Ipswich and Suffolk Council for Racial Equality. Experience of health care services in Suffolk: Black and Minority Ethnic (BME) residents speak out

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Ipswich and Suffolk Council for Racial Equality. Experience of health care services in Suffolk: Black and Minority Ethnic (BME) residents speak out"

Transcription

1

2 Ipswich and Suffolk Council for Racial Equality Experience of health care services in Suffolk: Black and Minority Ethnic (BME) residents speak out Sandy Phagura, Researcher August 2007

3 Contents 1. Background Page 3 2. Methodology Page 4 3. Reference to other reports Page Statistics Page Findings from research Page Recommendations Page List of contacts Page Appendices Page 16 Appendix 1 Page Appendix 2 Page

4 1. BACKGROUND A small piece of preliminary research was commissioned by ISCRE 1 in August concerning the experiences of BME 2 people when accessing health care services in Suffolk. From anecdotes staff and trustees of ISCRE had become concerned that there were barriers to access to health services by some BME communities, or some cases even no provision made for, due to a number of factors. An important piece of legislation that must be borne in mind in relation to this research piece is the Race Relations (Amendment) Act The Act requires named public authorities, including Health authorities, health boards, NHS Trusts and primary care trusts, to review their policies and procedures; to remove discrimination and the possibility of discrimination; and to actively promote race equality. It strengthens the previous act 3 (which makes it unlawful to discriminate against anyone on grounds of race, colour, nationality or ethnic or national origin) by including the condition that public authorities are required not only to address unlawful discrimination where it occurs, but also to be proactive in preventing it from occurring. This, therefore, includes making provision for all to access services. This short piece of research has highlighted a number of issues that hinders some BME communities being able to access health services in Ipswich and Suffolk, as well as - potentially - health authorities not carrying out their legal duties. It is only a starting point. Clearly, the sample of interviewees is small and therefore its use is to prompt debate rather than to claim any statistical significance. Nevertheless, I believe that providers of Health Care services should review the outcomes from this piece of work and then commit to undertake further work in this critical area in partnership with ISCRE to identify further and address inequalities in health care provision across Suffolk. Jane Basham Director 1 Ipswich and Suffolk Council for Racial Equality 2 Black and Minority Ethnic 3 Race Relations Act

5 2. METHODOLOGY The research was carried out during August 2007 using details of various BME community groups in Suffolk, which were supplied by ISCRE. Appointments were made to visit the various places 4 and BME people who visited those places were used to complete the questionnaires. The research methods took two forms. The first was to use a questionnaire 5 that the respondent filled in themselves or with the use of an interpreter asking the questions as written on the questionnaires and filling in the answers in English. The second questionnaire 6 was used as an individual data-collecting sampler, in which the questions were more open-ended and thus provoked answers from the respondent that allowed them to fill in the answers in more detail. For the findings, an equal amount of both types of questionnaires were used. Most of our interviewees were based in Ipswich, where all of our research took place. This was largely driven by the support offered to us by health care providers, and the limited amount of time we were able to dedicate to the research. We did try and include other areas of Suffolk to reach BME people to complete our questionnaires, with the PCTs 7 and trusts such as West Suffolk Hospital and Norfolk and Waveney Hospitals, but there was less support from those areas. Because of the limitations of the time scales of the research not all BME groups are represented. In some cases those interviewed did not want the provider of services identified and their wishes have been respected. Due to constraints of time, and recognition that the sample size is small, the report does not see to draw out any statistical conclusions. Should someone wish to take on or fund the project further, the completed questionnaires are available for further use. There is also no information about the ethnic makeup of the County. This is because there is an acknowledged lack of good quality up to date information regarding this 4 List of contacts on page 16 of the report 5 See Appendix 1 6 See Appendix 2 7 Primary Care Trusts 4

6 3. REFERENCE TO OTHER REPORTS Prior to the questionnaires being constructed and the research being carried out, the use of other reports that relate to BME communities and health provision, which had been carried out elsewhere in the UK, were used for initial analysis. Research shows that ethnic minority groups generally have poorer health and lack access to some form of health provision 8. Furthermore, the Department of Health s own patient surveys also reveal a consistent pattern of higher levels of dissatisfaction with NHS services amongst some minority ethnic groups, when compared with the White British majority 9. Below are some more of the findings of further reports. Translation is a considerable problem for users of health services, as some BME people are unable to speak English (or properly enough) for the service to be able to provide them with the appropriate level of care 10. The lack of understanding of various cultural issues by healthcare professionals is also something that was discovered. This impedes the appropriate level of help given to the user. An example of this was highlighted in a research task involving Muslim women using health services, relating to the issue of mixed wards 11. All women felt that mixed wards were not appropriate, as they did not provide privacy; and the majority of women remained enclosed in their cubicles for the whole period of their hospitalisation. Although some women asked for a single sex ward, the majority were not aware whom they should ask. Interestingly, it was also mentioned that cultural differences between GPs and patients who speak the same language can also compromise the quality of consultations; as sometimes assumptions can be made CRE website findings 9 Unpacking the patient s perspective: variations in NHS patient experience in England. Commission for Health Improvement (2004) 10 Black and Minority Ethnic Health Service Provision in Liverpool Primary Care Trusts Liverpool John Moores University (August 2001) 11 Kensington, Chelsea & Westminster PCT BME Health Forum: Task Group on experiences of Muslim women using health services (2002) 12 Black and Minority Ethnic Health Service Provision in Liverpool Primary Care Trusts Liverpool John Moores University (August 2001) 5

7 Children are acting as interpreters on behalf of their parents, their siblings and in relation to their own health. However, considerable uncertainty exists among GPs and among the children's parents concerning the acceptability and effectiveness of children acting as interpreters. For example, there are concerns about the risk of misdiagnosis or that the information may not be relayed to the person who is being interpreted for. There was found to be a lack of access to health information or awareness of the services available. This was particularly true of rates of illnesses that are particularly high for BME groups. Furthermore, materials that are produced only in English may not be able to be understood by those who cannot read or understand it; i.e. those about screening or giving blood. 6

8 4. STATISTICS In total, 30 people acted as respondents for this piece of research. Below is a breakdown of the percentages of people interviewed of different ethnic backgrounds, and the numbers of people within each ethnic category 13 : 20% 0% 10% 34% 23% 13% White Mixed Asian Black Chinese Other WHITE WHITE English British Other English British Other MIXED White/Black Caribbean White/Black African White/Asian Other BLACK Caribbean African Other 13 The Other ethnic background category is not shown as a pie chart as this category comprises of Kurdish people that were spoken to, which is a total of 6. 7

9 Below are also the percentages for gender and age of those people who filled in the questionnaires and who were spoken to: GENDER AGE 3% 7% 3% % 57% Male Female 13% 47% % Older 8

10 5. FINDINGS 1. Interpretation and Translation It was found that some patients lack of spoken English caused many problems for them, which presented a barrier to accessing the necessary healthcare. The following are comments from those interviewed: a) Lack of English stopped some BME people from even beginning to access services, so some people said they were not even registered. Others commented that when they had began to register there were so many problems their lack of English limited the process to be completed. b) The help patients were given was not considered enough or the diagnosis was incorrect, in their opinion, because the healthcare professional did not understand them sufficiently to diagnose them correctly and thus give them the correct medication. c) Language Line is known to be used but by very few healthcare professionals. Even when it is, it can still cause problems as they are not always understood by the patient for reasons like the dialect being different. d) When some BME people have wanted to make complaints, they have not been able to pursue them to their own satisfaction, for example, because of the language barriers and little help was provided to them in their own language. e) Informal interpreters within families are often used: however this is not always a viable solution. One woman spoken to at the Bangladeshi Support Centre said that her daughters act as interpreters for her but they do not understand Bengali enough to translate it back to her. Furthermore, because she is reliant upon others within her family to interpret for her, she is not always able to see her GP or go to the hospital because they always have their own life and work. Therefore she finds herself waiting for someone to take her and this impacts negatively on her mental health, making her feel depressed. One woman (Bangladeshi) was spoken to briefly at Ipswich Hospital and was asked if she was there for an appointment. Although her English was very limited, she said her daughter was actually here for an appointment. She was then asked who acted as an interpreter for her when she came in for an appointment for herself and she said it was usually her son (he was presumed as being young, as she made a sign that he was short). She was asked her if she had ever 9

11 been provided with an interpreter at the hospital and she said no. On a more positive note, it was noticed that the hospital had lots of their leaflets in different languages, showing a positive step towards BME patients accessing other healthcare services which they may not have necessarily known about. Another person who was spoken to at the Hospital had been told by healthcare services to bring an English speaker with them because having a translator was too expensive to provide. Someone who worked in a hospital as a hostess on a ward spoke about how difficult it must be for someone who cannot speak English. She once witnessed some nurses asking a patient what he wanted to eat. Due to the fact that he could not speak English and explain what he wanted to eat, they said give him cheeses and biscuits or whatever. As a result, from then on, the patient always said that he wanted cheese and biscuits to eat; as that was the only word in English he had learnt, from hearing the nurses speak it, to describe food. The support officer also said that she has requested interpreters for clients at Ipswich Hospital and been refused as policy has changed and interpreters can only be used in life or death situations. She added that as part of her role she has come across Bangladeshi people who have told her that they have not been able to explain their symptoms properly because of their language barriers and main problems have remained while surface problems have been dealt with. As she understands it from clients, not all GP s provide Language Line as many doctors are not comfortable using the service. She believes that Budget issues should not mean taking away basic human rights that of the client s voice because of language barriers. Where family members have been used as interpreters for the patient, they have not been reliable. For example, the support worker at the Bangladeshi Support Centre interpreted for a female who desperately wanted to tell what her experiences have been like. She has been treated by the Mental Health Outreach Team (who she said were very helpful and supportive and visited her regularly, as well as Suffolk Carers who have been excellent), but when she went to the hospital, her husband had interpreted for her despite him having his own mental health problems. Furthermore, she found out that he did not explain to her what the doctors were saying about her condition and therefore did not even understand what was going on with her own health. She 10

12 added that although she needs to speak with them again, she has not been in touch with them because she has no one to interpret for her. 2. Repetition In some cases of patients for whom English is a difficulty, when registering with a GP s surgery or a dentist, healthcare users completed the same paperwork again. This is because they did not have the ability to explain that they have already completed the necessary forms once or even twice before. 3. Time taken to get an appointment Some people who were spoken to were very disgruntled at the fact that it took them so long to get an appointment with their GP, hospitals and dentists. One person, who was spoken to, made the point that this might be due to what he believed was a culture of going to the doctors, in this country, for little, little problems. This resulted in the doctor always being busy and healthcare services being used so readily, thus not being able to make an appointment quickly enough. In Sudan, you don t go to the doctor unless it is urgent, and when you do go, they know you need to be seen straight away. This means that, culturally, some BME patients only attended when they had become more seriously ill, and this must be considered when planning access. Furthermore, there is a perception that waiting time in health care services is far too long in particular, hospitals. Further, some people spoken to believed that they were waiting longer because they were a minority group. One person said that during a visit to the hospital, he was asked where he was from, his ethnic group, occupation etc when he arrived. He said that he was made to wait for a very long time and believed that people he identified as white were seen quicker. He even said there at other times, there were separate queues but the nature of the queue was not made clear. He felt he was treated differently because he is Kurdish. This perception needs to be addressed. 4. Lack of understanding by healthcare professional of some BME people cultures Some of the interviewees suggested that healthcare professionals need to have more regard for the cultures of BME people. For example, one Indian woman spoken to said that there were no female GP s in her surgery and that she would feel more comfortable 11

13 discussing personal medical problems with a female GP. Knowing of the lack of female GP s there had led to her refraining from making an appointment. One person said that the Asian doctor is much better than his white counterpart because he has an understanding of the culture of the patient and as a result, can communicate better. 5. Discrimination on the grounds of nationality An Indian woman, who was spoken to, firmly believed that the hospital did not take any interest in her infertility treatment because they were not British citizens; rather here to work. The doctor asked her how long they (husband and wife) were here for, and she even mentioned that they would be extending their stay because of work purposes. She said that, firstly, she was referred to the hospital for an appointment, which took a very long time to obtain. Secondly, the doctor did not seem that interested in helping her because she perceived he was under the presumption that they would go back to their country of origin anyway, so would not need treatment. Other issues A support officer at the Bangladeshi Support Centre also spoke about circumcision and the way in which it was performed in hospital. Firstly, she said it had to be paid for privately and was not available on the NHS, even though it was something that was a requirement of the Muslim faith. Secondly, she stated that when it was performed privately, after parents had paid for the procedure, it was not performed under general anaesthetic. She spoke about the mental trauma that boys must suffer when they know they will be awake through the whole procedure. When she took her son to hospital, she could hear the screams of fear from the other boys, as well as her own son. Some interviewees spoken to say that there was a definite lack of care and services in hospitals and healthcare professionals. A Turkish couple spoken to, with the help of an interpreter, felt they had suffered hugely at the hands of healthcare professionals when the woman miscarried her baby. She explained she was then in so much physical and psychological pain, but nothing was done to help her. She became very depressed. She explained she was due to give birth soon, so to take precautions she asked the doctor what to do ensure that she did not have a further 12

14 miscarriage (as she had had 4 miscarriages previously). She was told that that was normal and she could do nothing. She was horrified at their approach. She called Turkey, where they came from and asked her sister to ask the doctor over there. She said he was able to give her some very useful tips to stay healthy during pregnancy. She was very upset and said it they were maybe treated like this because they were foreigners? A worker at the Bangladeshi Support Centre spoke about her experiences in Ipswich. Her response: it is getting more racist where I live [Nacton Road, Ipswich area] and the police are also finding it hard to get on top of the problem. Indirectly this has a bearing on healthcare services. RECOMMENDATIONS BY RESPONDENTS This report will be shared with all healthcare providers, with the view that this will prompt further research and review of services provided to BME communities and barriers to access across the county. With regard to improvements, the following are suggestions (some alternatives or overlapping) generated by this research and that done nationally: 1. Where Language Line is unavailable or is inadequate (for example during medical examination, at hospital bedside, counselling) provision is needed for professional face-to-face interpretation (both male and female interpreters to take on board cultural differences) and translation services, in healthcare practices, especially in hospitals where more complicated medical language is used. This is essential as it will allow people to not only access services, but also ensure that correct diagnosis and/or medication is given. Also, one is able to understand body language if there is a face-to-face interpreter rather than someone interpreting over the phone. 2. Have a helpline or centre to help and employ people that can speak different languages in assisting people who speak very little/cannot English. 3. A need to retain existing outreach health care services and develop new ones. Services such as the Suffolk Community Refugee (SCR) Team helps BME users to get the help that they need from healthcare services. 13

15 4. Employ more healthcare professionals who also speak other languages as well as English. Alternatively train doctors here to understand their BME patients cultural needs. 5. Make it easier to access services by opening emergency surgeries hours for longer even for people who work, or live far from their GP surgeries, are able to access them some way in which genuinely ill people can be treated quickly. 6. Ensure that some BME people who do have language barriers are able to spend a little more time with their GPs and have longer appointments. 7. Train all healthcare professionals to use Language Line and faceto-face interpreters. 8. A support worker at the Bangladeshi Support Centre said that he wanted to see more community type activities and sessions at the hospital [Ipswich], which gets patients, and the wider community involved. He believes this would break down barriers, get NHS services promoted and encourage interaction with different ethnic groups. Alternatively, he suggested that there needs to provision for a drop-in facility for people from the BME community to walkin through the door and access support and information; and if necessary treatment. 9. Critically healthcare providers need to ensure they are working to their Race Equality Schemes and providing monitoring information to identify inequalities and areas that need addressing across Suffolk as required under the Race Relations (Amendment) Act

16 LIST OF CONTACTS Our many thanks go to the following organisations and agencies that helped us with our invaluable piece of research: 1. Bangladeshi Support Centre, Ipswich 2. Ipswich Hospital, Ipswich 3. Suffolk Community Refugee (SCR) Team, Ipswich 4. Ipswich Caribbean Association (ICA), Ipswich 5. CSV Media Clubhouse, Ipswich 6. Suffolk Refugee Support Forum (SRSF), Ipswich 7. Suffolk Association of Voluntary Organisations (SAVO) 15

17 APPENDICES 1. Health questionnaire see page Individual discussion questionnaire see page 23 Other references CRE website Unpacking the patient s perspective: variations in NHS patient experience in England. Commission for Health Improvement (2004) Black and Minority Ethnic Health Service Provision in Liverpool Primary Care Trusts Liverpool John Moores University (August 2001) Kensington, Chelsea & Westminster PCT BME Health Forum: Task Group on experiences of Muslim women using health services (2002) 16

18 APPENDIX ONE Ipswich and Suffolk Council for Racial Equality Black and Minority Ethnic (BME) access to health research project Background to project Ipswich and Suffolk Council for Racial Equality (ISCRE) is a registered charity with a commitment to working towards the elimination of racial discrimination and to promote equality of opportunity, and good relations, between persons of different racial groups in the county of Suffolk. As part of this project, we at ISCRE would like to know how you, as NHS service users, feel about accessing and using healthcare services across Suffolk. This will include the experience of using services such as language line or other such health projects specific to certain groups. The services covered will include: GP practices Dentists Hospital Trusts Mental Health Trusts In the context of your race equality scheme, public access means more than merely making information or services available. The following questionnaire is intended to be short and we hope that it will be useful in helping us to understand, recognise and act upon concerns you may have about using services, if any at all. It is confidential and you do not even need to include your name if you do not wish to. Please try to answer the questions as honestly as possibly, in as much detail as you can. There is also an additional section in the last section of the questionnaire where you can write any other comments you wish to. Before you begin, though, I d like to thank you for helping us to help you. Please return the completed questionnaire to: Sandy Phagura Ipswich and Suffolk Council for Racial Equality (ISCRE) 46A St Matthews Street Ipswich Suffolk IP1 3EP Tel:

19 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) Equal Opportunities Form Age: Gender: Male Female Nationality: Language of first choice: Do you have any disabilities? (if yes, please state) Ethnic group (please tick appropriate box): White Mixed British English Scottish Welsh Irish Any Other White background, please specify White and Black Caribbean White and Black African White and Asian Any Other Mixed background, please specify Asian, Asian British, Asian English, Asian Scottish or Asian Welsh Indian Pakistani Bangladeshi Any other Asian background, please specify. Black, Black British, Black English, Black Scottish or Black Welsh Caribbean African Any other Black background, please specify. Chinese, Chinese British, Chinese English, Chinese Scottish, Chinese Welsh or other Chinese group Chinese Any other Chinese background, please specify Any other Ethnic group 18

20 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) Health Questionnaire 1. Have you ever visited a General Practitioner, NHS dentist, hospital or other healthcare services in Suffolk? Yes No 2. In which town/area of Suffolk do you most use healthcare services? 3. If yes, roughly how many times have you visited any of the services referred to in Question 1, over the last year? More 4. Are you registered with a General Practitioner s surgery? Yes No 5. If not, why? 6. How easy did you find it to register? Very easy Easy Not very easy at all If not easy, why? 19

21 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) 7. Did you find that the service(s) that was provided for you over the last year were adequate for your needs? Yes No If yes, why/how? If no, why? 8. Are you registered with a NHS dentist? Yes No If not, why? 9. How easy did you find it to register? Very easy Easy Not very easy at all If not easy, why? 10. Did you find that the service(s) that was provided for you over the last year were adequate for your needs? Yes No 20

22 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) If yes, why/how? If no, why? Have you visited a hospital or any other healthcare services in the last year? Yes No If other, which service? Did you find that the service(s) that was provided for you over the last year were adequate for your needs? Yes No If yes, why/how? If no, why? 13.Do you have any other issues that are relevant to accessing healthcare services (i.e. disability; carer etc)? Yes No If yes, please specify 21

23 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) 14.What could be done to make access to services better/more appropriate for you?..... If you have anything else that you would like to tell us about, please do so using the space below:... 22

24 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) Individual discussion questionnaire APPENDIX TWO Name (Anonymous if preferred) Age (please tick) Older Ethnic group Nationality. Language of first choice 1. Have you visited a doctor/dentist/hospital/mental health services in the last year? Yes No Which service? 1. If so, how many times? More 2. How did you experience the service you accessed? Please be specific to each service. 23

25 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) 3. Have you been pleased with anything in particular when you have accessed these services? Yes No 4. If so, with what? Please be specific to the service you are making reference to.. 5. Was there anything that you were unsatisfied with or anything that hindered you being able to access the appropriate level of health care/services? Please be specific to the service you are making reference to.. 24

26 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) 6. What could have been done to make the access to services better or more appropriate for you? Yes No 7. Have you ever needed interpretation or translation services in accessing health services? 8. If yes, who has acted as one for you? Any additional information: 25

27 Sandy Phagura, Researcher August 2007 (ISCRE Volunteer) 26

28

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA 62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has

More information

Mental Health Acute Inpatient Service Users Survey Questionnaire

Mental Health Acute Inpatient Service Users Survey Questionnaire Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?

More information

Patient participation - Preparing an action plan for 2015-16

Patient participation - Preparing an action plan for 2015-16 1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large

More information

Deaf and hard of hearing people s experience when accessing health services in Slough

Deaf and hard of hearing people s experience when accessing health services in Slough Deaf and hard of hearing people s experience when accessing health services in Slough March 2014 1 P a g e Index Executive Summary...2 Recommendations....3 Deafness in Slough and the UK........4 Deaf patients

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.

More information

Gossops Green Medical

Gossops Green Medical Gossops Green Medical Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name: Gossops Green Medical Practice Code: H82033 Signed on behalf of practice: Helen

More information

Patient survey report 2008. Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust

Patient survey report 2008. Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust Patient survey report 2008 Category C Ambulance Service User Survey 2008 The national Category C Ambulance Service User Survey 2008 was designed, developed and co-ordinated by the Acute Surveys Co-ordination

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: The Barkantine Practice Practice Code: F84747 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on behalf

More information

Compensation for a personal injury following a period of abuse (physical and/or sexual)

Compensation for a personal injury following a period of abuse (physical and/or sexual) Criminal Injuries Compensation Authority Tay House 300 Bath Street Glasgow, G2 4LN Freephone: 0800 358 3601 For office use only Reference number: Compensation for a personal injury following a period of

More information

STOPPING DRINKING WITHOUT MEDICATION. Client Registration & Information Pack

STOPPING DRINKING WITHOUT MEDICATION. Client Registration & Information Pack STOPPING DRINKING WITHOUT MEDICATION Client Registration & Information Pack CONSENT CONTRACT FEEDBACK COMPLAINTS INSTRUCTIONS PLEASE EITHER: Complete and save and email to me (mark@markjay.co.uk), printing

More information

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ Surname: First Name: Date of Birth: NHS Number: / / Mobile Telephone No: Male / Female If you wish to sign up for Vision On-Line services

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Charlton Hill Surgery Practice Code: J82025 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Overseas Students Access and Entitlement to Healthcare

Overseas Students Access and Entitlement to Healthcare Overseas Students Access and Entitlement to Healthcare October 2015 Contents 1. Executive Summary 1 2. Introduction 2 3. Background & Rationale 2 4. Methodology 3 5. Key Findings 3 6. Recommendations 4

More information

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:

More information

2014/15 Patient Participation Enhanced Service Reporting

2014/15 Patient Participation Enhanced Service Reporting Practice Name: PLANE TREES GROUP PRACTICE 2014/15 Patient Participation Enhanced Service Reporting 1. Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG) Does the Practice

More information

Patient Participation Reviw 2014-2015

Patient Participation Reviw 2014-2015 Patient Participation Reviw 2014-2015 Practice details: St Michaels Surgery Practice code: L81069 Stage one validate that the patient group is representative Demonstrates that the PRG is representative

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Preston Park Surgery Practice Code G81018 Signed on behalf of practice Dr David Supple Date 27 th March

More information

Please note that you will not be able to see a doctor or a nurse or obtain any of the free National Health services until you have:

Please note that you will not be able to see a doctor or a nurse or obtain any of the free National Health services until you have: Dr F Docrat and Partners Sparkenhoe Street Leicester, LE2 0TA Tel: 0116 295 7835 Fax: 0116 295 7836 www.shefamedicalpractice.co.uk Dear New Patient, Thank you for your application to join. Please note

More information

Application form Please complete all sections of this form using dark ink. We do not accept curriculum vitae in place of completed application forms.

Application form Please complete all sections of this form using dark ink. We do not accept curriculum vitae in place of completed application forms. Application form Please complete all sections of this form using dark ink. We do not accept curriculum vitae in place of completed application forms. Job applied for: Location of job: DELETE/TICK WHERE

More information

Patient Satisfaction Survey

Patient Satisfaction Survey Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory

More information

Supporting relatives and informal carers top tips for mental health workers

Supporting relatives and informal carers top tips for mental health workers Supporting relatives and informal carers top tips for mental health workers These top tip cards have been produced in partnership by NHS Education for Scotland and Support in Mind Scotland. NHS Education

More information

Sample Give and Let Live survey questions

Sample Give and Let Live survey questions Sample Give and Let Live survey questions Here are some closed questions you might think about using in your questionnaire. The questions you ask will depend on who your target audience is if everyone

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Lockswood Surgery Practice Code: J 82174 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Harley Grove Medical Centre Practice Code: F84044 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template [Name] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: St Mary s Road Surgery, Practice Code: Signed on behalf of practice:

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: Islington Central Medical Centre Practice Code: F83010 Signed

More information

Ifield Medical Practice Local Patient Participation Report

Ifield Medical Practice Local Patient Participation Report Ifield Medical Practice Local Patient Participation Report March 2013 Practice Profile Ifield Medical Practice currently has a list size of just under 10,000 patients with the following profile: Gender

More information

PPG / vppg Patient Survey Report Updated 22 nd March 2012

PPG / vppg Patient Survey Report Updated 22 nd March 2012 Dr A Augustine Jenner Health Centre Dr M V Edwards 201 Stanstead Road Dr C Lamptey Forest Hill Dr R M Rowland SE23 1HU Dr A Sykes Tel: 020 3049 2960 Dr S Van Cooten Fax: 020 3049 2961 Dr A Warsop Practice

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams

More information

NHS Complaints Advocacy

NHS Complaints Advocacy NHS Complaints Advocacy Raising Concerns or Complaints About the NHS Advocacy in Surrey is provided by Surrey Disabled People s Partnership (SDPP) In partnership with SDPP is a registered Charity: 1156963

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practices are required to submit the patient participation report detailed below. Please submit an electronic version of this report to england.bgswareateamprimarycarebewley@nhs.net

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing

More information

A step by step guide to making a complaint about the NHS

A step by step guide to making a complaint about the NHS A step by step guide to making a complaint about the NHS Please read this first Are you worried or unhappy about your current healthcare or treatment of that of a loved one? If you are then it may be more

More information

EQUAL OPPORTUNITIES & DIVERSITY POLICY

EQUAL OPPORTUNITIES & DIVERSITY POLICY 1. General dh Recruitment Hereford & Worcester embraces diversity and will seek to promote the benefits of diversity in all of our business activities. We will seek to develop a business culture that reflects

More information

Compliments, Comments & Complaints. This leaflet tells you how to compliment, comment or complain about our Services. www.wakefield.gov.

Compliments, Comments & Complaints. This leaflet tells you how to compliment, comment or complain about our Services. www.wakefield.gov. Compliments, Comments & Complaints This leaflet tells you how to compliment, comment or complain about our Services www.wakefield.gov.uk Comments, Compliments and Complaints We welcome your views We are

More information

Resolving problems and making a complaint about NHS care

Resolving problems and making a complaint about NHS care Factsheet 66 August 2011 Resolving problems and making a complaint about NHS care About this factsheet The factsheet explains the approach to handling complaints about National Health Service (NHS) services,

More information

AYLESBURY GRAMMAR SCHOOL

AYLESBURY GRAMMAR SCHOOL AYLESBURY GRAMMAR SCHOOL APPLICATION FORM PLEASE COMPLETE USING BLACK INK OR TYPE. APPLICATION FOR THE POST OF: APP 2 - POLICE CHECK SURNAME: FORENAME(S): TITLE: ADDRESS FOR CORRESPONDENCE: POSTCODE: E-MAIL

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Winyates Health Centre Practice Code: M81019 [RBCCG] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of

More information

Perceived Barriers in Accessing Healthcare Services: Asylum Seekers and Refugee (ASRs) and Service Providers Perspectives

Perceived Barriers in Accessing Healthcare Services: Asylum Seekers and Refugee (ASRs) and Service Providers Perspectives BRIEFING PAPER 13 FINDINGS SERIES Perceived Barriers in Accessing Healthcare Services: Asylum Seekers and Refugee (ASRs) and Service Providers Perspectives May 2008 FINDINGS SERIES 13 BRIEFING PAPER INTRODUCTION

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Practice Code: Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Grey Gable Surgery Y03602 Signed on behalf of practice:

More information

PATIENT PARTICIPATION DES 2012 to 2013

PATIENT PARTICIPATION DES 2012 to 2013 PATIENT PARTICIPATION DES 2012 to 2013 The New Medical Centre F82021 23 March 2013 Dr Edison, Dr Ola and Dr Akwenuke 264 Brentwood Road Heath Park Romford Essex RM2 5SU Introduction This report summarises

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Southernhay House Surgery Practice Code: L83058 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Review of Drug & Alcohol Services In Derby

Review of Drug & Alcohol Services In Derby Review of Drug & Alcohol Services In Derby Take part from 9 June until 20 July 2014 To take part: Please read the background information contained within this document. If you have any questions about

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: St Katherines Surgery Practice Code: M81012 Signed on behalf of practice:

More information

Controlling Immigration Regulating Migrant Access to Health Services in the UK

Controlling Immigration Regulating Migrant Access to Health Services in the UK Controlling Immigration Regulating Migrant Access to Health Services in the UK Response from the North West Regional Strategic Migration Partnership 6 th August 2013 1. Should all temporary migrants, and

More information

Going to a Mental Health Tribunal hearing

Going to a Mental Health Tribunal hearing June 2015 Going to a Mental Health Tribunal hearing Includes: information about compulsory treatment and treatment orders information about Mental Health Tribunal hearings worksheets to help you represent

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Equality and Diversity Policy Author: Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Approval and Authorisation Completion of the following signature blocks signifies the review and approval

More information

Prevent unauthorised deductions Antenatal care. Failure to allow time off for trade union activities/safety rep duties

Prevent unauthorised deductions Antenatal care. Failure to allow time off for trade union activities/safety rep duties Fees and Remissions Although this form is not part of the ET1 it must be returned with the claim form if you are making your claim by post. This will assist our staff in confirming that the correct fee

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Stillmoor House Medical Practice Practice Code: L82010 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

Fortrose Medical Practice

Fortrose Medical Practice Fortrose Medical Practice GP Partners: Dr Sandy MacGregor, Dr Will Fraser, Dr Iain Forth & Dr Jude Watmough Associate GP: Dr Shona Forth Station Road Fortrose Ross-shire IV10 8SY Phone: Fax: Email: Website:

More information

A secondary analysis of primary care survey data to explore differences in response by ethnicity.

A secondary analysis of primary care survey data to explore differences in response by ethnicity. A secondary analysis of primary care survey data to explore differences in response by ethnicity. A report commissioned by the National Association for Patient Participation Autumn 2006 1.1 Introduction

More information

Opening Minds, Opening Services A Self-Assessment Tool

Opening Minds, Opening Services A Self-Assessment Tool Opening Minds, Opening Services A Self-Assessment Tool Building inclusive services for young people from black and ethnic minority communities with learning disabilities and other support needs Introduction

More information

Our plans for urgent care in Worcestershire. Have your say February 2014

Our plans for urgent care in Worcestershire. Have your say February 2014 Our plans for urgent care in Worcestershire Have your say February 2014 1 Introduction In April 2013, GP practices across Worcestershire came together to form clinical commissioning groups (CCGs). We are

More information

Seymour Medical Practice. Patient Participation Report 2013-14

Seymour Medical Practice. Patient Participation Report 2013-14 Seymour Medical Practice Patient Participation Report 2013-14 Contents Introduction 2012-13 Action Plan Review 2013-14 Survey Formulation and Conduct 2013-14 Survey Results 2013-14 Action Plan The Future

More information

nationalcarestandards

nationalcarestandards nationalcarestandards dignity privacy choice safety realising potential equality and diversity SCOTTISH EXECUTIVE Making it work together nationalcarestandards dignity privacy choice safety realising potential

More information

Information for you Abortion care

Information for you Abortion care Information for you Abortion care Published in February 2012 This information is for you if you are considering having an abortion. It tells you: how you can access abortion services the care you can expect

More information

A-Z Hospitals NHS Trust (replace with your employer name)

A-Z Hospitals NHS Trust (replace with your employer name) Department of Health will be issuing new guidance relating to the monitoring of equality in April 2013. The equality and diversity sections within NHS Jobs application forms will be reviewed and updated

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Yetminster Health Centre Practice Code: J 81017 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice This report is about the work of the NHS Western Isles collaborative. A collaborative are people and groups that work together.

More information

Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE

Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE Introduction The Council are reviewing our policy about the contributions

More information

About the Trust. What you can expect: Single sex accommodation

About the Trust. What you can expect: Single sex accommodation About the Trust The Royal Berkshire NHS Foundation Trust is one of the largest general hospital trusts in the country. We provide acute medical and surgical services to Reading, Wokingham and West Berkshire

More information

Improving the Performance of Doctors. Complaints Investigations and Remediation

Improving the Performance of Doctors. Complaints Investigations and Remediation Improving the Performance of Doctors Complaints Investigations and Remediation SHARING INFORMATION WITH PATIENTS AND CARERS HAPIA GOOD PRACTICE GUIDE 2014 HEALTHWATCH AND PUBLIC INVOLVEMENT ASSOCIATION

More information

Collecting data on equality and diversity: examples of diversity monitoring questions

Collecting data on equality and diversity: examples of diversity monitoring questions Collecting data on equality and diversity: examples of diversity monitoring questions Subject Page Age 3 Disability 4-5 Race/Ethnicity 6-7 Gender or sex, and gender reassignment 8-9 Religion and belief

More information

Policies and Procedures. Policy on the Handling of Complaints

Policies and Procedures. Policy on the Handling of Complaints RMP. South Tyneside NHS Foundation Trust Policies and Procedures Policy on the Handling of Complaints Approved by Trust Board December 2006 (revised version approved by RMEC May 2010) Policy Type Policy

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: DONNEYBROOK MEDICAL CENTRE Practice Code: P89016 NHS Greater Manchester 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: The Streatfield Medical Centre Practice Code: E84646 NW london Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities for England 21 January 2009 2 NHS Constitution The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Friarwood Surgery Practice Code: B87011 West Yorkshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

Claims Management Claim Form. When you have filled in the form, please send it to us at:

Claims Management Claim Form. When you have filled in the form, please send it to us at: For our use only.../... Claims Management Claim Form When you have filled in the form, please send it to us at: Solicitors Regulation Authority Claims Management The Cube 199 Wharfside Street Birmingham

More information

Not known. 2) If you currently smoke, would you like to be offered a referral to our Stop Smoking team? Yes No

Not known. 2) If you currently smoke, would you like to be offered a referral to our Stop Smoking team? Yes No Specialist Wheelchair Services Specialist Wheelchair Service Referral Form Central London Wheelchair Services 306 Kensal Road London W10 5BE Tel: 0208 962 3939 Fax: 020 8962 3965 Email: clcht.wheelchairs@nhs.net

More information

Fast Track Pathway Tool for NHS Continuing Healthcare

Fast Track Pathway Tool for NHS Continuing Healthcare Fast Track Pathway Tool for NHS Continuing Healthcare DH INFORMATION READER BOX Policy Clinical Estates HR / Workforce Commissioner Development IM & T Management Provider Development Finance Planning /

More information

Complaint Letter Guide

Complaint Letter Guide 15151 Who do I complain to? Leeds Independent Health Complaints Advocacy If you want to complain about your hospital, ambulance service or most community healthcare contact the Chief Executive of the NHS

More information

Equality with Human Rights Analysis Toolkit

Equality with Human Rights Analysis Toolkit Equality with Human Rights Analysis Toolkit The Equality Act 2010 and Human Rights Act 1998 require us to consider the impact of our policies and practices in respect of equality and human rights. We should

More information

Please make an appointment with the nurse for a new patient medical within one month of joining the practice.

Please make an appointment with the nurse for a new patient medical within one month of joining the practice. New Patients If you are registering with us as a new patient, please be aware we will need to ask you to provide evidence of identification (ID) as part of the registration process. A combination of two

More information

Contents. Section/Paragraph Description Page Number

Contents. Section/Paragraph Description Page Number - NON CLINICAL NON CLINICAL NON CLINICAL NON CLINICAL NON CLINICAL NON CLINICAL NON CLINICAL NON CLINICA CLINICAL NON CLINICAL - CLINICAL CLINICAL Complaints Policy Incorporating Compliments, Comments,

More information

Consultation on Non-Emergency Patient Transport Services

Consultation on Non-Emergency Patient Transport Services Consultation on Non-Emergency Patient Transport Services Cambridgeshire and Peterborough Clinical Commissioning Group wants people, their families and carers to have a say about things that are important

More information

Travel insurance. 2010 fact sheet. Getting travel insurance

Travel insurance. 2010 fact sheet. Getting travel insurance 2010 fact sheet Macmillan and Cancerbackup have merged. Together we provide free, high quality information for all. Travel insurance People who have cancer, or have had cancer in the past, can find it

More information

Considering adoption for your child

Considering adoption for your child Government of Western Australia Department for Child Protection and Family Support Considering adoption for your child What are the choices? Finding out about adoption Information and help 2 If you have

More information

A Summary Guide. Delivering equality and diversity

A Summary Guide. Delivering equality and diversity A Summary Guide Delivering equality and diversity We inform, advise, train and work with you Every year Acas helps employers and employees from thousands of workplaces. That means we keep right up-to-date

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

The CILEx Compensation Fund Claims Application Form

The CILEx Compensation Fund Claims Application Form The CILEx Compensation Fund Claims Application Form Please complete this form to make a claim for a loss you have incurred. When you have filled in the form, please send it to us at: The CILEx Compensation

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Cromwell Place Surgery Practice Code: D81030 Cambridgeshire & Peterborough CCG Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Assessments and the Care Act

Assessments and the Care Act factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that will come into place

More information

Time to Act Urgent Care and A&E: the patient perspective

Time to Act Urgent Care and A&E: the patient perspective Time to Act Urgent Care and A&E: the patient perspective May 2015 Executive Summary The NHS aims to put patients at the centre of everything that it does. Indeed, the NHS Constitution provides rights to

More information

Patient Participation Group Report 2014/15 Station House Surgery, Kendal

Patient Participation Group Report 2014/15 Station House Surgery, Kendal Patient Participation Group Report 2014/15 Station House Surgery, Kendal 1. BACKGROUND The Patient Participation Group (PPG) has just completed a third successful year. Thank you to all those who continue

More information

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Practice Name: The Calow and Brimington Practice Practice Code: C81649 Signed on behalf of practice: Gary Rigby

More information

MILLRISE MEDICAL PRACTICE NEW PATIENT REGISTRATION/HEALTH QUESTIONNAIRE

MILLRISE MEDICAL PRACTICE NEW PATIENT REGISTRATION/HEALTH QUESTIONNAIRE MILLRISE MEDICAL PRACTICE NEW PATIENT REGISTRATION/HEALTH QUESTIONNAIRE PLEASE COMPLETE THIS FORM IN BLOCK CAPITALS. To register with the Practice please complete this questionnaire as fully as possible.

More information

Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION THE SURVEY

Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION THE SURVEY Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION Patient Involvement has been a key initiative of the Department of Health over the last few years to ensure that patients are

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Dr Perkins & Partners Practice Code: L82044 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Hertfordshire and South Midlands Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Schedule M Practice Name: Parkfield Medical Centre Practice

More information

http://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp

http://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp Who to complain to information for patients in England http://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp The process of making a complaint will be easier and less stressful if

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Date: 25 th march 2015 Knebworth and Marymead Medical Practice Patient Participation Report 2014/15 Schedule M 1. Prerequisite of Enhanced Service Develop/Maintain

More information

A guide for prospective registrants and admissions staff. A disabled person s guide to becoming a health professional

A guide for prospective registrants and admissions staff. A disabled person s guide to becoming a health professional A guide for prospective registrants and admissions staff A disabled person s guide to becoming a health professional Contents Who is this document for? 1 About the structure of this document 1 Section

More information

Rights and Entitlements

Rights and Entitlements Rights and Entitlements How you should be treated if you are taken in by the police. Please keep this information and read it as soon as possible. It will help you to make choices while you are at the

More information

UNIVERSITY OF BIRMINGHAM AND UNIVERSITY OF YORK HEALTH ECONOMICS CONSORTIUM (NICE EXTERNAL CONTRACTOR)

UNIVERSITY OF BIRMINGHAM AND UNIVERSITY OF YORK HEALTH ECONOMICS CONSORTIUM (NICE EXTERNAL CONTRACTOR) UNIVERSITY OF BIRMINGHAM AND UNIVERSITY OF YORK HEALTH ECONOMICS CONSORTIUM (NICE EXTERNAL CONTRACTOR) Development feedback report on piloted indicator(s) QOF indicator area: Heart failure cardiac rehabilitation

More information