COM J. Holincheck

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "COM-18-7559 J. Holincheck"

Transcription

1 J. Holincheck Research Note 3 December 2002 Commentary Leveraging HCM Technologies to Control Labor Costs Large human capital management application suite purchases will be few and far between in Niche HCM application purchases will help enterprises better manage and control labor costs. Labor costs represent as much as 80 percent of operating costs for many enterprises. In the current economic climate, enterprises want to reduce labor costs and more intelligently manage those costs in the future. The budgets for any new technologies will be tight in Enterprises will focus on application areas where there is a clear, demonstrable return on investment (ROI) that can pass budget scrutiny in There are three types of cost savings that human capital management (HCM) software can enable: Transactional: This is the cost savings from time savings by automating what was previously a manual business process. Informational: Once a business process is automated, there is more information available about the process that can be used to generate further savings. For example, information that is gathered through automating time reporting may provide insight into why overtime costs are higher than what was planned. This information could be used to adjust workforce schedules to reduce overtime costs. Proactive: Informational cost savings is reactive. Information helps to understand spending and to negotiate better cost rates. Proactive cost savings prevent costs from being incurred in the first place by enabling policies and procedures that take advantage of opportunities that are identified through better information. For example, policy and procedure information can be captured in travel planning applications so that an enterprise can ensure that its workers take advantage of volume discounts and preferred providers before the spending occurs. Typically, enterprises progress through each type of software as they implement new HCM technology. Prediction: Cost reduction will drive new HCM software purchases. Enterprises will buy applications that enable direct cost reduction or help them get more out of their current resources. Table 1 shows the applications that enterprises will focus on in 2003 and how cost reductions are achieved. Gartner Entire contents 2002 Gartner, Inc. All rights reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.

2 Table 1 Achieving Value From HCM Applications HCM Application Transactional Informational Proactive Compensation Speeds up the consolidation of budget information and reduces errors. Uses external market data to design better compensation plans. Performance information and market information help managers compensate appropriately, which aids the retention of high performers. Employee Self-Service Automates employee data capture, reducing errors. In addition, reduces the paper, printing and distribution costs that are associated with paper forms (such as address changes) and documents (such as pay stubs). E-Recruitment Captures resume information electronically, which reduces thetimetoprocessapplicants and speeds up the time to hire. Provides information on cost and the effectiveness of the sources of talent. Enables enterprises to focus on the best, most-cost-effective, and highest-quality sources for different positions. Suggests the best source of talent based on prior cost, timeliness and quality information. Performance Simplifies the tracking of processes (better information on outstanding reviews). Speeds up the review process (easier to create reviews). The standardization of review criteria for behaviors and competencies enable moreconsistent reviews. Enables feedback from multiple reviewers, and the ability to capture comments leads to more-accurate reviews. Uses scarce labor resources more effectively. Performs language checks on reviews to ensure that labor laws are not violated. Service Procurement Automates requisition, candidate sourcing and acquisition, and time and billing processes. Provides information on vendor usage, quality and prices to identify preferred providers with whom volume discounts can be negotiated. Provides mechanisms to ensure that preferred providers are used before other providers are considered. Time and Attendance Automates workforce scheduling and time-capture processes. In some cases, it eliminates paper reports, which provides paper, printing and distribution cost savings. Enables access to real-time information so that managers and supervisors can take immediate action to control labor costs. Uses information on work patterns and resource demands to improve work scheduling and reduce overtime and absence costs. Travel and Expense Automates expense reporting process (in some cases, it eliminates paper expense reports, which provides paper, printing and distribution cost savings). Provides information on travel service vendor usage and pricing to identify preferred providers with whom volume discounts can be negotiated. Provides travel planning applications that can enforce travel policies and the use of preferred travel service providers. Source: Gartner Research 3 December

3 Through 2004, in 75 percent of enterprises, HCM software purchases will be required to show a positive ROI within 12 months (0.8 probability). Transactional cost savings can be more than 90 percent on a cost-per-transaction basis for enterprises that are moving from paper-based, manual processes to automated solutions (this includes labor, paper, printing and distribution costs). Informational cost savings can be even greater (although more variable). Impact on 2003 Traditional HCM application suite vendors will struggle to grow revenue in There will be few large HCM application suite deals in the market. It is a buyer's market. Enterprises should be able to buy HCM solutions at a discount as HCM point-solution vendors compete aggressively with larger HCM suite providers. Point-solution sales are smaller than HCM application suite sales, so we expect to see average deal sizes decreasing in Successful HCM application suite vendors will leverage their installed base to increase the number of customers to make up the difference. In addition, we will see consolidation in the HCM point-solution markets as competition intensifies and larger HCM application suite vendors look for ways to ramp up quickly in hotter markets. By 2005, 20 percent of HCM point-solution vendors will be acquired or fail (0.8 probability). HCM application suite vendors will not have mature functionality in all of the point-solution areas mentioned earlier. Thus, enterprises should expect to integrate point solutions and their associated business processes into their core HR management system solutions (personnel, payroll and benefits) to reap the benefits. To combat the integration issues, HCM point-solution providers will start to offer broader suites of products that are pre-integrated in In addition, point-solution vendors will offer additional value-added services (for example, resume scanning in e-recruitment) to differentiate themselves from the HCM application suite vendors. Enterprises will look at doing more in-house work and leveraging lower-cost resources (for example, offshore and nearshore resources) to lower implementation and support costs for HCM solutions. Reacting in 2003 Enterprises should evaluate self-service, time and attendance, travel and expense management, e- recruitment and performance management/compensation management to understand where they have the greatest potential for cost savings. Where a valid business case exists, enterprises should look at HCM application suite vendors and point-solution vendors to see who has the best solution (in terms of functionality fit, services and ROI). In many cases, solutions from the HCM application suite vendors will not be as robust as point solutions. For HCM point solutions, the payback period should be short enough (less than two years) that it will enable movement to the core HCM application suite vendor that is used by the enterprise, if desired. In addition, if an HCM point solution is selected, enterprises should add contract terms that protect them in case of acquisition as these markets consolidate. Because it is a buyer's market, ensure that there is a competitive bidding environment. Push all HCM technology vendors to provide their products for trial usage (for detailed product gap analysis and performance/scalability testing) and to make more of their revenue based on your achieving success with the products. Lock in maintenance rates at current prices and lock in deeply discounted prices for future products. Enterprises should ensure that they understand what types of resources will be required to implement their chosen HCM solutions and aggressively look to source those resources in house to lower project costs and increase knowledge transfer. In addition, enterprises should look at opportunities (for example, 3 December

4 report development, interfaces, customizations and extensions) on HCM technology projects to leverage lower-cost external service provider resources (for example, offshore and nearshore resources) to reduce consulting and system integration costs. Prediction: Demand for services procurement applications will increase in 2H03. As the economy improves, enterprises will be more conservative and will want to manage their fixed cost base more aggressively. Contract labor, a variable cost, can be added when times are good and it can be more easily reduced during economic downtimes. In addition, many enterprises want to increase their use of offshore resources to drive their contract labor costs down. Services procurement software helps enterprises manage suppliers and control labor costs. Procurement organizations have taken the lead in purchasing and using services procurement software because of their responsibility to negotiate contracts with the suppliers and to manage supplier relationships. HR has not taken a leadership role in contract labor management. In 2003, the purchase and use of services procurement software will remain largely in procurement offices and will weaken an enterprise's ability to manage human capital and weaken the HR organization's position as the focal point of workforce management. By 2007, 30 percent of Fortune 1000 enterprises will use services procurement software to better manage their contract labor (0.7 probability). Impact on 2003 Demand for services procurement applications (for example, contract labor management tools) will increase to better leverage and manage contract labor. The services procurement market has already consolidated considerably; however, we expect to see additional consolidation in 2003 as the enterprise resource planning (ERP) II and HCM application suite vendors recognize the market opportunity. Reacting in 2003 Closely monitor demand for resources in the enterprise. Start tracking usage of contract labor and how the enterprise plans to leverage contract labor to meet future staffing demands. Create sourcing strategies that have the right mix of permanent employees and contract labor. Adding service procurement software without designing sourcing principles that identify where, when and why internal staff and contractors are deployed will increase business risk, business costs and workforce malaise. There is a risk of pushback from line managers in the adoption of service procurement software. The service procurement processes must be fast and uncomplicated to gain buy-in from managers. Procurement or HR organizations must be careful not to be obstacles in the way of managers who are trying to find the resources they need to get work done. HR, procurement and IS organizations need to partner in an unprecedented way to effectively use service procurement applications as part of an overall HCM strategy. If procurement organizations continue to drive service procurement, the cost and quality of contract labor may be better managed, but at the expense of truly optimizing staffing in the enterprise. Bottom Line: In 2003, enterprises will purchase new human capital management (HCM) technologies to reduce labor costs, and to better manage and control labor costs on an ongoing basis. 3 December

5 Enterprises should use point solutions in areas such as self-service, time and attendance, travel and expense management, e-recruiting, performance management and compensation management, and service procurement when HCM application suite vendor offerings do not provide the needed capabilities. The payback period should be short enough (less than two years) so that an enterprise could choose to move to its HCM application suite vendor when it provides adequate capabilities. HR, procurement and IS organizations will need to partner in an unprecedented way so that enterprises can devise sourcing strategies that leverage all of the internal and external resources, and optimize staffing to meet business needs. HCM application suite vendors should develop and evolve solutions in self-service, time and attendance, travel and expense management, e-recruiting, performance management and compensation management, and service procurement to compete with point-solution providers. Enterprise resource planning II and HCM application suite vendors should leverage the tight integration of point solutions with their core HR management system products to drive sales within their installed bases. HCM point-solution vendors should continue to develop deep functionality that will drive high customer return on investment. HCM point-solution vendors should be prepared to differentiate themselves through product functionality and high-value-added services. 3 December

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 IGG-10232002-03 J. Holincheck Article 23 October 2002 Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 The market for large-enterprise human resources management system (HRMS)

More information

Predicts 2004: Supplier Relationship Management

Predicts 2004: Supplier Relationship Management Strategic Planning, D. Hope-Ross Research Note 17 November 2003 Predicts 2004: Supplier Relationship Management Enterprises using technology to improve supplier relationships should pay attention to changes

More information

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing Decision Framework, J. Holincheck Research Note 28 February 2003 Deciding to Insource or Outsource for Human Resources Enterprises making new technology decisions are often considering various types of

More information

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes.

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes. Research Publication Date: 28 August 2008 ID Number: G00159897 HR Self-Service Applications Defined James Holincheck In this research, we discuss the different types of HR self-service and strategies for

More information

Don't Pay to Support CRM 'Shelfware'

Don't Pay to Support CRM 'Shelfware' Tactical Guidelines, J. Disbrow Research Note 3 May 2003 Don't Pay to Support CRM 'Shelfware' Enterprises license customer relationship management solutions that are often never totally deployed. Software

More information

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant.

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant. Markets, M. Halpern Research Note 18 March 2003 Defining the PLM Magic Quadrant by Criteria and Use We provide the methodology used in developing our product life cycle management Magic Quadrant. Core

More information

mysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT

mysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT mysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT mysap ERP: YOUR INDUSTRY. YOUR BUSINESS. YOUR FUTURE. mysap ERP is the world s most complete solution to support the foundation of your business, enabling adaptive

More information

The Business-Centric CIO

The Business-Centric CIO The Business-Centric CIO Issue 2 1 The Business-Centric CIO 2 From the Gartner Files: Using IT Financial Management to Improve Business Outcomes 6 About VMware Today s successful CIOs are not only technology

More information

Management Update: The Eight Building Blocks of CRM

Management Update: The Eight Building Blocks of CRM IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful

More information

Oracle Human Resources

Oracle Human Resources Oracle Human Resources Oracle Human Resources (HR) is a powerful tool for optimizing the use of the human assets of your business, whether you operate in the private or public sector. It allows you to

More information

ORACLE HUMAN RESOURCES ANALYTICS

ORACLE HUMAN RESOURCES ANALYTICS ORACLE HUMAN RESOURCES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Oracle Human Resources Analytics intelligence dashboards provide strategic workforce performance information. Determine key factors

More information

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial

More information

Management Update: The Cornerstones of Business Intelligence Excellence

Management Update: The Cornerstones of Business Intelligence Excellence G00120819 T. Friedman, B. Hostmann Article 5 May 2004 Management Update: The Cornerstones of Business Intelligence Excellence Business value is the measure of success of a business intelligence (BI) initiative.

More information

Management Update: Selecting the Right ERP II Service Partner Is a Critical Success Factor

Management Update: Selecting the Right ERP II Service Partner Is a Critical Success Factor IGG-10232002-02 P. Phelan Article 23 October 2002 Management Update: Selecting the Right ERP II Service Partner Is a Critical Success Factor Service partner relationships will grow to enable more holistic

More information

Strategic Sourcing Magic Quadrant Criteria: An Explanation

Strategic Sourcing Magic Quadrant Criteria: An Explanation Markets, D. Hope-Ross, J. Woods Research Note 14 March 2003 Strategic Sourcing Magic Quadrant Criteria: An Explanation A new Gartner Magic Quadrant for strategic sourcing applications is being introduced.

More information

Business Intelligence

Business Intelligence Leveraging Pre-Built Analytics for HCM Business Intelligence Phinu Koovakada Oracle BI Practice Manager Advanced d Technology Group 1 Copyright 1998-2010 KBACE Technologies, Inc. Agenda Economic Challenges

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information

PLM Eclipses CPC as a Software Market

PLM Eclipses CPC as a Software Market Markets, M. Halpern, K. Brant Research Note 20 March 2003 PLM Eclipses CPC as a Software Market Gartner is retiring the Collaborative Product Commerce Magic Quadrant and introducing the Product Life Cycle

More information

Oracle US Federal Human Resources

Oracle US Federal Human Resources Oracle US Federal Human Resources Oracle US Federal Human Resources (HR) enables federal agencies to optimize human capital resources. It is a proactive management tool that allows US Federal agencies

More information

A Collaborative Approach to Creating an Agile Workforce

A Collaborative Approach to Creating an Agile Workforce A Collaborative Approach to Creating an Agile Workforce In periods of economic uncertainty, every company strives to increase its agility. During past economic downturns, companies employed tighten your

More information

PEOPLESOFT HUMAN RESOURCES

PEOPLESOFT HUMAN RESOURCES PEOPLESOFT HUMAN RESOURCES Created by industry veterans, Oracle s PeopleSoft Human Resources applications combine advanced technology to support complex business process with the simplicity of familiar

More information

ORACLE SERVICES PROCUREMENT

ORACLE SERVICES PROCUREMENT ORACLE SERVICES PROCUREMENT KEY FEATURES Create contracts for services with complex payment terms Incorporate progress payment schedule into services contracts Track and report progress based on schedule

More information

COM-19-8868 M. Margevicius

COM-19-8868 M. Margevicius M. Margevicius Research Note 11 September 2003 Commentary TCO Comparison of s vs. Notebooks Differences in technology, price, life cycles and usage patterns dictate that notebook total cost of ownership

More information

COM-18-5018 J. Woods, A. White, K. Peterson, M. Jimenez

COM-18-5018 J. Woods, A. White, K. Peterson, M. Jimenez J. Woods, A. White, K. Peterson, M. Jimenez Research Note 28 October 2002 Commentary Demand Chain Management Synchronizes CRM and SCM Pursued separately, supply chain management and customer relationship

More information

The Next Generation of VMS Technology. Underwritten by:

The Next Generation of VMS Technology. Underwritten by: The Next Generation of VMS Technology Underwritten by: Christopher J. Dwyer Research Director Ardent Partners February 2014 REPORT SPONSORSHIP 1 The views and opinions in this report represent those of

More information

Management Update: The Importance of Developing a CRM Strategy

Management Update: The Importance of Developing a CRM Strategy IGG-10302002-03 J. Kirkby Article 30 October 2002 Management Update: The Importance of Developing a CRM A customer relationship management (CRM) strategy states how to turn a customer base into an intangible

More information

SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW

SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW HUMAN CAPITAL ASSETS ARE VITAL With SAP E-Recruiting, we can improve personnel selection while maintaining a high level of efficiency in our back-office

More information

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption Research Publication Date: 3 February 2009 ID Number: G00164356 The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption James Holincheck Gartner surveyed 123 customer references

More information

Managed Solution. for Staffing Industry

Managed Solution. for Staffing Industry Managed Solution for Staffing Industry Abstract As staffing industries are being challenged with revenue growth, the focus area for them is to reduce their back office costs continually, streamline the

More information

The ITO and BPO Offering Continuum

The ITO and BPO Offering Continuum Markets, K. Harris Research Note 9 May 2003 Outsourcers in India Set Their Sights on Insurance BPO Vendors in India are targeting the insurance business process outsourcing market. Evaluation of vendor

More information

Business Intelligence: The European Perspective

Business Intelligence: The European Perspective Markets, F. Buytendijk Research Note 5 November 2002 Business Intelligence: The European Perspective When choosing business intelligence products, European users are not that different from North American

More information

The Objectives of a CRM Strategy

The Objectives of a CRM Strategy Tutorials, J. Kirkby Research Note 23 October 2002 What Is a Customer Relationship Management Strategy? A CRM strategy states how to turn a customer base into an intangible asset for market valuations.

More information

Automate Complex Pay Rules While Streamlining Time and Attendance Management

Automate Complex Pay Rules While Streamlining Time and Attendance Management SAP Brief SAP Extensions SAP Time and Attendance Management by WorkForce Software Objectives Automate Complex Pay Rules While Streamlining Time and Attendance Management Gaining real-time insights to help

More information

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS Analyzing the Business of Enterprise IT Innovation E-DISCOVERY AND E-DISCLOSURE Bringing It All Back Home Almost four years after all electronic information became legally discoverable in US courts, organizations

More information

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Publication Date: October 30, 2002 Authors Thomas Topolinski Chad Eschinger Pranav Kumar This document has

More information

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Decision Framework, J. Radcliffe Research Note 26 September 2002 EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Europe, the Middle East and Africa Customer Relationship Management Analytics Suite

More information

Numbers behind HR. Benchmarking. Workforce analytics

Numbers behind HR. Benchmarking. Workforce analytics Numbers behind HR Benchmarking 7 8 Workforce analytics 8 Workforce Analytics For several years, organizations have focused on the tactical information HR needs, and they ve used technology to drive it.

More information

Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03

Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03 Markets, H. Dresner, B. Hostmann, F. Buytendijk, A. Tiedrich Research Note 25 August 2003 Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03 The business intelligence technology markets continue

More information

Vendor Management System. How Does This Work

Vendor Management System. How Does This Work Vendor Management System How Does This Work What does It Do? Which staffing vendors are providing services to our company, and do we have an active contract? How many contract workers are on site, and

More information

Government Insights: Possible IT Budget Cuts

Government Insights: Possible IT Budget Cuts Tactical Guidelines, J. Kost Research Note 6 January 2003 Government Insights: Possible IT Budget Cuts In tough economic times, government leaders pressure CIOs to reduce IT budgets. Although IT investments

More information

Contact Center Performance Management Software

Contact Center Performance Management Software Markets, W. Close Research Note 7 March 2003 Contact Center Performance Software Enterprises face critical challenges in contact center management. Capitalizing on people, performance and analytics will

More information

Part 2: sourcing models

Part 2: sourcing models The Fundamentals of Managed Service Provider (MSP) Programs Part 2 of 3 Part 2: sourcing models By Jennifer Spicher contents This is the second of a three-part series designed to outline key components

More information

Ramco Systems developing products for over 15+ years

Ramco Systems developing products for over 15+ years www.ramco.com Ramco Systems developing products for over 15+ years Part of $1Bn Ramco Group Business Focus Platform, Product, Services Key products HCM, ERP, Aviation 1000+ Customers across 35 countries

More information

Supply Chain Management Software Market: Europe, 2002 (Executive Summary)

Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Executive Summary Marketplace: Publication Date: 28 August 2003 Authors Fabrizio Biscotti Chad Eschinger Chris Pang This document

More information

Vendors of specialized applications protect the keystones of fusion

Vendors of specialized applications protect the keystones of fusion Strategic Planning, M. Raskino, A. Kyte, W. Andrews, C. Abrams Research Note 19 January 2004 SOBA Offers New Hope for Niche Vendors of Business Software Niche vendors often fall prey to larger rivals that

More information

Management Alert: Microsoft Will Be a Strong Force in the CRM Market

Management Alert: Microsoft Will Be a Strong Force in the CRM Market IGG-02052003-01 E. Thompson, J. Outlaw Article 5 February 2003 Management Alert: Microsoft Will Be a Strong Force in the CRM Market Microsoft is poised to have a major impact on the customer relationship

More information

Business Applications and Infrastructure Entwined

Business Applications and Infrastructure Entwined Markets, S. Hayward, B. Burton, J. Comport, Y. Genovese, T. Bittman Research Note 9 July 2003 Business and Infrastructure Entwined Oracle's bid for PeopleSoft encompasses more than applications. It illustrates

More information

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter Analyzing the Business of Enterprise IT Innovation DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE Monitoring, Managing and Optimizing the Datacenter As datacenters become bigger, denser and more complex,

More information

Recognized Leader in Human Capital Management. Paul Lacy President Mark Julien Chief Financial Officer 1

Recognized Leader in Human Capital Management. Paul Lacy President Mark Julien Chief Financial Officer 1 Recognized Leader in Human Capital Management Paul Lacy President Mark Julien Chief Financial Officer 1 Safe Harbor Statement This presentation may contain forward-looking statements that involve a number

More information

Workday Human Capital Management Suite

Workday Human Capital Management Suite Workday Human Capital Management Suite Modern businesses operate in highly competitive, complex global environments. An organization must thoroughly understand its global workforce in order to make quick

More information

Simplifying Human Resource Management

Simplifying Human Resource Management Simplifying Human Resource Management The Drive For Less Complexity And More Cost Control Executive Summary Today, there are Oracle Human Capital Management (HCM) solutions available to optimize every

More information

CHOOSING YOUR CONTINGENT WORKFORCE MODEL & BUILDING THE BUSINESS CASE

CHOOSING YOUR CONTINGENT WORKFORCE MODEL & BUILDING THE BUSINESS CASE CHOOSING YOUR CONTINGENT WORKFORCE MODEL & BUILDING THE BUSINESS CASE According to Careerbuilder s national survey, employers recently indicated that contingent hiring is expected to increase 10 percent

More information

Vendor Classification

Vendor Classification Markets, L. Geishecker, F. Buytendijk Research Note 2 October 2002 Introducing the CPM Suites Magic Quadrant Vendors are developing a wide range of new functionality for corporate performance management.

More information

TOTAL DATA WAREHOUSING: 2013-2018

TOTAL DATA WAREHOUSING: 2013-2018 TOTAL DATA WAREHOUSING: 2013-2018 Analytic Database and Hadoop Market Sizing and Forecasts This report examines the marketplace for Total Data Warehousing including competing players, revenue generation

More information

Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant

Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant IGG-02192003-03 R. Matlus Article 19 February 2003 Management Update: Gartner s Updated Help Desk Outsourcing Magic Quadrant The North American help desk outsourcing market is growing despite a down economy.

More information

Managed Remote-Access 1H03 Leaders, Challengers

Managed Remote-Access 1H03 Leaders, Challengers Markets, J. Girard, E. Paulak Research Note 19 March 2003 Managed Remote-Access 1H03 Leaders, Challengers Owning networks no longer drives remote-access market leadership. Vendors that aggregate other

More information

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary Enterprise Resource Planning Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 20 August 2003 Authors Fabrizio Biscotti Chris Pang Chad Eschinger This document has been published

More information

Human Capital Advantage for Business What is the value of ADP ihcm for HR Directors?

Human Capital Advantage for Business What is the value of ADP ihcm for HR Directors? Human Capital Advantage for Business What is the value of ADP ihcm for HR Directors? HR.Payroll.Benefits. ADP ihcm: Rethink Human Capital Management The need for HR to be a true business partner has never

More information

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Research Publication Date: 22 February 2010 ID Number: G00174046 Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Susan Tan Amid the hype and buzz of cloud computing are very

More information

Three Reasons to Integrate ERP and HCM. White Paper

Three Reasons to Integrate ERP and HCM. White Paper Three Reasons to Integrate ERP and HCM White Paper Table of Contents Three Reasons to Integrate ERP and HCM 3 1. Unified Data Wins 3 Releasing the Power of Unified Data 3 2. Employee-Driven Workflows Matter

More information

OMPANY COMPANY. Four partners. One common goal.

OMPANY COMPANY. Four partners. One common goal. COMPANY OMPANY Four partners. One common goal. When you start with a clean slate, you get a cleaner software design. If you were going to build better staffing software, where would you start? That s exactly

More information

Infor CloudSuite HCM. Make more informed decisions. Modernize your HR technology

Infor CloudSuite HCM. Make more informed decisions. Modernize your HR technology HCM Brochure Infor CloudSuite HCM Make more informed decisions Infor CloudSuite HCM is a cloud-based solution for human capital management (HCM) that is more complete than any other. You get the HR and

More information

An Enterprise Resource Planning Solution for Mill Products Companies

An Enterprise Resource Planning Solution for Mill Products Companies SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to

More information

Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care

Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care Healthcare organizations continue to experience an alarming erosion of their operational foundation,

More information

Audi's Three Steps to a Winning CRM Strategy

Audi's Three Steps to a Winning CRM Strategy Case Studies, E. Thompson, A. Bona Research Note 14 January 2004 Audi's Three Steps to a Winning CRM Strategy This case study shows how Audi takes reactive, proactive and selective approaches to customer

More information

RESEARCH NOTE TECHNOLOGY VALUE MATRIX SECOND HALF 2012 HUMAN RESOURCES THE BOTTOM LINE MARKET OVERVIEW. October 2012.

RESEARCH NOTE TECHNOLOGY VALUE MATRIX SECOND HALF 2012 HUMAN RESOURCES THE BOTTOM LINE MARKET OVERVIEW. October 2012. RESEARCH NOTE TECHNOLOGY VALUE MATRIX SECOND HALF 2012 HUMAN RESOURCES THE BOTTOM LINE Most small and medium businesses (SMBs) and all large enterprises employ human resources (HR) functionality to manage

More information

Extending Contingent Workforce Management (CWM) ROI with Services Procurement Management

Extending Contingent Workforce Management (CWM) ROI with Services Procurement Management Extending Contingent Workforce Management (CWM) ROI with Services Procurement Management A TAPFIN White Paper a Extending Contingent Workforce Management (CWM) ROI with Services Procurement Management

More information

P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s

P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s When other companies are finished, we re just getting started. At Veritude we understand the importance of having a great team and

More information

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant

More information

ompany Company Four partners. One common goal.

ompany Company Four partners. One common goal. Company ompany Four partners. One common goal. When you start with a clean slate, you get a cleaner software design If you were going to build better staffing software where would you start? That s exactly

More information

2003 Desktop Software Distribution Magic Quadrant

2003 Desktop Software Distribution Magic Quadrant Markets, R. Colville Research Note 15 April 2003 2003 Desktop Software Distribution Magic Quadrant Software distribution is the critical component for desktop configuration management. Vendors in our Magic

More information

Making the Business Case for HR Investments During Economic Crisis

Making the Business Case for HR Investments During Economic Crisis I D C V E N D O R S P O T L I G H T Making the Business Case for HR Investments During Economic Crisis March 2009 Adapted from Putting Performance at the Hub of the Talent Universe by Lisa Rowan, IDC #214468

More information

Operational and Strategic Benefits in Automating Accounts Payable

Operational and Strategic Benefits in Automating Accounts Payable Operational and Strategic Benefits in Automating Accounts Payable REVISED 9/12 Published April 2013. Copyright 2013 by The Institute of Financial Operations All rights reserved. Reproduction or transmission

More information

Substitute Teacher Services and Outsourcing Relationships IASBO May 8th

Substitute Teacher Services and Outsourcing Relationships IASBO May 8th Substitute Teacher Services and Outsourcing Relationships IASBO May 8th Outsourcing Substitutes is a Professional Approach WE USE THE LARGEST EMPLOYER OF SUBSTITUTE TEACHERS NATIONWIDE. Places qualified

More information

Management Update: CRM Success Lies in Strategy and Implementation, Not Software

Management Update: CRM Success Lies in Strategy and Implementation, Not Software IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure

More information

Business Activity Monitoring: The Merchant's Tale

Business Activity Monitoring: The Merchant's Tale Case Studies, D. McCoy Research Note 26 April 2002 Business Activity Monitoring: The Merchant's Tale Vendors are gearing up to deliver BAM installations. Will they be prepared for the organizational dynamics,

More information

Midsize Enterprises Lead in Adoption of Payment Outsourcing

Midsize Enterprises Lead in Adoption of Payment Outsourcing Research Brief Midsize Enterprises Lead in Adoption of Payment Outsourcing Abstract: More than one-third of midsize enterprises plan to use payment outsourcing by 2004. New areas of interest include automated

More information

Select CRM Applications Carefully to Get Maximum Benefits

Select CRM Applications Carefully to Get Maximum Benefits Strategic Planning, B. Eisenfeld Research Note 19 February 2003 Select CRM Applications Carefully to Get Maximum Benefits Enterprises pursuing the advantages of a customer relationship management strategy

More information

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader IGG-04092003-04 M. Nicolett Article 9 April 2003 CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader Vendors in the Gartner IT Security Management Magic Quadrant for 1H03 are driven

More information

Clinical Decision Support: Core Capability of Evolving CPR

Clinical Decision Support: Core Capability of Evolving CPR Tutorials, B. Hieb, M.D. Research Note 6 November 2003 Clinical Decision Support: Core Capability of Evolving CPR More-sophisticated computer-based patient record systems can offer increasing value to

More information

WHY CONTRACTORS AUTOMATE TIME AND ATTENDANCE

WHY CONTRACTORS AUTOMATE TIME AND ATTENDANCE WHY CONTRACTORS AUTOMATE TIME AND ATTENDANCE FROM A LEADER IN WORKFORCE MANAGEMENT SOLUTIONS www.mitcsoftware.com INTRODUCTION Labor costs are the largest controllable expense for most contractors. Contractors

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks

More information

Change is happening: Is your workforce ready? Many power and utilities companies are not, according to a recent PwC survey

Change is happening: Is your workforce ready? Many power and utilities companies are not, according to a recent PwC survey January 2012 Change is happening: Is your workforce ready? Many power and utilities companies are not, according to a recent PwC survey At a glance Our utilities-industry survey shows that many companies

More information

Candidate AD Roles for Outsourcing

Candidate AD Roles for Outsourcing Decision Framework, M. Blechar Research Note 22 October 2003 Balancing the Risks Involved With AD Roles Outsourcing Deciding which application development roles to selectively outsource requires enterprises

More information

ERP, SCM and CRM: Suites Define the Packaged Application Market

ERP, SCM and CRM: Suites Define the Packaged Application Market Research Publication Date: 25 July 2008 ID Number: G00158827 ERP, SCM and CRM: Suites Define the Packaged Application Market Yvonne Genovese, Jeff Woods, James Holincheck, Nigel Rayner, Michael Maoz Users

More information

Payer Business Process Outsourcing Trends for 2004

Payer Business Process Outsourcing Trends for 2004 Markets, J. Young Research Note 15 January 2004 Payer Business Process Outsourcing Trends for 2004 An assessment of business drivers, user adoption and BPO criteria for the healthcare payer industry corroborates

More information

IT asset management (ITAM) will proliferate in midsize and large companies.

IT asset management (ITAM) will proliferate in midsize and large companies. Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter

More information

Software and Data Are Reshaping the Advertising Market

Software and Data Are Reshaping the Advertising Market THOUGHT LEADERSHIP Software and Data Are Reshaping the Advertising Market APR 2016 Scott Denne, Analyst Matt Mullen, Senior Analyst, Social Business The growth of digital media and mobile connectivity

More information

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and organizations business needs. 1 After completing this lesson, you

More information

IBM Global Process Services. Next-generation business process outsourcing for Natural Resources

IBM Global Process Services. Next-generation business process outsourcing for Natural Resources IBM Global Process Services Next-generation business process outsourcing for Natural Resources 2 IBM Global Process Services Australia s mining, petroleum, and LNG companies across the Natural Resources

More information

PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER

PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER THE FUNDAMENTAL S OF MANAGED SERVICE PROVIDER (MSP) PROGR AMS PART 1 OF 3 PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER CONTENTS p3 Introduction p4 Why an MSP is Important p6 What Is an MSP?

More information

Vendors strongly focused on WCM

Vendors strongly focused on WCM Markets, M. Gilbert, N. Drakos, L. Latham Research Note 28 August 2001 The Web Content Management Magic Quadrant for 2001 The Gartner Web content management Magic Quadrant for 2001 has three leaders and

More information

JD Edwards EnterpriseOne One View Reporting Functional Content Overview

JD Edwards EnterpriseOne One View Reporting Functional Content Overview JD Edwards EnterpriseOne One View Reporting Functional Content Overview October 2012 2 Agenda ERP Reporting Business Issues Benefits of One View Reporting One View Reporting Across The Enterprise Functional

More information

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach OrganizationMetrics is an up-and-coming integrated talent management solution provider. While the company may not have

More information

The Executive Buying Guide to Employee Self-Service

The Executive Buying Guide to Employee Self-Service The Executive Buying Guide to Employee Self-Service The Executive Buying Guide to Employee Self-Service Welcome! For more than twenty years, Best Software has been helping mid-size businesses in all industries

More information

SAN Management Software Magic Quadrant

SAN Management Software Magic Quadrant Markets, C. DiCenzo, R. Paquet, N. Allen, R. Passmore Research Note 22 April 2003 SAN Management Software Magic Quadrant In the storage area network management software market, expect increased competition

More information

Project Portfolio Management: Get a Grip (Again)

Project Portfolio Management: Get a Grip (Again) Strategic Planning, M. Light Research Note 5 February 2003 Project Portfolio Management: Get a Grip (Again) A lack of practices, tools and information to facilitate nearreal-time control can frustrate

More information

RBC Insurance Fetes Online Auto/Home Insurance Growth

RBC Insurance Fetes Online Auto/Home Insurance Growth Case Studies, K. Harris Research Note 29 October 2002 RBC Insurance Fetes Online Auto/Home Insurance Growth RBC Insurance's e-business successes are generating greater than $3 million in premiums per month.

More information