MAINTENANCE CONTRACTING & OUTSOURCING

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1 Training Title MAINTENANCE CONTRACTING & OUTSOURCING Training Duration 5 days Training Dates & Venue REF RM040 Maintenance Contracting & Outsourcing Feb $4,250 Dubai, UAE Training will be held at any of the 5 star hotels. The exact venue will be informed once finalized. Training Fees 4,250 US$ per participant for Public Training includes Materials/Handouts, tea/coffee breaks, refreshments & Buffet Lunch Training Certificate Define Management Consultancy & Training Certificate of course completion will be issued to all attendees. TRAINING OVERVIEW TRAINING DESCRIPTION Production capacity is ultimately a plant s most valuable asset. That capacity depends on a variety of factors, including employees, engineering, utilities, and machine uptime, not to mention management of materials inventory. Any dip in the quality of these will have an impact on production, and therefore profitability. The plant manager should see the contract organization as an extension of the maintenance department and manage the relationship as such. The contracted organization should realize the company they are working for is why they are in business and act as a partner. Prior to awarding a contract, clear expectations should be defined and agreed upon between plant personnel and the contracting organization. The agreement should cover fees, resources, methods, expected results, and how performance of the contractor will be measured. The performance indicators need to be established upfront, and the contractor should be evaluated against them on a regular, systematic basis, such as monthly.

2 A small steering committee consisting of key site and contractor management should jointly review the indicators periodically, in a conference call or physical meeting, and identify both good and subpar performance, developing and installing corrective action plans to resolve the latter. This training seminar will ensure that you understand how to decide rationally what maintenance activities to outsource and what not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the seminar with the tools to improve your contracts and contract management. THIS TRAINING INTRODUCES PARTICIPANTS TO THE SKILLS AND KNOWLEDGE AREAS OF MAINTENANCE CONTRACTS & OUTSOURCING OF TODAY, SUCH AS: Understanding Outsourcing considerations Contracting types, incl. Service Level Agreements Key Performance Indicators to monitor performance Developing contracts the contracting cycle Continuous improvement and performance management: how to evaluate the performance with all parties involved TRAINING OBJECTIVES THE DELEGATES WILL: What kind of maintenance should or should not be contracted out and the reasons for choosing either option. Reasons to hire a contractor Understand how to decide rationally what maintenance activities to outsource and what not Learn the features, functions and benefits of lean maintenance contracts Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them Learn how to define service levels and monitor the contractor performance Establishing an appropriate tendering process Establishing an appropriate specification of requirements

3 Learn how to establishing an appropriate contract payment structure Learn how to implement an appropriate structure for the contract document Agreeing contract termination arrangements Recognize the pitfalls WHO SHOULD ATTEND? All professionals negotiating, managing and verifying maintenance contracts Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this seminar as a unit Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing TRAINING OUTCOME At the end of the course participants will learn the principles of the centrifugal compressors and gas turbine. Familiarize the participants with various types of centrifugal compressor & gas turbine. Understand the operation principles of the centrifugal compressor and gas turbine. Learn the maintenance procedure of the centrifugal compressor and gas turbine. Discuss the troubleshooting and failure analysis of the centrifugal compressor and gas turbine. DAILY OUTLINE Day 1 - Outsourcing Considerations Introduction Contractors Skim Upside and downside contractors Introduction to program Asset management The business impact of maintenance Considerations in outsourcing maintenance what to outsource and what not? Using contractors Risks involved Safety performance Conflict between contractors Case study: Outsourcing maintenance activities Day 2 - Maintenance Contracts Maintenance contract types

4 Parties involved The tendering process modern ways of tendering Choosing the right contractor Agency labour Contractor Selection Contractor availability Awarding contracts Costing the service Selecting & Managing contracts Defining Key Performance Indicators to monitor the performance of all parties involved Use of Balanced Scorecard with performance contracts Day 3 - Developing the Maintenance Contract Vendor management The contracting cycle Assemble a team Assess, determine and specify the required service levels Writing the contract contents of a maintenance contract Interactive exercise: review some existing contracts Implementing contract management how to make it work (performance management) Periodic evaluation & improvement Day 4 - Reasons for Outsourcing Failure Expectations about availability, reliability and costs Ten Reasons for Outsourcing Failure Signs of Trouble Guidelines for Outsourcing Contracts How to Measure a Contractor's Performance Outsourced maintenance impacts production and profitability How the big companies manager look for maintenance Outsourced Outsourcing of Reliability or Maintenance? Day 5 Issue and Finalize Contract Development of a maintenance contract in groups Defining the requirements and service levels Develop the offer official definitions

5 maintenance services structure agreed services warranties or promises legal disputes provisions for terminating the contract Maintenance outsourcing example contract Selection criteria Exhibiting/ Presenting the bid Final the contract Evaluation of results Wrap-up Case Studies, Group Discussions, Last Day Review, Assessments will be carried out..

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