Associated Students, San Jose State University Information Technology IT Support Specialist

Transcription

1 Associated Students, San Jose State University Information Technology IT Support Specialist Position Title: IT Support Specialist Department: Information Technology Status: Part Time, Student Status (20 hours per week; 25 hours for summer) Reports To: Sr. Systems Engineer & Business Analyst Pay Range: $ $14.00 per hour (based on skills and experience) POSITION PURPOSE Under the direction and supervision of the Senior Systems Engineer & Business Analyst, the IT Specialist performs a variety of functions related to the daily IT Services, including, but not limited to, providing technical support, computer diagnostics and troubleshooting, research and development of new IT solutions, and collaborating with the team members. ASSOCIATED STUDENTS Associated Students (A.S.) represents the students of San José State University and speaks on their behalf for various policy making, academic and event planning decisions. Associated Students, SJSU is an independent n on-profit corporation serving as an auxiliary and student government for San Jose State University. EDUCATION / EXPERIENCE Must be a current SJSU student enrolled in Bachelors or Master s program in Computer Science / Engineering, or a related field. Must have IT related experience in the technologies listed under the required skills section. Must be prepared to handle technical challenges. ESSENTIAL DUTIES AND RESPONSIBILITIES: Troubleshooting and resolving hardware and software related issues. Installing and remove hardware and software components. 50% Troubleshooting, debugging, and enhancing the stability, feature set, and UI for new or an existing software applications (15%) Research and development of new methods, applications or programming strategies for improving performance, reliability of our IT resources and services (15%) Deploying computer updates and patches in a timely manner (10%) Train and educate other team members / staff members on as need basis (5%) Help and coordinate with certain non-programming / non-it related support or assistance on as need basis (5%) KNOWLEDGE, SKILLS, ABILITIES AND OUTCOMES: To perform this job successfully, this individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, must maintain professionalism, integrity, consistency and reliability at all times. Requires skills in troubleshooting software and hardware related issues Requires strong time and project management skills Willingness to be on-call as needed Requires excellent verbal and written communication skills Ability to work effectively and efficiently in a diverse University environment Ability to lift heavy objects that can sometimes weight 40lbs or more Required Skills / Credentials: Windows 7, Mac OS, Linux, Unix, ios, and Android. Windows 2008/2012, and Linux/UNIX type servers. DNS, DHCP, TCP/IP, SSH, GitHub, HTML, and Microsoft Active Directory is required. MySQL/SQL/Oracle AJAX / Javascript

2 HTML, CSS, XML Preferred Skills: Perl / Python / PHP / Powershell / UNIX Shell scripting GUIDELINES This position is not exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position within Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position. Associated Students, SJSU is an Equal Opportunity Employer and does not discriminate on the basis of gender, race, religion, color, national origin or ancestry, physical or mental disability, age, sexual orientation, pregnancy, marital status, covered veteran status, or any other basis protected by federal, state, or local law or regulation. Associated Students hires only individuals lawfully authorized to work in the United States (Public Law ). APPLICATIONS Applicants must submit a completed Associated Students employment application, current resume, letter of introduction and three professional references. Application materials must be submitted via to mohammed.khasimi@sjsu.edu with a Subject Line: IT Support Specialist. or send to: Mohammed Khasimi Associated Students, SJSU One Washington Square San Jose, CA DEADLINE Applicants must submit ALL required and completed Associated Students, SJSU application materials to the em ail address listed above. Incomplete application packets will not be considered. The position will remain open un til filled.

3 Application for Student Employment Associated Students, SJSU is a non-profit corporation that provides quality programs, services and resources that support and strengthen San José State University s mission of instruction, research and public service. An Equal Opportunity Employer It is the policy of Associated Students, SJSU to treat all staff and applicants for employment in a fair and equitable manner in all its relations, without regard to age, disability, gender, marital status, medial condition, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, and any other area protected, or which may become protected, under state or federal law or campus policy. Questions regarding this policy should be directed to the Associated Students Human Resources Department at (408) Instructions 1) Applications for the posted vacancies must be received no later than the closing date. 2) Please read carefully and print answers to all questions in blue or black ink. 3) Indicated the job title, department, or reference number for which you are applying. 4) All sections of the application must be completed. 5) Applications are evaluated on the basis of information provided. Failure to provide sufficient information that shows evidence of meeting minimum qualifications will result in disqualification. 6) Please submit the application to the appropriate department or the Associated Students Human Resources Department (as-hr@sjsu.edu). A.S. Department Job Title Date Applicant Information Last name: First name: Middle Initial: SJSU Tower ID Number: Street Address: City: State: Zip: Home Phone Number: Work Phone Number: Cell Phone Number: Address: Major: Year Admitted to SJSU: Year Graduating: Emergency Contact Information Last Name: First Name: Relationship: Street Address: City: State: Zip: Home Phone Number Work Phone Number: Cell Phone Number: Address: Other Information Are you currently an SJSU student or will be enrolled as one at the start of employment? Yes No If you are not a United States citizen, are you authorized to work in the United States? Yes No In accordance with the immigration Reform and Control Act of 1986, proof of employment eligibility and identification are required at the time of hire.

4 Are you on the Federal Work Study Program? If yes, what is your total annual allocation? Yes No Have you ever been dismissed from employment? If yes, why? Yes No Have you previously been employed by Associated Students, SJSU? If yes, which department and supervisor? Yes No Do you need reasonable accommodations to perform the essential functions of this position? If yes, what kind of accommodations could A.S. provide to enable you to perform the functions of this position? Yes No We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests. Work History Name of Employer: Name of Employer: Supervisor s Name: Supervisor s Name: Phone Number: Phone Number: Type of work: Type of work: Dates of Employment (Month/Year): From: / To: / Reason(s) for leaving: Dates of Employment (Month/ Year): From: / To: / Reason(s) for leaving: May we contact your previous employer? Yes No May we contact your previous employer? Yes No

5 Qualifications Please briefly list and describe your experience, training, skills, knowledge and abilities that qualify you for this position. References (Please list professional references that are not family members or personal friends) Name Phone Number Occupation Relationship Availability Monday Tuesday Wednesday Thursday Friday Saturday Sunday Applicant Statement With the submission of this application I understand and commit to the following: I certify that answers and statements given herein in this application for employment are complete and true. I authorize investigation of all statements contained in this application for employment as necessary in arriving at an employment decision and waive the right to hold Associated Students, SJSU and persons contacted liable. I understand that job-related background checks will be completed before hire and my signature on my application is my consent and my authorization for Associated Students, SJSU or its authorized agent to conduct a background investigation related to the position for which I am applying. I understand that background checks may include criminal history, identity check, fingerprinting, or other background checks permitted by law. If employed, I understand that any falsification of information on this application, resume, or during interview(s) may be cause for termination. I understand that if I apply electronically, the submission of my application will be considered as representative of my signature and I may be asked to sign a hard copy of the application format a later date. Signature of applicant Date The latest San José State University Safety 101 Uniform Campus Crime and Security Report are available. You may request a hard copy of San José State University s annual safety report by contacting the University Police Department at (408) or visiting the website at Revised October 2015