We re upgrading your banking experience August 21 st 23 rd

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1 We re upgrading your banking experience August 21 st 23 rd What you can expect before, during and after the upgrade. Banking in your best interest. myinvestorsbank.com/upgrade

2 We re Upgrading Your Banking Experience We will be upgrading our technology in August to bring you more features, better tools, and an enhanced customer experience. It is all part of our mission at Investors Bank to deliver the most up-to-date services and the right products to meet your everyday banking needs and help you achieve your long-term financial goals. You will find all the details about the upgrade in this package, as well as on our website. And of course, we are available to answer your questions at any Investors Bank branch or through our Client Care Center at iBank4U ( ); Mon. Fri. 7:30AM 8:00PM, Sat. Sun. 8:00AM 2:30PM. You may also contact our Cash Management Support Line at iB.CMS.4U ( ). ABOUT THE UPGRADE Upgrade Highlights FOR DETAILS ABOUT SEE PAGE Online Banking 4 Telephone Banking 5 Checking, Savings & Money Market Accounts 5 Certificates of Deposit 6 Commercial Loans 6 New Statements 6 Posting Order 7 Overdraft Protection 7 When will it happen? The technology upgrade will begin on Friday evening, August 21 st. It is scheduled to be completed Monday, August 24 th. How will it impact you? Branches will be closed for the weekend and Online Banking and Bill Payment, Mobile and Telephone Banking will be unavailable as well. Please review the following pages for important information on the updates, including details on our improved Online and Mobile Banking systems. OUR IMPROVED ONLINE BANKING SYSTEM myinvestorsbank.com/upgrade 3

3 Online Banking COMMERCIAL ONLINE BANKING SYSTEM We are looking forward to unveiling our revised Online Banking system on August 24 th. The system will include additional features and tools to simplify your business banking experience. COMMERCIAL ONLINE BANKING CHANGES Take advantage of revised features that offer more convenience, control and flexibility. Please note a few highlights below: The login screen will not change and you can continue to use the same three point login and password that you use currently. Now you can make regular loan payments, additional principal and additional interest payments online. IMPORTANT INFORMATION FOR CURRENT COMMERCIAL ONLINE BANKING CUSTOMERS Account numbers currently display a 500 or 300 prefix that will be removed after the upgrade. If you have added this prefix to account numbers in your accounting software, ACH Files or provided it to your third party vendor, it will need to be removed after the upgrade in order to avoid errors in exports and uploading of information. FOR EXAMPLE: will now be If using QuickBooks Online only, disconnect your account, then reconnect your account to remove the prefix. Our ACH fraud prevention tool provides added security to your account, allowing you to block ACH debits and filter unwanted ACH transactions. Telephone Banking When logging in to telephone banking for the first time after the upgrade, you will use the following credentials to log in: TIN Access Code: PIN: Last 4 digits of the Tax ID Number After this first login, you will be prompted to create a new 4-digit PIN to use for all future transactions with Telephone Banking. Checking, Savings & Money Market Accounts Our technology upgrade will have no effect on the interest rates paid on these accounts, and it will not reduce your Annual Percentage Yield. These accounts will continue to earn interest at the prevailing rates in accordance with the current terms and conditions of your account. will be credited to the account on the regularly scheduled interest payment date. If your account interest payment date falls on a Saturday, interest will be calculated through that Saturday s date and will be credited to your account on the previous Friday. FOR EXAMPLE: If your account interest payment date is Saturday, August 29, 2015, interest will be calculated through that Saturday but will be paid to your account on Friday, August 28, SATURDAY 29 Paid Calculated (on this date) (through this date) If your account interest payment date falls on a Sunday, interest will be calculated through that Sunday s date and will be credited to your account on the previous Friday. FOR EXAMPLE: If your account interest payment date is Sunday, August 30, 2015, interest will be calculated through that Sunday but will be credited to your account on Friday, August 28, Paid (on this date) SATURDAY SUNDAY Calculated (through this date) myinvestorsbank.com/upgrade Client Care Center: iBank4U 5

4 Certificates of Deposit (including Individual Retirement Accounts) The upgrade will not affect the current term, interest rate or maturity date of your account, and it will not reduce your Annual Percentage Yield. paid to your account on the scheduled payment date will be posted with the amount of interest that has been calculated up to that date in other words, interest calculated through the previous day. If the scheduled payment date falls on a non-processing date (Saturday or Sunday), the payment will be made on Friday, and will reflect the Saturday or Sunday effective date. FOR EXAMPLE: If your scheduled payment date is Sunday, August 30, 2015, interest will be calculated through Saturday, August 29, 2015, and will be posted to your account on Friday, August 28, 2015, with the Sunday effective date. 28 Paid (on this date) SATURDAY SUNDAY Commercial Loans Account numbers will change and the new number shall arrive in a separate mailing. New Statements Calculated (through Saturday) Following the conversion, descriptions that you see on your statement may change. If your checking account and line of credit statement are currently combined, following our upgrade you will receive two separate statements. Effective August 31 st, Account Analysis charges will post on the 15 th of the following month instead of the end of the month in which the fees were accrued. Posting Order Posting is the process of recording transactions received for credit to or payment from your account. This is different from temporary holds that may be placed on your account for certain pending transactions that have not yet been submitted for actual payment. For example, as soon as we are made aware that a transaction may be made to your account, we may place a hold on your account or place a temporary credit on your account in the case of a deposit. As a result, you may see a temporary hold or credit on your account that has not yet been posted. These pending debits and credits may be actually posted to your account on that business day. In general we will process credits first. We process ACH and wire transactions as received. Next, we process checks according to the dollar amount in low to high order. Overdraft Protection If you currently have Overdraft Protection on your account using Overdraft Sweep Protection, Line of Credit, or Overdraft Privilege, this protection will continue to apply following the upgrade; however, how we process overdrafts and associated transfers to your account may change. If you have a combination of these overdraft protection services, transfers will be made in the following order: Overdraft Sweep, Line of Credit and Overdraft Privilege. If you complete a real-time transaction that exceeds your available balance, funds will be immediately transferred from your Overdraft Sweep Protection account to cover the amount of the transaction. If the transfer to cover the overdraft amount is from your Line of Credit account, interest will accrue according to the terms of your Line. For all other types of overdrafts and associated transfers, your balance will show a transfer from your linked overdraft protection account appearing as a credit in your deposit account. Depending on the source of the overdraft transaction, each transaction will trigger either a single transfer to cover all of the items or multiple transfers to cover each item individually, but only one (1) sweep fee will be applied per business day. myinvestorsbank.com/upgrade Client Care Center: iBank4U 7

5 myinvestorsbank.com 2015 Investors Bank. Investors Bank Name and the Weave logo are registered trademarks of Investors Bank. All rights reserved. INV-COMM2015

We re upgrading your banking experience August 21 st 23 rd

We re upgrading your banking experience August 21 st 23 rd We re upgrading your banking experience August 21 st 23 rd What you can expect before, during and after the upgrade. Banking in your best interest. myinvestorsbank.com/upgrade We re Upgrading Your Banking

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