Taking Stock and Taking Heart CELEBRAT ING THE SP IRI T VOLUME 1 ISSUE 1 JANUARY/FEBRUARY A Word From the President

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1 VOLUME 1 ISSUE 1 JANUARY/FEBRUARY 2012 Fairhaven Kicks Off Capital Campaign Page 2 Chapel Hill Sets New Dining Trend Page 5 Grants Make for Quality of Life Page 6 CELEBRAT ING THE SP IRI T Trinity patient Ann Berry, right, works with Rehabilitation Program Manager Joan Trick to get back the strength and balance she lost after recent surgery. Fast Track Rehab Nears Milestone At 478 pounds, Frankie Morrison underwent gastric bypass surgery to lose weight. And she did 160 pounds in six months but complications of the surgery left her so sick she also lost feeling in her legs and the ability to stand, balance and walk. Deeply depressed, Morrison came to United Church Homes Four Winds skilled nursing community in a wheelchair hoping the therapists could make her lighter body an able one. Before A Bimonthly Publication of United Church Homes Continued on Page 7 A Word From the President Taking Stock and Taking Heart Some might say I came to United Church Homes at exactly the wrong time in the organization s 92-year history. Within weeks of taking the helm as president and CEO, the state of Ohio announced significant cuts to Medicaid. Shortly thereafter came news from the federal government that gave senior living and healthcare providers across the nation pause. On Oct. 1, Medicare reimbursement rates for skilled nursing residents were slashed 11.1 percent. And just last week, industry advocates said Ohio had become ground zero for skilled nursing job losses nationally. The initial honeymoon of settling into my new role has been short-lived. Fortunately, for me and for United Church Homes, this is not the first time we have been tested by significant cuts in public Continued on Page 3

2 Fairhaven Kicks Off Capital Campaign United Church Homes began with the Fairhaven community in Upper Sandusky 91 years ago, but such endurance requires upkeep and providing it is the aim of a new Fairhaven fundraising campaign. The campaign the first fund drive in almost 30 years kicked off with an Oct. 6 dinner that announced a goal of raising $2.5 million over the next five years. When you have been around 91 years, the needs become great, Amy Kotterman, capital campaign director, said in remarks to 100 people at the dinner. Past campaigns have focused on funding new construction, but this one is largely intended to pay for improvements to existing buildings. This is based more on renovation throughout the community to make it more like home, more modern and more comfortable, Kotterman says. Fairhaven serves 150 residents in skilled nursing care and 30 more in assisted living. The new funds will upgrade memory care, renovate rooms, improve the dining rooms and update elevators in Fairhaven s threestory building. The campaign is off to a good start, having raised $740,000 so far. A 15-member committee is overseeing the drive. The majority of future contributions are expected to come from individuals with ties to the community and from members of United Church of Christ and surrounding community churches. The churches have really stepped up to the plate for us in the past and we are hoping for their continued support as well, Kotterman says. The fundraising committee is led by Robert Lee, a Fairhaven volunteer for more than 27 years who received the Ben M. Herbster Award at the kickoff dinner. The award is presented annually at six of United Church Homes full-service communities to individuals who best exemplify the philosophy, leadership and Top: Donor Relations Coordinator Becky Blocksom, left, and Rev. Mary Curtis, Fairhaven s chaplain, enjoy the festivities. Bottom: From far left, Campaign Director Amy Kotterman is joined by Fairhaven Administrator Dan Miller, Herbster award recipient Robert Lee, and United Church Homes President and CEO Rev. Kenneth Daniel. philanthropic spirit of the late Rev. Dr. Ben M. Herbster, the founding president of the United Church of Christ and an advocate for Ohio seniors. Lee, 64, is a retired high school science teacher who began volunteering at Fairhaven after he came by to give a talk to residents. 2 U N I T E D C H U R C H H O M E S

3 A Word From the President continued from cover There was a question at the end and it just kept going, Lee says with a laugh. What kept him coming back was the opportunity to provide people company and enjoy their company, too. If I can help in some way to make a resident s day a little brighter, that s what it s all about, Lee says. And it s a two-way street. Lee will bring his enthusiasm for Fairhaven to his If I can help in some way to make a resident s day a little brighter, that s what it s all about. Robert Lee, a 27-year Fairhaven volunteer fundraising work. He says the community has been around so long in a town of 6,000 that it has many ties to people who will support it. Those bonds are there for Lee, too. His mother lived at Fairhaven before she passed away and his aunt worked there. Practically everybody in town knows somebody associated with Fairhaven, he says. Soon, he will be asking many of them to help renew that old connection. Upper Sandusky Mayor Scott Washburn and Chanda Neely, a reporter with the Daily Chief Union, were on hand to show their support for Fairhaven s fundraising campaign. funding of health care services for seniors. I am grateful for those past struggles because they ve made us more vigilant about cost controls and more proactive in finding creative ways to be efficient. As a result, United Church Homes is well-positioned to not only survive these current economic challenges, but also to grow stronger because of them. In the short term, however, we will feel the sting of these funding cuts company-wide. We ve taken steps these past few months to mitigate the impact on United Church Homes team members. Simply put, these proactive measures saved jobs. Still, our skilled nursing communities have seen some changes as a result of these unprecedented cuts. A small-scale reorganization at three communities Parkvue, Fairhaven, and Four Winds went into effect last fall. We took great pains to protect direct care positions at all our communities, and I m pleased to say we were successful in that endeavor. Residents and their families can be assured that post-acute and rehabilitative therapies will not be affected. At United Church Homes, we simply are not willing to compromise on the standard of care for which we have long been recognized. For administrators and caregivers, that means finding ways to provide the same high-quality care and service with fewer resources. Somehow, they will do just that. Making do with less, unfortunately, is a well-traveled path for all senior living and healthcare providers today. Here at United Church Homes, we can take heart in our diversified business model, nonprofit status, and long history of sound fiscal management all of which offer us a relative advantage in successfully navigating these challenges today. So, United Church Homes will once again adapt and reposition ourselves to survive United Church Homes is well-positioned to not only survive these current economic challenges, but also to grow stronger because of them. and thrive despite the lean economy. None of us in senior management want to lose focus on the hard choices and hard work that lay ahead. The reality is sobering, to say the least. But with each passing day I feel more and more confident in our ability to adjust, respond, and reconfigure our services so that we can sustain and fulfill our historic mission as we have for nearly a century. Everywhere I look, I see a team whose commitment is unparalleled, I hear from residents who are as committed to us as we are to them, and I feel the spirit of community that surrounds us all. This is the heart of the United Church Homes Spirit that I have experienced from day one. So I have arrived at the best possible moment in this organization s history. C E L E B R A T I N G T H E S P I R I T J A N U A R Y / F E B R U A R Y

4 Writing His Own Life Story Lew Gottfried s personal philosophy is one he practiced long before Nike adopted it as a slogan: Just do it. If anybody has a dream, he says, I always tell them: Just go out and do it. He and wife Fran live by that wisdom, and it hasn t let them down yet. Today the couple make their home at Fairhaven, a United Church Homes community in Upper Sandusky, Ohio. Gottfried grew up on a dairy farm nearby. When he married Fran, she joined him in the work. After tending their cows and raising their three children, they decided to enter the Peace Corps and sold their farm. We wanted to travel and we wanted to do something for someone else, Gottfried says. Joining the Peace Corps usually a choice made by young people was one Gottfried made at 50. He and Fran were assigned to teach people in the Dominican Republic; Fran as a community developer and Lew as an agricultural advisor. It was a challenge particularly since he didn t speak Spanish but it was one he knew. The tough farming conditions in the Caribbean country reminded him of the hardships he experienced farming during the Great Depression. It was so similar, it was easy to go back and live like I did in the Depression, said Gottfried. We liked that we were serving people and we knew we were doing some good. Gottfried and his wife served their two-year tour of duty and returned home. Gottfried went into the insurance business and then into politics. He served 10 years as the treasurer of Wyandot County. He was the first and still the only county officer to be elected as an Independent. After retirement, Gottfried plunged into a new vocation. He started writing books at 75. You gotta keep your mind sharp by using it. You lose everything when you sit around. I guess that s why I started to write. I wanted to do something, he says. You can reach the stars You can obtain your dreams Most people do not realize it is easier than it seems Whatever your trials in life or dreams may be Life can be complete overflowing with luxury The secret is just do it A poem by Lew Gottfried Gottfried has produced 10 books, four of which he has had published and the rest he has pulled together himself. Most of his books are written in poem form, but he is now at work on an oral history based on interviews with World War II veterans. Gottfried is a Navy veteran. He served on a destroyer in the Pacific where his ship survived attacks from Kamikaze pilots. Many World War II veterans were reluctant to talk about the horrors of war, but time has changed that, Gottfried says. A lot of them are telling things now that they didn t want to tell. They are ready to talk now, he says. I want them to tell their story in their own way. To undertake such a project when he is almost 90 doesn t faze Gottfried. His body ages. His ambition stays young. 4 U N I T E D C H U R C H H O M E S

5 Chapel Hill Sets New Dining Trend The availability of a midnight snack is part of what separates a nice hotel from an exceptional one. The same might soon be said for retirement communities, as senior living providers look to step up personal service and hospitality with hotel-like amenities. And while other retirement communities in northeastern Ohio consider stepping up to the hospitality hotplate, Chapel Hill residents may well be too busy enjoying their midnight snack to notice. United Church Homes Canal Fulton, Ohio community launched the company s first round-the-clock dining program last spring. The new culinary offerings go beyond a nearly always open kitchen. Chapel Hill s culinary services team has expanded its serving schedule, changed the way meals are served and added kitchen equipment to enhance the dining experience. Patty Fryberger, culinary services director, said the days of serving residents designated meals on a tray are over. They have choices now. Before it was just automatically done [for them], Fryberger says. Buffet-style dining service also gives residents the ability to control their portion sizes, she said. The changes in total signal a clear shift toward a person-centered approach to dining at Chapel Hill, one company leaders plan to add at other United Church Homes retirement and long-term care communities in the future. Along with variety in the food, there is new flexibility in the mealtimes. A culinary services staff member now works an overnight shift and residents have something to eat from 11 p.m. to 8 p.m. the next day. The late night menu ordered and delivered like hotel room service is shorter, but still offers a range including hamburgers, an assortment of hot and cold sandwiches, soups, eggs and cereal. Jean Diak recently sampled the new late-night menu and was thrilled to be able to order a cheeseburger when she got a craving for one. For Diak, the experience reminded her of living on her own. Only this time, I didn t have to do the cooking or clean-up! Diak said. Diak said she would probably order off the late-night menu more often if it weren t for the already exceptional service she and other residents receive after their evening meal. The chef, who prepares fresh desserts daily, is famous for sending everyone away from dinner with a sweet treat to enjoy later. Chapel Hill residents Arnold McVey, left, and Skip Stoughton are thrilled with the new dining options, but say it s the exceptional service of team members like Donna Merrill and Phillip Dillon that keep them truly satisfied. Fryberger says having meals available all but three hours a day is a perk for midnight snackers and it s a practical service for residents in the memory support wing who often stay up at night. Before the changes, all a team member could fix for a hungry resident late at night was something basic like a peanut butter sandwich. Now they can provide a hot meal and soup at 3 a.m. The late-night cook also has time to bake during the quiet hours. Now all meals include a fresh batch of cookies, cakes or muffins that are ready when the morning shift arrives. And the better the food tastes, the better the dining experience looks. The 28-member culinary services team has switched from hospital-style uniforms to white polo shirts with the Chapel Hill logo, black pants and a black apron. Renovations to the main dining room have given it a fresh look. Chapel Hill s auxiliary, The Friends of Chapel Hill, bought a soup kettle and dessert cart. The cart is full every day with a new selection of sweets and sugar-free treats for those on special diets. Fryberger, who has worked at Chapel Hill for 25 years, says the changes required adjustments by team members, especially those long accustomed to the former procedures. But they now welcome the new way of serving. At first, the change was a little scary, but now everybody has changed with it, Fryberger says. Most of the staff think it s a lot better this way. They like to see the residents happier, and they are happier. C E L E B R A T I N G T H E S P I R I T J A N U A R Y / F E B R U A R Y

6 Grants Make for Quality of Life Across United Church Homes affordable housing communities, there are small, but significant amenities that speak to the generosity of team members and their belief in service to those with less. It may be a large TV in a lounge, patio furniture in a common area or a row of new shade trees along a walkway. All are purchased annually through a fund supported by team member donations G R A N T L I S T Ashbury Court $250 flag pole or gas grill Athena Gardens $900 patio furniture Chautaugua Colony $500 large screen TV and Wii gaming system Glendale Commons $1,000 karaoke equipment Hollyview $500 large screen TV with wall mount Laurel s Edge $500 hardwood trees for landscape barrier Magnolia Grove $1,000 double arbor with swing or glider Pickfair Square $310 gas grill United Church Homes Board Chairman Robert Kutschbach, left, and President and CEO Rev. Kenneth Daniel, right, present Athena Gardens Administrator Deborah Colella with a community grant. Cheryl Wickersham, vice president for housing services, says the fact that employees give their own money to improve the communities makes a statement about their spirit. It says that we have a lot of dedicated employees who believe in the mission of what we do, she says of the fund, which was already in place when she arrived to the company 18 years ago. This year the fund took in $6,500 and grants were awarded to 10 of 19 communities that applied. The awards, with the maximum grant capped at $1,000, were announced at the communities annual conference last summer. Overall, United Church Homes owns or manages 58 communities in 13 states subsidized by the U.S. Department of Housing and Urban Development. Sterling Place $1,000 shade trees for walkway Wesley Park $540 large screen TV and Wii gaming system All community managers are eligible to file an application for an amenity. A committee ranks the requests and does its best to meet as many as possible. The fund is entirely disbursed every year. In addition to granting funds for three large TVs, patio furniture and trees, the committee provided money for karaoke equipment, a double arbor with a swing or glider, a gas grill and a flag pole. The donations provide things that enhance community life, but aren t covered by federal funding, says Wickersham. It s the little extras that HUD doesn t pay for, she says. 6 U N I T E D C H U R C H H O M E S

7 Rehab Milestone continued from cover long, she learned to stand for five minutes and walk 25 feet with a walker. Along with the weight lost in pounds, she shed the weight of worry. I m currently getting sensation back in my feet and my toes which is making me really happy, she says. I can t believe how fast things are coming along. What Morrison, 32, is experiencing at Four Winds in Jackson, Ohio isn t just therapy. It s United Church Homes signature brand of care, a comprehensive, up-tempo treatment program known as Fast Track Rehab. Morrison recalls trying to ride a stationary bike for 30 minutes and being urged on by team members who gathered around saying, You can do it! You can do it! They push you, but they don t push you too far. They always say, You gotta try, she says. They have done miraculous things with me. Scott Smith, the rehabilitation manager at Four Winds, says Morrison receives the energetic push all Fast Track Rehab patients experience. It s typically a more intensive program, he says, We focus on getting them home as fast as they can and back to the activities they like to do and back into the community. Fast Track Rehab began at Four Winds in 2004, but is now in place at all six of the skilled care communities owned by United Church Homes. It s proving as popular as it is effective. The 3,000th patient is expected to graduate this year, a milestone that came much sooner than expected. Fast Track Appeal The appeal of Fast Track Rehab is it stresses the patient s ability to recover all or much of what was lost through joint replacement surgery, stroke or injury. Patients come in anticipation of a quick turnaround, and that removes the traditional worry about entering a nursing center where the stay is open-ended and possibly permanent. Fast Track Rehab patients are cared for in a separate area in the community where they have their own entrance, their own rooms and private dining. The program serves mostly seniors, but its temporary nature and more intense pace also draw younger patients. It gives them more a sense of entering rehab rather than a nursing home, Smith says. When they realize that they will be in the Fast Track program, they are more open to coming. Joan Trick, the rehabilitation program manager at Trinity Community in Beavercreek, Ohio, says Fast Track Rehab is built around the desires and ambitions of the patient. Whatever their goal is, that s what we re going to help them attain, she says. If someone wants to go home, we re going to try to get them home. Reaching such goals means more than working out. Therapists often visit a patient s home to see what physical challenges are involved with steps, uneven surfaces and other obstacles. While in rehab, patients go through the activities they will do at home. They cook in a practice kitchen and learn to move safely within a bathroom and shower. Some even try working in a community garden with a therapist who shows them how to move when they garden at home. Fast Track Focus Fast Track Rehab speeds recovery by concentrating on the individual s strengths rather than the injury or lost abilities, says Pam White, vice president for senior health and living services at United Church Homes. The emphasis is certainly on rehabbing, but more than just rehabbing it s on making sure that the whole person is in the best medical condition to return home, White says. We look at more than just the knee or hip replacement. It s care of the whole person. While Fast Track Rehab enables patients to go home quickly, it also has the effect of bringing them back. Some patients, happy with the rehab they received for one knee or hip replacement, come again should they need to. Others return to talk with the therapists who became their friends as they worked together and celebrated the patient s progress. It s unbelievable how many come back to the community just to visit, Smith says. Indeed the desire to return is so common, Four Winds holds an annual reunion of former patients. At Trinity, which launched Fast Track Rehab in 2008, Trick says former patients stop in and say hello and bring cucumbers and tomatoes from their gardens. In 2010, Trick decided to hold a patient reunion. She rented a large tent for the affair, but assumed the attendance would be scarce after a major rainstorm swept in. But the former patients get around even better than Trick expected. It was packed, she says. C E L E B R A T I N G T H E S P I R I T J A N U A R Y / F E B R U A R Y

8 Our New Logo Tells a Story There s something different about United Church Homes. Something special that sets us apart in the senior living profession, today and everyday for more than 92 years. That something our niche, if you will says everything about who we are and where we are headed. Our communities inspire journeys of personal and spiritual growth. Our residents move confidently toward better health. Our team members give fully of their time and talent, and in the process change lives. At United Church Homes, people are seen and recognized and celebrated for all that they are and might yet be. This is the Spirit of United Church Homes. This is our story. The company s new identity conveys that spirit with passion. The organic logo is a lively expression of wellness, energy and growth. The design is wonderfully representative of our mission to serve the needs of the whole person. The tagline, Celebrating the Spirit, frames the unique story of United Church Homes and invites others to live in that story, just as our residents have for nearly a century. Our mission is to provide, primarily to older adults, housing, health care, and other services which are responsive to the needs of the whole person and based on Christian values. NATIONAL AND STATE AFFILIATIONS: American Health Care Association: ahca.org Council for Health and Human Service Ministries (CHHSM): chhsm.org LeadingAge: leadingage.org LeadingAge Ohio: leadingageohio.org Midwest Affordable Housing Management Association (MAHMA): mahma.com Ohio Association of Area Agencies on Aging: ohioaging.org Ohio Healthcare Association: ohca.org Southeastern Affordable Housing Management Association (SAHMA): sahma.org 170 E. Center Street / PO Box 1806 Marion, Ohio / unitedchurchhomes.org Fax: TTY: U N I T E D C H U R C H H O M E S

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