A R o a d t o y o u r C l o u d. Professional Service. C R M a n d C l o u d C o n s u l t i n g

Transcription

1 RM-C A R o a d t o y o u r C l o u d Professional Service C R M a n d C l o u d C o n s u l t i n g

2 CRM-C Highlights! A Unique Cloud CRM Consulting service firm! Specializing in cloud CRM and Office Collaboration Suite applications! Salesforce.com track record Top Asean partner awarded Gold Consulting Partner and Top Global Rank from Customer satisfaction - ü Gold Level pass of # Salesforce.com Certified Consultant & Developer Professionals ü Gold Level pass of # Completed Projects ü Gold Level pass of # Success Stories for Salesforce.com Global Website (only case form Thailand that approved to publish in salesforce.com website) 2

3 CRM-C Highlights! Customer Sa,sfac,on + Customer Adop,on are our key! Proven track record #1 Customer Sa,sfac,on in Southern Asia! Local Cloud Compu,ng Domain Expert in local press 3

4 Social Enterprise CRM Charity Foundation: CRM- C as company donates 1% of revenue & employee?me to CRM Charity Founda?on 100% charity organiza?on registered under MOI by joining force with other freewill volunteers, Chulalongkorn Student, and Cloud Vendors Mission: support all Non- profit organiza?on to have more produc?vity to create beper world on environmental, social and educa?on aspect by using latest Cloud Compu?ng, Internet and mobile Technology. Past CSR Project : - Donor System Implementa?on for Plant the tree founda?on - Thai SMB Cloud Food Crisis - Chula CBS Cloud Advisory - Volunteer and Program Management for Goodwill Founda?on 4

5 C u s t o m e r R e f e r e n c e! Continuing to deliver scalable cloud solutions to customers globally 5

6 S e r v i c e s & C a p a b i l i t y Business Consul,ng IT System Integra,on Cloud& Mobile Technology Close Loop Marke,ng Automa?on Sales Force Automa?on Support Automa?on & Customer Service Customer Membership and Loyalty Management CRM process reengineering Social/Search/Web Requirement Analysis System Design Footprint Implementa?on and Coding Applica?on Integra?on Data Migra?on Training & elearning Change Management Support/Outsourcing SaaS: Salesforce.com CRM, Google Apps, Mobile Apps - Apple ios and Google Android PaaS: Force.com, Google Apps Engine, Fusion Table IaaS: Amazon AWS, True IDC Recognized Quality = Cost Competitive = Global team Resources 6

7 T o t a l e n d t o e n d C l o u d S o l u t i o n! CRM Cloud Customer Profile Cloud Marke?ng Cloud Sales Cloud Service Cloud Partner Web Portal Cloud Customer Web Portal Cloud Web Portal Cloud isms Cloud Callcenter2Cloud Membership Cloud Social Cloud*! Custom Cloud Employee Collabora?on Cloud Execu?ve Dashboard KPI Project management Procurement, Sales Order, HR Expense Claim, E- Survey! ioffice Cloud Online , Calendar, Intranet, Document Management, Video and Voice Communica?on Collaborated Office Applica?on Docs, Spreadsheet, Presenta?on, Site! Map/ GIS Cloud Geographic Informa?on System Loca?on- Base Service Direc?on & Rou?ng System 3D View*! Mobile Applica,on IOS, Android Enterprise Applica?on Mobile Sales Automa?on Mobile E- Catalog/ Detailer Mobile Consumer applica?on 7

8 Our Cloud Vendor of Choice Oracle CRM on demand Microsod Dynamic Online Netsuite ERP Zoho Sugar Strategic Partners Alliance 8

9 CRM & Cloud Consul?ng CRM-C PROFESSIONAL SERVICES AND METHODOLOGY

10 CRM Business Consul?ng Service Value Drivers Business Objectives Cost Savings Cost Avoidance Avoid non-strategic project costs Avoid duplicate activities Value Drivers Business Objectives Avoid low-potential campaign Business Expansion Grow Existing Customers Increase Sales to Existing Customers Cost Reduction Improve Process Enhance Collaboration Customer Retention Increase Retention of Existing Customers Mobility Customer Acquisition Increase ZBA penetration Reduce Training & staffing Costs 10

11 High CRM Salesforce.com Consul?ng Service Pla^orm Business Impact Low Account & Contact Management Ac?vity Management 1 Opportuni,es & Pipeline Management Reports, Dashboards 2 Marke,ng Lead & Marke?ng Promo?ons Document & Collateral Management 3 Service Service & Support Ideas & Content Case Management Sales content & collateral Knowledge- base Sales feedback 4 5 Quo?ng Customer & Pricing Channel Contract Partner Portal Management Customer Portal & Self- Account Intelligence 6 Integra,on Proposal Genera?on 7 Custom Processes & Objects APEX & Visualforce 8 9 Part of DNA! Limited FUNCTIONALITY Extensive 11

12 CRM-C Consulting Methodology Value Analytics!! Industry Prints! CRM Project Portal!! CRM SFDC Process map! Value Analy,cs, Benchmarking Comparisons, Using these tools, we can help you determine how your company stacks up against industry averages across important KPIs. We can also show you how CRM can improve your business capability over the course of?me and help you quan?fy what a single Salesforce.com plakorm could mean to your company in terms of increasing shareholder value. The results of these analyses can be typically used to support your business case. 12

13 CRM-C Consulting Methodology Value Analytics!! Industry Prints! CRM Project Portal!! CRM SFDC Process map! Industry Prints Our Industry Prints provide detailed process maps and best prac?ces for individual industries, allowing you to document and redesign key CRM processes without having to start from scratch. We have also mapped the out- of- the- box capabili?es of CRM to these process models so you can readily see the paths that are available to generate value without expensive customiza?on. 13

14 CRM-C Consulting Methodology Value Analytics!! Industry Prints! CRM Project Portal!! CRM SFDC Process map! CRM Project Portal This web- based repository houses all of the items necessary for effec?ve project management, including the objects to be developed, CRM transac?ons, the data model, issue lists, change requests, etc. A convenient dashboard enables the project manager and team members to easily monitor project status and access important informa?on. 14

15 CRM-C Consulting Methodology Value Analytics!! Industry Prints! CRM Project Portal!! CRM SFDC Process map! CRM Process Map for Salesforce.com This tool illustrates what you can do in rela?on to CRM and how those ac?vi?es can enhance customer value. It also links specific CRM func?onality to those ac?vi?es that maper most so you can clearly see how the technology can drive improvements in revenue growth, opera?ng margin, asset efficiency and expecta?ons 15

16 Why need SFDC CRM Consultant? Why do I need a consultant to implement and setup on demand sodware like Salesforce.com? Isn t it just a web applica?on? ü Your team is busy with their day- to- day ac,vi,es suppor?ng your business opera?ons and making sure your business is successful. ü A consultant (or team of consultants) can come in and unburden your team from implemen?ng your new applica?ons. This ensures it will be ready when you are ready to go- live. ü Your services engagement will help you to, for example: understand your current processes, map your processes to the new tool, customize the new tool to match your process, setup your user permissions, connect other applica?ons, and train your team to use Salesforce.com. ü A cer,fied Salesforce.com consul?ng partner should come bearing a quiver of Salesforce.com best prac?ces from hundreds of deployments and will help you avoid common mistakes and pikalls organiza?ons can make without the requisite experience. 16

17 DISCOVERY PHASE CRM-C Professional Service In your corporate offices with your execu?ve team Customer Success Manager possessing deep hospitality and CRM background Time and Place Understanding of your current situa?on Barriers to success Resources Clarity on your growth goals and the expected outcome of the CRM project Timeline and results What goes in? Project mission Opportunity assessment map/ growth plan Outline of required ini?a?ves for successful implementa?on Rough?meline What is the result? 17

18 CRM-C Professional Service CONFIGURATION PHASE Customer Engagement Manager will conduct the weekly status calls and any face to face mee?ngs with the execu?ve team. We provide 24x7 access to our secure portal which details where every aspect of the project plan stands. TRAINING PHASE Project Manager is the key hands on person for the implementa?on, with technical oversight by Technical Talent. We provide the project management talent to ensure that everything on the plan is accomplished. 18

19 CRM-C Professional Service Personalized Support Solu,ons Assigned Customer Success Manager Unlimited case limit Response?me SLA 2 business days (Basic Support) 2 hours (Premier Support) 24/7 online Support Portal Live phone support Best prac?ce consulta?ons Administrator services available 1 9