2.2 Discuss the influence of both external and internal factors on the recruitment of nursing personnel. (10)

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1 HEALTH SERVICE MANAGEMENT II NHM 7219 PAPER 1 NOV Interpret the effect of the following parameters on strategic human resource planning in nursing services: a) employee demographics b) skills, abilities and experience of personnel c) educational institutions d) legal provisions (4 2½=10) 1.2 Summarise the strategic human resource planning process in health care. (3 5=15) 2.1 Describe the general principles that serve as guidelines for the provision of nursing personnel in public services. (5) 2.2 Discuss the influence of both external and internal factors on the recruitment of nursing personnel. (10) 2.3 Differentiate between the three possible placement strategies used during the appointment of personnel for an organisation. (10) 3.1 Differentiate between induction and orientation in health services under the following headings: a) Definition of induction (2½) b) Aims of the induction process (2) c) Aspects covered during induction (5) d) Definition and aim of orientation (2½) 3.2 Motivate the need for formal in-service training in a health service organisation. (13) Analyse the components associated with the protection of health and safety of health service personnel. Discuss career management under the following headings: 5.1 Career planning versus career development (5) 5.2 The responsibility of the following agents in career management a) the organisation (3½) b) the immediate supervisor (3½) c) the individual employee (3) 5.3 The importance of career management to both employees and employers in an organisation. (10)

2 PAPER 1 JANUARY You need to guide the human resource department on a recruitment programme for ophthalmic specialist nurses. Motivate the specific information they need to collect in planning this recruitment programme. (15) 1.2 Motivate why advertisement would be the most appropriate recruitment strategy in this situation compared to other recruitment strategies. (10) Top management announces that there will be a post-restructuring / rationalisation in which you will be responsible for the job analysis exercise. 2.1 Explain the uses of job analysis to a group of professional nurses. (12½) 2.2 Describe the steps to follow in the job analysis process to your team members. (12½) Integration of personal and organisational goals promotes commitment to the organisation. During a strategic planning session you as the nursing service manager need to convince the planning team about this. Describe the following: 3.1 The psychological contract between the employee and the employer. (5) 3.2 Attachment of employees to the organisation and their involvement with the organisational goals. (20) Summarise the five-stage process of strategic human resource planning. As the nursing service manager, you want to plan an in-service training programme for senior registered nurses. Compile this programme based on the components of effective in-service training programmes.

3 1 HEALTH SERVICE MANAGEMENT II PAPER2 NOVEMBER Differentiate between transformational and transactional leadership. (10) 1.2 Describe how a nurse manager should handle the situation when confronted by an angry nurse. (15) 2.1 Discuss different ways that a nurse manager may use to resolve conflict. (15) 2.2 Explain the cost of burnout as motivation for introducing a stress management programme in the work place. (10) 3.1 Describe the six internationally recognised rights of employees in the work place. (12) 3.2 Explain the reasons for performance appraisal of employees, as part of the control function of the nursing service manager. (13) Discuss the grievance procedure to be followed by employees under the following headings: 4.1 The general rules that apply to the grievance procedure. (7) 4.2 The purpose of the grievance procedure. (2) 4.3 The steps to be followed when a grievance is lodged. (16) Discuss the role of the nursing service manager to promote sound labour relations under the following headings: 5.1 Role with regard to the Labour Act, Act no 15 of 2004 (10) 5.2 Measures to ensure harmonious interaction between employees and management (15)

4 PAPER 2 JANUARY 2008 Discuss lateral relations in health services management under the following headings: Barriers in the communication with other departments Recommendations to overcome the barriers (12½) 1.2 The guiding principles the nurse manager may follow to manage complaints about health services from the public. (12½) Discuss the job modification methods a nurse manager may use for personnel motivation. 3.1 Describe the elements and aims fundamental to labour relations policies. (6) 3.2 Explain the objectives of trade unions. (10) 3.3 Differentiate between the methods of dispute settlement (9) Explain the negotiation process to a group of nursing unit managers during an in-service training session as follow: 4.1 The principles of negotiation (3) 4.2 The steps in the negotiation process (7) 4.3 The rules for negotiating (15) 5.1 Describe the provisions covered in the Guidelines for implementation of National Code on HIV/AIDS in Employment. (10) 5.2 Critically discuss the implications of implementation of the proposed guidelines. (15)

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