SANTA CRUZ COUNTY REGIONAL OCCUPATIONAL PROGRAM MEDICAL ASSISTING 1: ADMINISTRATIVE
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1 SANTA CRUZ COUNTY REGIONAL OCCUPATIONAL PROGRAM MEDICAL ASSISTING 1: ADMINISTRATIVE CBEDS Title: Medical Office Services CBEDS Number: 4242 Career Path: Home, Health & Recreation Course Description: The Medical Assisting Administrative course includes general workplace competencies for administrative medical assistants. This course introduces students to the diverse occupation of the administrative medical assistant. Topics covered include ethical and legal responsibilities, safety, medical terminology and abbreviations, and socio-economic issues affecting health care, professional appearance, the health care industry, human behavior and interpersonal skill, computers in the medical office, telephone techniques, scheduling appointment, written and oral communication skills, reception processing, billing and coding for insurance and medical records management Job Titles: Job Title O*NET codes Medical Records and Health Information Technicians Medical Secretaries Medical Assistants Medical and Clinical Laboratory Technicians Receptionists and Information Clerks Pharmacy Aides Pharmacy Technician Prerequisites: Suggested to have basic computer skills Read and write at high school level Basic math skills Maximum hours of instruction: Classroom instruction 318 Internship
2 COURSE OUTLINE Upon successful completion of this course, students will be able to demonstrate the following skills necessary for employment or further education and training: I. Career Preparation Standards (Note: additional hours for Career Preparation Standards are integrated into instruction in content area standards). A. Understand how personal skill development--including positive attitude, honesty, self-confidence, time management, and other positive traits--affect employability. 1. Demonstrate an understanding of classroom policies and procedures. 2. Define business ethics and explain the importance of ethical standards in the business environment. 3. Discuss the laws that apply to sexual harassment and discuss tactics for handling harassment situations. 4 Discuss importance of personal skills in a business environment i.e. positive attitude, self-confidence, honesty, perseverance, self-discipline. 5. Define personal hygiene and identify acceptable business attire for the industry. 6. Prioritize tasks and meet deadlines. B. Understand principles of effective interpersonal skills, conflict resolution and negotiation. 1. Discuss and demonstrate the dynamics of conflict resolution and negotiation and their importance within the business environment. 2. Work cooperatively, share responsibilities, accept supervision and assume leadership roles. 3. Demonstrate cooperative working relationships and prepare etiquette across gender and cultural groups. C. Understand the importance of good academic skills, critical thinking and problem-solving skills in the workplace. 1. Recognize the importance of good reading, writing, math, and keyboarding skills in the business environment and implement a plan for selfimprovement as needed. 2. Apply estimation, measurement and calculation skills to business applications, including whole number math, 2 Hours Classroom 20 Hours Intern
3 decimals and fractions, counting and monetary function and use of tables as appropriate to industry. 3. Read, write and give directions. 4. Exhibit critical and creative thinking skills and logical reasoning skills. 5. Recognize problem situations; identify, locate and organize needed information or data; and propose, evaluate and select from alternative solutions. D. Understand principles of effective communication. 1. Read and implement written instructions, technical manuals, written communication and reference books. 2. Present a positive image through verbal and nonverbal communication through use of appropriate methods. 3. Demonstrate proper etiquette in business communications, including an awareness of requisites for international communications (i.e. customs, time zones) 4. Demonstrate writing/editing skills i.e. write, proofread, and edit business correspondence, use correct grammar, punctuation, capitalization, vocabulary and spelling and select appropriate forms of technology for communication. E. Understand occupational safety issues, including avoidance of physical hazards 1. Discuss and implement good safety practices, including avoidance and reporting of physical hazards in the work environment, safe operation of equipment and proper handling of hazardous material. 2. Apply sound ergonomic principles in organizing one s workspace. F. Understand career paths and strategies for obtaining employment 1. Explore career opportunities and projected trends, investigate required education, training and experience, and develop and individual education plan. 2. Identify steps for setting goals and writing personal goals and objectives. 3. Examine aptitudes related to career options; relate personal characteristics and interests to educational and occupational opportunities. 4. Develop job acquisition documents, including job application, resume, appropriate cover and followup correspondence and portfolio. 3
4 5. Identify and demonstrate effective interviewing techniques. G. Understand and adapt to changing technology. 1. Identify and demonstrate use of computer hardware and peripherals. 2. Identify and explain use of computer software. 3. Identify and use operating systems. 4. Input and retrieve information. 5. Understand the importance of lifelong learning in adapting to changing technology. II. Introduction to Medical Administrative Assisting 16 A. Understand the role of health care facilities. 1. Describe types of health care facilities. 2. Analyze government agencies and services. 3. Describe nonprofit agencies and services. 4. Compare health insurance plans. 5. Explain the purpose of organizational structures in health care facilities. 6. Differentiate between early beliefs about the cause of disease and treatment and current beliefs about disease and treatment. 7. Identify major events in the history of health care. 8. Identify current trends or changes in health care. 9. Define, pronounce, and spell all key terms. B. Administrative Medical Assisting Identify & demonstrate telephone techniques 2. Identify & demonstrate scheduling appointments 3. Identify & demonstrate medical records management 4. Identify & demonstrate processing mail 5. Identify & demonstrate A. Financial Management Identify & demonstrate professional fee, billing and collecting 2. Identify & demonstrate basics of diagnostic coding 3. Identify & demonstrate procedural coding 4. Identify & demonstrate health insurance claim forms, third party reimbursement 5. Identify & demonstrate banking services and procedures D. Health Care Systems 6 1. Identify health care facilities and population they serve E. Explain legal and ethical responsibilities Provide examples of situations that might result in legal action of each of the following: malpractice; negligence; assault and battery; invasion of privacy; false 4
5 imprisonment; abuse; and defamation. 2. Describe how contract laws affect health care. 3. Define privileged communications and explain how they apply to health care. 4. State legal regulations that apply to health care records. 5. List basic rules of ethics for health care personnel. 6. List rights of the patient who is receiving health care. 7. Justify professional standards by explaining how they help meet legal/ethical requirements. 8. Define Advance Directives for health care. Define health professional standards and legal responsibilities. 9. Define, pronounce and spell all of the key terms. F. Define medical terminology Identify basic medical abbreviations selected from a standard list 2. Define prefixes, suffixes, and word roots selected from standard list 3. Spell and pronounce medical terms correctly 4. Define, pronounce, and spell all of the key terms. G. Demonstrate knowledge of Anatomy and Physiology Define the basic structure of the human body. 2. Label and diagram main parts of a cell. 3. Describe the basic function of each part of a cell. 4. Compare the four main types of tissue. 5. Describe the basic function of each tissue type. 6. Understand body planes, directions and cavities. 7. On a diagram of the three planes of the body, label the names of the planes and the directional terms related to these planes. Label a diagram of the main body cavities. Identify the main organs located in each body cavity. Locate the nine abdominal regions. 8. Recognize the Integumentary System. Label a diagram of a cross section of the skin. Differentiate between the two types of skin glands. List the function of the integumentary system. 9. Demonstrate knowledge of the skeletal system. List the function of the skeletal system. Label the main parts of a long bone. Name the two divisions of the skeletal system. Name the main groups of bones in each division. Identify the main bones of the skeleton. Compare the three classifications of joints. Give examples of each joint classification. Define, pronounce and spell the key terms 10. Define the muscular system. 5
6 Compare the three main kinds of muscle action. Differentiate between voluntary and involuntary muscle. List the functions of the muscular system. Label major muscles. Define, pronounce, and spell key terms. 11. Define the nervous system. Identify the four main parts of a neuron. Name the two main divisions of the nervous system. Describe the function of each of the five main parts of the brain. Explain the functions of the spinal cord. Name the meninges. Describe the circulation and function of cerebrospinal fluid. Contrast the actions of the sympathetic and parasympathetic nervous system. Define, pronounce and spell all key terms 12. Describe the special senses. Identify five special senses. Label the major parts on a diagram of the eye. Trace the pathway of light rays as they pass thorough the eye. Label the major parts on a diagram of the ear. State the location of the main taste receptors. List general senses located throughout the body. 13. Define the circulatory system. Label the layers, chamber, valves and major blood vessels of the heart. Differentiate between systole and diastole by explaining what happens in the heart during each phase. List the cardiac cycle. List the conductive pathway. Define blood composition. List major types of blood vessels and the action of each type. Define, pronounce and spell al of the key items. 14. Discuss the lymphatic system. Explain the function of lymphatic vessels. List the functions of the lymph nodes. Identify lymphatic ducts and the areas of the body that each drains. List the functions of the spleen. Define, pronounce and spell key terms 15. Describe the respiratory system. 6
7 Label diagram of the respiratory system. List the functions of the nasal cavity. Identify the three sections of the pharynx. Explain how the larynx creates sound and speech. Describe the functions of the epiglottis. Compare the processes of inspiration and expiration, including the muscle action that occurs during each process. Differentiate between external and internal respiration. Define, pronounce and spell key terms. 16. Define the digestive system. Label major organs of the digestive system. Identify the organs in the mouth that aid in initial breakdown of food. Cite functions of the salivary glands. Describe how the gastric juices act on food. Explain how food is absorbed into the body by the villi in the small intestine. List major functions of the large intestine. List major functions of the liver. Explain how the pancreas helps digest foods. 17. Demonstrate knowledge of the urinary system. Label urinary system. Explain the action of the following parts of a nephron: glomerulus, Bowman s capsule, convoluted tubule, and collection tubule. State the functions of the ureter, bladder and urethra. Explain why the urethra is different in males and females. Interpret terms used to describe conditions affecting urination. 18. Describe the endocrine system. Label main endocrine glands. Describe how hormones influence various body functions. List which glands produce what hormones. 19. Demonstrate knowledge of the reproductive system. Label male reproductive system. Trace pathway of sperm from where they are produced to where they are expelled. Identify organs of the male reproductive system. Explain how male reproductive system secretes fluids added to semen. 7
8 Label female reproductive system. Describe how an ovum is released. Explain the action of the endometrium. Describe how the female reproductive system works. H. Demonstrate knowledge of human growth and 26 development. 1. Define life stages. Identify the seven main life stages. Identify physical, mental, emotional and social developments that occur during each of the seven main life stages. Explain the causes and treatments for eating disorders and chemical abuse. Identify methods used to prevent suicide and list common warning signs. Recognize ways that life stages affect an individual s needs. 2. Demonstrate knowledge of death and dying process. Describe the five stages of grieving that occur in the dying patient. Describe the role of the health care worker in the five stages of a dying patient. List purposes of hospice care and justify the right to die. 3. Describe human needs. Explain Maslow s Hierarchy of Needs. Create examples for each of Maslow s Hierarchy of needs. Describe methods people use to meet or satisfy needs. Describe a situation that shows the use of each of the following defense mechanisms: rationalization, projection, displacement, compensation, daydreaming, repression, suppression, denial and withdrawal. 4. Demonstrate effective communications. Identify four factors that interfere with communication. Explain the importance of listening, nonverbal behavior, reporting and recording in the communication process. I. Understand cultural diversity Explain culture, ethnicity and race. List four basic characteristics of culture. Differentiate between culture, ethnicity and race. Identify some of the major ethnic groups in the United States. 8
9 Provide an example of acculturation in the United States. 2. Recognize bias, prejudice, and stereotyping. Create an example of how a bias, prejudice or stereotype can cause a barrier to effective relationships with others. Describe at least five ways to avoid bias, prejudice and stereotyping. Differentiate between a nuclear family and an extended family. 3. Demonstrate understanding of cultural diversity. Identify ways in which language, personal space, touching, eye contact and gestures are affected by cultural diversity. Compare and contrast the diverse health beliefs of different ethnic/cultural groups. 4. Demonstrate respect for cultural diversity. List ways health care providers can show respect for an individual s religious beliefs. Identify methods that can be used to show respect for cultural diversity. Define, pronounce and spell key terms. J. Describe the role of computers in health care Identify the three major components of a computer system. 2. Compare and contrast computer capabilities and limitations. 3. Describe computer applications currently being used in today s health care computer systems. 4. Define, pronounce and spell key terms. 8 K. OSHA 1. Observe all safety standards established by the Occupational Safety and Health Administration (OSHA), especially the Occupational Exposure to Hazardous Chemicals Standard and the Bloodborne Pathogen Standard. 2. Observe fire safety. List the four main classes of fire extinguishers. Relate each class of fire extinguisher to the specific fire (s) for which it is used. Simulate the operation of a fire extinguisher. Locate and describe the operation of the nearest fire alarm. Set up detailed evacuation plan for a laboratory area according to policy. L. Demonstrate preparation for the world of work Identify job-keeping skills. 9
10 2. Explain why employers consider the skills essential. 3. Write a letter of application containing all required information and using correct form for letters. 4. Prepare a resume containing all necessary information and meeting standards for neatness and correctness. 5. Complete a job application form that meets standards of neatness and correctness. 6. Demonstrate how to participate in a job interview, including wearing correct dress and meeting standards established in this unit. 7. Calculate an accurate budget for a one month period, accounting for fixed expenses and variable expenses without exceeding net monthly income. 8. Define, pronounce and spell key items. Maximum hours of instruction: Classroom instruction 318 Internship Instructional Strategies: Lecture, simulations, guest speakers, field trips, role play, demonstration, lab, applied practice. Instructional Materials: The Medical Assistant, edition 9: by Alexandra P. Young and Deborah B. Kennedy printed by Saunders, ISBN # The Medical Assistant, edition 9 workbook: Medical Terminology, an Anatomy and Physiology Systems Approach by: Donnie F. Fremgen and Suzanne S. Frucht by: Prentice Hall, ISBN # Articulation: UC A-G: Academic Credit: Industry/licensing requirement met: Students sit for the California Board certifying testing. Certificates: Course completion certificate attached. Competencies should match major sections of the course outline. Revised: 12/01/05 10
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