Discover different ways to make your payment. Discover different ways to make your payment

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1 Discover different ways to make your payment

2 How can I pay? There are several different ways to pay an invoice just choose the method that suits you best. The quickest and easiest way to pay is by Direct Debit or Online Business Account Direct Debit but you can also pay by BACS / CHAPs or you can simply send us a cheque. Payment by Direct Debit If you have a Royal Mail account it s really easy to pay your invoices by Direct Debit. Just complete the Direct Debit mandate and return it to the address on the form (it s a Freepost address, so you do not need to pay for the postage). Please be aware that once your mandate is with your bank, banking timescales do mean that it can take up to 28 days before we can start taking Direct Debit payments from you. We ll send you an invoice 30 days (21 days for reducing credit balance accounts) before the due payment date, so you have the opportunity to ask us questions about your invoice before payment is requested. Payment by Online Business Account Direct Debit If you use Online Business Account (OBA) you can set up an OBA Direct Debit and pay your invoices online! To set this up simply: Open OBA and click on the administration tab Select account details, choose your account, scroll to the bottom of the screen and click on 'download direct debit mandate' Complete the mandate and send it to: FREEPOST, Royal Mail Online Business Account, Control & Reconciliation Section, Finance Service Centre, Peterborough Mail Centre, Peterborough, PE4 5PG Your OBA Direct Debit will be live within 14 days and you ll be able to pay invoices online. This method is different to our normal Direct Debit process as you can decide which invoices to pay by selecting those you want to pay from your OBA account. Once you have done this, payment will be taken from your bank account within 3-4 working days. You can, whilst you are waiting for your Direct Debit to be set up, pay invoices by Cheque or BACS / CHAPs. Alternatively if you complete the authorisation letter attached to the mandate, you can save time by authorising us to take all outstanding invoices by Direct Debit as soon as it s set up

3 Payment by cheque Cheques must be made payable to Royal Mail Group Ltd and we need you to write your account number on the back. Your cheque, along with your remittance advice, should then be sent to: FREEPOST NAT15921 Payment Processing Centre Royal Mail Group Ltd Papyrus Road Werrington PETERBOROUGH PE4 5BR It s a Freepost address, so there is no need for you to pay postage. Payment by BACS The details regarding how to pay by BACS are shown on the reverse of your invoice and Royal Mail s account details are: Account numbers beginning with 2000: Sort Code: Account Number: All other account numbers: Sort Code: Account Number: Please remember that you will need to tell us which invoices you are paying. You can do this via to bacsadvice@royalmail.com. Simply tell us how much you're paying, the date of payment and the invoice numbers the payment is for (or scan and send your remittance advice). Confirming receipt of your payment If you would like to know if your payment has been received you can do the following things: Online Business Account (OBA) If you have an Online Business Account you can look online from your OBA home page. You will need to view 'your accounts' then click on the 'invoice' tab and select from: Open invoices - invoices that have not yet been paid Paid invoices - invoices where payment has been received and cleared Payments - what does this mean? Please be aware that an invoice won t show as paid until funds have cleared.

4 If you have paid by Direct Debit, your invoices will show as paid in process until the payment has been taken out of your account. At this point it will change to 'paid processed'. Non Online Business Account User BACS payment To help us trace your payment please use our online enquiry form including the following details: the bank account the transfer was made to the date the transfer was made the total amount of the transfer the invoices being paid We'll then check to see if we ve received your payment and let you know. This will normally take us around 5 working days. If we re unable to find your payment you will need to talk to your bank. Unfortunately we re not able to speak with them on your behalf. Cheque payment Please ask your bank to confirm if your cheque has been cashed. If not, it's a good idea to stop the cheque and send us a new one (with the remittance advice or the invoice number if you no longer have the remittance). If your cheque has been cashed please ask the bank to send you a copy of both sides of the cheque. If you re able to scan both sides of the cheque you can send us a scanned image by raising an enquiry online at Alternatively you can forward the copies, along with your contact name, telephone number and invoice numbers to the following address and we ll get back to you within 5 working days. FREEPOST NAT Royal Mail Group Payment Processing Papyrus Road Werrington PETERBOROUGH PE4 5BG It s a Freepost address so you don t have to pay the postage.

5 Royal Mail, the Cruciform and the colour red are registered trademarks of Royal Mail Group Ltd. Royal Mail Group Ltd, registered in England and Wales, number , registered office: 100 Victoria Embankment, London, EC4Y OHQ. Discover different ways to make your payment Copyright Royal Mail Group Ltd 2010.

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