APCO s Next Steps for Improving Public Safety Apps
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1 APCO s Next Steps for Improving Public Safety Apps Mark Reddish APCO International
2 Overview Brief background of APCO s role with apps App security workshop Fact Sheet and White Paper on Mobile Apps and 9-1-1
3 The Importance of Mobile Apps Mobile apps are already being used for public safety and emergency response Drivers: Increasing use of smartphones, generally FirstNet creating a public safety broadband network Transition to advanced platforms such as NG9-1-1 will enable advanced public safety communications
4 The Importance of Public Safety Experts to Driving Innovation Apps are better when public safety experts guide the app developers Apps introduce new opportunities and vulnerabilities for public safety communications Recognizing this, APCO created a website devoted to public safety apps - AppComm With AppComm, APCO can serve as a resource, both for app users and developers
5
6 APCO s Key Attributes (KA) Some apps are not safe or effective Misleading claims such as Use this app instead of calling APCO created a list of Key Attributes of Effective Apps for Public Safety and Emergency Response to guide the selection of apps on AppComm. Examples: Operability (efficient use of data, minimal battery strain) Security Communication with 9-1-1, sending data to PSAPs and Comm Centers, and interfacing with PSAPS (NOTE: APCO has filed a PIN with ANSI to develop a standard for apps that interface with communications centers and public safety responders) This led to discussions with partners such as NIST who have expertise in issues such as app security
7 Workshop on App Security Requirements Co-located with APCO s Emerging Technology Forum in Orlando Input from public safety practitioners, app developers, and industry experts Summarized in NIST IR 8018 Explored 6 subject areas
8 Ex - Data Protection KA: Sensitive information is stored and transmitted using encryption What data needs protecting, and how do we protect it? Next step ex: Develop a data dictionary for public safety data and their protection requirements This topic will be explored further in a 2 nd workshop with NIST
9 Data Protection Use Case Example During a medical emergency response, a paramedic uses a mobile application to collect a patient s information (name, age, gender, age, etc.) as well as to monitor the patient s vital signs (heart rate, blood pressure, temperature, etc.). In addition, the mobile application forwards the patient information to the hospital the patient will be taken to. How much of this is sensitive information? Do legal/regulatory requirements cover it? How is sensitive data identified and labeled?
10 The Next App Security Workshop San Diego, June 2 Will focus on data protection recommendations from NIST IR 8018 Identify public safety data types Determine the impact of security breach for each data type Discuss appropriate security methods for each level of sensitivity
11 Mobile Apps & April 27, APCO published a Fact Sheet and White Paper on Mobile Apps and Intended to educate the public and stakeholders in the app development community on the state of the system and the role that mobile apps can play currently and in the future
12 Primary Issues The network is secure, reliable, and trusted. Apps must be as well apps run over the Internet, require heightened developer support, and sometimes make misleading claims. Today, there is no standard to ensure safety, nationwide use, competition, interoperability, etc.
13 Upcoming FCC Workshop May 8 at the FCC Workshop on the use of smartphone apps in the provision of service Includes app developers and representatives of the community, including APCO s Jeff Cohen
14 Thank you! AppComm: APCO website: Fact Sheet and White Paper on Mobile Apps and 9-1-1: Mark Reddish - reddishm@apcointl.org
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