Chrysler Accounts Payable Update. September 18, 2013

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1 Chrysler Accounts Payable Update September 18, 2013

2 2 Procure to Pay Productive Material Three Way Match

3 Accounts Payable Update YTD Payments since launch of PentaSAP: CAP has successfully paid approx. $35B to suppliers. Past Due Payments have been significantly reduced. Invoices in Error Trend: 3

4 PentaSAP Update Problem Resolution ICT is re-structuring its support model to: Provide independent teams focused on long term solutions, as well as short term actions for break/fixes Increase reporting to support solution definition and fix confirmation Aid in prioritization of fixes / gaps / enhancements with Purchasing Backlog #1 priority is to reduce and clean-up: Tickets CNs Goods Receipts Other items as needed Resources Problem Resolution & Backlog will be improved by the addition of resources: Purchasing 31 ICT/Accenture 19 CAP 9 CAP Trending Down: Past Due Payments Invoices in Error Call Center Calls & Wait Time Remittance Questions Goods Receipts remains biggest issue Retro Payments 2013 Ran; working on clean-up 2012 will run Sept. 20 th 4

5 Accounts Payable Update On-Going Payment Processing Issues/Concerns (Non ERS Vendors): 3-way match required for direct material purchases (Valid PO, Valid Goods Receipt & Valid Invoice) Touched Invoices Average Processing Success Rate: 44% Goods Receipt issue (No ASN, No GR for Spot Buy PO s, Receipt in Error File) 31% Returned due to incomplete information sent by supplier 25% Successful match moved to Set to Pay 5

6 Accounts Payable Update Accounts Payable Call Center: Receiving approx. 140 calls per day; down from 250 per day at beginning of year. Hold time significantly reduced since the launch of PentaSAP average wait time is currently 24 minutes and max. wait time is 48 minutes. Calls and hold time will continue to drop as the PentaSAP Purchase to Pay process stabilizes. Remittance questions have dropped from a peak of 90 requests per day in May to approx. 30 calls per day. 6

7 Accounts Payable Remittances Update EDI Remittance Update: Struggled 1 st half of 2013 to provide EDI remittances to vendors on a consistent basis. Completed many program enhancements since PSAP launch focused on providing more accurate & timely remittances Made approx. 20 changes to program since launch Program changes still in process relate to Price Per Unit, FX exchange rate, Peso Rebate ETA end of October Current Success Rate: 95% CAPSPIN Remittance Update: Developed using business warehouse environment (report queries) Currently provides invoice level remittance detail Planning to enhance the program to provide line item detail ETA TBD Recent enhancements include providing VAT withholding tax information to suppliers shipping to Chrysler de Mexico 7

8 Accounts Payable Update Mexico Accounts Payable Issues: Mexican Suppliers not submitting ASN s on a timely basis No longer allowed to pay vendors without an ASN Statutorily required to have physical invoice before payment can be made Causes delays in payment processes Pricing issues on contract causes delays in process US & Mexico teams are working together to develop & maintain consistent processes Retro Price Payments: 2013 retro price change program launched in late June Many questions regarding payment remittances for retro price payments EDI remittances provides part # detail CAPSPIN does not 2012 retro price change program launched this month Held off due to complexity of sending PentaSAP price changes back to legacy payment system Payments being validated this week and plan to include in September 20 th payment run 8

9 PentaSAP Wave 2 Update Wave 2 Accounts Payable: Launch January 1, 2013 Currently working through system integration testing and data conversion Indirect Purchases Capital Media Plant Non Productive Material Services Utilize a 2 way & 3 way match process depending on the type of buy Adds complexity to invoice submission and invoice processing 2 way match PO s will verify proof of delivery or service utilizing an invoice approval workflow 3 way match PO s will verify proof of delivery or service by entering a goods receipt Post Launch ALL purchase to pay processing will be housed in PentaSAP Long term housing P2P process in one environment will help highlight issues in a more timely manner 9

10 World Class Finance Initiatives World Class Finance WCF : Chrysler and Fiat recently formed an organization to focus on designing, developing, and implementing more consistent and efficient financial processes across the organization. AP has been heavily involved in this initiative Currently benchmarking AP processes against other large Multinational companies Areas of focus include: Business Metrics Examples:» 1 st Time Pass success rate» Invoice & Goods Receipt Aging» Timely Payment of Invoices» Average Days to Pay» # of Rejects per Supplier Vendor Relations Refine Relationship with Purchasing Organization Invoice Entry Technology (OCR, etc) 10

11 AP Process Improvement Initiatives Invoice Receipt Invoice Data Capture Business Valuation Rules Post Invoice - Increase Electronic Invoice Receipt where legally allowed - Develop and Communicate No PO, No Payment Policy - Provide Standard Guidelines for Invoice submission - Standardize mandatory Global and Regional Invoicing data requirements for PO and Non-PO Invoices - Develop a standardized return to Vendor Policy for Non-Compliant Invoices - Refine Validation Rules for mandatory Global, Regional or Optional Invoice data - Define Automated Workflow(s)/ Processes for addressing Invoice exceptions - Ensure automatic posting of invoices that pass all the required Business Rules is working effectively (2 way/3way match rules) - Implement a Quality Control review for high value invoices Invoice Payment - Move vendors to Electronic Funds Transfer or ACH where possible - Analyze the possibility of reducing frequency of Payment Runs 11

12 Issue Resolution If you are having invoicing issues: Contact our Vendor Relations group at (586) Please have your supplier code and invoice numbers available. with details of your issue. Include Vendor Code Invoice Reference/ Shipment ID PO and Part Invoice Date/ Date of Shipment For Banking additions or changes: Contact Call the Vendor Relations group at the above number. 12

13 Issue Resolution If you are having remittance issues: Call the Vendor Relations group at the above number. Go to the Chrysler portal (http://chrysler.covisint.com), and fill out the Remittance Request spreadsheet and return to Chrysler via For Indirect Material/ Services, if you are having invoice approval routing issues: Call the Vendor Relations group at the number above. Contact 13

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