Advanced Diploma in Hospitality and Casino Management (English & Japanese Speaking) 1.5 GFHC-B / 2 GEHC-B HKMA PRIME /

Transcription

1 ( ) Advanced Diploma in Hospitality and Casino Management (English & Japanese Speaking).5 GFHC-B / GEHC-B HKMA PRIME / Gambling, Hospitality and Tourism Overview 3 Convention, Exhibition and Event Organization Hospitality Japanese I I Casino Operation Management Room Division Management Principles of Marketing 9 Hospitality Japanese II II Restaurant Operation Management Banqueting Managerial Skills 9 3 Customer Relationship Management Principles of Accounting 3 3 Economics Back House Operation Management 3 3 IELTS International English Project & Job Placement 3 80% I / II (Hospitality Japanese I / Hospitality Japanese II) MANABI GAIGO GAKUIN (MANABI MANABI HK$,000 I/II ( ) ( ) 99 96/9/M : ( ) 6 (Mature Students)

2 :00-0:00 :30 5: Venue W 6 3 Venue Z 7 HK$54,000 HK$9, ( ) 448-5( ) Course Outlines ( ) Gambling, Hospitality and Tourism Overview Hospitality and Tourism Industry Overview Hong Kong s Hospitality Industry Macau Oriental Gaming City ( Credit / 3 hours) Hotel Structure & Category Tour and Travel Operation IELTS International English ( ( Credits / hours) The module allows students to familiarise with the details of IELTS, equip themselves with different test taking techniques and strategies by practising the component papers of the IELTS examination and have a better understanding of their own strengths and weaknesses in the four language skills. Listening Listening for specific information Identifying opinion speakers Guessing the meaning of words Identifying reason and argument Reading Skimming and scanning information Identifying the main ideas and completing a summary Note-taking Skills in completing tables, charts or diagrams Skills in writing short answers; matching headings to paragraphs and matching causes and effects Hospitality Japanese I I Credits / 9 hours This module is an introductory Japanese course. By completing the course, students are able to learn at least 00 kanji & 800 words, which satisfy the criteria of taking the Japanese Language Proficiency Test (JLPT) level 4. The course also enables students to understand and acquire the specific Japanese terms and language patterns that fit into the hotel industry. Hospitality Japanese II II Credits / 9 hours) This module is designed for students who completed JLPT4 training. It is a continuation of Communication Skills I with extensive practice for conversation, reading, and writing for advancement to the intermediate level of Japanese. More terms of hospitality Japanese will be provided in this year. By completing the course, participants are able to learn at least 300 kanji &,500 words, which satisfy the criteria of taking the JLPT level 3. Room Division Management Credits / hours) Overview of Room Division and Front Office Environment. Product, Guest Cycle, Skills in Reservation Handling, Complaints Management. Unit operation details with focus in Concierge, Night Audit, and Housekeeping. Check-in, Check-out, Express Check-in and Modern Management System. Writing Responding to a given problem Presenting a point of view Describing people or places Editing technique Speaking Expressing opinions Exchanging and comparing Talking about specific topics Pronunciation and conversational information activities Restaurant Operation Management Credits / hours) Meal planning - a topic that teaches students how to set up different dining areas with respect to food engineering, hygienic and safety control, meals planning, and eating culture. Wine and food matching through practical wine and food matching theory, on-site wine and food tasting activities and course work to students. Introduction to different modern order management systems and the effect of data analysis of this application towards modern restaurant management.

3 Customer Relationship Management Credit / 3 hours) Introducing the importance of behavioral analysis and different ways of customer and or server behaviors affecting service delivery. Discussion on different behavioral approach and practice for customer orientation, channeling sales and increasing service efficiency. Orientation Theory, Pre-arrival Preparation, Departure Preparation, Value Added and Customer Care etc. Economics Credit / 3 hours) This module provides students with the basic principles of economic analysis. The course is divided into two parts: Microeconomic: Analysis of firms and individual behaviors, and the operation of markets. Macroeconomic: The behavior of economy-wide measures such as output, unemployment, money, interest rates, inflation and exchange rates and discussion on government intervention through regulatory and monetary polices. Managerial Skills Credits / hours) Self-management with introduction to concept of time and stress management. Ways of cultivating leadership with introduction on supportive communication skills, and creativity. Understanding effectiveness and efficiency and different methodologies in enhancing both. Understanding power difference, and skills in team building and team management. Techniques in conflict management with special focus in coaching and counseling, and negotiation skills. Principles of Accounting Credit / 3 hours) This module equips students to understand the basic accounting principles and their application to various businesses with special focus on the hospitality industry. Topics cover the study of the accounting cycle of recording, summarizing, and reporting financial information. Analyzes information from the viewpoint of the hospitality industry. Casino Operation Management Credits / hours) Introduction to the gaming industry with specific focuses in regulation and regulatory body, the development of game products and types of games, and structures. Introduction to key management tools of gaming operation such as staffing and responsibilities, table game hold, player rating systems, accounting and currency reporting methods. In-depth coverage in cage operation, granting credits, collections and settlements procedures. Specific studies about slot management, table games, and sports books, racing operations. Theoretical topics of game mathematics, statistics and casino marketing techniques. Principles of Marketing Credits / hours) Understanding customer needs, segmenting target customers and channeling sales with different promotion strategies. Different marketing models like 4P, Structure-Conduct-Performance (SCP), Sales and Promotion Technology stipulates to hospitality and tourism industry. Convention, Exhibition and Event Organization Credits / hours) The fundamental concept about Meeting and International Convention The trends of convention and exhibition industry and its relationship with the hotel and tourism industry Practical skills in the planning of MIC such as budget planning, legal practice, monitoring of services personnel and contractors Techniques in floor and program planning Design of registration and housing. Crisis management and international promotion. Banqueting Credit / 3 hours) Identify and explain the factors influencing the development of the banqueting market. Strategy and skills in banqueting management. Back House Operation Management Credit / 3 hours) The Procurement Department s operation, with focus on how to increase productivity, control costs, and different pricing strategies will be discussed The role of Human Resources Department, with focus on the HR policies of how to recruit, select and train. Project(Evening Part-time students)/job Placement(Full-time students) / ( Credit / 3 hours Supervision & 00 hours Placement) This module requires students to practice in different hotels or positions in service industry for 00 hours job placement, whereas part-time students are assessed with practical project. The module helps students to solidify all the theories learned before.

4 Advanced Diploma in Hospitality and Casino Management (English & Japanese Speaking).5 GFHC-B / GEHC-B / * Principles of Accounting LCC / A-LEVEL Principle of Accounts E * (Hospitality Japanese) JLPT 4 HK$4000 * I II Hospitality Japanese I & II) JLPT 3 HK$4000. HK$ HK$ HK$000 I / II Mr/Ms..

5 Advanced Diploma in Hospitality and Casino Management (English & Japanese Speaking).5 GFHC-B ) / GEHC-B ) *.5 GFHC-B W GEHC-B Z X.5 ) HK$9,000 M Mature Student HKMA HKMA EMCP ( X.5 ) HK$6,00 M (