WHITE PAPER THE TOTAL COST OF OWNING UNSTRUCTURED INFORMATION ABOUT THE AUTHOR. Decoding Information Governance, Big Data and ediscovery

Size: px
Start display at page:

Download "WHITE PAPER THE TOTAL COST OF OWNING UNSTRUCTURED INFORMATION ABOUT THE AUTHOR. Decoding Information Governance, Big Data and ediscovery"

Transcription

1 NUIX WHITE PAPER ABOUT THE AUTHOR Barclay Blair, President and Founder, ViaLumina Barclay T. Blair is an advisor to Fortune 500 companies, software and hardware vendors, and government institutions, and is an author, speaker, and internationally recognized authority on information governance. Barclay has led several high-profile consulting engagements at the world s leading institutions to help them globally transform the way they manage information. He is the awardwinning author of several books, including the upcoming "Information Governance for Dummies." THE TOTAL COST OF OWNING UNSTRUCTURED INFORMATION Decoding Information Governance, Big Data and ediscovery WHITE PAPER

2 FOREWORD How much does your data really cost? And how much is it worth? Simple questions, but the answers are far more complex than most people think. For several years the technology industry has been abuzz about Big Data. This term has as many definitions as there are vendors trying to sell you something. In essence, it s the idea that the data we store has huge hidden value, if only we had the expertise and technological power to extract it. When most vendors talk about Big Data, they are referring to structured data the well-organized tables, rows and columns of databases and enterprise applications. But unstructured data particularly human-generated documents and communications represent around 80% of all the information we store. Although unstructured data contains at least as much potential value and risk to the organization as its structured counterpart, we only have a very limited understanding of what it contains. We call this dark data. This lack of transparency is one of the many reasons organizations have an entrenched bias against deleting data. People fear they will be penalized by regulators or courts for destroying information. They lack rigorous frameworks or powerful enough tools to identify what documents should be deleted and implement the deletion process across multiple systems based on their content. The Big Data promise of value albeit an uncertain value at an undefined future date is the second main reason many organizations believe it s better to keep everything. But retaining data is no big deal because storage is cheap, right? Organizations underestimate the costs of storing data in many ways. They think storage is cheap because they see a terabyte hard disk on sale at an office supplies store for less than the price of a bookcase. They are only beginning to understand the hidden costs such as the lost opportunities of mismanaging information and forget the true costs are spread across the organization, not just a line item in the IT department budget. And they think some of the largest costs, such as the massive expense and disruption of ediscovery, will happen infrequently and be managed without great cost. This situation is reaching a critical point. By 2015, if not before, the growing costs and risks will have forced most large organizations to change the way they approach retaining, valuing and disposing of their data. Understanding the true cost is an essential first step. This is why Nuix was pleased to ask Barclay Blair to conduct this important piece of research into the costs of owning unstructured data. Barclay is a leading thinker in the field of information governance. This work has delivered innovative ideas and practical frameworks that will progress the way information governance vendors and practitioners think and work for many years to come. Eddie Sheehy Chief Executive Officer, Nuix PAGE 2

3 THE TOTAL COST OF OWNING UNSTRUCTURED INFORMATION Decoding Information Governance, Big Data and ediscovery CONTENTS Foreward... 2 Executive Summary... 3 Introduction: Information Wants to Be Free. So What Will That Cost Me?... 4 What Is Unstructured Information and Why Is It So Challenging?... 5 Calculating The Cost Of Owning Unstructured Information... 6 Establishing The Facts... 6 Sources of Cost... 6 Ten Factors Driving the Total Cost of Owning Unstructured Data... 7 Realizing the Benefits of Better Information Governance... 8 Mismanaging the Asset: The Shame of Lost Opportunity... 9 Full Cost Accounting for Information The Path to Information Value...11 Challenging The Culture The Information Calorie Information Cap and Trade Final Thoughts Endnotes and References EXECUTIVE SUMMARY The information environment is changing. Data volumes are growing, but unstructured information is growing faster than our ability to manage it. This creates enormous complexity and risk, while making it difficult for organizations to generate real value from all this information. Despite this looming crisis, most organizations have limited ability to quantify the real cost of owning and managing unstructured information. Determining the total cost of owning unstructured information is an essential precursor to managing and monetizing that information. This paper explains why unstructured information is different and proposes a new model for calculating its total cost. It also advances several new ideas such as Full Cost Accounting for Information, the Information Calorie, and Information Cap and Trade that are designed to change the way that organizations think about and manage their unstructured information. PAGE 3

4 INTRODUCTION: INFORMATION WANTS TO BE FREE. SO WHAT WILL THAT COST ME? Storing things is cheap... I ve tended to take the attitude, Don t throw electronic things away. Data scientist, quoted in the New York Times, The company spent $900,000 to produce an amount of data that would consume less than 1/4 of the available capacity of an ordinary DVD. RAND study on ediscovery, We are not very good at figuring out what information costs. Many organizations act like storage is an infinitely renewable resource. But, somehow, enterprise storage spending rises each year, even as the root commodity (disk drives) grows ever cheaper and denser. Some of this is simple ignorance. The executive who concludes that a terabyte costs $49.95 after browsing the shelves of Costco on the weekend is of little help. Some of it is old-fashioned miscommunication. IT departments do not see (or pay for) the full cost of ediscovery and litigation. Even when IT partners with litigators, what they learn rarely drives strategic IT decisions. Conversely, law departments (and outside firms) rarely own the IT consequences of their litigation strategies. When the litigation fire needs to be put out, nobody calculates the cost of gas for the fire trucks. But, calculating the cost of information especially information that does not sit neatly in the rows and columns of enterprise systems of record is complex. It is more art than science. And it is more politics than art. There is no Aristotelian Golden Mean for information. The importance of understanding the total cost of owning unstructured information is only growing. We are at the beginning of a seismic economic shift in the information landscape (an investment fund 3 ), one that promises to not only reinvent society, (MIT data scientist 4 ) but also to create the new oil... a new asset class touching all aspects of society (World Economic Forum 5 ). We are entering the epoch of Big Data an era of Internet-scale enterprise infrastructure, powerful analytical tools, and massive data sets from which we can potentially wring profound new insights about business, society, and ourselves. An epoch that, according to McKinsey, promises to save the EU public sector billions of euros, increase retailers margins by 60%, reduce US national health care spending by 8%, and create hundreds of thousands of jobs. 6 However, the early days of this epoch are unfolding in almost total ignorance of the true cost of information. In the near-nirvana contemplated by some Big Data proponents, all data is good, and more data is better. It would be an exaggeration to say that there is no awareness of potential Big Data downsides. A recent Big Data study by the Pew Research Center was positive overall, but did note concerns about privacy, social control, misinformation, civil rights abuses, and the possibility of simply being overwhelmed by the deluge of information. 7 However, the real-world burdens of managing, protecting, searching, classifying, retaining, producing, and migrating unstructured information are foreign to many Big Data cheerleaders. This may be because the Big Data hype cycle 8 is not yet in the trough of disillusionment where the reality of corporate culture and complex legal requirements sets in. But set in it will, and when it does, the demand for intelligent analysis of costs and benefits will be high. Information professionals must be ready ready with new models for thinking about unstructured information. Models that calculate the risks of keeping too much of the wrong information as well as the benefits of clean, reliable, and accessible pools of the right information. Models that drive desirable behavior in the enterprise, and position organizations to succeed on the next frontier for innovation, competition, and productivity. 9 Smart leaders across industries will see using big data for what it is: a management revolution. Harvard Business Review Information professionals must be ready ready with new models for thinking about unstructured information. PAGE 4

5 WHAT IS UNSTRUCTURED INFORMATION AND WHY IS IT SO CHALLENGING? Information retrieval is a significant problem for businesses. Further, the extent of the problem worsens with increasing size of the document collection [and] the less formal the information stored. Information Retrieval in Business: An Unmet Challenge 10 Unstructured information, at its simplest, is information that does not reside in the rows and columns of a database. Any database user understands that the meaning of a field in a database is a combination of what the row and the column each mean, such as the price of a widget on a certain date. However, unlike the structured information that resides in databases, unstructured information does not always have a predetermined form, business purpose, use, value, or security classification. As a result, managing unstructured information is tricky. Many long-established techniques for database administration simply do not apply. This complexity also makes calculating the total cost of unstructured information difficult. Unstructured information comes in many forms, including word processing documents, spreadsheets, social media posts, and log files automatically generated by computer servers. Some unstructured information has more structure than others ( messages, for example, all have a header, subject line, and message body). Some call this information semi-structured information, but for our purposes, we will use the term unstructured information to include semi-structured information as well. The volume of unstructured information is growing dramatically. Analysts estimate that, over the next decade, the amount of data worldwide will grow by 44 times (from.8 Zetabytes to 35 Zetabytes: 1 Zetabyte = 1 trillion Gigabytes). 11 However, the volume of unstructured information will actually grow 50% faster than structured data. Analysts also estimate that fully 90% of unstructured information will require formal governance and management by In other words, the problem of unstructured information governance is growing faster than the problem of data volume itself. What makes unstructured information so challenging? There are several factors, including: Horizontal vs. Vertical. Unstructured information is typically not clearly attached to a department or a business function. Unlike the vertical focus of an ERP database, for example, an system serves multiple business functions from employee communication to filing with regulators for all parts of the business. Unstructured information is much more horizontal, making it difficult to develop and apply business rules. Formality. The tools and applications used to create unstructured information often engender informality and the sharing of opinions that can be problematic in litigation, investigations, and audits as has been repeatedly demonstrated in front page stories over the past decade. This problem is not likely to get any easier as social media technologies and mobile devices become more common in the enterprise. Management Location. Unstructured information does not have a single, obvious home. Although systems rely on central messaging servers, is just as likely to be found on a file share, mobile device, or laptop hard drive. This makes the application of management rules more difficult than the application of the same rules in structured systems, where there is a close marriage between the application and the database. Ownership Issues. No employee thinks that they own data in an accounts receivable system like they own their , or documents stored on their hard drive. Although such information generally has a single owner, i.e., the organization itself, this mindset can make the imposition of management rules for unstructured information more challenging than structured data. Classification. The business purpose of a database is generally determined prior to its design. Unlike structured information, the business purpose of unstructured information is difficult to infer from the application that created or stores the information. A word processing file stored in a collaboration environment could be a multi-million dollar contract or a lunch menu. As such, classification of unstructured content is more complex and expensive than structured information. Taken together, these factors reveal a simple truth: managing unstructured information is a separate and distinct discipline from managing databases. Moreover, determining the costs and benefits of owning and managing unstructured information is a unique but essential challenge. Analysts estimate that fully 90% of unstructured information will require formal governance and management by PAGE 5

6 CALCULATING THE COST OF OWNING UNSTRUCTURED INFORMATION Any system designed to calculate the cost or benefit of a business strategy is inherently political. That is, it is an argument designed to convince an audience. Well-known models like Total Cost of Ownership (TCO) and Return on Investment (ROI) are primarily decision tools designed to help organizations predict the economic consequences of a decision. While there are certainly objective truths about the information environment, human decision-making is a complex and imperfect process. There are plenty of excellent guides on how to create a standard TCO or ROI. That is not our purpose here. Rather, we want to inspire creative thinking about how to calculate the cost of owning unstructured information, and thus help organizations minimize the risk and maximize the value of unstructured information. ESTABLISHING THE FACTS Any economic model for calculating the cost of unstructured information depends on reliable facts. But facts can be hard to come by. A client recently went in search of an accurate number for the annual cost per terabyte of Tier 1 storage in her company. Her company s storage environment was completely outsourced, leading her to believe that the number would be transparent and easy to find. However, after days spent poring over the massive contract, she was no closer to the truth. Although there was a line item for storage costs, the true costs were buried in complexity fees and other opaque terms. Organizations need tools that help them establish facts about their unstructured information environment. The business case for better management depends on these facts. Look for tools that can help you: Find unstructured information wherever it resides across the enterprise, including systems, shared network drives, legacy content management systems, and archives. Enable fast and intuitive access to basic metrics such as size, date of last access, and file type. Provide sophisticated analysis of the nature of the content itself to drive classification and information lifecycle decisions. Deliver visibility into the environment through dashboards that are easy for non-specialists to configure and use. SOURCES OF COST Unstructured information is ubiquitous. It is typically not the product of a single-purpose business application. It often has no clearly defined owner. It is endlessly duplicated and transmitted across the organization. Determining where and how unstructured information generates cost is difficult. However, it is possible. Our research shows that there are at least ten key factors that drive the total cost of owning unstructured information. These ten factors identify where organizations typically spend money throughout the lifecycle of managing unstructured information. These factors are listed in Figure 1, along with examples of elements that typically increase cost ( Cost Drivers, on the left side) and elements that typically reduce costs ( Cost Reducers, on the right hand side). It has clearly captured the hearts (and wallets) of VCs with big data financing eclipsing the $1 billion mark since Q CB Insights Big Data Research Organizations need tools that help them establish facts about their unstructured information environment. PAGE 6

7 Ten Factors Driving The Total Cost of Owning Unstructured Information Cost Drivers: Examples Cost Reducers: Examples Outdated, unenforced policies Poorly defined information ownership and governance Open loop, reactive ediscovery processes Uncontrolled information repositories Modernist, paper-focused information rules ediscovery Disposition Classification and Organization Digitization and Automation Storage and Network Infrastructure Information Search, Access, Collaboration Migration Formal, communicated, and enforced policies Automated classification and organization Defensible deletion and selective content migration Data maps Proactive, repeatable ediscovery procedures Ad hoc, unstructured business processes Disconnected governance programs Policy Management and Compliance Discovering and Structuring Business Processes Knowledge Capture and Transfer Clear corporate governance Managed and structured repositories FIGURE 1: KEY FACTORS DRIVING COST 1. ediscovery. Finding, processing, and producing information to support lawsuits, investigations and audits. Unstructured information is typically the most common target in ediscovery, and a poorly managed information environment can add millions of dollars in cost to large lawsuits. Simply reviewing a gigabyte of information for litigation can cost $14, Disposition. Getting rid of information that no longer has value because it is duplicate, out of date, or has no value to the business. In poorly managed information environments, just separating the wheat from the chaff can cost large organizations millions of dollars. For enterprises with frequent litigation, the risk of throwing away the wrong piece of information only increases risk and cost. Better management and smart information governance tools drive costs down. 3. Classification and Organization. Keeping unstructured information organized so that employees can use it. Also necessary so management rules supporting privacy, privilege, confidentiality, retention, and other requirements can be applied. 4. Digitization and Automation. Many business processes continue to be a combination of digital, automated steps and paper-based, manual steps. Automating and digitizing these processes requires investment, but also can drive significant returns. For example, studies have shown that automating Accounts Payable can reduce invoice processing costs by 90 percent Storage and Network Infrastructure. The cost of the devices, networks, software, and labor required to store unstructured information. Although the cost of the baseline commodity (i.e., a gigabyte of storage space) continues to fall, for most organizations overall volume growth and complexity means that storage budgets go up each year. For example, between 2000 and 2010, organizations more than doubled the amount they spent on storage-related software even though the cost of raw hard drive space dropped by almost 100 times. 6. Information Search, Access, and Collaboration. The cost of hardware, software, and services designed to ensure that information is available to those who need it, when they need it. This typically includes enterprise content management systems, enterprise search, case management, and the infrastructure necessary to support employee access and use of these systems. 7. Migration. The cost of moving unstructured information from outdated systems to current systems. In poorly-managed information environments, the cost of migration can be very high so high that some organizations maintain legacy systems long after they are no longer supported by the vendor just to avoid (more likely, to simply defer) the migration cost and complexity. 8. Policy Management and Compliance. The cost of developing, implementing, enforcing, and maintaining information governance policies on unstructured information. Good policies, consistently enforced, will drive down the total cost of owning unstructured information. 9. Discovering and Structuring Business Processes. The cost of identifying, improving, and routinizing business processes that are currently ad hoc and disorganized. Typical examples include contract management and accounts receivable as well as revenue-related activities such as sales and customer support. Moving from informal, and documentbased processes to fixed workflows drives down cost. 10. Knowledge Capture and Transfer. The cost of capturing critical business knowledge held at the department and employee level and putting that information in a form that enables other employees and parts of the organization to benefit from it. Examples include intranets and their more contemporary cousins such as wikis, blogs, and enterprise social media platforms. Our research shows that there are at least ten key factors that drive the total cost of owning unstructured information. PAGE 7

8 REALIZING THE BENEFITS OF BETTER INFORMATION GOVERNANCE Smart organizations will invest in each of the ten factors that drive the total cost of owning unstructured information. However, the return on this investment and the ease of realizing that return varies significantly among the factors, as shown in Figure 2. For example, thanks to years of innovation and obvious monetary incentives, we believe it is likely that most organizations can realize significant ediscovery cost reduction through better Information Governance. As such, ediscovery appears on the far right of Figure 2. Fundamentally rewiring critical business processes, though a high-return activity, is very difficult for most organizations. As such, Discovering and Structuring Business Processes appears not only to the far left of Figure 2, but also nearer the top, as the potential for cost reduction is greater than that represented by improving ediscovery processes. Figure 2 represents our view of the magnitude of the cost reduction opportunity and the relative difficulty of successfully realizing that reduction for a typical large organization. We encourage organizations to adapt this model to their unique situation as they build and deploy a strategy for better managing unstructured information. Lowering The Total Cost of Owning Unstructured Information Lowering The Total Cost of Owning Unstructured Information RELATIVE VALUE OF POTENTIAL COST REDUCTION higher Discovering and Structuring Business Processes Policy Management and Compliance Information Search, Access, Collaboration Digitization and Automation Migration Classification and Organization Disposition Storage and Network Infrastructure Knowledge Capture and Transfer ediscovery lower lower EASE OF REALIZING COST REDUCTION higher FIGURE 2: REALIZING THE BENEFITS We encourage organizations to adapt this model to their unique situation as they build and deploy a strategy for better managing unstructured information. PAGE 8

9 MISMANAGING THE ASSET: THE SHAME OF LOST OPPORTUNITY The attitude around here is that it is less risky to have too much information than to not have a piece of information that we might need. Fortune 500 Information Governance Professional In the summer of 2012, dozens of freshly painted black ships began appearing in the Persian Gulf. The ships were in no hurry: many of them simply floated silently, anchored in the waters off Bandar Abbas. Some had turned off their GPS tracking equipment, and had been newly registered in ports-of-call like Funafuti, the capital of Tuvalu. However, the vessels were not post-apocalyptic cruise ships full of adventure tourists. They were tankers full of oil - millions of barrels of Iranian crude that Iran could not sell. A global embargo was tightening, and rather than reduce production, Iran turned its shipping fleet into a raft of floating storage tanks. What is Iran s true cost here? Is it the money it takes to repaint, re-register, and float the tankers in the Gulf? Is it the cost of storing the oil? Of course not. The true cost is that of lost opportunity - the revenue lost because there is no opportunity to convert oil into cash. The difficulty of monetizing their resource (thankfully) makes it more difficult for the country to achieve its geopolitical aims. Information storage costs cannot be dismissed. Each year the billions that organizations worldwide spend on storage grows, even though the cost of a hard drive is less than 1% of what it was about a decade ago. We have treated storage as a resource that has no cost to the organization outside of the initial capital outlay and basic operational costs. This is shortsighted. And outdated. The true cost of mismanaging information is much more profound. It is the cost of opportunity lost. The lost benefit of information that is disorganized, created and then forgotten, cast aside and left to rot. Information that cannot be brought to market. Organizations that realize this, and invest in managing and leveraging their unstructured information, will be the winners of the next decade. Most organizations own vast pools of information that is effectively dark : they don t know what it is, where it is, who is responsible for managing it, or whether it is an asset or a liability. It is not classified, indexed, or managed according to the organization s own policies. It sits in shared drives, mobile devices, abandoned content systems, single-purpose cloud repositories, legacy systems, and outdated archives. Like the oil floating in the Gulf, it cannot be used or monetized. And, when the light is finally flicked on for the first time by an intensive hunt for information during ediscovery, this dark information can turn out to be a liability. An message about paying off fat people who are a little afraid of some silly lung problem might seem innocent until it is placed in front of a jury as evidence that a drug company did not care that its diet drug was allegedly killing people. 16 For an oil company, the true cost of mismanaging geophysical information is losing potential upstream assets to competitors, i.e., holes in the ground from which millions of dollars worth of hydrocarbons can be extracted. In this market, information is routinely thought of as an asset, with seismic data priced and bought and sold along with physical assets. The more accurate the information, the more timely, the better organized and classified the information, the more valuable the information asset. Analogizing between oil and information is no accident. Everyone from venture capitalists, 17 to analysts, 18 to the European Commission have noted that Data is a 21st century commodity: it s the new oil. 19 The analogy to oil is apt. Oil fuels the global economy, but its extraction and use are not free. It has undesirable side effects, just like information. Smart, forward-looking organizations will work diligently to quantify and manage the cost of those side effects. We have treated storage as a resource that has no cost to the organization outside of the initial capital outlay and basic operational costs. PAGE 9

10 FULL COST ACCOUNTING FOR INFORMATION For a variety of reasons, most communities and their citizens do not know the real cost of managing solid waste, making it more difficult to reach good decisions about solid waste management options. Florida Department of Environmental Protection 20 It is difficult for organizations to make educated decisions about unstructured information without knowing its full cost. Models like TCO and ROI are designed for this purpose, and have much in common with Full Cost Accounting models. Full Cost Accounting seeks to create a complete picture of costs that includes past, future, direct, and indirect costs rather than direct cash outlays alone. Full Cost Accounting has been used for many purposes, including the decidedly earthbound task of determining what it costs to take out the garbage, and the loftier task of calculating how much the International Space Station really costs. A closely-related concept, often called triple bottom line, has gained traction in the world of environmental accounting, positing that organizations must take societal and environmental costs as well as monetary costs into account. The US EPA promotes the use of Full Cost Accounting for municipal waste management, and several states have adopted laws requiring its use. It is fascinating and no accident that this accounting model has been widely used to calculate the full cost of managing an unwanted byproduct of modern life. The analogy to outdated, duplicate, and unmanaged unstructured information is clear. Applying the principles of Full Cost Accounting to information can increase cost transparency and drive better management decisions. In municipal garbage systems where citizens do not see a separate bill for taking out the garbage, it is more difficult to get new spending on waste management approved. 21 Without visibility into the true cost, how can citizens or CEOs make informed decisions? Organizations should investigate Full Cost Accounting models for calculating the total cost of owning unstructured information. Consider costs such as: General and administrative costs, such as cost of IT operations and personnel, facilities, and technical support. Productivity gains or losses related to the information. Legal and ediscovery costs associated with the information and information systems. Indirect costs such as the accounting, billing, clerical support, contract management, insurance, payroll, purchasing, and so on. Upfront costs, such as the acquisition of the system, integration and configuration, and training. This should include the depreciation of capital outlays. Future costs, such as maintenance, migration, and decommissioning of information systems. Future outlays should be amortized. Applying the principles of Full Cost Accounting to information can increase cost transparency and drive better management decisions. PAGE 10

11 THE PATH TO INFORMATION VALUE 70% of managers and executives say data are extremely important for creating competitive advantage. The key, of course, is knowing which data matter, who within a company needs them, and finding ways to get that data into users hands. At its peak during WWII, 70,000 people came to work every day at the Brooklyn Navy Yards. The site was once America s premier shipbuilding facility, building the steam-powered Ohio in 1820 and the aircraft carrier USS Independence in the 1950s. But, the site fell apart after it was decommissioned in the 1960s. Today, an Admiral s Row of Second Empire-style mansions once occupied by naval officers are an extraordinary sight, with gnarled oak trees pushing through the rotting mansard roofs. 23 However, after decades of decay, the Navy Yards are being reborn as the home of hundreds of businesses from major movie studios to artisanal whisky makers taking advantage of abundant space and a desirable location. There were three phases in the Navy Yards rebirth: 1. Clean. Survey the site to determine what had value and what did not. Dispose of toxic waste and rotting buildings, and modernize the infrastructure. 2. Build and Maintain. Implement a plan to continuously improve, upgrade, and maintain the facility. 3. Monetize. Lease the space. The Economist Intelligence Unit 22 Most organizations face a similar problem. However, our Navy Yards are the vast piles of unstructured information that were created with little thought to how and when the pile might go away. They are records management programs built for a different era like an automobile with a metal dashboard, six ashtrays, and no seatbelts. Our Navy Yards are information environments no longer fit for purpose in the Big Data era, overwhelmed by volume and complexity. 1. Clean We should put the Navy Yard blueprint to work, by first identifying our piles of rotting unstructured information. Duplicate information. Information that has not been accessed in years. Information that no longer supports a business process. Information that we have no legal obligation to keep. The economics of such defensible deletion projects can be compelling simply on the basis of recovering the storage space, and thus reallocating capital that would have been spent on the annual storage buy. 2. Build and Maintain Cleaning up the Yard is only the first step. We cannot repeat the past mistakes. We avoid this by building and maintaining an information governance program that establishes our information Constitution (why), Laws (what), and Regulations (how). A corporate governance, compliance, and audit plan that gives the program teeth, and a technology infrastructure that makes it real. A defensible program to ensure we comply with the law and manage regulatory risk. 3. Monetize Information governance is a means to an end, and that end is value creation. Information governance also mitigates risk and drives down cost. But, extracting value is the key. Although monetization and value creation is often associated with structured data, new tools and techniques are creating exciting new opportunities for value creation from unstructured information. We are doing a bad job at managing information. McKinsey estimates that in some circumstances companies are using up to 80% of their infrastructure to store duplicate data. 24 Nearly half of respondents in a survey ViaLumina recently conducted said that at least 50% of the information in their organization is duplicate, outdated, or unnecessary. 25 We can do better. They are records management programs built for a different era like an automobile with a metal dashboard, six ashtrays, and no seatbelts. PAGE 11

12 THE PATH TO INFORMATION VALUE continued 3.5 trillion photos have been taken throughout human history. 10% of those were taken in the last 12 months. Blog.100memories.com For example, what if an organization could use sophisticated analytics on the account of their top salesperson (the more years of the better), look for markers of success, then train and hire salespeople based on that template? What is the pattern of a salesperson s communication with customers and prospects in her territory? What is the substance of the communication? What is the tone? When do they communicate? How are the patterns different between successful deals and failed deals? What knowledge and insight resides in the thousands of messages and gigabytes of content? The tools and techniques of Big Data applied to can bring powerful business insights. However, we have to know what questions to ask. According to Computerworld, the hardest part of using big data is trying to get business people to sit down and define what they want out of the huge amount of unstructured and semistructured data that is available to enterprises these days. 26 This creates opportunities. For example, McKinsey predicts that demand for deep analytical talent in the United States could be 50 to 60 percent greater than its projected supply by A chief reason for this gap is that, this type of talent is difficult to produce, taking years of training in the case of someone with intrinsic mathematical abilities. However, the more profound opportunity is for the 1.5 million extra additional managers and analysts in the United States who can ask the right questions and consume the results of the analysis of big data effectively. 27 Some companies are using analytics to set prices. For example, the largest distributor of heating oil in the US, sets prices on the fly, based on commodity prices and customer retention risks. 28 In a case that caught the attention of the morning news shows, with breathless lower thirds like, Are Mac Users Paying More? an online travel company revealed that, Mac users are 40% more likely to book four or five-star hotels... compared to PC users. 29 Despite the headlines, the company was not charging Mac users more. Rather, computer brand was a variable used to determine which products were highlighted. The path to information value is not necessarily linear. Different parts of your business may achieve maturity at different rates, driven by the unique risks and opportunities of the information they possess. 1. CLEAN 2. BUILD AND MAINTAIN 3. MONETIZE Information inventory Defensible deletion Information governance policies and procedures Corporate governance, compliance and audit Create value through information, e.g., drive sales and improve customer satisfaction Business insights Records retention and legal hold Technology Increase margin The tools and techniques of Big Data applied to can bring powerful business insights. PAGE 12

13 CHALLENGING THE CULTURE The best models for calculating the total cost of owning unstructured information are those that information professionals can use to challenge and change organizational culture. Much of the unstructured information that represents the greatest cost and risk to organizations is created, communicated, and managed directly by employees; i.e., by human beings. As such, better information governance relies in part on improving the way that those human beings use and manage information. The Information Calorie and Information Cap and Trade, explored below, are two models designed to help with this challenge. THE INFORMATION CALORIE A new study... examined consumer behavior before and after calorie counts were posted, and determined that when restaurants post calories on menu boards, there is a reduction in calories per transaction. Stanford University 30 The western world is suffering from an embarrassment of riches when it comes calories. 31 The calorie has been weaponized in the form of tasty, cheap, and fast food loaded with sugar and fat. Even a cup of coffee can contain as much as 800 calories. We have gotten very, very good at maximizing available calories, at a staggering cost: $190 billion per year in additional medical spending as a result of obesity in the US. Greater than the cost of smoking. 32 Governments are taking action. A new national healthcare law in the US requires restaurant chains to disclose calorie counts for the food they sell by 2013, building on similar state laws. 33 Calories are not inherently bad. We would literally die without them. But too many calories make us sick. The analogy to information is clear. Information is the lifeblood of our organizations and central to our survival. But too much unmanaged unstructured information leaves us fat, slow, and coughing and wheezing at the back of the pack. New York City recently passed a controversial law limiting the size of soft drinks that can be sold at movie theaters and convenience stores. The Bloomberg soda ban is based on the premise that humans need help making good choices. There is some basis for this approach, with studies showing that, for example, the size of the candy scoop determines how much free candy we eat. 34 It is still possible in New York to buy two smaller cups of soda, but it is hoped that inconvenience (and cost) will reduce overconsumption. Thinking about information as calories at your organization can improve awareness of its costs, and drive change. The goal is not to add friction to desirable behaviors like collaboration and mobile work, but rather to make it more difficult to create and consume empty information calories. Here are some tips to get started: Educate executives and employees about the cost of information mismanagement through anecdotes, case studies, and facts. Show employees their information footprint by regularly exposing them to the amount of data storage they are using in , shared drives, content management systems and other environments they work. With a little creative programming, you can post information calories on your menus. Design systems to minimize information calories. Examples include: preventing employees from exporting to.pst files; turning off the ability to store documents on desktop hard drives to encourage the use of managed collaboration environment; and requiring employees to send links to shared content, rather than creating yet another attachment. Clever technology and social engineering like the soda ban can drive healthy information behavior. Thinking about information as calories at your organization can improve awareness of its costs, and drive change. PAGE 13

14 INFORMATION CAP AND TRADE There s not a person in a business anywhere who gets up in the morning and says, Gee, I want to race into the office to follow some regulation. On the other hand, if you say, There s an upside potential here, you re going to make money, people do get up early and do drive hard around the possibility of finding themselves winners on this. Dale Yetsy, Environmental Policy Professor at Yale University 35 Originally designed as a regulatory approach for fighting acid rain in the 1980s, cap and trade has gained new attention as a method of curbing carbon emissions. Cap and trade systems differ from command and control regulatory approaches that mandate, rather than economically encourage, a course of action. In other words, rather than forcing companies to install scrubbers on power plant exhausts (command and control), cap and trade provides companies with an emissions quota, which they can hit as they see fit, and even profit from. Companies with unused room on their quota can sell those credits on specialized markets. Here are some tips for creating an information cap and trade system: Baseline the desired amount of information per system, department, and/or type of user. How much information do you currently have? How much has value? How much should you have? These are not easy questions to answer, but even rough calculations can make a big difference. Create information volume targets or quotas, and allocate them by business unit, system or user. This is the cap part of the system. Calculate the fully loaded cost of a unit of information, and adopt it as a baseline metric for the trade part of the system. Consider whether annual ediscovery costs can be allocated to this unit in a reasonable way. Create an internal accounting system for tracking and trading information units, or credits within the organization. Innovative departments will be rewarded, laggards will be motivated. Get creative in what the credits can purchase. New revenue-generating software? Headcount? Consider a cap and trade system for information. Do not limit the creation and storage of useful information that defeats the purpose of investing in information technology in the first place. Rather, design a cap and trade system that controls the amount of information pollution and rewards innovation and management discipline. While there is no objective right amount of information for every organization or department, we can certainly do better than as much as you want, junk or not. After all, nearly all sectors in the US economy had at least an average of 200 terabytes of stored data... and many sectors had more than 1 petabyte in mean stored data per company. 36 Moreover, up to 50 percent of that information is easily identifiable as data pollution. 37 So, we have a reasonable starting point. Source: ViaLumina & ediscovery Journal Information Governance Survey 2011 vialumina.com/survey ediscoveryjournal.com FINAL THOUGHTS We are not very good at figuring out what unstructured information costs. The data deluge is upon us. If we hope to manage and more importantly, monetize this deluge, we must challenge the way our organizations think about unstructured information. The first and most important step is developing the ability to convincingly calculate what unstructured information really costs, and then to discover ways we can reduce those costs and drive value. These are foundational skills for information professionals in the new era of Big Data. In this era, information is currency but a currency that only has value when information professionals drive innovation and management rigor in the unstructured information environment. The first and most important step is developing the ability to convincingly calculate what unstructured information really costs, and then to discover ways we can reduce those costs and drive value. PAGE 14

15 Endnotes 2012 ViaLumina, LLC. ( the authors ). All rights reserved. This publication may not be reproduced or distributed without the author s prior permission. The information contained in this publication has been obtained from sources the authors believe to be reliable. The authors disclaim all warranties as to the completeness, adequacy, or accuracy of such information and shall have no liability for errors, omissions or inadequacies herein. The opinions expressed herein are subject to change without notice. Although the authors may include a discussion of legal issues, the authors do not provide legal advice or services and their research should not be used or construed as such. This work should be cited as: Barclay T. Blair, The Total Cost of Unstructured Information: Decoding Information Governance, Big Data & ediscovery, December 2012, ViaLumina LLC. REFERENCES 1 Anne Eisenberg, What 23 Years of May Say About You, New York Times, April 7, Online at, 2 Nicholas M. Pace, Laura Zakaras, Where the Money Goes: Understanding Litigant Expenditures for Producing Electronic Discovery, RAND Institute for Civil Justice, Online at, MG1208.pdf 3 Nick Bilton, At Davos, Discussions of a Global Data Deluge, New York Times, January 25, Online at, 4 Alex Pentland, director of MIT s Human Dynamics Lab, as quoted by Edge.org in, Reinventing Society in the Wake of Big Data, August 8, Online at, org/conversation/reinventing-society-in-the-wake-of-big-data 5 World Economic Forum, Personal Data: The Emergence of a New Asset Class, January Online at, Report_2011.pdf 6 McKinsey Global Institute, Big data: The next frontier for innovation, competitions, and productivity. May Janna Quitney Anderson, Lee Ranie, Future of the Internet: Big Data, Pew Internet and American Life Project, July 20, Online at, Reports/2012/PIP_Future_of_Internet_2012_Big_Data.pdf 8 Louis Columbus, Roundup of Big Data Forecasts and Market Estimates, 2012, Forbes, August 16, Online at, roundup-of-big-data-forecasts-and-market-estimates-2012/ 9 McKinsey Global Institute, Big data: The next frontier for innovation, competitions, and productivity. May Michael D. Gordon, Information Retrieval in Business: An Unmet Challenge, The University of Michigan, Online at, b pdf 11 International Data Corporation, The 2011 Digital Universe Study, June Online at, 12 Nicholas M. Pace, Laura Zakaras, Where the Money Goes: Understanding Litigant Expenditures for Producing Electronic Discovery, RAND Institute for Civil Justice, Online at, MG1208.pdf 13 A Detailed Guide to Imaging and Workflow ROI, The Accounts Payable Network, Various sources. See: 15 Thomas Erdbrink, Clifford Krauss, oil Backed Up, Iranians Put It on Idled Ships, New York Times, July 4, Online at, 16 Schmidt, Richard B., The Cyber Suit: How Computers Aided Lawyers In Diet-Pill Case, The Wall Street Journal, October 8, Perry Rotella, Is Data The New Oil? Forbes, April 2, Online at, com/sites/perryrotella/2012/04/02/is-data-the-new-oil/ 18 Neal Pollack, The Exabyte Revolution, Wired Magazine, July 16, Online at, 19 Statement made by Neelie Kroes, VP of the European Commission and Commissioner for the Digital Agenda, made in September 2012 at the OK Festival. Video and transcript available online at, 20 Florida Department of Environmental Protection, The Fundamentals of Full Cost Accounting, Undated. Online at, topics/publications/shw/fca/infobk.pdf 21 Making Solid Waste Decisions With Full Cost Accounting, US EPA, Undated. Online, at, 22 Economist Intelligence Unit, Leveling the Playing Field: How companies use data to create advantage, January Online at, blogs.dir/15/files/2012/0the 2/EIU_Levelling_The_Playing_Field_1.pdf 23 Brooklyn Navy Yard Development Corporation, The History of Brooklyn Navy Yard, Online at, 24 McKinsey Global Institute, Big data: The next frontier for innovation, competitions, and productivity. May Blair, Barclay and Murphy, Barry, Defining Information Governance: Theory or Action? Results of the 2011 Information Governance Survey, September ViaLumina, ediscovery Journal. 26 Jaikumar Vijayan, Finding the business value in big data is a big problem, Computerworld, September 12, Online at, com/s/article/ /finding_the_business_value_in_big_data_is_a_big_ problem 27 McKinsey Global Institute, Big data: The next frontier for innovation, competitions, and productivity. May Economist Intelligence Unit, Leveling the Playing Field: How companies use data to create advantage, January Online at, blogs.dir/15/files/2012/02/eiu_levelling_the_playing_field_1.pdf 29 Genevieve Shaw Brown, Mac Users My See Pricier Options on Orbitz, ABC Good Morning America, June 25, Online at, 30 Bryan Bollinger, Phillip Leslie, Alan Sorensen, Calorie Posting in Chain Restaurants, Stanford University, January Online at, stanford.edu/sites/default/files/starbuckscaloriepostingstudy.pdf 31 Health Care Bill Requires Calories on Menus At Chain Restaurants, USA Today, March 23, Online, at weightloss/ calories-menus_n.htm 32 Sharon Beley, As America s Waistline Expands, Cost Soar, Reuters, April 30, Online at, 33 Stephanie Rosenbloom, Calorie Data To Be Posted At Most Chains, New York Times, March 23, Online at, business/24menu.html 34 James Surowiecki, Downsizing Supersize, The New Yorker, August 13, Online at, talk_surowiecki 35 Richard Conniff, The Political History of Cap and Trade, Smithsonian Magazine, August Online at, Presence-of-Mind-Blue-Sky-Thinking.html#ixzz289RTd2Go 36 McKinsey Global Institute, Big data: The next frontier for innovation, competitions, and productivity. May Blair, Barclay and Murphy, Barry, Defining Information Governance: Theory or Action? Results of the 2011 Information Governance Survey, September ViaLumina, ediscovery Journal. PAGE 15

16 ADVANCED SOLUTIONS FOR INFORMATION GOVERNANCE The Nuix Luminate information governance platform combines powerful technology and defensible processes to help organizations reduce storage, ediscovery and investigation costs, fix records management shortcomings, minimize business risks and open up new sources of value. Nuix Luminate includes the patented Nuix data indexing engine; the Nuix Visual Analytics toolkit for analyzing and managing data; and dashboards, workflows and taxonomies built around real-world use cases. Nuix solutions scale to meet the needs of the smallest or largest organizations. Nuix technology has processed more than 100 million s and documents per day in real-world conditions. This means organizations can search and govern huge volumes of unstructured information within days and weeks, no matter the size or complexity of the data set. DOWNLOAD WHITE PAPERS, FACT SHEETS AND OTHER RESOURCES nuix.com/luminate ABOUT NUIX Nuix is a worldwide provider of information management technologies, including ediscovery, electronic investigation and information governance software. Nuix customers include the world s leading advisory firms, litigation support providers, enterprises, government departments, law enforcement agencies, and all of the world s major corporate regulatory bodies. APAC North America EMEA Australia: USA: UK: » Web: nuix.com» Copyright 2013 Nuix. All rights reserved.

Real World Strategies for Migrating and Decommissioning Legacy Applications

Real World Strategies for Migrating and Decommissioning Legacy Applications Real World Strategies for Migrating and Decommissioning Legacy Applications Final Draft 2014 Sponsored by: Copyright 2014 Contoural, Inc. Introduction Historically, companies have invested millions of

More information

MOVING BEYOND QUICKBOOKS: Why now s the time to graduate to professional financial management software

MOVING BEYOND QUICKBOOKS: Why now s the time to graduate to professional financial management software MOVING BEYOND QUICKBOOKS: Why now s the time to graduate to professional financial management software Summary Most small businesses begin their financial lives using Intuit s QuickBooks, which with an

More information

Business white paper. Lower risk and cost with proactive information governance

Business white paper. Lower risk and cost with proactive information governance Business white paper Lower risk and cost with proactive information governance Table of contents 3 Executive summary 4 Information governance: the new business imperative 4 A perfect storm of information

More information

14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution

14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution 2015 ERP GUIDE 14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution Some ERP implementations can be described as transformational, company-changing events. Others are big disappointments

More information

Software Asset Management on System z

Software Asset Management on System z Software Asset Management on System z Mike Zelle Tivoli WW IT Asset Management Marketing SAM in SHARE Project Manager mzelle@us.ibm.com Agenda Why Software Asset Management (SAM) The Discipline of Software

More information

Reducing Storage TCO With Private Cloud Storage

Reducing Storage TCO With Private Cloud Storage Prepared by: Colm Keegan, Senior Analyst Prepared: October 2014 With the burgeoning growth of data, many legacy storage systems simply struggle to keep the total cost of ownership (TCO) in check. This

More information

White Paper. Are SaaS and Cloud Computing Your Best Bets?

White Paper. Are SaaS and Cloud Computing Your Best Bets? White Paper Are SaaS and Cloud Computing Your Best Bets? Understanding SaaS and Cloud Computing and Service Delivery Options for Real Estate Technology Solutions Joseph Valeri, MBA, MS President, Lucernex

More information

WHITE PAPER BUILDING A BUSINESS CASE FOR PAPERLESS TREASURY SOLUTIONS

WHITE PAPER BUILDING A BUSINESS CASE FOR PAPERLESS TREASURY SOLUTIONS WHITE PAPER BUILDING A BUSINESS CASE FOR PAPERLESS TREASURY SOLUTIONS 2014 WAUSAU FINANCIAL SYSTEMS, INC. All Rights Reserved. All other copyrights cited herein are the property of their respective owners.

More information

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery The ServiceMax Whitepaper Executive Summary The time has come for field service organizations to also reap the benefits

More information

Information Governance in the Cloud

Information Governance in the Cloud Information Governance in the Cloud TABLE OF CONTENTS Executive Summary...3 Information Governance: Building a Trusted Foundation for Business Content...5 The Challenge...5 The Solution....5 Content and

More information

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES June 2013 C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES MORE I NNOVATION, L ESS C OST W ITH S AAS E RP Data Source In late 2012 and early 2013 Mint Jutras collected more than 475 qualified

More information

Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION IN DOCUMENT REVIEW

Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION IN DOCUMENT REVIEW Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION IN DOCUMENT REVIEW Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION

More information

WHITEPAPER. The Death of the Traditional ECM System. SharePoint and Office365 with Gimmal can Enable the Modern Productivity Platform

WHITEPAPER. The Death of the Traditional ECM System. SharePoint and Office365 with Gimmal can Enable the Modern Productivity Platform 1 WHITEPAPER SharePoint and Office365 with Gimmal can Enable the Modern Productivity Platform 1 Table of Contents 1.1 Overview... 3 1.2 What are the Challenges?... 3 1.3 The Ideal The Modern Productivity

More information

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance 0 GreenLionDigital.com How process automation, data integration and visibility, advanced analytics, and collaboration improve

More information

Mining for Insight: Rediscovering the Data Archive

Mining for Insight: Rediscovering the Data Archive WHITE PAPER Mining for Insight: Rediscovering the Data Archive Sponsored by: Iron Mountain Laura DuBois June 2015 Sean Pike EXECUTIVE SUMMARY In the past, the main drivers for data archiving centered on

More information

Converged, Real-time Analytics Enabling Faster Decision Making and New Business Opportunities

Converged, Real-time Analytics Enabling Faster Decision Making and New Business Opportunities Technology Insight Paper Converged, Real-time Analytics Enabling Faster Decision Making and New Business Opportunities By John Webster February 2015 Enabling you to make the best technology decisions Enabling

More information

Turn Your Business Vision into Reality with Microsoft Dynamics SL

Turn Your Business Vision into Reality with Microsoft Dynamics SL Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution

More information

Realizing Hidden Value: Optimizing Utility Field Service Performance by Measuring the Right Things

Realizing Hidden Value: Optimizing Utility Field Service Performance by Measuring the Right Things Energy and Utility Insights Realizing Hidden Value: Optimizing Utility Field Service Performance by Measuring the Right Things Utilities Realizing Hidden Value About the Author Rob Milstead serves as the

More information

Why Nuix doesn t believe in Magic

Why Nuix doesn t believe in Magic Why Nuix doesn t believe in Magic Nuix has participated in the Gartner Magic Quadrant for ediscovery Software for the past four years. Over that time, the ediscovery market has changed considerably. Unfortunately,

More information

Secure Data Transmission Solutions for the Management and Control of Big Data

Secure Data Transmission Solutions for the Management and Control of Big Data Secure Data Transmission Solutions for the Management and Control of Big Data Get the security and governance capabilities you need to solve Big Data challenges with Axway and CA Technologies. EXECUTIVE

More information

The ROI on SPM. How Sales Organizations Are Realizing Value from Sales Performance Management Software. Research Brief.

The ROI on SPM. How Sales Organizations Are Realizing Value from Sales Performance Management Software. Research Brief. SalesManagement.org The ROI on SPM How Sales Organizations Are Realizing Value from Sales Performance Management Software Research Brief January 2010 Sales Compensation Plan Policies The ROI on SPM How

More information

Data Sheet: Archiving Symantec Enterprise Vault Store, Manage, and Discover Critical Business Information

Data Sheet: Archiving Symantec Enterprise Vault Store, Manage, and Discover Critical Business Information Store, Manage, and Discover Critical Business Information Managing millions of mailboxes for thousands of customers worldwide, Enterprise Vault, the industry leader in email and content archiving, enables

More information

Brochure. ECM without borders. HP Enterprise Content Management (ECM)

Brochure. ECM without borders. HP Enterprise Content Management (ECM) Brochure ECM without borders HP Enterprise Content Management (ECM) HP Enterprise Content Management (ECM) Without question, the volume, variety, and velocity of data across your enterprise create new

More information

Workforce Management: Controlling Costs, Delivering Results

Workforce Management: Controlling Costs, Delivering Results Workforce Management: Controlling Costs, Delivering Results Organizations today must balance the need to run an efficient and costeffective operation while remaining agile and flexible to meet both customer

More information

Time Value of Data. Creating an active archive strategy to address both archive and backup in the midst of data explosion.

Time Value of Data. Creating an active archive strategy to address both archive and backup in the midst of data explosion. W H I T E P A P E R Time Value of Data Creating an active archive strategy to address both archive and backup in the midst of data explosion April, 2014 By Floyd Christofferson, SGI TABLE OF CONTENTS 1.0

More information

Lowering E-Discovery Costs Through Enterprise Records and Retention Management. An Oracle White Paper March 2007

Lowering E-Discovery Costs Through Enterprise Records and Retention Management. An Oracle White Paper March 2007 Lowering E-Discovery Costs Through Enterprise Records and Retention Management An Oracle White Paper March 2007 Lowering E-Discovery Costs Through Enterprise Records and Retention Management Exponential

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

How Cisco IT Uses SAN to Automate the Legal Discovery Process

How Cisco IT Uses SAN to Automate the Legal Discovery Process How Cisco IT Uses SAN to Automate the Legal Discovery Process Cisco dramatically reduces the cost of legal discovery through better data management. Cisco IT Case Study / Storage Networking / : This case

More information

The IBM data governance blueprint: Leveraging best practices and proven technologies

The IBM data governance blueprint: Leveraging best practices and proven technologies May 2007 The IBM data governance blueprint: Leveraging best practices and proven technologies Page 2 Introduction In the past few years, dozens of high-profile incidents involving process failures and

More information

Getting a head start in Software Asset Management

Getting a head start in Software Asset Management Getting a head start in Software Asset Management Managing software for improved cost control, better security and reduced risk A guide from Centennial Software September 2007 Abstract Software Asset Management

More information

Ogden City. What HAS and has NOT worked for us in making policies...

Ogden City. What HAS and has NOT worked for us in making policies... Ogden City What HAS and has NOT worked for us in making policies... Records Management Ogden is on it's third system Can you find all the data you need for your single view of the customer? At Ogden City,

More information

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence The 10 Substantial Benefits of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business

More information

ediscovery Solutions

ediscovery Solutions The Radicati Group, Inc. www.radicati.com ediscovery Solutions A Radicati Group, Inc. Webconference The Radicati Group, Inc. Copyright November 2010, Reproduction Prohibited 9:30 am, PT November 4, 2010

More information

Enterprise Content Management in 2015

Enterprise Content Management in 2015 IBM Enterprise Content Management Enterprise Content Management in 2015 Rich Howarth Vice President, ECM Products and Strategy Guide Executive Club March 30 2015 2014 IBM Corpora/on ECM is about driving

More information

The New Data Integration Model. The Next Real B2B Integration Opportunity for System Integrators & VARs

The New Data Integration Model. The Next Real B2B Integration Opportunity for System Integrators & VARs The New Data Integration Model The Next Real B2B Integration Opportunity for System Integrators & VARs 2 In this E-book This E-book highlights a new framework called the New Integration Model created to

More information

IBM Information Archive for Email, Files and ediscovery

IBM Information Archive for Email, Files and ediscovery IBM Information Archive for Email, Files and ediscovery Simplify and accelerate the implementation of an end-to-end archiving and ediscovery solution Highlights Take control of your content with an integrated,

More information

Take Control with Managed Print Services

Take Control with Managed Print Services Take Control with Managed Print Services Take Control with Managed Print Services An often overlooked, yet significant, expense for most companies is the cost of printing. Managed Print Services (MPS)

More information

Software License Asset Management (SLAM) Part III

Software License Asset Management (SLAM) Part III LANDesk White Paper Software License Asset Management (SLAM) Part III Structuring SLAM to Solve Business Challenges Contents The Third Step in SLAM: Optimizing Your Operations.... 3 Benefiting from Step

More information

IBM Unstructured Data Identification and Management

IBM Unstructured Data Identification and Management IBM Unstructured Data Identification and Management Discover, recognize, and act on unstructured data in-place Highlights Identify data in place that is relevant for legal collections or regulatory retention.

More information

THE NEXT NORMAL Five reasons why e-invoicing is fast becoming business as usual

THE NEXT NORMAL Five reasons why e-invoicing is fast becoming business as usual WHITE PAPER THE NEXT NORMAL Five reasons why e-invoicing is fast becoming business as usual October 2014 TABLE OF CONTENTS 1. E-INVOICING AND TODAY S BUSINESS NORMS 2. WHERE WE ARE TODAY 3. HOW WE GOT

More information

IBM Unstructured Data Identification & Management An on ramp to reducing information costs and risk

IBM Unstructured Data Identification & Management An on ramp to reducing information costs and risk Amir Jaibaji - Product Management Program Director IBM Information Lifecycle Governance IBM Unstructured Data Identification & Management An on ramp to reducing information costs and risk Enterprise big

More information

Four Reasons To Use A Marketing Asset Management Solution

Four Reasons To Use A Marketing Asset Management Solution Four Reasons To Use A Marketing Asset Management Solution Creativity. Execution. Results. Why Read this Paper? Prompted by growing demands from CEO s and CFO s, marketers have been working to improve the

More information

Jabil builds momentum for business analytics

Jabil builds momentum for business analytics Jabil builds momentum for business analytics Transforming financial analysis with help from IBM and AlignAlytics Overview Business challenge As a global electronics manufacturer and supply chain specialist,

More information

ERP Selection. Finding the Right Fit. October 2012 Nick Castellina, Peter Krensky

ERP Selection. Finding the Right Fit. October 2012 Nick Castellina, Peter Krensky ERP Selection Finding the Right Fit October 2012 Nick Castellina, Peter Krensky Finding a needle in a haystack is hard, but the task pales in comparison to finding a specific needle in a pile of needles.

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

Director, Value Engineering

Director, Value Engineering Director, Value Engineering April 25 th, 2012 Copyright OpenText Corporation. All rights reserved. This publication represents proprietary, confidential information pertaining to OpenText product, software

More information

The evolution of data archiving

The evolution of data archiving The evolution of data archiving 1 1 How archiving needs to change for the modern enterprise Today s enterprises are buried by data, and this problem is being exacerbated by the unfettered growth of unstructured

More information

Agenda Overview for Digital Commerce, 2015

Agenda Overview for Digital Commerce, 2015 G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.

More information

Business Process Management Technology: Opportunities for Improved Efficiency and Reduced Costs in the Mining Industry

Business Process Management Technology: Opportunities for Improved Efficiency and Reduced Costs in the Mining Industry Business Process Management Technology: Opportunities for Improved Efficiency and Reduced Costs in the Mining Industry A Paper Prepared for Presentation to the Industry Summit on Mining Performance: Business

More information

IBM ediscovery Identification and Collection

IBM ediscovery Identification and Collection IBM ediscovery Identification and Collection Turning unstructured data into relevant data for intelligent ediscovery Highlights Analyze data in-place with detailed data explorers to gain insight into data

More information

EMPOWER WITH DATA YOUR BUSINESS AND KEEPING IT SAFE. maximizing data s business value

EMPOWER WITH DATA YOUR BUSINESS AND KEEPING IT SAFE. maximizing data s business value EMPOWER YOUR BUSINESS WITH DATA maximizing data s business value AND KEEPING IT SAFE EMPOWER YOUR BUSINESS WITH DATA maximizing data s business value AND KEEPING IT SAFE Data is an organization s lifeblood.

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

DIGITAL UNIVERSE UNIVERSE

DIGITAL UNIVERSE UNIVERSE - - - - - - The - - DIGITAL - - - - - - - - - - - E M C D I G I T A L of OPPORTUNITIES RICH DATA & the Increasing Value of the INTERNET OF THINGS - - - - - - - - - - - - - - - - - - - - - - - - - GET STARTED

More information

A RE YOU SUFFERING FROM A DATA PROBLEM?

A RE YOU SUFFERING FROM A DATA PROBLEM? June 2012 A RE YOU SUFFERING FROM A DATA PROBLEM? DO YOU NEED A DATA MANAGEMENT STRATEGY? Most businesses today suffer from a data problem. Yet many don t even know it. How do you know if you have a data

More information

Compliance Cost Associated with the Storage of Unstructured Information

Compliance Cost Associated with the Storage of Unstructured Information Compliance Cost Associated with the Storage of Unstructured Information Sponsored by Novell Independently conducted by Ponemon Institute LLC Publication Date: May 2011 Ponemon Institute Research Report

More information

The 2-Tier Business Intelligence Imperative

The 2-Tier Business Intelligence Imperative Business Intelligence Imperative Enterprise-grade analytics that keeps pace with today s business speed Table of Contents 3 4 5 7 9 Overview The Historical Conundrum The Need For A New Class Of Platform

More information

WHITE PAPER. Deficiencies in Traditional Information Management

WHITE PAPER. Deficiencies in Traditional Information Management WHITE PAPER Deficiencies in Traditional Information Management Table of Contents 3 Abstract 3 Information Management Defined 7 Problems with Traditional Approaches 8 Conclusion Table of Figures 5 Figure

More information

Data Virtualization: Achieve Better Business Outcomes, Faster

Data Virtualization: Achieve Better Business Outcomes, Faster White Paper Data Virtualization: Achieve Better Business Outcomes, Faster What You Will Learn Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis.

More information

Self-Service Big Data Analytics for Line of Business

Self-Service Big Data Analytics for Line of Business I D C A N A L Y S T C O N N E C T I O N Dan Vesset Program Vice President, Business Analytics and Big Data Self-Service Big Data Analytics for Line of Business March 2015 Big data, in all its forms, is

More information

Grow Your Business with Confidence

Grow Your Business with Confidence Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you

More information

Best-in-Class Strategies for Selecting an ERP Solution in 2013. July 2013 Nick Castellina, Peter Krensky

Best-in-Class Strategies for Selecting an ERP Solution in 2013. July 2013 Nick Castellina, Peter Krensky Best-in-Class Strategies for Selecting an ERP Solution in 2013 July 2013 Nick Castellina, Peter Krensky Best-in-Class Strategies for Selecting an ERP Solution in 2013 Finding a needle in a haystack is

More information

Best Practices in Contract Migration

Best Practices in Contract Migration ebook Best Practices in Contract Migration Why You Should & How to Do It Introducing Contract Migration Organizations have as many as 10,000-200,000 contracts, perhaps more, yet very few organizations

More information

Transportation Management Systems Solutions:

Transportation Management Systems Solutions: Transportation Management Systems Solutions: The Workhorse of Logistics 866.672.2862 m33integrated.com 511 Rhett Street, Suite 3 Greenville, South Carolina 29601 Few advances in commercial transportation

More information

The Directors Cut. The power of data: What directors need to know about Big Data, analytics and the evolution of information. www.pwc.

The Directors Cut. The power of data: What directors need to know about Big Data, analytics and the evolution of information. www.pwc. www.pwc.com/ca/acconnect The Directors Cut The power of data: What directors need to know about Big Data, analytics and the evolution of information December 201 This newsletter is brought to you by PwC

More information

Viewing the Landscape

Viewing the Landscape Viewing the Landscape What is inside sales? It s sometimes defined as remote selling, virtual sales, and even sales in the cloud. For the purpose of this White Paper, inside sales is the sale of a product

More information

Simplify IT and Reduce Costs with Automated Data and Document Archiving

Simplify IT and Reduce Costs with Automated Data and Document Archiving SAP Brief SAP Extensions SAP Archiving by OpenText Objectives Simplify IT and Reduce Costs with Automated Data and Document Archiving An easier way to store, manage, and access data and documents An easier

More information

Systematizing selling: applying a framework for a more effective sales force

Systematizing selling: applying a framework for a more effective sales force Article Systematizing selling: applying a framework for a more effective sales force 34 Volume 5 Issue 2 Getting people to part with their cash in these tough economic times is hard enough for successful

More information

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business Intelligence tools used to

More information

Minutes on Modern Finance Best Practice Series. Tax Implications of Cloud Computing: What Every CFO Needs to Know

Minutes on Modern Finance Best Practice Series. Tax Implications of Cloud Computing: What Every CFO Needs to Know Minutes on Modern Finance Best Practice Series Tax Implications of Cloud Computing: What Every CFO Needs to Know Lost in the Cloud The Tax Implications of Cloud Computing If you re like most chief financial

More information

A Beginner s Guide to Information Governance

A Beginner s Guide to Information Governance A Beginner s Guide to Information Governance Corporate information takes many forms. While most people readily think of financial and legal data such as budgets and contracts, an organization's entire

More information

Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by:

Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by: Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by: - 1 - DMG Consulting LLC Table of Contents Why a Cloud-Based Contact Center is Likely in Your Future... 1 Building the

More information

{The High Cost} of Legacy ERP Systems. plantemoran.com

{The High Cost} of Legacy ERP Systems. plantemoran.com {The High Cost} of Legacy ERP Systems plantemoran.com Many organizations have come to realize that while ERP software doesn t appear to generate direct revenue, it can significantly impact financial performance.

More information

Empowering Sustainability in Logistics

Empowering Sustainability in Logistics Empowering Sustainability in Logistics Building a Responsible Partnership for a Green Supply Chain Sustainability is now part of the supply chain lexicon or should be If mismanaged, supply chain decisions

More information

Accenture Federal Services. Federal Solutions for Asset Lifecycle Management

Accenture Federal Services. Federal Solutions for Asset Lifecycle Management Accenture Federal Services Federal Solutions for Asset Lifecycle Management Assessing Internal Controls 32 Material Weaknesses: identified in FY12 with deficiencies noted in the management of nearly 75%

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

Thought Leadership White Paper

Thought Leadership White Paper Thought Leadership White Paper Introduction Contracts form the foundation of all businesses and every business relationship. They define every aspect of a business s activities procurement, sales, marketing,

More information

Asset Management for the Public Sector with Total Accountability

Asset Management for the Public Sector with Total Accountability Asset Management for the Public Sector with Total Accountability An asset is a tangible or intangible item of positive economic value which can be owned and managed, or controlled. Asset management (AM)

More information

Convercent Predictive Analytics

Convercent Predictive Analytics September 2015 Convercent Predictive Analytics Innovation in User Experience for Issue Reporting & Management SOLUTIONPERSPECTIVE Governance, Risk Management & Compliance Insight 2015 GRC 20/20 Research,

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

Experience Business Success Invest in Microsoft CRM Today

Experience Business Success Invest in Microsoft CRM Today Experience Business Success Invest in Microsoft CRM Today Published: August 2005 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed

More information

Quantifying ROI: Building the Business Case for IT and Software Asset Management

Quantifying ROI: Building the Business Case for IT and Software Asset Management Quantifying ROI: Building the Business Case for IT and Software Asset Management Benefits of IT and Software Asset Management In today s increasingly competitive business environment, companies are realizing

More information

Top 5 reasons to choose HP Information Archiving

Top 5 reasons to choose HP Information Archiving Technical white paper Top 5 reasons to choose HP Information Archiving Proven, market-leading archiving solutions The value of intelligent archiving The requirements around managing information are becoming

More information

I D C A N A L Y S T C O N N E C T I O N

I D C A N A L Y S T C O N N E C T I O N I D C A N A L Y S T C O N N E C T I O N Melissa Webster Program Vice President, Content and Digital Media Technologies T h e F u t u r e of Enterprise Content Management: F i ve E C M T r e nds in 2014

More information

HOW TO OPTIMIZE YOUR FLEET TRACKING BUSINESS. A RacoWireless ebook Powering Your Success

HOW TO OPTIMIZE YOUR FLEET TRACKING BUSINESS. A RacoWireless ebook Powering Your Success HOW TO OPTIMIZE YOUR FLEET TRACKING BUSINESS A RacoWireless ebook Powering Your Success Table of Contents Have a Plan 4 Customers: New and renew 9 Exceptional Implementations 13 Employees 17 Healthy Margins

More information

SaaS Isn t For Everyone: When On-Premise Makes Sense

SaaS Isn t For Everyone: When On-Premise Makes Sense SaaS Isn t For Everyone: When On-Premise Makes Sense 3Gtms WHITEPAPER MAY 2013 SaaS Isn t for Everyone: When On-Premise Makes Sense May 2013 First, let s acknowledge that 3Gtms offers transportation management

More information

Contents of This Paper

Contents of This Paper Contents of This Paper Overview Key Functional Areas of SharePoint Where Varonis Helps And How A Project Plan for SharePoint with Varonis Overview The purpose of this document is to explain the complementary

More information

APICS 2012 BIG DATA INSIGHTS AND INNOVATIONS Discovering emerging data practices in supply chain and operations management

APICS 2012 BIG DATA INSIGHTS AND INNOVATIONS Discovering emerging data practices in supply chain and operations management APICS 2012 BIG DATA INSIGHTS AND INNOVATIONS Discovering emerging data practices in supply chain and operations management APICS 2012 Big Data Insights and Innovations Executive Summary APICS recently

More information

Using TEM to Fuel the Big Data Machine. Telesoft TEM Edge Webinar December 12, 2012

Using TEM to Fuel the Big Data Machine. Telesoft TEM Edge Webinar December 12, 2012 Using TEM to Fuel the Big Data Machine Telesoft TEM Edge Webinar December 12, 2012 Today s Presenter Joe Basili President and Research Director Network Trends Now P: (973) 763-6265 joebasili@networktrendsnow.com

More information

If your company had an extra $41 million, what would you do with it? For every $1 billion in revenue,

If your company had an extra $41 million, what would you do with it? For every $1 billion in revenue, CASH ADVANTAGE Put Working Capital Back to Work There s never been a better time to reduce working capital requirements to speed financing and invest in future growth. By Lisa Higgins If your company had

More information

Outlook for Cloud technology in Big Data and Mobility

Outlook for Cloud technology in Big Data and Mobility 2014 Outlook for Cloud technology in Big Data and Mobility Wayne Collette, CFA, Senior Portfolio Manager Cloud technology is a significant and ongoing trend affecting the technology industry. A new breed

More information

Agenda Overview for Multichannel Marketing, 2013

Agenda Overview for Multichannel Marketing, 2013 G00245870 Agenda Overview for Multichannel Marketing, 2013 Published: 3 January 2013 Analyst(s): Jennifer S. Beck, Adam Sarner Consumers are in the driver's seat, with high expectations for multichannel

More information

Transforming Field Service Operations w ith Microsoft Dynamics NAV

Transforming Field Service Operations w ith Microsoft Dynamics NAV Transforming Field Service Operations w ith Microsoft Dynamics NAV Open Door Technology Inc. Date: May 2010 www.opendoor.ca 8 77.777.776 Contents Introduction... 3 Mobile Technology Needs for Field Services

More information

Security Solutions in the Aerospace/Defense Industry A Pinkerton Government Services White Paper

Security Solutions in the Aerospace/Defense Industry A Pinkerton Government Services White Paper Security Solutions in the Aerospace/Defense Industry A Pinkerton Government Services White Paper Robert Maydoney Vice President Sales Pinkerton Government Services, Inc. 740 North Main Street Mansfield,

More information

THE EVOLUTION OF ediscovery WORKFLOW NUIX WHITE PAPER

THE EVOLUTION OF ediscovery WORKFLOW NUIX WHITE PAPER THE EVOLUTION OF ediscovery WORKFLOW NUIX WHITE PAPER CONTENTS Executive summary... 2 Can workflows make ediscovery easier?... 3 Why ediscovery is getting harder... 3 The benefits of workflows... 3 Workflow

More information

Is it Time to Purchase a Fashion Enterprise Solution?

Is it Time to Purchase a Fashion Enterprise Solution? Is it Time to Purchase a Fashion Enterprise Solution? Determining whether to replace an ERP, PLM or other system is a major decision for any apparel and fashion business. Fortunately, recent technology

More information

Optimize data management for. smarter banking and financial markets

Optimize data management for. smarter banking and financial markets Optimize data management for smarter banking and financial markets 2 Flexibility, transparency, quick response times: Are you ready for the new financial environment? 1 2 and profitability Meeting customer

More information

Using Predictive Maintenance to Approach Zero Downtime

Using Predictive Maintenance to Approach Zero Downtime SAP Thought Leadership Paper Predictive Maintenance Using Predictive Maintenance to Approach Zero Downtime How Predictive Analytics Makes This Possible Table of Contents 4 Optimizing Machine Maintenance

More information

The Benefits of a Unified Enterprise Content Management Platform An Oracle White Paper June 2010

The Benefits of a Unified Enterprise Content Management Platform An Oracle White Paper June 2010 The Benefits of a Unified Enterprise Content Management Platform An Oracle White Paper June 2010 The Benefits of a Unified Enterprise Content Management Platform A unified enterprise content management

More information

To ERP or Not to ERP: It Isn't Even a Question

To ERP or Not to ERP: It Isn't Even a Question To ERP or Not to ERP: It Isn't Even a Question Enterprise Resource Planning (ERP) software is designed to be the system of record for operating and managing a business. Growing up out of the Manufacturing

More information

white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by:

white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by: white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by: Big Data is the ability to collect information from diverse sources

More information