INTRODUCING. Corporate presentation

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2 INTRODUCING Corporate presentation

3 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 3 Mission EVERIENCE a facilitation provider for business digital uses «empowering all the potential of your IT landscape and bringing out high value to the business»

4 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 4 Three key business drivers PerformanceBalanceSuccess PEOPLE Offering efficient and customized user centric experience DIGITAL Choosing, implementing and operating, the right technologies BUSINESS Boosting business processes, bringing a competitive added value

5 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 5 Values BALANCE TENACITY ADAPTABILITY

6 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 6 Our strengths enable your success Human Resources Knowledge Management Quality of Service Continuous Improvement Innovation

7 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 7 EVERIENCE facts and figures 21 years old 200 loyal customers 50% in the top 40 french companies ranking 7 sites 97% contract renewal rate +10% annual organic growth <12% staff turnover rate Innovation lab EBIT 11,7% M 111,8 TO 900 CERTs 2000 own staff

8 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 8 Our staff is the core of our services Integration Team working Training Incentive Development Long term contracts Team building Individual training Professional Annual performance Set career paths Close management program advancement reviews Follow up Helping each other Service training Professional guidance Professional mobility Team spirit Progressive Institute Financial incentives Career management responsibility Growth and committee dynamism

9 Our locations 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 9 Frankfurt Singapore Lille Paris Angers Timisoara Tunis 7/24/ languages

10 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 10 Worldwide coverage: partnerships 50 countries 20,000 employees More than 2B cumulated turnover EVERIENCE Countries covered GLOBAL ALLIANCE

11 On site support services catalog 1 st Mode: «Large site» On site dedicated team Also for critical or secured site 5 th Mode: «N2 remote» Off-site support Remote administration 4 th Mode: «Ad Hoc» Intervention upon request Remote control 5th Mode N2 Remote 4th Mode Small sites 1st Mode Large sites Global Alliance 3rd Mode «Medium or small critical sites 2 nd Mode «Campus» sites 2 nd Mode: «Campus» Dedicated team based on the main site Headed towards near by platforms 3 rd Mode: «Doctor s Day» 1 to 4 days per week planned Corrective and preventive actions for IMAC and ingathering of MOC 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 11

12 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 12 On site support services catalog 1st Mode Large sites 5th Mode N2 Remote EVERIENCE Global Alliance 2 nd Mode «Campus» sites 4th Mode Small sites 3rd Mode «Medium or small critical sites

13 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 13 Lines of services Empowering business processes Business Service Management Empowering your staff Empowering best-in-class IT solutions User Experience Management IT Service Management

14 User Experience Management 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 14 User Experience Management «Focusing and supporting the end-user, giving him the optimal experience for his digital work environment» IT infrastructure outsourcing services Excellency and competency, service desk IT Operation Analytics Service Desk User Centric Assistance: multi-channel request management, incident and problem management IT Corner & Digital Corner Bringing the IT Department s vision to the user: support, follow-up and demonstrations Mobile Digital User Taking into account the whole user devices s ecosystem: multidevice, multi-os, mobility, BYOD Asset Lifecycle Management Managing the devices life cycle: procurement, supply chain management, inventory management on site and remote Self Service Develop user s autonomy, capitalize knowledge, improve the incident management process Information System Performance Quality of service perceived by the customers measurement, trends analysis, advice and act

15 IT Service Management «Delivering advanced expertise on the latest fixed and mobile IT platforms for organizations productivity» IT Service Management Workstation, Mobile devices, Internet of Things IT architecture, Servers, Networks, Virtualization Microsoft Cloud solutions (Microsoft Gold Partner) Workstation engineering Workstation platform design, mastering and packaging Cloud solution Designing and running private cloud, public and hybrid platform, Microsoft expertise (Intunes, Office 365) Server engineering Designing and running Microsoft and Unix, virtualization platform architectures, backup, Mailing, DRP/BCP Asset Lifecycle Management Managing the devices life cycle: procurement, supply chain management, inventory management on site and remote Project Management Transformation, migration, business portfolio management Network engineering Designing and managing network architectures: LAN, WAN, switches, security, 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 15

16 Business Service Management 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 16 Business Service Management «From User experience to Customer experience, transform business processes to get a competitive advantage» Outsourcing Business Processes Consulting Business model transformation Innovation and Transformation consultancy Understanding business models mutational impacts, Set up and manage the transformation program Vertical Solution Seting up new tools and processes in order to bring out support to the customer along the change management journey Business Process Management Management of corporate specific processes: purchasing, sales, loyalty Outsourcing solution Ensuring operations and recurrent services, optimizing quality of service for the end user Reporting Factory Maintaining data flow and suporting decision-making Quality Factory Quality of service perceived by the customers, trends analysis, advice

17 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 17 Success stories Caisse d Epargne Socotec DBA Apparel (DIM ) BNP Leasing Solution Accor Le Club KPMG LVMH Perfumes & Cosmetics Amundi Société Générale Groupama Euler Hermes France. Caagis St Gobain Central Europe Euronext Euler Hermes Allemagne CA Consumer Finance Eramet Française des Jeux Brico Dépôt AXA Investment Managers Caisse des Dépôts et Consignation TF1. BNP Real Estate Rexel Decathlon Keolis Groupe Avril LCL Agences Gide Loyrette Nouel CACIB.

18 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 18 Success stories Our experience with : FOOD & DAIRY SPORT EQUIPMENT WW leader retail sports articles INDUSTRY End-users 5, stores 38, 000 Languages covered Countries Services Service Desk outsourced SAP Support included Functional support business on SAP Manugistic Hyperion,EDI Sales Management Service Desk (remote & proximity Functional Support for the store and for the head office Outsourcing of workstation Service Desk Workstation engineering (universal master/multilingual) Supervision/ administration server and network Change Management Functional support

19 Success stories Our experience with : FINANCE INSURANCE INDUSTRY End-users 1, 000 4, 100 5, 000 Languages covered Countries 5 7 EMEA + Nordic Services Service Desk & remote services Onsite Support Asset Management Mastering and Packaging Governance & management of change VIP Services Service Desk & remote services FR+GE On site Support Asset Management Consulting on the evolution of IT SM tools Transformation plan Service Desk (application monitoring Proximity Fleet management Supervision server Packaging/Mastering Antivirus software & security patch 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 19

20 Success stories Our experience with : LUXURY HORECA INDUSTRY WW leader retail luxury goods End-users 5, 900 4, 800 5, 000 Languages covered Countries Services 7/7 Service Desk On-Site Support (head office and stores) 24/7 international application monitoring OS engineering Data Center monitoring on Singapore s site 24/7 Service Service Desk Escalation and monitoring on field operation Application roll-out support Assistance and migration training Process support 24/7 Service Business support Functional support in business line : SAP, VPN 30/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 20

21 0/08/2015 EVERIENCE 171 avenue Georges Clemenceau Nanterre Cedex FRANCE 21 CONTACT US Tel +33 (0) Fax +33 (0) Mobile +33 (0)