Leveraging ERP to Support Key Initiatives Facing Aerospace & Defense Manufacturers Today. Industry Brief: Aerospace and Defense

Transcription

1 Leveraging ERP to Support Key Initiatives Facing Aerospace & Defense Manufacturers Today Industry Brief: Aerospace and Defense

2 Abstract Epicor understands that as an aerospace and defense (A&D) manufacturer, you must identify, consider and respond to a new set of challenges each day. Change in this industry is a given; managing the change with tools and services to distinguish your business from competition is fundamental. With increasing pressure to reduce prices in a business climate of expanding raw material cost and reduced labor availability, businesses like yours are streamlining and adopting new technology to automate business processes for more competitive lead-times and reduced waste in the organization. Additionally, with expanding requirements in the industry to deliver a more rapid response throughout the supply chain, manufacturers are looking for new tools. Epicor Software Corporation is a leader in offering the latest technology solutions to resolve the real business issues of today. With the introduction of Web services, Epicor is positioned to help your company manage internal business processes and meet the demands of your customers for collaboration. On top of these business challenges is a set of government- and industry-mandated regulatory requirements that demand tight control of manufacturing process. Strict business practices are further stressing A&D organizations; Epicor can help. Epicor for Aerospace and Defense (A&D) is a global enterprise resource planning software solution designed for manufacturing organizations who supply products and services to the aerospace and defense industry. Epicor for A&D is a tightly integrated software solution for identifying and planning the extended enterprise resources you need to capture, produce, ship, and account for customer orders. Industry leading Web service technology makes it possible for manufacturers of all sizes, and their trading partners, to derive the benefits of real-time collaboration. In addition to detailed project management and support for the progress billing requirements needed by A&D, Epicor for A&D is distinguished by its increasingly broad focus on planning and managing all resources, both within and across location and company boundaries. This expanded scope has been most strongly felt in a number of areas including Customer Relationship Management (CRM), Supply Chain Management (SCM), Procurement, e-business, Product Lifecycle Management (PLM), Advanced Quality Management (AQM) and Business Performance Management (BPM). Lastly, Epicor for A&D is a multidimensional solution that can quickly respond to pressures across multiple manufacturing industries. For diversified companies or companies looking to diversify in the future, Epicor is uniquely positioned to manage the requirements of multiple industries with a single solution. From aerospace and defense to automotive to medical to electronics to capital equipment and more, Epicor has the experience in working across all major manufacturing industries and has developed solutions to fit the unique requirements for supplying to these industries.

3 Table of Contents Supporting Initiatives of A&D Manufacturers Today and Into the Future 1 Improve Operational Visibility 1 Putting Your Customer at the Focus of Your Business 1 Managing Work Breakdown Structures for More Accurate Estimates 2 Ensuring Profit-Building Programs 2 Meeting Strict Guidelines for Product and Program Data 3 Maintaining Supplier Status Through Delivery Performance 4 Using Lean Methodology and Demand Pull Systems to Improve Lead Times and Reduce Waste 5 Regulatory Compliance 6 Reducing Waste in the Supply Chain 7 Loosening Margins with Additional Services 8 Diversifying Your Workforce 8 Supporting Extended and Global Operations 9 Emerging Technology and Trends 9 Conclusion 10 About Epicor 11 Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future i

4 Supporting Initiatives of A&D Manufacturers Today and Into the Future Improve Operational Visibility Taking stock of core business operations in an integrated fashion is for many manufacturers the initial step in improving bottom line revenues through greater visibility into office to plant floor operations. Through integrated ERP technology, your business removes redundant processes and improves accuracy of information to provide better customer service and centralized operational management. Epicor for A&D is a completely integrated solution for managing your business. From Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and finally Financial recognition, Epicor for A&D has the integrated tools to assist in your initiatives to improve operational visibility and efficiency. The Epicor for A&D modular design offers flexibility in deployment as modules can be purchased and turned on during appropriate phases of implementation. Epicor for A&D Core Manufacturing Putting Your Customer at the Focus of Your Business Tier-1 and tier-2 A&D manufacturers are continually validating their supply chain, monitoring the performance in delivery, cost, and quality of each supplier. To distinguish your business to gain acceptance into the elite supplier network or to maintain your status, today s A&D manufacturer is working more collaboratively with customers during the initial estimate and contract phase and deploying new technologies to meet their changing demands. Epicor for A&D offers a suite of functionality designed to assist your organization in putting the demands of your customer first. Through embedded CRM functionality that provides complete workflow for each estimate, your customer sign off as a stage of the initial design or estimate is ensured. Additionally, with Epicor PLM integrated in the process, design engineers can more proactively work with customer designs during the planning process, managing the back and forth design changes. The result is tighter revision and change control that ensures the right product is produced the first time, eliminating costly mistakes. Epicor Customer Relationship Management (CRM) Epicor Product Lifecycle Management (PLM) Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 1

5 Managing Work Breakdown Structures for More Accurate Estimates Profit margins can get lost in the details. Managing simple to multi-level projects and the details required for optimum profitability and on time delivery can be difficult, especially if multiple systems are deployed for defining and estimating, procuring, and reporting of plant labor and in process status. Epicor for A&D offers comprehensive cost and analytical detail to manage single and multiple level work breakdown structures (WBS) and to give estimators a complete picture of the project or program, eliminating costly mistakes. With multi-level indented bill of material and routing functionality, complex assemblies can be estimated in a single entity, reducing costly redundancies and inefficiencies. A result of comprehensive cost controls that factor labor, material, material burden, overhead and subcontracting, estimates are driven from accurate costing measures for piece of mind in the final estimate. Epicor Estimating/Quoting Management Epicor Engineering Epicor Project Management Ensuring Profit-Building Programs For Manufacturers managing large aerospace and defense contracts, real time monitoring of estimate to cost, delivery, quality, and cash flow provide fundamental indicators of success. Epicor Project Management offers unique flexibility for the estimating, planning, scheduling, analysis, and financial recognition of projects. Enterprise-wide project visibility and collaboration assists manufacturers in better understanding and meeting customer demands. Embedded with project-specific tasks and phases for managing WBS, managing project milestones is automated. Employee task management for customer and internal collaboration is available. Change is inevitable; managing change sets manufacturers apart competitively. Project Management is fully integrated with Business Activity Management (BAM) technology for detailing the changes in a project and outlining the potential results from those changes. In addition to recording changes such as a material replacement or operation standards change, BAM offers unique capabilities to alert key individuals of changes and deficiencies in the project. For example, if a material replacement affects the procurement process, the buyer can be automatically alerted to the change. These are user configurable tools to streamline collaboration. Visibility of project schedules assist planners in managing delivery schedules, procurement demands, and combining like processes or components to be produced side by side. A unique functionality to the system, Epicor Advanced Production includes the ability to combine these processes for optimized plant floor reporting and resource utilization. Epicor Quality Assurance ties together all quality functions, whether it s scrap, rejected materials, or tracking first article inspections. Inspectors have queues of items to inspect with full disposition and corrective action follow-up. Plant floor employees can flag parts as nonconformant, which moves them into an inspection queue. Parts that fail inspection may be flagged for review by a material review board. Epicor Advanced Quality Management, discussed later, offers expanded quality reporting and metrics required by A&D manufacturers. Epicor Business Intelligence delivers on-demand cross project analysis of key elements, such as labor type or material classification, to offer like-for-like cost comparisons of estimate versus build configurations and results in better management of the project from a cost, revenue and cash flow perspective. Because it is available during production, manufactures know real time what adjustments to make. Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 2

6 Invoicing is automated based on fixed date, fixed amount, user-defined stage of the project completion, or user-defined cost to date. Finally, complete project or program analytics allow manufacturers real time project analysis for reporting overages as they happen rather than at the end of the project, laying the foundation for Incurred Cost Reporting and other Department of Defense required reporting. Epicor Project Management Epicor Business Activity Management (BAM) Epicor Engineering Epicor Advanced Production Epicor Scheduling and Advanced Planning and Scheduling Epicor Business Intelligence Epicor Quality Assurance and Advanced Quality Management Meeting Strict Guidelines for Product and Program Data Product and program specific data for A&D manufacturers is especially stringent due to governmental regulations, as well as industry standards for recording products at the design, production, sourcing, and delivery stages. For A&D manufacturers, having single source recovery of data that can be archived for long periods of time (ex. Up to 10 years for major military aircraft) can simplify costly audits and more quickly provide access to valuable information in the field where it is needed. Additionally, in today s climate of increased national security, offering secure product data measures and tight control of customer assets as well as internal design, drawings, and production documentation promotes premium supplier status. Epicor for A&D offers a complete end-toend solution to manage all aspects of a product s lifecycle, as well as enabling enterprises to control the enormous amount of electronic documentation that they produce. From engineering to production to service to finance, complete product history and visibility is available. Epicor for A&D understands the unique needs of highly engineered products. From multiple revision control to management of multilevel complex products, Epicor is tooled with drag and drop simplicity and visibility in single to collaborative design phases. Embedded with strict control of engineering changes, including optionally requiring a password at the check-in level of a product update and workflow that guides design change based on customer driven requirements, Epicor for A&D ensures accuracy of production and elimination of costly mistakes. Companies in the aerospace industry have product lifecycle management (PLM) requirements that differ from companies in most other industries due to the length of product life cycles and a high degree of government regulation. Aerospace Companies have Special Product Lifecycle Management Requirements Giga Information Group November 14, 2002 Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 3

7 Epicor offers out-of-the-box document control that simplifies the attachment of documents throughout the system, whether for example: product, customer, sales order, or quality related, the attachment functionality and opportunity to utilize standard viewer technology with redlining capability is available. In addition, managing compliance documentation with incoming and outbound products can be overwhelming. Epicor automates the receipt of these documents as well as alerts shipping when outbound documentation is required. Epicor also offers document distribution functionality that ensures an electronic copy of each outbound document is recorded and archived as well as offers scanning capabilities for inbound documentation. For additional security, Epicor PLM employs document vault functionality, as well as document level security. It also ensures accuracy and completeness of documentation through automated management of source document and sub documents on a single request. This is especially helpful for complex manufacturers with multilevel assemblies who desire being able to pull the documentation for the end product and all sub-documentation at the same time. Ensuring better collaboration with customers, Epicor PLM offers functionality that audits who has the document, including whether it has been delivered to the customer or a 3rd party electronically. Epicor PLM also deploys all common CAD integrations and can bring engineer design plans (routing and material requirements, including outsourced operations) directly into the estimating and production process automatically. Epicor Engineering Epicor Document Management Epicor Advanced Print Management & Plus Epicor PLM Epicor Business Process Management Maintaining Supplier Status Through Delivery Performance Long term customer relationships are the bread and butter for this industry. Maintaining supplier status is based on measurements of not only cost and quality, but delivery performance is also critical. For many A&D manufacturers, offering superior day to day delivery performance is inherent. These same manufacturers have differentiated themselves with unparallel agility in times of growth. Managing agility and performance at the same time can be a balancing act. Systems can help. For example, responding to electronic requests via EDI orders and change orders, management of contract changes manually can be time consuming as well as error prone. Rapid response to changes through ERP integration of standard EDI documents such as 850 (Purchase Order) and 860 (Change Order) on the inbound side can streamline operations, giving production greater visibility over the latest demand, tightening turn around time to customer requirements. Responding to change without putting the production and sourcing area in a tailspin with each change order gives stability to the business. With Epicor MRP, each set of delivery changes are automatically scheduled into production as planned work orders that purchasing and production can see and plan towards without committing and releasing the order to the floor. This added visibility in the planning stage drives greater purchasing efficiencies and allows production to take advantage of obvious efficiencies in the production process. Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 4

8 For many A&D manufacturers production visibility, in particular the schedule of the plant has outgrown the traditional whiteboard. It now encompasses more expansive requirements such as what-if scenarios, multi-resource constraints, and in some cases as a result of workforce diversification, capability based scheduling (whether employee skill set or machine capability). The tools to closely identify and respond to scheduling changes are available within the Epicor Scheduling and Advanced Planning and Scheduling modules. Additionally, tooled with visual scheduling boards and multi-resource scheduling boards that offer color coded load, drag and drop load capabilities, and drill-down functionality, master schedulers as well as production managers can accurately manage change and respond to overload constraints proactively. Overload informer functionality is a proactive tool to identify resources overloaded. For manufacturers responding to the question, When can you deliver? during the sales cycle, Epicor Advanced Planning and Scheduling offers true Capable-to-Promise capability that absorbs the requirements for the sales order into the scheduling using appropriate finite capacity and MRP rules to offer an accurate delivery date. Simple acceptance of the sales order, move the requirement into production and procurement. Epicor for A&D also offers EDI outbound ASN electronic documents to alert your customers that you have shipped product. In addition, Epicor for A&D responds to customer requests for delivery preference as well as accommodating the unique address (multiple line requirement and lots of room) and shipping requirements. Epicor EDI Epicor MRP Epicor Scheduling and Advanced Planning and Scheduling Using Lean Methodology and Demand Pull Systems to Improve Lead Times and Reduce Waste Innovative manufacturers who deploy lean methodologies business-wide reap huge benefits in terms of customer satisfaction and overall business performance. Epicor for A&D can help. For manufacturers looking to reduce wasted processes from the office to plant floor, integrated systems streamline business processes. Additionally, support for cell-based strategies to support key customer requirements as well as on the plant floor, deploying demand pull systems that are based on replenishment principals further JIT material and component efficiencies. Epicor for A&D contains embedded Kanban functionality (i.e. signal to manufacture or move product) that offers the functionality required to manage several types of electronic signals for Kanban control. As inventory levels or order demand requires additional product, Kanbans are automatically triggered for replenishment. Whether internal replenishment through a move/manufacture of product or electronic notification to the supplier to ship off an existing blanket order, Epicor for A&D Kanban functionality removes wasted processes in planning and production. Kanban Receipt functionality automatically triggers inventory stocking and plant floor in process levels with single entry of completion, reducing time and attendance as well as material transactions often mandatory in working ERP. Supporting both complete demand pull installations as well as hybrid approaches, Epicor for A&D notifies of Kanban requirements down to the Part and Bin level for maximum flexibility during implementation. Assisting automation of material and component availability, Epicor Advanced Material Management through RF device capabilities assists material handlers to even production flow by ensuring that the right product or material is at the right production area for zero downtime and continuous production flow. Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 5

9 Epicor Production Management Epicor Inventory Management Epicor Hand Held Epicor Advanced Material Management Regulatory Compliance On top of the other challenges facing A&D manufacturers, a new set of governmental and industry mandated regulatory requirements that demand tight control of manufacturing process and traceability along with strict business practices are further stressing A&D organizations. From Sarbanes-Oxley to ISO/AS9001, today s A&D manufacturer is faced with challenges that eat at the bottom line of their profits. Epicor s robust infrastructure coupled with its comprehensive Quality Suite (including Epicor Quality Assurance and Epicor Advanced Quality Management) offers a comprehensive approach to automating the compliance process. Epicor for A&D core infrastructure incorporates Business Activity Management to promote real time response to business issues as they happen and to alert key employees proactively based on business indicators. Say what you do and do what you say. The standard by which many compliance manuals have been developed, requires a tremendous amount of business process documentation and analysis. Outside of the complete suite of tools within Advanced Quality Management, Epicor offers embedded workflow and advanced Web services workflow functionality in Epicor Service Connect to give manufacturers both an internal tool for escalation and sign off, as well as a tool that reaches beyond the enterprise when working with customers and suppliers. Through automation of ERP Web service transactions, manufacturers are able to better discriminate how their time is used in collection of information within the system as well as automating mundane tasks, such as forecast updates coming in from customers. Security of information in Aerospace and Defense is a primary concern for many manufacturers. Whether customer driven or business driven, security of information, workflow, and appropriate access are critical to many audits. Epicor for A&D offers a comprehensive security system that not only gives field level access/denial support. Tight control of product data through Document Management, Product Lifecycle Management (PLM), and extensive product notes, as well as historical management of product data, help Epicor for A&D manufacturers respond to tight mandates on product information. Definition of process, quality checks, and initiatives such as corrective actions further drive performance improvement and ensure audit success. Epicor Quality Assurance and Advanced Quality Management are comprehensive solutions that drive quality improvements. From lifecycle product launch to decline, complete product quality information is centralized and available for process improvement. Some of the core functionality included in our solutions: Complete MRB functionality, including multiple disposition approvals, trend analysis, final assembly buy off, direct links to MRB activity, immediate and root cause action approvals, automated verification notification, and in case of failure, automated generation of new corrective actions. Support for first article engineering plans from a master engineering list of characteristics with functionality to tie engineering change requests (ECRs) to inspection plans. Advanced dock to stock receiving inspection queue that incorporates skip lot traceability with automated inspection triggers based on supplier performance. Built with product specific rules for inspection criteria, inspectors are automatically alerted when purchased products needing inspection come in. Functionality includes automatic generation of MRBs when problems are found. Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 6

10 Epicor for A&D Advanced Quality Management offers complete support for in-process inspection and statistical process control (SPC) metrics. Complete reporting includes Cp/Cpk reports by supplier, customer, part number, and equipment. For complete supplier performance analysis, Epicor Advanced Quality Management offers supplier management and scorecards with complete supplier performance history, including ratings, inspection histories, NCM tracking, and Corrective Actions. Support for full Production Launch initiatives, included PPAP and APQP initiated by the automotive industry. With a comprehensive toolset to assist in compliance initiatives, manufacturers who have not yet started their implementation or who are moving from manual systems can find new efficiencies in automation and greater communication across the organization to make the next audit that much less of a business interruption. Epicor Service Connect Epicor Document Management Epicor Product Lifecycle Management (PLM) Epicor Quality Assurance and Advanced Quality Management Reducing Waste in the Supply Chain It s a known fact that the number of suppliers servicing the A&D manufacturing industry has been greatly reduced in the last decade. Working with a few rather than many has helped to develop closer collaboration between tier-1, -2, and -3 suppliers but also requires continued movement towards tighter collaboration up and down the supply chain. For manufacturers in the middle, flexibility to respond for customers requests while tightly managing suppliers and operations is essential. Epicor for A&D offers a suite of tools that promote tighter collaboration throughout the supply chain while analyzing the same metrics you are measured on such as supplier shipping performance. Epicor BI introduces these supplier metrics using graphical queries and drill-down capabilities. For many looking for new efficiencies and measurements of supplier performance, look to automated processes for requesting RFQ s or for sending change orders through electronic queues on supplier portals such as the Epicor Supplier Connect module. Taking the portal to the next level and actually transacting electronic data directly from Epicor ERP to your supplier system through Epicor EDI or Epicor Supplier Connect brings optimum supplier response time as well as elimination of redundant data entry and costly mistakes. Being operationally able to responding to your customer requests for RFQs can be expedited during the discovery phase through electronic triggers to internal buyers that supplier RFQ s are required to complete estimates. Instantly, the buyer can publish the request to the Epicor Supplier Connect portal and your supplier can respond, feeding your customer estimate in real time with accurate information on the next project. Epicor Service Connect Epicor Supplier Relationship Management Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 7

11 Loosening Margins with Additional Services Manufacturing plants that at one time were just producing products are now looking for new ways to be competitive and enhance profit margins. In response to customer demands, more and more are taking on quality functions, doing assembly to supply complete components, and offering onsite installation and maintenance services as a way to compete. For these manufacturers, Epicor for A&D offers Field Service capabilities for organizations that install, repair or service offsite or at the plant. You can centralize all processes related to the dispatching of technicians and cost reporting of service calls in the field. This module supports drop shipment of service parts directly to the customer site as well as offering a single interface so that a dispatcher can track all stages of each service call with a few mouse clicks. From service-level agreements to service call center dispatching to warranty and return, complete full circle tracking of service events and billing are offered with Epicor Field Service. Epicor Field Service Diversifying Your Workforce In this climate of implosion of the workforce, many manufacturers are stepping up new programs for recruiting new workers and cross training existing workers. Along with these new initiatives, new industry mandates requiring strict proof of competence and training are forcing manufacturers to move beyond their Microsoft Excel spreadsheets to systems that automate tracking of the workforce. Epicor Human Resource Management System (HRMS) enables you to meet strict mandates for employee skills, certifications, and qualifications. Reduce Administrative overhead as you speed key HR processes, including recruiting, hiring, appraisal, benefits administration, payroll, analytics, and training. In addition, the Training Module provides a complete infrastructure to manage, deliver, and track training participation in online or classroom-based environments. The aerospace industry is on the verge of a workforce crisis. Some 600,000 workers employed in the sector are aging and almost 30 percent will be eligible to retire in Quarterly Digest for the Aerospace Industries Association (AIA) Executive Report Q Epicor HRMS Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 8

12 Supporting Extended and Global Operations With competitive pressures driving many manufacturers to expand globally where labor is considerably less expensive and the recent trend in plant consolidations, many manufacturers today both large and small find themselves suddenly managing multiple sites disparately. Epicor for A&D offers comprehensive multi-site capabilities coupled with global presence to meet your company s requirements for local support. Competing globally and domestically bridging geographic and strategic diversity and eliminating supply chain inefficiencies can be accomplished with the technologies to streamline intra- and inter-company processes and communicate quickly and accurately. Synchronization of complex relationships which determine supply, demand and fulfillment is the means to reaching new, industry-leading levels of business performance. Epicor for A&D can help you achieve maximum efficiencies across your globally extended enterprise. Epicor Multi-Site Epicor Currency Management Epicor Languages Epicor Country Localizations Emerging Technology and Trends Epicor Software is uniquely positioned with a complete suite of applications based on 100% Web services technology, protecting your investment in software and services well into the future. Why are Web services so important to manufacturers, particularly in A&D? Outside of all of the reasons organizations look to Web services for deployment; speed, stability, reusability, and more; for midsize manufacturers who supply tier-1 and tier-2 A&D manufactures, the incentive is eminent to drive electronic collaboration more firmly into their supply chain. Web services collaboration is fast becoming a necessity to doing business. Epicor for A&D is uniquely positioned on this technology today and comes with a suite of Web services tools such as Epicor Service Connect that make internal and external service collaboration a reality. Service-oriented architecture provides the framework and standards for building the supply chain of the future. Aberdeen Group The Service-Oriented Architecture in the Supply Chain Benchmark Report September 2005 Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 9

13 Conclusion Aerospace and Defense companies looking for new efficiencies and ways to better manage their operations can turn to Epicor Software Corporation for a comprehensive solution built to meet the unique requirements of A&D manufacturers. From initial contact to product launch through to lifecycle decline and financial recognition, Epicor for Aerospace and Defense supports the business issues and strategic initiatives of A&D manufacturers today and into the future. Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 10

14 About Epicor Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Disclaimer This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, January, However, Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims the implied warranties of fitness for a particular purpose and merchantability. All information contained herein is subject to change without notice. The usage of any Epicor Software shall be pursuant to an Epicor end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to Epicor s standard services terms and conditions. Epicor is a registered trademark of Epicor Software Corporation. All other trademarks acknowledged. This document and its contents are the property of Epicor Software Corporation. Recipients of this document should not distribute to any third parties without Epicor s prior written consent. Copyright 2007 Epicor Software Corporation. Supporting the Business Issues and Strategic Initiatives of A&D Manufacturers Today and Into the Future 11

15 For more information on Epicor Aerospace and Defense, contact: Epicor Software Corporation Von Karman, Suite 1000 Irvine, California