GENERAL TARIFF Original Page 271 TERRESTRIAL INTERNET SERVICES Item 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES

Size: px
Start display at page:

Download "GENERAL TARIFF Original Page 271 TERRESTRIAL INTERNET SERVICES Item 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES"

Transcription

1 GENERAL TARIFF Original Page TERRESTRIAL CABLE and ADSL INTERNET SERVICES 1. General a. This tariff applies only to Northwestel s terrestrial retail Internet services. b. Business and Residence Classification The Company classifies a customer s service as business service or residence service for the purpose of offering an Internet service and applicable rate. See the Definitions of Business Service and Residence Service in General Tariff CRTC c. Classification by Technology The Company further classifies a customer s service based on whether the Services are provided through Cable or ADSL infrastructure for the purpose of offering an Internet service and applicable rate. i. ADSL ADSL is an Internet service which provides high speed transmission of data over existing telephony infrastructure. ii. Cable Cable Internet is an Internet service which provides high speed transmission of data over coaxial cable. d. Service Availability Service is subject to the availability of suitable facilities. Not all the service package offerings or infrastructure are available in all service areas or in all communities. Customers should contact Northwestel to determine package availability. 2. Definitions a. Data Usage Allowance A usage allowance is the monthly amount of data that Northwestel permits a customer to download or upload within the specific Service package paid for by the customer. Usage is measured in gigabytes (GB). b. Download Speed Refers to the speed at which the data from a remote system is downloaded to a customer s system. Download speed is measured in megabits per second (Mbps) or kilobits per second (kbps). c. Fixed IP Address Refers to a fixed Internet Protocol (IP) address (fixed IP address) which is a numerical label assigned to a device by Northwestel. d. Gigabyte Refers to a unit of measurement of data transmitted or stored. Northwestel measures usage in Gigabytes (GB) using the International System of Units (SI) standard. The Company uses the following conversion: 1,000,000,000 Bytes = 1 GB. e. Internet Traffic Internet Traffic is the flow of data on the Internet. f. Modem A modem is a device that enables a computer to transmit (send or receive) data.

2 GENERAL TARIFF Original Page TERRESTRIAL CABLE and ADSL INTERNET SERVICES 2. Definitions (continued) g. Services Services include terrestrial ADSL Internet and Cable Internet services. h. Standalone DSL Service This service permits customers to have ADSL Internet service without subscribing to telephone service. i. Terrestrial Refers to service offered in communities that are served through transport infrastructures that utilize terrestrial based facilities (such as microwave radio or fibre optic) as opposed to communities served through satellite technologies. j. Upload Speed Refers to the speed at which the data from a customer s system is uploaded to a remote system. Upload speed is measured in Mbps or kbps. 3. Conditions Except as otherwise specified within this tariff, the Terms of Service found in General Tariff CRTC 3001 s 1 to 22 and s 104 to 107 apply to Terrestrial Cable and ADSL Internet Services. a. Billing Commencing on the in service date, Northwestel will invoice the customer on a monthly basis the amounts set out in the tariff. All amounts are in Canadian dollars and are exclusive of taxes. The monthly service charge for the Internet package chosen by the customer will be billed in advance. Usage-based services and Nonrecurring Charges incurred in one calendar month will generally be billed in the following month. b. Acceptable Use Policy The following activities are prohibited: i. use of the Service for commercial purposes such as web hosting, commercial hosting, commercial FTP sites, or advertising unless specifically authorized by Northwestel; ii. transmission or link to any communication where the meaning of the message, or its transmission or distribution, would violate any applicable law or regulations, including those which deal with obscene communications, or its transmission is for the purpose of making an annoying or offensive communication to any other person; iii. engaging in an unsolicited mass distribution of any message; iv. uploading, publishing, defacing, modifying or distributing any information, software or material which is protected by copyright or other legal protection without obtaining permission of the copyright owner or rights holder; v. disrupting or interfering with any service provided by Northwestel or any service of any other service provider; vi. engaging in any activity that could in the opinion of Northwestel significantly compromise or degrade network performance or affect the ability of others to use the Service, including but not limited to dissemination of viruses and other harmful or unsolicited code and generating levels of traffic sufficient to impede the ability of other users to send or retrieve information, or failing to maintain inside wiring or Customer Equipment in good condition; vii. engaging in any activity that could compromise the security of the Service or the security of other computers on the Internet; and viii. sharing, reselling, or providing, as part of any commercial transaction, the Services to any third party.

3 GENERAL TARIFF Original Page TERRESTRIAL CABLE and ADSL INTERNET SERVICES 3. Conditions (continued) c. Customer Equipment i. Except for Northwestel-provided Equipment, all equipment, devices, software or other things (including inside wiring) that the customer may deploy to use Internet Services (Customer Equipment) shall be and will remain the customer s responsibility. ii. The customer is responsible for maintaining Customer Equipment in good working order in order to avoid network harm. iii. Northwestel is not responsible for supplying, installing, or operating Customer Equipment, including without limitation, the suitability of Customer Equipment or compatibility of Customer Equipment with any Northwestel-provided equipment or Services. Northwestel has no obligation to maintain, repair or provide service or support for Customer Equipment. d. Usage Allowance Northwestel may provide customers with a base usage allowance for the amount of data that customers can upload or download, based on the customer s Internet Service package. For any data uploaded or downloaded above such base usage allowance, Northwestel will charge a unit rate per gigabyte as an additional usage charge. Northwestel will invoice the customer for any such charges on the invoice in the month following the month in which the extra usage charges were incurred. The base usage allowance in a given calendar month may only be applied to the current calendar month; any unused amounts cannot be carried over to subsequent months. It is the customer s responsibility to monitor and manage monthly activity and to ensure the usage allowance selected by the customer is adequate for the customer s requirements. e. Usage Measurement Tools All usage is measured using Northwestel s network tools. Any usage measurement using other tools will not be accepted by Northwestel. f. Speed Performance Download and upload speeds may vary with Internet Traffic. Northwestel does not guarantee the maximum Service performance levels or throughput speeds, as they may be affected by the wider network architecture of the Internet itself. Any content that the customer accesses through the Service may be subject to "caching" at intermediate locations on the Internet. Simultaneous use of high bandwidth applications (such as streaming media or video downloads) by one or more users may result in performance that is slower when compared to a single application used by a single user. Speed performance may also be impacted by the quality or condition of Customer Equipment. g. Grandfathered Packages Service packages labeled as grandfathered (see Rate Tables) are not available to new customers and may no longer be added to existing customers accounts. If a customer moves to a new premises, that customer will not be able to migrate a grandfathered service to the new location. h. Accounts/Addresses Customers do not have any proprietary rights in addresses assigned to them by Northwestel. If an e- mail account provided for customer use by Northwestel has been inactive for at least 6 months, Northwestel may delete the account without notice and may re-assign the address to another customer. An inactive account is an account that has not been checked using POP, IMAP or webmail, regardless of whether any s have been sent to or received by the user. Accounts with addresses that are forwarded to another address are considered active accounts.

4 GENERAL TARIFF Original Page TERRESTRIAL CABLE and ADSL INTERNET SERVICES 3. Conditions (continued) i. Northwestel-provided Equipment Northwestel will provide a modem to the customer as part of the Internet service package. Northwestel will only provide Service to a Northwestel-provided modem. j. No Warranties To the extent permitted by law, Northwestel makes no warranties, representations, claims, guarantees or conditions of any nature, express or implied, including fitness for a particular purpose, merchantability, title or non-infringement, with respect to any Services. Northwestel assumes no liability for any claims, damages, losses or expenses arising out of or otherwise relating to the unavailability of any Services, even where such unavailability occurs after installation of the Services. k. Limited Liability Northwestel s liability for negligence, breach of contract, tort or other causes of action, including fundamental breach, is limited to the payment(s) provided for in General Tariff CRTC 3001, 15.1 and Other than the foregoing payment(s) and to the extent permitted by law, Northwestel is not responsible to anyone for any damages, including direct, indirect, special, consequential, incidental, economic, exemplary or punitive damages. As stated in General Tariff CRTC 3001, 1.2 and 16.1, this limitation of liability does not apply to physical injuries, death or damage to customer premises or other property wholly caused by Northwestel s gross negligence. Northwestel is not responsible for any claims if an installation appointment for any Service is missed, or for any claims related to distribution of content by customers. Northwestel is not responsible for failing to meet obligations due to causes beyond its reasonable control, including acts of nature, work stoppage, labour disputes and strikes, pandemics, war, terrorism, civil insurrection, government decree, failure of the public power grid, unlawful acts, or the act or omission of customers or third parties, including a telecommunications carrier whose network is used in establishing connection to a point which Northwestel doesn t directly serve. In addition, Northwestel is not responsible for: i. The denial, restriction, blocking, disruption, interruption or unavailability of the Services; ii. Any breaches of confidentiality or privacy resulting from the use of the Services or Customer Equipment; or iii. Any damages a customer may incur as a result of the operation or failure of Customer Equipment, including if Customer Equipment is or becomes incompatible with Northwestel-provided Equipment and/or the Services.

5 GENERAL TARIFF Original Page TERRESTRIAL CABLE and ADSL INTERNET SERVICES 4. Rates a. ADSL Internet Services Recurring Charges Package Name Residence Services Price Dow nload Speed Up to (Mbps) Upload Speed Up to (Mbps) Data Usage Allow ance (GB) Additional Data USage (GB) Accounts Included * Fixed IP DSL Internet 15 $ $ NA Available DSL Internet 5 $ $ NA Available DSL Internet 2 $ $ NA Available DSL Internet Lite $ $ NA Available High Speed StarterConnect $ $ NA Grandfathered Internet Ultra $ $ NA Grandfathered DSL Internet Classic $ $ NA Grandfathered Business Services DSL Business Internet 15 $ $ $19.95 Available DSL Business Internet 5 $ $ $19.95 Available DSL Business Internet 2 $ $ $19.95 Available DSL Business Internet 1 $ $ $19.95 Available Business Essential $ $ $19.95 Grandfathered Business Ultra Internet $ $ $19.95 Grandfathered Business Classic Internet $ $ $19.95 Grandfathered *Fixed IP is an optional service for business services. Status Customers subscribing to Residence ADSL Service who do not have a telephone subscription will be charged a $20.00 surcharge per month above the price referred to in the rate table. Customers subscribing to Business ADSL Service who do not have a telephone subscription will be charged a $30.00 surcharge per month above the price referred to in the rate table. The surcharge will not be applied to customers subscribing to these services in Whitehorse and Yellowknife. Where ADSL and Cable Internet facilities are both available to the premises Northwestel will provision Cable Internet service. C

6 GENERAL TARIFF Original Page TERRESTRIAL CABLE and ADSL INTERNET SERVICES 4. Rates (continued) b. Cable Internet Services Recurring Charges Package Name Residential Services Price Dow nload Speed Up to (Mbps) Upload Speed Up to (Mbps) Data Usage Allow ance (GB) Additional Data Usage (GB) Accounts Included * Fixed IP Status Internet 100 $ $ NA Available Internet 50 $ $ NA Available Internet 16 $ $ NA Available Internet 5 $ $ NA Available Internet 1 $ $ NA Available Cm Com. Modem $ Unlimited $ NA Grandfathered HSI Standard Bundle $ $ NA Grandfathered HSI Standard $ $ NA Grandfathered HSI Extreme $ $ NA Grandfathered HSI Performance $ $ NA Grandfathered HSI Performance Bundle $ $ NA Grandfathered HSI Lite Bundle $ $ NA Grandfathered Internet Lite $ $ NA Grandfathered Business Services Business Internet 100 $ $ $19.95 Available Business Internet 50 $ $ $19.95 Available Business Internet 16 $ $ $19.95 Available Business Internet 10 $ $ $19.95 Available Business Internet 5 $ $ $19.95 Available Business Extreme Internet $ $ $19.95 Grandfathered Business Performance Internet $ $ $19.95 Grandfathered Business Standard Internet $ $ $19.95 Grandfathered Business Lite Internet $ $ $19.95 Grandfathered *Fixed IP is an optional service for business service. c. Non-Recurring Internet Service charges i. Wireless Home Network Kit - Where an existing Internet customer opts for a Northwestel-provided modem with wireless home networking functionality, the Customer is responsible for installation and configuration. Wireless Home Networking Kit Rate (Business and Residence) $29.95 ii. Modem Loss or Damage charge $99.00 iii. Fixed IP Address Set-up Charge $19.95 Other Non-Recurring Charges may be applicable as described in General Tariff 3001 s 301 to 308. C

7 GENERAL TARIFF 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 5. Dial-up Internet a. Definition CRTC 3001 Original Page 276A Dial-up Internet access is a form of Internet access that uses the facilities of the public switched telephone network (PSTN) to establish a dialed connection to Northwestel s Internet service provisioning equipment via telephone lines. The customer s computer or router uses a modem to encode and decode Internet Protocol packets and control information into and from analogue audio frequency signals, respectively. b. Rates Package Name Price/Month Usage Allowance (Hours)/Month Additional Usage Charges ($/hour) Accounts Included Status Dial Up Minimum $ $1.25/hour 2 Grandfathered Dial Up Standard $ $1.25/hour 5 Available c. Terms and Conditions i. This service is only available where facilities exist. ii. This service is available to both Residential and Business Customers. iii. In order to access Internet with this service customer must provide their own modem. iv. Network performance and connectivity is not guaranteed. Northwestel will make reasonable efforts to ensure that the portions of the service that it has direct control over are functioning properly. v. The customer is solely responsible for all access to the service through the customer s account and shall comply with Northwestel s Internet service policies. vi. All conditions in 101 Terrestrial Cable and ADSL Internet Services Tariff apply to this service with the exception of conditions d, e, f, and i. vii. The Non-Recurring Charges identified in General Tariff 3001, 301 B(i) 1 and 2 apply to this service. A

8 GENERAL TARIFF Original Page General a. This tariff only applies to Northwestel terrestrial retail Internet services. b. Business Classification The Company classifies a customer s service as a business service or residence service for the purpose of offering an Internet service and applicable rate. See the Definition of Business Service in General Tariff CRTC c. Service Availability An Internet Service is subject to the availability of suitable facilities. Not all the service package offerings or infrastructure are available in all service areas or in all communities. Customers should contact Northwestel to determine package availability. 2. Definitions a. Customer Equipment (CE) Refers to the equipment, inside wiring, software or other devices that a Customer will be required to own or lease, operate, license and maintain in order to effectively and efficiently interface with Northwestel s Service Facilities. b. Data Usage Allowance Means the monthly amount of data that Northwestel permits a customer to download or upload within the specific Service package paid for by the customer. Usage is measured in gigabytes (GB). c. Download Speed Refers to the speed at which the data from a remote system is downloaded to a customer s system. Download speed is measured in megabits per second (mbps) or kilobits per second (kbps). d. Gigabyte Refers to a unit of measurement of data transmitted or stored. Northwestel measures usage in Gigabytes (GB) using the International System of Units (SI) standard. The Company uses the following conversion: 1,000,000,000 Bytes = 1 GB. e. Services Means enhanced Internet services provided to business, enterprise and government customers in terrestrial communities. f. Service Facilities Refers to all infrastructure, equipment, software or other devices that Northwestel may deploy to provision Internet Services, but does not include CE. g. Static IP Address Refers to a fixed Internet Protocol (IP) address (fixed IP address) which is a numerical label assigned to a device by Northwestel. h. Terrestrial Refers to service offered in communities that are served through transport infrastructures that utilize terrestrial based facilities (such as microwave radio or fibre) as opposed to communities served through satellite technologies. i. Upload Speed Refers to the speed at which the data from a customer s system is uploaded to a remote system. Upload speed is measured in mbps or kbps. Approved in Telecom Decision , 04 March 2015

9 GENERAL TARIFF Original Page General Conditions a. Except as otherwise specified within this tariff, the Terms of Service found in General Tariff 3001 s 1 to 22 and s 104 to 107 apply to Terrestrial Enterprise Internet Services. b. Billing Commencing on the in service date, Northwestel will invoice the customer on a monthly basis the amounts set out in the tariff. All amounts are in Canadian dollars and are exclusive of taxes. The monthly rate will be billed in advance. Usage-based services and Non-recurring Charges incurred in one calendar month will generally be billed in the following month. c. Customer Equipment i. Except for Service Facilities, all CE shall be and will remain the customer s responsibility. ii. The customer is responsible for maintaining CE in good working order in order to avoid network harm. iii. Northwestel is not responsible for installing, maintaining, or operating CE on the customer s side of the demarcation point, including without limitation, the suitability of CE or compatibility of CE with any Service Facilities, Northwestel-provided equipment or Services. iv. Customer equipment attached to the Company s facilities must be in accordance with Northwestel s Connection of Customer-provided Equipment Tariff CRTC 3001 s 1301, 1302 and d. Usage Allowance Northwestel may provide customers with a base usage allowance for the amount of data that customers can upload or download based on the customer s Internet Service package. For any data uploaded or downloaded above such base usage allowance, Northwestel will charge a unit rate per gigabyte as an additional usage charge. Northwestel will invoice the customer for any such charges on the invoice in the month following the month in which the extra usage charges were incurred. The base usage allowance in a given calendar month may only be applied to the current calendar month; any unused amounts cannot be carried over to subsequent months. It is the customer s responsibility to monitor and manage monthly activity and to ensure the usage allowance selected by the customer is adequate for the customer s requirements. e. Usage Measurement Tools All usage is measured using Northwestel s network tools. Any usage measurement using other tools will not be accepted by Northwestel. f. Grandfathered Services Services described as grandfathered are not available to new customers and may no longer be added to existing customers accounts. g. Speed Performance Download and upload speeds may vary with Internet traffic. Northwestel does not guarantee the maximum Service performance levels or throughput speeds, as they may be affected by the wider network architecture of the Internet itself. Any content that the customer accesses through the Service may be subject to "caching" at intermediate locations on the Internet. Simultaneous use of high bandwidth applications (such as streaming media or video downloads) by one or more users may result in performance that is slower when compared to a single application used by a single user. Speed performance may also be impacted by the quality or condition of CE.

10 GENERAL TARIFF Original Page General Conditions (Continued) h. Period and Termination i. The minimum contract period for Internet Services is one month unless a customer has signed a written agreement for a longer contract period. ii. After the expiry of the minimum contract period, Northwestel shall continue to provide the Services on a month-to-month basis at the then current monthly rate charged by Northwestel for the Services. i. Termination Charges i. In the event of termination of Services by the customer prior to the expiry of the minimum contract period, the customer shall pay to the Company all charges due for Services plus a termination charge equal to 50% of the monthly charges applicable to the unexpired portion of the contract period. ii. Termination charges will be reduced or waived if the customer enters into a contract with the Company for another Internet Service, when: a. The total committed recurring charges for the new Service under the new contract(s) are equal to or greater than those remaining under the original contract(s), the termination charges for the original contract(s) will be waived; or b. The total committed recurring charges for the new Service under the new contract(s) are less than those remaining under the original contract(s), the termination charges for the original contract(s) the termination charges for the original contract will be reduced by applying a 50% rate to the difference between the committed recurring charges of the new and original contract j. Extraordinary Charges When it is necessary to install special equipment or to incur an unusual expense to establish a service connection, the customer shall pay an additional charge based on time and materials, in accordance with General Tariff CRTC k. Service Demarcation Point The service demarcation point is the customer-facing Ethernet port(s) at the Customer defined location. l. Acceptable Enterprise Internet Use The customer shall not: i. circumvent user authentication or security of any host, network, or account; ii. cause disturbances, outages or other problems which may affect Service Facilities, Northwestel s network or network based equipment, or which may adversely affect Northwestel s ability to provide services to other customers; iii. adapt, reproduce, translate, modify, decompile, disassemble, reverse engineer or otherwise interfere with any software, applications or programs used in connection with Northwestel s Services for any purpose including testing or research purposes; iv. modify, alter or deface any of the trade-marks or other intellectual property made available through Northwestel Services or use any intellectual property except for the express purpose for which such intellectual property is made available to the customer through Northwestel Services; v. engage in any unsolicited mass distribution of any message; or vi. use, enable, facilitate, or permit the use of any Northwestel Service for an illegal purpose, criminal or civil offence, intellectual property infringement, harassment (including disruptive, intimidating, annoying or offensive communications), or in a manner that would breach any law, regulation or the policies of any Internet host, or cause interference with Northwestel s network operations (including preventing a fair and proportionate use by others).

11 GENERAL TARIFF Original Page Packages and Rates a. Additional Features Available for all Enterprise Services Description of Feature One-time Charge Monthly Charge ($) ($) Static IP - Block of 5 Addresses N/A $8.00 Static IP - Block of 13 Addresses N/A $16.00 Static IP - Block of 29 Addresses N/A $32.00 Static IP - Block of 61 Addresses N/A $64.00 Static IP - Block of 125 Addresses N/A $ Static IP - Block of 253 Addresses N/A $ Activation of Additional Port on CE $ $55.00 Change of Package on : Enterprise $ N/A Performance, I-Gateway, Hospitality Enterprise Addition of a New Dedicated Internet Service (Enterprise Performance, I- Gateway, Hospitality Enterprise) on the Existing CE $ N/A A

12 GENERAL TARIFF Original Page Packages and Rates (continued) c. Public Enterprise Service i. Service Description Public Enterprise Service is an asymmetrical high speed Internet service that includes traffic shaping capabilities at the customer s request. The traffic shaping capabilities limit high bandwidth consuming applications and websites that facilitate streaming video and peer-to-peer applications. The service is designed for businesses that offer Internet access to their customers and the traffic shaping capabilities help to control usage and costs. ii. Terms and Conditions a. The service is offered at monthly rates on a month-to-month basis or for terms of 3 or 5 years. b. The monthly rates include a usage allowance. c. Public Enterprise Service is only offered where facilities are available in Whitehorse (YT), Fort Smith (NWT), Yellowknife (NWT), and Ft. Nelson (BC). d. Public Enterprise Max is only offered where facilities are available in Inuvik (NWT). e. Public Enterprise Service may be enhanced at the customer's request to include traffic shaping that will shape peer-to-peer traffic, and limit video and large file transfer protocols up to a speed of 128 kbps. iii. Rates a. Available in Whitehorse, Yellowknife, Fort Smith and Fort Nelson Transmission Speed Package Monthly Monthly Rate Additional Download Upload Usage Allowance Month to 3-year 5-year Usage Rate (per GB) Month 30 Mbps 1.5 Mbps Public Enterprise 350 GB $899 $810 $765 $ Mbps 1.5 Mbps Public Enterprise Plus 500 GB $1,199 $1,080 $1,020 $ Mbps 2.0 Mbps Public Enterprise Extreme 750 GB $1,599 $1,439 $1,367 $3.00 Installation Charge $199 b. Available in Inuvik Transmission Speed Package Monthly Monthly Rate Additional Installation Download Upload Usage Allowance Month to 3-year 5-year Usage Rate (per GB) Charge Month 5 Mbps 768 kbps Public Enterprise Max 75 GB $699 $629 $595 $7.50 $199

13 GENERAL TARIFF Original Page 282 (V) 4. Packages and Rates (continued) d. I- Enterprise Service i. Service Description I-Enterprise Service is a symmetrical high speed Internet service offered at transmission speeds ranging from 2 Mbps to 10 Mbps. The service includes a static IP address. Each speed tier includes a monthly usage allowance, and customers have the option of adding additional usage blocks to address temporary usage requirements. ii. Terms and Conditions a. I-Enterprise Service is a grandfathered service. b. The service is offered at monthly rates on a month-to-month basis or terms of 1, 3 or 5 years. c. The monthly rates include a usage allowance. d. For a list of Type A, B, and C communities refer to Carrier Access Tariff CRTC 21480, 300 Section D. e. The customer may add or remove Usage Blocks at any time, subject to a one month minimum commitment for each Usage Block added. Charges for additional usage block(s) will appear on the next available invoice. iii. Rates a. Type A Symmetrical Transmission Speed 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 7 Mbps 8 Mbps 10 Mbps Monthly Monthly Rate Additional Usage Allowance 1-year 3-year 5-year Usage Rate (per GB) 50 GB $ $ $ $ GB $ $ $ $ GB $1, $ $ $ GB $1, $1, $1, $ GB $2, $1, $1, $ GB $2, $2, $2, $ GB $3, $3, $2, $ GB $5, $4, $4, $7.50 Incremental Usage Blocks 50 GB for $350 & 100 GB for $650

14 GENERAL TARIFF Original Page 283 (V) 4. Packages and Rates d. I- Enterprise Service iii. Rates (continued) b. Type B Symmetrical Transmission Speed 2 Mbps 3 Mbps 5 Mbps c. Type C Monthly Monthly Rate Additional Usage Allowance 1-year 3-year 5-year Usage Rate (per GB) 50 GB $ $ $ $ GB $1, $ $ $ GB $2, $1, $1, $7.50 Incremental Usage Blocks 50 GB for $350 & 100 GB for $650 Symmetrical Transmission Speed 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 10 Mbps Monthly Monthly Rate Additional Usage Allowance 1-year 3-year 5-year Usage Rate (per GB) 50 GB $ $ $ $ GB $1, $ $ $ GB $1, $1, $1, $ GB $2, $1, $1, $ GB $3, $2, $2, $ GB $8, $6, $5, $7.50 Incremental Usage Blocks 50 GB for $350 & 100 GB for $650 e. Enterprise Performance Service i. Service Description Enterprise Performance Service is a symmetrical high speed Internet service offered at transmission speeds ranging from 2 Mbps to 100 Mbps. Each speed tier includes a monthly usage allowance and a static IP address. ii. Terms and Conditions a. A list of communities where the Service is offered, separated into Regions A, B or C, is provided in the Service Location Table, which follows at the end of this. b. The service is offered in Region A communities at monthly rates on a month-to-month basis or for a term of 1, 3 or 5 years. An Unlimited Usage option is available in Region A communities. c. The service is offered in Regions B and C communities at monthly rates on a month-to-month basis or for a term of 1 or 3 years. d. The actual availability of a speed tier in a community is contingent on the availability of appropriate Facilities in the community. e. The installation charge includes the cost of providing up to 400 metres of fibre from the Company s fibre access point to the customer s premises. Charges for additional fibre apply based on time and materials.

15 GENERAL TARIFF Original Page 284 e. Enterprise Performance Service ii. Terms and Conditions (continued) a. The monthly rates include a usage allowance. The speed tiers up to 9 Mbps in Region A communities include unlimited internet usage; speed tiers from 10Mbps and above offer both unlimited and defined usage allowance options. b. Customers in Regions B and C may add or remove Usage Blocks at any time, subject to a one month minimum commitment for each Usage Block added. Charges for additional usage block(s) will appear on the next available invoice. c. Grandfathered Services offered in Region A are no longer available to new customers. iii. Service Location Table Region A Fort Nelson, BC Hay River, NWT Whitehorse, YT Yellowknife, NWT Region B Carcross, YT Fort Smith, NWT Muskwa (Fort Nelson area), BC Region C Dease Lake, BC Fort Simpson, NWT Inuvik, NWT iv. Rates i. Region A Symmetrical Transmission Speed 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 7 Mbps 8 Mbps 9 Mbps 10 Mbps 20 Mbps 30 Mbps 50 Mbps 100 Mbps Monthly Monthly Rate Additional Usage Month to 1-year 3-year 5-year Usage Rate Allowance Month (per GB) Unlimited $720 $600 $500 $435 Not Appl. Unlimited $1,026 $855 $684 $599 Not Appl. Unlimited $1,428 $1,190 $952 $833 Not Appl. Unlimited $2,100 $1,750 $1,400 $1,225 Not Appl. Unlimited $2,598 $2,165 $1,732 $1,516 Not Appl. Unlimited $3,456 $2,880 $2,304 $2,016 Not Appl. Unlimited $4,614 $3,845 $3,076 $2,692 Not Appl. Unlimited $5,772 $4,810 $3,848 $3,367 Not Appl. 350 GB $2,760 $2,300 $1,955 $1,725 $ GB $3,360 $2,800 $2,380 $2,100 $2.50 Unlimited $5,790 $4,825 $4,100 $3,619 Not Appl. 1,700 GB $6,600 $5,500 $4,675 $4,125 $2.50 2,500 GB $8,400 $7,000 $5,950 $5,250 $2.50 Unlimited $8,880 $7,400 $6,300 $5,550 Not Appl. 3,400 GB $10,560 $8,800 $7,480 $6,600 $2.50 4,200 GB $12,840 $10,700 $9,095 $8,025 $2.50 Unlimited $14,820 $12,350 $10,500 $9,263 Not Appl. 5,100 GB $16,200 $13,500 $11,475 $10,125 $2.50 6,300 GB $19,800 $16,500 $14,025 $12,375 $2.50 Unlimited $26,640 $22,200 $18,900 $16,650 Not Appl. 648 GB $3,600 $3,000 $2,550 $2,250 $ GB $4,560 $3,800 $3,230 $2,850 $2.50 1,620 GB $6,240 $5,200 $4,420 $3,900 $2.50 4,860 GB $13,200 $11,000 $9,350 $8,250 $2.50 6,000 GB $14,400 $12,000 $10,200 $9,000 $2.50 9,000 GB $22,800 $19,000 $16,150 $14,250 $ ,500 GB $30,000 $25,000 $21,250 $18,750 $2.50 Unlimited $38,400 $32,000 $27,200 $24,000 Not Appl. Installation Charge $2,640

16 GENERAL TARIFF Original Page 285 e. Enterprise Performance Service (V) iv. Rates (continued) b. Grandfathered Services in Region A Bandwidth Monthly Usage Pricing - Monthly - Region A Additional Usage Rate Down Up Allowance Month to 1-Year 3-Year (per GB) Month 2 Mbps 2 Mbps 50 GB $ $ $ $ Mbps 5 Mbps 150 GB $1, $1, $1, $5.00 Additional Usage Block for 50GB is $225 (At $4.5 per GB) Additional Usage Block for 100GB is $400 (At $4.0 per GB) c. Region B Symmetrical Transmission Speed 2 Mbps 5 Mbps 10 Mbps 30 Mbps 50 Mbps 100 Mbps Monthly Monthly Rate Additional Usage Usage Allowance Month to Month 1-year 3-year Rate (per GB) 50 GB $ $ $ $ GB $2, $1, $1, $ GB $8, $6, $5, $4.50 1,000 GB $12, $9, $7, $4.00 1,700 GB $17, $14, $11, $3.50 3,500 GB $31, $25, $20, $3.00 Incremental Usage Blocks 50 GB for $225/100 GB for $400 Installation Charge $2,640 d. Region C Symmetrical Transmission Speed 2 Mbps 5 Mbps 10 Mbps 30 Mbps 50 Mbps 100 Mbps Monthly Usage Monthly Rate Month to Month 1-year 3-year Additional Usage Rate (per GB) Allowance 50 GB $ $ $ $ GB $2, $2, $1, $ GB $8, $7, $5, $4.50 1,000 GB $13, $10, $8, $4.00 1,700 GB $19, $15, $12, $3.50 3,500 GB $33, $26, $21, $3.00 Incremental Usage Blocks 50 GB for $225/100 GB for $400 Installation Charge $2,640

17 GENERAL TARIFF Original Page Packages and Rates (continued) f. Hospitality Enterprise Service i. Service Description Hospitality Enterprise is an asymmetrical high speed Internet service offered to hotel properties. The service provides a download transmission speed of 30Mbps and upload speed of 10Mbps. ii. Terms and Conditions a. The service is offered in Whitehorse, Yellowknife, Fort Nelson, and Hay River. b. The service is provided at monthly rates on a month-to-month basis or for a term of 3 or 5 years. c. The monthly rates include a usage allowance. d. A customer may subscribe to an Enterprise Lite version of the Service with half the transmission speeds. e. The Service features a usage allowance that increases at 6 month intervals and on specific dates as provided in the usage allowance table provided in this. i. The installation charge includes the cost of providing up to 400 metres of fibre from the Company s fibre access point to the customer s premises. Charges for additional fibre apply based on time and materials. iii. Rates a. Available in Region A Transmission Speed Package Monthly Usage Download Upload Allowance Month to Month Monthly Rate 3-year 5-year Additional Usage Rate (per GB) 30 Mbps 10 Mbps Hospitality Enterprise 1050 GB $1,800 $1,400 $1,200 $ Mbps 5 Mbps Hospitality Enterprise Lite 525 GB $900 $700 $600 $3.00 Installation Charge $2,640 b. Monthly Usage Allowance by Date Service/Date 04-Feb-14 * 1-May-14 1-Nov-14 1-May-15 1-Nov-15 1-May-16 1-Nov-16 1-May-17 1-Nov-17 1-May-18 1-Nov-18 Hospitality Enterprise 1050 GB 1100 GB 1150 GB 1200 GB 1250 GB 1300 GB 1350 GB 1400 GB 1450 GB 1500 GB 1550 GB Hospitality Enterprise Lite 525 GB 550 GB 575 GB 600 GB 625 GB 650 GB 675 GB 700 GB 725 GB 750 GB 775 GB *Current Usage Allowance as at February 4 th, 2014

18 GENERAL TARIFF Original Page Packages and Rates (continued) g. I-Gateway Service i. Service Description I-Gateway Service is a symmetrical high speed Internet access service which is offered at transmission speeds of 10Mbps and 100Mbps. The service includes peering and transiting functionality and utilizes Border Gateway Protocol (BGP). BGP is a standardized exterior gateway protocol designed to exchange routing and reachability information between autonomous systems on the Internet. ii. Terms and Conditions a. The Service is offered in Whitehorse (YT) Yellowknife (NT), Fort Nelson (BC), and Hay River (NT). b. The service is provided at monthly rates for a term of 1, 3 or 5 years. c. The monthly rates include a usage allowance based on an Mbps average sustained throughput. d. The customer will be charged for any additional usage above the usage allowance at increments of 0.25Mbps. e. Average sustained throughput per month is calculated as the sum of the transmitted and received data each month (expressed in Mb) divided by the total number of seconds in the month: Average sustained Throughput (Mbps) = (Total Upload Megabits + Total Download Megabits)/ (60 seconds x 60 minutes x 24 hours x 30 days). f. The installation charge includes the cost of providing up to 400 metres of fibre from the Company s fibre access point to the customer s premises. Charges for additional fibre apply based on time and materials. iii. Rates Symmetrical Transmission Speed 10 Mbps 100 Mbps Equivalent Sustained Bandwidth (Mbps) 1-year Monthly Rate 3-year 5-year Additional Usage Rate (Mbps) 1 Mbps $2,160 $1,870 $1,690 $1,900 2 Mbps $3,900 $3,390 $3,060 $1,720 3 Mbps $5,290 $4,600 $4,140 $1,560 1 Mbps $2,730 $2,370 $2,140 $1,900 2 Mbps $4,480 $3,890 $3,510 $1,720 3 Mbps $5,870 $5,100 $4,590 $1,560 5 Mbps $8,010 $6,960 $6,270 $1, Mbps $15,210 $13,220 $11,900 $1, Mbps $23,000 $20,000 $18,000 $1, Mbps $28,790 $25,030 $22,530 $1, Mbps $41,060 $35,700 $32,130 $1,220 Installation Charge $2,640

19 GENERAL TARIFF Original Page 288 (V) 4. Packages and Rates (continued) h. Hotel Business Internet Plus Service i. Service Description Hotel Business Internet Plus Service is an asymmetrical ADSL Internet service for hotel properties. It is provided at a fixed transmission speed of 5 mbps download and 768 kbps upload. ii. Terms and Conditions a. Hotel Business Internet Plus Service is a grandfathered service. b. The monthly rate includes an unlimited usage allowance. iii. Rates Transmission Speed Name of Package Monthly Price Download Upload 5 mbps 768 kbps Hotel Business Internet Plus $ Internet Plus Unlimited Service i. Service Description Internet Plus Unlimited Service is an asymmetrical ADSL Internet service. It is provided at a fixed transmission speed of 5 mbps download and 768 kbps upload. ii. Terms and Conditions a. Internet Plus Unlimited Service is a grandfathered service. b. The monthly rate includes an unlimited usage allowance. iii. Rates Transmission Speed Name of Package Monthly Price Download Upload 5 mbps 768 kbps Internet Plus Unlimited $399.95

Seaside High-Speed Internet Acceptable Use Policy (AUP)

Seaside High-Speed Internet Acceptable Use Policy (AUP) Seaside High-Speed Internet Acceptable Use Policy (AUP) INTRODUCTION Seaside High Speed Internet provides high-speed access to a suite of content, through the Internet. We agree to make Seaside High Speed

More information

ASYMMETRIC DIGITAL SUBSCRIBER LINE INTERNET ACCESS TERMS

ASYMMETRIC DIGITAL SUBSCRIBER LINE INTERNET ACCESS TERMS ASYMMETRIC DIGITAL SUBSCRIBER LINE INTERNET ACCESS TERMS The following Terms and Conditions govern the rights and obligations of Cable and Wireless and the Customer in connection with Cable and Wireless

More information

Business User Agreement

Business User Agreement Business User Agreement Star Telephone Membership Corporation will provide Star Telephone FireLine DSL Service to on the terms and conditions listed below. Star Telephone FireLine DSL Service will be delivered

More information

BUSINESS BROADBAND SERVICE

BUSINESS BROADBAND SERVICE BUSINESS BROADBAND SERVICE 1 DEFINITIONS AND INTERPRETATION 1.1 The following additional terms and conditions apply to the provision of the Business Broadband Service. TERM / EXPRESSION ADSL Annex A Annex

More information

Business Broadband Terms & Conditions of Service

Business Broadband Terms & Conditions of Service The following Terms and Conditions govern the rights and obligations of C&W and the Customer in connection with C&W s provision of the Service to you, the Customer. The Service is subject also to Part

More information

HardyNet Network Management Practices Policy Disclosure

HardyNet Network Management Practices Policy Disclosure HardyNet Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, HardyNet,

More information

1.4 To overcome this biasness, this Policy is in place to ensure all Maxis customers have a good experience.

1.4 To overcome this biasness, this Policy is in place to ensure all Maxis customers have a good experience. MAXIS FAIR USAGE POLICY 1. Introduction 1.1 This Fair Usage Policy ("Policy") sets out an acceptable level of conduct between Maxis Broadband Sdn Bhd or Maxis Mobile Services Sdn Bhd (both shall be referred

More information

Internet Service Agreement

Internet Service Agreement Author: Bryce McMurter Date: April 2013 Overview 7th Gen Technologies provides Internet services to customers and must therefore manage these Services responsibly to maintain confidentiality, integrity,

More information

ALBANY MUTUAL TELEPHONE S MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION

ALBANY MUTUAL TELEPHONE S MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION ALBANY MUTUAL TELEPHONE S MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION General Policy Statement: The following policies apply to mass market broadband Internet services offered by Albany

More information

BLUE VALLEY TELE-COMMUNICATIONS MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION

BLUE VALLEY TELE-COMMUNICATIONS MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION BLUE VALLEY TELE-COMMUNICATIONS MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION Mission Statement: Blue Valley Tele-Communications is a progressive member-owned cooperative providing the

More information

The part of the network that connects customers to the exchange, sometimes called the local loop or the last mile.

The part of the network that connects customers to the exchange, sometimes called the local loop or the last mile. Glossary of broadband terms 3G: Refers to the third generation of mobile phone technology following on from 2G. 3G allows for faster access to the internet and allows services including video calls and

More information

refers to an HKC-approved cable modem, power adaptor, splitter, Ethernet cable and coaxial

refers to an HKC-approved cable modem, power adaptor, splitter, Ethernet cable and coaxial i-cable Broadband Operating Policy (English Version Only) 有 線 寬 頻 寬 頻 上 網 服 務 用 戶 守 則 只 提 供 英 文 版 本 I. General Overview Pursuant to the terms hereof and the General Terms and Conditions, i-cable agrees

More information

BUSINESS TRUNKING TERMS & CONDITIONS

BUSINESS TRUNKING TERMS & CONDITIONS BUSINESS TRUNKING TERMS & CONDITIONS This Agreement commences on the day of, 20. In this Agreement, the terms You and Your / the Customer will be used to refer to [ ] (the Customer and the terms FLOW,

More information

BROADBAND INTERNET ACCESS TRANSMISSION SERVICE WHOLESALE SERVICE GUIDE AND WHOLESALE RATES GENERAL

BROADBAND INTERNET ACCESS TRANSMISSION SERVICE WHOLESALE SERVICE GUIDE AND WHOLESALE RATES GENERAL GENERAL 1.1 General Regulations ( Cooperative ) is an Incumbent Local Exchange Carrier (ILEC). The service provided under these terms and conditions is the transport component of wireline broadband Internet

More information

CUSTOMER RELATIONSHIP AGREEMENT

CUSTOMER RELATIONSHIP AGREEMENT CUSTOMER RELATIONSHIP AGREEMENT SECTION B: ADSL SERVICE DESCRIPTION Rules of interpretation and capitalized terms used in this Service Description are defined either in the General Terms of our CRA or

More information

STAR TELEPHONE MEMBERSHIP CORPORATION ACCEPTABLE USE POLICY FOR BROADBAND INTERNET SERVICES

STAR TELEPHONE MEMBERSHIP CORPORATION ACCEPTABLE USE POLICY FOR BROADBAND INTERNET SERVICES STAR TELEPHONE MEMBERSHIP CORPORATION ACCEPTABLE USE POLICY FOR BROADBAND INTERNET SERVICES Star has adopted this Acceptable Use Policy ( AUP ) to outline the acceptable use of Star s Broadband Internet

More information

Services. Event. Dates: Contact Name: Email: City. Phone: Fax: Box. billed out in Event Services. Section 8. Unit price. Event: Quantity 5 down 3 up

Services. Event. Dates: Contact Name: Email: City. Phone: Fax: Box. billed out in Event Services. Section 8. Unit price. Event: Quantity 5 down 3 up Section 4 Internet/Phone Line page 1 2015 Internet and Phone line Services - Exhibitor Order Form Calgary Stampede Services Box 1060, Station M Calgary Alberta T2P 2K8 Phone: 403-261-0377 Fax 403-261-0144

More information

Tele-Media Cable Internet Acceptable Use Policy

Tele-Media Cable Internet Acceptable Use Policy Tele-Media Cable Internet Acceptable Use Policy Important Note: Tele-Media may revise this Acceptable Use Policy (the "Policy") from time to time without notice by posting a new version of this document

More information

Acceptable Use Policy

Acceptable Use Policy Sell your Products Online and Web by Numbers are brands of Web by Numbers Ltd (hereinafter referred to as Web by Numbers ) Acceptable Use Policy Web by Numbers has created this Acceptable Use Policy (AUP)

More information

Cablelynx Acceptable Use Policy

Cablelynx Acceptable Use Policy Cablelynx provides a variety of Internet Services (the Services) to both residential and business customers (the Customer). Below, you will find the terms and conditions that you agree to by subscribing

More information

DIGITAL SUBSCRIBER LINE (DSL) SERVICE GUIDE

DIGITAL SUBSCRIBER LINE (DSL) SERVICE GUIDE Title Page DIGITAL SUBSCRIBER LINE (DSL) SERVICE GUIDE REGULATIONS, RATES, AND CHARGES Applying to the Provision of DSL For Customers of This DSL Service Guide does not include Internet Access, Content

More information

Internet Service Contract

Internet Service Contract Internet Service Contract Between WIC NZ Ltd and... ( You ) Service:... ( The Service ) Address for service:... ( The Address ) Equipment supplied:... ( The Equipment ) 1. Equipment 1.1. Unless agreed

More information

BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY

BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY The Acceptable Use Policy ("the Policy") governs use of the Buckeye Express High Speed Internet Service ("the Service"). All subscribers

More information

Terms & Conditions for Services

Terms & Conditions for Services Cleanwww Inc dba American Family Online Terms & Conditions for Services INTRO The following are the Terms and Conditions required as a subscriber to any of the services from AFO (AFO). You must be at least

More information

Internet Terms and Conditions

Internet Terms and Conditions Internet Terms and Conditions THIS AGREEMENT IS FOR THE USE OF INTERNET ACCESS SERVICES OF MILLENNIUM TELCOM, LLC, d/b/a ONESOURCE COMMUNICATIONS. BY YOUR USE OF THE INTERNET ACCESS PRODUCT PROVIDED HEREUNDER,

More information

Dial-Up Internet Access and Web Site Hosting Services

Dial-Up Internet Access and Web Site Hosting Services Dial-Up Internet Access and Web Site Hosting Services A. SERVICE OFFERING. XO Communications Services, LLC agrees to provide the Web-Site Hosting, Dial-Up Internet Access and other services ("Services")

More information

GENERAL TARIFF. 2) Internet Service is provided at C&W's discretion, depending on the availability of suitable facilities and equipment.

GENERAL TARIFF. 2) Internet Service is provided at C&W's discretion, depending on the availability of suitable facilities and equipment. Page 6.1 INTERNET ACCESS SERVICES General 1. Description 1. This item is subject to the terms and provisions of Part A of this Tariff. 2. This Part applies to the following C&W services: Dialup Internet

More information

GCI RESIDENTIAL INTERNET TERMS AND CONDITIONS

GCI RESIDENTIAL INTERNET TERMS AND CONDITIONS 2550 Denali Street Suite 1000 Anchorage, AK 99503 GCI RESIDENTIAL INTERNET TERMS AND CONDITIONS PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. This is an agreement ( Agreement ) between you and GCI

More information

Stowe Communications High Speed Internet Business & Residential Service Subscriber Agreement

Stowe Communications High Speed Internet Business & Residential Service Subscriber Agreement Stowe Communications High Speed Internet Business & Residential Service Subscriber Agreement The cable service operating subsidiary or affiliate of Stowe Communications, serving your municipality ( Communications

More information

TOLEDOTEL INTERNET SERVICE AGREEMENT (As of July, 2014)

TOLEDOTEL INTERNET SERVICE AGREEMENT (As of July, 2014) TOLEDOTEL INTERNET SERVICE AGREEMENT (As of July, 2014) This agreement sets forth the terms and conditions under which ToledoTel will provide Internet service to you at your home or business. 1. The Service

More information

Congestion Management Provider does not employ any congestion management tools, practices and/or software on network traffic.

Congestion Management Provider does not employ any congestion management tools, practices and/or software on network traffic. Midstate Communications Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations,

More information

BROADBAND INTERNET ACCESS TRANSMISSION SERVICE. Baldwin Telecom, Inc. Section 1 TABLE OF CONTENTS

BROADBAND INTERNET ACCESS TRANSMISSION SERVICE. Baldwin Telecom, Inc. Section 1 TABLE OF CONTENTS Section 1 TABLE OF CONTENTS Sheet SECTION 1: RULES AND REGULATIONS 1.1 General Regulations 1 1.2 Limitations of Service 1 1.3 Basic Terms and Conditions of Service 1 1.4 Billing and Payment 1 1.5 Liability

More information

TERMS OF SERVICE. AGREEMENT FOR BUNDLED SERVICES w/unlimited LONG DISTANCE- RESIDENTIAL

TERMS OF SERVICE. AGREEMENT FOR BUNDLED SERVICES w/unlimited LONG DISTANCE- RESIDENTIAL TERMS OF SERVICE New Phone/ULD/DLS Bundle Form AGREEMENT FOR BUNDLED SERVICES w/unlimited LONG DISTANCE- RESIDENTIAL 1. By signing this contract, I agree to maintain the bundled services I selected from

More information

General Policy Statement:

General Policy Statement: General Policy General Policy Statement: The following policies apply to mass- market broadband Internet services offered by Chat Mobility. It is Chat Mobility s policy to provide robust and reliable access

More information

NineStar Connect MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION. Policy Statement:

NineStar Connect MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION. Policy Statement: Policy Statement: NineStar Connect MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION The following policies apply to mass market broadband Internet services offered by NineStar Connect. NineStar

More information

AAPT Business Media Connect. Service Schedule

AAPT Business Media Connect. Service Schedule AAPT Business Media Connect Service Schedule This Service Schedule forms part of the Agreement between Us and You and cannot be used as a standalone agreement. Any terms defined in the Service Agreement

More information

EARTHLINK.NET - CABLE INTERNET TERMS OF USE

EARTHLINK.NET - CABLE INTERNET TERMS OF USE EarthLink Policies and Agreements READ THIS SERVICE AGREEMENT CAREFULLY BEFORE USING THE EARTHLINK CABLE INTERNET ACCESS SERVICE. 1. AGREEMENT This EarthLink Cable Internet Service Agreement ("Agreement")

More information

Revised 10/13 SUBSCRIBER AGREEMENT. Introduction

Revised 10/13 SUBSCRIBER AGREEMENT. Introduction SUBSCRIBER AGREEMENT Introduction This Agreement (the "Agreement") sets forth the terms and conditions under which Consolidated Companies, Inc., together with any affiliate and/or distribution partner

More information

Our Customer Relationship Agreement DIALUP SERVICE DESCRIPTION

Our Customer Relationship Agreement DIALUP SERVICE DESCRIPTION Our Customer Relationship Agreement DIALUP SERVICE DESCRIPTION iinet Limited ACN 068 628 937 Phone: 13 22 58 Westnet Pty Ltd ACN 086 416 908 Phone: 1300 786 068 Adam Internet Pty Ltd ACN 055 495 853 Phone:

More information

User Agreement. Quality. Value. Efficiency.

User Agreement. Quality. Value. Efficiency. User Agreement Quality. Value. Efficiency. Welcome to QVuE, the Leaders Network on Quality, Value and Efficiency website sponsored by The Medicines Company. The information provided in this Webinar Series

More information

ZIMPERIUM, INC. END USER LICENSE TERMS

ZIMPERIUM, INC. END USER LICENSE TERMS ZIMPERIUM, INC. END USER LICENSE TERMS THIS DOCUMENT IS A LEGAL CONTRACT. PLEASE READ IT CAREFULLY. These End User License Terms ( Terms ) govern your access to and use of the zanti and zips client- side

More information

Terms Of Service. "The Company" means CIT Broadband, P.O. Box 122568, Fort Worth, TX 76121.

Terms Of Service. The Company means CIT Broadband, P.O. Box 122568, Fort Worth, TX 76121. Terms Of Service BY USING THE COMPANY'S SERVICES YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. 1. Definitions. "The Company" means CIT Broadband, P.O. Box 122568, Fort Worth, TX 76121. "The Subscriber"

More information

Covered California. Terms and Conditions of Use

Covered California. Terms and Conditions of Use Terms and Conditions of Use Contents: Purpose Of This Agreement Privacy Policy Modification Of This Agreement Permission To Act On Your Behalf How We Identify You Registration Additional Terms For Products

More information

SERVICE SCHEDULE ReachONE Internet Metro Ethernet (Version Issue Date: July 17, 2012)

SERVICE SCHEDULE ReachONE Internet Metro Ethernet (Version Issue Date: July 17, 2012) SERVICE SCHEDULE ReachONE Internet Metro Ethernet (Version Issue Date: July 17, 2012) 1. Applicability This Service Schedule is applicable only where Customer orders Metro Ethernet products. Service delivered

More information

Bitwise ( Wifi ) Internet Customer Agreement

Bitwise ( Wifi ) Internet Customer Agreement Bitwise ( Wifi ) Internet Customer Agreement This Agreement is made by and between Bitwise, Inc. ( Bitwise ) a Michigan company with a headquarters address at 411 West Flint Street, Davison, MI and Customer

More information

ONE VOICE TERMS & CONDITIONS

ONE VOICE TERMS & CONDITIONS ONE VOICE TERMS & CONDITIONS This Agreement commences on the day of, 20 and shall govern the Customer s use of the Hosted IP Telephony Service known as One Voice, provided to the Customer by Cable & Wireless

More information

GOSFIELD NORTH COMMUNICATIONS CO-OPERATIVE LIMITED ( GOSFIELD ) ACCEPTABLE USE POLICY

GOSFIELD NORTH COMMUNICATIONS CO-OPERATIVE LIMITED ( GOSFIELD ) ACCEPTABLE USE POLICY GOSFIELD NORTH COMMUNICATIONS CO-OPERATIVE LIMITED ( GOSFIELD ) ACCEPTABLE USE POLICY 1. Introduction This acceptable use policy ("Policy") sets out the principles, terms and conditions that govern the

More information

ADSL or Asymmetric Digital Subscriber Line. Backbone. Bandwidth. Bit. Bits Per Second or bps

ADSL or Asymmetric Digital Subscriber Line. Backbone. Bandwidth. Bit. Bits Per Second or bps ADSL or Asymmetric Digital Subscriber Line Backbone Bandwidth Bit Commonly called DSL. Technology and equipment that allow high-speed communication across standard copper telephone wires. This can include

More information

DIGITAL SUBSCRIBER LINE (DSL) SERVICE GUIDE

DIGITAL SUBSCRIBER LINE (DSL) SERVICE GUIDE Rural Telephone Service Company, Inc. dba Nex-Tech Title Page DIGITAL SUBSCRIBER LINE (DSL) SERVICE GUIDE REGULATIONS, RATES, AND CHARGES Applying to the Provision of DSL For Customers of Rural Telephone

More information

Internet Order Form. Wired Connection - DHCP Days Quantity Amount $155-1 st Device. Wired Connection - Static Days Quantity Amount $300-1 st Device

Internet Order Form. Wired Connection - DHCP Days Quantity Amount $155-1 st Device. Wired Connection - Static Days Quantity Amount $300-1 st Device Internet Order Form Networking equipment such as, but not limited to: routers and switches are prohibited. Exhibitors require authorization from Northlands to bring in their own computer infrastructure

More information

Read This Internet Service Agreement Carefully Before Using Our Internet Services.

Read This Internet Service Agreement Carefully Before Using Our Internet Services. HTC INTERNET SERVICE AGREEMENT Read This Internet Service Agreement Carefully Before Using Our Internet Services. 1. INTRODUCTION. HTC, Inc. ("HTC") provides its Internet services, as they may exist from

More information

Verified by Visa Terms of Service Credit Card Accounts

Verified by Visa Terms of Service Credit Card Accounts Verified by Visa Terms of Service Credit Card Accounts Welcome and thank you for choosing to use the Verified by Visa authentication service ("Verified by Visa"). Please read this Terms of Service Agreement

More information

Our Customer Relationship Agreement ONLINE VAULT SERVICE DESCRIPTION

Our Customer Relationship Agreement ONLINE VAULT SERVICE DESCRIPTION Our Customer Relationship Agreement ONLINE VAULT SERVICE DESCRIPTION iinet Limited ACN 068 628 937 Phone: 13 22 58 1/502 Hay Street, Subiaco WA 6008 17 September 2013 Rules of interpretation and capitalised

More information

EmoeHost agrees to provide to Client the Services agreed upon between EmoeHost and Client as selected by Client at www.emoehostmaine.com.

EmoeHost agrees to provide to Client the Services agreed upon between EmoeHost and Client as selected by Client at www.emoehostmaine.com. EmoeHost Service Agreement 1. Site Services EmoeHost agrees to provide to Client the Services agreed upon between EmoeHost and Client as selected by Client at www.emoehostmaine.com. 2. Payment & Invoicing

More information

Acceptable Use Policy for Residential Subscribers

Acceptable Use Policy for Residential Subscribers Acceptable Use Policy for Residential Subscribers Why is Packerland Broadband ( Packerland ) providing this Policy to me? Packerland's goal is to provide its customers with the best residential cable Internet

More information

Service Schedule for Business Email Lite powered by Microsoft Office 365

Service Schedule for Business Email Lite powered by Microsoft Office 365 Service Schedule for Business Email Lite powered by Microsoft Office 365 1. SERVICE DESCRIPTION Service Overview 1.1 The Service is a hosted messaging service that delivers the capabilities of Microsoft

More information

MySeoNetwork Reseller Agreement -Revised June 2, 2006 www.myseonetwork.com (800)893-9750; (410)744-6512

MySeoNetwork Reseller Agreement -Revised June 2, 2006 www.myseonetwork.com (800)893-9750; (410)744-6512 MySeoNetwork Reseller Agreement -Revised June 2, 2006 www.myseonetwork.com (800)893-9750; (410)744-6512 This MySEONetwork Reseller Agreement ("Agreement") is between ICFX Designs, LLC. ("MySEONetwork"),

More information

Network Management Practices Policy

Network Management Practices Policy Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of

More information

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007 Schedule Document Leased Lines & Ethernet Based Services Node4 Limited 9//007 SCHEDULE Additional terms, Service Description & Service Level Agreement for Leased Lines & Ethernet Based Services. SERVICE

More information

London LAWN Terms of Service

London LAWN Terms of Service London LAWN Terms of Service 1. GENERAL This WiFi Service is an Internet access service provided by Downtown London in partnership with Turnstyle Solutions which provides you with access to the Internet

More information

BUSINESS BROADBAND (PACKAGED) SERVICE

BUSINESS BROADBAND (PACKAGED) SERVICE BUSINESS BROADBAND (PACKAGED) SERVICE 1 DEFINITIONS AND INTERPRETATION 1.1 The following additional terms and conditions apply to the provision of the Business Broadband (Packaged) Service. TERM / EXPRESSION

More information

The RC Family of Companies Network Management Practices Policy Disclosure

The RC Family of Companies Network Management Practices Policy Disclosure The RC Family of Companies Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of

More information

9-1-1 PROVISIONS INCLUDED IN INTERACTIVE INTELLIGENCE TELECOM, INC. ( INTERACTIVE ) TERMS OF SERVICE

9-1-1 PROVISIONS INCLUDED IN INTERACTIVE INTELLIGENCE TELECOM, INC. ( INTERACTIVE ) TERMS OF SERVICE 9-1-1 PROVISIONS INCLUDED IN INTERACTIVE INTELLIGENCE TELECOM, INC. ( INTERACTIVE ) TERMS OF SERVICE ADVISORY REGARDING 911 DIALING AND LIMITATIONS OF SERVICE: THIS SECTION CONTAINS IMPORTANT PROVISIONS,

More information

Integra Telecom 4690 Colorado St. SE Prior Lake, Mn 55372 952.226.7097 DSL INSTALLATION GUIDE

Integra Telecom 4690 Colorado St. SE Prior Lake, Mn 55372 952.226.7097 DSL INSTALLATION GUIDE Integra Telecom 4690 Colorado St. SE Prior Lake, Mn 55372 952.226.7097 DSL INSTALLATION GUIDE www.getintegra.com Version 10/10 Integra Telecom, Inc. Thank you for choosing Integra Telecom s DSL High Speed

More information

InnoCaption TM Service Terms of Use

InnoCaption TM Service Terms of Use PRIOR TO USING THE INNOCAPTION SERVICE YOU MUST REVIEW AND AGREE TO THE TERMS AND CONDITIONS OF THIS SERVICE AGREEMENT ( AGREEMENT ) BY COMPLETING YOUR REGISTRATION ( SIGN UP ) FOR INNOCAPTION SERVICE.

More information

Nova ADSL Broadband Service Application Form

Nova ADSL Broadband Service Application Form Nova ADSL Broadband Service Application Form User ID (your access login; in lowercase, no more than 30 characters & no punctuation): Contact: Surname: Given Name: Company (optional): Charge Company Address:

More information

FAX-TO-EMAIL END-USER LICENSE AGREEMENT

FAX-TO-EMAIL END-USER LICENSE AGREEMENT FAX-TO-EMAIL END-USER LICENSE AGREEMENT This Agreement, which governs the terms and conditions of your use of the Fax-to-Email Services, is between you ("you" or "End-User") and ( we, us, our or Company

More information

NRBN VOICE SERVICES RETAIL AGREEMENT. (9-1-1 VoIP Emergency Calling) NIAGARA REGIONAL BROADBAND NETWORK LIMITED ( NRBN ) - and -

NRBN VOICE SERVICES RETAIL AGREEMENT. (9-1-1 VoIP Emergency Calling) NIAGARA REGIONAL BROADBAND NETWORK LIMITED ( NRBN ) - and - NRBN VOICE SERVICES RETAIL AGREEMENT (9-1-1 VoIP Emergency Calling) Agreement Number: THIS AGREEMENT is made between: NIAGARA REGIONAL BROADBAND NETWORK LIMITED ( NRBN ) - and - The party identified as

More information

WEB HOSTING SERVICES. 2. Fees and Payment Terms.

WEB HOSTING SERVICES. 2. Fees and Payment Terms. WEB HOSTING SERVICES 1. Web.com may make available for purchase, from time to time, a variety of hosting or hosting related packages referred to as nscommercespace, Shared Web Hosting (formally Web Hosting),

More information

Acceptable Use Policy & Copyright Notice updated 7-28-2015. Plant Telephone Company Inc. High Speed Internet Access Service INTRODUCTION

Acceptable Use Policy & Copyright Notice updated 7-28-2015. Plant Telephone Company Inc. High Speed Internet Access Service INTRODUCTION Acceptable Use Policy & Copyright Notice updated 7-28-2015 Plant Telephone Company Inc. High Speed Internet Access Service Acceptable Use Policy & Copyright Notice (Version 20141204) Important Note: Plant

More information

EMPLOYEE ACCESS RELEASE AND AUTHORIZATION FORM MCS warehouse form No. 14197

EMPLOYEE ACCESS RELEASE AND AUTHORIZATION FORM MCS warehouse form No. 14197 (Return this page to the Executive Staff member or Principal) MEMPHIS CITY SCHOOLS EMPLOYEE ACCESS RELEASE AND AUTHORIZATION FORM MCS warehouse form No. 14197 As a condition of using the MCS network, I

More information

eir Price List (Amendment No 6) 2015 Part 3.1 Part 3.1 eir broadband (Asymmetric Digital Subscriber Line) Monthly Download Limit (5) (18)

eir Price List (Amendment No 6) 2015 Part 3.1 Part 3.1 eir broadband (Asymmetric Digital Subscriber Line) Monthly Download Limit (5) (18) eir Price List (Amendment No 6) 2015 Part 3.1 Level Part 3.1 eir broadband (Asymmetric Digital Subscriber Line) Bandwidth (up to) Monthly Download Limit (5) (18) eir broadband Time 1024kbps Downstream

More information

Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION

Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION iinet Limited ACN 068 628 937 Phone: 13 22 58 Westnet Pty Ltd ACN 086 416 908 Phone: 1300 786 068 1/502 Hay Street, Subiaco WA 6008 20

More information

BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY

BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY The Acceptable Use Policy ("the Policy") governs use of the Buckeye Express High Speed Internet Service ("the Service"). All subscribers

More information

MynxNet Broadband Terms and Conditions

MynxNet Broadband Terms and Conditions MynxNet Broadband Terms and Conditions Updated 10/12/15 Introduction These terms form the basis of the services provided by MynxNet (referred to as Mynx, Mynxnet, we, us, or our ) to yourself and your

More information

Acceptable Use Policy - NBN Services

Acceptable Use Policy - NBN Services OASIS TELECOM ABN: 31 155 359 541 P: 1300 734 399 F: 03 9011 9644 care@oasistelecom.com.au www.oasistelecom.com.au PO Box 6153, Point Cook, VIC - 3030 Acceptable Use Policy - NBN Services Important Note:

More information

LETABA WIRELESS INTERNET CC ACCEPTABLE USE POLICY

LETABA WIRELESS INTERNET CC ACCEPTABLE USE POLICY LETABA WIRELESS INTERNET CC ACCEPTABLE USE POLICY 1. Introduction LETABA WIRELESS INTERNET CC is committed to complying with legislation and ensuring that all its customers have the ability to use its

More information

RELOCATEYOURSELF.COM B.V - TERMS OF USE OF SERVICES

RELOCATEYOURSELF.COM B.V - TERMS OF USE OF SERVICES RELOCATEYOURSELF.COM B.V - TERMS OF USE OF SERVICES The following constitute the terms and conditions of access and use of the Services, as defined hereunder, which shall be deemed to have been read and

More information

(e) Upon our request, you agree to sign a non-electronic version of this TOS.

(e) Upon our request, you agree to sign a non-electronic version of this TOS. MasterCard SecureCode Terms of Service Welcome and thank you for choosing to use the MasterCard SecureCode service ( MasterCard SecureCode ) from Southbridge Credit Union. Please read this Terms of Service

More information

Fusion Acceptable Use Policy. Effective Feb 2, 2015

Fusion Acceptable Use Policy. Effective Feb 2, 2015 Fusion Acceptable Use Policy Effective Feb 2, 2015 1. ACCEPTANCE OF TERMS THROUGH USE This website (the Site ) provides you (the Customer or Customer s end users) the ability to learn about Fusion and

More information

Cameron Communications Network Management Practices Policy November, 2011. Cameron Communications Network Management Practices Policy Disclosure

Cameron Communications Network Management Practices Policy November, 2011. Cameron Communications Network Management Practices Policy Disclosure Cameron Communications Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal

More information

Network Neutrality Statement

Network Neutrality Statement Network Neutrality Statement CTC continues to comply with all applicable FCC requirements while providing the best possible customer experience for its Internet users. As such, CTC commits to the open

More information

TERMS OF SERVICE Rainier Connect Business Digital Phone Service MASHELL TELECOM, INC (D/B/A Rainier Connect)

TERMS OF SERVICE Rainier Connect Business Digital Phone Service MASHELL TELECOM, INC (D/B/A Rainier Connect) TERMS OF SERVICE Rainier Connect Business Digital Phone Service MASHELL TELECOM, INC (D/B/A Rainier Connect) These Terms of Service constitute the agreement ("Agreement") between Mashell Telecom, Inc d/b/a

More information

Information Crib Sheet Internet Access Service Agreement

Information Crib Sheet Internet Access Service Agreement Information Crib Sheet Internet Access Service Agreement 1. Definitions and Interpretation This Service Agreement is to be read in conjunction with the Conditions for Communications Services (the Conditions

More information

Our Customer Relationship Agreement ONLINE VAULT AND INTERNET SECURITY SERVICE DESCRIPTION

Our Customer Relationship Agreement ONLINE VAULT AND INTERNET SECURITY SERVICE DESCRIPTION Our Customer Relationship Agreement ONLINE VAULT AND INTERNET SECURITY SERVICE iinet Limited ACN 068 628 937 Phone: 13 22 58 Westnet Pty Ltd ACN 086 416 908 Phone: 1300 786 068 1/502 Hay Street, Subiaco

More information

T.V. SERVICE, INC., dba TVS CABLE MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION

T.V. SERVICE, INC., dba TVS CABLE MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION T.V. SERVICE, INC., dba TVS CABLE MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION The following policies apply to mass market broadband Internet services offered by T.V. Service, Inc., doing

More information

DIGITAL SUBSCRIBER LINE (DSL)

DIGITAL SUBSCRIBER LINE (DSL) Title Page DIGITAL SUBSCRIBER LINE (DSL) SERVICE GUIDE REGULATIONS, RATES, AND CHARGES Applying to the Provision of DSL For Customers of This DSL Service Guide does not include Internet Access, Content

More information

PointCentral Subscription Agreement v.9.2

PointCentral Subscription Agreement v.9.2 PointCentral Subscription Agreement v.9.2 READ THIS SUBSCRIPTION AGREEMENT ( AGREEMENT ) CAREFULLY BEFORE INSTALLING THIS SOFTWARE. THIS AGREEMENT, BETWEEN CALYX TECHNOLOGY, INC., DBA CALYX SOFTWARE (

More information

Premier Global Data Centers. Colocation Agreement. Customer Instructions:

Premier Global Data Centers. Colocation Agreement. Customer Instructions: Colocation Agreement Customer Instructions: To proceed with account setup, please read this server colocation agreement document in full, then print, fi ll out, and sign the Signature Page and Server Description

More information

Terms and Conditions- OnAER Remote Monitoring Service

Terms and Conditions- OnAER Remote Monitoring Service Terms and Conditions- OnAER Remote Monitoring Service TERMS OF SERVICE Please read these terms of user ( Agreement or Terms of Service ) carefully before using the services offered by AERCO International,

More information

AM3 INTERNET ACCEPTABLE USE POLICY. AM3 s Network Management and Customer Data Consumption

AM3 INTERNET ACCEPTABLE USE POLICY. AM3 s Network Management and Customer Data Consumption AM3 INTERNET ACCEPTABLE USE POLICY Contents: Allowable and Prohibited Uses and Activities Features of Service and Conduct AM3 s Network Management and Customer Data Consumption Access Media 3 adopted this

More information

Cable subscribers are connected directly to high speed lines while ADSL subscribers are connected directly to medium speed lines

Cable subscribers are connected directly to high speed lines while ADSL subscribers are connected directly to medium speed lines ADSL vs Cable Cable subscribers are connected directly to high speed lines while ADSL subscribers are connected directly to medium speed lines Cable subscribers share the line connecting them to neighbourhood

More information

Terms and Conditions. Acceptable Use Policy Introduction. Compliance with UK Law. Compliance with foreign law

Terms and Conditions. Acceptable Use Policy Introduction. Compliance with UK Law. Compliance with foreign law Terms and Conditions Acceptable Use Policy Introduction (hereafter called Hosted Developments) has created this Acceptable Use Policy (AUP) for hosting customers to protect our resources, and the resources

More information

West River Telecom Network Management Practices Policy

West River Telecom Network Management Practices Policy West River Telecom Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations,

More information