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1 119 Industrial Drive P.O. Box 1006 East Longmeadow, MA Phone: (413) Fax: (413) Contract Administrator Jessica M. Ridley General Services Administration Federal Supply Service Authorized Federal Supply Schedule Price List Schedule for Translation and Interpretation Services Federal Supply Group: 738 II Special Item Number Translation Services Special Item Number Interpretation Services Contract Number: GS-10F-0302V Contract Period: August 18, 2009 through August 17, 2014 (with three 5-year option periods through August 17, 2024) Business Size: Small, Woman Owned Business Members of: American Translators Association (ATA) New England Translators Association (NETA) International Medical Interpreters Association (IMIA) National Council on Interpreting in Health Care (NCIHC) On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is: For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at 1

2 Table of Contents Customer Information. Page 3 About TransFluenci. Page 6 TransFluenci Translation Services.. Page 7 TransFluenci Translation Services Security..... Page 8 TransFluenci Interpretation Services... Page 9 Why TransFluenci Page 10 Price List Translation Services.. Page 11 Price List Interpretation Services... Page 12 2

3 Customer Information 1. Table of Awarded Special Item Number(s) Translation Services Interpretation Services 2. Maximum Order $1,000, Minimum Order $ Geographic coverage (delivery area) Domestic 5. Point(s) of production (city, county, and state or foreign country) Same as company address 6. Discount from list prices or statement of net price Government net prices (discounts already deducted) 7. Quantity discounts None Offered 8. Prompt payment terms Net 30 Days 9a. Government purchase cards accepted up to the micro-purchase threshold Yes 9b. Government purchase cards accepted or not above the micro-purchase threshold Will accept over $ Foreign Items None 3

4 11a. Time of delivery Specified on the Task Order 11b. Expedited delivery Contact Contractor 11c. Overnight and 2-day delivery Contact Contractor 11d. Urgent requirements Contact contractor 12. F.O.B. point(s) Destination 13. Ordering address(es) Same as company address 14. Payment address(es) Same as company address 15. Warranty provision Standard Commercial Warranty 16. Export packing charges (if applicable) 17. Terms and conditions of government purchase card acceptance (any thresholds above the micro-purchase level) Contact Contractor 18. Terms and conditions of rental, maintenance, and repair (if applicable) 19. Terms and conditions of installation (if applicable) 4

5 20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable) 20a. Terms and conditions for any other services (if applicable) 21. List of service and distribution points (if applicable) 22. List of participating dealers (if applicable) 23. Preventive maintenance (if applicable) 24. Special attributes such as environmental attributes 25. Data Universal Number System (DUNS) number Notification regarding registration in Central Contractor Registration (CCR) database Registered under DUNS number above 27. Uncompensated overtime 5

6 About TransFluenci TransFluenci, LLC has successfully been in business since 2001 beginning with the awarding of our Massachusetts State Contract. Effectively managing this contract contributed to its renewal in Building lasting relationships with state agencies has been the hallmark of our success. In the last decade we have added a Connecticut State Contract as well as our Federal Contract. We are well versed in the government procurement process and in following procurement guidelines. In the private sector our customer list continues to grow from small businesses to large corporations. Our reputation for quality, integrity, timeliness of delivery, and accessibility has been, and continues to be, the foundation we stand on. In Massachusetts, TransFluenci is certified by The State Office of Minority and Women Business Assistance (SOMWBA) as a minority woman owned business enterprise (M/WBE) and has recently received a Dun & Bradstreet overall rating of 96. In today s business world, so much is automated and to speak with a live person can be a feat in itself. At TransFluenci it is important to us to connect with all of our customers. We guarantee that our phones will always be answered by a friendly professional individual waiting to assist you. No job is too large or too small for TransFluenci which is evident through the services we provide to large insurance companies in translating their brochures, Medicare documents, and websites, or to small businesses where we are called upon to translate one page documents. Whether we are sending a vast number of interpreters to large hospitals or providing one interpreter for a disability determination, the personal service is the same with emphasis on quality, integrity, and satisfaction. 6

7 TransFluenci s Translation Services At TransFluenci we do not take a one size fits all approach to the translations we provide. We are keenly aware that differences in style may vary, even in the same language, from one region to another. TransFluenci has a pool of approximately 300 translators that we carefully match with the appropriate style of translation being requested. We take time to indentify the target audience and analyze the appropriate literacy level for ease of comprehension. We have the knowledge base required to select translators with the appropriate dialects or technical expertise to match the expectations of our customers. Time and again we have proven that we deliver translation services with the highest quality and best value while respecting your deadline. This is clearly evident by the long standing relationships we have developed over the years with all of our customers. We are confident that all who choose TransFluenci will be completely satisfied with our services. All translators are certified by the American Translators Association, providing that certification exists for the language in question. When certification is not offered in the language requested, we use translators who are members of ATA that have the experience to provide the high quality we expect and demand. To guarantee maximum accuracy we use a three-step process: translation, proofreading, and editing. To ensure quality, TransFluenci will have an independent bilingual/bicultural proofreader thoroughly proofread the initial translation making any necessary corrections. The translation would then go back to the original translator with suggested revisions until both the translator and proofreader are thoroughly satisfied with the end product. The third step, editing, is completed prior to submitting the final translation to our customer. On request we certify and notarize our translations. What sets us apart from other translation companies in this regard? We don t charge extra for this service. TransFluenci fully understands the importance of full-time customer support. The Project Manager assigned to your project is available seven (7) days a week, twenty-four (24) hours a day. This Project Manager will personally oversee all aspects of the translation project, clarifying questions, and ensuring that translators stay on task in order to deliver the translation per your schedule and requirements. All questions, issues, or concerns are addressed immediately. 7

8 TransFluenci s Translation Services - Security You can t talk about translation services without talking about security. Here at TransFluenci this is top priority. How do we handle security of your documents? With a FTPS - over - HTTPS (SSL Tunnel). How does it work? 1. Uses 128-bit SSL encryption o Username and password are encrypted, as opposed to being sent over the Internet as clear text, as with standard FTP. o Data files are sent over an encrypted channel. o No one can snoop or sniff out your login information or the contents of your data files on the public Internet. o Requires no software to be installed by our customers, except a Java o Virtual Machine (plug-in that is free and everyone usually has). Loads quickly and seamlessly in your web browser window, and is automatically unloaded when that window is closed. 2. Users are confined to their private FTP folders based upon username. 3. Activity log keeps track of all user activity. 4. HTTPS is firewall-friendly What does this all mean? That you as our customer have the peace of mind in knowing that all of your documents are protected and secured. 8

9 TransFluenci s Interpretation Services TransFluenci endeavors to provide the best interpreting services possible. Communication between you as the customer and our Interpreter Services Department from the time of the request to the completion of the assignment is important to us. We hire highly skilled, trained professional interpreters who adhere to our high standards of confidentiality and customer service. We select interpreters who are bilingual and bicultural because we know it is essential to understand the subtle nuances that cultural differences can play in rendering accurate communication. All of our interpreters are familiar with, and strictly adhere to, the National Standards and Code of Ethics for interpreters as outlined by the National Council on Interpreting in Health Care (NCIHC) and are required to understand and sign the Health Insurance Portability and Accountability Act (HIPAA) agreement. TransFluenci employs approximately 200 interpreters that we carefully match to the appropriate dialect and style for the region making the request. To assure continuity and consistency we utilize the same selected interpreters throughout the entire project. Our Interpreter Services Department receives and processes all interpreter requests. The Operations Manager is available at all times to oversee total customer satisfaction. At TransFluenci we are confident that you will find our interpreters to be professional, highly skilled, and ethical. We strongly feel that an interpreter that is skilled can play a huge role in the lives of those who aren t proficient in English. This is a role that TransFluenci and our interpreters take seriously. What could be more basic than effective communication in a global market? 9

10 Why TransFluenci Confidentiality Security Accessibility These are just a few of the many reasons why TransFluenci makes sense. You can always expect Quality, Integrity, Dependability 24/7 accessibility Personal project manager available at all times No extra charge for translations to be certified and notarized Certified translators To have all original material returned and/or properly disposed of 100% satisfaction guarantee 10

11 TransFluenci s Federal Price List Translation Services Language Per Word Rate To and From English Arabic.2375 Armenian.1995 Bosnian.2375 Cape Verdean.2375 Chinese Traditional/Simplified.2375 Dutch.2090 French.1995 German.1995 Haitian Creole.2090 Hindi.2185 Italian.1900 Japanese.2375 Karen.2660 Khmer (Cambodian).2185 Kirundi.2660 Korean.2375 Polish.1995 Portuguese.1900 Romanian.1995 Russian.1995 Serbian.2185 Somali.2375 Spanish.1710 Thai.2185 Turkish.1995 Urdu.2185 Vietnamese.2185 All rates inclusive of IFF fee Proofing and editing are included in listed rates No additional cost from English to target language No additional cost for certifying or notarizing a translation 11

12 TransFluenci s Federal Price List Interpretation Services Language Per Hour Rate 2 Hour Minimum Albanian Legal Albanian Medical Arabic Medical Armenian Medical Bengali Medical Bosnian Medical Burmese Medical Cantonese Medical Cape Verdean Legal Cape Verdean Medical Croatian Medical Farsi Medical French Legal French Medical Fuzhou Legal Gaugazian Medical German Medical Greek Legal Greek Medical Gujarati Medical Haitian Creole Legal Haitian Creole Medical Hindi Legal Hindi Medical Hmong Medical Italian Medical Japanese Medical Karen Medical Khmer/Cambodian Medical Kirundi Medical Korean Medical Laotian Medical Mandarin Legal

13 Moldovan Medical Polish Legal Polish Medical Portuguese Legal Portuguese Medical Portuguese Creole Legal Portuguese Creole Medical Punjabi Medical Romanian Medical Russian Legal Russian Medical Somali Medical Spanish Legal Spanish Medical Swahili Medical Tagalog Medical Taiwanese Medical Thai Medical Tibetan Medical Turkish Medical Ukrainian Medical Urdu Legal Urdu Medical Vietnamese Legal Vietnamese Medical All rates are inclusive of IFF fee 24 business hour notice of cancellation required to avoid 2 hour minimum charge 13

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