What s Cooking in ManageEngine - A Sneak Peek. Gibu K Mathew Program Manager

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1 What s Cooking in ManageEngine - A Sneak Peek Gibu K Mathew Program Manager

2 About Me Program Manager, Application Performance Management Solutions Applications Manager Site24x7.com Gibu K. Mathew 10 Years at Zoho Corp Agent Teams and later on technical architect in building the monitoring platform

3 Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks

4 Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community

5 Aligning more with ITIL V3 CMDB Change Workflows Service Portfolio Mgmt Pink Verify Certification Relationships Import/Export Eg. Integrate an approval process Pipeline, Retired Reference

6 Help Desk Improvements Release / Project Management Telephony Integration Chat Integration Server Failover

7 Integration with Desktop Management Single Sign On Unified Agent

8 Integration with Windows Management

9 Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks

10 Virtualization Management

11 Improved Audit / Security Capabilities Video recording of desktop management performed by operator on end user PC Firewall Change Management NCCM Cisco EOL Reports Remote Agents for EventLogs and DB Server Audit via EventLog Analysis Network : ASAM

12 Network ASAM Event classification by heuristics - DOS, Network/Host Scan, Port Scan, Hybrid Scan Anomaly based on Source IP and Destination IP Security Snapshot - Problems & Time Lines Supports SFlow, IPFIX flow formats Advanced Security Analytics Module for Networks....

13 Capacity Planning & Forecasting Servers Network Applications Predictive analytics / Baselining

14 End User Experience Management Apdex Score Java/.NET/ Windows Native Adv. Web App (JS based).net / RoR/ Python/ PHP

15 Integrated IT Management SAN Monitoring Desktop Management Event correlation The beauty of things working together.

16 Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks

17 IT Process Automation Automate Actions on Server, Network Devices Push Desktop Configuration to specific User PCs

18 Cloud Management DevOps APIs for better automation Cloud Management Public/Private Clouds Cloud Apps : Cassandra, SaaS

19 Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks

20 Mobile Devices : iphone, ipad Mobile Web Client Native Applications Mobile Device Management (ipad)

21 Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks

22 ManageEngine On-Demand 2.0 Help Desk / ITIL Help Desk Network & Server Monitoring End User Experience from a Global Point of Presence

23 On-Demand : Additional Capabilities Active Directory Integration Import / Export from AD Social Layer Integration Features at par with On-Premise

24 On-Demand : Launching in the Future Password/ Document Vault Desktop Management AD Backup & Recovery (Azure)

25 Introduction ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks

26 Empowering the ManageEngine Community Collaborate with SMEs Around the World! Technician to Requester Count SLA violations % Avg. Incident Resolution Time MTTR / MTBF Across Industry Compare with Industry Benchmarks

27 Managed Service Providers Small MSPs : MSPCenter Lite AutoTask Integration for PSA IT Automation Large Service Providers ManageEngine IT360 for MSPs QuickBooks integration Billing Module MS Exchange Server Calendar and Contact Integration

28 Supported Vendors/Devices CISCO Juniper HP APC IBM Intel Microsoft Hitachi Alcatel Dell D-Link more Brocade McData EMC NetApp StorageTek Sun StorEdge more Amazon Oracle JBoss SAP Microsoft NetApp VMware Hyper-V IBM WebSphere Oracle Sun Oracle WebLogic Sybase Tomcat and more

29 Newer Vendors/Technologies to Support Rackspace Windows Azure ios Android Ruby On Rails Python Google Applications ipad Citrix Xen apdex.org Cassandra.. more open source Cloud Applications

30 People to Meet Today IT360 ServiceDesk Plus AD Solutions OpManager / Netflow Analyzer Applications Manager/ Site24x7.com / Desktop Central / EventLog / Firewall Analyzer

31 QUESTION & ANSWERS

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