Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix
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1 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Requirement Reference No. Common Statement of Requirements Lot 1 Information Compliance General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Freedom of Information Requests Yes Yes Yes Complaints Yes Yes Subject Access Requests Yes Yes Finance General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Standards Yes Yes Yes Yes Yes Yes Yes Yes Control Yes Yes Yes Yes Yes Accounts Receivable Yes Yes Yes Yes Yes Accounts Payable Yes Yes Yes Reporting Yes Yes Standards, Working Practices and Principles General Yes Yes Yes Version Control Yes Yes Yes Yes Yes Yes Confirm compliance Yes or No CCS Page 1 of 19
2 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Requirement Reference No. Common Statement of Requirements Lot 1 Standards, Working Practices and Principles Testing Yes Yes Test Environments Yes Yes Yes Security Security Policy and Management Yes Yes Yes Yes Yes Yes Access to Systems and Data Yes Yes Yes Yes Yes Audit Trails Yes Yes Yes Yes Incident Management and Resolution Escalation Management Yes Yes Yes Yes Yes Yes Documentation General Yes Yes Yes Yes Yes Yes System Documentation Yes Yes Yes Yes Reporting, Performance Management and Audit General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Performance Indicator Reporting Yes Yes Yes Management Services General Yes Legal Claims General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Confirm compliance Yes or No CCS Page 2 of 19
3 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Common Statement of Requirements Lot 1 Requirement Reference No Yes Yes Yes Yes Confirm compliance Yes or No CCS Page 3 of 19
4 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Requirement Reference No. Common Statement of Requirements Lot 2 Information Compliance General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Freedom of Information Requests Yes Yes Yes Complaints Yes Yes Subject Access Requests Yes Yes Yes Yes Yes Data Protection Audit Yes Yes Yes Yes Finance General Yes Yes Yes Yes Yes Standards Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Control Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Accounts Receivable Yes Yes Yes Yes Yes Yes Yes Accounts Payable Yes Yes Yes Yes Yes Reporting Yes Yes Confirm compliance Yes or No CCS Page 4 of 19
5 Standards, Working Practices and Principles General Yes Yes Version Control Yes Yes Quality Assurance, Risk Management and Change Control General Yes Yes Yes Yes Yes Yes Yes Yes Testing General Yes Yes Test Environments Yes Yes Yes Security Security Policy and Management Yes Yes Yes Yes Yes Yes Yes Yes Yes Facilities and Building Security Yes Yes Yes Yes Yes Yes Anti-Virus Scanning and Protection Yes Yes Security Clearance Yes Yes Access to Systems and Data Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Audit Trails Yes Yes Yes Incident Management and Resolution General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Documentation General Yes Yes CCS Page 5 of 19
6 8.1.3 Yes Yes Yes Yes Operational Documentation Yes Reporting, Performance Management and Audit General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Performance Indicator Reporting Yes Yes Yes Audit Yes Yes Yes Yes Management Services General 10.1 Yes CCS Page 6 of 19
7 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Requirement Reference No. Service Systems Statement of Requirements Lot 1 Functional Requirements General Yes Yes Yes Yes Yes Yes Parameterised Tables to Support the London Cycle Hire Scheme Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Customer Records Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Subscription Purchases Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Declining a Subscription Yes Yes Cycle Hire(Dockign Station/Terminal Functions) Yes Yes Confirm compliance Yes or No CCS Page 7 of 19
8 1.6.3 Yes Yes Yes Yes Yes Yes [Requirement Removed ] Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Charges Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Payment of Cycle Hire Charges Yes Yes Yes Yes Yes Yes Billing and Statements Yes Yes Yes Yes Yes Yes Control of the Scheme Yes Yes Yes Yes Yes Yes Enquiries and Complaints General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Bicycle Theft Yes Yes Yes Yes Accidents and Insurance Claims Yes Yes Yes Yes Yes Payment/Billing Enquiries Yes Yes CCS Page 8 of 19
9 Refunds, Repayments and Redress Yes Yes Yes Yes Contact Centre General Yes Yes Yes Yes Yes Yes Yes Accessibility Yes Yes Yes Yes Yes Yes Yes Yes Yes Telephone Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes IVR System Yes Yes Yes Yes Yes Yes Yes Yes Post Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes SMS Yes Yes Yes Services Website Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Technical Data Integrity Yes Yes Yes Yes Yes CCS Page 9 of 19
10 System Management Tools [Requirement Removed ] Yes Yes Storage and Deletion Yes Yes [Requirement Removed ] Hardware Yes Yes Yes Yes Network Provision Yes Yes Yes Yes Yes Development Yes Yes Yes [Requirement Removed ] [Requirement Removed ] Yes Yes Software Release Management Yes Yes Yes Yes Yes Yes Yes Yes Interfaces Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Location and Facilities Yes Yes Yes Yes Yes IT Systems Operations Yes IT Systems Logs Yes Yes IT Monitoring and Diagnostics Yes Yes Yes [Requirement Removed ] [Requirement Removed ] Capacity Planning and Scalability Yes Yes Yes Yes Yes Yes IT Systems Maintenance Yes Yes IT System Back Up Yes Yes Yes Yes Yes Business Continuity Yes [Requirement Removed ] Yes Yes Yes Yes Yes Time Synchronisation Yes Yes [Requirement Removed ] Yes [Requirement Removed ] Yes Yes Yes Technology, Strategy and Refresh CCS Page 10 of 19
11 6.1.1 Yes Yes Yes CCS Page 11 of 19
12 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Requirement Reference No. Confirm compliance Yes or No Service Systems Statement of Requirements Lot 2 General [Requirement Removed ] [Requirement Removed ] [Requirement Removed ] Yes Yes Yes Yes Functional Requirements General Yes Yes Yes Yes Customer Records Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Subscription Purchases Yes Charges Yes Yes Yes Yes Payment of Cycle Hire Charges Yes Yes Yes Yes Yes Yes Billing and Statements Yes Yes Control of The London Cycle Hire Scheme Yes Yes Yes Yes Yes Enquiries and Complaints General Yes Yes Yes Yes Yes Yes Yes Yes Bicycle Theft Yes Yes Accidents and Insurance Claims Yes Yes Yes CCS Page 12 of 19
13 3.3.4 Yes Payment /Billing Enquiries Yes Yes Refunds, Repayment and Redress Yes Yes Yes Yes Yes Yes Card Issues Yes Yes Contact Centre General Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Translation Services and Accessibility Yes Yes Yes Yes Post Yes Yes Yes Yes Yes Yes Telephone Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes IVR Yes Yes Yes SMS Yes Yes Services Website Yes Yes Yes Technical SmartCards Yes Yes [Requirement Removed ] Data Integrity Yes Yes Systems Management Yes Yes System Management Tools Yes Yes Storage and Deletion Yes Yes Hardware Yes Yes Yes Interfaces Yes Yes Yes Yes Yes Yes Yes Yes Yes Data Centre Location and Facilities Yes Yes Yes Yes CCS Page 13 of 19
14 5.8.5 Yes IT Systems Operation Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes IT System Logs Yes Yes Yes Yes IT Monitoring and Diagnostics Yes Yes Capacity Planning and Scalability Yes Yes Yes IT Systems Maintenance Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes IT System Back up Yes Yes Yes Yes Yes Yes Business Continuity Yes Yes [Requirement Removed ] Yes Yes Yes Yes Yes Time Synchronisation Yes Yes Yes Yes Technology Strategy and Refresh Yes Yes Yes CCS Page 14 of 19
![13.9 Yes 5.13.10 Yes IT System Back up 5.14.1 Yes 5.14.2 Yes 5.14.3 Yes 5.14.4 Yes 5.14.5 Yes 5.14.6 Yes Business Continuity 5.15.1 Yes 5.15.2 Yes 5.15.3 [Requirement Removed ] 5.15.4 Yes 5.15.5 Yes 5.15.6 Yes 5.](/docs-images/51/13878058/images/page_14.jpg "15.7 Yes 5.15.8 Yes Time Synchronisation 5.16.1 Yes 5.16.2 Yes 5.16.3 Yes 5.16.4 Yes Technology Strategy and Refresh 5.17.1 Yes 5.17.2 Yes 5.17.3 Yes CCS0000151079 Page 14 of 19")
15 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Requirement Reference No. On Street Statement of Requirements Lot 1 Principle Design Requirements 1.1 Yes 1.2 Yes 1.3 Yes 1.4 Yes 1.5 Yes 1.6 Yes 1.7 Yes 1.8 Yes Docking Stations 2.1 Yes Design 2.2 Yes 2.3 Yes 2.4 Yes 2.5 Yes 2.6 Yes 2.7 Yes 2.8 Yes 2.9 Yes 2.10 Yes 2.11 Yes 2.12 Yes 2.13 Yes 2.14 Yes 2.15 Yes 2.16 Yes Installation of Docking Stations 2.17 Yes 2.18 Yes 2.19 Yes Environmental Requirements 2.20 Yes 2.21 Yes 2.22 Yes 2.23 Yes 2.24 Yes 2.25 Yes 2.26 Yes 2.27 Yes 2.28 Yes 2.29 Yes 2.30 Yes 2.31 Yes 2.32 Yes 2.33 Yes Environmental Management 2.34 Yes 2.35 Yes Docking Points 3.1 Yes 3.2 Yes 3.3 Yes 3.4 Yes 3.5 Yes 3.6 Yes 3.7 Yes 3.8 Yes 3.9 Yes 3.10 Yes 3.11 Yes 3.12 Yes 3.13 Yes 3.14 Yes 3.15 Yes Terminals 4.1 Yes Terminal Housing 4.2 Yes 4.3 Yes 4.4 Yes 4.5 Yes 4.6 Yes 4.7 Yes 4.8 Yes 4.9 Yes 4.10 Yes Confirm compliance Yes or No CCS Page 15 of 19
16 4.11 Yes Terminals Components 4.12 Yes 4.13 Yes 4.14 Yes 4.15 Yes 4.16 Yes 4.17 Yes 4.18 [Requirement Removed ] The Terminals Screen and Input Device 4.19 Yes 4.20 Yes 4.21 Yes 4.22 Yes Payment Card Reader 4.23 Yes 4.24 Yes Oyster Card Reader 4.25 Yes 4.26 Yes 4.27 Yes 4.28 Yes 4.29 Yes 4.30 Yes 4.31 Yes SmartCard Reader 4.32 Yes 4.33 Yes 4.34 Yes Customer Information Panels 4.35 Yes 4.36 Yes 4.37 Yes 4.38 Yes 4.39 Yes Oyster Controller 4.40 Yes Power and Communications Power 5.1 Yes 5.2 Yes 5.3 Yes 5.4 Yes 5.5 Yes 5.6 Yes 5.7 Yes 5.8 Yes 5.9 Yes Communications 5.10 Yes 5.11 Yes 5.12 Yes 5.13 Yes Bicycles General Requirements 6.1 Yes 6.2 Yes Bicycle Design 6.3 Yes 6.4 Yes 6.5 Yes 6.6 Yes 6.7 Yes 6.8 Yes 6.9 Yes 6.10 Yes 6.11 Yes 6.12 Yes 6.13 Yes 6.14 Yes 6.15 Yes 6.16 Yes 6.17 Yes 6.18 Yes 6.19 Yes 6.20 Yes 6.21 Yes 6.22 Yes 6.23 Yes 6.24 Yes 6.25 Yes 6.26 Yes 6.27 Yes 6.28 Yes 6.29 Yes 6.30 Yes Additional Services Introduction 7.1 Yes Portable Docking Stations 7.2 Yes Yes Yes Yes Yes Yes CCS Page 16 of 19
17 7.2.6 Yes Yes Yes Yes Terminals 7.3 Yes Yes Docking Points 7.4 Yes Yes Yes Yes Yes Promotion of the Cycle Hire Scheme 7.5 Yes Yes Yes Yes Training Cycles 7.6 Yes Yes Yes Yes Yes Yes CCS Page 17 of 19
18 Schedule 2 (Statement of Requirements) Annex 1 - Compliance Matrix Section Requirement Reference No. Confirm compliance Yes or No On Street Statement of Requirements Lot 2 General Requirements 1.1 [Requirement Removed ] 1.2 [Requirement Removed ] 1.3 [Requirement Removed ] 1.4 [Requirement Removed ] 1.5 [Requirement Removed ] 1.6 [Requirement Removed ] 1.7 [Requirement Removed ] 1.8 [Requirement Removed ] Overall Service 2.1 Yes 2.2 Yes 2.3 Yes 2.4 Yes 2.5 Yes 2.6 Yes 2.7 Yes 2.8 Yes 2.9 Yes 2.10 Yes 2.11 Yes 2.12 Yes 2.13 Yes 2.14 Yes 2.15 Yes Bicycle Availability and Redistribution 3.1 Yes 3.2 Yes 3.3 Yes 3.4 Yes Normal Operation and Maintenance General 4.1 Yes 4.2 Yes 4.3 Yes 4.4 Yes 4.5 Yes Bicycles 4.6 Yes 4.7 Yes 4.8 Yes 4.9 Yes Docking Stations 4.10 Yes 4.11 Yes 4.12 Yes 4.13 Yes 4.14 Yes 4.15 Yes 4.16 Yes 4.17 Yes Oyster Card Readers and Docking Points 4.18 Yes 4.19 Yes 4.20 Yes 4.21 Yes 4.22 Yes 4.23 Yes Additional Docking Station Actions New or Replacement Docking Stations 5.1 Yes 5.2 Yes 5.3 Yes Removal and Reinstatement 5.4 Yes 5.5 Yes 5.6 Yes 5.7 Yes 5.8 Yes 5.9 Yes 5.10 Yes 5.11 Yes Additional Services Introduction 6.1 Yes Portable Docking Stations 6.2 Yes Yes Yes Yes CCS Page 18 of 19
![8 [Requirement Removed ] Overall Service 2.1 Yes 2.2 Yes 2.3 Yes 2.4 Yes 2.5 Yes 2.6 Yes 2.7 Yes 2.8 Yes 2.9 Yes 2.10 Yes 2.11 Yes 2.12 Yes 2.13 Yes 2.14 Yes 2.](/docs-images/51/13878058/images/page_18.jpg "15 Yes Bicycle Availability and Redistribution 3.1 Yes 3.2 Yes 3.3 Yes 3.4 Yes Normal Operation and Maintenance General 4.1 Yes 4.2 Yes 4.3 Yes 4.4 Yes 4.5 Yes Bicycles 4.6 Yes 4.7 Yes 4.8 Yes 4.")
19 6.2.4 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Oyster Card Readers and Docking Points 6.3 Yes Yes Yes Yes Yes Yes CCS Page 19 of 19
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