Transparent. &Responsive Governanceforall

Transcription

1 Trnsprnt &sponsiv Govrnncforll

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3 Chnd Dvi wlks into th Mitr kiosk in hr villg, Mhr Kln to gt hr bon d rsidnt crti ct. Kishn t th Mitr countr givs hr printd form nd numrts to hr th documnts to b submittd. h rturns in th vning with th lld form nd ll rquisit documnts. Kishn logs into th Mitr portl nd lls in dtils in n onlin form, tks his stipultd procssing f nd givs hr rcipt for th pymnt. Ltr in th dy, h scns nd uplods hr form nd documnts. Chnd Dvi gts systm gnrtd sms lrt on hr mobil. At th sm tim, th dling uthority too gts n lrt for th ppliction. Th dling ssistnt chcks th form & submittd documnts nd forwrds it with his commnts to th Thsildr for pprovl & issunc of th crti ct. Both, Chnd Dvi nd th Thsildr gt nothr sttus lrt. Th lttr logs in, chcks th ppliction onc gin nd pprovs it. Chnd Dvi gts nothr lrt nd gos to th Mitr kiosk. h gts hr crti ct printd & wlks out.

4 It s 7:30 in th vning, ngt wnts to dposit th f for hr B.A. First Yr progrm. h opns th Mitr wb portl. This is hr rst tim. Looking for ssistnc, ngt nds th Citizn Cll Cntr numbr on th wbsit. ngt clls this toll-fr numbr. Th of cr hlps hr with crting hr ccount on th Mitr portl. H guids hr to choos th Univrsity f pymnt srvic nd ll th form. h complts th trnsction by mking th pymnt through hr fthr s dbit crd. A tokn numbr nd chlln r gnrtd in uthntiction to th trnsction md. xt dy, sh gos to th Univrsity with th print of chlln, submits it nd gts hrslf rgistrd for th cdmic yr.

5 Ashok chcks his consumr ky numbr in th lctricity bill & opns th Mitr pp on his phon. From th rvics mnu, h chooss to py Elctricity Bill nd punchs in his consumr ky (KO). His consumr dtils show up on th scrn. H chooss to py by crdit crd, lls in his crd vri ction dtils & th mount to b pid, nd nlly, mks th pymnt. Th bill is pid & h gts his -pymnt rcipt.

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7 Govrnmntofjsthn s Mitr Committd to quick nd convnint dlivry of citizn srvics, Govrnmnt of jsthn st up th Mitr pltform of -govrnnc wy bck in th yr Currntly, ovr 100 G2C nd B2C srvics r bing providd through this pltform cross ll rurl & urbn rs in 33 districts of th tt. And nw srvics r bing ddd to its fold rgulrly. Th Mitr srvic dlivry points cntrs & kiosks r run on Public-Privt Prtnrship modl. Th nm Mitr nds its origin in th nskrit word, Mitrh (f«k%) mning Frind. Objctivs Outcoms Provid wid rng of srvics of ducd footfll in govrnmnt vrious govrnmnt & privt of cs, with srvic dlivry orgnistions in citizn-frindly closr to hom mnnr undr on roof, so tht citizns cn ovrcom th inconvninc fcd in moving round vrious of cs Empowr womn by providing thm businss opportunitis Gnrt mploymnt opportunitis for popl till th grssroot lvl rvic dlivry on FIFO ( rst-in- rst-out) bsis Esy rcord kping/ onlin documnt mngmnt systm Tim-bound dlivry of srvics ducd tim for viling srvics, hnc mor tim for othr ctivitis l-tim, trnsprnt onlin systms for bttr visibility to ll Anytim-Anywhr-rvic (diffrnt pltforms vilbl lik wb, mobil, kiosk) tht rducs cost of trvl nd svs tim

8 Mitr rvicdlivry Architctur Mitr, Govrnmnt of jsthn s -govrnnc pltform, provids ovr 100 G2C nd B2C srvics to its citizns cross ll 33 districts of th stt. Mitr s srvic dlivry rchitctur conncts th srvic providrs with th citizns/rsidnts. Th srvic providrs cn b cntrl & stt govrnmnt dprtmnts, PU s, cdmic institutions or privt srvic providrs. Thy lso includ bnks nd ggrgtors for onlin fund trnsfr btwn stkholdrs for rl-tim commission pyout. Intrfc to ths srvic providrs is providd Billpymnt Fdposition Appliction srvicsfor rcruitmnts &dmissionsin Eduction Instituts Grivnc drssl Insurnc PrmiumPymnt TicktBooking chrg,tc. Govrnmnt ofindi Govrnmnt ofjsthn rvic Providrs through th Mitr nd Bhmshh pltforms. Mitr provids intrfc for srvics lik crti cts, dmnd/bill pymnts, ppliction srvics nd grivnc rdrssl. Th Bhmshh intrfc, provids connct to th dirct bn t trnsfr nd bnking srvics. For s of us, th Mitr srvic hs multipl point points of srvic & communiction cntrs & kiosks, Bnks wb, mobil nd M. Bhmshh intrfc nbls bnking fcility t kiosks nd bnking outlts. Aggrgtors

9 inglwindow Wb Mobil Mitr Mssging Engin sidnts Loclrvic Providrs Kioskincluding Businss Corrspondnts (BCs) CorportBusinss Corrspondnts ATM Bhmshh tbnking MobilBnking

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11 rvics bingoffrd G2Crvics Agricultur Dprtmnt: Appliction form lling for subsidy/licns, tc. such s subsidy on diggi/frm ponds/piplins/frm implmnts, ppliction for commrcil grnt of licns to dll stock nd us of rstrictd inscticids for pst control oprtions, tc. Commrcil Txs Dprtmnt: Onlin submission & dposition of fs for TI srvics; form lling for VAT rgistrtion / VAT mndmnt. DICOM: Utility bill submission, ppliction form for nw lctricity connction. Elction Dprtmnt: Appliction for ddition/modi ction/ trnsposition of nm in th lctorl roll. gistrtion of complint, srch srvics nd printing of lctorl roll. Finnc Dprtmnt: rvics of rgistrtion nd ntry of chlln in -GA Forst Dprtmnt: Onlin booking of tourist plcs nd gypsy for nthmbor, risk & Koldo tionl Prks. Hom Dprtmnt: Appliction submission for bon d Industris Dprtmnt: Onlin ling of EM1 nd EM2 forms Jipur Dvlopmnt Authority: Onlin submission of ppliction form & dposition of fs for vrious schms. Lbour Dprtmnt: Appliction form submission & f dposition for vrious schms. Mdicl & Hlth cincs Dirctort: Food Businss Oprtor (FBO) rgistrtion & licnsing srvics.

12 MEGA rvics: w rgistrtion of houshold Issunc of job crd, tc. Municipl Corportion: Pymnt of vrious dus/f Pnchyti j: Appliction submission & issunc of digitlly signd Ls of sidntil Lnd. Pnsion Dprtmnt: Mdicl bill rimbursmnt for pnsionrs through Trsury, mdicl bill rimbursmnt limit xtnsion. PHED: Utility bill submission, ppliction form for nw wtr connction. Polic Dprtmnt: ubmission of Onlin Appliction for tnnt/srvnt/chrctr crti ct vri ction (CCV). Issunc of digitlly signd chrctr crti ct. Issunc of polic clrnc crti ct. Collction of Dus nd jsthn Housing Bord: monthly instllmnt jsthn tt Pollution Control Bord: gistrtion, Form lling nd collction of pymnts. vnu Dprtmnt: Appliction submission for bon d, cst crti ct, minority crti ct, solvncy crti ct, ppliction form lling & fs dposition for muttion, sim gyn, consnt for lnd division. F dposition for jm bndi. TC: Onlin booking of -Tickting for pssngr/luxury buss, tc. TI rvics: Onlin submission & dposition of fs for TI srvics. M Hospitl, Jipur: OPD rgistrtions, rnwl of OPD rgistrtion nd providing printout of invstigtion rports to th ptints Trnsport Dprtmnt: Dposition of fs for lrnr s driving licns, nw driving licns, rnwl of DL, duplict licns, dditionl of nw

13 ctgory, intrntionl driving prmit nd vhicl rgistrtion. Appliction form lling for vrious schms of Employmnt (Unmploymnt Allowncs tc.), url Dvlopmnt (irml Bhrt Abhyn, tc.), ocil Justic nd Empowrmnt dprtmnt (kill dvlopmnt trining, Fr cooty distribution to tribl girls, tc.) through DG. Exmintion/dmission/f lition f collction for Univrsity of jsthn, jsthn Univrsity of Hlth rvics, Mhrishi Dynnd rswti Univrsity, Bord of condry Eduction jsthn (BE), tc. F collction for vrious xms such s PET, PMT, MCAAT, CMAT, PTET, PIMMAT, ULET, tc. Onlin lling of ppliction nd f for nswr booklt copis to b shown to cndidts (BE) nd scrutiny (r-totling) F collction for vrious rcruitmnt xms of PC, ll Govrnmnt nd PU rcruitmnts Onlin PA crd pplictions Vrious Adhr srvics such s updtion, corrction, sttus rqust, sding of UID/EID/bnk ccount dtils in Adhr ppliction Mitr MobilApp B2Crvics Mitr mobil bsd pymnt ppliction fcilitts -pymnt using ny nt bnking/ crdit crd/ dbit crd of vrious utility bills lik lctricity bill, wtr bill, bsnl mobil bill nd lndlin bill for th rsidnts of th tt. Bill pymnt of Airtl, Id, Vodfon, MT. Insurnc srvics of ICICI Prudntil Lif Insurnc. LIC prmium pymnt Prpid mobil rchrgs (BL, Vodfon, Airtl, Id, linc, TATA, tc.) DTH chrgs (Tt ky, Big TV, Dish TV, Aksh IPTV, tc.) CC-PV B2C Portl, Oxign B2C Portl. Th pp lso llows rsidnt to vlidt th sttus of n ppliction/srvic rcipt issud ginst ny srvic by ny Mitr kiosk cross th tt. Mitr Mobil App is vilbl for Android nd Windows pltforms nd cn b downlodd from Mitr portl & Googl plystor (

14 Appliction LifCycl A) Ky Fturs Common ppliction form for ll srvics Onlin/Offlin ApplictionForm FIFO bsd ppliction procssing M/oti ction t vry stg B) Tchnicl Bckbon 1. Forms: AEM (Adob Exprinc Mngr) Form rvr 6.0 Wbsrvr: IBM Pur App 2. Entrpris rvic Bus (E.B.M): IBM Intgrtion Bus 3. DB: Orcl Exdt 12-C DM: IBM Filnt Microsoft ingl ign-on C) Pymnt Gtwy ) Bnks: BBJ/ICICI/Axis/HDFC/BOB/PB b) Aggrgtors: sidnt Intrfc-I Attchmnts ApplicblF APPLICATIOUBMIIO Tokn Acknowldgmntcipt Billdsk PyUIndi BI Py (in piplin) Kotk Mhindr (in piplin) D) rvic Gtwy: To nsur propr linkg of srvic prmtrs btwn Mitr & concrnd dprtmnts/of cs sidnt Intrfc-II Tokn Dlivrbl Mitr-Kiosk/Portl/Mobil ApplicntIntrfc

15 rvic Gtwy Pymnt Gtwy Documnt Vrifiction Physicl Vrifiction Dt/ApplictionVrifiction P O C E I G Dlivrbl Gnrtor Dpt. Officil Intrfc M/otifiction Gtwy cipt/ Disptch Mngr Bnks E..B./Gtwy Acknowldgmnt EntrprisrvicBus/Gtwyfor smlssintgrtion/introprbility/ xchngofdtcrossvrious dprtmnts/offics ApplictionProcssingt DprtmntlIntrfc

16 Mitr:GrowingFootprint Covrg (no.ofkiosks) G2C Trnsctions (inlkhs) vnu (incrors) url Urbn Totl

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19 Govrnmntofjsthn s OthrIT-nbld PublicIntrfcs

20 OthrIT-nbld PublicIntrfcs jsthnmprkitcntrs AUnifidrvic DlivryPltform jsthn mprk IT Cntrs st up cross jsthn nsur f cint dlivry of srvics to popl in n intgrtd nd sily ccssibl mnnr. Covrg up to Block lvl hs bn chivd nd stting up of cntrs up to Pnchyt lvl is in progrss with jsthn mprk IT Cntrs t ch District Collctort nd in ll Pnchyt mitis provids n sy pproch to snior Govrnmnt of cs/of crs for th common mn. Ths Cntrs shll nbl th citizns to rch th dprtmnts of th tt Govrnmnt for viling srvics nd lso for rising thir quris nd concrns, with th hlp of ICT intrvntions. Housd withing Atl v Kndrs, jsthn mprk IT Cntrs provid cntrlizd pltform for following ctivitis: rvic dlivry to citizns DBT through Bhmshh chm (bnking corrspondnt srvics) Prmnnt Adhr nrollmnt Work ow nbld grivnc rdrssl systm (jsthn mprk Portl) Vido Confrncing fcility for Jn unvis (Public Hring)up to block lvl i.. 33 districts & 248 Pnchyt mitis, rviw/ monitoring of Govrnmnt progrms/ schms, tc.

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22 OthrIT-nbld PublicIntrfcs Bhmshhchm Bhmshh chm is n nd-to-nd srvic dlivry pltform to trnsfr csh nd non-csh bn ts to th trgtd bn ciris in trnsprnt mnnr. Th chm ims t including bn ciris undr vrious govrnmnt progrmms lik rtion crds, pnsion, EG nd scholrships for highr nd tchnicl duction nd diffrntly-bld. Th chm is fmily bsd progrmm of nncil inclusion, whr ch fmily is bing issud Bhmshh Crd. Th Crd is linkd to bnk ccount tht is in th nm of ldy of th hous s th hd of th fmily. Th crd lvrgs bio-mtric idnti ction nd cor bnking. Multipl bn ts r ccssd through th Bhmshh Crd nd r dirctly trnsfrrd to bnk ccounts of th bn ciris. Undr th chm, th fmily is bing mppd corrctly nd singl uniqu dt-st for th rsidnts of th tt is bing md. Thus, dupliction will b chckd. All dmogrphics nd socil prmtrs hv bn includd to work out ntitlmnt by vrious tt dprtmnts. Th chm implmnttion will b in phsd mnnr nd vntully covr bn ciris t ll lvls cross th tt.

23 Bnfitsofthchm Ensuring mpowrmnt nd indpndnc of womn Finncil inclusion for ll sctions of th socity End-to-nd srvic dlivry pltform for csh nd non-csh bn ts with complt trnsprncy nd rl-tim dlivry Closr-to-hom bnking srvics for citizns A uni d pltform for lrg numbr of schms Includs both fmily nd individul bn ciry schms Pointsofrvic Bhmshh crd holdrs will b bl to gt srvics t mny diffrnt srvic-points. Bsids bnk brnchs & ATMs, srvics will b vilbl t vrious Mitr kiosks cross th tt. Mitr is multi-srvic, singl-window ntwork for providing govrnmnt informtion nd srvics to th citizns. Additionlly, intgrtd srvic dlivry would b nsurd t jsthn mprk IT Cntrs bing st up t ll district, block nd pnchyt lvls nd vntully in ll municipl rs cross jsthn. Thr will b pproximtly 10,000 points of srvic t ll pnchyts in rurl rs nd wrds in urbn rs for csh nd non-csh srvic dlivry. Componntsofth chm tt sidnt Dt Hub Fmily Idnti ction sidnt Idntity Crd Elctronic Bn t Trnsfr Finncil Inclusion Womn Empowrmnt

24 OthrIT-nbld PublicIntrfcs jsthnttportl Th tt Portl cts s th lctronic fc of th Govrnmnt of jsthn. It is singl sourc of informtion for ll Govrnmnt mttrs nd provids singl window intrfc for ll informtionl/ trnsctionl Govrnmnt srvics for citizns, businsss nd ovrss popl. Th tt Portl is n intgrtd informtion srvic dlivry infrstructur tht shll xpnd, intgrt nd nhnc th functionl nds of th Govrnmnt. ImprtivsofttPortl Consolidtion of ll informtion currntly vilbl t xisting tt dprtmnt wbsits nd portls onlin through tt MMPs & othr tt Govrnmnt inititivs. Consolidtion nd prioritiztion of th srvics providd by th tt Digitiztion of forms rltd to vrious Govrnmnt srvics. tndrdiztion of th contnt frmwork Accssibility of srvics to ll sctions of th socity Affordbility of tt srvics by its citizns nd businss community Uniform, rlibl & scur informtion ccssd through vrious dlivry chnnls tndrdiztion of Citizn intrfc Collbortd nd shrd informtion btwn Intgrtion of th tt Portl with th tionl Portl. dprtmnts to provid improvd srvics Intgrtion of tt Govrnmnt rvics brought

25 rt r y k r. h. g r k r it h jsthn s -Govrnnc Frmwork Third Prty Applictions Dtbss nd Gtwys 1. jsthn tt Dt Cntr & twork Oprting Cntr 100 mbps Ddictd Connctivity Hosting mor thn 200 Wbsits, Portls nd Applictions 2. j Mgh Th jsthn Cloud End-to-nd Cloud nblmnt on, P bsis for jsthn 3. j t Th jsthn twork Portl tt jsthn On ign mlss connctivity till Grm Pnchyt Lvl through LA/WA/Brodbnd/Ovr-th-ir/tllit 4. j Dhr Th jsthn GI-D ingl ingl l t n m p D ign A smlss Gogrphic Informtion ystm for jsthn, shrd by ll Govrnmnt Dprtmnts nd Orgniztions 5. j w Dwr Th jsthn rvic Dlivry Gtwy Providing door of connctivity, uni ction nd intgrtion to ll tt, tionl nd Privt Applictions/Gtwys Th tru Middlwr On s Appliction t j n m r Portl d ir h T w Th - h D j Procu P r Dw jsthn y it r cu rk o w t it r cu rk o o w tt jsthn - t rty GI y j w M jsthn tt Portl Applictions IF sth Dcision k r o w t y ur c it j h -T t j w t n LA th 1 s j r cu th s g h t y -T it n 2 rk m. j h -T t o Dtbs curity M j G n w t rvic Dliv ry c liv Of D ingl ign On c vi M upport ystm t t twork curity s w y or WA Dtbs curity sthn j k ort p p j Dtbs curity Cloud j tt Dt Cntr TCO A rk ty o u w i r cu t t 3 jsthn GI Dcision ry -T j twork Oprting Cntr 5 Dtbs curity. B r tw h rk o H G o w t r k j rodbnd j Dtbs curity M n h -T h th n c j w Dwr - jsth t s th ingl ign On ur i n w ty t rk o w nc h y t w o cu y t w o rk cur it y j t -T h j s OTA Tru Govrnnc for vryon sthn Cloud j j D h r rk r jsthn tt Portl - Th B j m p h m s jsthn tt Portl h Mitr Fully utomtd olutions for Public Intrfc (Bhmshh/Mitr/jmprk) ingl ign On Govrnmnt of cils (HM/Of c/ifm/procurmnt) Communiction (nchr) 7. jsthn ingl ign On nd tt Portl On Prson, On Idntity with ll mppd dt sts nd documnts for vry stt rsidnt o nd of documnts nd f dvits for rvic Dlivry

26 Awrds&cognitions jsthn s -Mitr nd its componnts hv bn rcognisd t numrous forums from tim to tim. CI-ihilnt Govrnnc Awrds, : Awrd of Excllnc Indi 2013 (G2C Ctgory): Effctiv Govrnnc, Bttr Citizn rvics Indi 2012: Public Choic Awrd for Digitlly ignd Crti ct srvics koch Digitl Inclusion Awrds: Top 100 ICT Projcts for Digitlly ignd Crti ct srvics GoI Wb Dirctory wrdd -Mitr portl s th "Wbsit of th wk" for scond wk of My, 2011 tionl Awrd for -Govrnnc for "Outstnding Prformnc in Citizn-Cntric rvic Dlivry" by Dprtmnt of Administrtiv forms & PG nd DolT, 10th tionl Confrnc on -Govrnnc, Fbrury 2007, Bhopl Tstimonils Mitr Kiosk Ownr Tody I m succssful ntrprnur by owning nd mnging Mitr kiosk. Ms. itkumri Ydv Grm Pnchyt: mod Pnchyt miti: Govindgrh District: Jipur Locl rvic Providr trmlind procsss, rducd tim & s in viling th srvics Mitr hs bcom th brnd-nm for - Govrnnc in jsthn. Mr. Loksh Khndlwl, Aksh Opti br Ltd. (LP) Mitr Kiosk Ownr Mitr hs hlpd m rn bttr living for m nd my fmily nd md m slf-rlint & indpndnt. sidnt Mitr kiosk hs truly bcom th fc of Govrnmnt of cs in my villg. Mr. Blvnt Ingh Chuhn, Grm Pnchyt: Lotiyn, Pnchyt miti: Jwj, District: Ajmr Mr. jndr ingh, Dudu

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28 Govrnmnt of jsthn Dprtmnt of Informtion Tchnology & Communiction B- Block, 1st Floor, Yojn Bhwn Tilk Mrg, C chm, Jipur mitr.gov.in