BUSINESS SERVICES VET INDUSTRY SPECIFIC. National Training Package BSB07 Business Services (Release 9.0)

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1 BUSINESS SERVICES VET INDUSTRY SPECIFIC National Training Package BSB07 Business Services (Release 9.0)

2 IMPORTANT INFORMATION This syllabus is effective from 1 January Users of this syllabus are responsible for checking its currency. Syllabuses are formally reviewed by the School Curriculum and Standards Authority on a cyclical basis, typically every five years. VET industry specific courses are updated periodically to comply with the most current national training package release. Copyright School Curriculum and Standards Authority, This document apart from any third party copyright material contained in it may be freely copied, or communicated on an intranet, for non commercial purposes in educational institutions, provided that the School Curriculum and Standards Authority is acknowledged as the copyright owner, and that the Authority s moral rights are not infringed. Copying or communication for any other purpose can be done only within the terms of the Copyright Act 1968 or with prior written permission of the School Curriculum and Standards Authority. Copying or communication of any third party copyright material can be done only within the terms of the Copyright Act 1968 or with permission of the copyright owners. Any content in this document that has been derived from the Australian Curriculum may be used under the terms of the Creative Commons Attribution Non Commercial 3.0 Australia licence 2013/37344[v5]

3 Content Rationale... 1 Course delivery... 1 Australian Quality Training Framework and the VET Quality Framework... 2 Workplace learning... 2 Course content... 3 Units of competency... 3 Time and completion requirements... 3 Course unit credit... 3 Assessment... 4 Business Services qualifications... 5 BSB10112 Certificate I in Business... 6 BSB20112 Certificate II in Business... 8 BSB30112 Certificate III in Business Glossary... 14

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5 Rationale The VET industry specific Business Services course provides students with the opportunity to achieve nationally recognised vocational qualifications under the Australian Qualifications Framework (AQF) and to gain School Curriculum and Standards Authority (Authority) course unit credit towards the Western Australian Certificate of Education (WACE). The course is based on nationally endorsed training packages. It specifies the range of industry developed units of competency from the relevant training packages that is suitable for the WACE. To meet the course requirements and achieve course units towards a WACE, students must follow the course structure, attain required units of competency and fulfil work placement requirements. The VET industry specific Business Services course provides opportunities for the completion of Certificate I, Certificate II and Certificate III qualifications and for students to access short term and long term employment opportunities. Students develop relevant technical, vocational and interpersonal competencies suitable for employment and further training in the business industry, as well as skills, knowledge and experiences that are transferable to other industry areas. This course encourages students to engage in a vocational context with senior secondary education, fosters a positive transition from school to work, and provides a structure within which students can prepare for further education, training and employment. 1 Course delivery VET industry specific courses have the status of an Authority developed course and enable students to achieve dual accreditation for a nationally endorsed qualification and meet course completion requirements for the WACE. This course must be read in conjunction with the BSB07 Business Services Training Package. Refer to the Training.gov.au website for the latest version When considering vocational education and training (VET) delivery, schools are advised to: refer to the VET section of the WACE Manual. contact their education sector/systems representative for information on operational considerations relating to VET delivery options in schools. VET can be delivered by schools providing they meet the appropriate VET regulatory requirements. Schools need to become a registered training organisation (RTO) or work in partnership with an RTO for the delivery, assessment and certification of training. It is the responsibility of the RTO to determine that requirements are met when delivering and assessing VET. This includes ensuring that teachers and trainers have the required qualifications to deliver VET industry specific courses.

6 2 Australian Quality Training Framework and the VET Quality Framework In Australia, vocational education and training, including the work of RTOs, is regulated by two sets of national standards: 1. The Australian Quality Training Framework (AQTF) 2. The legislative instruments established under the National VET Regulator (NVR) Act AQTF is the quality system that underpins the national vocational education and training sector and outlines the regulatory arrangements in Western Australian and Victorian RTOs that: enrol only domestic learners, and enrol learners in Western Australia only (or in Victoria and Western Australia only). It provides the basis for a nationally consistent high quality VET system. The AQTF Conditions and Standards for registered training organisations outline a set of auditable standards that must be met and maintained for registration as a training provider in Australia. For RTO s under the National VET regulator, Australian Skills Quality Authority (ASQA), the VET Quality Framework is aimed at achieving greater national consistency in the way providers are registered and monitored and in how standards in the vocational education and training (VET) sector are enforced. (Detailed information on VET standards is available at RTO/school staff and students must comply with the requirements of current occupational safety and health legislation and regulations required by legislation. Workplace learning The Authority developed Workplace Learning endorsed program is a mandatory co requisite for a VET industry specific course. Workplace learning time is required for each of the qualifications in this course. The number of workplace learning unit equivalents required is specified for each qualification within this course. The work placement must be industry related and occur while the course units are being undertaken. The requirements for mandated workplace learning units may be met within one year of a two year program. Workplace learning is essential for this course as it enables the students to: collect evidence towards achievement of units of competency develop positive attitudes towards work apply skills acquired in an industry context develop additional employability skills and knowledge actively engage with industry. Non completion of any required workplace units or equivalents may result in a requirements not met (RNM) status for the course units and will be reflected as a U (Unfinished) notation.

7 Course content A VET industry specific course includes a full, nationally recognised AQF qualification; mandatory industry related workplace learning and contributes towards the WACE as a WACE course instead of unit equivalence. The most current training packages are used in these courses and are updated regularly as new versions are endorsed. Units of competency All units of competency for qualifications in the VET industry specific Business Services course come from the BSB07 Business Services Training Package. Units of competency specify the standards of performance required in the workplace. They are statements of the skills and knowledge required for effective performance in a particular job or job function as agreed nationally by industry. Trainers need to refer to the training package for further details of the elements, performance criteria, foundation skills, range of conditions and evidence requirements for specific units of competency. Teachers and trainers should check the RTO s scope of registration before determining which elective units of competency are to be included in delivery and assessment programs. This can be determined during initial discussions when considering a partnership arrangement between the school and RTO. 3 Time and completion requirements VET industry specific course units are packaged as either two or four WACE course units, linked to a specified qualification and are only awarded upon the completion of all of the course requirements. Unlike other WACE courses, VET industry specific course units are paired in both Year 11 (Units 1 and 2) and Year 12 (Units 3 and 4) syllabuses. A student who withdraws from a VET industry specific course after only one semester will not receive VET industry specific course units for that academic year. VET industry specific courses can be delivered over one year or two years. The number of Workplace Learning endorsed program unit equivalents to be completed varies according to the qualification offered. Students must complete all components of the course before the full allocation of VET industry specific course unit credit can be certified on the student s WACE statement of results. Course unit credit Course unit credit for VET industry specific courses is awarded as completed for each VET industry specific course unit. The achievement descriptor completed contributes in the same manner as a C grade for all other WACE course units. Regardless of the academic year in which a VET industry specific course is completed in, WACE course credit is allocated across both Years 11 (Units 1 and 2) and 12 (Units 3 and 4). That is, part of the achievement allocation of a VET industry specific course is applied as either retrospective or projected credit, depending on the year in which the course requirements are completed.

8 4 If a student does not successfully complete all components of the VET industry specific course, the student is awarded a U (Unfinished) notation for the Year 12 units (Units 3 and 4). Course credit for Year 11 units (Units 1 and 2) for a partially completed VET industry specific course may be awarded under the following conditions: For a Certificate II or Certificate III VET industry specific course, one full year of Year 11 credit (Units 1 and 2) is awarded if a student has achieved a: Qualification component: completion of equal to or greater than 110 nominal hours of the VET industry specific qualification and Workplace learning component: completion of at least one unit equivalent of the Workplace Learning endorsed program in an industry relevant to the qualification industry area. If the conditions for Year 11 Units 1 and 2 are not met by the end of an academic year, a U (Unfinished) notation is awarded until such time as these conditions have been met. If the requirements are not achieved in Year 11, but are subsequently achieved in Year 12, then retrospective credit for the Year 11 Units 1 and 2 will be awarded. If a student exits the VET industry specific course at the end of Year 11 and has completed the requirements for Year 11 Units 1 and 2, credit is awarded as completed (has met the C grade standard for a WACE course) and retained by the student for WACE contribution. Units of competency only contribute towards the WACE once. Therefore, student enrolments in units of competency in VET industry specific course qualifications are enrolled as VET integrated into the relevant VET industry specific course units. Assessment The assessment of VET industry specific courses must be conducted by a qualified assessor in partnership with an RTO, which may be a school, state, or private training provider. All assessment requirements need to be met concurrently to demonstrate the achievement of an element of competency. All elements of competency must be achieved to demonstrate the achievement of a unit of competency. A student is judged as either competent or not yet competent. The judgement is made on the basis of evidence, which can be in a variety of forms. Students who are assessed as competent on all required competencies for the VET industry specific course, and complete the mandatory workplace learning requirements as specified is awarded completed for Year 11 Units 1 and 2, and Year 12 Units 3 and 4.. All successfully completed qualifications and the associated units of competency are recorded on the student s Western Australian Statement of Student Achievement.

9 5 Business Services qualifications BSB10112 Certificate I in Business BSB20112 Certificate II in Business BSB30112 Certificate III in Business

10 6 BSB10112 Certificate I in Business This qualification allows individuals to develop basic skills and knowledge to prepare for work. They may undertake a range of simple tasks under close supervision. The range of technical skills and knowledge is limited. Job roles Job roles and titles vary across different industry sectors. This is an entry level qualification.

11 7 BSB10112 Certificate I in Business Unit VEVBS This School Curriculum and Standards Authority developed course uses the BSB07 Business Services Training Package as a framework for the achievement of a full AQF qualification. It should be read in conjunction with the training package which is available at The Certificate I in Business completed in this course, results in the achievement of TWO Year 11 course units. Completion of ONE Authority developed Workplace Learning endorsed program unit equivalent is compulsory to meet program requirements, and must be from industry related placement/employment relevant to the job outcome at this level. Students must complete at total of SIX (6) units of competency. These consist of one (1) core unit and five (5) elective units. The core unit of competency cannot be substituted. Four (4) elective units must be selected from the elective units listed. One (1) elective unit may be selected from the remaining elective units listed, or any currently endorsed training package or accredited course at the same qualification level. CODE UNIT TITLE CORE BSBWHS201A Contribute to health and safety of self and others ELECTIVES (Select five) General Administration BSBADM101A Use business equipment and resources Industry Context BSBIND201A Work effectively in a business environment Interpersonal Communication BSBCMM101A Apply basic communication skills IT Use BSBITU101A Operate a personal computer BSBITU102A Develop keyboard skills BSBITU201A Produce simple word processed document BSBITU202A Create and use spreadsheets Learning and Development BSBLED101A Plan skills development Sustainability BSBSUS201A Participate in environmentally sustainable work practices Workplace Effectiveness BSBWOR202A Organise and complete daily work activities NB The list of electives provided above is not the full list of electives given in the training package rules. Refer to the training package for other electives that can be used.

12 8 BSB20112 Certificate II in Business This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision. Job roles Job roles related to this qualification include: administration assistant clerical worker data entry operator information desk clerk office junior receptionist.

13 9 BSB20112 Certificate II in Business Unit VEVBSB Unit VTVBSB This School Curriculum and Standards Authority developed course uses the BSB07 Business Services Training Package as a framework for the achievement of a full AQF qualification. It should be read in conjunction with the training package which is available at The Certificate II in Business completed in this course, results in the achievement of FOUR course units (two Year 11 units and two Year 12 units). Completion of TWO Authority developed Workplace Learning endorsed program unit equivalents is compulsory to meet program requirements, and must be from industry related placement/employment relevant to the job outcome at this level. Students must complete a total of TWELVE (12) units of competency. These consist of one (1) core unit and eleven (11) elective units. The core unit of competency cannot be substituted. Seven (7) elective units must be selected from the elective units listed. The remaining four (4) elective units may be selected from the elective units listed, or any currently endorsed training package or accredited course at the same qualification level. If not listed, two of the four elective units may be selected from either a Certificate I or a Certificate III qualification. CODE UNIT TITLE CORE BSBWHS201A Contribute to health and safety of self and others ELECTIVES (Select eleven) Customer Service BSBCUS201B Deliver a service to customers Industry Context BSBIND201A Work effectively in a business environment Information Management BSBINM201A Process and maintain workplace information BSBINM202A Handle mail Innovation BSBINN201A Contribute to workplace innovation Interpersonal Communication BSBCMM201A Communicate in the workplace BSBCMM101A Apply basic communication skills IT Use BSBITU201A Produce simple word processed documents BSBITU202A Create and use spreadsheets BSBITU203A Communicate electronically Small and Micro Business BSBSMB201A Identify suitability for micro business Sustainability BSBSUS201A Participate in environmentally sustainable work practices

14 10 CODE Workplace Effectiveness BSBWOR202A BSBWOR203B BSBWOR204A Imported Units FNSACC301A UNIT TITLE Organise and complete daily work activities Work effectively with others Use business technology Process financial transactions and extract interim reports NB The list of electives provided above is not the full list of electives given in the training package rules. Refer to the training package for other electives that can be used.

15 BSB30112 Certificate III in Business This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. Job roles Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: 11 customer service adviser data entry operator general clerk payroll officer typist word processing operator.

16 12 BSB30112 Certificate III in Business Unit VEVBSS Unit VTVBSS This School Curriculum and Standards Authority developed course uses the BSB07 Business Services Training Package as a framework for the achievement of a full AQF qualification. It should be read in conjunction with the training package which is available at The Certificate III in Business completed in this course, results in the achievement FOUR course units (two Year 11 units and two Year 12 units). Completion of TWO Authority developed Workplace Learning endorsed program unit equivalents is compulsory to meet program requirements, and must be from industry related placement/employment relevant to the job outcome at this level. Students must complete a total of TWELVE (12) units of competency. These consist of one (1) core unit and eleven (11) elective units. The core unit of competency cannot be substituted. Seven (7) of the elective units must be selected from the elective units listed. Four (4) elective units may be selected from the elective units listed, from this training package or from any current accredited course or endorsed training package at the same qualification level. If not listed, one elective unit may be selected from a Certificate II qualification and two elective units may be taken from a Certificate IV qualification. CODE UNIT TITLE CORE BSBWHS302A Apply knowledge of WHS legislation in the workplace ELECTIVES (Select eleven) Customer Service BSBCUS301B Diversity BSBDIV301A Financial administration BSBFIA301A General administration BSBADM311A Information management BSBINM301A BSBINM302A BSBFLM306C Innovation BSBINN301A Intellectual property BSBIPR301A Interpersonal communication BSBCMM301B Deliver and monitor a service to customers Work effectively with diversity Maintain financial records Maintain business resources Organise workplace information Utilise a knowledge management system Provide workplace information and resourcing plans Promote innovation in a team environment Comply with organisational requirements for protection and use of intellectual property Process customer complaints

17 13 CODE IT use BSBITU301A BSBITU302B BSBITU303A BSBITU304A BSBITU305A BSBITU306A BSBITU309A Management BSBFLM309C BSBFLM305C Product skills and advice BSBPRO301A Purchasing and contracting BSBPUR301B Sustainability BSBSUS301A Workplace effectiveness BSBWOR301B BSBWOR302A BSBFLM303C BSBFLM312C BSBFLM311C Writing BSBWRT301A UNIT TITLE Create and use databases Create electronic presentations Design and produce text documents Produce spreadsheets Conduct online transactions Design and produce business documents Produce desktop published documents Support continuous improvement systems and processes Support operational plan Recommend products and services Purchase goods and services Implement and monitor environmentally sustainable work practices Organise personal work priorities and development Work effectively as an off site worker Contribute to effective workplace relationships Contribute to team effectiveness Support a workplace learning environment Write simple documents NB The list of electives provided above is not the full list of electives provided in the training package rules. Refer to the training package for other electives that may be used.

18 14 Glossary Adapted from: National Centre for Vocational Education Research (NCVER), (2010) Glossary. Retrieved January, 2011 from Source: vet A Accredited course Apprentice Apprenticeship Assessment requirements Auspicing Australian Core Skills Framework (ACSF) Australian Qualifications Framework (AQF) A nationally accredited course developed to meet training needs that are not addressed by existing training packages. Details of nationally accredited courses and the training providers that deliver these courses are provided by Training.gov.au (TGA). A person contracted to an employer to undergo training for a recognised apprenticeable occupation during an established period. Upon completion of an apprenticeship, an apprentice becomes a qualified tradesperson. A system of training regulated by law or custom which combines on the job training and work experience while in paid employment, with formal off the job training. The apprentice enters into a contract of training or training agreement with an employer which imposes mutual obligations on both parties. Traditionally, apprenticeships were in trade occupations (declared vocations) and were of four years' duration, but the duration of contracts have been formally reduced in some trades. An endorsed component of a training package associated with each unit of competency which underpins assessment and which sets out the industry approach to valid, reliable, flexible and fair assessment. It includes an overview of the assessment system and information on assessor requirements, designing assessment resources and conducting assessment. This involves an organisation entering into partnership with a registered training organisation (RTO) in order to have the training and assessment that it undertakes recognised under the National Training Framework. The term auspicing has been replaced by the term 'partnerships' under the Australian Quality Training Framework (AQTF). A mechanism for reporting outcomes of adult English language, literacy and numeracy provision based on the National Reporting System (NRS). It describes levels of performance in the five core skills of: learning; reading; writing; oral communication; and numeracy. The national policy for regulated qualifications in Australian education and training. It incorporates the qualifications from each education and training sector into a single comprehensive national qualifications framework. The AQF, which replaced the Register of Australian Tertiary Education (RATE), was first introduced in 1995 to underpin the national system of qualifications in Australia, encompassing higher education, vocational education and training and schools. The qualifications are: Senior Secondary Certificate of Education; Certificate I; Certificate II; Certificate III; Certificate IV; Diploma; Advanced Diploma; Associate Degree; Bachelor Degree; Vocational Graduate Certificate; Vocational Graduate Diploma; Graduate Certificate; Graduate Diploma; Masters Degree; Doctoral Degree.

19 15 Australian Quality Training Framework (AQTF) Australian school based apprenticeships Australian Skills Quality Authority (ASQA) C Certificates I IV Competency Competency based assessment Core competency Credit transfer A set of nationally agreed quality assurance arrangements for the training and assessment services delivered by registered training organisations regulated by state and territory registering and course accrediting bodies. The first version of AQTF was established in 2001 and was implemented in 2002 and revised in 2005, 2007 and The AQTF comprises: AQTF Essential Conditions and Standards for Initial Registration; AQTF Essential Conditions and Standards for Continuing Registration (including the AQTF Quality Indicators); AQTF Standards for State and Territory Registering Bodies; AQTF Standards for State and Territory Course Accrediting Bodies; and AQTF Excellence Criteria. An Australian apprenticeship undertaken part time while the apprentice is still at school. It comprises a mix of academic, vocational and technical education and training and paid employment which enables Year 11 and Year 12 students to obtain a senior secondary certificate and credits towards a vocational qualification. The national regulator for the vocational education and training (VET) sector which became operational in July Registered training organisations (RTOs) in the Australian Capital Territory, New South Wales, the Northern Territory, Queensland, South Australia and Tasmania come under ASQA's jurisdiction. ASQA is also the regulatory body for some RTOs in Victoria and Western Australia that offer courses to overseas students or to students in states that come under ASQA's jurisdiction. A set of qualification types in the Australian Qualifications Framework (AQF) that prepares candidates for both employment and further education and training. They recognise achievement of specified national industry competency standards at four AQF levels in a wide variety of trades, industries and enterprises. The consistent application of knowledge and skill to the standard of performance required in the workplace. It embodies the ability to transfer and apply skills and knowledge to new situations and environments. The gathering and judging of evidence in order to decide whether a person has achieved a standard of competence. A unit of competency within a competency standard that an industry has agreed is essential to be achieved if a person is to be accepted as competent at a particular level. All units may be core, but in many cases, competency at a level will involve core units plus optional or specialisation units of competency. Core competencies are normally those central to the work of a particular industry or occupation. The granting of status or credit by an institution or training organisation to students for modules (subjects) or units of competency completed at the same or another institution or training organisation.

20 16 D Department of Education, Employment and Workplace Relations (DEEWR) Department of Industry, Innovation, Science, Research and Tertiary Education (DIISRTE) Department of Industry, Innovation, Climate Change, Science Research and Tertiary Education (DIICCSRTE) E Element of competency Endorsed component F Fee for service training Foundation skills I Industry Skills Council (ISC) Industry Training Council (ITC) L Logbook N National Centre for Vocational Education Research (NCVER) The Commonwealth department responsible for education and training from It replaced the former Department of Education, Science and Training (DEST) and Department of Employment and Workplace Relations (DEWR). In December 2011, following a cabinet reshuffle, responsibility for tertiary education and skills was transferred to the then newly formed Department of Industry, Innovation, Science, Research and Tertiary Education (DIISTRE), which became the Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education (DIICSRTE) in March Following the 2013 federal election, DEEWR was replaced by the Department of Education and the Department of Employment. Any of the basic building blocks of a unit of competency which describe the key activities that must be performed to demonstrate competence in the tasks covered by the unit. The central part of a training package, endorsed by the National Skills Standards Council (NSSC), comprising units of competency, assessment requirements associated with each unit of competency, qualifications and credit arrangements. Training for which most or all of the cost is borne by the student or a person or organisation on behalf of the student. The skills which enable people to gain, keep and progress within employment, including skills in the clusters of work readiness and work habits, interpersonal skills and learning, thinking and adaptability skills. A set of 11 national bodies that have replaced the former national Industry Training Advisory Bodies (ITABs). They provide advice to Australian, state and territory governments on the training that is required by industry. The 11 ISCs are: Agri Food Skills Australia; Community Services and Health; Construction and Property Services; E Oz Energy Skills Australia; ForestWorks; Government Skills Australia; Innovation and Business Skills Australia; Manufacturing Skills Australia; SkillsDMC; Service Skills Australia; and Transport and Logistics. Non government or not for profit bodies established by industry or business sector to address training issues and to provide advice to government about training priorities and the vocational education and training needs of a particular industry. A record kept by a person of the knowledge, skills or competencies attained during on the job or off the job training. A national research, evaluation and information organisation for the vocational education and training (VET) sector in Australia, jointly owned by the Commonwealth, state and territory ministers responsible for VET.

21 17 P Performance criteria Pre apprenticeship course Q Qualification R Range statement Recognition of prior learning (RPL) Registered training organisation (RTO) S School based new apprenticeships Skill sets The part of a competency standard which specifies the required level of performance to be demonstrated by students to be deemed competent. A course which provides initial training in a particular industry or occupation. Successful completion of the course can assist participants in obtaining an apprenticeship, and may enable the term of the apprentice's training agreement to be reduced. Formal certification that is awarded by an accredited authority in recognition of the successful completion of an educational program. In the vocational education and training (VET) sector, qualifications are awarded when a person has satisfied all requirements of the units of competency or modules that comprise an Australian Qualifications Framework (AQF) qualification, as specified by a nationally endorsed training package or an accredited course that provides training for that qualification. The part of a unit of competency which specifies the range of contexts and conditions to which the performance criteria apply. The acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject or module. It can lead to a full qualification in the VET sector. An organisation registered by a state or territory registering and accrediting body to deliver training and/or conduct assessments and issue nationally recognised qualifications in accordance with the Australian Quality Training Framework. RTOs include TAFE colleges and institutes, adult and community education providers, private providers, community organisations, schools, higher education institutions, commercial and enterprise training providers, industry bodies and other organisations meeting the registration requirements. A formal, structured employment and training arrangement where the student, while counting as a full time school student, is employed part time as an apprentice or trainee. As with other apprentices and trainees, a contract of training is established which is registered with the appropriate state registration authority. In addition to a vocational education and training qualification which is most commonly at AQF level 2, the training generally counts towards the student's senior secondary school certificate and, in some cases, for tertiary entrance ranking. Now called Australian school based apprenticeships. Single units or combinations of units which link to a license or regulatory requirement, or defined industry need. In 2007, the National Quality Council (NQC) determined that skill sets would complement full qualifications within the Australian Qualifications Framework (AQF) and be included in training packages. Prior to this, students who did not complete a full qualification could only receive a Statement of Attainment for each unit completed, without any indication of whether the units selected met a defined industry need or licensing/regulatory requirement. Nationally endorsed skill sets will provide formal recognition of training for a discrete part of a qualification linked to a function or role within an occupation.

22 18 State training provider T Trainee Traineeship Training package Training.gov.au U Unit of competency V VET in Schools Vocational education and training (VET) A publicly funded post secondary educational institution (Technical and Further Education) which provides a range of technical and vocational education and training courses and other programs. Each state and territory has its own state training provider system. A person receiving training in a vocational area or undertaking a traineeship. The successful completion of a traineeship leads to a minimum of a Certificate II in the relevant vocational area. A system of vocational training combining off the job training with an approved training provider with on the job training and practical work experience. Traineeships generally take one to two years and are now a part of the Australian Apprenticeships system. A nationally endorsed, integrated set of units of competency, assessment requirements, Australian Qualifications Framework (AQF) qualifications and credit arrangements, and one or more quality assured companion volumes. Training packages specify the skills and knowledge required to perform effectively in the workplace. Training.gov.au is the official National Register on VET in Australia and is the authoritative source of information on training packages, qualifications, accredited courses, units of competency, skill sets and registered training organisations. The nationally agreed statements of the skills and knowledge required for effective performance in a particular job or job function. They identify the skills and knowledge, as outcomes that contribute to the whole job function. Units of competency are an endorsed component of training packages. A program which allows students to combine vocational studies with their general education curriculum. Students participating in VET in Schools continue to work towards their Senior Secondary School Certificate, while the VET component of their studies gives them credit towards a nationally recognised VET qualification. VET in Schools programs may involve structured work placements Post compulsory education and training, excluding degree and higher level programs delivered by further education institutions, which provides people with occupational or work related knowledge and skills. VET also includes programs which provide the basis for subsequent vocational programs. Alternative terms used internationally include technical and vocational education and training (TVET), vocational and technical education and training (VTET), technical and vocational education (TVE), vocational and technical education (VTE), further education and training (FET), and career and technical education (CTE).

23

24 ACKNOWLEDGEMENTS Training.gov.au. (2013, August 28). BSB07 Business services training package (Release 9.0). Retrieved 2014, from Used under a Creative Commons Attribution No Derivative Works 3.0 Australia licence. Glossary adapted from: National Centre for Vocational Education Research (NCVER). (2010). Glossary. Retrieved January, 2011, from vet

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