New Insights With Pervasive Data Discovery. Jason Burton Government Industry Development Manager Microsoft Corporation

Transcription

1 New Insights With Pervasive Data Discovery Jason Burton Government Industry Development Manager Microsoft Corporation

2 Scenarios for a Connected Government Government Service Delivery and Engagement Citizen portals Contact centers Citizen mobile apps Citizen identity Citizen service apps Social engagement Government Workplace Modernization Employee portals and search Case management/xrm Document and records management Government LOB/Tier 1 apps Office business apps Remote and online collaboration Desktop/device management Employee identity Government Insight and Accountability BI for performance management Open government data Government ERP Data interoperability Geographic information systems Community Data Advanced analytics Enterprise information management 2

3 Connected Government Framework Government Outcomes and Aspirations Government Processes and Services GOVERNMENT SERVICE DELIVERY and ENGAGEMENT GOVERNMENT WORKPLACE MODERNIZATION GOVERNMENT INSIGHT and ACCOUNTABILITY Partner Solution Areas Technology Platform 3

4 ICT in Government - Emerging Trends Seamless Socialization Service has to be social as well as transactional both by nature and also by broader reach to social networks. Commoditization (Cloud) Cloud computing will commoditize the nature of the ICT engines and lower cost services will be expected from this. Employee Centricity Front line staff need to be equipped with the same tools as citizens and better to enable them to be effective. Information Continuum Need to deal with external and internal information in the same way phone, web, intranet, applications, documents, reports. Confluence of Technologies Need to consider the new range of devices and tools that citizens will use, from phones tablets to social media. CITIZEN DRIVEN GOV Source: Five Key Trends That Will Influence Government IT Strategies for the Next Decade G , Feb 2010

5 Government Insight and Accountability Key Scenarios Geographic Information Systems Public Websites Citizen Community Data BI for Performance Management Developer Agency Civil Servant Advanced Analytics For Government Internal Data Integration Services Master Data Services Analysis Services Reporting Services Open Data Data Catalog Data Feeds API Search Tools Open Government Data Government ERP Government Data Interoperability Enterprise Information Management LOB Apps Hierarchical Flat Files OData Feeds 5

6 Case Studies

7 Enterprise Information Management U.K. City of Westminster FAST FACTS Environment: Microsoft Office PerformancePoint Server 2007, Microsoft Office SharePoint Server 2007, Microsoft SQL Server 2005 Partner: Microsoft Solution: Management reporting system based on Microsoft business intelligence, collaboration, and database technologies. Westminster Dashboard for Child Protection Reduces Monitoring Time to Seconds The Children s Services Department of the Westminster City Council wanted to improve performance monitoring by, and collaboration between, its social workers. The council implemented Microsoft Office PerformancePoint Server 2007, which integrates with Microsoft collaboration and database management systems to provide a holistic view of critical information. Social workers now have a single view of all data about vulnerable children. Whereas daily monitoring of children at risk previously took a social worker between 20 minutes and an hour, it now takes seconds. Benefits Child protection checks take seconds. Training cut to just 10 minutes. Reduced risk to vulnerable children. Social workers take ownership of data. More proactive intervention. In Their Words The most experienced members of staff would take 20 minutes to run a piece of analysis while others could take up to an hour. With Office PerformancePoint Server, we can do this in seconds. The simplicity of the dashboard was a real plus... [our workers] learned how to use it after 10 minutes of training and liked the intuitive behavior of the new software. Julie Pappacoda Head of Integrated Children s Information Systems Westminster City Council 7

8 UAE Performance Management Solution Drives Transformation in Public Services According to a Gartner research report as of January 2008, Microsoft is the leader in the execution of business intelligence solutions. This was proved when the company s consultants guaranteed timely delivery as well as an Arabic interface for our solution. No other vendor could offer us both. Moreover, by signing a Microsoft Enterprise Agreement for low-cost volume licensing of software to provide an unlimited number of users access to the new system, we could set an example of cost efficiency in project management for other public service departments. Zakeya Hmoud Alameri, Head of Performance Assessment Section and Project Manager, Government Performance Department, UAE Prime Minister s Office Customer Profile The Prime Minister s Office (PMO), as part of Ministry of Cabinet Affairs of the United Arab Emirates (UAE), administrates federal government ministries and authorities throughout the country. The federal government initiated a groundbreaking project to support the economic wellbeing of its people with a world-class public administration system. Customer Challenge The PMO wanted an automated performance management system to monitor the progress of a government transformation programme aimed at achieving ambitious service targets by the end of Solution The UAE Prime Minister s Office implemented an automated performance management system based on Microsoft technologies to measure the quarterly performance of public sector entities based on their key performance indicators. Customer Results/Benefits 100 per cent user adoption Analyst requirement cut Improved administration Cost-effective technology Strong business relationship 8

9 Open Government Data U.K. Transport for London FAST FACTS Environment: Windows Azure, Microsoft SQL Azure Partner: Microsoft Services Solution: Cloud-hosted open data feed with real-time data about journey options London Transport Manages 2.3 Million Website Hits a Day with New Data Feed By encouraging developers to use TfL data to create new applications for commuters, the transport operator hopes to relieve congestion and encourage more people to use options, such as bicycles for hire. The TfL website previously had 1,000 hits a day, and it has now reached approximately 2.3 million, while TfL has saved the millions of pounds it would have spent building its own IT infrastructure. The innovative solution is helping to reinforce the organization's reputation for offering open data to developers, in line with government policy. Benefits Website hits reach 2.3 million a day. Integrated data helps journey planning. Data feed saves millions of pounds. Microsoft Services helps build IT for the future. 9 In Their Words Our customers lead busy lives, so they need to know what routes are crowded or running slowly in order to plan alternative routes. Travelling in London is all about choice whether that s hiring a bicycle, getting on a bus, or using London Underground or National Rail. It s important that customers understand what the options are and choose what s most appropriate for them. Giles Bailey, Head of Group Marketing Strategy and Integration Transport for London

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14 The Probrand Group IT Reseller Solution for Businesses and the Public Sector Business-only IT solutions provider Internal and external software house... simple solutions to complex problems

15 Accreditations Probrandmeets the CIPS Standard of Excellence in Procurement Policies and Procedures Accredited by the Institute of Chartered Accountants in England and Wales Best Practice Best Value Working in partnershipwith ICAEW on procurement is unheard of... until now.

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18 Data A first class citizen

19 Data A first class citizen Understand the Data Manage the Data Maximise the ROI

20 Where does it come from?

21 Where does it go?

22 Conventional Supply Chain a familiar picture

23 Taking Data to a new Level

24 KnowledgeManagement

25 Knowledge Management To get the right answers you have to ask the right questions

26 Knowledge Management Questionnaire Engine Market Research Surveys Customer Feedback Surveys Education & Training Compliance Process Risk Assessment Process Customer Support Desk Knowledge-based Configuration

27 Knowledge Management Easy-to-use Designer Drag& Drop interface Ribbon Toolbar Dockable Panels Floating Windows Preview Mode

28 Knowledge Management Designer

29 Knowledge Management Easy-to-use interface Full logic control of the path through the questionnaire Rules Engine to supply AI-type functionality Fully WYSIWYG editor et cetera et cetera et cetera all the good things you expect from us

30 Knowledge Management But there s more

31 Knowledge Management

32 Knowledge Management Provides all the standard functionality and then a lot more The extensible Calculation Engine means no practical limits The Rules Engine provides unparalleled flexibility The data-interactive Modelling System takes information gathering, interactive researching and targeted action to new levels Welcome to the New World Welcome to Knowledge Management