1 Booking Conditions 1. Booking: When your holiday is confirmed verbally, you must send us your completed booking form accepting our booking conditions on behalf of all your party. This forms the contract between you and Frontier Travel Limited. These conditions come into force on receipt of your deposit which is usually 100 per person plus any insurance premium, or the full payment if departure is within 8 weeks. If you are booking through a travel agent, you should pay the agency who will hold your money on our behalf. Your money is completely safe as Frontier Travel Ltd is bonded both with the CAA and ABTA. 2. Payment: The balance of your holiday must be paid at least 8 weeks before departure date. If the balance is not paid in time we reserve the right to cancel your holiday and retain your deposit. Payment of the balance by credit card incurs a 2% surcharge (2.5% on AMEX). 3. Changes or Cancellations by you: If, after our confirmation has been issued, you wish to change or cancel your booking we will do our utmost to help you, provided that notification is received at our offices from the person who signed the booking form, or from their travel agent. Notice of alteration must be accompanied by a payment of 50 to cover our administration costs. Please note that certain arrangements cannot be changed after reservations have been confirmed and any alteration request will incur a 100% cancellation charge. If you do have to cancel your holiday, we will retain your deposit and insurance premium and in addition may apply cancellation charges up to the maximum shown below. 56 days or more Deposit only 31 days to 55 days 30% 15 days to 30 days 60% 2 days to 14 days 90% Within 2 days 100% Holidays taken over Christmas and New Year are subject to more stringent conditions according to the hotels chosen. Further details will be given on request. 4. Disputes Procedure: If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel) and our resort representative, or this office if representative not available, immediately and we will endeavour to put things right. It is a condition of this contract, that if you wish to claim compensation, a written report is sent to us within 28 days of your return home. If you fail to follow this procedure this may affect your right to claim compensation, as we will have been deprived of the opportunity to investigate and rectify the problem. It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract, which cannot be amicably settled, may be referred to arbitration under a special scheme, which, though devised by arrangement with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. This scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Alternatively, either side may call on AITO¹s Independent Dispute settlement Service (details on request) to bring the matter to a speedy and amicable solution. Whichever option you choose, neither scheme applies to claims for an amount greater than 5,000 per person, or 15,000 per booking form. This claim can include a claim for injury or illness up to an amount of 1,000. It does not apply to claims that are solely or mainly in respect of physical injury or illness or the consequences of such an injury or illness. If you elect to seek redress under either scheme, written notice requesting Arbitration must be made within 9 months after the scheduled date of return from holiday.
2 5. Price Policy: Prices shown in this brochure are based on known costs as at 14 June 2002 and the exchange rate of pound sterling CA$2.21. The price of your holiday is subject to surcharges on the following items. Exchange rates, fuel, increases in scheduled airfares, overflying, airport charges and government action. Even in this case, we will absorb an amount equivalent to 2% of the basic holiday price. Only amounts in excess of 2% will be charged. If this means paying more than 10% on the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid except for insurance premiums and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. We reserve the right to correct errors in both advertised prices and other holiday details. We will do so as soon as we are aware of the error. We also reserve the right to alter the brochure prices and will advise you of any changes at the time of booking. 6. Changes by us: It is unlikely we will have to make any changes to your holiday, but occasionally changes have to be made, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you or your travel agent at the earliest possible date. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, or cancelling your holiday. In all cases we will pay compensation as detailed below: Period before departure within which a major change is notified to you or your travel agent Compensation per person More than 56 days nil 31 days to 55 days days to 30 days 25 under 15 days 35 Important note: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions. 7. Cancellation by us: We reserve the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than 56 days before the scheduled departure except for reasons of force majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and if a cancellation occurs within 56 days of departure, compensation on a similar scale to that shown in paragraph 6. 8 Our responsibility: (i)we accept responsibility for ensuring the holiday that you book with us is supplied as described in this brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers save where they lead to death, injury or illness. Our liability in all cases shall be limited to 2,000. (ii) In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions (copy of which is available upon request). This brochure is the responsibility of Frontier Travel Limited; it is not issued on behalf of, and does not commit the airlines mentioned therein or any airline whose services are used in the course of the tour.
3 (iii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. 9. Event of Death We shall, at our discretion, offer advice, guidance and assistance to help you if any client suffers death, illness or injury whilst overseas arising out of an activity that does not form part of the foreign inclusive holiday arrangements arranged through us, Our costs in respect of the above on behalf of you and your party shall not exceed 5,000 in total. Frontier Ski is entitled to recoup from you the costs we have incurred in helping you. 10. Carrier Conditions When you travel with a carrier, the conditions of carriage of that carrier apply, (copy of which is available upon request) some of which may limit liability. 11. The Law: This contract is made on the terms of these booking conditions which are governed by UK Law and both parties shall submit to the jurisdiction of UK Courts at all times. Special Requests: Whilst we do our best to provide all services, we cannot always guarantee that special requests will be fulfilled. Insurance We consider it essential to be well insured before embarking on a Winter Sports holiday- in fact we consider it so important that we will not accept Your booking if you are not insured. We have arranged a special insurance package with Fogg Travel Insurance Services Ltd. With our insurance you also receive the Fogg Travel MEDI-CARD recognised thoughout the skiing world. A full copy of the insurance certificate will be sent with your confirmation of booking. As with most insurances, you are only insured for an event which occurs after you have purchased the cover. Please therefore carefully read the paragraph headed Health below. It is essential that you read the insurance certificate. If for any reason it is not suitable for you, you may return it for a full refund, provided you return it within 14 days of receipt and you have not travelled or have made a claim. A brief summary of the cover is provided below, with full details of terms, conditions and exclusions available on request. Section Limit Sums Insured Personal Accident (under 16 yrs ) 25,000 ( 1,000) Medical Expenses 5,000,000 Hospital Expenses 300 Cancellation 3,000 Baggage, Ski Equipment 1,500 Single item limit 250 Valuables limit 250 Emergency Baggage 150 Ski Equipment 700 Hired Skis 400 Personal Money (Cash) 500 ( 250) Loss of Passport 200 Travel Delay a) 100 b) 3,000 Public Liability 1,000,000 Missed Departure 500 Weather Delay 200 Legal Expenses 10,000 Unsued Ski Pack 400 Ski Hire Charges 100 Piste Closure 300
4 Premiums Ski Non Ski 5 days days days days days days - 39 Additional weeks - 25 Additional weeks - 7 Annual Insurance 93 per person 120 per couple 135 per family consisting of 2 adults and all children under 18 living at same address Please note: (1) Single parent families pay 1.7 times the above premiums. (2) Families consisting of 2 adults and all children under 18 living at same address 2.5 times the above premiums. (3) Travellers aged 65 and over on the date if departure pay double the premiums above. EXCESSES: Excesses of 40 apply to most Sections, increased to 250 in respect of Liability and Legal Expenses. Clients wishing to make their own insurance arrangements MUST provide a copy of the policy when making the final payment to Frontier Ski. IMPORTANT NOTICE Under the Association of British Insurers General Business Code of Practice we have to bring to your attention some of the important features of your travel insurance policy. Insurance Policy.This contains full details of the cover provided plus the conditions and exclusions which apply to it. You must read the insurance policy carefully. Conditions and Exclusions There are conditions and exclusions which apply to individual sections and general conditions, exclusions and warranties which apply to the whole policy. HEALTH Although this policy does not contain a health warranty it does exclude any claim caused by or arising from 1) a material fact which was not declared by completing a medical self declaration form either when the Insured Person purchased this insurance or up to the date of the Insured Persons Journey 2) for any claims arising if at the time of buying this insurance the Insured Person or a travelling companion:- i) is aware of any circumstances which could reasonably be expected to give rise to a claim under this insurance ii) have had a cancerous cardio-vascular cerebro-vascular, renal psychiatric or mental condition iii) have had any other medical condition which is under the supervision of a hospital or a consultant or doctor or has required any hospital admission or treatment in the previous 6 months iv) have been taking continuous medication and have had any change in medication or increase in dosage in the last 6 months resulting from a deterioration in the condition being treated v) have any medical conditions for which the Insured Person is on a hospital or specialists waiting list for in patient or out patient treatment or investigation vi) are awaiting the results of any tests or investigations or are aware of any medical condition of any relative or Close Business Colleague whether travelling with the Insured Person or not on whose state of health with the Insured Persons decision to curtail the journey may depend vii) have been advised of a terminal prognosis However the Insurers may agree not to apply exclusions 1) or 2) I) to VII) or the Insurers may impose special terms if the Insured Person applies to the Insurers with details of the condition by completing a medical self declaration form and this insurance is suitably endorsed IF you need to declare a medical condition, simply telephone Fogg Travel - Medical Referrals on during normal working hours. Your enquiry will be handled confidentially and you will be advised of the extent of cover that can be provided. You will be given a Helpline reference which should be inserted in the space provided on the application form. In the event of any medical emergency abroad the Helpline reference MUST be given to the Assistance Company. When calling please have details of your condition and the names and dosage of any medication you are taking Property Claims These are settled on an indemnity basis - not on a ³new for old² or replacement cost basis. Policy Limits Most sections of the policy have limits on the amount the insurer will pay under that section. Some section also include inner limits e.g.: for any one item, or for valuables in total.
5 Policy Excesses Claims under most sections of the policy will be subject to an excess. Where there is an excess, you will be responsible for paying the first part of the claim. Computer Failure All insurers are excluding any claims which relate to the failure of computers to recognise date changes. Our travel insurance will provide cover Medical Expenses and Personal Accident claims even if these are caused by computer failure. Reasonable Care You are required to take all reasonable care to protect yourself and your property and to act as though your are not insured. Telling Us about Relevant Facts You must tell Insurers or ourselves before you travel about anything which may effect your cover. This information must be complete and adequate. If you are not sure whether something is relevant you should tell us anyway. You should keep a record of any information you give us. If you do not tell Insurers about something that may be relevant your cover may be refused and Insurers may not cover any related claims. Complaints The Insurance policy includes a Complaints Procedure which tells you what steps you can take if you wish to make a complaint. Hazardous Holiday Activities The policy may not cover you when you take part in certain hazardous activities e.g.: paragliding. The contract will be subject to English Law unless otherwise agreed. PLEASE ENSURE YOU READ YOUR INSURANCE POLICY CAREFULLY. Issued by Fogg Travel Insurance Services Limited -Independent Intermediaries