Business Flow Management System

Transcription

1 Business Flow Management System Contact us Address: TSQUARE Software Pvt. Ltd. K 305, Mega Center, Off. Pune Solapur Road Pune Phone: (+91) Web:

2 Contents What is BFMS? Return of Investment of BFMS Features of BFMS Benefits of BFMS

3 What is BFMS? A customizable software framework to manage entire business process (Business Flow Management System) of instrument/equipment suppliers to help them to achieve their business goals

4 Business Flow Management System Making business easy..

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6 SVM SVM Sales Visit Management System Track on-field activities across India real time Sales Visit Management System is a frame work that automates your Daily Call Report business process using internet/web. SVM acts as a portal within your organization where every user of the system gets all relevant information about on-field activities of all sales team members with few clicks.

7 Return Of Investment What will your customer achieve? Quick resolution to queries Accurate, up-to-date product information What you will gain: Reduced sales cycle time Improvement in leads-order ration Forecasting/Pipeline visibility Sales Person can stay focused on sales target

8 Key Features Sales Visits Task Management Self Task Management -Team Follow up sales Visits Self Dashboard Tour Program To do list Active/Non active cases classification Territory Management Follow up Team Dashboard for manager Bulk / campaigning MIS Reports

9 Business Benefit I: Auto DCR Automation of Daily Call Report process ensures that management gets following information real time: On-field Activities Target Vs Actual visit progress Follow ups required

10 Business Benefit II: People Independent Preserves vital visit data during high attrition time Management does not need to depend upon people to get customer or contact data

11 Business Benefit III: Reduce Costs SVM helps to reduce operational costs like A. Telephonic Cost B. Reporting Cost Manager can save valuable time by reducing search time

12 Business Benefit IV: Central DB With SVM at your service you can do things very quickly and easily: Campaigning Sending News letters to entire customer base Quick Reporting and Analysis Follow-ups Improved communication among sales team

13 Business Benefit V: MIS Smart MIS for smart management Following reports are available for management to take effective decisions: 1. Forecasting Report Customer wise / ProductWise / Principal Wise 2. Visit Thread Report 3. Task Report 4. Dashboards

14 QMS QMS Quotation Management System anywhere Track, manage enquiries and quotations from Not only does QMS capture customer enquiries, it also helps sales representatives complete their work quickly by reducing the average time required to prepare quotations and keep track of enquiries effectively. With QMS at your service, you don t need to worry about changes in price list, addition of new products or new principal. QMS will take care of all these business changes for you. What s more, sales representatives will be able to prepare a quotation just as theydid in the past.

15 Return Of Investment What will your customer achieve? Quick turnaround time for quote (New as well as Revised) Immediate answer to queries What you will gain: Enquiry to order info at finger tips Quotation with 5 clicks from anywhere, anytime Consistency in quotation formats Storage of customer communication

16 Key Features Enquiry capture Quotation preparation Quotation revision Draft quotation Multi-currency support Preserve customer communication Quotation Update price list from Excel EMD Tracking Quote Follow ups Data Sheet Attachment Enquiry Label Generation Integration of different offices To do list Follow up MIS Reports

17 Business Benefit I: Avoid Errors Auto selection of part number, part name and price ensures that no typo errors in quotation Auto totaling facility ensure 0 summation errors System informs whether you are referring to old price or updated price No human intervention while quote revision, copy quote, etc operations so no chance of copy/paste errors

18 Business Benefit II: EMD Tracking Get vital EMD related data with few clicks: Total money blocked in EMD Total EMD money to be recovered in next month Total EMD money recovered till date Management does not need to depend upon accounts department to get EMD related data

19 Business Benefit III: Productivity Improvement With QMS any sales coordinator can prepare quote within few minutes. Increase number of quotes sent from your organization by 10% and your business by 8% Your sales coordinator can prepare quote with 50 items within 10 minutes time Retrieve any back dated quote with 3 clicks and within 30 seconds even your sales coordinator is on leave

20 Business Benefit IV: More Business QMS means More Productivity means More Quotations means More Orders

21 Business Benefit V: MIS Smart MIS for smart management Following reports are available for management to take effective decisions: 1. Enquiries Recd. Vs Quote Sent Vs. Order Received 2. Principal wise quotations prepared 3. Sales person wise quotation follow up report 4. Quotation Register

22 Business Benefit VI: Brand Building Brand Building Auto formatting of quotes ensures unique format of all quotations sent from your organization. Hence building a brand identity for your company.

23 esms Web based Service Management System to manage your all service related activities effectively.

24 Return Of Investment On time maintenance visits Effective handling of service visits Instrument history on finger tips More control on Service administration activities Quick Analysis of Services provided Better & Increased revenue

25 Key Features Maintain instrument history Capture customer complaints Instrument History is Captured since installation. Create AMC/CC Proposals Plan of AMC visits Call Scheduling Customer Complaints are tracked and managed effectively on time. With predefined templates proposals can be created within few seconds. AMC Visits will be automatically scheduled in time. Service Engineers are assigned calls and their call schedules are tracked. 24

26 Key Features Analysis of service reports Around 35 Reports like Down time, mean report time, AMC won lost. help in providing more quality service. Integration of pre-installation and Installation visits Importing of existing instruments, Customers, Contacts Installation visits are automatically generated once pre-installation visits are done. Any number of Instrument s, Customer s data can be imported in few seconds. Visit Assignments Security Measures Service Engineers will complete the call and submit the reports. Data is securely maintained and each user is provided specified rights to access.

27 Business Benefit I: More Revenue AMC Amount in Lacs Yearly AMC Revenue We guarantee of 20% increase in AMC revenue within 12 months after implementation of esms in an organization Year

28 Business Benefit II: Less Visits System manages complete visit details since pre-installation visit along with service report related to an instrument This helps in reducing unnecessary visits to customer site Statistics shows that company can reduce total cost of visits by 17% with in a year the help of our service management system # of Service Engineers # of Instruments # Visits in a Year Cost Per Visit Cost Saving due to System ` AMC 100 WR 150

29 Business Benefit III: Improved Key Customer Support Escalation mails from system ensures that organization is taking real care of key customers ALWAYS REMEMBER Happy Customer means Repeat Order

30 Business Benefit IV: Auto Scheduling System automatically schedules PM visits Saves lot of time of service manager With service management in place there is absolutely no chance of missing any PM visit

31 Business Benefit V: MIS Smart MIS for effective management More than 40 reports are available for smart management to make effective decisions: 1. YoYIncrease in AMC revenue 2. Efficiency calculation of service engineer 3. Turn Around Time report 4. AMC Proposals Sent Vs AMCsWon 5. Consumed Parts report

32 Business Growth along with Customer Satisfaction Thank You BFMS