Business Services Training
|
|
- Avis Poole
- 8 years ago
- Views:
Transcription
1 Business Services Training Unit of Competency Recommend products and services BSBPRO301A Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. Employability Skills This unit contains employability skills. Pre-requisite Units Nil Application of the Unit This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate knowledge of products and services to provide technical advice and support to a team
2 Recommend products and services This book supports BSBPRO301A, Recommend products and services in the Business Services Training Package. Copyright Sandra Griffith, February 2009 Author: Sandra Griffith Editor: Lloyd Jones ISBN: Disclaimer All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage and retrieval system, without permission in writing from the publisher, Software Publications Pty Ltd. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, the publisher and the authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. These learning materials have been prepared for use as part of a structured vocational education and training course and should only be used within that context. The information contained herein was correct at the time of preparation. Legislation and case law is subject to change and readers need to inform themselves of the current law at the time of reading. Publishers Software Publications Pty Ltd (ABN ) Head office Sydney Unit 10, 171 Gibbes Street Chatswood NSW 2067 Phone: (02) Fax (02) Australia Toll Free Numbers Phone: Fax: Web address Published and printed in Australia
3 Structure recommendations to identify benefits Recommend products and services 2.4 Structure recommendations to identify benefits Structure recommendations to identify clear benefits to clients and the organisation Evaluating the product range As you have discovered, customers want you to use your product knowledge to solve their problem or satisfy their needs. Your presentation of options to the customer should involve restating their need or problem and then explaining how the features of a particular product or service will benefit them. To evaluate your product range, you must identify which product(s) best fit the purpose that the customer has in mind. To do this you will need to sift through the detailed knowledge you have and match features of the product to the customer s needs. You should: know the customer s needs (remember appearance, comfort, durability, economy, performance, safety) try to determine the extent to which the customer is influenced by either logical thinking or an emotional response determine the most suitable product or service by matching features to the customer s needs explain the relevant features, their benefits, and how these will meet the customer s needs. Your customer will also want to know the price of the product. Once you have told them the price, remind them of the benefits they are purchasing. Customer service professionals strongly recommend that you give customers the opportunity to touch, feel or use the product while you are explaining their options. The customer is more likely to make a purchase once they have handled the product. Clearly explain any other aspects of the product such as availability, customer help lines, delivery, installation, warranties and guarantees or special promotions. Page 54 BSBPRO301A Recommend products and services
4 Recommend products and services Structure recommendations to identify benefits You will quickly alienate your customer if you simply list off the many features of a product. Feature Home loan pre-approval Principal and interest loan repayments Lifetime guarantee on home repairs Consolidation of several loans This book-keeping service comes to your premises Fixed interest rates Online payments Benefit Bid with confidence at auctions or make offers on a house. Pay off your loan sooner. You have peace of mind regarding the quality of materials and workmanship of repairs that have been paid for by the insurer. You will only need to make one loan repayment each month. You save time travelling to the book-keeper s office. You can be certain of your repayments for the time that the interest rate is fixed. You will save time and money making payments. Benefits Benefits describe what a specific feature will do for a customer. It is important to remember that the features of a product are the same regardless of who is using it. The benefits that each customer realises from a feature will vary. Customers buy particular products for the benefits that they offer. To provide professional customer service, you must learn more than the features of the products and services on offer. Reflect on the benefits that are linked to each feature. This is the information that customers will want from you. Your customer will also want to know the price of the product. Once you have told them the price, remind them of the benefits they are purchasing. Customer service professionals strongly recommend that you give customers the opportunity to touch, feel or use the product while you are explaining their options. The customer is more likely to make a purchase once they have handled the product. You should clearly explain any other aspects of the product such as availability, customer help lines, delivery, installation, warranties and guarantees or special promotions. BSBPRO301A Recommend products and services Page 55
5 Structure recommendations to identify benefits Recommend products and services Double-sided copying In-built safety switch Feature Benefit Uses less paper so you will save money. Easy and safe to use. Heavy duty, stain-resistant fabric The fabric s durability will save you money you will not need to have it cleaned regularly. This bag has several internal pockets These basketball boots have good ankle support Tanning product works in half the time Small, compact design You will be able to carry quite a few items securely. You will have less risk of injury. You will save time. This product is easier to carry. You will have more room in your bag for other items. Task 16 : Buying technical equipment Have you had the experience of buying a technical piece of equipment such as a digital camera, laptop computer, mobile phone or plasma screen television? Many people are overwhelmed by the technical jargon that retail assistants use to describe product features. Consider the following description that Angelo used when attempting to sell a mobile phone: This phone has an operating frequency of EGSM 900 / GSM 1800 dual band. It weighs 114 grams with standard battery. You will get 2 hour 30 minute to 4 hour 30 minute talk time. Its key features are that it is slim and light, has highspeed data support, WAP access, extended calendar, long talk and stand-by time. It also has high-resolution, illuminated graphical dynamic display - 96 x 60 pixels. What do you think? Any questions? Record your thoughts about how you would attempt to explain product features and benefits. You may wish to base your reflection on how you would have advised Angelo to handle his mobile phone sale. Page 56 BSBPRO301A Recommend products and services
6 Recommend products and services Structure recommendations to identify benefits Task 17 : Buying a new rug Mariam has listened carefully to Mr and Mrs Richardson. They want to purchase a new rug for their dining room. She is ready to present her solution to them. Mariam Mr Richardson Mariam Mr Richardson Mariam So Mr and Mrs Richardson, can I confirm with you what I think you need? The dining room is adjacent to your formal living room, so the rug needs to suit the décor of both rooms. You entertain regularly, so the fabric needs to be hardwearing but rather formal to match your antique dining table. You would be really happy if you could have the new rug before your dinner party on Saturday. Is that right? Yes. Any ideas? I am sure we will be able to help you. I can show you a rug that comes in a heavy duty, formal pattern that will fit beautifully under your table. We can have it delivered to you later this week in time for your dinner party. How does that sound? Terrific. Can we see a sample? Of course. The great thing about this rug is that it is guaranteed not to stain for 5 years that will be a big help with the type of wear you think it will have. It will save you time and money on cleaning costs. Mariam has identified the features of the sofa to her customers. Most importantly, she explained how those features would benefit them. Highlight the features and benefits that were discussed in this case study. You will quickly alienate your customer if you simply list off the many features of a product. Consider the following example: If you have done a good job of presenting options that satisfy the customer s need, they will often make an immediate decision to purchase. In those cases where the customer appears undecided, ask them directly if they would like to make a purchase or place an order. If the customer tells you they would like to take some time to think about their decision, ensure that you give them some information to take away that includes your contact details. Your workplace may have a policy of contacting customers by telephone to follow-up the initial inquiry. BSBPRO301A Recommend products and services Page 57
You should distribute the completed learning plan to the team and forward a copy to the human resources team. Name: Section: Location:
Implement learning plans Encourage a learning environment what work, if any, will be missed by the learners during the program cost of the program resources required to conduct the program language, literacy
More informationProduce Spreadsheets Excel 2010
ISBN: 978-1-921885-15-0 Produce Spreadsheets Excel 2010 BSBITU304A Software Publications Writing Team Produce Spreadsheets Supporting BSBITU304A Produce Spreadsheets in the Business Services Training Package.
More informationBusiness Services Training
Business Services Training Unit of Competency Organise Schedules BSBADM307B Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to manage appointments and diaries
More informationISBN 1-74123-655-X E-COMMERCE. Option 3 COMMERCE YEARS 7 10 TEXTBOOK. Ann Howard
ISBN 1-74123-655-X E-COMMERCE Option 3 COMMERCE YEARS 7 10 TEXTBOOK by Ann Howard E-Commerce Option 3, Commerce, Years 7 10 Author: Ann Howard THIS TEXTBOOK SUPPORTS OPTION 3 E-COMMERCE OF THE NSW BOARD
More informationPublishers Software Publications Pty Ltd (ABN 75 078 026 150)
Manage human This book supports BSBHRM501B Manage human in the Business Services Training Package. Veronica Ritchie, 2015 Author: Veronica Ritchie ISBN: 978-1-925291-02-5 Disclaimer All rights reserved.
More informationSEND AND RETRIEVE INFORMATION USING
ISBN 978-1-921780-48-6 SEND AND RETRIEVE INFORMATION USING WEB BROWSERS AND EMAIL; LOCATE AND USE RELEVANT ON LINE INFORMATION ICAU1133B & ICAU1204B - Internet Explorer 8.0 and Microsoft Outlook 2007 Supporting
More informationHow To Use Excel 2010 On Windows 7 (Windows 7) On A Pc Or Mac) With A Microsoft Powerbook (Windows Xp) On Your Computer Or Macintosh (Windows) On Windows Xp (Windows 2007) On Microsoft Excel 2010
ISBN 978-1-921780-70-7 CREATE AND PRODUCE SPREADSHEETS BSBITU202A/BSBITU304A Excel 2010 Supporting BSBITU202A Create and Use Spreadsheets and BSBITU304A Produce Spreadsheets in the Business Services Training
More informationCopyright Notice: Written by: Publishers: FNSACC405A Maintain inventory records ISBN: 978-1-921885-50-1 1 June 2011
A Step by Step Approach to Maintain Inventory Records using MYOB AccountRight Plus v19 Copyright Notice: Copyright 2011 Software Publications Pty Ltd. All rights reserved. No part of this material may
More informationPublishers: Software Publication Pty Ltd [ABN 75078026150] Head Office Sydney Unit 10, 171 Gibbes Street Chatswood NSW 2067 1800 146 542
Acknowledgments Copyright/Trademark Information: MYOB is the registered trademark of MYOB Technology Pty Ltd. Screen captures from MYOB Accounting v16 and v17 reproduced with permission. Copyright 2006
More informationHow To Get A Credit Card From A Credit File
7 Things You Really Need To Know About Credit File Repair Don t get caught short by not knowing the basics By Graham Doessel Founder & CEO MyCRA Pty Ltd www.mycra.com.au Copyright Notices Copyright 2010
More informationHome loan check up. Reviewing the health of your home loan
Home loan check up Reviewing the health of your home loan 2 3 Contents Debt consolidation & refinancing 3 Considering refinancing? 4 Benefits of refinancing 6 Know the costs of refinancing 12 It s natural
More informationHOME LOAN OPTIMISER. Call 6234 6400. Email info@lendme.net.au. Visit www.lendme.net.au HOW TO GET THE BEST OUT OF YOUR HOME LOAN
HOME LOAN OPTIMISER HOW TO GET THE BEST OUT OF YOUR HOME LOAN Visit www.lendme.net.au 2 3 CONTENTS Choose the right loan 3 Seek a mortgage broker to stay informed with competitive products 8 Maximize the
More information5102 Sample Bare Trust. Sample Copy. Bare Trust Deed. Prepared by:
5102 Sample Bare Trust Bare Trust Deed Prepared by: Gateway 1 Macquarie Place Sydney NSW 2000 Copyright 2012-2015 Reckon Docs Pty Ltd Copyright in this document ( Document ) is owned by Reckon Docs Pty
More informationCopyright Notice: Originating Author: Edited June 2011: Publishers: ISBN 978-1-921885-51-8
A Step by Step Approach to Set up and operate a Computerised Accounting System using MYOB AccountRight v19 Copyright Notice: Copyright 2011 Software Publications Pty Ltd. All rights reserved. No part of
More informationHow To Prepare A Financial Report
A Step by Step Approach to Preparing Financial Reports and Processing Journal Entries [manual and using MYOB Accounting Plus v18] Copyright Notice: Copyright 2008 Marian Brown. All rights reserved. No
More informationFinancial Services Training
Financial Services Training Unit of Competency Apply principles of professional practice to work in the financial services industry FNSINC401A Unit Descriptor This unit describes the performance outcomes,
More informationPurchasing Hearing Aids What You Need to Know
Purchasing Hearing Aids What You Need to Know Thank you for interest in. Contained in this package is some valuable information to help you understand our company and to make an informed decision about
More informationDICK DOES. Extended Warranty Cover. 405515_AU_Extended_Warranty_DL.indd 1
DICK DOES Extended Warranty Cover 405515_AU_Extended_Warranty_DL.indd 1 Key Features of Dick Smith Extended Warranty Congratulations on your new purchase. We are pleased that you have elected to protect
More informationGlobal, Multilingual SEO Including SEM, PPC, SMO and Usability
Global, Multilingual SEO Including SEM, PPC, SMO and Usability Ron Spinner ISBN 978-965-92090-0-2 AIMS.co.il Copyright 2013 by Ron Spinner All rights reserved. No part of this book shall be reproduced,
More informationHow To Accept Credit Cards From A Credit Card Provider
This page intentionally left blank START YOUR MERCHANT SERVICES ACCOUNT By Wendy Byford The ebook companion to the elearning module Start Your Merchant Services Account with Wendy Byford & Gary Bauer Start
More information2013 North America Auto Insurance Pricing Benchmark Survey Published by
2013 North America Auto Insurance Pricing Benchmark Survey Published by Earnix 2013 1 Executive Summary With the goal of helping insurance executives and pricing professionals learn from the experiences
More informationGTK REHAB. Submission to. Disability Care and Support Inquiry Productivity Commission GPO Box 1428 Canberra City ACT 2601
GTK REHAB Submission to Disability Care and Support Inquiry Productivity Commission GPO Box 1428 Canberra City ACT 2601 GTK Rehab A division of GTK Pty Ltd ABN 84 053 117 043 Unit 11/14 Boden Rd Seven
More informationInstalling and Using Sage App Manager
Installing and Using Sage App Manager Document Version: 1.0.0.0 For Sage App Manager 6.2A Sage Software Asia Pte Ltd Copyright 2015 Sage Software Asia Pte Ltd All rights reserved. No part of this manual
More informationThe intelligent DALI Emergency Lighting Monitoring System with One Click Commissioning
The intelligent DALI Emergency Lighting Monitoring System with One Click Commissioning 2 Diginet RAPIX Emergency DALI Introducing the RAPIX intelligent DALI Emergency lighting solution with One Click Commissioning
More informationThis workbook is dedicated to Di Wells of Hervey Bay TAFE in recognition of her support when writing this book. Thank you Di very much.
A Step by Step Approach to Preparing Financial Statements MYOB Accounting v18 Copyright Notice: Copyright 2008 Marian Brown. All rights reserved. No part of this material may be reproduced or copied in
More informationAustralian Edition. Redbook Carpets with total technology are proudly supplied by: Feltex Carpets Pty Ltd ABN: 60 068 166 843
Redbook Carpets with total technology are proudly supplied by: Feltex Carpets Pty Ltd ABN: 60 068 166 843 Australia 1300 130 239 www.feltex.com Australian Edition 94028-0413 Australian Edition Carpet that
More informationMYOB Basics plus BAS and Payroll
MYOB Basics plus BAS and Payroll Preface This workbook has been written to cover all the basic information on how to use MYOB AccountRight [Standard, Plus, Premier and Enterprise] using v19 and v19.5 [and
More informationKeeping Things Nice & Simple...
Keeping Things Nice & Simple... At Motordepot, it s all about you... We try to do things a little bit differently here at Motordepot. Every member of our team understands the importance of good old fashioned
More informationBest Practice Board Reporting
HB 403 2004 Best Practice Board Reporting HB 403 2004 Handbook Best Practice Board Reporting First published as HB 403 2004. COPYRIGHT Standards Australia International All rights are reserved. No part
More informationOriginating Author: Revised by: ISBN 978-1-921780-05-9 4th Edition Revised June 2011. BSBFIA302A Process Payroll BSBADM308A Process Payroll
A Step by Step Approach to Processing Payroll using MYOB AccountRight Plus v19 Copyright Notice: Copyright 2011 Software Publications Pty Ltd. All rights reserved. No part of this material may be reproduced
More informationCourse material for your personal use Metisan Pty Ltd kisstosell.com.au. Sales Checklist
Course material for your personal use Metisan Pty Ltd kisstosell.com.au Sales Checklist Contents Introduction... 3 A note before we get started... 4 Daily Checklist... 5 Morning... 5 Afternoon... 5 Weekly
More informationMortgage Broking Services
Mortgage Broking Services Page 2 2014 Buying property is not just about the dollars and cents, it is often a very emotional and exciting experience. There is no reason why your mortgage experience should
More informationHow to Create Effective Training Manuals. Mary L. Lanigan, Ph.D.
How to Create Effective Training Manuals Mary L. Lanigan, Ph.D. How to Create Effective Training Manuals Mary L. Lanigan, Ph.D. Third House, Inc. Tinley Park, Illinois 60477 1 How to Create Effective Training
More informationPROTECTING YOUR BUSINESS. planning for the unexpected
PROTECTING YOUR BUSINESS planning for the unexpected Please refer to the last page of this brochure for important information you should know before acquiring any of the products detailed in this brochure.
More informationCopyright Notice: Publishers: ISBN: 1-74123-918-4 Printed: 30 December 2008. BSBFIA303A: Process accounts payable and receivable
A Step by Step Approach to Processing Accounts Payable and Receivable using MYOB Accounting v18 Copyright Notice: Copyright 2008 Marian Brown. All rights reserved. No part of this material may be reproduced
More informationTaking control of your superannuation. Good SMSF Advice helps business owners achieve their goals.
Taking control of your superannuation Good SMSF Advice helps business owners achieve their goals. Are you in the right superannuation structure? Many Australians outsource the management of their superannuation
More informationBonus Report: Five Checklists to Make Outsourcing a Breeze
Bonus Report: Five Checklists to Make Outsourcing a Breeze Deanna Maio http://delegatedtodone.com NOTICE: You Do NOT Have the Right to Reprint or Resell this Course! You Also MAY NOT Give Away, Sell or
More informationProcess accounts payable and receivable
A Step by Step Approach to Processing Accounts Payable and Receivable using MYOB AccountRight v19 Copyright Notice: Copyright 2010 Software Publications Pty Ltd. All rights reserved. No part of this material
More informationUsing Sage EasyPay Enterprise
Labour Market Survey Using Sage EasyPay Enterprise Document Version: 10.6.9 For Sage EasyPay Enterprise 10.6.9 Sage Software Asia Pte Ltd 1 Copyright 2014 Sage Software Asia Pte Ltd All rights reserved.
More informationMastering Australian Payroll with Xero In A Day
Mastering Australian Payroll with Xero In A Day by Heather Smith Mastering Australian Payroll with Xero In a Day For Dummies Published by Wiley Publishing Australia Pty Ltd 42 McDougall Street Milton,
More informationUkulele In A Day. by Alistair Wood FOR. A John Wiley and Sons, Ltd, Publication
Ukulele In A Day FOR DUMmIES by Alistair Wood A John Wiley and Sons, Ltd, Publication Ukulele In A Day For Dummies Published by John Wiley & Sons, Ltd The Atrium Southern Gate Chichester West Sussex PO19
More information!"#$%#"&'()*+,-*!./&*.0*1.#"2*3.4-2*
"#$%#"&'()*+,-*./&*.0*1.#"2*3.4-2* 5%#6*7899* Long-term financial calculations rely on a number of factors and assumptions. Calculating the cost of solar power is no different. This paper outlines a method
More informationA step by step approach to Establish and Maintain a Payroll System using MYOB AccountRight Plus v19.8
A step by step approach to Establish and Maintain a Payroll System using MYOB AccountRight Plus v19.8 Software Publications Pty Ltd, 2013 No part of this material may be reproduced or copied in any form
More informationScheme Rules. The JLT (Schools PA) Discretionary Trust Arrangement. Distinctive. Choice. JLT GROUP SERVICES PTY LTD
Scheme Rules The JLT (Schools PA) Discretionary Trust Arrangement Distinctive. Choice. JLT GROUP SERVICES PTY LTD Version (SchoolsPA) 2014 Distinctive Choice JLT is an international group of Risk Specialists
More informationHandling your complaints and feedback
Handling your complaints and feedback Introduction At HSBC Bank Australia Limited we are committed to the delivery of excellence through the highest customer service standards. Whether you are providing
More informationApplication for a WorkCover Insurance Policy: Instructions for completing the form
Application for a WorkCover Insurance Policy: Instructions for completing the form Victorian WorkCover Authority APPLYING FOR WORKPLACE INJURY INSURANCE IN VICTORIA WHAT IS WORKCOVER? WorkCover is a compulsory
More informationPCB 101 HANDBOOK. First Edition A BOOK ABOUT PRINTED CIRCUIT BOARDS. Written by. Dan Beaulieu and Robert Tarzwell
PCB 101 HANDBOOK First Edition A BOOK ABOUT PRINTED CIRCUIT BOARDS Written by Dan Beaulieu and Robert Tarzwell Published By: D.B.Management Group L.L.C. Cover photo of a 15 oz. heavy copper PCB by Robert
More informationFour Advantages an Online International Payments Platform Gives Your Business
UK Version Four Advantages an Online International Payments Platform Gives Your Business As every business has noticed, the fi nancial landscape has changed drastically in recent months, and the same is
More informationBuying Your First Home APESMA. Christopher Fagan Scholten Collins McKissock Authorised Representative Godfrey Pembroke Limited
Buying Your First Home APESMA Christopher Fagan Scholten Collins McKissock Authorised Representative Godfrey Pembroke Limited Important Notice This advice may not be suitable to you because it contains
More informationHOW TO BUY PROPERTY WITHIN YOUR SELF-MANAGED SUPERANNUATION FUND
HOW TO BUY PROPERTY WITHIN YOUR SELF-MANAGED SUPERANNUATION FUND COPYRIGHT All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or
More informationnab Transact User Guide Customer Management and Scheduled Payments
nab Transact User Guide Customer Management and Scheduled Payments Contents Customer Management 2 Adding Your Customers Details 2 Editing Your Customers Details 3 Uploading Multiple Customers' Records
More informationEmployability Skills in Tourism, Travel and Events. based on the SIT12 Tourism, Travel and Hospitality Training Package version 2
Employability Skills in Tourism, Travel and Events based on the SIT12 Tourism, Travel and Hospitality Training Package version 2 Effective from 2014 Date published November 2013 2013 Copyright Board of
More informationBMW Multi Tool User Manual
X-Horse Electronics Co., Ltd. Table of Contents 1. Safety Precautions and Warnings... 3 2. General Information... 4 3. Hardware Overview... 5 3.1. Tool Description... 5 3.2. Specifications... 6 3.3. System
More informationA resource to help you get control over your debt. Remember you could be using the money you spend on interest on something else!
Deal with debt A resource to help you get control over your debt. Remember you could be using the money you spend on interest on something else! Information given is of a general nature only and does not
More informationSuper Saver Induction Booklet
VISION SUPER YOUR INDUSTRY SUPER FUND Super Saver Induction Booklet December 2013 99 Low fees and great value for money 99 Automatic Income Protection and Death & Disability cover 99 No commissions or
More informationBOOKKEEPING SYSTEMS INTRODUCTION TO FACTORING. Paper 002-038 CONTENTS
BOOKKEEPING SYSTEMS INTRODUCTION TO FACTORING CONTENTS Page 1. What Is Factoring?... 2 2. Factoring Overview... 2 3. How Does Factoring Work?... 2 4. Alternative Method Of Factoring... 3 5. Benefits Of
More informationThe UK s original and leading nanny payroll specialist
patient and supremely Friendly, The UK s original and leading nanny payroll specialist Welcome to Nannytax Nanny employers are subject to the same legal obligations as any time and is in any case a considerable
More informationIn a nutshell... Article published in Issue 1, 2010-11 of The Taxpayer, dated 5 July 2010. ...the full article follows
Article published in Issue 1, 2010-11 of The Taxpayer, dated 5 July 2010 In a nutshell... Reportable fringe benefits and superannuation Payment summaries, detailing an employee s remuneration and taxes
More informationVirtual Flips QUICK Start Guide
Virtual Flips QUICK Start Guide The Ultimate Virtual Real Estate wholesaling 7 step action plan By Christopher Seder Copyright 2014 VirtualFlips.com, and Christopherseder.com, All rights reserved. No part
More informationSMSF gearing package. multiport.com.au. Issued 7 July 2014 Multiport Pty Ltd ABN 76 097 695 988 AFS Licence No. 291195
SMSF gearing package multiport.com.au Issued 7 July 2014 Multiport Pty Ltd ABN 76 097 695 988 AFS Licence No. 291195 Contents Multiport s SMSF gearing package 1 An exciting new opportunity 2 How does it
More informationHousing Market Overview Prepared for CitiBank. January 2014
Prepared for CitiBank January 214 Combined capital cities Combined capital city home values increased by 2.8% over the final quarter of 213 according to the RP Data-Rismark Home Value Index. Home values
More informationFront Office Reception
Front Office Reception Copyright All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying,
More informationASK US TODAY! 5.21 % pa 5.24 % pa. 4.94 % pa 5.73 % pa. Spring clean your finances! SEPTEMBER 2013. Call 1300 364 400 www.sgecu.com.
SGE News SEPTEMBER 2013 Spring clean your finances! 2 Year Fixed Rate Home Loan 4.94 % pa 5.73 % pa 5.21 % pa 5.24 % pa IN THIS ISSUE We have the home loan solution for you! Purchasing a car? Talk to SGE!
More informationWealth protection for Australian Small and Medium Business Owners
Wealth protection for Australian Small and Medium Business Owners Unexpected issues In business life, as in daily life, unexpected issues can and do occur. Business owners can be temporarily or permanently
More informationWe are committed to keeping your information safe. We use appropriate security measures and technology to protect your personal information.
Privacy at Focus Metals Pty Limited Privacy policy Focus Metals Pty Limited (ACN 007 788 150) (ABN 51 007 788 150) L8, 350 Collins, Melbourne Victoria Australia 3000 Email: admin@focusmetals.com.au Telephone:
More informationGetting the most from your Westpac Flexi Loan. Our most flexible personal loan. Corporate and Purchasing Cards Conditions of Use
Getting the most from your Westpac Flexi Loan. Our most flexible personal loan. 1 Contents Welcome to your Westpac Flexi Loan 3 A range of repayment options 8 How Flexi Loan works 10 Frequently Asked Questions
More informationinsurance policies can now be easily extended to include the new Section 3 coverage for Professional Indemnity which is a market first
esentry s new Annual Contract Works and Single Project Contract Works insurance policies can now be easily extended to include the new Section 3 coverage for Professional Indemnity which is a market first
More informationPowers of Attorney in New South Wales. This fact sheet also contains the forms to make a general power of attorney or an enduring power of attorney.
FACT SHEET www.lpi.nsw.gov.au March 2014 Powers of Attorney in New South Wales This fact sheet also contains the forms to make a general power of attorney or an enduring power of attorney. What is a power
More informationMANAGE BUDGETS AND FINANCIAL PLANS FACILITATOR MANUAL WITH SIMULATED ONLINE BUSINESS ASSESSMENT BSBFIM501A
MANAGE BUDGETS AND FINANCIAL PLANS FACILITATOR MANUAL WITH SIMULATED ONLINE BUSINESS ASSESSMENT BSBFIM501A Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, 4870 Email: info@precisiongroup.com.au
More informationWHAT ARE MANAGED INVESTMENTS?
January 2014 DISCLAIMER: To the extent that any CANSTAR data, ratings or commentary constitutes general advice, this advice has been prepared by CANSTAR Research Pty Ltd ABN 29 114 422 909 AFSL 437917
More informationA TO Z OF BUYING A PROPERTY
A TO Z OF BUYING A PROPERTY It s My Home explains some of the different steps involved in the property buying process Buying your first home is one of the most exciting things you will do in your life,
More informationComplete the questions on this page as a warm-up to prepare for your coaching call.
Get Ready! Complete the questions on this page as a warm-up to prepare for your coaching call. What frustrates you about working with people who don t need to buy right away? How do you determine the buyer
More informationCIOBCONTRACT FOR USE WITH COMPLEX PROJECTS AGREEMENT FIRST EDITION 2013
CIOBCONTRACT FOR USE WITH COMPLEX PROJECTS 1 AGREEMENT FIRST EDITION 2013 CONTRACT AGREEMENT Date of Contract This Contract Agreement is made on Between The Parties THE EMPLOYER And THE CONTRACTOR 1 For
More informationIndoor Remote Controlled Power Points
Indoor Remote Controlled Power Points Model Number: HE214039 INSTRUCTION MANUAL Description goes here Indoor Remote Controlled Power Points Warranty Details The product is guaranteed to be free from defects
More informationFirst Timer s Guide PREParing First Time Homebuyers
First Timer s Guide PREParing First Time Homebuyers SO MANY QUESTIONS Maybe you live in the best apartment with a great landlord and don t want to change a thing. Or maybe you ve looked at the rent going
More informationMANAGE HUMAN RESOURCES SERVICES CANDIDATE RESOURCE & ASSESSMENT BSBHRM501A
MANAGE HUMAN RESOURCES SERVICES CANDIDATE RESOURCE & ASSESSMENT BSBHRM501A Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, 4870 Email: info@precisiongroup.com.au Website: www.precisiongroup.com.au
More informationWhy choose LJ Hooker Home Loans?
Why choose LJ Hooker Home Loans? Welcome! Whether buying a first home, dream home or investing, for most of us the right lending product and structure is vital. In 2014 our lending specialists helped more
More informationYour essential guide to equity release. from the UK s No. 1 specialist
Your essential guide to equity release from the UK s No. 1 specialist What is equity release? 03 03 04 05 06 07 08 09 10 15 Contents What is equity release? How could equity release help you? Why choose
More informationThe Sales Coaching Report Strategies to Successful Negotiations 5 Tips To Close Any Deal
The Sales Coaching Report Strategies to Successful Negotiations 5 Tips To Close Any Deal Negotiating is not a game, it s a process. It is much more productive to think of negotiating as a cooperative endeavor
More informationWHICH IS FOR ME? HOME LOANS MADE EASY
WHICH IS FOR ME? HOME LOANS MADE EASY About this booklet At ING DIRECT, we try to make finding the right home loan as easy as possible. That s what this booklet is all about. All our home loans are described
More informationBig business advantage, small business flexibility.
Big business advantage, small business flexibility. BMW Financial Services Chattel Mortgage The Ultimate Driving Machine BMW applies the same disciplined, yet creative and dynamic approach to finance services
More informationAPPLICATION FOR CSC HEALTHCLAIMS WITH CBA HEALTHPOINT TERMINAL
APPLICATION FOR CSC HEALTHCLAIMS WITH CBA HEALTHPOINT TERMINAL Do you have a broadband connection? (not Dial-Up, or Wireless) Yes If you have a Dial-Up connection, please call HealthPoint on 1300 301 692
More informationfine homes & valuables
beyond your expectations Exceptional cover and service for owners of fine homes & valuables Chubb Insurance Company of Australia Ltd ABN 69003710647 AFS Licence Number 239778 About Chubb The Chubb Group
More informationManaging Termination of Employment Guide
T E M P L A T E Managing Termination of Employment Guide About this Guide This guide has been designed by Business Solutions Contact (BSC) service provider, Stratecom Pty Ltd. Stratecom specialises in
More informationInterview Questions for Hiring a Multifamily Property Manager
Interview Questions for Hiring a Multifamily Property Manager By Theresa Bradley-Banta Multifamily Mentoring and Consulting Brought To You By BIGFISHTOPDOGS.COM Copyright and Disclaimer Copyright 2012
More informationGUIDE TO TAXATION FOR LANDLORDS
GUIDE TO TAXATION FOR LANDLORDS This guide has been written by Young & Co. Chartered Accountants and Registered Auditors, as a simple guide to aspects of taxation that landlords might face. It covers most
More informationThese materials are the copyright of John Wiley & Sons, Inc. and any dissemination, distribution, or unauthorized use is strictly prohibited.
Session Border Controllers For Dummies, Sonus Special Edition Published by John Wiley & Sons, Inc. 111 River Street Hoboken, NJ 07030-5774 www.wiley.com Copyright 2012 by John Wiley & Sons, Inc. Published
More informationPersonal financial planning and corporate financial services
Personal financial planning and corporate financial services Ascot Lloyd Financial Services Ltd is authorised and regulated by the Financial Conduct Authority www.fca.org.uk number 150620 2014 Ascot Lloyd
More informationWireless Home Security Alarm System AM 500
Wireless Home Security Alarm System AM 500 12 MONTH GUARANTEE Installation & Operating Instructions INTRODUCTION The AM500 is a simple self-contained alarm system. It protects the home by sounding a siren
More informationDYNAMIC PLANNER RISK PROFILER
DYNAMIC PLANNER RISK PROFILER 10 QUESTIONS Winter 2013 Distribution Technology Ltd 2011 onwards Copyright Distribution Technology Ltd 2011 onwards. All rights reserved. Information in this document is
More informationFacilitator s Guide PREVENTING SLIPS TRIPS AND FALLS. Copyright - All Rights Reserved. Telephone (905) 631 6070 Facsimile (905) 631 8183
CANADA USA AUSTRALIA UNITED KINGDOM SINGAPORE Safetycare Inc. Telephone (905) 631 6070 Facsimile (905) 631 8183 Safetycare Inc. Telephone 1800 323 6638 Facsimile (905) 631 8183 Safetycare Australia Pty.
More informationDiscussion Paper: Trading Periods. Written by: John Howell & Andrew Dimitri. Planet Wealth Trading Room
Discussion Paper: Trading Periods Written by: John Howell & Andrew Dimitri Planet Wealth Trading Room Bar Charts - OHLC There are many different ways to identify what is actually happening in the market.
More informationGuidelines for assessing requests for community use of school facilities
Guidelines for assessing requests for community use of school facilities Published by the Department of Education and Early Childhood Development Melbourne July 2010 State of Victoria (Department of Education
More informationAvePoint CRM Migration Manager for Microsoft Dynamics CRM. Release Notes
AvePoint CRM Migration Manager for Microsoft Release Notes AvePoint CRM Migration Manager 3.1.1 for Microsoft Release Date: July 16, 2014 Required Minimum Version for Direct Update New License Required?
More informationlending Lending Advice.much more than just a Mortgage Broker
lending Lending Advice.much more than just a Mortgage Broker Notes: living a life well planned General Advice Warning: Any advice in this publication is of a general nature only and has not been tailored
More informationVisibly Improving Results. SCHOOLS Product Brochure
Visibly Improving Results SCHOOLS Product Brochure The Active Dashboards software eliminated an enormous amount of preparation time for us prior to our inspection of the school s key performance data there
More informationYOUR GUIDE TO BUYING A NEW HOME.
YOUR GUIDE TO BUYING A NEW HOME. THE ROAD TO YOUR NEW HOME STARTS HERE. Buying a new home is exciting, but there s a lot to think about. We re here to help, with practical tips and online tools that make
More informationCustomer Charter. Version 1
Customer Charter Version 1 Welcome to Bluestone The Bluestone Group has been operating since 2000. In that time, Bluestone has developed a reputation in the industry as a high quality and innovative specialist
More informationTERMS AND CONDITIONS OF PURCHASE
TERMS AND CONDITIONS OF PURCHASE The following terms and conditions regulate the business relationship between You ( You or Your ) and APS 000 Pty Ltd trading as 3G Safety Watch (ABN 52 602 590 152) of
More informationPlan, Build, Enjoy! Everything you need to know about funding a new build or renovation
Plan, Build, Enjoy! Everything you need to know about funding a new build or renovation From foundations to fit out a construction loan can help you get there... Building a brand new home or completing
More information