HR Strategic Plan Goals and Objectives (Campus-level and system level)

Transcription

1 Strategic Plan Goals and Objectives (Campus-level and system level) Goal Statement #5: Build processes, systems, and infrastructure to provide efficiency, quality and cost effectiveness. Seek and secure resources to implement a comprehensive and integrated Human Information Systems (IS). Align common processes. Provide managers access to reliable workforce information to assess costs and plan for future needs. Support institutional and system decision making through the systematic use of data. Promote accountability for results by providing stakeholders access to meaningful data and analysis. Support steady efforts for data and process integrity. # Action Item Measure Timeline Objective 1: Integrate new and existing stand alone or partially integrated software modules, i.e., faculty credentialing, tuition waiver, time reporting, applicant tracking, training and development, and performance evaluation software systems Assign a team to develop an integration plan for IS. Team should examine: (1) campus and system integration challenges; (2) integration feasibility; (3) need for common application portals; and (4) integration priorities. Integration Plan completed. Process and Application Assessment Results; ITS consultation populate team to work toward integration plan IT After assembly of team, plan should take 2-4 months Review the health and functionality of the interface between SCUPPS and SEMA4. Determine if there are opportunities for improvement. Report on health and functionality completed. Current functioning of interface review process; MMB Cooperation IT, MMB, Finance 3-4 years 3(S) Actively encourage users to contribute their thoughts on application improvements. Provide a broader forum for user input than user groups. Participation in IS-related discussions is increased. Current resources dedicated to these forums Systemwide and Payroll staff, IT Ongoing 1

2 4(S) Urge consolidating all support of One ITS manager applications under one ITS manager (Dick McMullen s Team) Current 2 team system Timeline ITS Support IT, Immediately 5(S) Develop a plan for system-wide adoption and integration of the NEOGOV applicant tracking tool. Evaluate how we can use this service to meet additional on-boarding and position tracking needs. NEOGOV is used to full potential Current use of functionality Campus expense to adopt system; finance and ITS resources for integration IT, 3-5 years 6(S) Open discussions with MMB regarding NEOGOV and statewide classified position onboarding NEOGOV is used to full potential Current use of functionality Finance and ITS resources for integration; expense to adopt system MMB, IT Discussions should begin immediately Objective 2: Plan for technology needs into the future Balance identified IS maintenance requests with efforts for integration and expansion of IS technology. Modifications backlog list continues to be addressed Current List & ITS Cooperation IT,, Finance Ongoing Participate in meaningful dialogue with IT leadership regarding enhanced and better defined IT support for systems including: (1) Need for increased dedicated IT support for, (2) Consolidating all support of applications under one ITS manager, and (3) other needs determined by PAA Increased IT support; faster completion of IS modifications; consolidation of support under one manager PAA Results IT, Ongoing 2

3 3(S) Ensure that we include ITS ITS is included & ITS partners in all IS planning Cooperation efforts IT, Timeline Ongoing 4(S) Develop a future IS support plan based on business need for business processes that have no application support. Align this with integration plan. Examples: performance management, learning management, succession planning, employee on-boarding, employee offboarding/exiting Plan in place to ultimately support all processes with appropriate technology PAA Results planning; ultimately, financial resources for implementation. All staff users 9-12 monthsplanning; 3-5 years for implementati on 5(S) Establish an internal governance process for the acquisition or development of new IS applications by both the system and individual colleges and universities. Process in place process creation IT, 2-4 months after integration plan After Integration Plan Objective 3: Review processes with the goal of standardizing them, and simplify them when possible. Charge the ASRP group with prioritizing processes for review, standardization, and simplification. Prioritized plan for process improvement established Previous process improvement efforts; Online Help Normal ASRP staff time 3-6 months Charge ASRP with defining a plan for campus departments to adopt standardized processes, and a plan to ensure adherence. Improved consistency of processes and data integrity Prioritization Plan Normal ASRP staff time; communications and reporting capacity 6-9 months Following Prioritization Plan 3

4 3(S) Identify one individual to be Each key process responsible for the oversight of is paired with an each key business process professional; including process improvement greater consistency efforts, documentation, and in processing measuring adherence. process list; Online Help serve as key process pointperson; campus stakeholder time Timeline 6-9 months In coordination with ASRP plan for adoption of and adherence to standardized processes. 4(S) Identify and train designated regional experts extensively, and begin to have them work more closely with other staff at nearby campuses. Align this effort with cross-training and mentoring programs. Creation of regional experts; training taking place participate in training process, IT, Development 2-3 years Aligned with cross-training and mentoring program 5(S) Explore regional centralization for data and processing management Look at existing shared services arrangements to consider models for regionalization of services Plan and carry out an regional shared services pilot. Assess its success. Determine if the system should move forward with regionalization of services. Conclusions as to feasibility of centralization Existing shared services agreements analysis; modifications to IS security profiles; campus financial and staff resources associated with pilot IT, All Staff months 6(S) Coordinate Process development and/or modifications with other strategic planning efforts in areas such as on-boarding, off- Greater standardization and simplification of processes Results of strategic planning Unknown IT, 6-12 months after completion of strategic plan 4

5 boarding, etc. to assure standardization and simplification, where possible. 7(S) Charge SCUPPS User Group Number of codes with reviewing and, where reduced appropriate, recommending the reduction of codes in use. (Ex: Assn Type and Action-reason) Current code list IT, Staff time for code analysis IT,, SCUPPS User group Timeline 4-6 months for review; 6-18 months for programming Objective 4: Ensure uniform access to data Define a standard of technical data access for each campus department and ensure that each department meets this standard. Standard established and met Security Access information define standard and ensure standard is met, IT 3-6 months Align with Academy Assess whether staff have the skills to access data that meets the standard. Provide training where necessary. Capacity exists in each Department to access data None yet conduct survey of skills; staff time for training; training tools, IT, Development 6-12 months (after technical data access is determined) Align with Academy Objective 5: Improve reporting capabilities for s internal purposes (to include auditing for data integrity), and to enable to serve as a source of clear and reliable data that informs institution and system wide decision making and forecasting. Develop an internal auditing function so that we are able to measure the integrity of our data and effectiveness of our processes. Function will include both reports and standards. Internal Audit Function in place Existing Reports; Retirement program auditing procedures function creation; report creation/modific ation support from IT; training IT,, Development months 5

6 Ensure that all COs are Training exists, all trained, not only in the internal COs have been auditing functions, but also on trained and an the importance of the internal internal auditing auditing function. Create a function exists in CO data analysis toolkit each department. training; training tools and resources, COs, Training and Development; Presidents Timeline 3-6 months after function created After function created 3(S) Establish a centralized data integrity review function to support campus department internal efforts. Centralized data review function exists serve as central data reviewer; reporting capability 3-6 months after toolkit rolled out After toolkit created and implemented 4(S) Continue to work with IT colleagues to address SCUPPS report changes backlog. Either make changes to the SCUPPS reports or create these reports in Hyperion. Backlog eliminated or adequate reports exist Backlog list ITS Support IT Ongoing 5(S) Charge SCUPPS User group with determining what existing SCUPPS reports are no longer useful. Remove these. Reduction in number of reports Existing SCUPPS report list ITS Support; staff time to survey campuses on report use IT,, Finance months 6(S) Extract data from stand-alone applications into the MnSCU data warehouse and build reports integrating data across applications is accessible through MnSCU data warehouse and reports created Warehouse ITS Support, Staff time IT,, Finance 6-12 months 7(S) Define the data needs of leadership and supervisors on campus needs are defined Existing use of by leadership for decisionmaking research/survey Campus leadership, supervisors,, IT months 6

7 8(S) Craft a toolkit of data Toolkit created and reporting for leadership and being used supervisor decision-making Existing reports and identified needs toolkit creation and training Campus leadership and supervisor,, IT Timeline months Based on prioritized list of campus leadership data needs 9(S) Develop a communication plan for COs to share s reporting capabilities with their institution colleagues. Increased use of data for decision-making Reporting capabilities develop plan months Objective 6: Improve data analysis capabilities, providing tools and training for meaningful analysis. Develop and provide ongoing training on how to analyze data professionals gain competency in data analysis training, Leadership and Development 2-3 years Align with Academy Assign a team to establish agreed upon benchmarks for data analysis against which we can evaluate department and institution performance. (Potential resources: CUPA-, IPMA-) Benchmarks in place and being used. PMR, Professional Association resources populating team months Objective 7: Establish standards for the use of systems and processes, assess department competencies based on those standards, and provide training and resources to meet those standards Ensure that user support from both a process and an application standpoint continues and adapts to evolving user needs. Align support with capacity building efforts. Continue to collaborate with ITS staff dedicated to systems for user support User support is available and being used currently committed to user support Staff time; IT cooperation IT, All users Ongoing 7

8 Create baseline standards for Standards created each system and process 3(S) Ensure parallel efforts for Academy encompass competencies for systems and processes Training on competencies List of systems and processes Competencies; list of processes and standards create standards training, IT Development, Timeline months Follow Academy timeline 4(S) Design and implement a formal cross-training program to spread wealth of system and process knowledge Cross-training program in place; secondary specialists available to assist when needed processes and standards training Development,, IT months Definitions: Goals o are relatively permanent statements of the major accomplishments that are to be achieved; reviewed annually but not changed frequently o reflect the entire scope of underlying objectives and activities o are useful in organizing objectives in all levels of plans (Institutional, Subject, and Unit Plans) to increase the integration of system and college/university planning Objectives o are created to achieve the goals o direct action, are measurable, and connect a set of activities 8