To get what you want, stop doing what isn t working. Mission Statement from 7/23/15
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1 Mission Statement from the LSC Technology Summit explore the potential of technology to move the United States toward providing some form of effective assistance to 100% of persons otherwise unable to afford an attorney for dealing with essential civil legal needs To get what you want, stop doing what isn t working. Earl Warren 1
2 Legal Services Corp. of Delaware Website 10 Years Ago Desktop Mobile Responsive Design Deskto p Mobil e 2
3 Web Traffic by Device for Legal Services Corp. of Delaware Evaluating the Effectiveness of Divorce Tools for Self-Represented Litigants 3
4 Results: How Many Self Represent? Cases with self represented plaintiffs Cases with one or both parties self representing Cases with no attorneys Time to Complete Divorce 4
5 Results: Successful Litigants 5
6 6
7 Mission Statement from the LSC Technology Summit explore the potential of technology to move the United States toward providing some form of effective assistance to 100% of persons otherwise unable to afford an attorney for dealing with essential civil legal needs 7
8 LSC Technology Initiative Grants Successes Statewide Web Sites Internet platforms for innovation in every State. Law Help Interactive National server for automated documents A small but active technical community of legal aid developers have built: 3000 Hot Docs Templates, 1000 A2J Guided Interviews. Used 610,865 times in A2J Author A surprising success in public access to legal self help 2,600,000 LHI uses
9 What is A graphical user interface designed by Chicago Kent & CALI for low income, selfrepresented individuals A2J Guided Interviews Intelligent document templates 9
10 Learning Features A2J Author has just in time learning features for the end user including: Learn More bubbles, definition pop ups, audio, graphic and video capabilities. Online Intake / Triage Benefits Calculator Stand Alone Info Guides Protection 10
11 2,600,716 1,544,759 A2J Guided Interviews Law schools using technology to help close the justice gap. Access to Justice (A2J) Courses Powerful educational punch. More access to justice. 11
12 Columbia Lawyering in the Digital Age Conrad Johnson, Mary Zulack and Brian Donnelly Suffolk Lawyering in the Age of Smart Machines Vermont Digital Drafting Chicago Kent Justice & Technology Practicum BYU Computer Based Practice Systems Some early examples: Justice & Technology Practicum Law Students - Field observation/help desk Scope document Research memo Storyboard A2J Guided Interview & HotDocs template Legal Aid - New A2J Guided Interviews Guardianship petition Expungement complaint Wage theft IDOL claim etc. 12
13 Why A2J Courses powerful education: Deep dive into law, procedure & heuristics Exposure to policy/ethical issues raised by legal services delivery and technology Key competencies for emerging law practice (elawyering, software driven law practice, unbundling, web2.0 & cloud practice ) Key competencies for all lawyers (teamwork, project management and empathy) California Declaration regarding child support factors Declaration in support of modification of child support Illinois: Voluntary Acknowledgement of Paternity Petition for Executive Clemency Articles of Incorporation, General Not for Profit Complaint for Forcible Detainer Nebraska Due Process for Special Education Adult Name Change Annual Report of a Guardian Answer & Counterclaim for Divorce (No Children) North Carolina Healthcare Power of Attorney Simple Uncontested Divorce (No Children) Student Project Examples 13
14 Hofstra Jennifer Gundloch Indiana Carrie Ann Hagan Northwestern Alyson Carrel Stetson Rebecca Trammel Tennessee Robert blitt & Valerie Vojdik UMKC Michael Robak : Law Schools Participating in A2J Author Course Project Round 2 14
15 Schools/States/Projects 2014 Access to Justice & Technology A Grand Convergence? 15
16 Mission Statement from the LSC Technology Summit explore the potential of technology to move the United States toward providing some form of effective assistance to 100% of persons otherwise unable to afford an attorney for dealing with essential civil legal needs LSC Technology Summit 2013 The strategy for achieving this goal has five main components: 1. Creating in each state a unified legal portal which directs persons needing legal assistance to the most appropriate form of assistance and guides self represented litigants through the entire legal process. 2. Deploying sophisticated document assembly applications 3. Taking advantage of mobile technologies to reach more persons more effectively. 4. Applying business process/analysis to all access to justice activities 5. Developing expert systems to assist lawyers and other services. 16
17 LSC Pro Bono Initiative 2014 Use technology to support pro bono programs 1. Innovation through competition, such as through newly funded competitive challenge grants 2. The creation and sharing of virtual legal networks, or one stop shops, enabling pro bono lawyers to volunteer for and coordinate work on cases, obtain training and access to case management tools, and provide services to clients online, even from a distance; and 3. Efficiency and resource sharing by collaborative, statewide pro bono platforms. LSC Pro Bono Initiativefirst round applications Statewide networks On demand CLE training Live Chat, Virtual Clinics and Flying Squads ILAO online pro bono recruitment, online intake, on demand learning modules Customized virtual law firm platform and video conferencing Veterans Hotline and Pro Bono Resources Center Online meeting and document sharing 17
18 A Grand Convergence? Web Portal for Justice LSC Summit on the Use of Technology to Increase Access to Justice LSC Pro Bono Initiative ABA Justice Initiatives Legal Access Job Corps ABA Blueprints Project and Incubator Movement ABA President Hubbard s Commission on the Future of Legal Services Task Force to Expand Access to Civil Legal Services in New York Courts, Law Schools, State Justice Commissions, State and Local Bar Associations, IOLTA, Lawyer Referral A Grand Convergence: Web Portals for Justice Courts and Agencies Web search for legal help Google? Legal Aid Staff Lawyers Statewide Website: Content Triage and Referral Law School and Bar Incubators ProBono Lawyers Self Help Using A2J Author & Smart Documents 18
19 A Grand Convergence? Web Portal for Justice LSC Summit on the Use of Technology to Increase Access to Justice LSC Pro Bono Initiative ABA Justice Initiatives Legal Access Job Corps ABA Blueprints Project and Incubator Movement ABA President Hubbard s Commission on the Future of Legal Services Task Force to Expand Access to Civil Legal Services in New York Courts, Law Schools, State Justice Commissions, State and Local Bar Associations, IOLTA, Lawyer Referral AND Venture Funds, Private Sector/For-Profit Intitatives, Private Practice Legal Aid Private Practice Courts and Agencies Legal Aid Staff Lawyers Law School and Bar Incubators Modest Means Panels Lawyer Referral Services Self Help Using A2J Author & Smart Documents ProBono Lawyers elawyering Platforms Web search for legal help Google? Statewide Website: Content Triage and Referral 19
20 Looking for the Convergence Gaps E filing Multiple Websites Multiple intake systems Role for the private bar Unbundled services Increased pro bono through technology The Role for A2J Commission Texas ATJ Technology Committee In 2004, TexasLawyersHelp website workgroup evolved into the ATJ Tech Committee The addition of CITOs in 2006 led to the current composition 6 CITOs, 4 legal services attorneys, 2 private attorneys, 1 TAJF representative Members are unavailable for consulting on individual agency technical problems Committee is focused on developing policy pertaining to technology as a tool to advance legal services delivery 20
21 Use of Surveys to Determine Need Goals Assess current technology status for all Texas agencies Formulate a baseline technology recommendation Compare agency surveys with the baseline Assess purchase requirements needed to achieve baseline compliance Request financial support Meeting the Technology Need: How Texas Raised the Bar Technology Allocation Project 37 Agencies 3 Needs Surveys RFP Submissions to 5 Vendors Purchase, Distribution and License Transfer of: 81 Workgroup, Color and Portable Printers 29 Network Scanners and Associated Software 305 Laptop and Desktop Computers 2 Operating Systems 2 Versions of Microsoft Office Anti Virus and Portability Software Total Project Cost $684, Savings realized was over $210,000 21
22 Created in March 2001 as the Illinois Technology Center for Law & the Public Interest The Chicago Bar Foundation, the Lawyers Trust Fund and Chicago Kent were all instrumental in sustaining ILAO In 2006 ILAO partnered with the Illinois Coalition for Equal Justice to develop and establish technologybased legal self help centers in county courthouses and public libraries across the state. By March of 2014 there were 102 centers serving tens of thousands of people each year. Illinois Legal Aid Online 22
23 Launched a technology effort in 2009 with the statewide deployment of case management system software to 27 of 30 grantees 2014 brought all of the grantees together at the TIG Conference and had pre and post conference planning sessions (and came back in 2015) Launched the Florida Justice Technology Center to increasing access to justice through the innovative use of technology with $725,000 in funding from The Florida Bar Foundation Florida Bar Foundation The Florida Justice Technology Center will with: legal aid pro bono programs the judiciary clerks of court lawyers law schools corporations community partners Convergence! develop technology products and services that will expand access to justice for those confronting civil legal issues such as divorce, child custody, foreclosure, landlordtenant disputes, home ownership, veterans benefits and elder affairs. 23
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