EMV Implementation for Acquirers: 11 Questions to Answer When Formulating Your EMV Device Budget and Timeline

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1 EMV Implementation for Acquirers: 11 Questions to Answer When Formulating Your EMV Device Budget and Timeline

2 As an EMV transactionacquiring institution, your organization can expect changes in nearly every division resulting from this fundamental shift in payments processing. When your institution is planning an EMVTM 1 implementation (that is the implementation of the Europay, MasterCard, Visa standard for integrated chip cards), it s easy to get overwhelmed by the project scope. As an EMV transaction-acquiring institution, your organization can expect changes in nearly every division resulting from this fundamental shift in payments processing. When tackling such an imposing project, many experts recommend taking one small step at the time. For acquirers, an obvious first step is evaluating their existing devices and planning for chip-compatible ones. Answering the following questions will help you determine the budget and timeline for your institution s EMV implementation. These questions must be answered based on your institution s business plan, network size, payment network (Visa, MasterCard, American Express, Discover) relationships, and so forth; and each institution s answers will likely vary. Despite their differences, however, all acquiring institutions should incorporate these considerations into their EMV implementation planning. 1. What is my network inventory? Which ATMs can be upgraded, replaced, or removed? Which POS devices must be supported for merchant processing? Part of scoping your EMV implementation is taking a detailed inventory of your current network. Begin by determining the makes (Diebold, NCR, Triton, Wincor, etc.) and models of ATMs, and the firmware/software in use on the ATMs. Because upgrades are typically less expensive than wholesale replacement, the next step is identifying any terminals that could be made chip-ready. These are terminals that have equipment (such as chip readers) and software/firmware upgrades available to make them chip compatible. Ensure your project schedule allows time for budget approval, and for ordering and installing new parts or devices. For merchant acquirers, similar consideration must be given to the devices that your merchants intend to use and the POS transaction set that you agree to support. 1 EMV TM is a trademark owned by EMVCo LLC.

3 2. Can we reduce costs by streamlining our network? Because EMV implementation is so far-reaching, it offers an opportunity for acquirers (especially those that have acquired other institution s ATM networks via mergers) to re-evaluate the supported types of ATMs (manufacturers and models), and the number and location of ATMs in the network. For every unique ATM type supported, there are direct costs (equipment purchase price, third-party service agreements, vendor maintenance agreements, etc.) as well as associated costs (a test lab with representative terminals of every type, in-house expertise, development specific to that terminal make and model, etc.). When evaluating these costs, institutions may determine that the cost of replacing some terminals is offset by the savings realized by supporting fewer terminal types. For example, acquiring more devices from a single vendor may result in more favorable terms in a service contract. 3. Has my vendor received Level 1 and Level 2 certification from EMVCo for the devices I intend to support? Are these devices already in use in another network? (Have they been proven in the field?) Terminal vendors are responsible for working with EMVCo to complete the following certifications for devices: n Level 1: interface/card reader functions n Level 2: terminal software application functions Verify that these devices and software kernels are in use already so your institution is not in the challenging position of being a beta tester. 4. What changes need to be made to physical structures to accommodate new devices? One expense associated with upgrading to new device types is changes that may be needed at brick-and-mortar locations. For example, replacing through-the-wall ATMs may mean remodeling at your branch locations so branches can accommodate terminals with different dimensions. These changes can have a substantial impact on your timeline and budget. 5. Will we offer the same transaction set to chip card users that we currently offer to magnetic stripe card users? Linked to your choices about the devices that your institution will employ is the decision about the transactions those devices will support. Be aware that there will very likely be changes to ATM/POS loads and device configuration to support EMV. The nature and complexity of the changes will depend on the features and functions that will be offered at the devices.

4 6. What infrastructure changes will be required to implement EMV? Supporting EMV means more than just upgrading or replacing your devices to accept chip cards. The interaction of the chip card and chip-enabled device will produce EMV-specific data, which must be passed in the transaction request from the device to the acquirer and then to the issuer. Issuers will pass EMVspecific data back to the acquirer in the transaction response. Acquirers need to analyze their online transaction processing software, as well as any host and batch processing software, to determine whether these systems currently support EMV data, and if not, what is required in order to do so. Time to upgrade and test these internal software changes must be factored into your EMV project. 7. What development and testing will be required to meet my payment network s and regional switch network s requirements? In addition to the EMVCo Level 1 and Level 2 certifications for the devices, depending on the payment networks in which you participate, several additional certifications may be required. However, unlike Level 1 and Level 2 testing, which is the responsibility of the vendor, completing the following certifications is the responsibility of the acquirer. Time and resources must be allocated for these certifications, and the right tools must be purchased to execute them. n n n n Terminal application-level certification, known as: Terminal Interface Process (M-TIP) for MasterCard Acquirer Device Validation Testing (ADVT) for Visa MasterCard acquirer functional certification Visa acquirer functional certification Other (national or regional) financial network/switch certifications In some countries, regional or national networks may require additional certifications For some institutions, the aggressiveness of their EMV implementation schedule may be largely determined by mandates or liability shifts from payment networks that require them to support certain transactions or card types by a specific date. 8. Have we factored in time for board or management approval of related expenses? When establishing a timeline for your EMV implementation, be sure to include time for financial decision-making by your board or management. Purchasing new equipment, making brick-and-mortar changes, hiring trainers or consultants, evaluating new vendor agreements or service contracts these and many

5 other EMV-related costs will require board or management approval, which may in turn require review by committee, or extended research and reporting. These potentially time-consuming decisions need to be accommodated in your EMV project timeline. 9. What testing is required to verify that our existing processing still works as expected? In addition to the EMV-specific mandated certifications mentioned previously, your institution will undoubtedly have developers and QA testers create your own internal EMV test plan. While thoroughly testing your new EMV processing is important, your institution will also need to conduct regression testing to confirm that changes to support EMV did not result in unexpected issues with existing processing. In addition, you must conduct load testing or stress testing to ensure that your system is ready to handle any anticipated increase in transaction volumes. It is also advisable to review and test disaster recovery systems and procedures to determine if any modifications are needed in regard to your support of chipenabled devices or chip cards. Be certain to include time in your schedule for acquiring chip cards to use during testing. If you are an acquirer only (and do not issue cards), you will likely obtain test cards from payment networks in which you participate. However, testing network processing may be more challenging even requiring you to make your own arrangements for test cards from an issuing institution. Remember that you will also need magnetic stripe cards for regression testing. Planning and analysis are critical before your begin your EMV migration project. Evaluate your existing ATM and POS devices to determine if they can be chip-compatible or if replacement is necessary.

6 10. What training is required for the new devices we will support? For developers? For branch personnel? For service technicians? For our customers? While thoroughly testing your new EMV processing is important, your institution will also need to conduct regression testing to confirm that changes to support EMV did not result in unexpected issues with existing processing. EMV will be new to most, if not all, of your project team. It will take time for the project team to get familiar with terminology, technology, process flows, and so forth. But the need for EMV training extends beyond your development team. Your operations team will need to be aware of any new device-specific or systemlevel log messages or errors that may be generated by chip-enabled devices. You must review internal and external documentation for updates related to the addition of EMV processing. For example, your procedures for contacting branch personnel or vendors for service must be updated to include errors related to new EMV devices or functions. While card issuers will likely promote chip card use to their customers as their cards are re-issued, your merchants need to be alerted to EMV transactions that may now require PINs, or other changes to cardholder behavior at the device. Similarly, your branch personnel must be prepared to assist customers who are uncertain how to use their cards at your chip-capable ATMs. 11. Which EMV devices should we roll out first? Even in the EMV planning stages, your institution can begin considering the phases of your EMV roll-out. Early EMV efforts may start with devices in friendly, controlled locations (e.g. the employee cafeteria) where early implementation issues can be solved before your EMV devices are publically accessible. You must have sufficient production cards to test all functions supported at the device for both magnetic stripe and chip cards. If your institution has not yet issued chip cards, ensure that chip cards issued by another institution are available for use. Focusing on issues related to devices can help your institution begin formulating their EMV implementation plan.

7 Can Paragon Help with Your EMV Implementation? Institutions can use simulators to begin testing EMV processing long before they have EMV devices or chip cards available for testing. Paragon solutions can simulate EMV processing by your host or financial switch, and by ATMs or POS devices. We offer the flexibility of testing with actual chip cards, virtual soft cards or contactless chip cards. Our solutions can help you build and test ATM loads. Our simulators can also generate sufficient transaction volume to enable you to test batch processing of EMV transactions. In addition, the Paragon EMV Solutions Team offers personalized training and consulting services for EMV business, technical, and project professionals. About Paragon Application Systems Since 1994, Paragon Application Systems has provided epayment simulation, configuration and testing software solutions to the financial industry. More than 600 financial institutions in over 90 countries use Paragon tools to improve quality and reduce timeto-market. Paragon has helped customers around the globe with their EMV implementations. We start with training to help customers understand what EMV is and all of the terminology associated with it. Then we help customers to develop the right plan for EMV implementation including providing the right set of test tools to validate EMV migration. Visit Paragon Application Systems at follow our blog at follow us on Facebook, or About the Author Deborah Spidle has over 20 years of experience in the IT industry, focusing on banking and financial applications. During her career, she has served in many roles, including business analyst, software engineer, and project manager. Deborah spent seven years working with a major national network in Canada, where she performed business and technical analysis for the network s EMV migration project. She also designed EMV upgrades for multiple highly customized online transaction processing systems, and provided technical guidance to several Canadian banks and credit unions during their EMV migrations. Deborah is one of a select group of industry professionals who have earned the Certified Smart Card Industry Professional Certification (CSCIP) and the CSCIP/Payments Certification (CSCIP/P) from the Smart Card Alliance, demonstrating her expertise in Smart Card technology. In her current role as Director of EMV Solutions with Paragon Application Systems in Holly Springs, North Carolina, Deborah is responsible for professional services related to EMV, including training and consulting. She has developed over 17 online training presentationscovering general payments industry topics and EMV. Deborah s blog, also addresses topics of interest related to EMV. Deborah is very active in the EMV Migration Forum, where she serves on the ATM Working Committee and the Communication and Education Working Committee. Deborah was one of the primary authors of the white paper Implementing EMV at the ATM: Requirements and Recommendations for the U.S. ATM Community which was recently published by the EMV Migration Forum.

8 Paragon Application Systems, Inc. 326 Raleigh Street Holly Springs, NC USA www. paragonedge.com

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