San Francisco Paratransit Taxi Debit Card System APTA Bus and Paratransit Conference Cleveland, Ohio

Size: px
Start display at page:

Download "San Francisco Paratransit Taxi Debit Card System. 5 5 2010 APTA Bus and Paratransit Conference Cleveland, Ohio"

Transcription

1 San Francisco Paratransit Taxi Debit Card System APTA Bus and Paratransit Conference Cleveland, Ohio

2 Eighth largest transit system in United States, by ridership Service Area: 49 square miles Service Area Population: 800,000 residents 750,000 weekday fixed route boarding's, approx. 150,000 senior/disabled 14,000 registered Paratransit riders (8,000 active taxi customers) 1.1 million annual paratransit trips (620,000 trips on taxi) SFMTA Overview 2

3 SF Paratransit SFMTA (Muni) has been providing paratransit services to the disabled community for over 31 years Taxi is a part of a network of Paratransit services including: SF Access: Traditional pre-scheduled, shared ride van services Group Van: Subscription van service for groups of individuals going to a single location, such as adult day health care center SFMTA contracts with a Paratransit Broker, Veolia Transportation, to manage Paratransit and they sub-contract with Taxi and Van Companies 3

4 Sedan Taxi service started in cabs currently in service Wheelchair Accessible Ramp Taxi service started in 1994 with 6 cabs 100 ramp taxis currently in service User choice Average trip cost $12.18 Average trip length: 3 miles Until recently, paper-based scrip used as taxi fare media SF Paratransit Taxi 4

5 New Taxi Fare Payment System: Debit Card Paratransit Taxi Debit Card System eliminates scrip and automates the fare payment process Magnetic swipe debit cards issued to all paratransit users for use as photo identification and electronic payment All SF Taxis equipped with In Taxi Equipment (ITE), which includes a smart meter, swipe reader, mobile data terminals & GPS Similar to a credit card transaction, the ITE communicates wirelessly with a central server that maintains customer accounts 5

6 Primary Goals of the Debit Card System Simplify fare payment Improve trip monitoring capacity, thereby reducing the potential for misuse and fraud Reduce costs associated with processing and storing scrip Automate the billing and reconciliation functions 6

7 Debit Card System Components Back Up Systems Broker System Debit Card Software System Internet Debit Card Hardware System (In-Taxi Equipment) Broker Software: manages and maintains customer eligibility information Debit Card Software System: manages the accounts for all paratransit taxi users, processes all taxi trip payment transactions, reconciles reimbursements between the Broker and the Taxi Companies Debit Card Hardware (ITE): communicates to the DCCS via the Internet Back Up Systems: Interactive Voice Response (IVR) System and manual forms run on a knuckle-buster 7

8 Debit Card Implementation Phase I: Software and Hardware Define software and hardware system requirements with technical experts - Procure Debit Card Software through RFP process - Develop approved vendor/equipment list and preferred equipment option through IFB process Software modifications to link legacy systems at Yellow Cab Cooperative and Luxor Cab to DCCS 8

9 Debit Card Implementation Phase II: Soft Launch, Outreach and Training Soft Launch Spring 2009 Over 200 paratransit taxi riders issued paratransit debit cards Four cab companies participated Implementation Team monitors system weekly 32 outreach sessions to over 1,000 Paratransit Taxi Customers Taxi driver training at each company 9

10 Debit Card Implementation Phase III: Full Implementation December 2009 All SF Paratransit Taxi Customers issued debit cards with instructional letter Scrip sales stopped 80% of fleet equipped with ITE Weekly monitoring meetings continue Additional Paratransit Broker staff hired to handle increase in calls 10

11 Issuing a Debit Card Paratransit Taxi Customer issued a new debit card when first registered, when re-certified, or when card is lost or stolen New card sent in mail with instructional letter, card must be activated (IVR process) Functions as ADA ID Card 11

12 Taking a Paratransit Taxi Ride Paratransit taxi customer adds value to card ($5 per $30 worth of service) Monthly allotment pre-determined Pre-pay option No more hoarding 12

13 Paratransit Taxi Customer Presents Debit Card and Driver Swipes 13

14 Final Swipe at End of Trip 14

15 Electronic Data Collection Trip Data Date Time & Location of pick up and drop off Cab & Driver number Customer information Meter amount Tip 10% of meter amount with a $2.00 maximum (customer s choice) 15

16 Sample Patron Data 16

17 Sample Geographic Data 17

18 Dashboard: A quick look at the data 18

19 Transactions Screen 19

20 Debit Card Benefits Better monitoring and enforcement of program rules Service area Wait trips Others not able to use debit card Over-tipping Improved cost controls for SFMTA Administrative benefits Reduction in admin costs for taxi co s Faster invoicing process Driver and passenger benefits ease of use 20

21 Improved Monitoring of Ramp Taxi Program Wheelchair pick-up data monitored very closely Monitor for three pickups per shift Ability to monitor all ramp drivers on a certain shift Working with SFMTA Taxi Division on progressive discipline (fines) for drivers not picking up and possible medallion revocation 21

22 Lessons Learned & Still Learning. Taxi Industry support is critical Local Weights and Measure need to be part of planning process Orientation and training must be on-going for both drivers and passengers Old habits are hard to change program rules now enforceable Be aware of the little things that can result in system outages 22

23 Next Steps Resolve outstanding W&M issues and install remaining 200 ITE units Add customer portal to website so paratransit taxi customers can review trip history and purchase value Analyze trends for planning purposes Ride distribution Services per neighborhood, Supervisor district Trip generator analysis -Dialysis center trips, regional center trips 23

24 Kate Toran, Paratransit Manager San Francisco Municipal Transportation Agency Tel TTY Fax

How to Supplement Traditional Paratransit Programs with Taxis: A Case Study. International Conference on Paratransit 10/31/14

How to Supplement Traditional Paratransit Programs with Taxis: A Case Study. International Conference on Paratransit 10/31/14 How to Supplement Traditional Paratransit Programs with Taxis: A Case Study International Conference on Paratransit 10/31/14 SFMTA Overview Eighth largest transit system in United States 49 square miles

More information

San Francisco s Network of Transportation Services in Response to Community Needs

San Francisco s Network of Transportation Services in Response to Community Needs San Francisco s Network of Transportation Services in Response to Community Needs International Paratransit Conference October 30, 2014 Overview of San Francisco s Senior and Disabled Population 830,000

More information

G U. Taxi & Ramp Taxi Services E 3

G U. Taxi & Ramp Taxi Services E 3 G U Taxi & Ramp Taxi Services ID E 3 This Guide is available in accessible formats. Table of Contents 4 Introduction Please contact SF Paratransit at 5 SF Paratransit Service Area (415) 351-7000 6 Getting

More information

Taxis and Accessible Services Division: Status of Taxi Industry. San Francisco Municipal Transportation Agency Board Meeting September 16, 2014

Taxis and Accessible Services Division: Status of Taxi Industry. San Francisco Municipal Transportation Agency Board Meeting September 16, 2014 Taxis and Accessible Services Division: Status of Taxi Industry San Francisco Municipal Transportation Agency Board Meeting September 16, 2014 Taxi Services Mission To promote a vibrant taxi industry through

More information

American Public Transit Association Bus & Paratransit Conference

American Public Transit Association Bus & Paratransit Conference American Public Transit Association Bus & Paratransit Conference Intelligent Transportation Systems Integrating Technologies for Mobility Management & Transportation Coordination May 24, 2011 RouteMatch

More information

Taxi Access Program (TAP) Customer Guide November 1, 2015

Taxi Access Program (TAP) Customer Guide November 1, 2015 Taxi Access Program (TAP) Customer Guide November 1, 2015 What is TAP? Pace and the City of Chicago provide an innovative program offering customers with disabilities a flexible option to Pace s ADA Paratransit

More information

From the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined

From the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined From the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined in Section 5302(a)(1) to support the provision of transportation

More information

Simple Smart Card Applications for Paratransit Systems

Simple Smart Card Applications for Paratransit Systems Simple Smart Card Applications for Paratransit Systems CalAct Fall Conference 2011 Presented by RouteMatch Software RouteMatch Enterprise Solution Fixed Route Management Systems Paratransit Management

More information

ATTACHMENT K 5310 ELIGIBLE COST

ATTACHMENT K 5310 ELIGIBLE COST ATTACHMENT K 5310 ELIGIBLE COST Attachment K - Traditional 5310 Eligible Cost a. Rolling stock and related activities for Section 5310-funded vehicles (1) Acquisition of expansion or replacement buses

More information

Improving Public Transport for Older Adults Using ITS & Other Technologies. Rosemary G. Mathias Carol L. Schweiger

Improving Public Transport for Older Adults Using ITS & Other Technologies. Rosemary G. Mathias Carol L. Schweiger Improving Public Transport for Older Adults Using ITS & Other Technologies Rosemary G. Mathias Carol L. Schweiger Overview What is ITS? What does ITS have to do with older adults? What is the underlying

More information

Chapter 4. Options for Service Coordination

Chapter 4. Options for Service Coordination 4-1 Chapter 4. Options for Service Coordination INTRODUCTION There are currently more than seventeen agencies offering transportation services in the Greater Derry-Salem area. Each has its own mission,

More information

Living After Stroke: Mobility and Transportation Options After Stroke. The Family of Community Transportation Options

Living After Stroke: Mobility and Transportation Options After Stroke. The Family of Community Transportation Options Living After Stroke: Mobility and Transportation Options After Stroke Karen Wolf-Branigin, MSW National Center on Senior Transportation Washington, DC The Family of Community Transportation Options This

More information

Applying for Access. Access Services. What is Access?

Applying for Access. Access Services. What is Access? Access Services Applying for Access > Access Services overview > Eligibility criteria > Other transportation options > How to get Access What is Access? Access Services is a public transit agency dedicated

More information

BUYER S GUIDE NEMT Software:

BUYER S GUIDE NEMT Software: BUYER S GUIDE NEMT Software: Choosing the Right Software Platform Why NEMT Software? Before you start fielding quotes from NEMT software vendors, consider what you truly want and need in terms of software

More information

Lesson 2: Technology Applications Major Transit Technologies Grouped by Function

Lesson 2: Technology Applications Major Transit Technologies Grouped by Function Technology Tool Accounting Software Automatic Passenger Counters (APC) Automated Scheduling and Routing Software Automated Vehicle Location Systems (AVL) Communications Computer-Assisted Software for Demand

More information

RTC FIVE-YEAR PARATRANSIT PLAN. Executive Summary

RTC FIVE-YEAR PARATRANSIT PLAN. Executive Summary RTC FIVE-YEAR PARATRANSIT PLAN Executive Summary September 2013 Transit was the most frequently identified transportation need during the RTC s 2035 Regional Transportation Plan community outreach effort.

More information

Mobility Service Guide

Mobility Service Guide Mobility Service Guide ACCESS Van & Taxicab Program Revised 10.2014 for more information, call 919.560.1551 Notice Under the Americans with Disabilities Act The City of Durham will not discriminate against

More information

A Guide to Planning One-Call Services. Simplifying Access to Transportation Services & Information

A Guide to Planning One-Call Services. Simplifying Access to Transportation Services & Information A Guide to Planning One-Call Services Simplifying Access to Transportation Services & Information Today s Session Presentation of project process & results Discussion: What is your experience? Currently

More information

USING TECHNOLOGIES TO SUPPORT COST ALLOCATION AMONG HUMAN SERVICES AND TRANSPORTATION AGENCIES

USING TECHNOLOGIES TO SUPPORT COST ALLOCATION AMONG HUMAN SERVICES AND TRANSPORTATION AGENCIES USING TECHNOLOGIES TO SUPPORT COST ALLOCATION AMONG HUMAN SERVICES AND TRANSPORTATION AGENCIES Use of technology can assist the managers of human service transportation programs with allocating trip costs

More information

Technologies to Support VTCLI Mobility Management Services

Technologies to Support VTCLI Mobility Management Services Technologies to Support VTCLI Mobility Management Services Transportation Research Board Conference Oct. 30 th, 2014 Delivered by: Don Willis and Tom Coogan Don Willis, Wake County Human Services Transportation

More information

City and County of San Francisco. Ramp Taxi Medallion Use Agreement between the City and County of San Francisco

City and County of San Francisco. Ramp Taxi Medallion Use Agreement between the City and County of San Francisco City and County of San Francisco Ramp Taxi Medallion Use Agreement between the City and County of San Francisco and [INSERT NAME OF COLOR SCHEME] This Use Agreement is made this day of, 20, in the City

More information

SunGO Fare Payment General Information

SunGO Fare Payment General Information SunGO Fare Payment General Information What is SunGO? SunGO utilizes Smart Card technology to provide a convenient way to pay and transfer throughout the region with ease on Sun Tran, Sun Express, Sun

More information

Operating Budget. MARIN TRANSIT 2016 2025 SHORT RANGE TRANSIT PLAN Chapter 5: Financial Plan

Operating Budget. MARIN TRANSIT 2016 2025 SHORT RANGE TRANSIT PLAN Chapter 5: Financial Plan Operating Budget Marin Transit forecasts revenues and expenses for the 10-year period based on current contract rates, annual escalations, historical trends, and partner agencies revenue projections. Marin

More information

Cobb Community Transit Mobility Voucher Program. A Transportation Program for Disabled Cobb County Residents Age 18 59

Cobb Community Transit Mobility Voucher Program. A Transportation Program for Disabled Cobb County Residents Age 18 59 Cobb Community Transit Mobility Voucher Program A Transportation Program for Disabled Cobb County Residents Age 18 59 Procedures Manual JUNE 2012 Program Description The Cobb Community Transit (CCT) Mobility

More information

Welcome to the. Webinar Series A collaborative program between the ADA National Network and the Disability Rights Education and Defense Fund (DREDF)

Welcome to the. Webinar Series A collaborative program between the ADA National Network and the Disability Rights Education and Defense Fund (DREDF) Welcome to the Topic Guides on ADA Transportation Webinar Series A collaborative program between the ADA National Network and the Disability Rights Education and Defense Fund (DREDF) Sponsored by: The

More information

GLOSSARY of Paratransit Terms

GLOSSARY of Paratransit Terms Innovation in Transit GLOSSARY of Paratransit Terms January 2007 FORWARD: ABOUT PACE PARATRANSIT SERVICES Pace provides a variety of public transportation services. ADA Paratransit, which operates in the

More information

Medical Transportation. What the hell is he talking about, And why is it important in my community

Medical Transportation. What the hell is he talking about, And why is it important in my community Medical Transportation What the hell is he talking about, And why is it important in my community Laurence.Osband.us /2009 Medical Transportation services Conveyance services provided, directly or through

More information

4. Technology Assessment

4. Technology Assessment 4. Technology Assessment KAT Transit Development Plan A technology study for KAT was prepared in 2005. That work provides the basis for this chapter as much of the information is germane and tied to the

More information

CORPORATE POLICY AND PROCEDURE

CORPORATE POLICY AND PROCEDURE CORPORATE POLICY AND PROCEDURE POLICY CATEGORY Accounts Payable Policy and Procedure Finance AUTHORITY RELATED POLICIES APPROVED BY Finance Purchasing Policy Purchase Order Policy & Procedure Human Resources

More information

Vol 2_v9final 1/24/05 12:22 PM Page 1. Lift-Van & ADA Access Services G U I D E

Vol 2_v9final 1/24/05 12:22 PM Page 1. Lift-Van & ADA Access Services G U I D E Vol 2_v9final 1/24/05 12:22 PM Page 1 Lift-Van & ADA Access Services G U I D E 2 Vol 2_v9final 1/24/05 12:22 PM Page 2 This Guide is available in accessible formats. Please contact S.F. Paratransit at

More information

Adult System of Care Thursday, July 19, 2012

Adult System of Care Thursday, July 19, 2012 Adult System of Care Thursday, July 19, 2012 Overview VTA: A transit agency/congestion management agency Senior Services and Programs VTA provides transit services that are: Accessible Affordable VTA provides

More information

Rural Transport Solutions. WP3.3 Trans-National Contact Centre Analysis

Rural Transport Solutions. WP3.3 Trans-National Contact Centre Analysis Rural Transport Solutions WP3.3 Trans-National Contact Centre Analysis February 2011 1.0 Contact Centre Analysis 3 2.0 Contact Centre Overview 4 2.1 Scotland 4 2.1.1 Dumfries and Galloway 4 2.1.2 Shetland

More information

Taximeter Technology Advancements

Taximeter Technology Advancements Taximeter Technology Advancements Professor Matthew W. Daus, Esq. 98 th Annual Meeting of National Conference on Weights and Measures July 16, 2013 Louisville, Kentucky Presented By Professor Matthew W.

More information

Clipper Innovations in Fare Payment

Clipper Innovations in Fare Payment Clipper Innovations in Fare Payment California Transit Association Conference Carol Kuester, Director, Electronic Payments November 13, 2014 Clipper = Seamless Travel Around the Bay Area Nine transit systems

More information

Private For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012

Private For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012 Private For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012 City of Portland Revenue Bureau Office of Management and Finance Table of Contents Background... 3 1-Specific

More information

MTA/OIG Report # January 2015 OVERVIEW

MTA/OIG Report # January 2015 OVERVIEW FRAUD CONTROLS IN THE PARATRANSIT TAXI REIMBURSEMENT PROGRAM Barry L. Kluger MTA Inspector General State of New York OVERVIEW NYC Transit Paratransit Division (Paratransit) has provided transportation

More information

RouteMatch Demand. Route and Optimize

RouteMatch Demand. Route and Optimize RouteMatch Demand Monitor And Track Route and Optimize INTEGRATE AND SAVE About RouteMatch One Platform. Solving Many Challenges. RouteMatch s multi-modal technology platform lets organizations take advantage

More information

Central Massachusetts Coordinated Public Transit- Human Services Transportation Plan. Solicitation for Projects

Central Massachusetts Coordinated Public Transit- Human Services Transportation Plan. Solicitation for Projects Central Massachusetts Coordinated Public Transit- Human Services Transportation Plan Solicitation for Projects May 2012 Introduction The Federal Transportation Authorization Bill that passed in August

More information

MVRPC Senior Transportation Resources: Service Providers

MVRPC Senior Transportation Resources: Service Providers MVRPC Senior Transportation Resources: Service Providers Montgomery County Senior Transportation Providers Brookville Area Handivan Ministry, Inc. 833-2260 The Brookville Area Handivan is a nonprofit ministry

More information

City of Mission Viejo Recreation and Community Services. Senior Dial-A-Taxi Program- Senior Mobility Program. User Policies & Service Guidelines

City of Mission Viejo Recreation and Community Services. Senior Dial-A-Taxi Program- Senior Mobility Program. User Policies & Service Guidelines I. Program Overview City of Mission Viejo Recreation and Community Services Senior Dial-A-Taxi Program- Senior Mobility Program User Policies & Service Guidelines A. What is the Senior Dial-A-Taxi Program?

More information

PHL-GT AVI SYSTEM. Transportation Provider Overview

PHL-GT AVI SYSTEM. Transportation Provider Overview PHL-GT AVI SYSTEM Transportation Provider Overview Agenda Objective The Automatic Vehicle Identification (AVI) Solution AVI System Overview What AVI is AVI System Components How the AVI System Works Access

More information

Non-Emergent Medical Transportation Program Guide. Reservations 503-315-5544 888-315-5544. Fax: 503-315-5514

Non-Emergent Medical Transportation Program Guide. Reservations 503-315-5544 888-315-5544. Fax: 503-315-5514 Non-Emergent Medical Transportation Program Guide Reservations 503-315-5544 888-315-5544 Fax: 503-315-5514 Table of Content Introduction....1 Client Eligibility....2 Scheduling a Ride....3 When to be Ready....5

More information

GM TACTICAL PLAN FOR 2016 Strategic Goal #3 Technology

GM TACTICAL PLAN FOR 2016 Strategic Goal #3 Technology GM TACTICAL PLAN FOR 2016 Strategic Goal #3 Technology Background Technology is integral to the day-to-day and strategic operations of RTD. It is Information Technology's (IT) mission to work in partnership

More information

SPOKANE TRANSIT MANAGER - VANPOOL POSITION DESCRIPTION

SPOKANE TRANSIT MANAGER - VANPOOL POSITION DESCRIPTION SPOKANE TRANSIT MANAGER - VANPOOL POSITION DESCRIPTION NATURE OF WORK Position is responsible for managing the administration of Vanpool Operations, related fleet expansion, Special Use Program and regional

More information

SFMTA TAXIS AND ACCESSIBLE SERVICES

SFMTA TAXIS AND ACCESSIBLE SERVICES SFMTA TAXIS AND ACCESSIBLE SERVICES PROCEDURES AND REQUIREMENTS FOR CERTIFICATION OF TAXI DRIVER TRAINING COURSES FEBRUARY 2014 PROCEDURES AND REQUIREMENTS FOR CERTIFICATION OF TAXI DRIVER TRAINING COURSES

More information

Transportation User s Guide

Transportation User s Guide Transportation User s Guide SAN DIEGO REGIONAL CENTER www.sdrc.org Serving Individuals with Developmental Disabilities in San Diego and Imperial Counties The San Diego Regional Center (SDRC) coordinates

More information

Reveal Management Services, Inc. Case Study / Johnson County Transit (JCT) This Case Study has been client approved as published.

Reveal Management Services, Inc. Case Study / Johnson County Transit (JCT) This Case Study has been client approved as published. Reveal Management Services, Inc. Case Study / Johnson County Transit (JCT) This Case Study has been client approved as published. Customer Profile Johnson County Transit (JCT) is a department of Johnson

More information

POLICY AND PROCEDURES MANUAL

POLICY AND PROCEDURES MANUAL EFF. POLICY AND PROCEDURES MANUAL RESPONSIBLE DEPARTMENT Finance TITLE APPLIES TO Development of Fare Structure, General Public SUPERSEDED HRT Adopted June 25, 2009 KEY SUBJECT Fares, Farebox Recovery

More information

June 14, Jean Ryan c/o Disabled In Action of Metropolitan New York P.O. Box Port Authority Station New York, NY Dear Ms.

June 14, Jean Ryan c/o Disabled In Action of Metropolitan New York P.O. Box Port Authority Station New York, NY Dear Ms. THE CITY OF NEW YORK INDEPENDENT BUDGET OFFICE 110 WILLIAM STREET, 14 TH FLOOR NEW YORK, NEW YORK 10038 (212) 442-0632 FAX (212) 442-0350 EMAIL: ibo@ibo.nyc.ny.us http://www.ibo.nyc.ny.us Jean Ryan c/o

More information

SFMTA TAXI SERVICES DIVISION

SFMTA TAXI SERVICES DIVISION SFMTA TAXI SERVICES DIVISION Executive Secretary JOYCE FURLOUGH Deputy Director KATE TORAN Enforcement and Legal Affairs Manager JARVIS MURRAY Taxi Permit Issuance Manager (Medallion Sales, Permits & RFPs)

More information

Corporate Account Package and Corporate Credit Card Authorization

Corporate Account Package and Corporate Credit Card Authorization SFRR San Francisco Reliable Rides Tel. 415-816-1570 P.O.Box 4476 Fax. 650-552-9296 Burlingame CA 94011 Corporate Account Package and Corporate Credit Card Authorization Why use San Francisco Reliable Rides

More information

Transportation. Getting where

Transportation. Getting where Transportation Getting where you want to go Objectives Identify the range of public transportation options in King County and their accessibility features Identify how to receive training on using public

More information

The mission of the Division of Transit Services is to provide an effective mix of public transportation services in Montgomery County.

The mission of the Division of Transit Services is to provide an effective mix of public transportation services in Montgomery County. Transit Services MISSION STATEMENT The mission of the Division of Transit Services is to provide an effective mix of public transportation services in Montgomery County. BUDGET OVERVIEW The total approved

More information

Tennessee Vans EMPLOYEE VANPOOL LEASE PROGRAM. Lease Program provides vehicles,

Tennessee Vans EMPLOYEE VANPOOL LEASE PROGRAM. Lease Program provides vehicles, Tennessee Vans EMPLOYEE VANPOOL LEASE PROGRAM The Tennessee Vans mission is to facilitate the mobility of persons throughout Tennessee by assisting public agencies, private groups, and non-profit organizations

More information

HOW TO GUIDE FOR SEPTA CCT CONNECT IVR (TransitSpeak)

HOW TO GUIDE FOR SEPTA CCT CONNECT IVR (TransitSpeak) HOW TO GUIDE FOR SEPTA CCT CONNECT IVR (TransitSpeak) This is a How to Guide to assist you in getting the most out of the CCT IVR. Did you know there are many things you can do when calling into the CCT

More information

Launching a New Smart Card Program How Tri-Rail Made it to EASY Presenter: Renee Matthews EASY Card Program Manager

Launching a New Smart Card Program How Tri-Rail Made it to EASY Presenter: Renee Matthews EASY Card Program Manager 0 Launching a New Smart Card Program How Tri-Rail Made it to EASY Presenter: Renee Matthews EASY Card Program Manager Pompano Beach, FL March 2012 1 Agenda Introduction Agency Overview System Overview

More information

Strategic Plan Progress Report Goal 4 Focus with Employee Survey Update. February 2016 San Francisco, California

Strategic Plan Progress Report Goal 4 Focus with Employee Survey Update. February 2016 San Francisco, California Strategic Plan Progress Report Goal 4 Focus with Employee Survey Update February 2016 San Francisco, California 1 Goal 4 focus Create a workplace that delivers outstanding service Objective 4.1 Improve

More information

Provide professional enforcement, compliance and oversight of vehicles and companies

Provide professional enforcement, compliance and oversight of vehicles and companies DC TAXICAB COMMISSION (DCTC) TC0 Ron M. Linton, Chairman 2041 Martin Luther King Jr. Avenue SE, Suite 204 Washington, DC 20020 (202) 645-6003 http://dctaxi.dc.gov/ Central Purpose To provide the citizens

More information

San Francisco Paratransit

San Francisco Paratransit San Francisco Paratransit Mobile Data Computers RFP No. 11-5936-002 Addendum #2 August 19, 2011 Proposal Submission Deadline: Thursday, September 8, 2011 (2 pm PDST) 1 Table of Contents I. Responses to

More information

Marketing Responsibilities. Sun Tran s Marketing Team provides services for:

Marketing Responsibilities. Sun Tran s Marketing Team provides services for: Transit Marketing The Marketing Team Marketing & Communications Director Community Outreach Manager Pass Program Manager Marketing & Communications Specialist Graphic Artist Marketing Assistant Marketing

More information

The. Everything you need to know to use the statewide. RIde Program

The. Everything you need to know to use the statewide. RIde Program The RIde Program Everything you need to know to use the statewide RIde Program The RIde Program Providing mobility management for Rhode Island s transit-dependent citizens. Participating state agencies

More information

CHAPTER 7 DEMAND-RESPONSIVE TRANSIT

CHAPTER 7 DEMAND-RESPONSIVE TRANSIT I Transit Capacity and Quality of Service Manual, 3rd Edition CHAPTER 7 DEMAND-RESPONSIVE TRANSIT 1. User's Guide 2. Mode and Service Concepts 3. Operations Concepts 4. Quality of Service Concepts 5. Quality

More information

Integration of innovative technologies in the public transport system

Integration of innovative technologies in the public transport system Integration of innovative technologies in the public transport system Common Information Ltd BMS Technology develops and integrates innovative technologies, offering its solutions for both public and private

More information

2012 MBTA Fare Policy

2012 MBTA Fare Policy I. Purpose 2012 MBTA Fare Policy The purpose of this Fare Policy is to establish guidelines for setting or restructuring MBTA fares. MBTA staff and the Board of Directors will look to this policy when

More information

SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY

SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY THIS PRINT COVERS CALENDAR ITEM NO. : 13 SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY DIVISION: Finance and Information Technology BRIEF DESCRIPTION: Amending Transportation Code Division II, Article

More information

Reveal Management Services, Inc. Case Study / Rhode Island Public Transit Authority (RIPTA) This Case Study has been client approved as published.

Reveal Management Services, Inc. Case Study / Rhode Island Public Transit Authority (RIPTA) This Case Study has been client approved as published. Reveal Management Services, Inc. Case Study / Rhode Island Public Transit Authority (RIPTA) This Case Study has been client approved as published. Customer Profile The Rhode Island Public Transit Authority

More information

Louisville Region: Travel Management Coordination Center

Louisville Region: Travel Management Coordination Center Louisville Region: Travel Management Coordination Center Mobility Services for All Americans ITS Phase 1 Grant Project Team Leads: TARC & KIPDA Region IV Conference May 2008 Evolution of Coordination Travel

More information

6 Ways to improve your bottom line

6 Ways to improve your bottom line 6 Ways to improve your bottom line with electronic dispatching 1 In the competitive taxi business, having any advantage over your competitors can make all the difference. An electronic dispatching and

More information

MaineDOT Locally Coordinated Transit Plan Region 7. Community Concepts FY 2013-2017

MaineDOT Locally Coordinated Transit Plan Region 7. Community Concepts FY 2013-2017 MaineDOT Locally Coordinated Transit Plan Region 7 Community Concepts FY 2013-2017 Table of Contents Description... 1 Rural transit provider... 1 Service... 1 Geographic area... 1 Community Concepts overview...

More information

FREDericksburg Regional Transit (FRED) REAL-TIME SCHEDULING SOFTWARE, BUS STOP ANNUNCIATOR AND TRANSIT WEBSITE PROCUREMENT

FREDericksburg Regional Transit (FRED) REAL-TIME SCHEDULING SOFTWARE, BUS STOP ANNUNCIATOR AND TRANSIT WEBSITE PROCUREMENT FREDericksburg Regional Transit (FRED) REAL-TIME SCHEDULING SOFTWARE, BUS STOP ANNUNCIATOR AND TRANSIT WEBSITE PROCUREMENT Technical Memorandum and Concept of Operations Prepared for: Prepared by: March

More information

8/12/2015. Non-Emergency Medical Transportation. Objective. Goals. Presentation. At the conclusion of this presentation, participants will:

8/12/2015. Non-Emergency Medical Transportation. Objective. Goals. Presentation. At the conclusion of this presentation, participants will: Non-Emergency Medical Transportation Presentation Objective At the conclusion of this presentation, participants will: Recognize the Medicaid rules of nonemergency medical transportation (NEMT) and how

More information

Creating a Strategy for an Electronic Fare Payment System SEPTA s New Payment Technologies Project

Creating a Strategy for an Electronic Fare Payment System SEPTA s New Payment Technologies Project Creating a Strategy for an Electronic Fare Payment System SEPTA s New Payment Technologies Project Agenda Overview Vision and Project Goals Project Planning Implementation Overview SEPTA Profile Service

More information

Performance Measures for Public Transit Mobility Managers Presented by: Lalita Sen, Ph.D. Texas Southern University

Performance Measures for Public Transit Mobility Managers Presented by: Lalita Sen, Ph.D. Texas Southern University Performance Measures for Public Transit Mobility Managers Presented by: Lalita Sen, Ph.D. Texas Southern University Barbara Jordan Mickey Leland School Of Public Affairs April 12, 2012 Project Number 0-6633

More information

City Services Benchmarking: Public Transportation

City Services Benchmarking: Public Transportation City Services Benchmarking: Public Transportation City and County of Office of the Controller City Services Auditor March 13, 214 City Services Benchmarking: Public Transportation CITY AND COUNTY OF SAN

More information

TRANSPORTATION SERVICES. A Guide for Seniors: Finding the Right Transportation Option for You. Parkway Senior Center. Provided by:

TRANSPORTATION SERVICES. A Guide for Seniors: Finding the Right Transportation Option for You. Parkway Senior Center. Provided by: TRANSPORTATION SERVICES A Guide for Seniors: Finding the Right Transportation Option for You Provided by: Parkway Senior Center 220 Memorial Parkway (315) 223-3973 Public Transit Paratransit Volunteer

More information

COMMUNITY TAILORED SERVICES Capital Area Rural Transit System (CARTS), Austin, Texas

COMMUNITY TAILORED SERVICES Capital Area Rural Transit System (CARTS), Austin, Texas COMMUNITY TAILORED SERVICES Capital Area Rural Transit System (CARTS), Austin, Texas Service Design Strategies SUMMARY OF THE STRATEGY: CARTS delivers transportation tailored specifically for each of the

More information

Patient Safety Awareness Training for FY2015

Patient Safety Awareness Training for FY2015 Patient Safety Awareness Training for FY2015 1. The Volunteer Transportation Network (VTN) serves to provide transportation to Veterans seeking treatment at VA or VA-affiliated facilities. The following

More information

TransLink Medical Transportation Brokerage Member Program Guide

TransLink Medical Transportation Brokerage Member Program Guide TransLink Medical Transportation Brokerage Member Program Guide Updated January 2015 TransLink 239 E. Barnett Rd, Medford, Oregon 97501 (541) 842-2060 Toll Free 1-888-518-8160 Oregon Relay Service - 711

More information

THIS PRINT COVERS CALENDAR ITEM NO. : 10.5 SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY. DIVISION: Finance and Information Technology

THIS PRINT COVERS CALENDAR ITEM NO. : 10.5 SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY. DIVISION: Finance and Information Technology THIS PRINT COVERS CALENDAR ITEM NO. : 10.5 SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY DIVISION: Finance and Information Technology BRIEF DESCRIPTION: Amend Division II of the Transportation Code to

More information

Transportation Guide for Older Adults

Transportation Guide for Older Adults 2015 Transportation Guide for Older Adults A guide to transportation resources for older adults. Contents Orange County Department on Aging - Mobility Manager... 2 ORANGE COUNTY TRANSPORTATION PROVIDERS...

More information

Eligibility Molina Dual Options MyCare Ohio Medicare-Medicaid Plan Central West Central Southwest Southwest: West Central: Central:

Eligibility Molina Dual Options MyCare Ohio Medicare-Medicaid Plan Central West Central Southwest Southwest: West Central: Central: Molina Dual Options MyCare Ohio Transportation Benefit Provider Services Molina Healthcare June 2015 Eligibility Molina Dual Options MyCare Ohio Medicare-Medicaid Plan is a health plan that contracts with

More information

ATTACHMENT A: SF Taxi Data Conceptual Design

ATTACHMENT A: SF Taxi Data Conceptual Design ATTACHMENT A: SF Taxi Data Conceptual Design Please review the conceptual design. We anticipate that existing software will be able to meet most of the goals described in the RFI / RFQ, and are including

More information

A SURVEY ON THE USE OF TAXIS IN PARATRANSIT PROGRAMS Executive Summary. Easter Seals

A SURVEY ON THE USE OF TAXIS IN PARATRANSIT PROGRAMS Executive Summary. Easter Seals A SURVEY ON THE USE OF TAXIS IN PARATRANSIT PROGRAMS Executive Summary Easter Seals R A SURVEY ON THE USE OF TAXIS IN PARATRANSIT PROGRAMS EXECUTIVE SUMMARY Prepared for: Prepared by: Easter Seals Project

More information

Electronic Payment Scheme for Transportation: A case study of LAMATA

Electronic Payment Scheme for Transportation: A case study of LAMATA Electronic Payment Scheme for Transportation: A case study of LAMATA By Dr. Dayo Mobereola Managing Director, Lagos Metropolitan Area Transport Authority (LAMATA) June, 2014 1 Presentation Outline Introduction

More information

What is DART Automated Phone Access (APA)?

What is DART Automated Phone Access (APA)? Consumer Tutorial What is DART Automated Phone Access (APA)? An easy to use automated phone system that only supports callers using a telephone touch tone key pad. System does not have voice capability.

More information

Efficiency Tips for Transportation

Efficiency Tips for Transportation Efficiency Tips for Transportation P R E S E N T E D BY F I D E L A E. H I N O J O S A B. A., M.ED., C S R M, RTSBA C O O R D I N A T O R F O R S C H O O L SAFETY & B U S D R I V E R T R A I N I N G S

More information

REQUEST for PROPOSALS. Scheduling and Dispatch Software. City of Ionia Dial-A-Ride (IDART) 251 E. Adams Street Ionia, Michigan 48846.

REQUEST for PROPOSALS. Scheduling and Dispatch Software. City of Ionia Dial-A-Ride (IDART) 251 E. Adams Street Ionia, Michigan 48846. REQUEST for PROPOSALS Scheduling and Dispatch Software City of Ionia Dial-A-Ride (IDART) 251 E. Adams Street Ionia, Michigan 48846 Proposals Due: November 18, 2013 12:00 p.m. Table of Contents PART I Instructions

More information

ONE CALL-ONE CLICK Profiles CT RIDENET, ST. CLOUD, MN

ONE CALL-ONE CLICK Profiles CT RIDENET, ST. CLOUD, MN BACKGROUND CT RideNet, as the Coordinated Transportation Ride Network is known, was developed in 2006 to assist the residents of central Minnesota in getting rides. The idea grew out of the state s coordinated

More information

Introduction Development of the FM Ridesource

Introduction Development of the FM Ridesource Introduction The FM Ridesource Directory provides the metropolitan area of Fargo and West Fargo, North Dakota and Moorhead and Dilworth, Minnesota with a directory of transportation services for the elderly,

More information

Region of Waterloo Finance Department Procurement and Supply Services

Region of Waterloo Finance Department Procurement and Supply Services Region of Waterloo Finance Department Procurement and Supply Services To: Regional Chair Ken Seiling and Members of Regional Council Date: June 25, 2014 File Code: F18-30 Subject: P2014-01 Electronic Fare

More information

2 YORK REGION TRANSIT INTERACTIVE VOICE RESPONSE SYSTEM FOR MOBILITY PLUS

2 YORK REGION TRANSIT INTERACTIVE VOICE RESPONSE SYSTEM FOR MOBILITY PLUS 2 YORK REGION TRANSIT INTERACTIVE VOICE RESPONSE SYSTEM FOR MOBILITY PLUS The Transit Committee recommends the adoption of the recommendations contained in the following report March 27, 2007, from the

More information

Taxicab Driver Sample Forms. 1. Tasks. Task 1. Task 2

Taxicab Driver Sample Forms. 1. Tasks. Task 1. Task 2 Sample Forms Taxi and limousine drivers drive automobiles and limousines to transport passengers. Taxi and limousine drivers are employed by taxi and other transportation service companies, or they may

More information

SUBJECT: TAXICAB SERVICE MODEL DATE: 05-25-06 STATUS REPORT

SUBJECT: TAXICAB SERVICE MODEL DATE: 05-25-06 STATUS REPORT BBT AGENDA: 06-05-06 ITEM: D1 TO: BUILDING BETTER TRANSPORTATION COMMITTEE FROM: James R. Helmer William F. Sherry Robert L. Davis SUBJECT: TAXICAB SERVICE MODEL DATE: STATUS REPORT Approved Date RECOMMENDATION

More information

ONE CALL-ONE CLICK Profiles DANE COUNTY, WISCONSIN

ONE CALL-ONE CLICK Profiles DANE COUNTY, WISCONSIN BACKGROUND Dane County and its second largest city, Madison, provide an example of a large urban area where the County has taken the lead in providing one-call services. Both the City and County have a

More information

FRANK KROTSCHINSKY, ESQ., DIRECTOR OFFICE OF HANDICAPPED SERVICES NORTH COUNTY COMPLEX, BLDG VETERANS MEMORIAL HWY. SUFFOLK COUNTY EXECUTIVE

FRANK KROTSCHINSKY, ESQ., DIRECTOR OFFICE OF HANDICAPPED SERVICES NORTH COUNTY COMPLEX, BLDG VETERANS MEMORIAL HWY. SUFFOLK COUNTY EXECUTIVE OFFICE OF THE SUFFOLK COUNTY EXECUTIVE OFFICE OF HANDICAPPED SERVICES BUILDING 158, NORTH COUNTY COMPLEX P.O. BOX 6100 HAUPPAUGE, NY 11788-0099 13-0130.01p 11/10ry SCAT/PARATRANSIT APPLICATION STEVE LEVY

More information

Taxis for Senior Transportation

Taxis for Senior Transportation Taxis for Senior Transportation Contents Barriers to Increased Use of Taxicabs...1 Steps to Increase Seniors Use of Taxis...3 Taxis in Rural Areas Thinking Outside the Box...9 How Taxis Might be Used...10

More information

AMERICA S LEADING AIRPORT SHUTTLE SERVICE

AMERICA S LEADING AIRPORT SHUTTLE SERVICE AMERICA S LEADING AIRPORT SHUTTLE SERVICE SuperShuttle pioneered the shared ride concept 25 years ago, and today it is the largest, most recognized airport shuttle business in the country, providing rides

More information

What to expect when implementing an automated taxi dispatching system

What to expect when implementing an automated taxi dispatching system What to expect when implementing an automated taxi dispatching system 1 The decision to implement an automated dispatching solution is a significant step for any taxi company. It represents not only a

More information

MOBILITY MANAGEMENT MCLARY MANAGEMENT

MOBILITY MANAGEMENT MCLARY MANAGEMENT MOBILITY MANAGEMENT MM Concept Multiple Providers - Partners Service Advocate Mobility Management Functions Service Development System Management FOCUS ON THE CUSTOMER Characteristics of MM An obsession

More information

Regional Transportation Authority

Regional Transportation Authority Regional Transportation Authority Transit Working Group Monday, March 23, 2009 2:00 PM Paratransit Service Plan Overview Sun Van (Van Tran) represents 81% of all public paratransit service provided Pima

More information