Put the Head-End Guru to Work for You

Transcription

1 DECEMBER 2014 Put the Head-End Guru to Work for You As a video service provider, we know your ultimate goal in monitoring headend operations is to satisfy your customers by providing them with the best service availability and the best quality viewing experience. To accomplish this, your operational teams need to: Have a perfect view on the service status in real time and be warned about any problem impacting service. Easily understand the impact on the service when a problem occurs. Benefit from clear information to decide which problems must be solved by priority. In your competitive market, customers demand for new content and the highest level of video quality continue to grow, which significantly impacts your head-end systems and their monitoring: Increasing amount of data to monitor Quality of Experience Technical complexity Page 1 of 6

2 Increasing amount of data to monitor The increase of channels, combined with the variety of delivery networks, results in a huge amount of information (alarms, events) to monitor. Finding the relevant data can require a long analysis via complex filtering actions from the entire alarm list. For example, some alarms may be generated but not have immediate impact on the service when redundancy mechanisms are in place. Identifying service impacts also requires you to analyze many equipment alarms. Quality of Experience Channels have different levels of importance: Premium channels that generate high revenues must be operated with the highest priority in case of problem. Reducing a failure s impact on customer service requires an increased operational efficiency in the workflow of deciding and performing corrective actions. Technical complexity Multi-screen services have become a basic offering and require managing and monitoring many delivery formats and networks. Technical chains to deliver such content over all network types have various implementations, and involve various types of equipment. Monitoring must be unified to control operation costs, but must be able to differentiate the service availability per type of network, or format. Envivio designed a new option for its Guru to give you a total sense of comfort that your head-end is being monitored 24/7/365. Available only through separate purchase, Envivio s Guru is a disruptive approach in monitoring operations for the industry. Its Service Oriented Monitoring approach is based on lots of operator feedback and an exhaustive analysis of expectations listed above. Page 2 of 6

3 Service Oriented Monitoring relies on the following principles: Service driven The monitoring relies on the service impact rather than a huge list of equipment alarms to filter. Services impacted by one or several alarms are colored according to problem severity. Synthetic and graphical The GUI synthetizes the service channel s status in a user-friendly graphical way. Service importance is reflected by different graphical icon sizes: large for premium, and medium or small for other channels. Display filters can be activated to focus on service names, or output types. Drill down process The drill down process enables you to analyze an impacted service and identify: -- Which outputs are impacted, and which are not. -- Which equipment from the technical delivery chain is involved, and causing the overall impact. -- Which alarms need to be addressed to eliminate the impact on customer service. Guru s Service Oriented Monitoring feature is provided through four main views: The Service View This view is the main monitoring view. It provides a synthetic display of all channels services (i.e. channels), with their current alarm status. Channels are displayed by importance (big, medium, small) icons. A service can be selected to start the drill down process, which continues with the Service Details View. Page 3 of 6

4 The Service Details View This graphical view gathers information about equipment involved for a given service (or channel) and output. Information related to the service itself is also provided. The Equipment View This view is symmetric to the Service View, but for equipment. It provides a synthetic display of all equipment, with its current alarm status. Equipment is sorted by category (reception, encoders, packagers ). The Equipment Details View This view provides details about equipment such as system resources data, or service related information. The benefits of Guru s Service Oriented Monitoring feature from an operational perspective are: Overall service status in real time. Control of the actual service quality delivered to your customers. Immediate identification of service impacts with severity levels. In case of problem, impacted services are listed, with a level of impact. Identification of priority actions based on channel importance and service impact severity. Operational efficiency to identify alarms to solve with the drill down process from service impact to equipment impacting alarm. Page 4 of 6

5 A typical use case A Service View example is shown below, reflecting a case where a failure is causing a critical service impact on some services: At a glance, the operator identifies its priority: drill down into an impacted premium channel (Channel 10): A first click on the impacted channel provides the list of outputs for this channel, and the impacted ones (MpegUDP output in the example): Page 5 of 6

6 Selecting the impacted output opens the Service Details View to access the list of equipment involved for this service and output: The failing equipment is identified. A simple drag & drop of the failing equipment into the Alarm Console (at the bottom) automatically filters on the alarm causing the impact. As you can see, Envivio s Guru, with its Service Oriented Monitoring approach is a radical, yet critical, change in head-end monitoring. It provides maximum 24/7/365 monitoring, control and failover mechanisms, and can scale to manage a network of any size. Let the industry s Guru go to work for you and give you the peace of mind you deserve, knowing your head-end is being carefully watched by the best, every day and every night. Ask for the Guru of head-end monitoring. Envivio Guru. Envivio Corporate Headquarters 400 Oyster Point Boulevard, Suite 325 South San Francisco, CA USA Tel: Tel: ENVIVIO ( ) Envivio - USA 7935 East Prentice Avenue, Suite 101W Greenwood Village, CO Tel: Envivio - France 5 Rue Louis Jacques Daguerre Saint Jacque de La Lande France Tel: Envivio - China Suite 800, Beijing Sunflower Tower No. 37 Maizidian Street Chaoyang District Beijing, , China Tel: / 1232 Envivio JBO - Japan 15F Cerulean Tower 26-1 Sakuragaoka-cho Shibuya-ku, Tokyo , Japan Tel: Envivio - Singapore Prudential Tower # Cecil Street Singapore Singapore Tel: Page 6 of 6 All statements, specifications, recommendations, and technical and other information contained in this document are current as of the date of publication and presented without warranty of any kind, whether expressed or implied. Envivio reserves the right to revise the information in the document at its discretion without notice. Envivio shall not be liable for errors or omissions in this document. Envivio shall not be held liable for damages of any kind resulting from the furnishing or use of this document. Envivio product specifications are subject to change at any time without advanced notice. All products or services mentioned are the trademark or registered trademarks of their respective owners Envivio, Inc. All rights reserved.