A Large Financial Institution

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1 Investor Day 2010 A partner you can trust. 1 A Large Financial Institution Key Facts > Creation 1892 > Rank 4 th (life and health insurance) > Market capitalization $2.9 billion (June 8, 2010) > Assets (AUA/AUM) $60.7 billion (March 31, 2010) > Premiums and deposits $5.2 billion (2009) > Agents and brokers Between 20,000 and 25,000 > Employees Over 3,500 > Clients Over 3 million A Canada-wide life and health and wealth management group 2 Investor Day 2010 Insurance and Financial Services Inc.

2 A Century-Old Company in a Nutshell From a Quebec-based mutual life insurance company to a Canada-wide stock insurance and wealth management group Creation of Industrial Merger of Industrial and Alliance () Beginning of expansion in wealth management Creation of Alliance Demutualization: makes its debut on the TSX Beginning of expansion in the U.S. Beginning of expansion across Canada in life sector 3 A Century-Old Company Our Roots > 1892 Creation of Alliance (Montreal) > 1905 Creation of Industrial (Quebec City) > 1987 Merger of Industrial and Alliance (Head Office in Quebec City) > 2000 Demutualization: becomes a stock company and its stock begins trading on the TSX under the ticker symbol G 4 Investor Day 2010 Insurance and Financial Services Inc.

3 Building a Coast-to-Coast Presence Canada-Wide Expansion in Traditional Life Sector q ( ) (Now Pacific) > 1982 Acquisition of North West Life (Vancouver) > 1988 Acquisition of National Life (Toronto) (Now merged with the parent company) > 1999 Acquisition of Seaboard Life (Vancouver) (Merged with Pacific, now the largest insurance company with a head office west of Manitoba) 5 Building a Coast-to-Coast Presence (cont.) Expansion in Non-Traditional Insurance Sectors y ( y) > 1973 Entry into Auto and Home Insurance (Qc City) > 2000 Acquisition of Mecagroupe (Quebec Province) (Creditor insurance with car dealers) > 2001 Acquisition of Aegis/Sascar (Saskatchewan) (Creditor insurance with car dealers) > 2008 Acquisition of Excellence Life (Montreal) (Individual disability and health insurance) > 2009 Acquisition of life portfolio of MD Life (Ontario) (Life insurance to medical doctors) 6 Investor Day 2010 Insurance and Financial Services Inc.

4 Expanding Outside Canada Entry Into the United States > 2008 Acquisition of United Family Life (Provides licenses to operate in U.S.; Rebranded American) > 2010 Announcement of acquisition of American-Amicable (Waco, Texas) (Closing expected in summer of 2010) 7 Expanding in Wealth Management Mutual Funds Manufacturing Integrated With Clarington > 2003 Co-operators > 2004 BLCER > 2005 Clarington > 2008 Sarbit > 2009 Inhance/Vancity 8 Investor Day 2010 Insurance and Financial Services Inc.

5 Expanding in Wealth Management (cont.) Mutual Funds Brokerage Integrated With Investia Financial Services > 2001 Concorde > 2003 Global Allocation > 2008 AEGON/Money Concepts/ National Financial Insurance Agency (NF) Integrated With FundEX Investments > 2002 FundEX > 2006 FundTrade 9 Expanding in Wealth Management (cont.) Securities Brokerage Integrated With Securities > 2002 ISL-Lafferty/BNP (Canada)/Leduc > 2004 Lynch > 2005 KingsGate 10 Investor Day 2010 Insurance and Financial Services Inc.

6 Operates in Four Lines of Business Retail Sectors Group Sectors Individual Insurance Individual Wealth Management Group Insurance Group Pensions Employee Plans Creditor Insurance Special Markets Group (SMG) Competing in every market segment in Canada 11 A Wide Range of Products > Life and health insurance > Auto and home insurance > RRSPs, RESPs, TFSAs, GICs > Mutual and segregated funds > Securities > Mortgage loans > Annuity products > Other financial products and services 12 Investor Day 2010 Insurance and Financial Services Inc.

7 A Canada-Wide Company Some 20 years ago, virtually all operations were in Quebec Premiums and Deposits Western Canada Ontario 19% 29% United States 2% Quebec 45% Atlantic Provinces 5% An Insurance and Wealth Management Group Operating Company and Parent Company Life and Health Insurance and Financial Services 99.9% 98.0% PACIFIC EXCELLENCE AMERICAN CLARINGTON Wealth Management SECURITIES Mutual Fund Management Securities Brokerage INVEST FUNDEX Financial Services Brokerage MRA NATIONAL FINANCL INSURANCE AGENCY General Insurance AUTO AND HOME INSURANCE 14 Mutual Fund Brokerage TRUST Trust Services Mutual Fund Brokerage INVESTMENT MANAGEMENT Investment Advisor SOLICOUR Investor Day 2010 Insurance and Financial Services Inc.

8 Our Head Office Quebec City Head office since 1951 with four expansion projects, the most recent one in Our Symbol: the Elephant Adopted in 1992, When Celebrated its 100 th Anniversary > Strength > Solidity > Longevity > Sense of family > Sense of responsibility 16 Investor Day 2010 Insurance and Financial Services Inc.

9 Our Values > Teamwork > High-Performance Environment > Continuous Improvement > Respect > Service Oriented 17 Investor Day 2010 A partner you can trust. 18 Investor Day 2010 Insurance and Financial Services Inc.

1892 Founding. 2003 Expansion in wealth management. 2008 Expansion in individual disability insurance. 2013 Expansion in private wealth management

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