Enterprise M2M: The Cost & Revenue Upsides

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1 Session Two:

2 Session 2: Moderator: Robin Duke-Woolley Founder/CEO Beecham Research Panelists: Sierra Wireless Brian Anderson, VP Marketing, Solutions & Services Telenor Connexion Gwenn Bjornstad Larsson, Head of Regions America Deutsche Telekom Niclas Andersson, Sr. Manager, International Sales Development

3 Session 2: Big Data: The Machine Cloud brings an Analytics Sea-Change Enterprise M2M: M2M turns Service Agreements into Revenue Customer Service: The In-Source vs. Out-Source Question M2M & Warranties: Stopping the Revenue Leak

4 Big Data: The Machine Cloud brings an Analytics Sea-Change M2M Cloud Platform How much data should I collect? Where do I store my data? What do I do with my data? Do I need analytics?? Volume, Velocity, Variety, and Veracity

5 Session 2: Big Data: The Machine Cloud brings an Analytics Sea-Change Enterprise M2M: M2M turns Service Agreements into Revenue Customer Service: The In-Source vs. Out-Source Question M2M & Warranties: Stopping the Revenue Leak

6 Session 2: Big Data: The Machine Cloud brings an Analytics Sea-Change Manufacturing: M2M turns Service Agreements into Revenue Customer Service: the In-Source vs. Out-Source Question M2M & Warranties: Stopping the Revenue Leak

7 Enterprise M2M: M2M turns Service Agreements into Revenue M2M Connectivity is like a utility these days everyone needs it, but takes it for granted until it stops working.. SLAs: Uptime of equipment and networks Service Desks: Located in remote locations with shared staff Service Portals: Based on non-realtime data Result low service pricing and unsatisfied customers during an outage What the industry really needs.. SLAs: Uptime of equipment + fast response times Service Desks: 24 x 7 dedicated support to M2M; proactive Service Portals: Based on REALTIME data, realtime triggers Result: A non-utility service providing customers a piece of mind

8 Enterprise M2M: M2M turns Service Agreements into Revenue Fire alarms need to work an SLA promise won t help but a good response team will..

9 Enterprise M2M: M2M turns Service Agreements into Revenue Telenor Connexion Embedding business and life critical connected services Gwenn Larsson

10 Session 2: Big Data: The Machine Cloud brings an Analytics Sea-Change Manufacturing: M2M turns Service Agreements into Revenue Customer Service: the In-Source vs. Out-Source Question M2M & Warranties: Stopping the Revenue Leak

11 Session 2: Big Data: The Machine Cloud brings an Analytics Sea-Change Manufacturing: M2M turns Service Agreements into Revenue Customer Service: The In-Source vs. Out-Source Question M2M & Warranties: Stopping the Revenue Leak

12 Deutsche Telekom M2M strategy deep dive M2M from connecting everybody to connecting everything global SIM, open and scalable platform, global service alliance, global partner and developer network. Call-a-Bike Remote Socket M2M Partner Portal M2M Marketplace Innovations with ideabird Connected Fire Detector Remote machines management Global services M2M M2M Solutions Global developer network M2M Services M2M Developer Platform M2M Access & Enabler Platform Open and scalable platform, global SIM International Marketing Online Marketing Direct Marketing & Events Analysts Relations

13 Deutsche Telekom s M2M partner network. Horizontal and vertical partnerships to support various M2M services and solutions Customer Retention E2E System Integration M2M Software Development M2M Equipment Development *exemplary illustration

14 Session 2: Big Data: The Machine Cloud brings an Analytics Sea-Change Manufacturing: M2M turns Service Agreements into Revenue Customer Service: The In-Source vs. Out-Source Question M2M & Warranties: Stopping the Revenue Leak

15 Thank you for attending! Presentations from today s conference will be available at

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