1 Installation & Configuration Guide User Provisioning Service 2.0
2 NAVEX Global User Provisioning Service 2.0 Installation Guide Copyright 2015 NAVEX Global, Inc. NAVEX Global is a trademark/service mark of NAVEX Global, Inc. The NAVEX Global logo is a trademark/service mark of NAVEX Global, Inc. Unauthorized use of NAVEX Global, Inc.'s trademarks/service marks is strictly prohibited without prior written permission from NAVEX Global, Inc. Warning and Disclaimer Every effort has been made to make these instructions as complete and as accurate as possible, but no warranty of fitness is implied. The information provided is on an as is basis. The author and publisher shall have neither liability nor responsibility to any person or entity with respect to any loss or damage arising from the information contained in these instructions. 11/3/2015
3 Table of Contents - i Table of Contents Table of Contents i User Provisioning Service 1 Obtaining and Installing User Provisioning Service 2 Setting Permissions 3 Configuring Upload Settings 4 Setting Up the Sync File 7 Configuring Active Directory Settings 7 Preparing a User or Department Sync File 12 User Sync File Format 12 Department Sync File Format 12 Starting User Provisioning Service 14 Configuring User Import Settings 15 Configuring Automated User Synchronization Settings in PolicyTech 15 Configuring Automated Department Synchronization Settings in PolicyTech 17
5 User Provisioning Service - 1 User Provisioning Service You can use the User Provisioning Service utility to upload any of the following types of sync files to your NAVEX Global Gateway or hosted (SaaS) PolicyTech system: Automatically generated Active Directory user information User sync files that are either exported from another database or manually created Department sync files that are either exported from another database or manually created Once you've configured and started the User Provisioning Service and configured and activated Scheduled User Import in Gateway or Automated User Synchronization or Automated Department Synchronization in PolicyTech, the import and sync process goes as follows: User Provisioning Service uploads any sync files found in a specified folder to a Gateway or PolicyTech folder. Note: If you choose to sync user information from Active Directory, a sync file is automatically created and placed in the specified upload folder. If you choose to sync user or department information from a database other than Active Directory, User Provisioning Service cannot pull that information automatically. Someone or a programmatic process must do the work of manually creating or exporting the user or department information and placing it in the specified upload folder. According to the sync trigger you've defined, Gateway or your hosted PolicyTech system monitors the folder where User Provisioning Service placed the sync file. Gateway or PolicyTech then imports the uploaded file and syncs the user or department data it contains with the information already in the Gateway or PolicyTech database. If you're using Gateway, that information is then automatically synced with the PolicyTech database.
6 2 - Obtaining and Installing User Provisioning Service Obtaining and Installing User Provisioning Service To get more information about or to purchase User Provisioning Service, contact Client Support at (toll-free in the U.S. and Canada) or Once you've purchased User Provisioning Service, download the installation package (a.msi file) using the link provided by the Client Support technician, and then install the service.
7 Setting Permissions - 3 Setting Permissions 1. On the computer where User Provisioning Service is installed, create a user. 2. Open Services. 3. Right-click NAVEX Global User Provisioning Service, and then click Properties. 4. Click the Log On tab, and then click This account. 5. Type the user name or use Browse to select the user you just created, type the user's password twice, and then click OK. 6. In Windows Explorer, right-click the folder where User Provisioning Service was installed (C:\Program Files (x86)\navex Global\User Provisioning Service by default), and then click Properties. 7. Click the Security tab, click Edit, and then use Add to add the user you created. 8. With the added user selected, click the Allow check box for Full control, and then click OK. 9. Make sure that the user you just added and Administrators are the only users with full control and that all other listed users' permissions are restricted, and then click OK.
8 4 - Configuring Upload Settings Configuring Upload Settings The Upload tab contains settings that enable User Provisioning Service to upload a user sync file, department sync file, or both to a hosted NAVEX Global server. 1. Click the Upload tab. The Destination settings you need to enter depend on which NAVEX Global applications you have installed. If you have both NAVEX Global Gateway and PolicyTech, you'll want to enter information for Gateway, because it automatically pushes the user sync information it receives to PolicyTech. If you have PolicyTech only, use PolicyTech information. Note: If you're not sure whether your organization is using the NAVEX Global Gateway, here's one way to find out. If the URL you use to access PolicyTech contains.navexglobal.com, then you're accessing PolicyTech through the Gateway. If it doesn't, you may still have Gateway, so you need to perform one additional check. Enter the URL (typically in the format [company name].policytech.com) and then look at the resolved URL once the login page is displayed. If that URL contains.navexglobal.com, then you're accessing PolicyTech through the Gateway. If not, you only have PolicyTech. 2. For Web Server URL, do one of the following: Important: You must include the protocol or in the web server URL. If you have Gateway, type or copy and paste the URL you use to access Gateway and then append the following: /User Store/Import/AutomatedUpload
9 Configuring Upload Settings - 5 For example: matedupload If you have PolicyTech only, type or copy and paste the URL you enter to access PolicyTech (typically name].policytech.com), and then append the following: /api/1.0/users/upload.ashx For example: 3. Do one of the following: If you have Gateway, log in to Gateway as an administrator. Click Users, and then click Scheduled User Import. Copy the key and paste it into the API Key box in the Upload tab of the User Provisioning Service window. If you have PolicyTech but not Gateway, log into PolicyTech as a document control administrator. Click PREFERENCES, click System / IT Settings, and then click Automated User Synchronization. The API key is displayed at the bottom of the window. Copy the key and paste it into the API Key box in the Upload tab of the User Provisioning Service window. Note: The API key from the Automated User Synchronization page is required even if you will only be syncing department information.
10 6 - Configuring Upload Settings 4. (Optional) Select the Compress content check box to minimize the export file size. 5. (Optional) The drop location is a folder on your local network where User Provisioning Service (or someone or some process in your organization, if you're not syncing from Active Directory) will place the user sync file, department sync file, or both. To change the default location, click Browse, find and click a folder, and then click OK. 6. Click Apply to save the settings, and then move on to the next section below.
11 Setting Up the Sync File - 7 Setting Up the Sync File What you do next depends on whether you will be using the User Provisioning Service's built-in Active Directory feature to have user sync files automatically generated or will be exporting or creating user or department sync files yourself. To use the built-in Active Directory sync feature, go to Configuring Active Directory Settings. For instructions on preparing user or department sync files yourself, go to Preparing a User or Department Sync File. Configuring Active Directory Settings Note: This section does not apply if you're syncing user information from a database other than Active Directory or only syncing department information. 1. If it's not already open, in the Start menu under NAVEX Global, click User Provisioning to open the configuration tool. 2. Click the Active Directory tab. Important: If necessary, consult with your IT specialist to get the required Active Directory information.
12 8 - Setting Up the Sync File 3. (Optional) The default Export Time setting for pulling user information daily from Active Directory (AD) is 2:00 AM. If you change the time, be sure to use a time format that is valid for this computer's current Region and Language settings in Windows. For example, the default Short time setting for English (United States) is h:mm tt. 4. (Optional) The default export file name is ADExport.txt. If you change the file name, be sure to include the.txt extension. 5. (Optional) The default fields that are pulled from AD are listed in the Fields box. Important: The field names are specific to NAVEX Global applications. When you later add AD domains to User Provisioning Service, you can map these field names to AD attributes. Do any of the following to make changes: To change a listed key to different one, click Edit, type the new key name, and then click OK. To remove a key from the list, click the key name, and then, below the list, click Delete. To add a field to export from AD, click Add, type a key name, and then click OK. Note: It doesn't matter what key name you use. You will be mapping the key name to an AD attribute value when you add AD domains to User Provisioning Service. To change the key order, and thus the column order in the export file, click a key name, and then click Up or Down.
13 Setting Up the Sync File Click Apply to save any changes. You now need to specify which AD domains you want user information pulled from. Domains must be added one at a time. 8. Under the Domains box on the left, click Add. 9. (Optional) The fields currently selected on the Active Directory tab automatically appear in the Domain Settings window. If necessary, make changes to the export fields for this domain by choosing a different output type or by clicking Edit and modifying the Key, Value, or Output Type text. Notes: If you added a field, be sure to edit it in Domain Settings and type the corresponding AD attribute value. All domains must use the same export fields, so you cannot add or delete fields from within a Domain Settings window.
14 10 - Setting Up the Sync File 10. Fill in the following boxes: Domain (name) Port Authorized User Password 11. For Authentication Type, click NTLM (NT LAN Manager) or Basic. If recommended or required by your IT specialist, select the Require SSL (Secure Sockets Layer) check box for enhanced security. 12. You must include at least one organizational unit (OU) from the domain. Below the OU box, click Add.
15 Setting Up the Sync File Type the OU name. 14. (Optional) The default filter includes all active user objects from the domain. You can edit the filter to be more selective. 15. (Optional) Include Child OUs is selected by default. Click to clear this option's check box if you want only this OU included. 16. Click OK. 17. (Optional) Repeat steps 12 through 16 above to add another domain. 18. (Optional) You can use the Character Replacement feature to replace all instances of one character in AD user information with another character when that data is written to the export file. One reason you might want to do this is to standardize data text or formatting, such as replacing all em dashes with hyphens or replacing hyphens with colons. To add an entry, below the Character Replacement box, click Add. In the OldValue box, type or copy and paste a character, and then, in the
16 12 - Setting Up the Sync File NewValue box, type or copy and paste the replacement character. To delete an entry, click its OldValue or NewValue box, and then, below the Character Replacement box, click Delete. 19. (Optional) The Formatting Options affect the export file contents: To delete all leading and trailing spaces from exported AD field text, select the Trim Whitespace check box. Remove Tabs is selected by default to prevent a tab character within a field from being interpreted as a delimiter and splitting up data that should be contained in a single field. Clear this check box only if you are certain that the AD data contains no tab characters. 20. (Optional) If you're ready for the domain settings to take effect, select the Enable check box. 21. Click Apply to save the settings, and then move on to the next section below. Preparing a User or Department Sync File Note: This section does not apply if you're using the Active Directory sync feature. User Provisioning Service can upload both user and department sync files that are either exported from another database or created manually. After following the instructions below to prepare a user or department sync file (or both), place the file or files in the folder you specified for Drop Location when configuring upload settings in User Provisioning Services. User Sync File Format A user sync file must be a tab-delimited file conforming with the user information formatting requirements found in the"user Information Fields" section of the following online Help topic: Importing and Syncing Users from Another Database. Note: The order of the user information fields (columns) within the sync file is not important. In a subsequent setup step you will map each sync file field to its corresponding PolicyTech database field. Department Sync File Format A department sync file must be a tab-delimited file containing department information in the following format: Reference ID Department Site Name [unique alphanumeric identifier] [department name] [site name]
17 Setting Up the Sync File - 13 Note: Be sure to include the header row, which is ignored when the sync file is processed. For example: Reference ID Department Site Name HQ101 Accounting Corporate Headquarters HQ102 Human Resources Corporate Headquarters HQ103 Engineering Corporate Headquarters HQ104 Purchasing Corporate Headquarters HQ105 Technical Services Corporate Headquarters
18 14 - Starting User Provisioning Service Starting User Provisioning Service When you're ready to activate User Provisioning Service for syncing user information, department information, or both, click the General tab, click Start, and then move on the next section below. Note: You can also start and stop the service (listed as NAVEX Global User Provisioning Service) in Windows Services.
19 Configuring User Import Settings - 15 Configuring User Import Settings You now need to configure user import settings in Gateway or PolicyTech. If you have Gateway, go to the "Scheduled User Import" section of the Gateway Administrator Guide for detailed instructions. If you have PolicyTech but not Gateway, continue with the section or sections below that apply. Configuring Automated User Synchronization Settings in PolicyTech Important: Follow these instructions if are using User Provisioning Service's built-in Active Directory sync feature or have prepared a user sync file yourself. When using User Provisioning Service with PolicyTech, you will need to configure the Automated User Synchronization preference settings to let PolicyTech know the name of and how to handle the user sync file. 1. Log in to PolicyTech as a document control administrator. 2. Click PREFERENCES, click System / IT Settings, and then click Automated User Synchronization.
20 16 - Configuring User Import Settings 3. On the Configuration Settings tab, for File Location type the user sync file name. If you're using User Provisioning Service's built-in Active Directory sync feature, this will be the file name specified on the Active Directory tab in User Provisioning Services. Otherwise, it will be whatever name given to the user sync file that you or a custom application prepared and placed in the upload folder. Notes: PolicyTech knows where to look for uploaded sync file. No path information is needed before the file name. When using User Provisioning Service to sync users, none of the other Automated User Synchronization settings on the Configuration Settings tab apply. 4. Click the Mapping Settings tab. Important: The Mapping Settings tab will not be activated until a sync file has actually been uploaded to the hosted PolicyTech server. You may need to wait up to 24 hours before you can complete this step. PolicyTech retrieves the column headers (first row) from the sync file and lists them in the Column Number column of Mapping Settings. 5. If the content of a Column Number field does not match what is listed in the Field column, select the correct column number. Important: If you don't want a field imported and synced, for that field's Column Number select Not in File. 6. If the sync file contains a column header row, select the Remove first line? check box so that the export file column headers are not interpreted
21 Configuring User Import Settings - 17 as user information. 7. Click Save. 8. Click the Configuration Settings tab, select the Activate Synchronization check box, and then click Save. Configuring Automated Department Synchronization Settings in PolicyTech Important: Do not follow these instructions if you are using User Provisioning Service's built-in Active Directory sync feature. Continue only if you or a custom automated process has placed a department sync file in the User Provisioning Service upload folder. 1. Log in to PolicyTech as a document control administrator. 2. Click PREFERENCES, click System / IT Settings, and then click Automated Dept. Synchronization. 3. For File Location, type the name of the department sync file, and then click Save.
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