Advances in Japan Office Telephony

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1 Advances in Japan Office Telephony THE BLACK SHIPS ARRIVE Your Presenter Louis Leclerc Managing Director Denphone K.K. Tel:

2 Conventional Office PBX Connect to NTT for local calls Use KDD via NTT for long distance calling

3 Conventional PBX Paradigm Very expensive (80,000yen..100,000yen per station) Few features (no voic , no IVR..) Cannot be easily integrated to web, internet, databases Proprietary hardware and interface standards, not open Poor interoperability with other vendors / suppliers Poorly understood by IT staff

4 Connectivity (old paradigm) Analog, ISDN or PRI to NTT Long Distance calling is done via NTT to other providers (KDD, Myline providers..etc)

5 New environment Japan has very fast and low cost internet service New technology VOIP, open standard PBXs P2P (Skype, Googletalk) Many connectivity choices (VOIP, domestic, overseas long distance providers) Home services (OCN, Yahoo, Vonage) Business services (Fusion, KVH)

6 Connection issues Japan telephone connectivity is non standard ISDN (2 voice channels per circuit) Japan ISDN (INS 64 BRI), is non standard Trunks (23 voice channels per circuit) Rest of world uses E1/T1 trunking Japan uses an ISDN variant called INS1500 PRI

7 VOIP Solutions Peer to Peer Skype PBX Hosted On Site

8 Peer to Peer Skype Plus points Free calls (or low cost to PSTN) Good Windows user interface Integration between voice and chat Good sound quality (over reliable internet connection) Minus points: lack of security 'virus-like' firewall behaviour lack of control (call records etc) total dependence on internet access single offshore vendor dependence questionable legality in Japan

9 Hosted PBX Solutions Advantages Minimum infrastructure Centralizes management Reduces upfront cost Disadvantages Business risk -vendor abandons the business (Livedoor) Running costs Internet connectivity risk Customization restrictions

10 Onsite IP PBX Architectures Proprietary Cisco Call Manager Avaya Open Standard Asterisk (Denphone( Denphone) SER

11 Open Standard IP PBX Open standard, multiple vendor interoperability Hard lines or VOIP connectivity capable New features Virtual offices across town or the world IVR, Voic Custom IVR Lower cost (50,000yen to 80,000yen per station)

12 Denphone VoIP Topology InVitesse Office Phone Configuration InVitesse Tokyo Office USTelephone network VoIP Phone Akasaka VoicePulse To US Phone IAX Fax machine VoIP Phone IAX INTERNET IAX Naka-Meguro IAX SIP SIP Asterisk PBX PC with VoIP software Fax machine OCN To JP Phone FUSION To JP Phone Asterisk PBX INS64 INS1500 Trunk INS64 Line Laptop with VoIP software NTT Telephone network

13 Call Quality Properly designed and installed VOIP systems will sound as good or better than a conventional or analog PBX QoS routers Phone sets / terminals Connection to the PSTN Selection of VOIP service providers

14 Reliability Properly designed and installed VOIP PBXs are as robust as conventional PBXs Design: NTT direct connection failover..etc. Hardware configuration Terminal / Telephone set selection Poorly installed systems by non experienced vendors often have quality / reliability issues

15 Paradigm changes Open standard PBXs do more and cost less Features of large PBXs now in small ones at reasonable cost Self system administration via Web GUI Some features are completely new Can move stations around office, home, or town Can integrate to existing PBX for extra features..don t t need to replace entire existing phone system at once

16 Local Calling solutions Conventional hard wire connections NTT conventional via analog, INS64, INS1500 (PRI) [non-voip] VOIP to Japanese providers NTT Hikari VOIP

17 Long distance solutions KDD conventional calling via NTT Direct via PRI (KVH, Primus) Domestic VOIP providers (Fusion, NTT Hikari) Overseas VOIP providers (Voicepulse( Voicepulse, Telappliant) Peering through your other offices

18 New PBX capabilities Offsite extensions / Virtual offices Phones in homes / suitcases / PCs inbound PBX access # (calling from outside, cellphones) Virtual overseas telephone numbers Call cascades Special applications via databases Call tracking via CRM Click to dial via CRM Smart CallerID via CRM

19 Specialty solutions Predictive Dialing CRM integrated systems (hello Mr. Smith) Voicedrop Voiceblast Disaster Recovery Database / Web integrated solutions Custom solutions

20 Reduced cost solutions Smart (J/E) voic Automatic Low cost routing Multiple redundant global providers IVR / CTI Conference rooms 3 way calling Ring groups Time of day based call handling

21 New PBX Features Denphone PBX Outlook Internal or External Telephone Initiate call to Voic voic Listen to voic Voic store Telephone Feature 1 IP Phone Initiate call Denphone PBX Internet Denphone PBX receive call IP Phone Feature 2 Notebook PC Soft phone Telephone Initiate call Denphone PBX Enter extension... route call Feature 3 IP Phone Join Conference IP Phone Initiate call Denphone PBX Join Conference Virtual Conference room cascade to cell phone Cell phone Telephone Feature 4 Feature 5

22 VoIP/Database Integration Click-to to-call EGroupWare MS Outlook In-house systems Callback solutions Queues call centers IVR Dynamic on-line information Error/Event reporting Touch tone data capture PSTN Phone Network PSTN call PSTN call OR... #1 User side call over PSTN Data Centre PRI PC with VoIP software User Phone #2 Destination call over PSTN Destination Phone Request LAN #1 User side call over internet SIP Call Server Dial instruction INTERNET CRM System User clicks phone number On CRM website Example Asterisk Click-to-Dial Implementation

23 Legal environment Japan virtual numbers terminated over Internet Overseas virtual numbers terminated in Japan Using long distance companies based abroad VOIP over open internet

24 03-3? 3? 050? 03-4? 03-6? There are a variety of VOIP number prefixes Depending on the VOIP company you choose, the prefix choices will be different

25 Business advantages Agents stations can be in another city/country Virtual business presence in other countries Advanced services (voic , conferencing) can be given to small branch sites Low cost long distance Free long distance between equipped offices Advanced call tracking tools Advanced call management features (time-of of-day routing, dialing directory by name..etc) Advanced billing options

26 Case Study #1 Small office 10 stations Voic INS64 (8 voicepaths) Custom Japanese/English IVR Conference rooms

27 Case Study #2 Outbound Call Center 45 stations 8 INS64 voicepaths 40 channel outbound VOIP connectivity

28 Case Study #3 Japanese International Trading House 40 station system 2 offices (Tokyo, Osaka) Integrated with existing PBXs in both sites via PRI VOIP trunk between Tokyo Osaka over VPN Voic (E/J) Conference rooms Click to dial via CRM system Ring Groups Ring Cascades (with ring groups)

29 Case Study #4# Company with US & Japan offices 20 phones in US, 15 phones in Japan Peering between offices Voic Conferencing Interoffice dialing Local calling across peered sites Japanese telephone number presence

30 Case Study #5 Voiceblast system for major global investment bank Automated overnight evening report Calls driven by an integrated CRM system Multiple global long distance providers Virtual inbound numbers in Japan, UK and NYC Virtual support numbers in Japan, UK and NYC Automated billing

31 Denphone K.K. Business VOIP & PBX solutions Largest open source VOIP PBX vendor in Japan The InVitesse Group Project management I.T. System consulting Software development Business cellphone Offshore programming I.T. Contracting Tel: Tel:

32 Additional questions? Please feel free to call or discuss with me at any time. Your Presenter Louis Leclerc Managing Director Denphone K.K. Tel:

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