Complete Business Communication

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1 Complete Business Communication

2 Welcome to Frama UK Your partner for all aspects of physical and digital B2B communication Frama is an international company with its headquarters in Switzerland. Since it was established more than 40 years ago, the Frama Group has been providing solutions for the secure handling of sensitive and financial data. Our hardware and software applications are used in a broad spectrum of applications worldwide. Examples include the global management and flow of postage funds between logistics service companies and postal authorities as well as the use of Frama technology in the taxation and finance industries. An expansive sales and marketing network with specialised business partners and ten subsidiaries support our customers in more than 50 countries. More than 300 employees around the world represent and continually build upon the success of the Frama Group. Our core areas of expertise: Secure handling of sensitive and financial data Development, commercialisation and maintenance of software solutions Operation of data centres Production expertise for hardware solutions: development and production of front-end units such as franking and tax meter systems as well as automatic letter openers Sales and marketing including global product management Our customers are private enterprises, service organisations (public and private), postal authorities and associated service providers, taxation and financial institutions as well as government organisations. Frama recognises that as well as providing high quality products and tailor made solutions the quality of the after sales service is a major factor when deciding on which supplier to partner with. Frama provides a UK based service centre trained to the highest standards of customer care via the Frama CareS customer training modules that all staff attend at regular intervals. Frama is certified for IT security as per ISO and FIPS Level 3, the highest security requirement for Cryptographic Modules. FRAMA DIGITAL SOLUTIONS FRAMA MAILROOM SOLUTIONS e-communications Managed Print Services Franking Systems Letter Opening Digital Mailroom Scan/Copy/Print Systems Folder Inserters Mailroom Security

3 Frama Mailroom Solutions Why is Frama the SMARTER choice? Some mailing solutions may cost more to run than others. It s a false economy to buy the cheapest and then find out the running costs are far higher. You will be immediately eating in to your savings! Frama offers a FREE, no obligation postal audit. Our expert mailing consultants will review your existing processes, discuss your individual postal requirements and recommend a Frama mailing solution perfectly matched to your individual needs. Franking Systems A new era of franking is upon us. The Royal Mail Mail- Mark service is leading the charge for the future of physical mail. Frama were the first to market with a full range of award-winning MailMark ready franking machines. The Matrix F Series combines high quality, innovative hardware with Frama s transparent pricing policy and exceptional customer service package, Frama CareS. Letter Openers Opening letters by hand is neither efficient nor convenient. Frama letter openers perform this task with astonishing perfection: entirely automatically, cleanly and rapidly enabling you to use your time more profitably. The mail hardly arrives before it s opened and ready for further processing. Folder Inserter Systems Frama folder inserter s provide the ability to cope with a wide variety of direct mailing applications quickly and efficiently. These systems can automate many complex manual mailing jobs, freeing up staff and saving your business time and money. Mailroom Security X-ray scanners. High security shredders The protection of employee welfare, critical infrastructure and company privacy are topics requiring constant review in the modern day workplace. The Frama range of security products provide options for X-ray scanning potentially dangerous incoming mail and market leading, high security shredders to ensure safe disposal of sensitive documentation.

4 Frama Digital Solutions Security. Integrity. Communication. Quality of products and services are a fundamental building block of the Frama philosophy. Over recent years Frama has sought to build upon their success in mailroom products and solutions and to take their expertise into other important areas of customers business, thus reinforcing the customer supplier relationship. This has led to Frama introducing a whole suite of products and partnerships that allows Frama to offer the best products and solutions to their customers along with transparent pricing, consultative account management and excellent after sales service. e-communications e-communications is a registered service. It is the worldwide standard for legal and verifiable proof of delivery, opening, official time of sending and receiving as well as associated message and attachment content, with audit trail and authentication capabilities. Integrated encryption and large file services for sending messages up to 200MB is also possible. With a wide variety of E-SIGN compliant authenticated e-signature capabilities e-communications covers all legal electronic signatures requirements. Registered E-Signature Encrypted messages Large Mail Multi-function Printing Printers Management Software Managed Print Services With most companies spending anything up to 15% of annual revenue on document life cycle costs Frama can provide solutions and services to help control & manage these costs. As an approved partner of the worlds most respected manufacturers of digital Multi-Function print technology & Document management solutions Frama are committed to providing independent, expert advice for our customers document lifecycle needs. Digital Mailroom Mailrooms play a key role within organizations. Customer forms, orders & invoices are just some examples of incoming mail that will launch critical internal business processes in your organization. Accelerate your organization s responsiveness to customers & internal decision making processes & organize key information from point of entry to ensure your office can run more smoothly. Intelligent Document Management Digital Mail Processing Scan/Copy/Print Systems Scanners Multi-function Printing Printers The scanning, copying and printing of documents is an essential part of any business, large or small. Whatever the requirement, Frama have a solution to best suit your needs. With a wide range of partners, we will ensure you receive the best solution for your needs.

5 Caring for your business Our commitment to you Frama (UK) Ltd go the extra mile in delivering an exceptional standard of service - from your first point of contact through to our after-sales care team. We stand out from the crowd due to our promise of care. We deliver outstanding technical support and nationwide field service coverage, co-ordinated from our UK based offices. Our field technicians exceed a 98% first time fix rate in repairing customer equipment on site. Every member of Frama understands the need to deliver exceptional service to our customers. Each new member of staff is inducted through the Frama CareS programme which highlights our commitment to customer service. The initial purchase is only the beginning of the relationship; Frama delivers through the life of the product. Latest technology, high quality products back by unrivalled after sales support is our promise to you... C A R E S Quality Value Efficiency Service Customer Service We promise to Answer your calls promptly and politely Provide clear and accurate invoices Respond to all customer enquiries within the same working day Ship your orders within guaranteed response times Technical Support Sales Support After Sales We promise to We promise to We promise to Answer your calls promptly and politely Provide a prompt Provide professional pre-sales advice for customers Carry out regular reviews to ensure you benefit from the latest remote technical support service Have a service engineer Deliver clear and transparent quotations and pricing changes in products or technologies Provide you with on site within Continue our relation- easy access to the FramaOnline services to re-credit your agreed time frame ship post-installation Meet and exceed our Offer advice on machine via LAN or 98% first-time fix rate Communicate and mailing solutions on a regular basis Wi-Fi Provide you with advise on any changes easy access to the to Royal Mail prices or FramaShop products Keep you updated with our latest offers and services

6 Frama UK Ltd Made in Switzerland Experience and Expertise Frama can look back upon 40 years of expertise in the development and manufacture of solutions within the mail processing sector. High quality reliable products are the foundation of our success. Today, Frama continues to offer franking machines as integrated system solutions which are targeted at the needs of customers and conditions of the mailing market. The strategic strengths of Frama AG arise from our efforts to take full advantage of the technological expertise of our team, which is located at our headquarters in Lauperswil, Switzerland. All Frama products are manufactured in Switzerland and carry the Made in Switzerland seal of quality - and this extends from intelligent franking systems, to automatic letter openers, all the way through to high precision folding machines. International quality standards Frama exports its products to more than 50 countries around the world. All products and services fulfil international standards. Our guarantee of this consists of the corresponding certificates, whose issuance is verified through regular audits by independent testing organisations. Certified information security During the development of future-orientated franking systems, Frama relies on specific expertise in technology and systems. The intelligent synchronisation of sensitive and financial data between customers, Royal Mail, banks and additional institutions demands efficient and highly available data management solutions where only the highest standards of security are adequate. For this purpose, Frama developed its own solution: FramaOnline2 - the central hub for networked data communications. Expertise in communication Frama supports your mailings with pioneering technology. For instance, Frama developed the first franking machine with integrated postage rate calculations and was the first supplier to introduce touch-screen operation. Frama s customers value these innovations very highly. Focusing user operations on the essentials guarantees simple operation and high efficiency in daily use. The exclusive OneTouch functions underscore Frama s expertise and goal of making franking as easy as possible. Frama (UK) Limited 15 Limes Court, Hoddesdon Herts, EN11 8EP Tel: Fax:

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