Using your Customer Admin Area - hints and tips.

Size: px
Start display at page:

Download "Using your Customer Admin Area - hints and tips."

Transcription

1 Using your Customer Admin Area - hints and tips. Iʼve Just Signed Up Online What Now? First things first, welcome to Price Engines, and thanks for using our online sign up form! The first thing we recommend you do is change your password. Do this by going to the ʻToolsʼ section in the menu on the left and selecting ʻChange Passwordʼ. Your password should contain letters and numbers, and be something you can remember easily. If you do forget your password, go to the Price Engines Website and click the ʻI forgot My Passwordʼ link in the top right corner. Before you can start collecting leads, you also need to make sure youʼve entered valid credit card details. This is found under the ʻFinance/Billingʼ section, by clicking ʻManage Credit Cardsʼ. The last thing you need to do is decide what type of leads you would like to receive (do you want leads for Double Glazing, or for Solar Powered Heating, or Garage Conversions?), and what postcode areas you want to receive leads from. To choose what types of leads to receive, click on ʻAccount Detailsʼ and then ʻSelect Lead Typesʼ. Click on a product in the ʻLeads Availableʼ menu, and then click and drag lead types into the box on the right. Itʼs as simple as that, and changes take effect immediately. To choose which postcode areas you wish to receive leads from, go to the ʻSelect Areasʼ page, again in the ʻAccount Detailsʼ section. Just like when selecting lead types, click and drag postcodes from the list into the box on the right. Your account should now be set up, and you can begin collecting leads immediately. It's even possible that there may be some leads already on the Recent Leads Page, so it might be a good idea to check there straight away! How do I view my leads? All your leads can be found on the Recent Leads Page. From there you can view the full details of each lead by clicking the 'call' button on the right. You can also send the lead to one of your delivery points (see below) by clicking the 'send' button. Can I forward my leads to a local office? You can create and manage several different forwarding addresses (called delivery points) using the Delivery Points page. Once you have addresses set up, you can use the 'send' button on the Recent Leads page to send leads on to one of your delivery points. Can I find out what my customers been saying about me? We give customers the opportunity to write feedback on the companies who they've found through us, and you can have a look at what they're saying on the View Feedback Page. If you feel a customer has been unfair or unjustifed in their feedback, don't hesitate to contact us and let us know how you feel. Want to know more? For more helpful tips and advice, visit the ʻHelpʼ section (from the left-hand menu on your Admin page) and select either FAQʼs or our new forum facility where you can view past posts, reply to any posts or create your own post. Itʼs only viewable by other companies in our network and youʼll only be identified by your 4 digit user name. Of course, you can call or our office at any time if you need to.

2 How we generate and qualify our sales leads. We take pride in the quality of our leads, and to understand why, you should understand the story of a lead - how a homeowner reaches us, how we process their information, how companies are selected for lead delivery and how it winds up in your delivery area. Online generation Verification by our professional telesales team Matched to 3 companies from our database Delivered online, and by SMS, fax or Followed up by to ensure the highest quality service Homeowners visiting our Quoter sites are invited to enter their contact details to proceed to the online pricing system. They enter their own measurements and requirements. When they are finished they are given an instant online price guide. Around twenty minutes later the Price Engines telesales team call to confirm the contact details and the job requirements. They offer the homeowner the chance to get an appointment from up to three four of our registered and approved home improvement companies. If the homeowner agrees, their details and requirements are matched against our database of companies. No lead is ever matched to more than 3 companies. Once matched, the lead appears in the online delivery area of each of the matched companies, and theyʼll receive notification of a new lead by their chosen method - text, fax or . When we pass a lead on to you, we make sure that you know every detail that we know about that lead. The homeowner is given a list of the companies that their details have been passed to, so that it wonʼt be a surprise when you call them. After seven days, we the homeowner to ask them to leave feedback on the companies we matched with them. This feedback is taken into account when matching homeowners to companies in the future. You can view any feedback left by your customers on your Customer Admin Area. We follow this stringent process for every online or phone enquiry we receive, whatever the product or service. Our telesales teams work 9.30am to 8.30pm and our lead delivery system is live 24/7 so you can be assured youʼre receiving the sales lead as quickly as possible - while theyʼre still red hot.

3 Getting more leads. Hopefully your only problem will be not enough leads! When the next lead comes into the system our computer system performs an auction to decide which three four companies it should be batched against. In most areas of the country for most products we are oversubscribed. The factors we use to decide which companies get priority in lead allocation are: Quality Feedback Score - We follow up every lead and ask homeowners to tell us (and you!) how well they think you did. We pass more leads to customers with the highest feedback scores. Return Rate - Customers who have fewer leads credited or replaced are more likely to receive more leads. Payment History - Companies whose accounts are up to date are placed above those that aren't! Postcode Areas - Have you selected all the part postcodes that define your area? Profile and offers - Complete your company profile and keep offers up to date - we use this information to guide our marketing. Weekly Limit - Your account allows you to specify a weekly cap. By increasing this figure, it tells us that there s more demand for leads in those areas. Missed Lead Report - Watch out for Missed Lead Reports s, which will tell you of potential leads you ve missed in the last 7 days. Account Balance - Make sure there s sufficient balance on your account or a saved credit card, to ensure no disruption to your lead delivery. SMS reference. You can interact with your account in a number ways, directly via SMS text message. Text the following messages to The mobile number you send from must be the mobile number registered on your account for SMS updates / alerts. *substitute 1186 for your own account number in the following examples: 5 MORE - Add 5 leads to your weekly limit (can be any number of leads) MORE - Add 5 leads to weekly limit for account 1186 (can be any number of leads) LIVE - Set account 1186 live OFFLIVE - Set account 1186 off live STATUS - Get back a text message with your account status and lead delivery details. Telephone Number Post Code Lead Ref No. - name, address, postcode and phone number of the most recent lead delivered to any account associated with the sender s mobile number and matching the specified number, postcode or lead reference. ACCOUNTS - Get back a text message with all the account references containing the sender s mobile number.

4 Getting the best value from your leads. We don't tie any customer to a minimum contract. We have no 'notice period'. If you feel that you're not getting an excellent rate of return from our leads then we'd hardly be surprised if you turned your account off! We have many hundreds of customers who have bought our sales leads for 10 years or more. Here are some of the things we know they do well: Contact the lead immediately - We have just had a conversation with the customer during which they've asked for contact from a maximum of three four reputable companies. The second you receive your text message, or fax to say this lead is available - call the customer. Don't withhold caller ID - Some people don't like to answer the phone to people who withhold caller ID. If they don't answer your call that's a wasted lead! Don't pressure - Obviously every company has its own qualification standards. The more qualification you place on the appointment criteria, the narrower you make your sales funnel. Control quality - It is good practice to record the conversations you have with customers so you can improve your technique, training and success rate Try alternative times - If you didn't speak to the customer straight away, then it's quite possible that the customer is going about their daily life and, like all of us, are only available to be contacted at certain times. We always ask the customer what the best times to contact are and will put this on the lead if necessary. Try different ways - Some customers respond well to s or text messages. Successful strategies will use all possible contact methods. Continue the conversation - Every lead we pass you contains the name of the person in our call centre who spoke with that homeowner. Homeowners can be suspicious of callers - particularly if they've had a bad experience in the past - so continuing the conversation where we left off will often help. Get your areas right - Leads have not all got the same value to you. Leads that are a long way away, or in certain, weaker areas of your territory will give you a lower return on investment. Making sure your postcode areas are correct will make a big difference. Get the right products - We have over 50 product categories, use this flexibility to select the products that will yield you most margin. Brief your reps - If you don't call the leads centrally, and pass them to reps to call, make sure those reps are aware of all these points. Keep offers up-to-date - Make sure your profile page is maintained accurately and has current, relevant offers. Don't neglect your other marketing - It's not unusual for homeowners to do their own checks on you before they accept an appointment. If your website and other marketing are not appealing you will miss out on potential appointments.

5 Quality control Understanding & getting the most out of our quality control & returns process. With the best will in the world, no company can never produce products that are 100% without defects but we also have to be very clear we have an understanding about what our service provides. What we do sell. We sell contact details of individuals who we have spoken to in the past few hours or minutes who have registered an interest in buying the products you supply, and have agreed to us passing their details on to a maximum of 3 companies with a view to them making contact and arranging an appointment. We sell: Valid information - every lead will have a correct, properly formatted address and contact telephone numbers and written notes that are correct. Homeowner Status - they will be homeowners or the decision maker and payer if not. Price Conditioning - they will have seen or discussed a realistic price level for the works required before agreeing to see companies. Correct Products - we find out what the customer wants and this will match the products you tell us you want to sell. Correct Location - our leads are matched by postcode. If you tell us you only want leads in AB17 postcodes - that's all we'd provide. Informed Consent - we go out of our way to make sure the homeowner understands what is happening and will be expecting your call. Data Protection - we close the call with confirming with the customer that they would like us to pass their details to you. Passed to 3 companies - we never pass lead details to more than 3 companies. What we don t sell. While we take all possible care to ensure our leads are all the things above - what we cannot guarantee are the things outside our control. We can't sell: Guaranteed Sale! - We'd love to pass all our customers leads that always turn into a sale. Guaranteed Appointments - Your ability to make an appointment depends on your professionalism, speed of contact, local reputation, and qualification procedures. Guaranteed Contact - The details we passed you should be correct, but we can't guarantee that you will contact the customer! This very much depends on you. With all that understood, we are passionate about providing the highest possible quality of sales lead. If you feel that a lead hasn't been qualified and prepared to the quality that you expect of us - we want to know about it! You can return any lead for investigation via your online delivery area. When you do we will reinvestigate the call, crucially re-listening to the conversation we had with the customer. If we have made any mistake and the lead isn't what we have said (see above) it would be, we would credit that lead without question.

6 Price Engines - Directory of contacts: Sales! Tel: ! sales@priceengines.co.uk! General Office! Tel: ! I.T Department! Tel: ! support@priceengines.co.uk On the Web:! Please Note - New Address:! Pioneer House, Derby Road, Stenson, Barrow-on-Trent,! Derby, DE73 7HL Your Customer Admin Area: Your customer admin area is where you will receive and manage your Price Engines leads. It is online at Youʼll need your 4 digit user name and your password, which you should have received by when you signed up. Alternatively, you can go to and click on the link in the top right hand corner of the page which says ʻlogin to your customer areaʼ. Youʼll still need your four digit user name and your password. If you forget your password, click on the ʻForgot your Password?ʼ link directly below the login link on the Price Engines website. We will you a password reminder straightaway. The Quoter family of websites. You can see all our current Quoter websites in action on our Home Improvement Quotes website, Please feel free to try any quoter website for yourself.

7 Price Engines Affiliate Scheme. Do you generate your own sales enquiries? Do those enquiries sometimes fall outside of your working area, or involve products or services you donʼt offer? We have a money making solution for you. Once youʼve joined our network of companies, youʼll notice on your Customer Adminʼ Area a section called Affiliate Tools. From there, you can submit any self-generated enquiry back to Price Engines Ltd. Just type the relevant information in the spaces provided and weʼll do the rest. We pay 5 for every time we place one of your leads with one of our approved home improvement companies and as we submit each lead to a maximum of three four companies, you could earn up to 15 for ever lead you supply. You can check the status of your Affiliate account by using the options under Affiliate Tools in your Adminʼ Area. Weʼll either pay by cheque or credit existing invoices. To make it even easier for you to earn money form your own website, weʼve also created a number of affiliate buttons and widgets, which you can add to your own website. I donʼt have a button or widget but I have a lead to submit... Thatʼs fine. Use the ʻSubmit a Leadʼ form under Affiliate Tools and hand submit the lead information. The lead will be accredited to the account youʼre using at the time of submission. Who is the cheque made payable to? Cheques are made payable to the current name on the account and sent to the current address so itʼs important to make sure these details are correct. (see under Account Details). Does my account have to be ʻOnʼ or live for you to accept my affiliate leads? No - the ʻOnʼ button on the home page of your Customer Adminʼ Area only affects you receiving sales leads from us. You do not have to be ʻliveʼ to submit leads or earn money from them.

Guidelines for Schools

Guidelines for Schools Guidelines for Schools How to set up a school account ebooksforschools.com Contents Guidelines for schools (How to set up a school account) Set up account...3 4 1 Creating a School Account... 4 2 Editing

More information

SLA Online User Guide

SLA Online User Guide SLA Online User Guide Contents SLA Online User Guide 2 Logging in 2 Home 2 Things to do 2 Upcoming events/calendar 3 News features 3 Services 3 Shopping Basket 3 Appointment/Visit Bookings 4 Quote Requests

More information

Creating a Google Voice Account:

Creating a Google Voice Account: Google Voice: Texting Appointment Reminders to Students Google Voice is a free web-based program that provides the opportunity to send and receive free text messages and calls. All that is necessary is

More information

My Secure Backup: How to reduce your backup size

My Secure Backup: How to reduce your backup size My Secure Backup: How to reduce your backup size As time passes, we find our backups getting bigger and bigger, causing increased space charges. This paper takes a few Newsletter and other articles I've

More information

12 Techniques to receive more enquires from your website

12 Techniques to receive more enquires from your website 12 Techniques to receive more enquires from your website At Flow20, approx. 70% of our work involves designing and developing websites for our clients. And, if there s anything else we love as much as

More information

Welcome to the ALT call center

Welcome to the ALT call center Welcome to the ALT call center Please make sure that you go through this entire document and set up everything before you get started taking calls in the call center. Once you have everything set up and

More information

AT&T Voice DNA User Guide

AT&T Voice DNA User Guide AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the

More information

Managing Users and Groups

Managing Users and Groups Managing Users and Groups If you're a system admin, user admin, or group admin, use this brief guide to learn how to use the admin console to add, remove, and edit accounts for users and groups. Note that

More information

New Features Guide SMS + Email Templates

New Features Guide SMS + Email Templates New Features Guide SMS + Email Templates Fergus SMS & Email Templates Guide Version 1.2 Published 27/03/15 click a section to jump straight there 1. INTRODUCTION 5 2. OVERVIEW 6 3. CHANGES TO FERGUS 7

More information

Managing User Accounts and User Groups

Managing User Accounts and User Groups Managing User Accounts and User Groups Contents Managing User Accounts and User Groups...2 About User Accounts and User Groups... 2 Managing User Groups...3 Adding User Groups... 3 Managing Group Membership...

More information

Google Groups: What is Google Groups? About Google Groups and Google Contacts. Using, joining, creating, and sharing content with groups

Google Groups: What is Google Groups? About Google Groups and Google Contacts. Using, joining, creating, and sharing content with groups DN:GA-GG_101.01 Google Groups: Using, joining, creating, and sharing content with groups What is Google Groups? Google Groups is a feature of Google Apps that makes it easy to communicate and collaborate

More information

Creating a Great Video Testimonial

Creating a Great Video Testimonial Creating a Great Video Testimonial Often times the why we do things has far greater value than the how we do things. For if we understand the why, the how typically takes care of itself. The ideal testimonial

More information

Copyright LisaCashHanson.com

Copyright LisaCashHanson.com Hi, itʼs Lisa. I want to say how totally excited I am to have you with me. I know your time is valuable and I promise to deliver tips that you can begin using right away. My Email List Building Empire

More information

RingCentral Office@Hand from AT&T Desktop App for Windows & Mac. User Guide

RingCentral Office@Hand from AT&T Desktop App for Windows & Mac. User Guide RingCentral Office@Hand from AT&T Desktop App for Windows & Mac User Guide RingCentral Office@Hand from AT&T User Guide Table of Contents 2 Table of Contents 3 Welcome 4 Download and install the app 5

More information

TweetAttacks Pro. User Manual

TweetAttacks Pro. User Manual TweetAttacks Pro User Manual The ultimate twitter auto follower, auto unfollower, tweet scraper, reply generator, auto retweeter, tweet spinner, mass retweeter and tweet scheduler with socialoomph integration.

More information

Online Services User Guide

Online Services User Guide Online Services User Guide Welcome to online banking! Whether you re online or using a mobile device, access your accounts whenever and wherever it s convenient for you. Log In: BankMidwest.com Online

More information

HELPFUL TIPS & TRICKS FOR USA JOBS

HELPFUL TIPS & TRICKS FOR USA JOBS HELPFUL TIPS & TRICKS FOR USA JOBS TECHNICAL SUPPORT For support with the website please contact the customer support desk, by clicking the Contact Us link at the bottom of the USAJOBS webpage. This document

More information

HOW TO MAKE MONEY ONLINE USING MYLIKES AND YOUTUBE

HOW TO MAKE MONEY ONLINE USING MYLIKES AND YOUTUBE HOW TO MAKE MONEY ONLINE USING MYLIKES AND YOUTUBE IDRIS ADELEYE (eedriyz@leadwayforum.com) 07030908226 1 NO PART OF THIS PUBLICATION MAY BE DUPLICATED THIS IS A FREE EBOOK AND SHOULD NOT BE SOLD. YOU

More information

Merchant Center User Guide

Merchant Center User Guide Merchant Center User Guide Logging In The Merchant Center is the online management tool for your Groupon promotions. You can track redemption, read customer comments, and view customer demographic information.

More information

CREATING YOUR ONLINE PRESENCE

CREATING YOUR ONLINE PRESENCE CREATING YOUR ONLINE PRESENCE Congratulations on signing up for your webhosting package, you ve just completed the first and most important step in establishing your online presence. There are just a few

More information

ANZ DES TOOLKIT. What you need to know before applying to ANZ

ANZ DES TOOLKIT. What you need to know before applying to ANZ ANZ DES TOOLKIT What you need to know before applying to ANZ 1. Introduction 2. How to apply 3. Typical roles at ANZ 4. How to write a winning resume 5. Tips for impressing at interview 6. How to answer

More information

MEMBER SOCIAL MEDIA SETUP GUIDEBOOK

MEMBER SOCIAL MEDIA SETUP GUIDEBOOK MEMBER SOCIAL MEDIA SETUP GUIDEBOOK I n t r o d u c t i o n The use of social media to support Have the Talk of a Lifetime SM Social media has become a part of everyone s life and provides a powerful platform

More information

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463 VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents

More information

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463 VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents

More information

Reputation Management: A Guidebook

Reputation Management: A Guidebook Reputation Management: A Guidebook 10 best practices for industry professionals You have two key goals when it comes to managing your company s reputation: First and foremost, building the credibility

More information

Getting the most from Contracts Finder

Getting the most from Contracts Finder Getting the most from Contracts Finder A guide for businesses and the public May 2012 What s in this guide What s this guide for?...2 What s on Contracts Finder...2 Searching for notices the basics...2

More information

Getting started with the Business Online Bank

Getting started with the Business Online Bank Getting started with the Business Online Bank Welcome to the Business Online Bank! The Online Bank gives you a clear overview of all your business transactions, real-time financial information and functions

More information

Using Outlook WebAccess

Using Outlook WebAccess Using Outlook WebAccess Outlook Toolbars - Terminology Update all folders New Move/Copy Reply Forward Check for New Messages Help Show/Hide Folders Delete Reply to All Show/Hide Reading Pain Search Address

More information

The 5 Minute WordPress Setup Guide

The 5 Minute WordPress Setup Guide The 5 Minute WordPress Setup Guide The 5 Minute WordPress Setup Guide is copyright Daphne Dangerlove 2013. Worldwide rights reserved. If you have any questions about the material in this guide, please

More information

Baylor Secure Messaging. For Non-Baylor Users

Baylor Secure Messaging. For Non-Baylor Users Baylor Secure Messaging For Non-Baylor Users TABLE OF CONTENTS SECTION ONE: GETTING STARTED...4 Receiving a Secure Message for the First Time...4 Password Configuration...5 Logging into Baylor Secure Messaging...7

More information

Version 4 Revised 5/2015

Version 4 Revised 5/2015 Email Encryption Manual Version 4 Revised 5/2015 This document provides information on sending, receiving, and saving encrypted emails using the WRC Group Message Center. Contents What is Email Encryption...

More information

Setting up an account and logging in using Design & Print Online. Opening a saved project

Setting up an account and logging in using Design & Print Online. Opening a saved project Setting up an account and logging in using Design & Print Online Opening a saved project 1 of 7 Account Set-Up & Login 1. On the Design and Print Online home page click on the Click to start Design & Print

More information

Salon SMS Guide. A short guide to bringing success to your health spa or salon business through SMS text messaging

Salon SMS Guide. A short guide to bringing success to your health spa or salon business through SMS text messaging Salon SMS Guide A short guide to bringing success to your health spa or salon business through SMS text messaging Salons and SMS text messaging - a match made in heaven Whether you are a hair salon, nail

More information

User Guide. Once again, thank you for choosing us. Customer Services Kim Eng Securities Pte. Ltd.

User Guide. Once again, thank you for choosing us. Customer Services Kim Eng Securities Pte. Ltd. CONTENTS 1. Introduction 2. Homepage at First Glance 3. After Login (Trading Page) 4. Login 5. Quick Quotes 6. Quick Trade 7. 4SITE 8. Watchlist 9. Orders 10. Buy/Sell 11. Batch Order 12. Quotes 13. Account

More information

D. USING YOUR SITE FOR ECOMMERCE «cliktips guide»

D. USING YOUR SITE FOR ECOMMERCE «cliktips guide» . Introduction Our system allows you to set up an online shop on your website. It does this by adding shopping features to your gallery/ies, so that your users can buy prints, originals or any other items

More information

What is Text Message Marketing?

What is Text Message Marketing? What is Text Message Marketing? SMS (Short Message Service) Text Message Marketing is the ability to send permission-based text messages to a group of people who have opted-in to your mobile list. The

More information

Big Red Cloud. The Benefits of Online Invoicing. For start ups and small businesses

Big Red Cloud. The Benefits of Online Invoicing. For start ups and small businesses Big Red Cloud The Benefits of Online Invoicing For start ups and small businesses What Is Online Invoicing? Online invoicing allows you to raise and send invoices via email without having to print off

More information

Reset Virtual Gateway Password Job Aid

Reset Virtual Gateway Password Job Aid Summary of Job Aid In order to access a Virtual Gateway s business service, you must first log on to the Virtual Gateway (VG). From the Virtual Gateway s website (www.mass.gov/vg), click Logon to Virtual

More information

For technical assistance our webmaster can be reached at web.master@arsha.org.

For technical assistance our webmaster can be reached at web.master@arsha.org. Welcome Thank you for your interest in ArSHA.org s job listing boards. We ve made a number of changes and improvements to our job listings, including the following enhancements: You can now create an account

More information

MED U. Educational Coordinator Guide MED U

MED U. Educational Coordinator Guide MED U MED U Educational Coordinator Guide MED U Introduction MED U was developed in 2000 to provide quality industry specifi c education to HME providers and give students/employees an opportunity to learn,

More information

iiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiii

iiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiii T H I S I S A V E R Y I M P O R T A N T INVITATION FROM: ADAM SPIEL SPECIAL INVITATION FROM ADAM SPIEL! PAGE 1 PLEASE READ THIS CAREFULLY TIME IS OF THE ESSENCE How Would Your Business (and Life) be Different

More information

ARIBA Contract Management System. User Guide to Accompany Training

ARIBA Contract Management System. User Guide to Accompany Training ARIBA Contract Management System User Guide to Accompany Training Technical Training Team 6/29/2010 Table of Contents How to use this Guide... 4 Contract Management Process... 5 ARIBA- Getting Started...

More information

Table of Contents. Manual for Core Staff - Equipment/Scheduling Core Facilities

Table of Contents. Manual for Core Staff - Equipment/Scheduling Core Facilities Table of Contents 1. Overview 2. How do I manage my account? 3. Equipment Scheduling Workflow Overview 4. Equipment Scheduling Walk Through a. How do I access the list of calendars available for scheduling?

More information

User Reference Guide. PinPoint Document Management System

User Reference Guide. PinPoint Document Management System User Reference Guide PinPoint Document Management System 1 Contents Introduction... 2 Logging In... 3 The Dashboard... 4 Setting Up Your Favorite Screens... 5 Filing A Single Document... 6 Filing Multiple

More information

Travel agents guide to SMS messaging. How to use SMS messaging for marketing, booking, and customer support

Travel agents guide to SMS messaging. How to use SMS messaging for marketing, booking, and customer support Travel agents guide to SMS messaging How to use SMS messaging for marketing, booking, and customer support Why should you use SMS messaging? When was the last time you didn t have your mobile? Chances

More information

Getting Started. PMP is designed by chiropractors for chiropractors!

Getting Started. PMP is designed by chiropractors for chiropractors! ONTARIO CHIROPRACTIC ASSOCIATION PATIENT MANAGEMENT PROGRAM PUTTING EXPERIENCE INTO PRACTICE Getting Started Welcome! This booklet is your quick start guide. It houses basic information about PMP, the

More information

AVDC Document Management System Getting Started

AVDC Document Management System Getting Started Page 1 of 7 AVDC Document Management System Getting Started Login Upon entering the AVDC document management system (http://www.avdc-dms.org/dms/ or via the link on the AVDC web site Home page), the initial

More information

Welcome to HomeTown Bank s Secure E-mail! User Guide

Welcome to HomeTown Bank s Secure E-mail! User Guide Welcome to HomeTown Bank s Secure E-mail! User Guide To access the secure email message center, click the Secure Email link on the www.htbmn.com main web page. Select whether you are a new user of the

More information

Excel Integrated Reporting

Excel Integrated Reporting Excel Integrated Reporting Copyright statement Sage (UK) Limited, 2012. All rights reserved We have written this guide to help you to use the software it relates to. We hope it will be read by and helpful

More information

Prospecting Scripts. 2 keys to success in Real Estate

Prospecting Scripts. 2 keys to success in Real Estate Prospecting Scripts 2 keys to success in Real Estate 1. TALK TO PEOPLE 2. ASK THE RIGHT QUESTIONS 1. Door-knocking or cold calling properties around a new listing (inviting them to a property preview)

More information

After you install Spark, you'll get going by logging in and adding contacts. Try out a chat with one of your contacts!

After you install Spark, you'll get going by logging in and adding contacts. Try out a chat with one of your contacts! Spark User Guide Welcome to Spark! This guide will get you acquainted with the basics of chatting using Spark. You'll get logged in, add contacts, chat by text and voice, exchange files, and more. Note:

More information

Best Practices for Managing Your Public Web Space and Private Work Spaces

Best Practices for Managing Your Public Web Space and Private Work Spaces Best Practices for Managing Your Public Web Space and Private Work Spaces So You re an Administrator to a Committee, Round Table, System User Group or Task Force? This Guide will introduce you to best

More information

This book does not contain affiliate links. Copyright 2009 Jodi Kaplan

This book does not contain affiliate links. Copyright 2009 Jodi Kaplan You may email, print, or post this report freely. Just leave it intact, don t change it, and keep it as a PDF file. You may republish excerpts as long as you attribute them to this e-book and link back

More information

Good Product Manager Bad Product Manager

Good Product Manager Bad Product Manager Good Product Manager Bad Product Manager By Ben Horowitz and David Weiden Note: this document focuses specifically on product management in the context of a "divlet" [small division] in AOL. Related key

More information

Our website Internet Banking

Our website Internet Banking Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents 1. Security, system requirements and cookies...3

More information

Using Credit / Debit Cards online

Using Credit / Debit Cards online Using Credit / Debit Cards online Presented by Naveed Farooq Admin Nidokidos Network www.nidokidos.org Get Nidokidos Hosting Package Join Nidokidos Group Email Me Facebook What is credit card Credit card

More information

Reference Guide for Returning Customers

Reference Guide for Returning Customers Maine s Maine s Job Bank Reference Guide for Returning Customers September 2010 Please keep this copy of the Reference Guide in the Information Center for others to use. You may request a copy of this

More information

CITY OF BURLINGTON PUBLIC SCHOOLS MICROSOFT EXCHANGE 2010 OUTLOOK WEB APP USERS GUIDE

CITY OF BURLINGTON PUBLIC SCHOOLS MICROSOFT EXCHANGE 2010 OUTLOOK WEB APP USERS GUIDE CITY OF BURLINGTON PUBLIC SCHOOLS MICROSOFT EXCHANGE 2010 OUTLOOK WEB APP USERS GUIDE INTRODUCTION You can access your email account from any workstation at your school using Outlook Web Access (OWA),

More information

USER GUIDE. 2013 VMware, Inc. Web: socialcast.com Twitter: @socialcast

USER GUIDE. 2013 VMware, Inc. Web: socialcast.com Twitter: @socialcast 2013 VMware, Inc. Web: socialcast.com Twitter: @socialcast Table of Contents GET STARTED 1 Edit Your Profile 1 Select Notifications Preferences 2 Change Your Password 2 Invite Others to Your Community

More information

USING THE PHONE TO PROMOTE YOUR BUSINESS

USING THE PHONE TO PROMOTE YOUR BUSINESS OWEN MORRIS Smart Marketing Bulletin Aug / Sep 2008 USING THE PHONE TO PROMOTE YOUR BUSINESS If you want to drive your business forward, get on the phone! Using the telephone to support your sales, marketing

More information

Frequently asked questions.

Frequently asked questions. Frequently asked questions. What is Bath Online? Bath Online is the online savings service from Bath Building Society that provides you with 24-hour access to view your existing savings accounts and the

More information

Secrets From OfflineBiz.com Copyright 2010 Andrew Cavanagh all rights reserved

Secrets From OfflineBiz.com Copyright 2010 Andrew Cavanagh all rights reserved Secrets From OfflineBiz.com Copyright 2010 Andrew Cavanagh all rights reserved The Lucrative Gold Mine In Brick And Mortar Businesses If you've studied internet marketing for 6 months or more then there's

More information

Welcome to Marist College s new Voicemail system. Recording your Greeting. Contents of this Booklet. First Time Users, What do I need to get started?

Welcome to Marist College s new Voicemail system. Recording your Greeting. Contents of this Booklet. First Time Users, What do I need to get started? 1 VoiceRite Client version 3.7, before you start what you need to know Welcome to Marist College s new Voicemail system Unified Messaging is a powerful, yet easy-to-use messaging system. It integrates

More information

HOW TO USE UNIVERSAL JOBMATCH

HOW TO USE UNIVERSAL JOBMATCH HOW TO USE UNIVERSAL JOBMATCH Universal Jobmatch is an internet web site. It is run by The Department of Work and Pensions. Job seekers receiving benefits will be expected to register and use it. https://www.gov.uk/jobsearch

More information

Google Apps Migration

Google Apps Migration Academic Technology Services Google Apps Migration Getting Started 1 Table of Contents How to Use This Guide... 4 How to Get Help... 4 Login to Google Apps:... 5 Import Data from Microsoft Outlook:...

More information

STEPS TO REGISTER YOUR PROFILE AND BOOK THE COUPON

STEPS TO REGISTER YOUR PROFILE AND BOOK THE COUPON STEPS TO REGISTER YOUR PROFILE AND BOOK THE COUPON 1. Registering with Sabarimala Virtual Q Portal A user can register into the site after a few easy steps. A user needs to register with the site to be

More information

How to get fewer phone calls you do not want

How to get fewer phone calls you do not want How to get fewer phone calls you do not want This is an EasyRead leaflet of: Nuisance calls and messages - Consumer guide. About us We are called the Office of Communications. Or Ofcom for short. We make

More information

To open up the Scheduler Module, double click on the Scheduler shortcut Icon in your AMWIN shortcut folder saved on your desktop.

To open up the Scheduler Module, double click on the Scheduler shortcut Icon in your AMWIN shortcut folder saved on your desktop. How to use the Scheduler Module The new Scheduler Module has been a very exciting development for AM-WIN. We have spent considerable time over the last 18 months developing and enhancing the Scheduler

More information

Smart E-Marketer s Guide

Smart E-Marketer s Guide 30 insider tips to maximise your email deliverability rate 30 insider tips Step 1. Ensure the domain you use for sending emails is configured to enable authentication (SPF / Sender ID/ DomainKeys). Step

More information

tips to help you deliver great customer support and keep your customers happy

tips to help you deliver great customer support and keep your customers happy 12 tips to help you deliver great customer support and keep your customers happy Customer support is an essential yet tiring and time consuming aspect of running any business. Today more than ever it's

More information

Web Help Desk - EASD Technology Support

Web Help Desk - EASD Technology Support Web Help Desk - EASD Technology Support EASDʼs Technology Services department has instituted a new tech request database system called Web Help Desk. This help desk system will now allow staff members

More information

Warm Market Scripts Ideas.

Warm Market Scripts Ideas. WarmMarket ScriptIdeas Warm Market Scripts Ideas. Schedule a time to talk with them soon after they get the information. Follow-up is the key to success. See some ideas. Speak to your upline support and

More information

KN FreightNet First Steps. Version 2.0

KN FreightNet First Steps. Version 2.0 KN FreightNet First Steps Version 2.0 Introduction Kuehne+Nagel s KN FreightNet service provides you with seamless online processes for your airfreight business, comprising web solutions for automated

More information

MetaTrader 4 for Android TM Guide

MetaTrader 4 for Android TM Guide MetaTrader 4 for Android TM Guide Android is a trademark of Google, Inc. Logging in Upon downloading and installing MetaTrader 4 for Android TM from Google Play, you will see the Metatrader 4 icon appear

More information

Introduction to Open Atrium s workflow

Introduction to Open Atrium s workflow Okay welcome everybody! Thanks for attending the webinar today, my name is Mike Potter and we're going to be doing a demonstration today of some really exciting new features in open atrium 2 for handling

More information

Infocare Parent Portal

Infocare Parent Portal Introduction Infocare Parent Portal The Parent Portal is a fantastic tool which allows the parents and contacts to use the internet to securely see the learning experiences of their children, newsletters,

More information

WTC Online VoIP Phone Settings (WEB)

WTC Online VoIP Phone Settings (WEB) Page 1 WTC Online VoIP Phone Settings (WEB) To access the system, go to www.mywtc.ca and enter the information requested under Online Phone Settings and click on the appropriate "Submit" button. If you

More information

Our website Internet Banking

Our website Internet Banking Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents 1. Security, system requirements and cookies...3

More information

Pharmacy Practice and Operations Assessment

Pharmacy Practice and Operations Assessment Pharmacy Practice and Operations Assessment Guide Introduction The Alberta College of Pharmacists governs pharmacists, pharmacy technicians, and pharmacies in Alberta to support and protect the public

More information

Answers to Cardmember questions about Online Services and statement delivery.

Answers to Cardmember questions about Online Services and statement delivery. Answers to Cardmember questions about Online Services and statement delivery. For more information, please contact your Program Administrator or Customer Service. Online Statements What is an Online Statement?

More information

Outlook Web Access User Guide

Outlook Web Access User Guide Outlook Web Access User Guide Page 1 of 37 Table of Contents Logging in to Outlook Web Access (OWA) 3 Inbox 4 Reading emails 5 The Toolbar 6 Sending a New Email 7 The Toolbar 8 Managing your Inbox 9 Calendar

More information

eroom user guide English version 7.4.4

eroom user guide English version 7.4.4 eroom user guide English version 7.4.4 JOINT Collaboration AS www.joint.no JOINT Collaboration AS support@joint.no www.joint.no Page 1 Contents What is eroom?... 3 Logging into eroom... 4 What is the eroom

More information

Sage Simply Accounting. Getting Started Guide 2012. First Step

Sage Simply Accounting. Getting Started Guide 2012. First Step Sage Simply Accounting Getting Started Guide 2012 First Step Sage Simply Accounting Getting Started Guide First Step 2012 Getting Started... 1 Setting Up Your Company... 3 Setting Up Customers and Vendors...

More information

WHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION

WHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION WHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION Welcome I knew that, but I didn t know this. This document is designed for marketing managers who are familiar with the strategies

More information

Enhanced NET Securities Trading Platform User Hints

Enhanced NET Securities Trading Platform User Hints Enhanced NET Securities Trading Platform User Hints I Securities Trading 1. Buy/Sell 2. Speed Trading 3. Order Type accepted in various Trading Session 4. Order Amendment 5. Order Cancellation II. Account

More information

Mobile MessageBank Standard User Guide

Mobile MessageBank Standard User Guide 1. Now Everyone Gets The Message 2. MessageBank Stard Set Up 3. Using MessageBank 4. Options 5. Pricing 6. Billing 7. Troubleshooting 8. Helpful Hints 9. Tips 10. More Information Mobile MessageBank Stard

More information

Online School Admissions. Applying Online Guidance notes

Online School Admissions. Applying Online Guidance notes Online School Admissions Applying Online Guidance notes Contents Before you begin... 2 Logging on... 4 Accessibility... 5 Registering... 6 Registration Your Personal Details... 6 Registration Your Login

More information

College Faculty Salary and Credentialing System

College Faculty Salary and Credentialing System College Faculty Salary and Credentialing System WELCOME! The College Faculty Salary and Credentialing System has been developed to streamline the process of Salary Placement and Credentialing submission,

More information

Vodafone Text Centre User Guide for Microsoft Outlook

Vodafone Text Centre User Guide for Microsoft Outlook Vodafone Text Centre User Guide for Microsoft Outlook 1 Contents Introduction 1 System requirements 2 Installation 3 The installation guide 3 First use 5 Send a message 8 Select recipient 8 Enter the message

More information

Outlook Web App McKinney ISD 5/27/2011

Outlook Web App McKinney ISD 5/27/2011 Outlook Web App McKinney ISD 5/27/2011 Outlook Web App Tutorial Outlook Web Access allows you to gain access to your messages, calendars, contacts, tasks and public folders from any computer with internet

More information

Providers can access the precertification tool by logging in to the Amerigroup provider self service website or the Availity Web Portal.

Providers can access the precertification tool by logging in to the Amerigroup provider self service website or the Availity Web Portal. Precertification Status and Appeals Use the Amerigroup Provider self service website to check the status of a precertification request, submit a request for Amerigroup to change a decision we made on a

More information

Beginner s guide to signing up to use the VAT Online service

Beginner s guide to signing up to use the VAT Online service Beginner s guide to signing up to use the VAT Online service You ll find this guide useful if you re a VAT customer who hasn t yet signed up to use the HM Revenue & Customs (HMRC) VAT Online service and

More information

SSL Secure Server. Installation Requirements

SSL Secure Server. Installation Requirements SSL Secure Server This section covers certificate installation requirements, how to use the server's shared certificate, creating a self-signed certificate, and installing a purchased certificate. Any

More information

Published by Murphy & Company, Inc. 13610 Barrett Office Drive Suite 206 St. Louis, MO 63021 www.mcompany.com

Published by Murphy & Company, Inc. 13610 Barrett Office Drive Suite 206 St. Louis, MO 63021 www.mcompany.com Published by Murphy & Company, Inc. 13610 Barrett Office Drive Suite 206 St. Louis, MO 63021 www.mcompany.com 2009-2013 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer

More information

e-administration your guide to using with TNT

e-administration your guide to using with TNT e-administration your guide to using with TNT For any administrative assistance please email group.admin.stubbins@tnt.com For any technical advice please contact 01827 711 611 Contents welcome to e-administration

More information

1. What s new and upgrade guide version 6 pg 1. 2. how do you re-register your pg 9

1. What s new and upgrade guide version 6 pg 1. 2. how do you re-register your pg 9 Contents 1. What s new and upgrade guide version 6 pg 1 2. how do you re-register your pg 9 pastel evolution PAYROLL SOFTWARE? 3. NEW FEATURES pg 10 sage PASTEL EVOLUTION ACCOUNTING 4. NEW FEATURES pg

More information

Best practice guide for reporting PAYE information on or before paying an employee

Best practice guide for reporting PAYE information on or before paying an employee Best practice guide for reporting PAYE information on or before paying an employee Advice from employers, payroll professionals and agents on how to successfully report on or before paying an employee.

More information

Internet Stock Trading Customer Operation Guide

Internet Stock Trading Customer Operation Guide Internet Stock Trading Customer Operation Guide This Operation Guide provides the instructions of how to use our Internet Stock Trading service. Please visit our web site at http://www.shacomsecurities.com.hk

More information

Normandale Community College Student Employment Website Employer User Guide Updated December 15, 2010

Normandale Community College Student Employment Website Employer User Guide Updated December 15, 2010 EMPLOYER USER GUIDE Getting Started... 2 Request Log-In Permission... 3 Log In... 4 My Control Panel... 5 Post a New Job... 7 Review Student Applications... 12 Contact Applicants... 13 Hire a Student...

More information