Success factors and best practices in international IT project management - critical discussion on the basis the project management life cycle

Size: px
Start display at page:

Download "Success factors and best practices in international IT project management - critical discussion on the basis the project management life cycle"

Transcription

1 Themensteller Thema / Beschreibung des Themas / Betreuer AHe Success factors and best practices in international IT project management - critical discussion on the basis the project management life cycle Project management has experienced great attention within science as well as in daily management practices as projects are the most frequent organisational form to introduce change. But even though project management is not a new field of action and research there are still many questions open. Especially the influence of certain project management practices, methods and paradigms throughout different phases of a project life cycle on the "success" of the project and its outcome is yet unclear. The student should compare a selection of qualitative or quantitative studies on IT project management success factors and summarize the factors that impact on the success of IT projects. Subsequently project management methods, practices and paradigms, and, to a certain degree, organization and general project type should be analyzed whether they take these factors into account. The thesis should compare the different dimensions of success that are found within the studies and evaluate whether the way IT project management is carried out (paradigm, method, organization) has influence on the success dimensions respectively on which success dimension the influence seems stronger or weaker. One outcome could be hypothesises about the influence of applied PM methods on success that can later be confirmed / declined in empirical studies (these studies would NOT be part of the thesis). AHe From generating ideas, realizing projects to running IS - challenges on the way from project to line organization in IT development and maintenance Introducing change or innovation is often realized through projects. The focus of this thesis should be on IT projects and systems as their specific outcome, on departments that use these systems and on organisational units that are responsible for the technical side of the system (e.g. maintenance or improvement). Setting up systems is fundamentally different from running and maintaining them, since the first one is often realized through one ore more (temporary) project organizations whereas the latter is realized within one ore more (permanent) line organizations. Differences between these forms of organisation not only include staffing, management practices or task focus but also other areas which are to be clearly identified by this thesis. The student should try to find existing frameworks and recommendations how enterprises should migrate best from project to line organization when it comes to IT systems, what difficulties and common mistakes lay on the way (e.g. passing on system responsibility from project team members to employees in one ore more functional areas) and how to avoid them (e.g. training in a certain form). If no framework is provided through the scientific community the student should sketch out how such a framework should look like. Some elements of the framework could be players and stakeholders, type of projects respectively type of systems, methods of PM respectively methods of system development and applicable life cycle models.

2 BMü Towards Service-Oriented Architectures - Foundations, Methods and Case Studies Service-Oriented Architectures are currently reviving as a paradigm for planning, developing, building, and running IS-applications. Also dynamic orchestration is part of this paradigm. The evangelists of this new approach to software engineering predict that SOA will fundamentally change the software- and IT-reliant industry. This thesis is supposed to investigate the transition to service-orientation. The analysis of current approaches and methods based on cases is the basis for deriving a set of recommendations of how businesses can profit the most from this change. BMü BMü BMü Case Studies on Service Sourcing - Concepts and Controls for Governing the Sourcing of Services Virtualization is one of the key trends in the management of IT, for both applications and infrastructure. Especially concepts like grid computing and SOA are fueling this development in terms of technical realizability. This thesis investigates to what extend the service-based logic in applications and infrastructure is currently an important paradigm in sourcing relations of non-it companies (i.e. financial services, consumer goods and not e.g. application providers). Based on a set of case studies or interviews, the thesis will investigate the governance systems used to set-up, run, and measure such outsourcing relations. The aim of the thesis is to identify roles and rules needed to ensure the success of such sourcing relations. This focuses on customers and supplier. Service-oriented Business Models - How service-orientation disrupts traditional value chains In many industries, a decomposition of the traditional, often monolithic value chains can be observed. Rather than showing a high degree of vertical integration, many modern business models seem to place great emphasis on the relevance of being part of a strong network of suppliers, customers, and strategic partners both up- and downstream. The thesis comprises a brief theoretical investigation of the concept of SOA as well as of the concept of business models. Based hereon, a case has to be selected, preferably based on own empirical work (i.e. interviews and document analysis) that will be used for an in-depth investigation of how service-orientation has or will lead to a change in business model. The aim of the thesis is to develop a set of well-grounded hypothesis on how the potentials of SOA can influence the strategic orientation of a company. Business Models for IT-Departments - Successfully Spinning-Off IT-Departments In some industries spinning-off IT-departments has become rather popular. Along with trends of in- and outsourcing, the traditional organizational set-ups of cost-, profit-, and investment-center are more and more replaced by independent organizations. The thesis will investigate this trend. The advantages and disadvantages of the traditional versus the new approaches are to be discussed. Based on a sound review of existing literature, the student is supposed to devise a (set of) business model(s) for spun-off IT providers (e.g. own organization but exclusive provider of services for a group-enterprise, separate organization also delivering services to other companies, etc.). These business models should, if feasible, be investigated in a real-world business setting by means of providing appropriate cases.

3 BMü Accounting for IT - Development of a Cost Accounting Scheme for Information Systems Especially in the light of the "industrialization" of many businesses, business Information Systems are under considerable pressure to make their contribution to top and bottom line transparent. Especially the latter is a challenge to current organizations, since no systematic approach to account for cost incurred by the IT exists in most cases. The thesis will use traditional cost accounting approaches used in established industries, e.g. manufacturing, to develop a cost accounting scheme for IT. The scheme is supposed to enable the organization to determine cost and price of its services, products, and processes as well as determine cost and revenue for e.g. a server or function. The study should be based on a detailed review of existing best practices in industrial cost accounting and use this as an analogy to be transferred to a case-study covering an IT-department. The result would be a design of an accounting scheme and processes for organizational anchorage and usage. FRa Enterprise Architecture Frameworks - A Critical Evaluation and Classification of Existing EA Frameworks Beginning with the Zachman Framework (1987) various frameworks have been proposed in the last 20 years of Enterprise Architecture Management (EAM) research. Such frameworks in general describe an integrative approach for modeling the enterprise architecture while considering different aspects like strategies, governance, processes, applications, middle-, and hardware. In this paper the most common frameworks proposed in the past shall be examined, evaluated, classified, and related to each other. FAh JLu The Selection of Project Portfolio Management (PPM) Software - Development of a Process Model based on selected Case Studies Large enterprises like banks or automotive companies frequently manage IT project portfolios with three-digit million Euro budgets. Mostly, commercial project portfolio management software systems are used for this purpose. These systems support numerous processes and stakeholders and are far more complex than traditional project management tools. Consequently, their introduction can lead to significant changes in the project portfolio management methodology and this is why a carefully planned process is required for their selection, installation, configuration and deployment. In the thesis, the student shall develop a reference model for this process serving as a guideline for "real-life" projects. The reference model development can be based on interviews with subject-matter experts. Corresponding cases and interview partners can be provided by the chair of Information Systems II. Enterprise Architecture as strategy compliance tool within IT projects Enterprise Architecture Management (EAM) is an approach for supporting IT-Management in organizations. It builds the informational foundation for many IT-related management decisions and focuses on a consistent planning, operation and maintenance of the IT. To ensure adherence to the long-term strategy, IT-related projects must be aligned to the standards, principles and guidelines defined within EAM. Consequently established control mechanisms of project management must be adjusted to this management paradigm. The student shall analyze how the goals of EAM and EA artefacts such as an EA Framework or concrete models (e.g. models of IT infrastructure) can be integrated in project governance mechanisms. Existing approaches of EAM should be examined and compared in consideration of this aspect. This can result in a model of key factors and a recommendation towards certain approaches depending on these factors. The work can include practical investigation at a project partner of the IS chair to empirically affirm the findings within the scope of a single case-study.

4 JLu GVi, (BMu) GVi FRa Integration of Enterprise Architectures in IT management processes Enterprise Architecture Management (EAM) is an approach for supporting IT-Management in organizations. It builds the informational foundation for IT-related management decisions and focuses on a consistent planning, operation and maintenance of the IT. Hereby EAM goes beyond the representation and assessment of the existing IT landscape: Implementing processes that ensure the adherence to specifications and guidelines is crucial to a holistic EAM. As the discipline of EAM still shows signs of immaturity approaches address this topic with different intensity and scope. This work should investigate how far current EAM approaches provide integration into operative and strategic processes. The student should analyze to what degree the process perspective on EAM is considered in major approaches. This can result in a comparison of approaches and/or in an identification of key processes that should be implemented in combination with an Enterprise Architecture. Service-oriented Architecture (SOA) as an enabler of innovative financial products Service-oriented architecture can be understood as one form of a modular, component-based architecture for information systems (IS). Past studies have shown that the financial services industry in particularly its banking branch, are very progressive adopters of service-oriented information systems architectures. One reason for the progressive adaptation is the prospect that the development of new products like for example combining a credit card with a savings account could be faster and more easily be realized. The student is supposed to critically analyze the potential of SOA in the field of product development in the financial services industry. The analysis can be done either by interviewing experts or by a thorough analysis of literature. By discussing advantages and disadvantages the student should be able to describe potentials based on his / her analysis. Middleware within a service-oriented environment. The term middleware denotes software that connects application components or entire applications. Hence, architecture decisions are indirectly middleware decisions. A lot of past middleware approaches were limited to the functionality of backbone systems, i.e. the exchange of data in between "connected applications". With service-oriented architecture on the rise, the task list for middleware becomes much longer than it has traditionally been: orchestration, semantics and a consistent presentation / integration of in- and external service repositories are just a few examples of challenges that new middleware systems need to address. The student is asked to analyze product concepts of current middleware solutions. The analysis can be done either by interviewing experts from software vendors or by a thorough analysis of theoretical concepts as presented in the literature. The aim of the thesis is to compare current approaches, show advantages and disadvantages, and provide an outlook of the development in this field. Business Data Exchange A Structured Analysis of Exchange Standards (VW Topic) Whereas former information systems often worked widely autonomous, today s information systems are often closely interconnected. In order to exchange data it is necessary to agree on standardized data formats (e.g. XBRL - Extensible Business Reporting Language). This is especially important when exchanging data among independent enterprises. In this thesis a comparison of existing business data exchange standards shall be conducted. Based thereon a concept for exchanging business data in the context of a case at a German automotive manufacturer shall be developed.

5 FRa Organizational Structures in IT Departments of Large Scale Enterprises A Comparison among Industries (VW Topic) Depending on the industry percentages spent for IT expenses differ strongly. Whereas in the banking industry IT costs constitute 25% of the overall cost, this percentage is much smaller in other industries, e.g. the automotive industry. This leads to the question, whether there are differences in organizing IT departments among industries in general. FRa Whereas another thesis examines the process organization in IT departments, in this thesis a comparison of the organizational structures of IT departments among different industries shall be conducted. Based on literature reviews and eventually qualitative analyses (e.g. while arranging interviews) it shall be examined how the IT departments are arranged within the overall organization and how they are structured internally. Software on Demand Business Models, Adoption, Case studies (VW Topic) The Software on Demand approach for software usage is characterized by an outsourced allocation and maintenance of the software. This means the software is usually hosted by a service provider and the use takes place via an internet browser. Analysts predict a growth from now 5 % to about 25 % on Software on Demand sale turnovers in JLu In this thesis the Software on Demand phenomenon shall be examined. Thereby benefits and limitations, business models and the adoption by the industry shall be investigated. The analysis shall be based on case studies at industry partners. Governance Mechanisms in Enterprise Architecture Management Enterprise Architecture Management (EAM) is an approach for supporting IT-Management in organizations. It builds the informational foundation for IT-related management decisions and focuses on a consistent planning, operation and maintenance of the IT. Besides modeling the existing IT landscape within an Enterprise Architecture, governance mechanism have to be set in place to assure the right use of the architecture and to control the actions derived. As the discipline of EAM still shows signs of immaturity, approaches address this topic with different intensity and scope. The work should analyze existing mechanisms of governance within EAM approaches. Beside the foundational groundwork on the topic, the student shall analyze the type of mechanisms and what determines the applicability dependent on the context. Furthermore the work can include an investigation on the roles that are needed within EAM to ensure a proper functioning of the described mechanisms.

6 JRö Combining Benefits Management & Project Portfolio Management How can the potential benefits of an entire project portfolio be realized more effectively? Benefits management is the process of organizing and managing such that the potential benefits arising from the use of IS/IT are actually realized. The benefits management process model accommodates a lifecycle emphasis that includes not only pre-investment appraisal and post-investment evaluation, but also how organizations do or do not ensure that the benefits claimed are actively managed through realization. The fact, that even today up to 75% of projects are estimated not to deliver the benefits they promised, is a major concern for IT managers and points out the importance of managing potential benefits more effectively. The benefits management process was originally developed with a primary focus on realizing benefits from single IS/IT investment projects and several publications report the results of studies into the state of practice. However, further investigation of how the process Benefits Management can be extended or refined, in combination with project portfolio management approaches, may enable an increase in overall value delivery from organizations range of IS/IT investments. MKa MKa SSm Based on a literature review the student should first analyze, how far the benefits management process is appropriate to be combined with project portfolio management and evaluate the strengths and limitations. Based on these results, suggestions shall be made how to extend or refine the benefits management model. For this purpose, interviews with IT managers can/should be conducted. "Wissensbilanz made in Germany" - A Critical Reflection of Stakeholder Benefits and Constraints Based on international approaches to knowledge measurement as part of a company's annual reporting, a German version has been developed and tested in pilot projects (see Discuss the approach s benefits and constraints for several stakeholders of the firm. Consider that only few companies took advantage of the state-aided project. Develop a stakeholder scheme (suppliers, customers, employees, etc.) for your evaluation. Potentials and Risks of Collaboration Systems for Knowledge Creation and Knowledge Transfer within and between Organizations Intra- and interorganizational collaboration with KM systems bears potentials as well as risks for companies. Describe three collaborative KMS. Compare and evaluate them regarding the creation and transfer of knowledge with a self-developed scheme. Comparative Study of Information Lifecycle Management and Enterprise Content/Document Management by means of the Layers Strategy, Processes, and Systems Information Lifecycle Management (ILM) is a new buzzword in the current IT landscape. ILM is faced by the well-established approaches of Enterprise Content/Document Management (EC/DM). Within the scope of this thesis, ILM and EC/DM should be compared by means of the layers strategy, processes, and systems and specific benefits and challenges should be elaborated and evaluated.

7 MKa MKa MKa MKa MKa A Comparative Analysis of Three Studies in Knowledge Management - Evaluation of the Research Design and Results For many years now, researchers try to evaluate Knowledge Management (KM) initiatives with different foci. Three recent studies were conducted by the University of Mannheim, the University of Potsdam, and the European Business School. Please compare those with regard to their scientific approach and KM content as well as with regard to their research findings. Who and what is examined, how many participants, how many questions, kinds of questions and questionnaire design, which dimensions of KM were reflected, how are findings presented, do researchers draw conclusions, do they publish recommendations, etc.? Build your own research raster and review the three study approaches accordingly. Knowledge Management in International Consulting Firms A Research Agenda to Examine Advantages and Disadvantages Knowledge Management (KM) has become a basic prerequisite in consultancies and other professional services firms. Especially huge and regionally/internationally distributed companies with many projects and project teams face a certain challenge regarding their KM dimensions (i.e. strategy, processes/organization, systems, and culture). Please develop a set of potential advantages and disadvantages that may arise. Substantiate your claims with an appropriate literature review. Taking that list, please construct a research approach and prepare an eligible questionnaire design based on empirical social research methods. Knowledge Management in International Law Firms - The State of the Art With an increasing internationalization of legislation and the development of globally operating law firms, the classical challenges of Knowledge Management (KM) become more relevant in the legal environment. In the course of this thesis, the current usage of KM in law firms is to be explored. Ideally, a general overview will be developed on the basis of a comprehensive literature review and a detailed case study of one law firm will be conducted. Automatic Text Categorization: Current Research and Application The vast amount of documents entering and being processed in modern business organisations calls for intelligent systems capable of categorizing and organizing information objects autonomously. There is a wide range of methods to accomplish this task, from keyword-based approaches to highly sophisticated, statistical or AI-based classifiers. They are used for the assignment of simple dichotome attributes (e.g. filtering spam) as well as locating documents in complex ontologies. Purpose of this thesis is to identify the current state of the art in text classification research. The thesis should be based on a in-depth literature review and include an overview over the commonly used classification techniques together with their strengths and weaknesses. Moreover, common usage patterns of such techniques should be identified. Grid Computing: Current Research and Application The performance increase of recent desktop computers led to a considerable waste of computing power. In large organisations, thousands of PCs are running almost day and night with average CPU utilisations of well below 10 percent. The idea behind grid computing is to leverage those unused resources for computation intensive tasks like the simulation of physical systems (e.g. for engineering or weather forecasts) or "number crunching" in business intelligence. Still an emerging technology, current implementations make the adaption of existing applications to a grid environment feasible for the first time. Goal of this thesis is to describe the state of the art in grid computing research and identify its potentials and pitfalls.

8 NUr Cost Drivers of Enterprise Portal Implementations An Enterprise Portal is an application based on web technologies that provides central access to personalized content as well as appropriate processes. A typical function of portals is the connection of and the data exchange between heterogeneous applications within a single portal platform. Due to single-sign-on functionalities a manual login into the different integrated applications is not necessary and thus, a central access with a homogeneous user interface exists. Implementations of Enterprise Portals in organizations incur costs in many respects, e.g. for Hardware, Software Licenses, Software Development, System Integration, User Training, and Maintenance. NUr The objective of this thesis is to analyze the different cost items and to determine the main cost drivers of Enterprise Portal implementations. The research questions should be answered by both analyzing existing literature and using empirical research methods (qualitative or quantitative). For example, expert interviews or a survey could be conducted to obtain empirical data. Enterprise Portal Success An Enterprise Portal is an application based on web technologies that provides central access to personalized content as well as appropriate processes. A typical function of portals is the connection of and the data exchange between heterogeneous applications within a single portal platform. Due to single-sign-on a manual login into the different integrated applications is not necessary, central access with a homogeneous user interface exists. From a technological perspective, the research on Enterprise Portals is quite mature, whereas empirical research focusing on this concept is rather rare. From a practitioner s point of view, results of empirical examinations in that field are valuable since a large number of companies invest huge amounts of money in portal solutions. Especially the measurement of the success/effectiveness of Enterprise Portals is a top concern in practice. Within the scope of the thesis, the following questions should be answered: a) What is the state-of-the-art of Enterprise Portals in the existing literature? b) What concepts for measuring the success of Enterprise Portals in organizations do exist? c) What are success factors for Enterprise Portals in organizations? The research questions should be answered by both analyzing existing literature and using empirical research methods (qualitative or quantitative). For example, expert interviews or a survey could be conducted to obtain empirical data.

9 NUr Success Factors for Implementing IT Service Management according to ITIL in Organizations IT Service Management is a discipline for managing IT systems, centered on the customer's perspective of IT's contribution to the business. The Information Technology Infrastructure Library (ITIL) is a set of best practices standards that has become the world-wide de facto standard in IT Service Management. SSm SSm Within the scope of the thesis, the foundations of ITIL as well as the process of implementing IT service management according to ITIL in organizations should be examined. To do so, literature needs to be reviewed and experts interviewed. The results of the thesis cover a comprehensive, up-to-date overview on the concept of IT Service Management with ITIL as well as experiences with and critical success factors for the implementation of ITIL-based service processes in organizations. The Potential for KM to Enhance Creativity and Drive Innovation - How is Knowledge Created and Applied to Derive Business Value, Generate New Ideas, and Develop New Products and Solutions The objective of this thesis is to explore the potential for Knowledge Management (KM) to enhance creativity and drive innovation. It addresses issues related to how knowledge is created and applied to derive business value, generate new ideas, and develop new products and solutions. The following issues should be addressed in the course of the thesis: Knowledge and action: how knowledge is developed, transformed, interpreted and used to make effective decisions and take actions KM and New Product Development: how KM contributes to the generation, evaluation and implementation of new products, services, processes and solutions KM and KMS support for collaborative and creative work, e.g., design, research and development, exploration, customer support Mechanisms associated with KM, creativity and innovation The use of KM to reduce risk in creative/innovative processes Besides a profound literature review, case study research could be applied. The Relevance of Social Networks and Their Analysis for the Organizational KM A social network is a social structure made of nodes (which are generally individuals or organizations) that are tied by one or more specific types of interdependency, such as values, visions, ideas, or financial exchange. Social network analysis (SNA) views social relationships in terms of nodes and ties. Nodes are the individual actors within the networks, and ties are the relationships between the actors. There can be many kinds of ties between the nodes. Research in a number of academic fields has shown that social networks operate on many levels, from families up to the level of nations, and play a critical role in determining the way problems are solved, organizations are run, and the degree to which individuals succeed in achieving their goals. Within the scope of this thesis, characteristics of social networks and their analysis as well as potentials and risks of SNA for organizations should be explored. Futhermore, an overview of typical practical approaches and applications should be given and the future organizational relevance should be judged. The research questions should be answered by both performing a profound literature review and using empirical research methods (qualitative or quantitative). For example, expert interviews or a survey could be conducted to obtain empirical data.

10 SSm SSm AHe Exploring Collaborative Intelligence - Characteristics, Opportunities, and Challenges of Collaborative Intelligence Approaches within Organizations Collaborative intelligence (CI) occurrs in situations where the knowledge and problem solving capability of a group is much greater than the knowledge possessed by an individual group member. As groups work together they develop a shared memory. The memory is accessible through the collaborative artifacts created by the group: meeting minutes, transcripts from threaded discussions, drawings etc. The shared/group memory is also accessible through the memories of group members. The ability of a group to solve a problem collectively is potentially directly proportional to the number of members in a group; however effective architecture of interaction is needed to achieve this. Within the scope of this thesis, CI's characteristics as well as opportunities and challenges for organizations should be examined. An overview of typical practical approaches and applications should be given and the future organizational importance should be judged. The research questions should be answered by both performing a profound literature review and using empirical research methods (qualitative or quantitative). For example, expert interviews or a survey could be conducted to obtain empirical data. Folksonomies and Controlled Vocabularies - Leveraging the Value of Organizational Information Assets by Using Tagging and Metadata Mechanisms Collaborative tagging (or folksonomy, social classification, social indexing) is the practice and method of collaboratively creating and managing tags to annotate and categorize content. In contrast to traditional subject indexing, metadata is not only generated by experts but also by creators and consumers of the content. Usually, freely chosen keywords are used instead of a controlled vocabulary. Folksonomic tagging is intended to make a body of information increasingly easy to search, discover, and navigate over time. A well-developed folksonomy is ideally accessible as a shared vocabulary that is both developed by, and familiar to, its primary users. Two widely cited examples of websites using folksonomic tagging are Flickr and del.icio.us. Within the scope of this thesis, characteristics of folksonomies and controlled vocabularies should be explored. Benefits and risks of bottom-up and top-down approaches for enriching information with semantics should be evaluated. In addition, the thesis should provide a structured comparison and judgment of the classical and the social software based approaches. The research questions should be answered by both performing a profound literature review and using empirical research methods (qualitative or quantitative). For example, expert interviews or a survey could be conducted to obtain empirical data. The concept of IS success and its measurement - overview of IS success theories and success measurement methods throughout a system's life cycle The question, what makes a system a success is one often discussed. Current science offers some theories on success; in parallel many different definitions of "system success" exist and so do approaches to measure them. The student should choose one mayor success theory, reason his/her choice while briefly shedding light on definitions of system success and acceptance. The student should concentrate on the different phases that a system goes through, which are e.g. idea generating, planning and implementing as well as running and improving them. Target is a structured overview with critical assessment and comparison of success theories, definitions and success measurements methods. The thesis should give insight how the different ways to measure success and the measurement outcome are used to derive recommendation for the different phases of the system life cycle. The main achievement of this thesis is the clear structuring of the before explained problem area, which puts stronger focus on the theoretical foundations, deepness and on the literature reviewed.

11 AHe Sales Information Systems - overview, critical comparison, and outlook on IS used in automotive marketing, sales and service Information Systems are crucial for many management processes and are used throughout all functional areas of enterprises. Within the automotive industry we find special challenges, as the sales chain is often geographically distributed and sales partners do not necessarily belong to the same business administration or organization respectively. The thesis shall make a distinctive overview of IS used in sales activities (e.g. lead generation, marketing and campaign management, sales planning and controlling, CRM, aftersales & service etc.), as well as on the adjacent systems / processes in logistics and production, while focussing on which kind of application and technology is most commonly found in which (sub) functional area of the sales chain. The student should try to either use existing frameworks to categorize and characterize them or develop a framework him/herself for this purpose. Historical development of sales systems, special application purpose, integration challenges (e.g. with sales partners), common technical platforms as well as difficulties in sales processes shall be evaluated with focussing on the automotive industry sector. The "special challenges" of the automotive sector in comparison should be clearly visible. The target is NOT to evaluate specific tools and products available in the market, but the generic structuring of the different applications, their functional focus and the dedicated user groups as well as on conflicts involved between applications and between user groups. AHe Challenges in the automotive sales chain - evaluation of processes and systems in partner interaction using the YXZ-theory (This topic can be given out for each given theory. It can also be given out as a combined topic for more then one student) Today only few automotive OEMs exist and their products are sold worldwide. Even though the production is today not any longer concentrated on the home market of the OEM, selling and distributing personal vehicles is a global organisational challenge as OEMs sales partners (brand organisation, wholesalers, dealers, automotive or financial service companies) can be found in any market and any continent. To facilitate the sales and distribution processes the sales partners commonly use specific IT systems. These systems need to be developed, rolled out, improved and integrated. Sales processes between the partners need to be coordinated, integrated and, in the light in common system development, harmonized. Also economical goals need be aligned when in comes to realizing (long term) strategies. But along this way lay many challenges: sales partner like dealers or wholesales to not apply the same processes, use or develop different systems rather then implementing those recommended by the OEM and/or do not share crucial sales information. Each partner tries to realize its personal or local optimum, whereas the OEM seeks to find a global optimum for the whole network. On the basis of the observations of experts (will be provided by the WI 2 chair) one of the following economical theories shall be applied to explain this non-cooperative behaviour and sub-optimal economical process outcome, evaluate the impact on the business of selling and distributing cars (respectively the accompanying management activities) and find recommendations within the theoretical framework how these problems can be circumnavigated: - Principal-Agent-Theory (Jensen/ Meckling 1976; Picot et al 1991, 2001; Mensch 1999a, 1999b) - Theory on diffusion of Innovation (Rogers 1962, 2003; Kaas 1973; Pleschak & Sabisch 1996) - Transaction Cost Theory (Williamson 1970, 1985, Coase 1937) - Resource-Based View of the Firm (Wernerfelt 1984, Barney, J. 1991,1997)

12 NNo NNo Mobile Commerce Concepts for Health Insurances Fundaments, Case Studies, and Success Factors Information and Computer Technologies (ICTs) are currently experiencing spectacular growth and gradually entering our homes. People are becoming increasingly familiar with the use of Internet and also the new mobile devices such as mobile phones. Mobile telephony is growing fast, in combination with the development of wireless technology. According to Wireless Week (2004) there were 94.9 million mobile commerce users worldwide in 2003 and the segment is expected to grow to 1.67 billion by The focus of this thesis is to show how health insurances could use this high potential of mobile commerce for their business success. This thesis shall make an overview about mobile commerce and particalurly about mobile commerce in health insurances. This includes fundamentals and definition of mobile commerce, cases and applications of mobile commerce in health insurance and succes factors for a mobile commerce strategy. On the Way to Internet Insurances Status Quo and Potentials of E-Commerce for Health Insurances The Internet is a fast growing distribution channel for different goods and services. It is also an important service and communication channel for financial services and insurances. Electronic Customer Relationship Management (ecrm) - as CRM in the Internet - could be used to increase customer retention and customer acqusition. This thesis should explore the status quo of ecrm in health insurances and identify both new opportunities and major challenges for health insurances.

SOA: The missing link between Enterprise Architecture and Solution Architecture

SOA: The missing link between Enterprise Architecture and Solution Architecture SOA: The missing link between Enterprise Architecture and Solution Architecture Jaidip Banerjee and Sohel Aziz Enterprise Architecture (EA) is increasingly being acknowledged as the way to maximize existing

More information

CT30A8901 Chapter 10 SOA Delivery Strategies

CT30A8901 Chapter 10 SOA Delivery Strategies CT30A8901 Chapter 10 SOA Delivery Strategies Prof. Jari Porras Communications Software Laboratory Contents 10.1 SOA Delivery lifecycle phases 10.2 The top-down strategy 10.3 The bottom-up strategy 10.4

More information

Institute of Research on Information Systems (IRIS) Course Overview

Institute of Research on Information Systems (IRIS) Course Overview Department of Supply Chain Management, Information Systems & Innovation Institute of Research on Information Systems (IRIS) Course Overview BACHELOR PROGRAM COURSES... 2 INFORMATION SYSTEMS DEVELOPMENT...

More information

The IT Infrastructure Library (ITIL)

The IT Infrastructure Library (ITIL) IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.

More information

Cloud Computing. Key Initiative Overview

Cloud Computing. Key Initiative Overview David W. Cearley Research Vice President and Gartner Fellow This overview provides a high-level description of the Cloud Computing Key Initiative. IT leaders can use this guide to understand what they

More information

Retail. White Paper. Driving Strategic Sourcing Effectively with Supply Market Intelligence

Retail. White Paper. Driving Strategic Sourcing Effectively with Supply Market Intelligence Retail White Paper Driving Strategic Sourcing Effectively with Supply Market Intelligence About the Author Devaraj Chithur Devaraj is part of the Supply Chain group within Tata Consultancy Services (TCS)

More information

Accelerating Time to Market:

Accelerating Time to Market: Accelerating Time to Market: Application Development and Test in the Cloud Paul Speciale, Savvis Symphony Product Marketing June 2010 HOS-20100608-GL-Accelerating-Time-to-Market-Dev-Test-Cloud 1 Software

More information

WHITE PAPER Hitachi Data Systems Optimizes Storage Management Through ITIL-Based Consulting Services

WHITE PAPER Hitachi Data Systems Optimizes Storage Management Through ITIL-Based Consulting Services Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Hitachi Data Systems Optimizes Storage Management Through ITIL-Based Consulting Services

More information

Curriculum for Business Economics and Information Technology

Curriculum for Business Economics and Information Technology Curriculum for Business Economics and Information Technology Copenhagen School of Design and Technology August 2012 1 General regulations for all institutions providing the programme Curriculum Applicable

More information

Automotive CRM Shared Service Centres: Enabling Customer Dialogue

Automotive CRM Shared Service Centres: Enabling Customer Dialogue Automotive the way we see it Automotive CRM Shared Service Centres: Enabling Customer Dialogue A Smart Approach to Fast, Efficient and High Quality CRM Execution Under the guiding principle of profitable

More information

PASTA Abstract. Process for Attack S imulation & Threat Assessment Abstract. VerSprite, LLC Copyright 2013

PASTA Abstract. Process for Attack S imulation & Threat Assessment Abstract. VerSprite, LLC Copyright 2013 2013 PASTA Abstract Process for Attack S imulation & Threat Assessment Abstract VerSprite, LLC Copyright 2013 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

More information

Defining, Modeling & Costing IT Services Integrating Service Level, Configuration & Financial Management Processes

Defining, Modeling & Costing IT Services Integrating Service Level, Configuration & Financial Management Processes Defining, Modeling & Costing IT Services Integrating Service Level, Configuration & Financial Management Processes In our cost driven economy IT is facing increasing pressure to account for and reduce

More information

Service Catalog and Configuration Management Database as the Foundation of SIAM. Eija Hallikainen

Service Catalog and Configuration Management Database as the Foundation of SIAM. Eija Hallikainen Service Catalog and Configuration Management Database as the Foundation of SIAM Eija Hallikainen Master s Thesis Degree Programme in Information Systems Management 2015 Abstract 25.9.2015 Author(s) Eija

More information

Department of Management

Department of Management Department of Management Course Student Learning Outcomes (ITM and MGMT) ITM 1270: Fundamentals of Information Systems and Applications Upon successful completion of the course, a student will be able

More information

Supply Chain Management

Supply Chain Management CAMELOT management Consultants Study Business Transformation & Organisation Chemicals & Petrochemicals Pharmaceuticals & Life Sciences Consumer Goods Strategy & Business Model Innovation Business Transformation

More information

One Manufacturer : Harmonization Strategies for Global Companies

One Manufacturer : Harmonization Strategies for Global Companies Manufacturing the way we see it One Manufacturer : Harmonization Strategies for Global Companies How to Align Enterprise Architecture with Corporate Strategy Recently we have seen many global manufacturers

More information

Module 6 Essentials of Enterprise Architecture Tools

Module 6 Essentials of Enterprise Architecture Tools Process-Centric Service-Oriented Module 6 Essentials of Enterprise Architecture Tools Capability-Driven Understand the need and necessity for a EA Tool IASA Global - India Chapter Webinar by Vinu Jade

More information

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business. White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed

More information

Digitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication

Digitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication Digitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication Discussion Paper Jong-Seo Kim October 2014 1 If challenges can be overcome a large commercial opportunity for

More information

How to Lead a CRM Planning Workshop

How to Lead a CRM Planning Workshop How to Lead a CRM Planning Workshop APracticalGuideforLaunchingaSuccessfulCRMInitiative www.ismsystems.com 2008IntegratedSalesManagement Page1 Why Hold a CRM Planning Workshop? Challenge: You are buying

More information

1. Introduction. 1.1. Problem Statement

1. Introduction. 1.1. Problem Statement 1. Introduction 1.1. Problem Statement Software-as-a-Service describes a software distribution and payment concept that is characterized by a responsibility shift of operations and maintenance activities

More information

How IT Can Help Companies Make Better, Faster Decisions

How IT Can Help Companies Make Better, Faster Decisions How IT Can Help Companies Make Better, Faster Decisions How It Can Help Companies Make Better Faster Decisions Of the many different groups that make up a business organization sales, finance, human resources

More information

Technology to Control Hybrid Computer Systems

Technology to Control Hybrid Computer Systems INFORMATION TECHNOLOGY Hynomics (formerly HyBrithms Corporation, formerly Sagent Corporation) Technology to Control Hybrid Computer Systems Businesses and industries, both large and small, increasingly

More information

IBM Information Management

IBM Information Management IBM Information Management January 2008 IBM Information Management software Enterprise Information Management, Enterprise Content Management, Master Data Management How Do They Fit Together An IBM Whitepaper

More information

Bastian Koller HLRS High Performance Computing Center Stuttgart, University of Stuttgart Nobelstrasse 19 70550 Stuttgart +49-711-68565891

Bastian Koller HLRS High Performance Computing Center Stuttgart, University of Stuttgart Nobelstrasse 19 70550 Stuttgart +49-711-68565891 Negotiating SLAs with Dynamic Pricing Policies Peer Hasselmeyer NEC Laboratories Europe, IT Research Division, NEC Europe, Ltd. Rathausallee 10 53757 Sankt Augustin, Germany +49-2241-92520 hasselmeyer@it.neclab.eu

More information

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry By Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc. and David Liliedahl, VP, Life & Annuity Portfolio,

More information

Enterprise Architecture Assessment Guide

Enterprise Architecture Assessment Guide Enterprise Architecture Assessment Guide Editorial Writer: J. Schekkerman Version 2.2 2006 Preface An enterprise architecture (EA) establishes the organization-wide roadmap to achieve an organization s

More information

A Comparison of SOA Methodologies Analysis & Design Phases

A Comparison of SOA Methodologies Analysis & Design Phases 202 A Comparison of SOA Methodologies Analysis & Design Phases Sandra SVANIDZAITĖ Institute of Mathematics and Informatics, Vilnius University Abstract. Service oriented computing is a new software engineering

More information

Audi's Three Steps to a Winning CRM Strategy

Audi's Three Steps to a Winning CRM Strategy Case Studies, E. Thompson, A. Bona Research Note 14 January 2004 Audi's Three Steps to a Winning CRM Strategy This case study shows how Audi takes reactive, proactive and selective approaches to customer

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

White paper: Information Management. Information is a strategic business asset are you managing it as such?

White paper: Information Management. Information is a strategic business asset are you managing it as such? White paper: Management Tieto 2013 is a strategic business asset are you managing it as such? White paper: Management Tieto 2013 Management the right decisions and actions at the right time based on correct

More information

SALES EXCELLENCE ACROSS MULTIPLE MARKETS.

SALES EXCELLENCE ACROSS MULTIPLE MARKETS. 1 CASE STUDY MSXI SALES EXCELLENCE SALES EXCELLENCE ACROSS MULTIPLE MARKETS. fueled by challenge. powering success.sm 2 BRINGING YOUR SALES PROCESSES UP TO SPEED. MSXI was asked by a premium manufacturer

More information

The Need for Service Catalog Design in Cloud Services Development

The Need for Service Catalog Design in Cloud Services Development The Need for Service Catalog Design in Cloud Services Development The purpose of this document: Provide an overview of the cloud service catalog and show how the service catalog design is an fundamental

More information

SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) SERVICE-ORIENTED SOFTWARE ARCHITECTURE MODEL LANGUAGE SPECIFICATIONS

SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) SERVICE-ORIENTED SOFTWARE ARCHITECTURE MODEL LANGUAGE SPECIFICATIONS SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) VERSION 2.1 SERVICE-ORIENTED SOFTWARE ARCHITECTURE MODEL LANGUAGE SPECIFICATIONS 1 TABLE OF CONTENTS INTRODUCTION... 3 About The Service-Oriented Modeling Framework

More information

Database Marketing simplified through Data Mining

Database Marketing simplified through Data Mining Database Marketing simplified through Data Mining Author*: Dr. Ing. Arnfried Ossen, Head of the Data Mining/Marketing Analysis Competence Center, Private Banking Division, Deutsche Bank, Frankfurt, Germany

More information

Executive Summary: Electric Utility Billing and Customer Information Systems

Executive Summary: Electric Utility Billing and Customer Information Systems RESEARCH REPORT Executive Summary: Electric Utility Billing and Customer Information Systems Billing and CIS Software and Services for Regulated and Deregulated Utilities: Global Market Analysis and Forecasts

More information

Investigating Role of Service Knowledge Management System in Integration of ITIL V3 and EA

Investigating Role of Service Knowledge Management System in Integration of ITIL V3 and EA Investigating Role of Service Knowledge Management System in Integration of ITIL V3 and EA Akbar Nabiollahi, Rose Alinda Alias, Shamsul Sahibuddin Faculty of Computer Science and Information System Universiti

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

MSc in Construction Management (Cycle 2, level 4)

MSc in Construction Management (Cycle 2, level 4) (Cycle 2, level 4) is a 2 year full-time graduate study program of 120 ECTS credits (4 semesters, 30 ECTS each semester). Students generally take 90 ECTS in specialized courses and a 30 ECTS thesis. In

More information

Module compendium of the Master s degree course of Information Systems

Module compendium of the Master s degree course of Information Systems Module compendium of the Master s degree course of Information Systems Information Management: Managing IT in the Information Age Information Management: Theories and Architectures Process Management:

More information

5 Steps to Choosing the Right BPM Suite

5 Steps to Choosing the Right BPM Suite 5 Steps to Choosing the Right BPM Suite BPM Suites can deliver significant business benefits and a fast ROI but only if you choose the right one By Laura Mooney, Metastorm Copyright 2009, Metastorm Inc.

More information

How Application Portfolio Management and Enterprise Architecture Add Up to IT Governance

How Application Portfolio Management and Enterprise Architecture Add Up to IT Governance How Application Portfolio Management and Enterprise Architecture Add Up to IT Governance Optimizing your organization s information system A MEGA White Paper By François Tabourot, Operational Governance

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Supplier Connect Supplier Collaboration within Product Development. December 2015

Supplier Connect Supplier Collaboration within Product Development. December 2015 Supplier Connect Supplier Collaboration within Product Development December 2015 Supplier Connect - Supplier Collaboration within Product Development 2 Published by Atos SE - River Ouest - 80, quai Voltaire

More information

SOA IN THE TELCO SECTOR

SOA IN THE TELCO SECTOR SOA IN THE TELCO SECTOR In order to optimize costs and improve IT management, companies look with greater interest at business process management and optimization issues. The present reference model for

More information

SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM

SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM www.wipro.com SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM Sridhar Marella Padam Jain Table of Contents 3...Introduction 4... Typical Challenges in Sales & Distribution 4... Solution Capabilities

More information

A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK

A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK Fazilat Hojaji 1 and Mohammad Reza Ayatollahzadeh Shirazi 2 1 Amirkabir University of Technology, Computer Engineering

More information

Understanding ITIL Service Portfolio Management and the Service Catalog. An approach for implementing effective service lifecycle management

Understanding ITIL Service Portfolio Management and the Service Catalog. An approach for implementing effective service lifecycle management best practices WHITE PAPER Understanding ITIL Service Portfolio Management and the Service Catalog An approach for implementing effective service lifecycle management Table of Contents Executive Summary...1

More information

SERVICE BASED COSTING AND DEMAND MANAGEMENT

SERVICE BASED COSTING AND DEMAND MANAGEMENT SERVICE BASED COSTING AND DEMAND MANAGEMENT White Paper IT organizations face increasing pressure to understand cost and demand for IT services they provide, and to manage this cost and demand to optimize

More information

Developing a CRM Platform: a Bulgarian case

Developing a CRM Platform: a Bulgarian case Developing a CRM Platform: a Bulgarian case SOFIYA VACHKOVA OmegaSoft Ltd. 51 Aleksandar Malinov Blvd., 1712 Sofia BULGARIA sophy.v@gmail.com http://www.omegasoft.bg ELISSAVETA GOUROVA Faculty of Mathematics

More information

Rethink application possibilities and align to desired business outcomes

Rethink application possibilities and align to desired business outcomes Whitepaper Rethink application possibilities and align to desired business outcomes EALA results January 2014 2014 Avanade Inc. All rights reserved. Executive summary It s a new world of applications.

More information

A Comparison of Common Business Modeling Approaches to GODS Generic Business Architecture

A Comparison of Common Business Modeling Approaches to GODS Generic Business Architecture A Comparison of Common Business Modeling Approaches to GODS Generic Business Architecture Adrian Grigoriu Contents GODS single page generic Business Architecture (gba), in brief... 2 Mapping scope and

More information

Contents. Evolving Trends in Core Banking Transformation (CBT) Challenges Faced in Core Banking Transformation (CBT)

Contents. Evolving Trends in Core Banking Transformation (CBT) Challenges Faced in Core Banking Transformation (CBT) Contents Preface From the Editor s Desk Evolving Trends in Core Banking Transformation (CBT) 01. Customer Expectations and Next Generation Banking 05 02. Survival Driving Core Banking Transformation (CBT)

More information

BUSINESS RULES AND GAP ANALYSIS

BUSINESS RULES AND GAP ANALYSIS Leading the Evolution WHITE PAPER BUSINESS RULES AND GAP ANALYSIS Discovery and management of business rules avoids business disruptions WHITE PAPER BUSINESS RULES AND GAP ANALYSIS Business Situation More

More information

Chapter 3: Strategic CRM

Chapter 3: Strategic CRM Chapter 3: Strategic CRM Overview Topics discussed: CRM perspectives The components of strategic CRM Steps in developing a CRM strategy Case Study: CRM implementation at International Business Machines,

More information

DEPARTMENT OF INFORMATICS. Scenario-based Analysis of Collaborative Enterprise Architecture Management Tools

DEPARTMENT OF INFORMATICS. Scenario-based Analysis of Collaborative Enterprise Architecture Management Tools DEPARTMENT OF INFORMATICS TECHNISCHE UNIVERSITÄT MÜNCHEN Master s Thesis in Information Systems Scenario-based Analysis of Collaborative Enterprise Architecture Management Tools Nikolaus Katinszky DEPARTMENT

More information

IBM Enterprise Content Management Product Strategy

IBM Enterprise Content Management Product Strategy White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents

More information

Leveraging an On-Demand Platform for Enterprise Architecture Preparing for the Change

Leveraging an On-Demand Platform for Enterprise Architecture Preparing for the Change Leveraging an On-Demand Platform for Enterprise Architecture Preparing for the Change David S. Linthicum david@linthicumgroup.com The notion of enterprise architecture is changing quickly. What was once

More information

Business Intelligence and Service Oriented Architectures. An Oracle White Paper May 2007

Business Intelligence and Service Oriented Architectures. An Oracle White Paper May 2007 Business Intelligence and Service Oriented Architectures An Oracle White Paper May 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes

More information

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire P3M3 Project Management Self-Assessment Contents Introduction 3 User Guidance 4 P3M3 Self-Assessment Questionnaire

More information

11741 E-Business Credit Hours: 3 11752 Integrated Application Systems Credit Hours: 3 11742 Enterprise Systems Architecture Credit Hours: 3

11741 E-Business Credit Hours: 3 11752 Integrated Application Systems Credit Hours: 3 11742 Enterprise Systems Architecture Credit Hours: 3 11741 E-Business E-Business is radically changing the ways in which business organizations operate and compete in the global market. This course introduces students to various aspects and models for e-business.

More information

A Management Report. Prepared by:

A Management Report. Prepared by: A Management Report 7 STEPS to INCREASE the RETURN on YOUR BUSINESS DEVELOPMENT INVESTMENT & INCREASE REVENUES THROUGH IMPROVED ANALYSIS and SALES MANAGEMENT Prepared by: 2014 Integrated Management Services

More information

EMA Service Catalog Assessment Service

EMA Service Catalog Assessment Service MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning

More information

About ERP Software Whitepaper

About ERP Software Whitepaper About ERP Software Whitepaper Many people have heard the term ERP used in a conversation but don t fully understand what it means. This whitepaper will provide information about the processes and advantages

More information

Conversion Rate Optimisation Guide

Conversion Rate Optimisation Guide Conversion Rate Optimisation Guide Improve the lead generation performance of your website - Conversion Rate Optimisation in a B2B environment Why read this guide? Work out how much revenue CRO could increase

More information

Rethinking Key Account Management: adapting and refining your Sales organization s response to the new realities

Rethinking Key Account Management: adapting and refining your Sales organization s response to the new realities Rethinking Key Account Management: adapting and refining your Sales organization s response to the new realities Managing the future Most executives recognize that the real assets of a company are embedded

More information

Adapting an Enterprise Architecture for Business Intelligence

Adapting an Enterprise Architecture for Business Intelligence Adapting an Enterprise Architecture for Business Intelligence Pascal von Bergen 1, Knut Hinkelmann 2, Hans Friedrich Witschel 2 1 IT-Logix, Schwarzenburgstr. 11, CH-3007 Bern 2 Fachhochschule Nordwestschweiz,

More information

Microsoft SQL Server Business Intelligence and Teradata Database

Microsoft SQL Server Business Intelligence and Teradata Database Microsoft SQL Server Business Intelligence and Teradata Database Help improve customer response rates by using the most sophisticated marketing automation application available. Integrated Marketing Management

More information

M2M for Telecommunications Companies. Strategy Dimensions for Entering the M2M Market

M2M for Telecommunications Companies. Strategy Dimensions for Entering the M2M Market M2M for Telecommunications Companies Strategy Dimensions for Entering the M2M Market 62 Detecon Management Report blue 1 / 2015 Telecommunications companies find themselves facing the threat of stagnating

More information

Business Architecture Scenarios

Business Architecture Scenarios The OMG, Business Architecture Special Interest Group Business Architecture Scenarios Principal Authors William Ulrich, President, TSG, Inc. Co chair, OMG BASIG wmmulrich@baymoon.com Neal McWhorter, Principal,

More information

TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business

TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business TURKEY BUSINESS ANALYSIS REPORT 2015 Thinking Like the Business CONTENT Foreword Respondent Profiles Business Partnering Business Priorities Driving Change and Innovation Efficiency of Business Analysis

More information

Enterprise Architecture Program. Key Initiative Overview

Enterprise Architecture Program. Key Initiative Overview Richard Buchanan Research Managing Vice President This overview provides a high-level description of the Enterprise Architecture Program Key Initiative. IT leaders can use this guide to understand what

More information

Executive Dashboards: Putting a Face on Business Service Management

Executive Dashboards: Putting a Face on Business Service Management Executive Dashboards: Putting a Face on Business Service best practices WHITE PAPER Table of Contents Executive Summary...1 The Right Information to the Right Manager...2 Begin with Dashboards for IT Managers...2

More information

Select the right configuration management database to establish a platform for effective service management.

Select the right configuration management database to establish a platform for effective service management. Service management solutions Buyer s guide: purchasing criteria Select the right configuration management database to establish a platform for effective service management. All business activities rely

More information

Business Support System (BSS) Service Offering

Business Support System (BSS) Service Offering Business Support System (BSS) Service Offering Focus Areas Social CRM Service Creation Telco 2.0 BSS Technologies and Solutions BSS Focus Areas Data Management BSS Business Areas BSS Processes and Systems

More information

CONDIS. IT Service Management and CMDB

CONDIS. IT Service Management and CMDB CONDIS IT Service and CMDB 2/17 Table of contents 1. Executive Summary... 3 2. ITIL Overview... 4 2.1 How CONDIS supports ITIL processes... 5 2.1.1 Incident... 5 2.1.2 Problem... 5 2.1.3 Configuration...

More information

The Importance of Integrative Components in the Field of e-business and Information Systems

The Importance of Integrative Components in the Field of e-business and Information Systems Jelica Trninić Jovica Đurković The Importance of Integrative Components in the Field of e-business and Information Systems Article Info:, Vol. 3 (2008), No. 1, pp. 023-028 Received 12 Januar 2008 Accepted

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

Systems Engineering: Development of Mechatronics and Software Need to be Integrated Closely

Systems Engineering: Development of Mechatronics and Software Need to be Integrated Closely White Paper Systems Engineering: Development of Mechatronics and Software Need to be Integrated Closely Introduction Products from automobiles to mobile phones contain an increasing amount of software

More information

Cloud Computing in the Enterprise An Overview. For INF 5890 IT & Management Ben Eaton 24/04/2013

Cloud Computing in the Enterprise An Overview. For INF 5890 IT & Management Ben Eaton 24/04/2013 Cloud Computing in the Enterprise An Overview For INF 5890 IT & Management Ben Eaton 24/04/2013 Cloud Computing in the Enterprise Background Defining the Cloud Issues of Cloud Governance Issue of Cloud

More information

Oracle Real Time Decisions

Oracle Real Time Decisions A Product Review James Taylor CEO CONTENTS Introducing Decision Management Systems Oracle Real Time Decisions Product Architecture Key Features Availability Conclusion Oracle Real Time Decisions (RTD)

More information

MORE PROFITABLE SALES STRATEGIES.

MORE PROFITABLE SALES STRATEGIES. 1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your

More information

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet Version 2.0 - October 2014 NetVision Solution Datasheet NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management According to analyst firm Berg Insight, the installed base

More information

Intelligent document management for the legal industry

Intelligent document management for the legal industry Brochure Intelligent document management for the legal industry HP WorkSite The leading legal enterprise content management solution Sharing documents between legal teams, clients, and service providers

More information

T r e a s u r y Onboarding 2 0 12 Vendor

T r e a s u r y Onboarding 2 0 12 Vendor Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.620.5533 F.508.988.6761 www.idc-fi.com I DC MarketScape: North America T r e a s u r y Onboarding 2 0 12 Vendor Assessment I D C F i n

More information

SACM and CMDB Strategy and Roadmap. David Lowe ActionableITSM.com March 20, 2012

SACM and CMDB Strategy and Roadmap. David Lowe ActionableITSM.com March 20, 2012 SACM and CMDB Strategy and Roadmap David Lowe ActionableITSM.com March 20, 2012 Disclaimer The strategy and roadmap information presented here is generic by nature and based on a highly hypothetical use

More information

Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group

Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group Jun Wu School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876,

More information

CREATING A LEAN BUSINESS SYSTEM

CREATING A LEAN BUSINESS SYSTEM CREATING A LEAN BUSINESS SYSTEM This white paper provides an overview of The Lean Business Model how it was developed and how it can be used by enterprises that have decided to embark on a journey to create

More information

MDM-Powered Cloud Computing to Boost Sales. Leverage Master Data Management(MDM) for operational effectiveness of sale organization

MDM-Powered Cloud Computing to Boost Sales. Leverage Master Data Management(MDM) for operational effectiveness of sale organization MDM-Powered Cloud Computing to Boost Sales Leverage Master Data Management(MDM) for operational effectiveness of sale organization Panigrahi, Subhrajyoti (Subbu) 3/1/2011 Table of Contents Building an

More information

Improving Service Asset and Configuration Management with CA Process Maps

Improving Service Asset and Configuration Management with CA Process Maps TECHNOLOGY BRIEF: SERVICE ASSET AND CONFIGURATION MANAGEMENT MAPS Improving Service Asset and Configuration with CA Process Maps Peter Doherty CA TECHNICAL SALES Table of Contents Executive Summary SECTION

More information

Matrix the essence. five degrees Markt 15 3621 AB Breukelen The Netherlands. T: +31 88 0086400 www.fivedegrees.nl

Matrix the essence. five degrees Markt 15 3621 AB Breukelen The Netherlands. T: +31 88 0086400 www.fivedegrees.nl Matrix the essence five degrees Markt 15 3621 AB Breukelen The Netherlands T: +31 88 0086400 www.fivedegrees.nl Matrix - the essence Matrix the real alternative for universal banking Modern banks require

More information

As SOA momentum is picking up in the

As SOA momentum is picking up in the SETLabs Briefings VOL 5 NO 1 Jan - Mar 2007 SOA Technology Competency Center By Shreyas Kamat Organizational need to manage SOA transformation effectively has bolstered the growth of SOA TCC concept As

More information

Integration of Time Management in the Digital Factory

Integration of Time Management in the Digital Factory Integration of Time Management in the Digital Factory Ulf Eberhardt a,, Stefan Rulhoff b,1 and Dr. Josip Stjepandic c a Project Engineer, Daimler Trucks, Mannheim, Germany b Consultant, PROSTEP AG, Darmstadt

More information

Business-Driven Software Engineering Lecture 3 Foundations of Processes

Business-Driven Software Engineering Lecture 3 Foundations of Processes Business-Driven Software Engineering Lecture 3 Foundations of Processes Jochen Küster jku@zurich.ibm.com Agenda Introduction and Background Process Modeling Foundations Activities and Process Models Summary

More information

Data2Diamonds Turning Information into a Competitive Asset

Data2Diamonds Turning Information into a Competitive Asset WHITE PAPER Data2Diamonds Turning Information into a Competitive Asset In today s business world, information management (IM), business intelligence (BI) and have become critical to compete and thrive.

More information

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o

More information

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists.

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists. Data Center Infrastructure Management optimize your data center with our DCIM weather station Your business technologists. Powering progress Are you feeling the heat of your data center operations? Data

More information

WHITE PAPER. iet ITSM Enables Enhanced Service Management

WHITE PAPER. iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted

More information