DIPLOMA MAINSTREAM PROGRAMME END OF SECOND SEMESTER EXAMINATIONS /2014 PDBA 228IPDPR216: MANAGEMENT INFORMATION AFTERNOON INSTRUCTION(S)

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1 UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA) DIPLOMA MAINSTREAM PROGRAMME END OF SECOND SEMESTER EXAMINATIONS /2014 FACULTY OF INFORMATION COMMUNICATION DEPARTMENT OF IT STUDIES,,,/.,.. ;- I PDBA 228IPDPR216: MANAGEMENT INFORMATION SYSTEMS Date: Monday 19 th May, 2014 AFTERNOON 1~fl. J~U;(Tit; I,'1.:)~.-\c~;r;', rh~fn 'I('.~Li hra n" INSTRUCTION(S) ANSWER ALL QUESTIONS IN SECTION 'A' ON THE QUESTION PAPER AND TWO (2) QUESTIONS IN SECTION 'B' IN THE ANSWER BOOKLET

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2 1. An information system traditionally does not do one of the following: a. Stores, b. retrieves, c. transforms, d. disseminates and e. costs information 2. An information system comprises ofthe following except: a. People b. Hardware and software c. Communication networks d. Transmissions e. Policies and procedures 3. In essence,an online exchange of value is e-business. What is it not? a. Bureaucratic collaboration,'.} b. Businessprocesses /' c. Electronic commerce d. Collaboration within a company e. Collaboration with customers, suppliers, and other business stakeholders.; 4. One of the following supports Internal business processes Luiyer!."ity of rrtjfe;;;;~~i,)u,d :;311:111<> P. O. Bux LG H".l. Aecrn 5. In developing an e-ticket system for the Western toll bridge at Weija, one of the systems used supported communications, coordination and coordination among teams and work groups. That systems is called: c., Enterprise collaboration systems

In essence,an online exchange of value is e-business. What is it not? a. Bureaucratic collaboration,'.} b. Businessprocesses /' c. Electronic commerce d. Collaboration within a company e.

3 6. To-Na-Ton and E-bay are noted for buying and selling on the Net. They use e. Electronic Commerce system 7. The degree to which necessary data is integrated into a single database for access is known as. a. Data Integration b. Data Integrity c. Data amalgamation d. Data Mining 8... Refers to the accuracy of the data stored within a database. a. Data compression b. Data Integrity c. Data protection d. Data savaging 9. A logical database structure, which allows many-to-many relationships amongjiata records. :. a. Network.'.' v~ ;: b. Longitudinal ;' c. Data Alignment d. Triangular a. Online Database b. Cloud Database c. Secured Database d. External Database 11. One can measure the success of IT using efficiency and effectiveness, which of the following is not a component of efficiency? a. Minimize cost b. Time c. Increase customer and business value d. Use of information resources 12. Which of the following is not a Potential Harm of IT? a. Certification b. Infringements on privacy c. Inaccurate information d. Collusion j niyu,,.;ity of Professional Stl~tlie." l~ O. Box LG 149, R~fl'f"'~{J I.ibrary

.. Refers to the accuracy of the data stored within a database. a. Data compression b. Data Integrity c. Data protection d. Data savaging 9.

4 20. An infonnation system comprises of the following except: a. People b. Hardware and software c. Communication networks d. Transmissions e. Policies and procedures 21. In essence, an online exchange of value is e-business. What is it not? a. Bureaucratic collaboration b. Business processes c. Electronic commerce d. Collaboration within a company e. Collaboration with customers, suppliers, and other business stakeholders 22. ~t which level of management do employees take semistructured decisions? a. Operational Management Level b. Tactical Management Level c. Strategic Management Level d. Mixed Management Level,'J I....,: ~; 23. Decision makers at the strategic management level use to provide theifi with information I for decision making. a. Management Information Systems b. Decision Support Systems c. Expert Systems d. Operation Support Systems 24. Decision makers at the operational management level, may depend on to siupplymore prespecified internal reports. a. Management Information Systems b. Decision Support Systems c. Expert Systems d. Operation Support Systems 25. Which level of management rely on more summarized, ad hoc, unscheduled reports, forecasts, and external intelligence to support their more unstructured planning and policymaking responsibilities? a. Operational Management Level Luiversity of Prof~ssiDlIai Stl,di~,,, b. Tactical Management Level c. Strategic Management Level 'PoO. Box LG H9, d. Mixed Management Level Refrcncc Library

Collaboration with customers, suppliers, and other business stakeholders 22. ~t which level of management do employees take semistructured decisions? a. Operational Management Level b.

5 26. which ofthe following supports Internal business processes 27. In developing an e-ticket system for the Western toll bridge at Weija, one of the systems used supported communications, coordination and coordination among teams and work groups. That systems is called: 28. To-Na-Ton and E-bay are noted for buying and selling on the Net. They use e. Electronic Commerce system.) t :liiwr~ii.yof Prl:1f,~:",~iJ)wd ::'...'. ~ A (:('1'6. P. O. Box LG 149, A,ecra 29. An operation support system does not do one of the following: b. Control industrial processes c. Provide information and support for effective decision making by managers d. support communications and collaboration e. Update corporate databases 30. A management support system does only one of the following b. Supports creation, organization, and dissemination of business knowledge throughout company c. supports communications and collaboration d. Updates corporate databases e. Provides information and support for effective decision making by managers 25. A large database that stores data that have been extracted from the various operational, external, and other databases of an organization is known as: a. Resource bank b. Data Warehouse c. Data Bank d. Data management system

That systems is called: 28. To-Na-Ton and E-bay are noted for buying and selling on the Net. They use e. Electronic Commerce system.) t :liiwr~ii.yof Prl:1f,~:",~iJ)wd ::'...'. ~ A (:('1'6. P. O.

6 31. An operation support system does not do one of the following: b. Control industrial processes c. Provide information and support for effective decision making by managers d. support communications and collaboration e. Update corporate databases 32. A management support system does only one of the following b. Supports creation, organization, and dissemination of business knowledge throughout company c. supports communications and collaboration d. Updates corporate databases e. Provides information and support for effective decision making by managers 33. An example of a functional Business system are the following: a. accounting, finance, or marketing system b. E-commerce, knowledge management, Enterprise system..,. ~, c. Expert system, Business information system, MIS LlIivc!'~it"il)f I~uks;o;i~\J'\lI~!), dli". d. Intelligent system, tracking system, database system.. l1\cej'~. I P. n. Bux. LG 1'1',1. A('CI"I e. E-commerce Web system ltefrt'i\('e LilIra r'\ 34. When IT is introduced into a business it provides an efficient and effective regime. Effectiveness means all the following except: a. Support business strategies b. Enable business processes c. Minimize cost, time, and use of information resources d. Enhance organizational structure and culture e. Increase customer and business value 35. Which of the following is not a major contributor to the accelerated use ofit in Businesses today? a. Rapid growth in computer system design and related services b. The need to fill backlog positions c. Information sharing and client/server enviromnents d. The availability of people with organizational skills e. Falling hardware and software prices, which will fuel expanded computerization

Supports creation, organization, and dissemination of business knowledge throughout company c. supports communications and collaboration d. Updates corporate databases e.

7 B) i. Explain the term Management Information Systems. [3 marks] ii. Mention and explain the three main qualities of good management information. [6 marks] Q2. A) Assuming you have been employed as an assistant manager at ShopRite supermarket at the Mall. Explain how you can convince management about the importance of information systems lo any business of our time. [5 Marks] Q2.B) Enterprise Resource Planning (ERP) systems are credited to create a framework for integrating and improving a company's internal business processes that results in significant improvements in the quality and efficiency of customer service, production, and distribqtion channels of many companies. Despite these benefits of the system, r~~~ developtftents indicate that many ERP projects are unsuccessful. List and explain five'"(5) key causes.' responsible for these failures [10 marks] B) Mention and explain four problems associated with File Processing in database management [12 marks].. t' I' "'''~''';()Ilal :";Il:die.' l'!'tr "lty o. roj"'''''' -, {'(\. Eo:( LG 149, Accr;l Refreuec Lil,rary

Explain how you can convince management about the importance of information systems lo any business of our time. [5 Marks] Q2.

Introduction to Management Information Systems

Introduction to Management Information Systems IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,