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1 1 of 56 If your organisation's details are incorrect, or have recently changed, please send us the new details via our feedback form 132 results found (Displaying 1-132) ACSO COATS 1 HODDLE STREET PO Box 14278, Melbourne 8001, VIC RICHMOND 3121 T: F: E: acso@acso.org.au W: Hours Mon 9am-7pm; Tues-Fri 9am-5pm Services Assessment referral service; Brokerage of alcohol and drug treatment Philosophy To provide and opportunities for disenfranchised people and acknowledge the explicit link between problematic substance misuse and offending behaviour as well as the value of drug treatment services for people involved in the criminal justice system. Eligibility All clients must be on a Community Based Disposition (such as a Community-based or Parole Order with a drug and alcohol treatment condition), or have come into contact with the criminal justice system. Assessment Appointment with counsellor Referral Community Correctional Services Adult Parole Board; Courts Staffing Social workers; Alcohol and drug clinical staff; Counsellors; Nurses; Psychologists Public Train - North Richmond station; Tram - 31, 109 ADOLESCENT PROGRAMS, DRUG HEALTH SERVICES 49 NICHOLSON STREET FOOTSCRAY 3011 T: F: Hours Mon-Fri 9am-5pm Services Drug and alcohol counselling; Specialist youth service; Withdrawal (home-based and residential); Outreach; Cognitive behavioural therapy; Dual diagnosis Philosophy We provide treatment based on the principles of harm minimisation, through a wide range of treatment options that recognise and cater for the diverse range of individuals and within the community. Eligibility Must be aged between 10 and 21 and live/work/school in Western Region. Assessment By telephone, then appointment with worker for assessment. Waiting Depending on client numbers Special Young people aged Discharge Counselling; Referral Length of stay Average of 10 days AGENDAS AT ANGLICARE 666 MOUTAIN HIGHWAY PO Box 2088 BAYSWATER 3153 T: F: E: knoxadmin@anglicarevic.org.au W: Nearest Between Bayswater and Stud Roads

2 2 of 56 ; Donations welcome Hours Mon-Fri 9am-5pm; Limited after hours available by appointment Services Alcohol and drugs service; Assessment referral service; Counselling; Education programs; Information and service; Integrated family services; Consultation and training; Outreach to isolated areas Philosophy Holistic approach to treatment that is responsive to individual needs. A range of therapeutic approaches catering for a broad range of psychological issues for both individuals and families. Eligibility People over 18 living or working in Yarra Ranges and Knox Shires experiencing drug/alcohol addictions. For Eastern region: Parents of A&D users up to age 25; Parents with A&D use with children up to the age of 18 years. Assessment By telephone or presentation to Duty/Intake worker Waiting Variable Referral Most s, including self-referral Support Structured parent group for parents dealing with children s alcohol or other drug problems Special Contracts Individual treatment plans Public Train - Bayswater station ALBURY HEALTH SERVICES 596 SMOLLETT STREET PO Box 503 ALBURY 2640 T:(02) F:(02) Services AIDS info and ; Alcohol service; Assessment referral service; Community health centre; Counselling; Detox medical; Drug service; Home-based detox; Needle exchange primary; Outpatient withdrawal; Withdrawal home-based; Pharmocotherapy - buprenorphine; Family Support (Drug and Alcohol); Sexual health programs. Eligibility Drug or alcohol use Assessment By appointment with intake worker (can come into reception if no access to phone) Contracts Discuss with service ALCOHOL & DRUG HELP T: W: Cost Private fee dependent on services required Services Alcohol and Drug Help was established to provide a rare service for the community structured intervention, treatment coordination, community forums, educational presentations and family workshops. Philosophy We believe that through education and family members and friends have the power to effect positive change for all those affected by alcohol and drug addiction. Eligibility All welcome who are ed in prevention and cessation of substance misuse and abuse Exclusion No exclusion Assessment Only for services resulting in admission to treatment Waiting No waiting ALCOHOLICS ANONYMOUS VICTORIA LVL 1/ 36 CHURCH STREET PO Box 136, East Melbourne, VIC 8002 RICHMOND 3121 T: (24 hours) F: W: Services AA is an organisation that has been in existence for over 72 years and has assisted millions of alcoholics all over the world to achieve long-term sobriety. AA is non-professional, charges no fees, has no affiliations and advocates a 12-step recovery program for its members.

3 3 of 56 Philosophy Works on the principles of self help and peer. Eligibility The only requirement for membership is a desire to stop drinking. Exclusion No exclusion Assessment No assessement required Waiting No waiting ANGLICARE VICTORIA NORTHERN YOUTH SERVICES 239 MURRAY ROAD PRESTON 3072 T: F: E: info@anglicare.org.au W: Nearest High Street and Murray Road Hours Mon-Fri 9am-5pm Services Foster care program; Family counselling; Case management service; Adolescent counselling; Financial counsellor Philosophy To re and empower young people, children, adults and families to achieve their full potential through the promotion of social justice, strengthening of local communities and provision of quality innovative services. Eligibility Young people aged who are involved with Child Protection in the Northern Region and/or accommodated within Anglicare Preston Youth Services. Exclusion Limited outside referrals, assessed by team leader Assessment Referral to duty worker. Referral Department of Human Services; Staff of Anglicare Northern Region or other professionals Special Youth Staffing Multidisciplinary workers Public Bus 527; Tram 29; Train Preston station ANGLISS MATERNITY SPECIALISED SUPPORT SERVICE ANGLISS HOSPITAL, ALBERT STREET FERNTREE GULLY 3156 T: F: E:specialisedmaternityservice@easternhealth.vic.gov.au Hours Mon-Fri 8am-4.30pm Services Collaborative/team approach for pregnant women; Alcohol and drug service; Pregnancy care education and ; Information Philosophy To improve health outcomes for mothers and their babies. Eligibility Women who are pregnant. Assessment By appointment with counsellor or on presentation at hospital Support Pregnant women and their families who are in need of ; Mental health service for pregnant women; Young women s birthing program Special Pregnant women; including intellectually disabled Staffing Psychologists; Midwives; Social workers; Obstetrician; Peadiatrician Discharge Collaborative/team; internal and external agencies; Follow-up for babies at paediatric clinic Public Train Upper Ferntree Gully station, Belgrave line ARBIAS SPECIALIST ACQUIRED BRAIN INJURY SERVICES 27 HOPE STREET T: F: E: enquiriesvic@arbias.com.au W: ; fees for some services

4 4 of 56 PO Box 5002 BRUNSWICK 3056 Hours Mon-Fri 9am-5pm Services Case management; Neuropsychological assessment and intervention; Training (metropolitan area); Secondary consultation (statewide); Community programs; Accomodation Philosophy The needs of the client are central; small things matter. Eligibility Particularly people with alcohol and other drug related brain injury (Aquired Brain Injury - ABI) who are aged Exclusion Primary diagnosis of psychiatric illness Assessment Telephone discussion with secondary consultation team Waiting Case management: 3-4 months; assessment: 2 months Staffing Case managers Public Bus 509 (cnr Hope and Percy Streets); Train - Brunswick station, Upfield line Note Special focus on people with alcohol and drug issues associated with ABI. Case management is time limited usually 6-12 months. Referral to other services as appropriate. Check with centre re ed accommodation and independent living services. AUSTIN MEDICAL CENTRE- SPECIALIST METHADONE PROGRAM 145 STUDLEY ROAD HEIDELBERG 3084 T: F: W: Cost Flat rate: $10 per week dispensing fee Admission Access by appointment only; no self-referral Services Assessment referral service; Correction treatment service; Counselling; Drug service; Information and service; Substitute program; Methadone Philosophy To help clients reduce or cease opiate use using by substitute therapy and/or counselling with specialist medical referrals as required. Eligibility Unstable drug use; other medical/psychiatric issues requiring short-term specialist assessment and advice to referee. Exclusion Stable clients already in a program; financial issues alone Assessment Referral assessed by doctor; if appropriate, an appointment is given. Outcome may be advice to referee, commencement of treatment with service or referral to other service. Waiting When appointment available: urgency assessed at time of referral; doctors available for only two sessions per week Referral Department of Human Services; Doctors; Courts Contracts Regular contact with counsellor as requested; daily pick up of methadone; acceptable behaviour within the hospital Staffing Doctors: 3; Nurses: 2 ; Pharmacists: 1; Psychologists: 1; Social worker: 1 Discharge Counselling; Referral Public Bus Bell Street; Train Hurstbridge/Eltham line, Heidelberg station AUSTRALIAN DRUG FOUNDATION DRUGINFO CLEARINGHOUSE LEVEL 12, 607 BOURKE ST PO Box 818 NORTH MELBOURNE 3051 MELBOURNE T: F: E: adf@adf.org.au W: Nearest Bourke and King Streets ; some library charges apply Hours Mon-Fri 9am-5pm; 24-hour answering service and transfer to counselling Services Online and telephone drug and alcohol information service; Community outreach and eduation; Publications around drug and alcohol use including publications for children and practitioners; Workplace education DrugInfo Line: ; Cannibas Information and Helpline: ; Family Drug Support: Philosophy Prevention of drug-related harm by providing accessible, high-quality information on drugs and drug prevention to workers and the community.

5 5 of 56 Eligibility No restrictions Exclusion Other states Special Youth; ATSIC; Ethnic Public Train Flagstaff station BALLARAT HEALTH 710 STURT STREET BALLARAT 3350 T: F: E: W: Hours 11am 1pm Monday to Friday Services Services available are able to assist in treatment and to effect and maintain change, assistance in controlling drug use, or to reduce the harms associated with drug use. These services are also designed to meet the needs of individuals families and significant others. All the services are accessed via the AoD Duty worker - please call am 1pm Monday to Friday Health Promotion Early intervention programs and promotion of healthy lifestyle choices for the general community, including education programs within schools Mobile Drug Safety Access to information and education on safer using, the opportunity to talk about general health and well-being issues, and referral to a range of services including specialist alcohol and drug medical services. Counselling Psychological and continuing care for people affected directly or indirectly by alcohol and other drug use. This service can be accessed by individuals, families or significant others directly affected by alcohol and drug use. Withdrawal Assessment for detoxification from alcohol and other drugs, including homebased and outreach withdrawal services AOD Youth Outreach (11-25 years of age) Youth Outreach provides holistic to young people, their families and significant others who are concerned about alcohol and drug use or that of someone close to them. Waiting times for counselling and withdrawal vary according to demand. Needle Syringe Program (NSP) 9am - 5pm weekdays Needle Syringe Program offers access to clean injecting equipment,disposal for used needles, health information and education, and referral to other health services. You can access Needle Syringe Program information and res during the day at Sturt St, Cooinda and Sebastopol sites. Philosophy To assist clients reach their stated goals in terms of substance misuse. A harm minimisation focus and client-centred practice. Eligibility This service can be accessed by individuals, families or significant others directly affected by alcohol and drug use. Assessment All the services are accessed via the AoD Duty worker - please call am 1pm Monday to Friday. Withdrawal Assessment for detoxification from alcohol and other drugs, including homebased and outreach withdrawal services AOD Youth Outreach (11-25 years of age). Waiting Waiting list applies for counselling Support Youth Outreach provides holistic to young people, their families and significant others who are concerned about alcohol and drug use or that of someone close to them. Waiting times for counselling and withdrawal vary according to demand. Needle Syringe Program (NSP) 9am - 5pm weekdays Needle Syringe Program offers access to clean

6 6 of 56 injecting equipment,disposal for used needles, health information and education, and referral to other health services. You can access Needle Syringe Program information and res during the day at Sturt St, Cooinda and Sebastopol sites. Special Youth; Acquired brain injury (ABI) Staffing Staffing: Experienced AoD counsellors, detox nurses,and youth outreach workers. Mental health,and community education and outreach workers as well as doctors,hepc nurse neeedle exchange and mobile safety. Note Sebastopol 260 Vickers Street, Sebastopol P: F: BANYULE HEALTH SERVICE 21 ALAMEIN ROAD WEST HEIDELBERG 3081 T: West Heidelberg ; Greensborough F: West Heidelberg ; Greensborough W: Nearest Cnr Alamein and Catalina Streets Hours Mon-Thurs 8am-6pm; Fri 8am-5pm Services Drug and alcohol counselling for users and non-using family members and significant others; Screening and assessment of drug and alcohol and co-morbid mental health issues; Youth outreach; Psychosocial assessments; Information on methods and service options for withdrawal; Relapse prevention; Harm minimisation information; A range of therapies, including: Cognitive Behaviour Thearpy, Motivational Interviewing and Acceptance and Commitment Therapy; Secondary consultation and referral services. Philosophy We work within a social model of health, encouraging individual, family and community responsibility for and participation in improving health and wellbeing. Eligibility Residents of City of Banyule, Whittlesea and Nullimbuk. Assessment By telephone via the intake system (see number above) Referral All s including self-referral Support Family drug group; General health and family Special Youth; Women; Gay men/women; Ethnic ; Physically disabled; Aboriginal and Torres Strait Islander Contracts Treatment plans BARKLY STREET MEDICAL CENTRE 60 BARKLY STREET ST KILDA 3182 T: F: E:bsmc@svhm.org.au Nearest Alma Road and Barkly Street Cost Medicare bulk billed Hours Mon-Fri 9.30am-5pm Services AIDS/Hepatitis info and ; Psychiatry; Medical treatment; Pharmacotherapy - methadone and buprenorphine; Women s health; Share care Exclusion Attendance not allowed under influence and/or if a person is aggressive, threatening, violent or verbally abusive Assessment By telephone for appointment Waiting Usually no more than 1-2 days Support Hepatitis C clinic Staffing Doctors; Nurses; Counsellors Discharge Referral Public Bus 246; Tram 67 BARWON HEALTH: DRUGS AND ALCOHOL SERVICES 40 LITTLE MALOP T: F: E: dts@barwonhealth.org.au W: /Medicare

7 7 of 56 STREET GEELONG 3220 Hours Mon-Fri 9am-5pm except Wed 11am-5pm Services Intake Assessment and Referral; Targeted Intervention: 1:1 Counselling and Home Based Withdrawal ; Therapeutic and Psychoeducational Groups Programs; Addiction Medicine Consultant; Acquired Brain Injury/Alcohol and Other Drugs Clinical Consultancy; Family Inclusive services; Pharmacotherapy Clinic and Outreach ; Needle and Syringe Program - mobile and secondary fixed site. Philosophy Provision of a non-judgmental service for people with substance abuse and mental health issues, utilising principles of harm minimisation and recovery oriented practices. Eligibility Residents of the Barwon region Assessment Contact with intake worker via telephone or drop in Referral Via the Intake Service by telephone or drop in. Support Making Changes - an open ongoing therapeutic group for people with substance use difficulties; Cautious with Cannabis program - provides education to assist people who are concered about their own or others cannabis use; SHADES - assists people who have dual diagnosis of substance abuse and anxiety or depression Staffing Nurses; Counsellors; Drug safety workers; Youth outreach workers BASS COAST HEALTH CENTRE 1 BACK BEACH ROAD SAN REMO 3925 T: San Remo: ; Wonthaggi: ; Cowes: F: E: bcchs@bcchs.com.au W: Cost Payment for some services is required Admission Mon-Fri 9am-5pm Services Referrals; Withdrawal services; Youth forensic services; Adult counselling forensic services; Counselling, Consultancy and Continuing Care program; Pharmocotherapy; Dual diagnosis; Self management and recovery program and training; Needle and syringe program; Alcohol and drug day program; Rural outreach Philosophy Best practice provision of community health/primary care across Bass and South Coast Shires. Eligibility The community of people affected by drug and alcohol issues including users, family, friends, and employers. Assessment Referrals by telephone initially - can be made by self or by a health care worker Referral Agency; Doctor; Self-referral Support Numerous, please enquire Special Youth; Women; Men; Dual diagnosis Discharge Counselling; Referral; After care BAYSIDE COUNSELLING 4 GLEN EIRA AVENUE RIPPONLEA 3185 T: W: Cost $95 for one hour individual session; $130 for one hour couple session. Rebates are available for health card holders. Services Counselling around issues of alcohol and drug addiction, anger management, relationships, anxiety, depression, grief/loss and trauma; Group education and workshops on a range of subjects, including addiction, are available. Philosophy Client-centred approach, working with clients to resolve issues and make choices in a caring and ive environment. Assessment By telephone, appointment, referral. No referral required. Support Anxiety Support Group; Living with Stress Special Youth; Women; Men; Lesbian; Gay Staffing Counsellors: 2 Public Bus 627, 623; Tram 67, Stop 39; Train Ripponlea station, Sandringham line

8 8 of 56 BELEURA CLINIC CNR STUMPY GULLY AND BUNGOWER ROADS MOOROODUC 3933 T: F: W: Cost Private health insurance recommended Hours 7 days 24-hours Services Accommodation; Alcohol service; Assessment referral service; Counselling; Alcohol detox medical; Education programs; General health care; Medical treatment; Outpatient withdrawal; Rehabilitation residential for men and women; Specialist family program; Withdrawal residential Philosophy To assist people to stop drinking and rebuild their confidence and self-esteem in an understanding and ive environment. Eligibility Any person with an alcohol problem above 18 years of age. Exclusion Any person using illicit drugs Assessment Appointment with counsellor for assessment Referral Agency worker; Counsellor; Doctor; Health worker; Self-referral; Family member Support Women s and men s, family and children s Staffing Doctors: 3; Nurses: 6; Pharmacists: 1; Counsellors: 3; Psychiatrist: 1; Psychologists: 2 Discharge Counselling; Weekly day patient ; Telephone Length of stay 28 days Residential Own room/shared facilities BENDIGO HEALTH SERVICES HELM STREET PO Box 1211 Bendigo VIC 3552 KANGAROO FLAT 3552 T: F: E: bchs@bchs.com.au W: (small fee applies for pharmacotherapy) Hours Mon-Fri 9am-5pm Services ABI consultant; BBV/STI re centre; Cautious with Cannabis program; Collaborative therapy; Counselling; Mobile drug safety; Needle Syringe program; Outreach pharmocotherapy; Pharmocotherapy service; Post withdrawal linkage ; Relapse prevention ; Residential withdrawal; Rural withdrawal (home based); Skills for Life program; Youth AOD counselling Philosophy To provide accessible and flexible options within a harm minimisation framework. Eligibility People who have alcohol and other drug use issues. Assessment Intake duty worker available for initial information and assessment - call Mon-Fri 9am-4pm; More comprehensive assessment required for access to certain programs Waiting Waiting list for some programs: enquire with the Intake duty worker Contracts Individual Treatment Plans Discharge Counselling; Referral; Post-withdrawal linkage to counselling and rehabilitation services Residential Own room facilities BUOYANCY FOUNDATION OF VICTORIA 293 PUNT ROAD PO Box 2143 RICHMOND 3121 T: F: E: info@buoyancy.org.au W: Nearest Punt Road and Richmond Terrace Hours Mon-Fri 10am-5pm Services AIDS/Hepatitis info and ; Alcohol service; Assessment referral service; Complementary therapies; Counselling - for users, familiy, friends and partners; Detox natural therapies; Drug service; Education programs; General health care; Information and

9 9 of 56 service; Needle and syringe service; Outpatient withdrawal; Prisoner and ex-prisoner service; Recreational activities; Self-care; Chinese herbs; Internet/ access for clients Philosophy Our charter is to relieve suffering caused by the adverse affects of drugs and its mission is to create and offer opportunities to participate in a culture of self-expression and contribution. Although we focus on the effects of drugs and alcohol, our vision goes beyond that: Our vision is a world in which all people express themselves and recognize the contribution that each person is to life. Eligibility Drug and alcohol related issues. Assessment On request Waiting Clients invited to drop in - times set aside each day for new clients; Individual counselling appointments within 24-hours Support Parent and Significant Others Education group; referral to NA, AA etc; Mediation/relaxation group; Introduction to service group; Munchies cannabis users group; Art group; Young Vietnamese Women and Drugs group; Abuse self-care group Special Women; Men; Lesbian; Gay; Ethnic ; Physically disabled Contracts Negotiated agreements with client as contract author Discharge Referral CARANICHE LEVEL 1, 260 Hoddle Street ABBOTSFORD 3067 T: F: E: admin@caraniche.com.au W: Services The Caraniche Community Alcohol and Other Drug Services is a free service funded by the Department of Health to meet the growing need for specialised alcohol and other drug treatment services in Melbourne's outer northern metropolitan areas. This service is based at both Craigieburn and Whittlesea and is staffed by a multidisciplinary team. Adults with alcohol and other drug issues may be offered the following; individual counselling, Cognitive Behavioural Therapy, psychological, group therapy, family therapy or case coordination. Eligibility Anyone who lives in, works in, or has an association with the cities of Craigieburn and Whittlesea and surrounding areas, and fits in to one or more of the following categories: adults with alcohol and other drug issues, people concerned about a family member, children of a substance using parent / guardian, parents concerned about their children's alcohol or drug use or employers concerned about an employee's alcohol or drug use. Note Caraniche Whittlesea 1/81 Church Street Whittlesea Vic 3757 Ph: Fax: whittleseaaod@caraniche.com.au Caraniche Craigieburn 180 Craigieburn Road Craigieburn Vic 3064 Ph: Fax: craigieburnaod@caraniche.com.au Caraniche Epping 25 Miller Street Epping Vic 3076 Ph: Fax: whittleseaaod@caraniche.com.au CASTLEMAINE DISTRICT HEALTH CENTRE (CHIRP) T: F: W: Hours Mon-Thurs 9am-5pm; Fri 9am-4.30pm

10 10 of MOSTYN STREET CASTLEMAINE 3450 Services Alcohol counselling service; Assessment referral service; Community information centre; Community health centre; Counselling; General health care; Information and service; Needle exchange - secondary; Withdrawal - home-based Philosophy Primary care based on a social model of health; D&A services operate within a harm minimisation framework and include assessment, education, counselling, and referral as appropriate. Eligibility No specific ; service is funded to see users, partners and any involved ers. Assessment Appointment can be made by phone or by attending Duty time of 1-3pm daily Waiting Subject to demand, most clients seen within 2 working days Referral Referrals from practicioners can be made through CATHOLIC CARE ALCOHOL AND OTHER DRUG FAMILY SERVICE (ST MARY OF THE CROSS CENTRE) 23 BRUNSWICK STREET FITZROY 3065 T: F: E: aodfs@ccam.org.au W: Nearest Brunswick Street and Victoria Parade Hours Mon-Fri 9am-5pm; Sessional counselling to 7pm; Support at night and weekends; After hours crisis available to clients Services Assessment and referral service; Counselling for individuals, couples, and extended family and friends; Therapeutic and educational for family members; Supported play for families affected by alcohol and other drug use; Community programs aimed at ing and strengthening families; Spiritual help and ; Information and education; Community development; Support needs for Vietnamese families of drug users Philosophy A service of CatholicCare open to all, focusing on ing families with issues around alcohol and drug use. Eligibility People with concerns about drug and alcohol abuse. Assessment By telephone Waiting Normally within a week Support Family information sessions; Vietnamese Parents group Special Parents, siblings and children of problematic alcohol and drug users; Vietnamese families Staffing Psychologists/Counsellors; Drug & Alcohol Counsellors; Volunteers; Multilingual Services: Vietnamese, Cantonese; Community development workers; Education workers Public Tram - 10, 11, 12, 31, 42, 108, Stop 17; or 112, Stop 13; Train - Parliament station Note Alcohol and Other Drug Family Service is also based at Footscray, Bundoora and Noble Park locations. CENTRAL BAYSIDE HEALTH SERVICE NEPEAN HIGHWAY PARKDALE 3195 T: F: E: info@cbchs.org.au W: Hours Mon-Fri 8.30am-5pm Services Alcohol service; Community health centre; Counselling, Consultancy and Continuing Care program; Drug service; Home based withdrawal; General health care; Outpatient withdrawal; Gamblers Help; Secondary needle syringe program (Chelsea); Youth outreach Philosophy Provides a confidential, non-judgmental, harm minimisation approach. Assessment Telephone Mon-Fri 9-5pm Staffing Doctors; Nurses; Counsellors CENTRAL GIPPSLAND HEALTH SERVICE GUTHRIDGE T: F: E: enquiries@cghs.com.au W:

11 11 of 56 PARADE SALE 3847 Cost Fees commence at $3.30 per visit Services Alcohol service; Community health centre; Counselling; Drug service; Education programs; Emergency aid; General health care; Information and service; Medical treatment; Access to a wide range of co-located services Philosophy Encompasses quality care, accessibility, innovation, professionalism, continuum of care, improving performance, safe environment, teamwork, consumer respect, confidentiality and client rights. Eligibility As per assessment through initial counselling, referral and Intake Assessment Team. Exclusion Violent behaviour Assessment On presentation, by telephone, by appointment with a counsellor or doctor or by interagency referral Support On a needs basis by request Staffing Doctors; Nurses; Counsellors; Psychologists; Volunteers Discharge Counselling; Referral; Financial aid; Home-based ; Referral to other agencies or co-located services CENTRAL HUME ALCOHOL AND OTHER DRUG SERVICES (CHAODS) OVENS STREET PO Box 224 WANGARATTA 3676 T: F: W: Hours Mon-Fri 9am-5pm Services Referral to residential withdrawal/rehabilitation programs; Acohol and other drug counselling Philosophy To clients to achieve their personal optimal outcomes in relation to managing a drug or alcohol use problem using a harm minimisation approach. Eligibility Any person with a drug and/or alcohol use related problem and their carers and families. Assessment By appointment Note Part of Ovens and King Community Health Service CHEMICAL DEPENDENCY UNIT (CDU) MATERNITY SERVICES RYRIE STREET GEELONG 3220 T: E:marionw@barwonhealth.org.au Nearest Bellerine and Ryrie Street Services Specialist obstetric midwifery and social work care; Education and ; Paediatric care; Special methadone prescriber; Referral to other agencies Philosophy Recognises the rights of women as individuals and their entitlement to treatment without prejudice while considering individual experiences of drug use and specific psychosocial, medical and midwifery needs. Eligibility Pregnant women who are using alcohol and other substances. Assessment On first visit psychosocial, medical and obstetric assessment Waiting None Referral Self-referral; Doctor; and other referral Support Childbirth education; Postnatal depression ; Supporting Kids and Their Environment (SKATE); Playgroup; Family and art therapist Discharge Counselling; Referral to outreach/community services; Home-based Public Bus any going to Geelong City Note The Unit is housed within Geelong Hospital COBAW HEALTH SERVICE 47 HIGH STREET PO Box 146 KYNETON 3444 T: F: E: admin@cobaw.vic.gov.au W: Cost Not for A&OD services Hours Mon-Fri 9am-5pm

12 12 of 56 Services Accommodation assistance; AIDS/Hepatitis info and ; Alcohol service; Assessment referral service; Counselling; Drug service; Education programs; Info and service; Needle exchange secondary; Outpatient withdrawal; Forensic counselling programs e.g. Drug Diversion Program; Youth outreach; Rural withdrawal service; Pre-sentence (Court appearance) assessment; Family counselling Eligibility Specific to range of services; duty worker will enquirers to access appropriate services. Exclusion Danger posed to others is of high risk; requested service is unavailable or another service is more appropriate, e.g. where mental illness issues are a priority Assessment By telephone, or appointment if complex; duty workers collect information for allocation to welfare services Waiting Minimum waiting Support Range of available Special Women; Men; Lesbian women; Gay men; Intellectually disabled; Physically disabled; Aged Staffing Nurses: 2; Counsellors: 4; Drug youth outreach worker: 1 COBRAM DISTRICT HEALTH CENTRE BROADWAY STREET PO Box 252 COBRAM 3644 T: F: E: cobram@humehealth.org.au W: ; Charges for some programs Hours Mon-Fri 8:30am-4:30pm Services Centre Against Sexual Assault; Child and adolescent mental health; Drug and alcohol counselling; Family violence, financial, problem gambling and general counselling; Psychiatric treatment team; Mental illness fellowship; Housing assistance; Visiting services Philosophy No closed doors. Exclusion Client refusal Referral Self-referral or health professional Special Youth; Women; Men; Ethnic ; Disadvantaged COLAC AREA HEALTH, ALCOHOL AND OTHER DRUG SERVICE 2-28 CONNOR STREET Colac Hospital, Corangamite Street COLAC 3250 T: E: through website W: Hours Mon-Fri 9am-5pm Services Alcohol service; Assessment referral service; Drug and alcohol counselling; Counselling, Consultancy and Continuing Care program; Drug service; Referral to withdrawal units and residential rehabilitation programs; Alcohol and other drug ed accommodation program; Rural Outreach Diversion program; Youth outreach; Needle and syringe program Philosophy Holistic and non-judgmental provided for people affected by alcohol and drug use Assessment Case Manager, then referral to other services Support Parent Support; Hep C Special Youth; Women Contracts Contracts regarding visitors, phone use and client movements used for clients undergoing inpatient withdrawal CONNEXIONS, A PROGRAM OF JESUIT SOCIAL SERVICES 1 LANGRIDGE STREET PO Box 1141 T: F: E: connexions@jss.org.au W: Nearest Smith and Gertrude Streets

13 13 of 56 COLLINGWOOD 3066 Hours Mon-Fri 9am-5pm Admission Duty System: Mon-Fri all day Services Complementary therapies; Counselling; Drug service; Education programs; Specialist youth service; Dual disordered mental health/drug and alcohol issues; Intensive and outreach Philosophy Inclusive approach We attempt to help either by ourselves or by referring to other agencies. Eligibility Young people aged experiencing co-existing mental health issues and alcohol and substance misuse. Exclusion People under 16 and over 28; People without mental health issues Assessment Interview sheet completed via telephone or face to face; If interview met, matter is referred to clinical team and either accepted or referred Waiting Depending on spaces available Referral Self-referral or referral from health care provider Special Youth; Women; Men; Lesbian women; Gay men; Ethnic ; Mentally unwell Contracts Occasionally individual agreements with the client are made under specific circumstances e.g., in accommodation you cannot use drugs on the property. Discharge Counselling; Telephone Length of stay As long as client needs and benefits Note Clients are voluntary, and choose from range of programs offered. COURT NETWORK GROUND FLOOR, 565 LONSDALE ST MELBOURNE 3000 T: E: admin@courtnetwork.com.au W: Hours Monday to Friday 9am-5pm Services Information about the court process, at court and referral to specialist services for people in contact with the justice system. Philosophy To provide effective and innovative, information and referral services to court users. To lessen the emotional trauma of going to court and to empower court users. Eligibility Over the phone or in person at any of our offices co-located in courts across Victoria. Referral Self. Staffing Trained volunteers working in courts across Victoria. Note Multiple locations statewide including: Melbourne City, Broadmeadows, Collingwood, Dandenong, Frankston, Heidelberg, Sunshine, Ringwood, Ballarat, Bendigo, Echuca, Geelong, Gippsland, Warrnambool, Mildura, Shepparton, Wodonga and Wangaratta. CYRENE CENTRE, THE SUITE 5, DOUGLAS STREET PO Box 152 NOBLE PARK 3174 T: F: E: thecyrenecentre@hotmail.com W: Hours Mon-Tues, Thurs-Fri 10am-7pm Services Assessment referral service; Counselling for individuals, families, parents and ; Support for family members; Information and education; Community development; Spiritual help and ; Assistance to ministers and pastoral carers; Cross-cultural counselling; Multi-lingual, multi-cultural service provision Philosophy To provide to families with issues around drug use; A project of the Dandenong Deanery of the Catholic Archdiocese of Melbourne, open to all; Client centred approach. Eligibility People with concerns about drug and/or alcohol abuse. Assessment By telephone Waiting Normally within 2 weeks Support Parent information sessions (English and Vietnamese) Public Train Noble Park station, Dandenong line

14 14 of 56 DAREBIN HEALTH CENTRE 125 BLAKE STREET RESERVOIR EAST 3073 T: ; Telephone Interpreting Service F: W: Cost Variable - may be waived Hours Mon-Fri 9am-5pm; evening appointments by arrangement Services Aboriginal/Koori service; Assessment referral service; Community health centre; Counselling; Education programs; General health care; Medical treatment; Needle exchange primary; Self-help; Specialist family program; Specialist youth service; Substitute program methadone (East Resevoir, PANCH and Northcote sites) Philosophy People should have control of their own health care and be able to participate in the community and have input into services offered. Good health is a result of social, emotional and physical wellbeing. Eligibility People who live in or have connections to the City of Darebin (some exceptions if workload allows). Exclusion Violence towards workers; Outside geographical area Assessment Service co-ordination Waiting No waiting for priority clients suicidal, young people, Kooris, refugees Referral Most s, including self-referral Support A range of available - enquire online or by calling Special Youth; Women; Men; ATSIC; Ethnic Staffing Doctors; Dentists; Nurses; Counsellors; Psychologists; Allied health workers; Primary NSP staff Note Other sites at 42 Separation Street, Northcote, tel (NSP and weekly evening methadone/buprenorphine program contact via Direct Line) and PANCH, 300 Bell Street, Preston, tel (methadone/buprenorphine program). Co-located services include gambling counselling, optometry and disability case management. DASWEST, DRUG AND ALCOHOL SERVICES -WESTERN HEALTH 3-7 ELEANOR STREET FOOTSCRAY 3011 T: F: W: Nearest Ballarat Road and Eleanor Street Hours Mon-Wed, Fri 9am-5pm; Thur 10am-5pm Services Alcohol service; Assessment referral service; Counselling (forensic); Drug service; Detox - medical (within hospital); Home-based detox; Outpatient withdrawal; Specialist youth service; Substitute programs - methadone, buprenorphine, and naltrexone; Home-based and residential withdrawal; Dual diagnosis; Women's community residential unit; Family Philosophy In collaboration with local community, offers non-judgmental, flexible and treatment for individuals and families affected by substance abuse; Open, welcoming and non-intimidating environment where everyone is viewed equally; Based on harm minimisation principles, with wide range of treatment options. Eligibility No specific Assessment Telephone screening, then assessment appointment and referral to appropriate program/s; drop in any time for initial assessment Waiting 1-2 weeks for assessment Support Available for clients discharged from hospital detox ward; forensic clients offered a weekly group Special Youth; Women; Men; Children; People with diagnosed mental illness who are also affected by substance use Contracts For pharmacotherapy treatment program; admission to women's, youth and adult withdrawal programs Staffing Wide range includes doctors, nurses, counsellors (forensic), psychologists, psychiatrists, social workers; multi-disciplinary team

15 15 of 56 Discharge Counselling; Referral; Home-based Public Train - West Footscray station; Bus - 410, 216, 219, 220, 223; Tram - 82 Length of Average of 7 days for adult, 14 days for youth stay Residential Own room facilities Note Part of Western Hospital. DASWest Adult and Specialist Service located at 3-7 Elenor St, Footscray; DASWest Community and Residential Withdrawal Unit located at 9-13 Eleanor St, Footscray; DASWest Youth and Family Services located at 49 Nicholson St, Footscray DELMONT PRIVATE HOSPITAL 300 WARRIGAL ROAD GLEN IRIS 3146 T: F: E: delmont@delmonthospital.com.au W: Nearest Bath Road and Warrigal Road Cost Private health insurance preferred Hours 24 hour inpatient detoxification program; Day program patients can attend during the day or evening if convenient Services Alcohol and drug service; Assessment referral service; Complementary therapies; Counselling; Withdrawal medical; Education programs; Inpatient supervised withdrawal; Day programs Philosophy Drug and alcohol issues are treated in a relapse prevention context that enables participants to gain a better understanding of the links between specific lifestyles and substance abuse, rather than as a standalone problem. Eligibility People with an addiction problem who can enter a payment agreement (or family members). Exclusion Active use/intoxication while in attendance of therapy program; failure to abide/agree with contract; people without private health insurance or who cannot self-fund Assessment Admission requires assessment by doctor Waiting Dependent on bed availability Support Early and long-term Relapse Prevention Groups; Educational sessions regarding the psycho-social effect of drugs and interpersonal conflict Contracts Conditions sheet to be signed and witnessed Staffing Registered nurses; General practioners; Social workers; Psychologists; Occupational therapists; Creative arts therapists; Drug and alcohol counsellors; Allied health professionals Discharge Counselling; Relapse prevention group Public Bus 700, 701; Tram 75, Warrigal Road stop; Train Ashburton station, Alamein line Length of stay 7-10 days Residential Own room facilities DEPAUL HOUSE, ST VINCENT S HOSPITAL 9 BRUNSWICK STREET c/- St Vincent s Hospital, PO Box 2900 FITZROY 3065 T: F: E:josie.tait@svhm.org.au Nearest Victoria and Brunswick Streets Hours 7 days 24-hours Admission Mon-Fri 9am-1.30pm by appointment Services Assessment referral service; Detox medical; Withdrawal residential Eligibility A need to withdraw from licit or illicit substances; unable to withdraw in home environment; aged 18yrs and over (may accept younger adolescents referred by adolescent services).

16 16 of 56 Exclusion Unstable medical or psychiatric illness requiring treatment; people with a history of behavioural disturbance or violence in the service may be prevented from immediate return; do not usually take couples together; check for any restrictions Assessment Triage Line Mon-Fri between 1.30pm and 3.30pm, call for assessment. Telephone assessment for inclusion on waiting list; daily contact with client or caseworker while waiting for entry Waiting Subject to bed vacancy and risk priority; usually 1 week Referral Agency worker; Counsellor; Department of Human Services; Doctor; Health worker; Self-referral; Open Support In-house program Special Women; Men; ATSIC; Ethnic Contracts Personal property, disposal of drugs, alcohol and equipment agreement and financial disclaimer form signed by staff and client Staffing Doctors; Nurses; Volunteers; Welfare workers; Some staff also former users Discharge Counselling; Referral; Residential rehab referral or placement; Links to housing and psychiatric services Public Tram 13, 14, 23, 24, 30, 109, 112 (St Vincent s Plaza) or 86, 96 (Nicholson Street); Train: Parliament Station, Lonsdale Street exit Access: Disabled Length of stay Varies Residential Individual rooms facilities DIRECTLINE LOCKED BAG 22 COLLINGWOOD 3066 T: E: info@turningpoint.org.au W: Hours 7 days 24-hours Services Online 24-hour counselling for alcohol and drug problems, Telephone counselling (24-hour) and referral to treatment and services across Victoria Philosophy Services provided within a harm minimisation framework in a manner which empowers the caller and enables them to explore their concerns and options in a ive and professional environment. Eligibility No restrictions Assessment Telephone anytime to speak with a D&A counsellor Staffing A multidisciplinary team of D&A counsellors and nurses, social workers, psychologists and youth workers; medical backup on an on-call basis through the DACAS Service Note Referrals also to: D&A counselling; Withdrawal services; Self-help and peer services; Drink drug drive services; Pharmacotherapy services. Client target group includes people using alcohol or drugs and people affected by an alcohol or drug problem DJERRIWARRH HEALTH SERVICES BACCHUS MARSH HEALTH CENTRE Turner Street BACCHUS MARSH 3340 T: F: E: info@djhs.org.au W: Hours Monday, Wednesday, Thursday, Friday 9.00am 12.00noon Services Alcohol and other drug counselling service for those directly affected by alcohol & other drug use and their families or carers. Community education and information to schools, community agencies and others. Eligibility All residents or people who work or study in the Moorabool local government area. Referral Self-referral, medical practitioners or other health professionals or from other agencies. Staffing Counselling Duty worker at Melton Community Health Centre. Duty Worker: Melton - Monday, Wednesday, Thursday, Friday 9.00am 3.00 p.m. Melton Community Health Centre Corner Yuille & High Street. Melton, (view map) P: F:

17 17 of 56 EASTERN DRUG & ALCOHOL SERVICE (EDAS) NO SINGLE LOCATION T: W: Hours Mon-Fri 9am-5pm limited after hours by negotiation Admission Mon-Fri 10am-4pm (on ) Services Alcohol service; Assessment referral service; Community health centres; Correction treatment service at some locations; Counselling (youth, adult and family); Drug service; Information and service; Specialist youth service (for ages 12-21); Outreach Philosophy To provide an accessible, flexible and holistic treatment service based on current harm minimisation approaches. Eligibility Anyone whose life is affected by substance abuse issues. Assessment By telephone (central number regional duty system) Waiting None Support Female carers of substance users; Parent group Special Youth; Women; Men Staffing Counsellors; Social workers; Family counsellors; Youth workers; ABI/AOD specialist consultant Note Located at community health centres throughout Eastern Region. EASTERN HEALTH ALCOHOL & DRUG SERVICE (EHADS) GROUND FLOOR, 43 CARRINGTON ROAD BOX HILL 3128 T: F: W: Hours Residential Services: 7 days 24-hours; Assessment and Home-based and Outpatient Withdrawal: Mon-Fri 9am-5pm Services Alcohol and drug service; Assessment referral service; Counselling (forensic); Complementary therapies (residential unit only); Service offered to correctional clients; Detox medical; Home-based withdrawal; Outpatient withdrawal; Mobile overdose response service (9am-5pm); Information and service; Addiction medicine consultancy; GP Philosophy Harm minimisation and empowerment for positive change in health and life. Eligibility In need of withdrawal from drugs and/or alcohol. Assessment Telephone to make an appointment for assessment (treatment planning session). A number of options will be discussed. Waiting Some might apply Referral No referral required Contracts Individual agreements Staffing Nurses; Counsellors; Volunteers; Welfare workers Discharge Referral Public Train - Box Hill station Length of 7-10 days (residential stay) stay Residential Own room facilities Note Operated from Eastern Health, affiliated with Box Hill Hospital; includes Wellington House Residential Service, Box Hill, tel: ECHUCA REGIONAL HEALTH PRIMARY CARE MEDICAL CONSULTING SUITES, 17 T: F: E: enquiries@erh.org.au W: ; except Drink Drive Program Hours Mon-Fri 8.30am-5pm

18 18 of 56 FRANCIS STREET ECHUCA 3564 Services Alcohol and drug counselling for individuals, families, and couples; Referral to residential rehabilitation programs; Substitute programs - methadone and suboxone; Youth Rural Outreach Diversion Worker; Education and information; Drink Drive Program; Drug Diversion Program; Youth alcohol and drug counselling Philosophy Aims to promote, maintain and improve the health status of all people in the Echuca-Moama subregion through provision of comprehensive health services. Eligibility People affected directly or indirectly by alcohol and other drugs. Assessment Presentation to service and appointment made Waiting Varies Staffing Nurses; Counsellors; Doctors; Pharmacists Discharge Counselling; Referral FAMILY DRUG SUPPORT PO BOX 7363, LEURA, NSW 2780 T: SUPPORT LINE (24 Hrs) E:admin@fds.ngo.org.au Cost The cost of a local call Australia wide Services To assist families throughout Australia to deal with alcohol and drug issues in a way that strengthens relationships and achieves positive outcomes. They offer a seven day, 24 hour telephone line Australia-wide, manned by volunteers offering help to diffuse crisis, proffering strategies for coping and giving any information required. Philosophy To primarily families struggling as a result of drug use. They aim to assist in any way possible to empower families to cope with the realisation of their situation and to survive it intact. To this end we offer a seven day, 24 hour telephone line Australia-wide, manned by volunteers offering help to diffuse crisis, proffering strategies for coping and giving any information required. FAMILY RESOURCE CENTRE, DAVEY HOUSE GRAHAM STREET Wonthaggi Hospital WONTHAGGI 3995 T: F: E: frc@bcrh.com.au W: Hours Mon-Fri 9am-5pm Services Community information centre; Counselling; Financial counselling; Specialist family program; Family D&A counselling, Needle and syringe program Philosophy Fully integrated health and community service which optimises care, dignity, client choice and quality outcomes. Eligibility A family member who is affected by drugs or alcohol. Exclusion Extreme violence Assessment By telephone through the Family Support Team Leader Support On a needs basis Contracts Stated goals (Care Plans) agreed and signed, copy kept on file Staffing Peer workers; Counsellors Note Part of Base Coast Regional Health, Wonthaggi Hospital, which provides a number of services to people living in the Bass Coast Shire FIRST STEP PROGRAM 42 CARLISLE STREET ST KILDA 3182 T: F: E: info@firststepprogram.org W: Nearest Carlisle and Barkly Streets Cost Services bulk billed Hours Mon, Wed-Fri 9am-5pm; Tuesday 9am-7pm Services Drug and alcohol counselling; Substitute programs methadone and naltrexone Philosophy Our vision is to minimise the effects of addiction and the problem it creates in people s lives. The First Step Program will provide safe and effective pathways for all people with addiction related issues to assist them to positively engage with the community.

19 19 of 56 Eligibility Open Assessment Case by case appointment-based with Counsellor and Doctor Staffing Doctors; Counsellors; Psychologists; Mental health nurses; Legal services; Volunteers; Infectious disease physicians Discharge Ongoing by telephone; Counselling; Medical consultation as required Note Co-located services include access to free legal and vocational for people wishing to enter into work or training. GATEWAY HEALTH 155 HIGH STREET (PO Box 173, WODONGA 3689) WODONGA 3690 T: (02) F: (02) E: W: Hours Mon-Fri 8.30am-5.30pm; After hours by appointment Services Assessment referral service; Counselling, individual and family; Needle and syringe program; Pharmacotherapy program; Parent/carer program; Diversion programs; Alcohol, tobacco and other drug services Philosophy To raise awareness and reduce the level of harm associated with alcohol and other drugs for all members of the community, through harm minimisation strategies and appropriate interventions in a confidential and professional environment. Eligibility Assessment provided to all referrals and new clients. Assessment Telephone or on presentation; appointment with counsellor Support Parent Support Group Staffing Nurses; Counsellors: 1 GIPPSLAND LAKES HEALTH CENTRE - LAKES ENTRANCE JEMMESON STREET PO Box 429, Lakes Entrance LAKES ENTRANCE 3909 T: F: E: contact@glch.org.au W: Hours Mon-Fri 8.30am-5pm Services Counselling; Withdrawal programs; Post-withdrawal ; Supported accommodation program; Koori court diversion worker; Rural remote worker program; Rural outreach; Youth outreach; Needle Syringe Program (NSP) Philosophy Harm minimisation model operating as part of a multidisciplinary community health team. Eligibility Individuals and families affected by the use of alcohol and/or other drugs within the East Gippsland Shire. Assessment Initial contact to be made via our Intake Worker by telephoning: Support Various health education and programs; Aboriginal health programs; Family Support; Family Violence Outreach; Men's Behavioural Change Program; LINX Reconnect; School Focused Youth Service Staffing Counsellors; Doctor; Nurses; Support Worker Discharge Post-withdrawal linkages - counselling, rehabilitation and housing. Various. GIPPSLAND LAKES HEALTH CENTRE BAIRNSDALE MAIN STREET PO Box 429, Lakes Entrance BAIRNSDALE 3875 T: F: E: contact@glch.org.au W: Hours Mon-Fri 8.30am-5pm Services Counselling; Withdrawal programs; Post-withdrawal ; Supported accommodation program; Koori court diversion worker; Rural remote worker program; Rural outreach; Youth outreach; Needle Syringe Program (NSP) Philosophy Harm minimisation model operating as part of a multidisciplinary community health team. Eligibility Individuals and families affected by the use of alcohol and/or other drugs within the East Gippsland Shire. Assessment Initial contact to be made via our Intake Worker by telephoning:

20 20 of 56 Support Various health education and programs; Aboriginal health programs; Family Support; Family Violence Outreach; Men's Behavioural Change Program; LINX Reconnect; School Focused Youth Service Staffing Counsellors; Doctor; Nurses; Support Worker Discharge Post-withdrawal linkages - counselling, rehabilitation and housing. Various. GLENELG SOUTHERN GRAMPIANS DRUG TREATMENT SERVICE - QUAMBY HOUSE 5 FERN STREET C/- Portland and District Health, Bentinck Street PORTLAND 3305 T: F: E: bamcilroy@swarh.vic.gov.au W: ; except Drink Drive Program and ed accommodation rent agreements Hours Mon-Fri 8.30am-5pm; after-hours on-call service available Services Assessment referral service; Drug and alcohol counselling; Needle Syringe Program; Non-residential alcohol and drug dependence treatment; Substitute programs - methadone and buprenorphine; Outreach services; Secondary consultation Philosophy To provide and treatment options for clients, their families and/or significant others who present with problems relating to alcohol and other drugs. Eligibility Residents of Glenelg Shire and Southern Grampians region. Assessment Appointment required for assessment Waiting Subject to bed availability Contracts Contracts used for inpatients Staffing Range of specialist and staff Discharge Counselling; Referral; Home-based Length of stay Varies GRAMPIANS HEALTH 8-22 PATRICK STREET (MAIN BRANCH) STAWELL 3380 T: F: E: gch@grampionscommunityhealth.org.au W: Hours Mon-Fri 9am-5pm Services Specialist ABI/AOD assessment, treatment and monitoring; Counselling, Consultancy and Continuing Care program; Information, counselling, assessment, outreach, referral and ongoing case management; Drug Diversion; Gamblers help; Home-based withdrawal service; Responsible gambling group; Needle and syringe program; QUIT smoking counselling available; Rural Outreach Diversion Worker; Youth Outreach Alcohol & Drug Counsellors Philosophy The Gambling, Alcohol and Other Drugs Team is a very diverse group of professionals who have combined their strengths to create a comprehensive range of services for people experiencing addiction problems, whether in substance use or in gambling. They are also focusing on prevention, and early intervention, by providing education and programs across the region. Team members are proactive in providing res and opportunities to various community to assist in getting the message across to those who need to hear it. Eligibility Anyone with alcohol, drug or gambling related issues; Youth at risk of using Exclusion Children under 12 years of age; perpetrators of sexual abuse Assessment Contact in person or by telephone for initial assessment; weekly allocation of new referrals to counsellors for follow-up appointments Waiting Generally 2-5 days from initial contact; clients in crisis attended to immediately Referral All service workers; Self-referral; Family; Friends; Employers Support Numerous, please enquire Special Youth; Anyone with drug and alcohol problems