Top Reasons. Mercedes-Benz Vans

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1 Top Reasons Mercedes-Benz Vans

2 Mercedes-Benz Vans Range Mercedes-Benz Vans Range Goods Carrying People Moving Lifestyle/Dual Use Specialist Applications (Sprinter) Citan Panel Van Citan Traveliner Citan Dualiner Chassis Short 4x4 Chassis Compact Vito Panel Van Long Vito Traveliner Extra Long Vito Dualiner Short Chassis Crewcab Medium Chassis Crewcab Compact Sprinter Panel Van Compact Taxi Compact Sprinter Dualiner Short Dropside Medium Dropside Short Sprinter 4x4 Panel Van Compact Shuttle Short Vito Sport Panel Van Short Cab Dropside Crewcab Short Dropside Crewcab Compact Sprinter Traveliner Compact Vito Sport-X Dualiner Most vehicles available with a choice of vehicle length and roof height. 2 Top Reasons Mercedes-Benz Vans 3

3 Fuel efficiency 4 Top Reasons Mercedes-Benz Vans 5

4 Fuel efficiency Total costs - Pence per mile Whole life costs Fuel efficiency Pence per mile Total fuel cost Pence per mile Total fuel cost MB Citan109CDI Ex Long ,920 MB Citan108CDI Long ,147 Vauxhall Combo 1.3 ecoflex ,488 Fiat Doblo Cargo SWB 92hp ,721 Renault Kangoo ML19 dci ,953 Citroën Berlingo 1.6h Hdi 625X90hp ,064 Peugeot Partner 850S 92hp ,064 VW Caddy C20 75hp ,379 Ford Transit Connect 200 SWB LR 90hp ,329 Ford Transit Custom 270 SWB 125hp ,659 Renault Trafic SL27 dci90 Euro ,903 MB Vito 113CDI Long SR ,246 MB Vito 116CDI Long SR ,246 Fiat Scudo 12Q 90 L1H1 Comfort ,246 Fiat Scudo L2H2 12Q Comfort 130hp ,246 Citroën Dispatch L2H2 95hp ,246 Peugeot Expert 1200 L1H1 130hp ,246 MB Vito 110CDI Compact ,574 MB Vito 110CDI Long SR ,574 VW Transporter T28 SWB 102hp ,574 VW Transporter T28 140ps SWB SR ,807 Ford Transit 260 MWB HR 100hp FWD ,396 Vauxhall Vivaro 2900 LWB HR 115hp ,396 MB Sprinter 313CDI Medium HR BlueEFFICIENCY ,033 MB Sprinter 313CDI Long HR BlueEFFICIENCY ,211 MB Sprinter 313CDI Long HR ,892 Renault Master LH35 dci125 FWD Quickshift ,177 VW Crafter CR35 BlueMotion MWB HR 109hp ,260 VW Crafter CR35 BlueMotion LWB HR 109hp ,260 Ford Transit 350 LWB HR 125hp RWD ,430 Peugeot Boxer 335 L3H2 130hp ,964 Citroën Relay 35 L3H2 130hp ,104 Fiat Ducato 35 LWB HR 130hp ,104 Vauxhall Movano L3H hp RWD ,793 Iveco Daily 35S wb HR ,161 Ford Transit 350 LWB HR 155ps RWD ,825 A diesel price of 1.17 per litre excluding VAT has been used. This represents 5.32 per gallon excluding VAT. This is a decrease of 7 pence per gallon compared to last month. For the private motorist diesel is now around 6.38 per gallon when VAT is included. Citan & Vito Sectors 3 years/60,000 miles and Sprinter Sector 3 years/90,000 miles. 6 Top Reasons Mercedes-Benz Vans 7

5 Fuel efficiency and BlueEfficiency Fuel efficiency BlueEfficiency vans with innovative ECO-Start can achieve between a 7-10% increase in mpg ECO-Start is now a standard feature for Citan, Vito and Sprinter Traveliner models and for the Citan, Vito and Sprinter BlueEFFICIENCY van ranges Sprinter NGT models powered by compressed natural gas emit significantly less CO 2 All van models can run on a 5% mix of bio-fuel with diesel Diesel particulate filters in the exhaust system are fitted as standard on the whole van range 6-speed manual ECO-Gear transmission, specially developed for vans, was introduced with Sprinter Euro5 and Vito EU5 The Citan, Vito, and Sprinter are the most economical ever. In day-to-day operation a fully laden vehicle can achieve over 30mpg Fuel efficiency in the future Mercedes-Benz parent company, Daimler, is world market leader in hybrid drive systems for both commercial vehicles and buses. Daimler already have approximately 5,800 hybrids in operation throughout the world. 8 Top Reasons Mercedes-Benz Vans 9

6 Retained values 10 Top Reasons Mercedes-Benz Vans 11

7 Retained values Retained Values Citan Although new in the market sector, the residual values on the Citan are already strong. Small Van Sector 3 years/60,000 miles August 2013 (Source data see back cover) Retained values VW Caddy C20 75hp 31.1% MB Citan109CDI Long 28.6% MB Citan108CDI Long 28.1% Citroën Berlingo 1.6h Hdi 625X90hp 28.0% Peugeot Partner 850S 92hp 27.9% Ford Transit Connect 200 SWB LR 90hp 27.7% Fiat Doblo Cargo SWB hp 26.7% Vauxhall Combo 1.3 ecoflex 25.3% Renault Kangoo ML19 dci % 12 Top Reasons Mercedes-Benz Vans 13

8 Retained Values Vito Retained values When the time comes to replace your existing vehicle retained values are a high priority and continually being reviewed. Medium Van Sector 3 years/60,000 miles August 2013 (Source data see back cover) VW Transporter T28 SWB 102hp 36.3% VW Transporter T28 140ps SWB SR 35.4% Ford Transit Custom 270 SWB 125hp 33.9% MB Vito 110CDI Long SR 32.4% MB Vito 113CDI Long SR 32.3% MB Vito 110CDI Compact 31.8% MB Vito 116CDI Long SR 31.7% Peugeot Expert 1200 L1H1 130hp 25.5% Renault Trafic SL27 dci % Fiat Scudo 90 L1H1 Comfort 24.0% Citroën Dispatch L2H2 95hp 23.8% Fiat Scudo L2H2 12Q Comfort 130hp 23.3% Ford Transit 260 SWB MR 100hp FWD 22.4% VX Vivaro 2900 LWB HR 115hp 21.4% 14 Top Reasons Mercedes-Benz Vans 15

9 Retained Values Sprinter Retained values The Sprinter has long been established in the large van sector, with a strong reputation behind it, providing resilient residual values. Large Van Sector 3 years/90,000 miles August 2013 (Source data see back cover) MB Sprinter 313CDI Long HR 27.1% MB Sprinter 313CDI Long HR BlueEfficiency 25.5% VW Crafter CR35 BlueMotion LWB HR 109hp 25.4% MB Sprinter 313CDI Medium HR BlueEfficiency 24.5% VW Crafter CR35 BlueMotion MWB HR 109hp 24.3% Ford Transit 350 LWB HR 155ps RWD 20.9% Ford Transit 350 LWB HR 125hp RWD 20.8% Vauxhall Movano L3H hp RWD 20.1% Renault Master LH35 dci 125 FWD Quickshift 19.6% Peugeot Boxer 335 L3H2 130hp 18.4% Citroën Relay 35 L3H2 130hp 17.3% Fiat Ducato 35 LWB HR 130hp 16.8% Iveco Daily 35S wb HR 16.5% 16 Top Reasons Mercedes-Benz Vans 17

10 Dealer Network 18 Top Reasons Mercedes-Benz Vans 19

11 Specialist Commercial Vehicle Dealer Network Dealer Network Dealer Network A key advantage of choosing Mercedes-Benz is the support available from the Dealer Network that specialises in the requirements of the van operator, namely; Over 100 van specialist Dealer locations located across the UK for Sales Workshop opening times average 96 hours per week 33% of workshops are open 24 hours a day, reducing vehicle downtime 92% of workshops operate at least two shifts per day Dedicated Van Express services facilities provide a while-you-wait service Online booking service Fixed price service schedules Fixed price repairs All Genuine Parts come with a 2 year warranty 150 roadside assistance support vans Best MOT pass rate in the industry 20 Top Reasons Mercedes-Benz Vans 21

12 22 Top Reasons Mercedes-Benz Vans 23 Safety

13 We build the safest vans in the world Safety Significant investment into van research and development is made by Daimler AG every year. The primary focus of this R&D is to ensure Mercedes-Benz continues to be an industry leader in van safety. The following safety features apply to the Citan, Vito and Sprinter; Active Safety Features Standard Adaptive Electronic Stability Programme (ESP) Anti-lock Braking System (ABS) Optional Rear view camera (Vito & Sprinter) Headlamp wash Light and rain sensor Acceleration Skid Control (ASR) Xenon headlamps Brake Assist System (BAS) Tyre pressure monitor Safety Passive Safety Features Standard Driver s airbag Cabin safety cell Low intrusion dashboard and component design 3-point seat belts with seat belt tensioners and belt force limiters Enhanced electronic functions in crash situations Improved safety features in crash situations Optional Thorax airbags in seats Fire extinguisher Passenger airbag First aid kit Warning triangle Windowbags in door frames (Sprinter only) Electronic Brake Force Distribution (EBD) Adaptive brake lights Wide angle mirrors Bulb failure indicator Trailer Stability Assist (Sprinter only) Audio systems with Bluetooth integration Third brake lamp Cruise control with variable speed limiter Seat belt indicator warning Start-off Assist PARKTRONIC parking Heated windscreen (Sprinter only) Electric heated de-mister elements Outside air temperature gauge Reverse alarm High level additional indicator lamps (Sprinter only) High visibility seatbelts (Sprinter only) Step exit lamps Repeater lamps in mirrors (Sprinter only) 24 Top Reasons Mercedes-Benz Vans 25

14 Safety Fatigue Safety Features Controls positioned within easy reach and in a logical layout promote relaxed, stress-free driving. Large windows provide a generous view of the road and surrounding traffic, add to safety. Load Safety Features The standard fitment steel bulkhead divides the load area from the cab. This has the advantage of protecting the driver and passenger from shifting loads, makes load stacking easier, and allows the cab to warm up faster in cold weather. Standard Optional Standard Optional Spacious cab design Low interior noise level Height adjustable headrests Cross-cab access (Vito & Sprinter) Ergonomic design Excellent visibility Electric window operation Clear instrument display Multi-function steering wheel controls Cruise control with variable speed limiter Steering wheel height adjustment COMAND audio navigation (Vito & Sprinter) 6-disc CD changer (Vito only) Electrically operated and heated mirrors Automatic transmission Tinted glass Air conditioning Passenger armrest Height and rake adjustable headrest Bulkhead soft trim (Vito & Sprinter) Full steel bulkhead Non-slip wooden floor in cargo area (synthetic covering in Citan) Robust tie-down points Extensive cabin storage Rear grab handle Tyre pressure monitor (Vito & Sprinter) Side loading door intermediate detent Outside air temperature display Loadspace ply-lining Parking sensors Reversing camera (Vito & Sprinter) Waist level load securing rails (Vito & Sprinter) Load securing straps Trailer stability assist (Sprinter only) Bluetooth integration Full width rear step (Vito & Sprinter) Tinted glass Comfort seats and lumbar support 26 Top Reasons Mercedes-Benz Vans 27

15 Service costs 28 Top Reasons Mercedes-Benz Vans 29

16 Service costs Service costs Servicing and maintenance costs for Citan, Vito, Sprinter and their respective competitors are illustrated in the following tables. This monthly analysis is based on the service and maintenance costs experienced by van users. The costs include routine servicing and the replacement of tyres, brake pads, brake discs, battery, exhaust and clutch according to mileage. Small Van Sector Service and Maintenance costs August years/60,000 miles MB Citan109CDI Long 1,309 MB Citan108CDI Long 1,309 Renault Kangoo ML19 dci75 1,458 VW Caddy C20 75hp 1,469 Citroën Berlingo 1.6h Hdi 625X90hp 1,635 Vauxhall Combo 1.3 ecoflex 1,697 Ford Transit Connect 200 SWB LR 90hp 1,718 Peugeot Partner 850S 92hp 1,744 Fiat Doblo Cargo SWB 92hp 1,830 Medium Van Sector Service and Maintenance costs August years/60,000 miles Vauxhall Vivaro 2900, 90 & 115hp 1,326 Vauxhall Vivaro Sportive 115hp 1,394 MB Vito 110CDI, 113CDI & 116CD 1,416 Renault Trafic Sport 115hp 1,421 Renault Trafic 90 & 115hp 1,421 VW Transporter 102 & 140ps 1,494 Ford Transit FWD 100, 125 & 140hp 1,549 MB Vito 116CDI Sport 1,667 Citroën Dispatch 95hp 1,728 Citroën Dispatch 125hp 1,884 Ford Transit Custom 1,914 MB Vito 122CDI Sport 1,961 Hyundai iload Comfort 2,013 Peugeot Expert 1200, 90 & 128hp 2,034 Fiat Scudo 130 & 163hp 2,063 Fiat Scudo 90hp 2,063 VW Transporter 180hp 2,167 Service costs 30 Top Reasons Mercedes-Benz Vans 31

17 Large Van Sector Service and Maintenance costs August years/90,000 miles Renault Master 100, 125hp RWD Quickshift 2 2,737 MB Sprinter 310CDI, 313CDI & 316CDI Tiptronic 2,970 MB Sprinter NGT 3,072 Ford Transit FT , 125 & 140hp FWD 3,203 MB Sprinter 310CDI, 313CDI & 316CDI BlueEFFICIENCY 3,377 MB Sprinter 310CDI, 313CDI & 316CDI 3,377 MB Sprinter 319CDI 3,381 Ford Transit FT , 125 & 155hp RWD 3,516 MB Sprinter 513CDI 3,594 Citroën Relay 35, 130 and 150hp 3,625 Vauxhall Movano 100 & 125hp FWD 3,697 Peugeot Boxer 335, 130 & 150hp 3,754 Vauxhall Movano 125 & 146hp RWD 3,767 Renault Master 35, 100 &125hp FWD 3,791 VW Crafter 109, 136, 143 & 163hp 4,020 VW Crafter 109, 136, 143 & 163hp BlueMotion 4,020 Iveco Daily 35s 106, 126, 146, 170 & 205hp 4,138 Fiat Ducato 110, 130 & 150hp 4,179 Service Care Service Care from Mercedes-Benz, means planning and budgeting for the cost of future vehicle servicing is simple. Competitively-priced and flexible, the fixed rates guarantee inflation-proof cost savings, so customers can enjoy great value and peace of mind when they choose servicing from the best-qualified people for the job Mercedes-Benz. Service Care prices start at just 18.50* a month for two services. *Price based on a Used Vito (manual), with two services spread over 24 months excluding VAT. Less Uncertainty. Cost. Hassle. More Flexibility. Service. Care. Service costs Service Care for your new Mercedes-Benz Van 32 Top Reasons Mercedes-Benz Vans 33

18 34 Top Reasons Mercedes-Benz Vans 35 Warranty & Assistance

19 Warranty Small Van Sector Warranty terms and mileage limits. Warranty & Assistance Citan: 3 years with unlimited mileage, when the vehicle is supplied through an authorised UK Mercedes-Benz Dealer Vito: 3 years with unlimited mileage, when the vehicle is supplied through an authorised UK Mercedes-Benz Dealer Sprinter: 3 years with unlimited mileage, when the vehicle is supplied through an authorised UK Mercedes-Benz Dealer Covers any defects in material or workmanship that occur as a result of the vehicle manufacturing process Replacement parts are backed by a standard two year unlimited mileage warranty The warranty period starts from the date of first registration Provided the defect has occurred in the stated warranty period, Mercedes-Benz UK Ltd will pay for the cost of the repair, inclusive of parts and labour Includes MobiloVan UK Warranty Period Limit (miles) Roadside Assistance MB Citan 3 years Unlimited MobiloVan UK up to 30 years Fiat Doblo 3 years Unlimited 3 years AA Assistance Citroën Berlingo 4 years** 120,000** 4 years AA Assistance** Renault Kangoo 4 years 100,000 4 years AA Assistance Ford Transit Connect 5 years** 100,000** 5 years Ford Assistance** VW Caddy 3 years 100,000 1 year VW Assistance Vauxhall Combo 4 years** 80,000** 4 years Vauxhall Assistance** Peugeot Partner 3 years 100,000 1 year Peugeot Assistance ** Special promotions Warranty & Assistance 36 Top Reasons Mercedes-Benz Vans 37

20 Medium Van Sector Warranty terms and mileage limits. Large Van Sector Warranty terms and mileage limits. Warranty & Assistance Warranty Period Limit (miles) Roadside Assistance MB Vito 3 years Unlimited MobiloVan UK up to 30 years Fiat Scudo 3 years 120,000 3 years AA Assistance Vauxhall Vivaro 4 years** 120,000** 4 years Vauxhall Assistance** Citroën Dispatch 4 years** 120,000** 4 years AA Assistance** VW Transporter 3 years 100,000 3 years VW Assistance Renault Trafic 4 years 100,000 4 years AA Assistance Peugeot Partner 3 years 100,000 1 year Peugeot Assistance Nissan Primastar 3 years 100,000 3 years Nissan Assistance Hyundai iload 5 years 100,000 1 year Provider Assistance Ford Transit Custom 5 years** 100,000** 5 years Ford Assistance** ** Special promotions Warranty Period Limit (miles) Roadside Assistance MB Sprinter 3 years Unlimited MobiloVan UK up to 30 years VW Crafter 3 years Unlimited 3 years AA Assistance Iveco Daily 3 years Unlimited 3 years Iveco Assistance Vauxhall Movano 4 years** 120,000** 4 years AA Assistance** Fiat Ducato 3 years 120,000 3 years AA Assistance Citroën Relay 4 years** 120,000** 4 years AA Assistance** Renault Master 4 years 100,000 4 years Renault Assistance Peugeot Boxer 3 years 100,000 1 year Peugeot Assistance Nissan NV400 3 years 100,000 3 years Nissan Assistance Ford Transit 5 years** 100,000** 5 years Ford Assistance** ** Special promotions 38 Top Reasons Mercedes-Benz Vans 39

21 Roadside Assistance Service24h Warranty & Assistance Roadside Assistance available 24 hours a day, 365 days a year throughout UK and Europe Dedicated 24 hour free telephone number The fleet of fully equipped service vans are manned by highly trained Mercedes-Benz technicians 100% dedicated to commercial vehicles Average Service24h attendance time is under one hour Only manufacturer trained technicians are used 83% of all incidents are repaired at the roadside; time consuming towing-in is avoided* All UK vans come with 3 years roadside assistance cover as standard This covers technical breakdowns/starting problems which are covered under the vehicle warranty and specific minor mishaps which are: Flat battery due to lights left on Wrong fuel added or out of fuel Lost or locked in keys Punctures Accident/vandalism/attempted theft From 1st October 2012, vans have the added benefit of retaining the roadside cover from service to service for up to 30 years**. This means that if the vehicle breaks down after the 3 year standard cover has elapsed, provided that a service is not overdue and the last service was performed by one of our Dealers, the vehicle will still be covered for roadside assistance for up to 30 years. *Correct at time of print **Minor mishap within first 3 years only 40 Top Reasons Mercedes-Benz Vans 41

22 MobiloVan UK Warranty & Assistance Free for thirty years with every brand new Citan, Vito and Sprinter and supplied by an authorised Mercedes-Benz Dealer Designed to keep your vehicle mobile in the event of a roadside breakdown or a workshop visit for a warranty repair that takes more than two hours The same mobility options are available for a workshop visit to an authorised Mercedes-Benz Dealer for a warranty repair taking over two hours The MobiloVan UK service is valid in most European countries 24 hour support MoblioVan UK is available for any of the these scenarios: Wrong fuel/out of fuel Lost/locked keys Two or more flat tyres Road traffic accident Vandalism and attempted theft From 1st October 2012, vans have the added benefit of retaining MobiloVan UK cover from service to service for up to 30 years. This means that if the vehicle has a roadside breakdown or requires a workshop visit for a warranty repair that will take more than two hours after the 3 year standard cover has elapsed, provided that a service is not overdue and the last service was performed by one of our Dealers, the vehicle will still be covered for up to 30 years. If a warranty repair takes longer than 2 hours, the Dealer can offer the most appropriate of the following options: Use of a taxi or public transport to a maximum of 55 inc VAT Vehicle collection and delivery within a 30 mile radius from the local authorised Mercedes-Benz Dealer Provision of alternative transport within 30 miles of the Dealer Replacement vehicle for up to 3 days* MobiloVan UK features are summarised below: Technical breakdowns or starting problems Minor mishap /driver error Roadside assistance for roadside repairs Yes Yes Yes Minor roadside repairs up to 130 Yes Yes Yes Recovery to the nearest Mercedes-Benz if roadside repairs not possible Taxi, local public transport or a lift up to 55 ( 65) inc VAT Vehicle return within 30 mile radius of the repairing Mercedes service partner Yes Yes Yes Yes Yes Yes Yes Yes Yes Replacement vehicle for up to 3 working days Yes Yes Yes Air/rail travel up to 340 inc VAT p.p. (driver and passengers) * Yes Yes No Overnight accommodation including breakfast for a maximum of 3 working days (driver and passengers) Yes Yes No Workshop visits for warranty repairs over 2 hours *Vehicle model subject to availiability * Alternative to replacement vehicle. 42 Top Reasons Mercedes-Benz Vans 43

23 Insurance 44 Top Reasons Mercedes-Benz Vans 45

24 First Cover from Mercedes-Benz Insurance Insurance First Cover offers 7 days of complimentary Van Insurance when customers buy a new or used Mercedes-Benz from a Mercedes-Benz Dealer Cover can be arranged immediately, allowing customers to drive away from the showroom the same day Covers personal and business use, and limited companies when issued in the name of the director and company (to produce the cover note to DVLA requirements) Available to customers who are resident in the UK, subject to the acceptance of the eligibility criteria Van Insurance and Gap Insurance is also available. Please see published literature for further details To take advantage of First Cover, call Mercedes-Benz Insurance on or visit to obtain a no-obligation annual quote or to buy online. After 7 days of complimentary cover, customers can then choose to activate our annual Van Insurance. We may decline to quote in some circumstances. Mercedes-Benz First Cover is not available for fleets or to customers who are insuring their Mercedes-Benz through a fleet or motor trader s policy. Insurance 46 Top Reasons Mercedes-Benz Vans 47

25 48 Top Reasons Mercedes-Benz Vans 49 Reputation

26 Reputation Reputation Mercedes-Benz vans have earned an enviable reputation for reliability, which is why our range of vehicles are the choice for a wide array of retail and fleet customers, along with the emergency sectors. Blue Chip companies specifying Mercedes-Benz include familiar names such as DHL, Ocado, Securitas and J Sainsbury Plc, whilst the almost 80% market share Mercedes-Benz has in the front line ambulance sector is further testament to the reliability of our vehicles, where this attribute is fundamental and potentially life saving. Awards Since their respective launches into the market, the Vito and Sprinter have both consistently earned the recognition and praise of the industry through the awards they have won. Voted for by the commercial vehicle press, trade press titles and most importantly by our customers, our vans have won awards year-on-year for the best in class, as well as for features such as fuel efficiency and safety awards 32 fleet awards Testimonials Our vehicles are not only subject to intense internal scrutiny, but also that of the industry. So don t just take our word for it, take theirs too. The Vito has everything going for it, including superb road-going capabilities, a comfortable interior, unrivalled residuals and a desirability that only vans which wear the three-pointed star can boast. Motor Transport, April 2004 A record 7 consecutive Motor Transport Fleet Van of the Year awards since best in class awards (all categories) 18 trade press awards 9 safety awards 6 economy/environmental awards The Sprinter is a quality van with class-leading running costs and very good warranty, it remains a very versatile product with excellent safety features. Fleet Van of the Year Motor Transport Awards Reputation 50 Top Reasons Mercedes-Benz Vans 51

27 Sources are as follows: Retained values - CAP monitor Insurance - Mercedes-Benz Van Insurance is underwritten by Aviva Insurance Limited Fuel consumption Official published combined mpgs Fuel price monthly check of average pump prices on the internet Mercedes-Benz UK Ltd, Tongwell, Milton Keynes MK15 8BA. CVLEASE

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