About Help Desk. McAfee Help Desk 2.0 Software. Product Guide. Functions of McAfee Help Desk software. Quarantine release.

Size: px
Start display at page:

Download "About Help Desk. McAfee Help Desk 2.0 Software. Product Guide. Functions of McAfee Help Desk software. Quarantine release."

Transcription

1 Product Guide McAfee Help Desk 2.0 Software About Help Desk McAfee Help Desk is an extension installed in McAfee epolicy Orchestrator (McAfee epo ). Administrators use McAfee Help Desk to issue challenge/response keys for uninstalling protected applications, removing files from quarantine, and temporarily bypassing security policies when there is a legitimate business need. McAfee Help Desk version 2.0 works with: McAfee epolicy Orchestrator 4.5 and later McAfee Data Loss Prevention Endpoint 9.2 and later McAfee Client Proxy and later Functions of McAfee Help Desk software McAfee Help Desk software version 2.0 works with McAfee DLP Endpoint software and McAfee Client Proxy software, and has similar functionality in both situations. All operations are logged to the epolicy Orchestrator audit log. Quarantine release Quarantine release is required when McAfee DLP Discover finds file system or storage files with sensitive content and places them in quarantine. To release the files from quarantine, the user must request a quarantine release code from the administrator. Policy bypass A user can be given permission to access or transfer sensitive information for a limited time. When this is done, all sensitive information is monitored, rather than blocked, according to existing rules. Both the user and the system administrator receive messages about the bypass status when it is enabled and disabled (the user by a pop up message, and the administrator by an event entry in the epo Event Monitor). Client uninstall Both the McAfee DLP Endpoint client and McAfee Client Proxy are protected from unauthorized removal. While they are typically uninstalled from epolicy Orchestrator by the McAfee epo administrator, there are situations where they need to be uninstalled in the field using the Microsoft Windows Add or Remove Programs function. This can be done when a challenge/response key has been issued. 1

2 How release keys work McAfee Help Desk software allows administrators to create release keys for situations outside the normal workflow. McAfee content security software uses a challenge/response mechanism to bypass security in special cases. When a situation affects multiple users, a slightly different mechanism is applied. Individual release keys Examples of situations requiring an individual release key are: A user needs to release s from quarantine to delete sensitive information. McAfee content security software needs to be uninstalled, but epolicy Orchestrator can't be used because the computer is outside the corporate network. A user has a valid business reason to perform a one time operation that is blocked by a security policy. In such situations, the endpoint user in McAfee Client Proxy opens a pop up window that displays an Identification Code ( the challenge) and Policy Revision information. In McAfee DLP Endpoint, the Tasks tab in the DLP Policy console contains this information. This is communicated, typically by phone, text message, or , to an administrator who enters the information into McAfee Help Desk and generates a Release Code (the response). The administrator communicates the release code back to the user, who enters it in the appropriate text box and continues with the release, bypass, or uninstall task. Master release keys Examples of situations requiring a master release code are: An error in a discovery rule might quarantine non sensitive files across the entire network. An error in a plug and play device rule might disconnect hundreds of computers from the network, requiring removal and re installation of the McAfee DLP Endpoint client. Release keys generated with a master release code are not keyed to the entry of a challenge code generated by a specific McAfee client, and thus can be used by any computer in the network. To prevent misuse they are time limited, and must be applied within 60 minutes of being generated. Set up McAfee Help Desk software After McAfee Help Desk is installed in epolicy Orchestrator, you must set the permissions for the administrators. Tasks Install the McAfee Help Desk extension on page 2 When McAfee Help Desk is not installed with McAfee Client Proxy or McAfee DLP Endpoint, you can install it independently in epolicy Orchestrator Add administrator permissions on page 3 After installation, add permissions for McAfee Help Desk administrators. Install the McAfee Help Desk extension When McAfee Help Desk is not installed with McAfee Client Proxy or McAfee DLP Endpoint, you can install it independently in epolicy Orchestrator 2

3 Task 1 In epolicy Orchestrator, select Menu Software Extensions, then click Install Extension. 2 Click Browse and select the McAfee Help Desk.zip file (..\HelpDeskTool.zip). Click Open, then OK. The installation dialog box displays the file parameters to verify that you are installing the correct extension. 3 Click OK. The extension is installed. Add administrator permissions After installation, add permissions for McAfee Help Desk administrators. The default is to grant permissions only to the administrator who installs the extension. If you log on as a different administrator, you do not see any services and thus cannot use the software. Task 1 In McAfee epolicy Orchestrator, select Menu User Management Permission Sets. 2 In the left pane, select an administrator who will have McAfee Help Desk permissions. In the right pane, select Help Desk Actions and click Edit. The available actions appear for each installed point product. 3 Select actions and click Save. Granular options are provided to allow large organizations to divide the workload and responsibility as required. The option Generate master response key becomes available when any other option is selected. Understanding revision numbers Revision numbers are automatically assigned to policies, and are used for troubleshooting and agent bypass key creation. All McAfee Help Desk functions create release codes using revision numbers, referred to as the Policy Revision in the McAfee Client Proxy bypass request pop up window, and as Revision ID on the DLP Policy console Tasks tab. For McAfee DLP Endpoint bypass release codes, use of the revision number is optional, but it is the default setting. When McAfee DLP Endpoint or McAfee Client Proxy creates a policy, the policy is assigned the revision number 1. This number is incremented each time the policy is changed. In addition to being used for requesting an agent bypass or uninstall key, the revision number is important for supporting troubleshooting processes, to ensure that policy changes are actually applied to the endpoint computers. Both the McAfee DLP Endpoint policy console in epolicy Orchestrator and the DLP Policy console on the client computer display the current policy revision number. 3

4 Create response keys An administrator generates a response key for each challenge key request. Alternately, a master release code can be generated when multiple computers are involved. All response keys require similar entries. The following differences should be noted: McAfee Client Proxy bypass and uninstall keys take the password from the selected policy, that is, the generated response key works with only one policy. The policy revision number is required and is verified when you generate the key. For McAfee DLP Endpoint bypass, quarantine release, and uninstall keys, the policy revision number is the preferred option (default in the McAfee Help Desk interface), but you also have the options of taking the password from the policy or entering it manually. Bypass keys have a set duration. You can set a time from 15 minutes to 30 days. Shutting down or restarting the computer does not affect the timer. Master release codes must be activated within 60 minutes. For bypass keys, the duration they are active is set as in regular bypass release keys. Table 1 Response key form Field End user name End user address End user computer name Request details (Business reason) Client bypass password Identification code Bypass duration Notes Required field. Must be a valid user name. Validated against Windows AD. Required field. Must match user name. Validated when the key is generated. Optional field. Optional field. For McAfee Client Proxy requests, the password consists of the current policy name and revision number. Policy name is selected from a list of valid McAfee Client Proxy policies in the epolicy Orchestrator Policy Catalog. The revision number is supplied by the user requesting the bypass key. For McAfee DLP Endpoint requests, the default is to create a password from the policy Revision ID supplied by the user. You can also use the password from the current policy, or enter it manually. Required field, supplied by the user. Alternately, select Use master release code. Required field in bypass release keys only. The default is15 minutes. Task 1 In epolicy Orchestrator, select Menu Systems Help Desk. McAfee Help Desk service options for the available point products are displayed. If you do not see a particular product, either that point product is not installed or you do not have permission to author response keys for that product. 2 Select a service option and fill in the text fields. Click Generate Key when you have finished. McAfee Help Desk verifies entries when you attempt to generate the key and gives you feedback on any errors. 4

5 Copyright 2013 McAfee, Inc. Do not copy without permission. McAfee and the McAfee logo are trademarks or registered trademarks of McAfee, Inc. or its subsidiaries in the United States and other countries. Other names and brands may be claimed as the property of others. 00 5

When your users take devices outside the corporate environment, these web security policies and defenses within your network no longer work.

When your users take devices outside the corporate environment, these web security policies and defenses within your network no longer work. Deployment Guide Revision C McAfee Web Protection Hybrid Introduction Web Protection provides the licenses and software for you to deploy Web Gateway, SaaS Web Protection, or a hybrid deployment using

More information

McAfee Host Data Loss Prevention 9.1 Cluster Installation Guide

McAfee Host Data Loss Prevention 9.1 Cluster Installation Guide McAfee Host Data Loss Prevention 9.1 Cluster Installation Guide COPYRIGHT Copyright 2011 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored

More information

About this release. McAfee Application Control and Change Control 6.1.1. Addendum. Content change tracking. Configure content change tracking rule

About this release. McAfee Application Control and Change Control 6.1.1. Addendum. Content change tracking. Configure content change tracking rule Addendum McAfee Application Control and Change Control 6.1.1 About this release For use with epolicy Orchestrator 4.6 5.0 Software This document is an addendum to the McAfee Change Control and Application

More information

Performance Optimizer 1.0.0 Software

Performance Optimizer 1.0.0 Software Product Guide Performance Optimizer 1.0.0 Software For use with epolicy Orchestrator 4.6.6-5.1.1 Introduction The Performance Optimizer analyzes the performance of your McAfee epolicy Orchestrator (McAfee

More information

Data Center Connector 3.0.0 for OpenStack

Data Center Connector 3.0.0 for OpenStack Product Guide Data Center Connector 3.0.0 for OpenStack For use with epolicy Orchestrator 5.1.0 Software COPYRIGHT Copyright 2014 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee,

More information

Setup Guide. Email Archiving for Microsoft Exchange Server 2010

Setup Guide. Email Archiving for Microsoft Exchange Server 2010 Setup Guide Email Archiving for Microsoft Exchange Server 2010 COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection,

More information

McAfee Client Proxy 1.0.0 Software

McAfee Client Proxy 1.0.0 Software Product Guide McAfee Client Proxy 1.0.0 Software For use with epolicy Orchestrator 4.6 Software COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the

More information

McAfee Database Activity Monitoring 5.0.0

McAfee Database Activity Monitoring 5.0.0 Product Guide McAfee Database Activity Monitoring 5.0.0 For use with epolicy Orchestrator 4.6.3-5.0.1 Software COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

McAfee epolicy Orchestrator 5.0.0 Software

McAfee epolicy Orchestrator 5.0.0 Software Log File Reference Guide McAfee epolicy Orchestrator 5.0.0 Software The log files detailed in this guide represent a subset of all McAfee epolicy Orchestrator log files, with particular attention to the

More information

Setup Guide. Email Archiving for Microsoft Exchange Server 2003

Setup Guide. Email Archiving for Microsoft Exchange Server 2003 Setup Guide Email Archiving for Microsoft Exchange Server 2003 COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection,

More information

McAfee Endpoint Encryption for PC 7.0

McAfee Endpoint Encryption for PC 7.0 Migration Guide McAfee Endpoint Encryption for PC 7.0 For use with epolicy Orchestrator 4.6 Software COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee,

More information

McAfee Client Proxy 2.0

McAfee Client Proxy 2.0 Product Guide Revision B McAfee Client Proxy 2.0 For use with McAfee epolicy Orchestrator COPYRIGHT Copyright 2015 McAfee, Inc., 2821 Mission College Boulevard, Santa Clara, CA 95054, 1.888.847.8766, www.intelsecurity.com

More information

McAfee SaaS Archiving

McAfee SaaS  Archiving Administration Guide McAfee SaaS Email Archiving COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee AppPrism,

More information

McAfee EETech for Mac 6.2 User Guide

McAfee EETech for Mac 6.2 User Guide McAfee EETech for Mac 6.2 User Guide COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee AppPrism, McAfee

More information

Data Center Connector for vsphere 3.0.0

Data Center Connector for vsphere 3.0.0 Product Guide Data Center Connector for vsphere 3.0.0 For use with epolicy Orchestrator 4.6.0, 5.0.0 Software COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

McAfee Optimized Virtual Environments for Servers. Installation Guide

McAfee Optimized Virtual Environments for Servers. Installation Guide McAfee Optimized Virtual Environments for Servers Installation Guide COPYRIGHT Copyright 2010 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed,

More information

Setup Guide. Email Archiving for Microsoft Exchange Server 2007

Setup Guide. Email Archiving for Microsoft Exchange Server 2007 Setup Guide Email Archiving for Microsoft Exchange Server 2007 COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection,

More information

Using McAfee VirusScan. Professional Edition Version 8.0. Software On a DX8000 DVR

Using McAfee VirusScan. Professional Edition Version 8.0. Software On a DX8000 DVR Using McAfee VirusScan Professional Edition Version 8.0 Software On a DX8000 DVR DX8000 Digital Video Recorder C1611M-B (12/04) Contents Using McAfee VirusScan Professional Edition Version 8.0.....................................................................5

More information

MyNetFone Virtual Fax. Virtual Fax Installation

MyNetFone Virtual Fax. Virtual Fax Installation Table of Contents MyNetFone Virtual Fax MyNetFone Virtual Fax Installation... 1 Changing the SIP endpoint details for the fax driver... 11 Uninstalling Virtual Fax... 13 Virtual Fax Installation Follow

More information

McAfee MOVE AntiVirus Multi-Platform 3.5.0

McAfee MOVE AntiVirus Multi-Platform 3.5.0 Product Guide McAfee MOVE AntiVirus Multi-Platform 3.5.0 For use with epolicy Orchestrator 4.6.7, 4.6.8, 5.1.0 Software COPYRIGHT Copyright 2014 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

Product Guide. McAfee Endpoint Protection for Mac 2.1.0

Product Guide. McAfee Endpoint Protection for Mac 2.1.0 Product Guide McAfee Endpoint Protection for Mac 2.1.0 COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee

More information

Upgrade Guide. McAfee Vulnerability Manager Microsoft Windows Server 2008 R2

Upgrade Guide. McAfee Vulnerability Manager Microsoft Windows Server 2008 R2 Upgrade Guide McAfee Vulnerability Manager Microsoft Windows Server 2008 R2 COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARKS McAfee, the McAfee logo, McAfee Active Protection,

More information

Setup Guide Revision B. McAfee SaaS Email Archiving for Microsoft Exchange Server 2010

Setup Guide Revision B. McAfee SaaS Email Archiving for Microsoft Exchange Server 2010 Setup Guide Revision B McAfee SaaS Email Archiving for Microsoft Exchange Server 2010 COPYRIGHT Copyright 2015 McAfee, Inc., 2821 Mission College Boulevard, Santa Clara, CA 95054, 1.888.847.8766, www.intelsecurity.com

More information

McAfee Endpoint Encryption for Files and Folders 4.2

McAfee Endpoint Encryption for Files and Folders 4.2 Product Guide McAfee Endpoint Encryption for Files and Folders 4.2 For use with epolicy Orchestrator 4.6 Software COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

McAfee Threat Intelligence Exchange 1.0.1 Software

McAfee Threat Intelligence Exchange 1.0.1 Software Release Notes McAfee Threat Intelligence Exchange 1.0.1 Software Contents About this release Installation instructions New features Resolved issues Known issues Product documentation About this release

More information

PaperClip. em4 Cloud Client. Setup Guide

PaperClip. em4 Cloud Client. Setup Guide PaperClip em4 Cloud Client Setup Guide Copyright Information Copyright 2014, PaperClip Inc. - The PaperClip32 product name and PaperClip Logo are registered trademarks of PaperClip Inc. All brand and product

More information

McAfee Data Loss Prevention Endpoint 9.3.416

McAfee Data Loss Prevention Endpoint 9.3.416 Release Notes Revision A McAfee Data Loss Prevention Endpoint 9.3.416 For use with McAfee epolicy Orchestrator Contents About this release Resolved issues Installation instructions Known issues Find product

More information

Remedy ITSM Service Request Management Quick Start Guide

Remedy ITSM Service Request Management Quick Start Guide Remedy ITSM Service Request Management Quick Start Guide Table of Contents 1.0 Getting Started With Remedy s Service Request Management. 3 2.0 Submitting a Service Request.7 3.0 Updating a Service Request

More information

McAfee Certified Product Specialist McAfee epolicy Orchestrator

McAfee Certified Product Specialist McAfee epolicy Orchestrator McAfee Certified Product Specialist McAfee epolicy Orchestrator Exam preparation guide Table of Contents Introduction 3 Becoming McAfee Certified 3 Exam Details 3 Recommended Exam Preparation 4 Exam Objectives

More information

Product Guide. McAfee Endpoint Security 10

Product Guide. McAfee Endpoint Security 10 Product Guide McAfee Endpoint Security 10 COPYRIGHT Copyright 2014 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee DeepSAFE,

More information

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms.

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. Modular Messaging Release 4.0 Service Pack 4 Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. April 2009 2006-2009 Avaya Inc. All Rights Reserved. Notice

More information

McAfee SiteAdvisor Enterprise 3.5 Patch 2

McAfee SiteAdvisor Enterprise 3.5 Patch 2 Installation Guide McAfee SiteAdvisor Enterprise 3.5 Patch 2 For use with epolicy Orchestrator 4.5, 4.6 Software COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

McAfee Content Security Reporter 2.0.0

McAfee Content Security Reporter 2.0.0 Product Guide Revision A McAfee Content Security Reporter 2.0.0 For use with epolicy Orchestrator 4.6.5 Software COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

McAfee SaaS Email Archiving

McAfee SaaS Email Archiving User Guide McAfee SaaS Email Archiving COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee AppPrism, McAfee

More information

Manage the Endpoints. Palo Alto Networks. Advanced Endpoint Protection Administrator s Guide Version 3.1. Copyright 2007-2015 Palo Alto Networks

Manage the Endpoints. Palo Alto Networks. Advanced Endpoint Protection Administrator s Guide Version 3.1. Copyright 2007-2015 Palo Alto Networks Manage the Endpoints Palo Alto Networks Advanced Endpoint Protection Administrator s Guide Version 3.1 Contact Information Corporate Headquarters: Palo Alto Networks 4401 Great America Parkway Santa Clara,

More information

McAfee Asset Manager Console

McAfee Asset Manager Console Installation Guide McAfee Asset Manager Console Version 6.5 COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection,

More information

McAfee Optimized Virtual Environments - Antivirus for VDI. Installation Guide

McAfee Optimized Virtual Environments - Antivirus for VDI. Installation Guide McAfee Optimized Virtual Environments - Antivirus for VDI Installation Guide COPYRIGHT Copyright 2010-2011 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted,

More information

Configuring Jet Express for Microsoft Dynamics NAV 2013

Configuring Jet Express for Microsoft Dynamics NAV 2013 Configuring Jet Express for Microsoft Dynamics NAV 2013 Overview With the release of Jet Express 2012 R2, Jet Reports introduces the ability to report from a Microsoft Dynamics NAV 2013 database. Web Services

More information

McAfee epolicy Orchestrator 4.5 Cluster Installation Guide

McAfee epolicy Orchestrator 4.5 Cluster Installation Guide McAfee epolicy Orchestrator 4.5 Cluster Installation Guide COPYRIGHT Copyright 2009 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in

More information

Management Pack for vrealize Infrastructure Navigator

Management Pack for vrealize Infrastructure Navigator Management Pack for vrealize Infrastructure Navigator This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To

More information

McAfee Host Data Loss Prevention Administration Intel Security Education Services Administration Course

McAfee Host Data Loss Prevention Administration Intel Security Education Services Administration Course McAfee Host Data Loss Prevention Administration Intel Security Education Services Administration Course The McAfee Host Data Loss Prevention (DLP) Administration course provides attendees with in-depth

More information

Release Notes for McAfee epolicy Orchestrator 4.5

Release Notes for McAfee epolicy Orchestrator 4.5 Release Notes for McAfee epolicy Orchestrator 4.5 About this document New features Known Issues Installation, upgrade, and migration considerations Considerations when uninstalling epolicy Orchestrator

More information

McAfee Application Control / Change Control Administration Intel Security Education Services Administration Course

McAfee Application Control / Change Control Administration Intel Security Education Services Administration Course McAfee Application Control / Change Control Administration Intel Security Education Services Administration Course The McAfee University Application Control / Change Control Administration course enables

More information

Setup Guide Revision A. WDS Connector

Setup Guide Revision A. WDS Connector Setup Guide Revision A WDS Connector COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee CleanBoot, McAfee

More information

McAfee Host Intrusion Prevention 8.0.0 Patch 6 Software

McAfee Host Intrusion Prevention 8.0.0 Patch 6 Software Release Notes McAfee Host Intrusion Prevention 8.0.0 Patch 6 Software For Windows For use with McAfee epolicy Orchestrator Contents About this release New features Resolved issues Installation instructions

More information

Moving the Web Security Log Database

Moving the Web Security Log Database Moving the Web Security Log Database Topic 50530 Web Security Solutions Version 7.7.x, 7.8.x Updated 22-Oct-2013 Version 7.8 introduces support for the Web Security Log Database on Microsoft SQL Server

More information

McAfee Public Cloud Server Security Suite

McAfee Public Cloud Server Security Suite Installation Guide McAfee Public Cloud Server Security Suite For use with McAfee epolicy Orchestrator COPYRIGHT Copyright 2015 McAfee, Inc., 2821 Mission College Boulevard, Santa Clara, CA 95054, 1.888.847.8766,

More information

Product Guide Revision A. McAfee Data Loss Prevention Endpoint 9.3.0

Product Guide Revision A. McAfee Data Loss Prevention Endpoint 9.3.0 Product Guide Revision A McAfee Data Loss Prevention Endpoint 9.3.0 COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection,

More information

POC Installation Guide for McAfee EEFF v4.1.x using McAfee epo 4.6. New Deployments Only Windows Deployment

POC Installation Guide for McAfee EEFF v4.1.x using McAfee epo 4.6. New Deployments Only Windows Deployment POC Installation Guide for McAfee EEFF v4.1.x using McAfee epo 4.6 New Deployments Only Windows Deployment 1 Table of Contents 1 Introduction 4 1.1 System requirements 4 1.2 High level process 5 1.3 Troubleshooting

More information

Sophos Anti-Virus for NetApp Storage Systems startup guide. Runs on Windows 2000 and later

Sophos Anti-Virus for NetApp Storage Systems startup guide. Runs on Windows 2000 and later Sophos Anti-Virus for NetApp Storage Systems startup guide Runs on Windows 2000 and later Document date: July 2007 Contents About this guide...4 About Sophos Anti-Virus for NetApp Storage Systems...5

More information

McAfee Cloud Single Sign On

McAfee Cloud Single Sign On Setup Guide Revision B McAfee Cloud Single Sign On COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection, McAfee

More information

Sophos Anti-Virus for NetApp Storage Systems startup guide

Sophos Anti-Virus for NetApp Storage Systems startup guide Sophos Anti-Virus for NetApp Storage Systems startup guide Runs on Windows 2000 and later Product version: 1 Document date: April 2012 Contents 1 About this guide...3 2 About Sophos Anti-Virus for NetApp

More information

STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER

STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER Notes: STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER 1. These instructions focus on installation on Windows Terminal Server (WTS), but are applicable

More information

McAfee Directory Services Connector extension

McAfee Directory Services Connector extension Getting Started Guide Revision A McAfee Directory Services Connector extension For use with epolicy Orchestrator 4.6.1 through 5.0 COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission.

More information

McAfee Enterprise Security Manager 9.3.2

McAfee Enterprise Security Manager 9.3.2 Release Notes McAfee Enterprise Security Manager 9.3.2 Contents About this release New features for 9.3.2 Upgrade instructions for 9.3.2 Find product documentation About this release This document contains

More information

EMC ViPR Controller Add-in for Microsoft System Center Virtual Machine Manager

EMC ViPR Controller Add-in for Microsoft System Center Virtual Machine Manager EMC ViPR Controller Add-in for Microsoft System Center Virtual Machine Manager Version 2.3 Installation and Configuration Guide 302-002-080 01 Copyright 2013-2015 EMC Corporation. All rights reserved.

More information

Release Notes McAfee Risk Advisor 2.6.2 Software For use with epolicy Orchestrator 4.5.0 and 4.6.0 Software

Release Notes McAfee Risk Advisor 2.6.2 Software For use with epolicy Orchestrator 4.5.0 and 4.6.0 Software Release s McAfee Risk Advisor 2.6.2 Software For use with epolicy Orchestrator 4.5.0 and 4.6.0 Software About this document New features System Requirements Supported Upgrades Installing and verifying

More information

Bentley CONNECT Dynamic Rights Management Service

Bentley CONNECT Dynamic Rights Management Service v1.0 Implementation Guide Last Updated: March 20, 2013 Table of Contents Notices...5 Chapter 1: Introduction to Management Service...7 Chapter 2: Configuring Bentley Dynamic Rights...9 Adding Role Services

More information

Configuring and Monitoring Event Logs

Configuring and Monitoring Event Logs Configuring and Monitoring Event Logs eg Enterprise v5.6 Restricted Rights Legend The information contained in this document is confidential and subject to change without notice. No part of this document

More information

Integrating Trend Micro OfficeScan 10 EventTracker v7.x

Integrating Trend Micro OfficeScan 10 EventTracker v7.x Integrating Trend Micro OfficeScan 10 EventTracker v7.x Publication Date: August 26, 2015 EventTracker 8815 Centre Park Drive Columbia MD 21045 www.eventtracker.com Abstract This guide will help you in

More information

STATISTICA VERSION 11 CONCURRENT NETWORK LICENSE WITH BORROWING INSTALLATION INSTRUCTIONS

STATISTICA VERSION 11 CONCURRENT NETWORK LICENSE WITH BORROWING INSTALLATION INSTRUCTIONS data analysis data mining quality improvement web-based analytics Notes STATISTICA VERSION 11 CONCURRENT NETWORK LICENSE WITH BORROWING INSTALLATION INSTRUCTIONS 1. The installation of the Concurrent network

More information

McAfee Data Loss Prevention Endpoint 9.4.0

McAfee Data Loss Prevention Endpoint 9.4.0 Release Notes Revision A McAfee Data Loss Prevention Endpoint 9.4.0 For use with McAfee epolicy Orchestrator Contents About this release New features Enhancements Installation instructions Known issues

More information

McAfee VirusScan Enterprise for Linux 1.7.0 Software

McAfee VirusScan Enterprise for Linux 1.7.0 Software Configuration Guide McAfee VirusScan Enterprise for Linux 1.7.0 Software For use with epolicy Orchestrator 4.5.0 and 4.6.0 COPYRIGHT Copyright 2011 McAfee, Inc. All Rights Reserved. No part of this publication

More information

Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012. October 2013

Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012. October 2013 Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012 October 2013 This is a publication of Sage Software, Inc. Document version: October 17, 2013 Copyright

More information

Wimba Create. Version 2.6. Installation Guide

Wimba Create. Version 2.6. Installation Guide Wimba Create Version 2.6 Installation Guide 1 Wimba Create Installation Guide Before Installing Wimba Create 1 Installing Wimba Create 2 Wimba Create Licenses and Trial Versions 4 Macro Security in Microsoft

More information

epolicy Orchestrator Log Files

epolicy Orchestrator Log Files Reference Guide epolicy Orchestrator Log Files For use with epolicy Orchestrator 4.6.0 Software COPYRIGHT Copyright 2011 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced,

More information

Product Guide. McAfee Endpoint Security for Mac Threat Prevention 10.1.0

Product Guide. McAfee Endpoint Security for Mac Threat Prevention 10.1.0 Product Guide McAfee Endpoint Security for Mac Threat Prevention 10.1.0 COPYRIGHT Copyright 2015 McAfee, Inc., 2821 Mission College Boulevard, Santa Clara, CA 95054, 1.888.847.8766, www.intelsecurity.com

More information

PaperClip. em4 Cloud Client. Manual Setup Guide

PaperClip. em4 Cloud Client. Manual Setup Guide PaperClip em4 Cloud Client Manual Setup Guide Copyright Information Copyright 2014, PaperClip Inc. - The PaperClip32 product name and PaperClip Logo are registered trademarks of PaperClip Inc. All brand

More information

McAfee Web Gateway Administration Intel Security Education Services Administration Course Training

McAfee Web Gateway Administration Intel Security Education Services Administration Course Training McAfee Web Gateway Administration Intel Security Education Services Administration Course Training The McAfee Web Gateway Administration course from Education Services provides an in-depth introduction

More information

Moving the TRITON Reporting Databases

Moving the TRITON Reporting Databases Moving the TRITON Reporting Databases Topic 50530 Web, Data, and Email Security Versions 7.7.x, 7.8.x Updated 06-Nov-2013 If you need to move your Microsoft SQL Server database to a new location (directory,

More information

StarWind iscsi SAN Configuring HA File Server for SMB NAS

StarWind iscsi SAN Configuring HA File Server for SMB NAS Hardware-less VM Storage StarWind iscsi SAN Configuring HA File Server for SMB NAS DATE: FEBRUARY 2012 TECHNICAL PAPER Trademarks StarWind, StarWind Software and the StarWind and the StarWind Software

More information

StarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012

StarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012 StarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012 TRADEMARKS StarWind, StarWind Software and the StarWind and the StarWind Software logos are trademarks of StarWind Software which

More information

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco

More information

Getting Started with WebEx Access Anywhere

Getting Started with WebEx Access Anywhere Getting Started with WebEx Access Anywhere This guide provides basic instructions to help you start using WebEx Access Anywhere quickly. This guide assumes that you have a user account on your meeting

More information

McAfee Data Loss Prevention Endpoint 9.4.100

McAfee Data Loss Prevention Endpoint 9.4.100 Product Guide Revision A McAfee Data Loss Prevention Endpoint 9.4.100 For use with McAfee epolicy Orchestrator COPYRIGHT Copyright 2015 McAfee, Inc., 2821 Mission College Boulevard, Santa Clara, CA 95054,

More information

DX8100 Series Symantec AntiVirus Corporate Edition Installation Instructions. Version 10.1.6

DX8100 Series Symantec AntiVirus Corporate Edition Installation Instructions. Version 10.1.6 DX8100 Series Symantec AntiVirus Corporate Edition Installation Instructions Version 10.1.6 DX8100 DX8100 Digital Video Recorder C2643M (4/08) Contents Description...........................................................................................................

More information

About Email Archiving for Microsoft Exchange Server

About Email Archiving for Microsoft Exchange Server Setup Guide Revision A McAfee SaaS Email Archiving Service Configuring Microsoft Exchange Server 2013 About Email Archiving for Microsoft Exchange Server The McAfee SaaS Email Archiving service stores

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

McAfee Enterprise Mobility Management 11.0 Software

McAfee Enterprise Mobility Management 11.0 Software Product Guide McAfee Enterprise Mobility Management 11.0 Software For use with epolicy Orchestrator 4.6.5-5.0 Software COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

NetWrix Account Lockout Examiner Version 4.0 Administrator Guide

NetWrix Account Lockout Examiner Version 4.0 Administrator Guide NetWrix Account Lockout Examiner Version 4.0 Administrator Guide Table of Contents Concepts... 1 Product Architecture... 1 Product Settings... 2 List of Managed Domains and Domain Controllers... 2 Email

More information

Setting up Microsoft Office 365

Setting up Microsoft Office 365 Integration Guide Revision G McAfee SaaS Email Protection Securing Exchange Online in Microsoft Office 365 Setting up Microsoft Office 365 Use this guide to configure Microsoft Office 365 and Microsoft

More information

Specops Command. Installation Guide

Specops Command. Installation Guide Specops Software. All right reserved. For more information about Specops Command and other Specops products, visit www.specopssoft.com Copyright and Trademarks Specops Command is a trademark owned by Specops

More information

Configuration Task 3: (Optional) As part of configuration, you can deploy rules. For more information, see "Deploy Inbox Rules" below.

Configuration Task 3: (Optional) As part of configuration, you can deploy rules. For more information, see Deploy Inbox Rules below. Configure the E-mail Router After the E-mail Router has been installed, you can configure several aspects of it. Some of these configuration tasks are mandatory. Others are optional in that you use them

More information

McAfee Solidcore Change Reconciliation and Ticket-based Enforcement

McAfee Solidcore Change Reconciliation and Ticket-based Enforcement Change Reconciliation and Ticket-based Enforcement COPYRIGHT Copyright 2011 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval

More information

WatchDox Administrator's Guide. Application Version 3.7.5

WatchDox Administrator's Guide. Application Version 3.7.5 Application Version 3.7.5 Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to any unauthorized individuals

More information

McAfee Data Loss Prevention Endpoint 9.4.100

McAfee Data Loss Prevention Endpoint 9.4.100 Release Notes Revision A McAfee Data Loss Prevention Endpoint 9.4.100 For use with McAfee epolicy Orchestrator Contents About this release New features Enhancements Installation instructions Known issues

More information

NTI Backup Now EZ v2 User s Guide

NTI Backup Now EZ v2 User s Guide NTI Backup Now EZ v2 User s Guide GMAA00423010 11/12 2 Copyright statement This guide is copyrighted by Toshiba Corporation with all rights reserved. Under the copyright laws, this guide cannot be reproduced

More information

McAfee VirusScan and epolicy Orchestrator Administration Course

McAfee VirusScan and epolicy Orchestrator Administration Course McAfee VirusScan and epolicy Orchestrator Administration Course Intel Security Education Services Administration Course Training The McAfee VirusScan and epolicy Orchestrator Administration course from

More information

Administration Guide Revision E. Account Management. For SaaS Email and Web Security

Administration Guide Revision E. Account Management. For SaaS Email and Web Security Administration Guide Revision E Account Management COPYRIGHT Copyright 2015 McAfee, Inc., 2821 Mission College Boulevard, Santa Clara, CA 95054, 1.888.847.8766, www.intelsecurity.com TRADEMARK ATTRIBUTIONS

More information

Detecting rogue systems

Detecting rogue systems Product Guide Revision A McAfee Rogue System Detection 4.7.1 For use with epolicy Orchestrator 4.6.3-5.0.0 Software Detecting rogue systems Unprotected systems, referred to as rogue systems, are often

More information

Secure Perfect RAID Recovery Instructions

Secure Perfect RAID Recovery Instructions Secure Perfect RAID Recovery Instructions Contents Overview Dell PowerEdge 2500 RAID Level 1 Recovery Instructions Overview NOTE If you possess a previous version of this document, you may notice changes

More information

Intel Matrix Storage Console

Intel Matrix Storage Console Intel Matrix Storage Console Reference Content January 2010 Revision 1.0 INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE,

More information

Dell OptiPlex XE Watchdog Timer

Dell OptiPlex XE Watchdog Timer Dell OptiPlex XE Watchdog Timer Dell OptiPlex Watchdog Timer allows you to: monitor your computer s status. track programs listed in the Microsoft Windows Task Manager. define the actions to be taken when

More information

McAfee Endpoint Security 10.0.0 Software

McAfee Endpoint Security 10.0.0 Software Installation Guide McAfee Endpoint Security 10.0.0 Software For use with epolicy Orchestrator 5.1.1 5.2.0 software and the McAfee SecurityCenter COPYRIGHT Copyright 2014 McAfee, Inc. Do not copy without

More information

Integration Guide. McAfee Asset Manager. for use with epolicy Orchestrator 4.6

Integration Guide. McAfee Asset Manager. for use with epolicy Orchestrator 4.6 Integration Guide Manager for use with epolicy Orchestrator 4.6 COPYRIGHT Copyright 2012 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS McAfee, the McAfee logo, McAfee Active Protection,

More information

SafeGuard Enterprise Web Helpdesk. Product version: 6 Document date: February 2012

SafeGuard Enterprise Web Helpdesk. Product version: 6 Document date: February 2012 SafeGuard Enterprise Web Helpdesk Product version: 6 Document date: February 2012 Contents 1 SafeGuard web-based Challenge/Response...3 2 Installation...5 3 Authentication...8 4 Select the Web Helpdesk

More information

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx Trend Micro Incorporated reserves the right to make changes to this document and to the product described herein without notice. Before installing and using the product, review the readme files, release

More information

Getting Started with Database-as-a-Service

Getting Started with Database-as-a-Service Getting Started with Database-as-a-Service VMware vfabric Data Director 2.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information