FIS Commercial Network Services Overview. Ed Peters, SVP Commercial Network Services Bob Kujawski, Business Strategy Manager

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1 FIS Commercial Network Services Overview Ed Peters, SVP Commercial Network Services Bob Kujawski, Business Strategy Manager

2 Session Objectives Discuss some of the challenges in today s market Provide you with potential solutions to these challenges Review at a high level the Commercial Network Services Adaptive Infrastructure(AI) suite of solutions Cisco s consolidated vision of the financial services industry today and tomorrow 2

3 Importance and Complexity of your IT Infrastructure Top Challenges & Concerns of IT management and Staff Reduce expense Do more with less Provide highly available systems and network infrastructure needs Ensure your infrastructure can support tomorrow s technology needs Trend to provide 24x7x 365 support Multiple vendors to manage Maintaining a secure IT environment Implementing / maintaining a reliable backup strategy Disaster recovery planning and data retention 3

4 FIS Market Leader Global and Growing Strategically Positioned Around the World 30,000 Employees 14,000 clients in more than 90 countries 25 strategic operating centers outside the U.S. 13 global datacenters Clients include 9 of the top 10, and 40 of the top 50 global banks #1 technology provider to the global financial industry More than 40 years of market leadership and $5 billion in 2009 pro forma revenue 4

5 FIS Market Leader Global and Growing Strategically Positioned Around the World 5

6 Number of Clients Multiple Column Charts Number of AI Clients by Asset Size M 400M-3B 3B-10B 10B M 400M-3B 3B-10B 10B + Number of Clients 1,

7 Adaptive Infrastructure Suite (AI) Product Overview

8 Adaptive Infrastructure Suite Change is a given, not an option! Adaptive Infrastructure Suite (AI Suite) is a client focused strategy providing best in class infrastructure technology products and services to our clients. Positioning our clients with flexible and scalable IT solutions to adapt to the ever changing business world is our number 1 priority. FIS leverages a high volume purchase model from multiple tier 1 network and IT infrastructure companies than can provide clients with significant cost savings, while reducing the complexity of having to manage a multiple vendor environment.

9 AI Suite Transport Network Full range of network solutions MPLS Ethernet Wireless Cable VPN Frame Relay Satellite FIS provides the industries most secure and reliable wide area networks from top tier 1 providers such as AT&T and Verizon FIS leverages more than $200 million in annual telecommunications spend FIS is Carrier and technology agnostic we use all carriers and all known technologies and blend them when it makes sense. 9

10 Recent Solutions Sold Client A $1.9 B Assets Client B $1.3 B Assets Business Challenge Reduce expense & solution DR Plan Business Challenge Reduce expense & refresh infrastructure Solution Saved client 20% on cost and provided a strong DR Plan Solution Completive pricing & expanded network bandwidth 4x with no change in expense 10

11 AI Suite Management 24/7/365 Proactive monitoring of your Wide Area Network (WAN) Incident, asset, configuration & change management Lifecycle application planning and design services Implementation services Equipment rental / purchase and maintenance Network disaster recovery Circuit administration Primary circuit redundancy Network health services Tiered services (Platinum, Gold, Silver) 11

12 Management Options Do-It-Yourself Selective Outsourcing People intensive fire fighting versus working on key projects Increased complexity IT infrastructure Cost considerations Monitoring and reporting tools Integration time Staffing- hiring, turnover Network Operations Center costs Training Maintenance (HW/SW upgrades) Capacity panning Predictable cost structure Enhanced IT staff productivity Immediate breadth and depth of IT technical skills Automation and repeatable processes Reduced business risk 12

13 AI Suite Security A multi layered- enterprise security solution that provides round-the-clock oversight and management of an institution s network. Firewall protection Intrusion detection and prevention Internet content filtering Network anti-virus/anti-spam protection Security log retention and auditing Event log analysis and reporting 24/7 proactive security monitoring and alerting Secured VPN accessibility with RSA token support Security Officer for hire! 13

14 AI Hosting Managed Microsoft Exchange solutions Partnership with USA.NET Fully managed solution Allows client to maintain control over adding/removing mailboxes, adjusting storage limits and grant privileges Content filtering Encrypted Inbound/Outbound virus protection Anti-spam Electronic Vaulting Services (EVS) Partnership with EVS Backup solution for servers, desktops and laptops Expert installation and custom backup configuration 24 hour support line Unlimited data recovery assistance Daily reporting and monitoring Professional services Certified storage architects Data backup and recovery audits Storage architecture and design Disaster recovery consulting 14

15 AI Suite Voice Transforming community banking with IP enabled solutions Voice over IP (VOIP) Hosted voice FIS hardware and full management CISCO solution In-house voice We sell, install and manage ShoreTel or CISCO offering Video conferencing and other video technologies Video calling, video conferencing, other possibilities Call Center Solutions Cisco Solution: IP Contact Center Express 15

16 Cisco Technology Innovations That Drive Cost Reduction

17 Cisco s consolidated vision of the financial services industry today and tomorrow What is the state of the financial services industry today? What does a financial services customer look like? What factors are impacting the financial services industry moving forward? What capabilities and supporting technologies will be needed to succeed in the future? What role is Cisco playing? Cynthia von Hollen Cisco Senior Business Advisor Financial Services Industry 17

18 What is the state of the financial services industry today? The recent climate has caused institutions to take hard look at needed changes Customer segments Business models connecting commerce Supporting operations and technology infrastructure Distribution and customer experience trump products and technology Electronic transactions surpass physical Channel revenue productivity is the main event Global battle for current and emerging Assets Under Management (especially BRIC) Cloud Services/Collaboration/Low Latency = the emerging computing agenda of CIO s The global financial services industry has faced unprecedented turmoil and competitive advantage represents opportunity 18

19 What does a financial services customer look like? 19

20 The Consumer is Taking Control and is in the Center News Financial Services Banking Entertainment 20

21 Many Baby Boomers but Millennials are same size Baby Boomers Born ,530,000 People Financial Institution business, infrastructure and cultural focus Gen X Born ,469,000 People Millennials Born ,300,000 People Source: US Census Bureau, March

22 but have very different behavior/demands Millennials 82,300, years old Digital lifestyle focused 10+ hour online /week 30+ min mobile phone/day 6-10 text messages/day Social/video networkers Untethered Perpetually connected multi-taskers Real-time filtering/assimilating information managers Source: MIT Media Labs and US Census Bureau 22

23 What factors are impacting the financial services industry moving forward? 23

24 The world is flattening 24

25 The home has more technology capability than many financial institution branches/offices 25

26 Mobile technology usage is prolific across all customer segments and theatres 26

27 The use of cash is evolving as the digital marketplace becomes a reality 27

28 Regulations are intensifying for more transparency and protection of the customer 28

29 What capabilities and supporting technologies will be needed to succeed in the future? 29

30 Tomorrow financial institutions need to chose a strategy that aligns to a customer segment(s)? 30

31 Enabling connected commerce to ensure value to the financial services customer 31

32 Marketing and servicing via an ongoing dialogue from anywhere at anytime Video advisory post offices 32

33 Enabling personalized solutions by allowing customers to create their own products 33

34 Embracing a collaborative culture that breaks down silos and compensates boundary-less teamwork Productivity Customer & talent engagement Continuous innovation Increased A power employee shift is underway, productivity, and decreased a tough business costs (e.g. rule travel), is emerging. increased Harness number the of new interactions, collaboration or increased perish quality those of that interactions fail to grasp this will find themselves ever more isolated Enhanced satisfaction levels from employees, partners, Don Tapscott customers, etc Author of Wikinomics Increased idea generation (quantity and quality) and innovation speed Global presence Increased global presence and connectivity Agility & risk mitigation Improved organization resilience, agility and/or regulatory compliance Environmental citizenship Reduced carbon emissions and/or contribution to environmental impact 34

35 Tomorrow s Technology Needs to Support an Evolution and eventually radical change Current Environment Silo d Product Architecture Fragmented Delivery Channels Inefficient and Disjointed Application Processing Insufficient non-integrated Network Communications Paper-based Marketing and Communications Disconnected Product and Functional Fiefdoms Inconsistent, latency-impacted performance Tomorrow s Environment Services Oriented Architecture One configurable delivery channel Centralized lean application environment with virtualized cloud infrastructure Secure converged voice, data and video communications reaching to mobile and the home Digital multi-media, multi-modal messaging and customer interaction Virtualized collaborative workforce with multi-channel real-time expert access High performance environment with ultra low-latency and dynamic latency management 35

36 What role is Cisco playing? 36

37 What role is Cisco playing? Help financial institutions accelerate evolution to next generation business model Bridge transition by preserving investments and enabling new capability Optimize the effectiveness and productivity of your #1 asset your people Maximize utilization and return on IT investments Enable tomorrow s consumer of financial services based on their preferences 37

38 Cisco s Architectural Foundation Collaboration IP Communications Mobile Applications Customer Care TelePresence Web Conferencing Messaging Enterprise Social Software Borderless Networks Wired/Wireless Convergence Location Services Application Acceleration Medianet Policy Energy Management Identity Datacenter Virtualization Location Border Device Border Application Border Datacenter Virtualization 38

39 Cisco Solutions for the Financial Services Industry Borderless Networks Lean Application Management PCI Compliance Breakdown geographic, organizational and product boundaries Accelerate launching new products across multiple channels Increased manageability and performance of applications, with reduced complexity through lean architecture Drive dynamic content in support of marketing, training and direct client interaction Ensure enterprise-wide security Reduce energy consumption Digital Media and Surveillance Enable secure, compliant payments at agency and broker offices, as well as in contact center and web channels Smart+Connected Buildings Multi-channel digital communications supporting marketing, education and dynamic corporate messages Reduced cost through intelligent and integrated enterprisewide building energy management 39

40 Cisco Solutions for the Financial Services Industry Collaboration Collaborative Wealth Management Virtual Expert Management Maximize the productivity and effectiveness of your people Deliver the right solution at the right time at the right place High-touch" anytime sales and service with dynamic integration of CRM system with Unified Communications Increase sales utilizing remote virtual experts who are able to service any delivery channel face-to-face Sales and service based on client lifestyle and preferred delivery channel Corporate Connect Customer Interaction Management Maximizing the value of experts across the enterprise Enable corporate finance to virtually meet to make decision faster, improve access to partners and eliminate travel Integration of unified communications, flow management, and digital signage to optimize customer experience 40

41 What Industry Evolution is Cisco Leading in Financial Services? Secure delivery of converged business and consumer video enabling comprehensive financial services to be delivered to the home or to tomorrow s mobile customer including electronic currency exchange. 41

42 Cisco s consolidated vision of the financial services industry today and tomorrow 42

43 Thank You

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