=S= Data Center Solutions Team NA
|
|
- Ethel Freeman
- 8 years ago
- Views:
Transcription
1 =S= Data Center Solutions Team NA Order Management Data Center Projects Project Coordination - NA All content in this presentation is protected 2008 American Power Conversion Corporation
2 Welcome and Objectives At the end of this webinar the participant will be able to: Define the Order Management Process for Projects Describe the roles & responsibilities of Project Coordination Understand where to get product & solution lead-time information Understand response times across the order management process Describe the escalation path for urgent support
3 Program Agenda Organizational Structure (NAM) Roles & Responsibilities (Statement of Work) Order Management Process Flow Order Management Response Time Lead-time Information Escalation Path Matrix Continuous Improvement
4 Project Coordination - NA
5 Project Coordination Statement of Work 1.0 Summary Single point of contact for non-managed projects for internal and external stakeholders (sales, resellers, customers, purchasing, reps, etc) Responsible for a project from PO receipt through Start up and issue resolution for Projects that do not have an APC Certified Project Manager assigned. 2.0 Scope of Responsibility Resolve Booking issues Work with Assigned Point of Contact to confirm Requested Onsite Date, ship to address, contact information Welcome with Promise Ship date and start up documentation to Bill to Customer, End user and Key Stakeholders Work with Planning and purchasing to ensure ship dates are met Set Promise Ship date Proactive calls with Sales, Partner & Customer before ship & during implementation Maintain contact with Assigned Point of Contact to ensure any changes are confirmed Follow up on daily issues Work with logistics on shipment Confirm delivery Arrange Service Scheduling (WK only, CM in future) RMA follow up and issue resolution Close Project via Phone call and confirmation Single POC for Pull-In requests. Project Coordinators do NOT coordinate the project On-Site
6 Project Coordination Process Flow Projects Order Management Process Flow (PO Receipt through Project Close) Purchase order received Order Acknowledgment Project Roster & Team Call Project Timeline Logistics Service Requirements Project Close PO rec d via Orders routed to PC In WK or CM depending on Product PC receives PO and performs validation Order Acknowledge PC works with Sales and Partner to establish Project Roster PC initiates contact w/ appropriate parties PC confirms w/ planning and mfg for promise ship dates; sends Welcome Confirm shipping/site requirements Ensures order ships to the customer PC assists w/ service scheduling and expectations Closing phone call Closing PC initiates order escalation to appropriate parties *Phone calls to be returned same business day * responses within 8 Business Hours
7 Projects Order Management Response Times (West Kingston & Costa Mesa)
8 Lead-times and Oracle Simplification Leadtimes can be found using the following link If you require confirmed lead-times and promise ship dates please contact your PC for the project. CM live on Oracle March 1 st. Current process requires minimum of 4 steps of verification Coming soon. CM products will be released on the Designer to allow for simplification of the order entry and Project Coordination process out of CM
9 Project Coordination - Escalation Path Project Coordination- Escalation for Basic & Enhanced Order Types Sequence Contact Position Office Blackberry 1st Project Coordinatore of record Project Coordinator See PWB APCC Address Book APCC Address Book 2nd Kimberlee Fallone Team Leader WK (401) x5460 (401) kimberlee.fallone@apc.com 2nd Nancy Lain Team Leader CM N/A nancy.lain@apc.com 3rd Kay Jawharjian Project Coordination Manager (401) x5948 (401) kathryn.jawharjian@apc.com 4th Jason Juley Project Execution Director (401) x2148 (401) jason.juley@apc.com NOTE: From June 5 th through September 8 th. Please contact Jason Juley for 3 rd and 4 th level escalations after escalation to Project Coordinator and Team Leader
10 Projects Order Management - Improvement Activities Process backlog of order Post E3 Oracle transition Complete Simplify the order entry process from 4 steps to 1 Active Re-organize PC regions to leverage existing resource and best serve sales/customers Complete New Project Team Roster (includes Elite Partners) Complete
11 Summary Project Coordination is the Single POC for all Project Orders that do NOT include a Project Manager as a value added service Project Coordination coordinates all activities remotely and NOT onsite. Project Coordination now works hand in hand with sales (ISR s) by development of a Project Team Roster that includes appropriate key stakeholders who receive all project updates including attendance to proactive calls through-out the project as appropriate. Costa Mesa response times differ from Costa Mesa due to Just in Time factory build model. Costa Mesa Order Entry process being compressed from 4 steps to 1 through release of new MGE Configurator and Design Tools.
RMA Processing and Reverse Logistics Solution
Our IT Expertise. Your Success. RMA Processing and Reverse Logistics Solution Subrata Guhamajumdar & Raja Sekhar NorCal OAUG Training Day January 13, 2010 Safe Harbor Statement The following is intended
More informationCisco Smart Foundation Service Quick Start Guide
Customer Name: Partner Name: Contract Number: Support Start Date: Support End Date: Local SMB TAC Phone: Cisco Smart Foundation Service June 2008 2 Congratulations on your purchase of Cisco Smart Foundation
More informationSEE-TAC Technical Assistance Center
1. Introduction 1.1 Who we are: Systems Engineering of Egypt (SEE) is a leading Egyptian Company in the field of Data Communications and Banking Equipment's wholly owned and founded by Egyptian Technical
More informationUser s Guide. Support Services. Ver. 1.1
User s Guide Support Services Ver. 1.1 May 2011 Table of Contents 1 Support Services Description... 3 Product Warranty... 3 Premium Support... 3 2 Support Resources... 4 Self-Help Support... 4 Direct Support...
More informationSchedule A Support and Maintenance Agreement
Page 1 of 5 During the Term and upon SSN s acceptance of an executed Order Form that specifies the Customer s designated support plan for the applicable Software (the Covered Services ), SSN shall provide
More informationXantaro Technical Assistance Center XTAC User Guide. UK Edition
Xantaro Technical Assistance Center XTAC User Guide UK Edition XTAC WORKFLOW The Xantaro Technical Assistance Centre (XTAC) is the central interface for all technical questions and topics for products
More informationCase Study. SFDC VEEVA Interface Development and Application and Data Support for Leading Pharmaceutical Organization. Quick Facts.
Case Study SFDC VEEVA Interface Development and Application and Data Support for Leading Pharmaceutical Organization Quick Facts Industry: Pharmaceutical Customer Geographies US, China, Australia, Canada,
More informationIncident Based Support Model
Incident Based Support Model Incident-Based Support Model Manage IT Applications Budget Using Incident Based Support Model Presenters William Belich - Project Manager, ObjectWin Technology, Inc. Email:
More informationCUSTOMER SUPPORT DETAILS (CSD)
CUSTOMER SUPPORT DETAILS (CSD) Thank you for your recent purchase with NEWT, the Business Services Division of Fibernetics Corporation. You are a valued customer to us. We welcome you to contact us at
More informationPath to the Cloud: Order Management
Path to the Cloud: Order Management Kathy McAndrew Oracle Corporation Mid Atlantic Oracle Applications User Group Meeting November 14, 2014 Safe Harbor Statement The following is intended to outline our
More informationForecast / Planning Business Models
Forecast / Planning Business Models Draft February 1996 Preface Purpose: The purpose of this document is to model the flow of documents used in some common business processes for forecasting. Any implementation
More informationHosted Contact Centre (HCC) Customer Service Plan
Hosted Contact Centre (HCC) Customer Service Plan December 2014 1. Introduction The purpose of this Customer Service Plan (CSP) is to set out the agreed day to day working practices between BT Wholesale
More informationCloud-based Infrastructure and Application Support Service Definition
+44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to
More informationDell Laptop and Desktop Deployment Services
Dell Laptop and Desktop Deployment Services How do I Minimize Disruption and Decrease Costs How do I efficiently utilize my people? I need to dramatically reduce my deployment costs I want to redeploy
More informationETC HELPDESK POLICY. 1. Policy Title. ETC Helpdesk Policy. 2. Policy Number SCT-AD-005-V2. 3. Purpose
ETC HELPDESK POLICY 1. Policy Title ETC Helpdesk Policy 2. Policy Number SCT-AD-005-V2 3. Purpose The purpose of this policy is to provide a system that will give an effective technical Helpdesk service
More informationProfessional Services Portfolio
Professional Services Portfolio Providing the service options and dedicated personnel that allow you to maximize your networking investment. Optelian designs and manufactures packet optical networking
More informationHillstone Customer Service Overview
Hillstone Customer Service Overview www.hillstonenet.com TWNO: SW-KB-UNI-EN-V1.7-Y15M11 Service and Support Hillstone Customer Service Overview The Hillstone Service and Support is designed to help our
More informationENTERPRISE RESOURCE PLANNING (ERP)
CHAPTER 15 ENTERPRISE RESOURCE PLANNING (ERP) Page: 1 ERP Project of BSNL Contents 1. What is ERP? 2. Why ERP at BSNL 3. ERP Project Current Status 4. ERP implementation approach 5. ERP implementation
More informationMobius Networks Ltd. Customer - Service Profiles
Mobius Networks Ltd Customer - Service Profiles Customer - Service Profiles Mobius Networks Process Documentation Content Mobius Customer Services Profiles Service Profile Options Mobius Roles & Responsibilities
More informationJT OnDemand Cloud Backup Service
JT OnDemand Cloud Service The following service description covers the different service levels offered for JT OnDemand Cloud Service. The agentless, tape-free backup service provides support for a local
More informationPublish Date: 30/06/14 Version: 1.2
Publish Date: 30/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 4 5. Hardware RMA Process 4 6. Supported Coverage
More informationZebra OneCare for Printers Frequently Asked Questions Updated: May 29, 2015. Contents
Zebra OneCare for Printers Frequently Asked Questions Updated: May 29, 2015 Contents 1. Introducing the new Support Services Portfolio: Zebra OneCare... 2 2. Services Portfolio Refresh Impact... 4 3. Quoting,
More informationService Level Agreement
Between State Agency Here after called "1st Party" And Vendor Here after called "2nd Party" Document Classification: Public Page 1 of 7 Table of Contents Table of Contents... 2 1. SCOPE OF SERVICE... 3
More informationMARKETING INFORMATION SYSTEMS AND THE SALES ORDER PROCESS
MARKETING INFORMATION SYSTEMS AND THE SALES ORDER PROCESS Spring 2010 Fundamentals of Business Information Systems Important Concept: ERP Data : frequently used data that remains the same over a long period
More informationCustomer Support & Professional Services
Customer & Professional Services Grass Valley s global network of skilled service engineers and delivery infrastructure can help you deploy and maintain mission-critical products and systems from Grass
More informationGlobal Services Reference Guide
2015 Global Services Reference Guide LIFECYCLE SERVICES PLAN DESIGN OPERATE IMPLEMENT With over 850 technical professionals in over 40 countries, ARRIS Global Services helps service providers grow their
More informationRossmoor Website SEO Tracking Sheet 2012-2014 Updated: April 1, 2014
As of 5/4/2012 As of 5/14/2012 active senior living no n/a active senior living no n/a adult golf community no n/a adult golf community no n/a 55+ community yes 8th 55+ community yes 8th retirement living
More informationCustomer Support Handbook
Customer Support Handbook Support Offerings & Customer Care Services 1-877-SLC-4HELP (U.S.) 00-800-7524-4350 (Int l) support@securelogix.com http://support.securelogix.com/ 03/10/2015-R1 Table of Contents
More informationTait Support Agreement. Assured network communications. Service Description
Tait Support Agreement Assured network communications Service Description CONTACT INFORMATION Tait Communications Corporate Head Office Tait Limited P.O. Box 1645 Christchurch New Zealand For addresses
More informationThis is a photographic template your photograph should fit precisely within this rectangle.
This is a photographic template your photograph should fit precisely within this rectangle. WISPER Overview Worldwide Interactive Supplier Performance Evaluation Resource 2008 Eaton Corporation. All rights
More informationnappliance Maintenance Support Services
nappliance Maintenance Support Services All of nappliance products come with a one year limited warranty. In addition, customers can purchase three different maintenance plans providing comprehensive support;
More informationPAR EverServ Services
PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems
More informationSector-leading support and in-depth expert knowledge
servicedesk on demand Comprehensive, expertly-managed support services from Axonex that provide flexible and reliable solutions tailored to meet any of your IT infrastructure requirements or challenges.
More informationHuawei Enterprise Warranty for Barebone Servers
Huawei Enterprise Warranty for Barebone Servers 2015-07-03 Copyright Huawei 2015. Page 1 of 5 Dear Partner, Thank you for choosing the products and services of Huawei. This document describes the warranty
More informationAGILENT SPECIFICATIONS INFORMATICS SOFTWARE SUPPORT AND SERVICES GOLD-LEVEL
AGILENT SPECIFICATIONS INFORMATICS SOFTWARE SUPPORT AND SERVICES GOLD-LEVEL The following terms set forth the specifications under which Agilent will provide support and services to customers who are under
More informationS e r v i c e D e s k Team Leader Position Description
Position Title: Service Desk Team Leader Group/Division/Team Business Technology Services / IT Operations Division Date October 2011 Reports to Manager Client Services Roles Reporting to This None Primary
More informationHow to Sell Extended Warranties. Service Pack Extended Warranties Non- Physical Extended Warranties
How to Sell Extended Warranties Service Pack Extended Warranties Non- Physical Extended Warranties 1 Agenda Product Definition Customer Benefits Anticipated Attach Rates Target Customer Positioning Why
More informationTechnical Support Services
Description of Services Technical Support Services V2.0 October, 2013 KBZ Communications, Inc. Service Summary This document describes the service offerings of the KBZ ZCare Technical Support Program.
More informationTelestream Maintenance and Support Guide
Maintenance & Support Telestream Maintenance and for Vantage, Vantage Lightspeed, Vantage Cloud Subscriptions, FlipFactory, Pipeline, CaptionMaker, and MacCaption 1 Copyright and Trademark Notice 2015
More informationPublish Date: 19/06/14 Version: 1.2. Call Recording/Logging Service Level Agreement. Page: 1. Call Recording/Logging Service Level
Publish Date: 19/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 3 5. Hardware RMA Process 4 6. Supported Coverage
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S.
HP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S. HP Care Pack Services Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support
More informationDallas IIA Chapter / ISACA N. Texas Chapter. January 7, 2010
Dallas IIA Chapter / ISACA N. Texas Chapter Auditing Tuesday, October Project 20, 2009 Management Controls January 7, 2010 Table of Contents Contents Page # Project Management Office Overview 3 Aligning
More informationNetwork Monitoring and Management Services: Standard Operating Procedures
Network Monitoring and Management Services: Standard Operating Procedures September 17, 2013 TABLE OF CONTENTS Purpose... 2 Contacts... 2 Standard Operating Procedures... 3 Hours of Coverage... 3 Contacting
More informationTHIS PAGE NOT FOR RELEASE TO CUSTOMER. End of Guidance
Guidance for Use of This Document THIS PAGE NOT FOR RELEASE TO CUSTOMER This document must be used for SO only engagements and must be customised for each engagement and should not be distributed "as is"
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service
HP Hardware Support Onsite 6-Hour Call-to-Repair Service HP Care Pack Services HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will
More information.trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE
.trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE Legal Notice Copyright 2015 Trustwave Holdings, Inc. All rights reserved. This document is protected by copyright
More informationService Level Agreement. Definitions
Service Level Agreement Definitions RanceLab Rance Computer Pvt. Ltd. a company incorporated under the Companies Act, 1956 and having its registered office at 131, C.R. Avenue, Kolkata 700073, India. Unless
More informationSetting Up Expandable CRM for Sales Force Automation
Setting Up Expandable CRM for Sales Force Automation Bob Swedroe President & CEO, Expandable Software bswedroe@expandable.com Expandability 2012 CONNECT. LEARN. GROW CONNECT. LEARN. GROW Expandable Business
More informationOVERVIEW OF THE SUPPLY CHAIN ROADMAP
OVERVIEW OF THE SUPPLY CHAIN ROADMAP Windows Client IFS CUSTOMER SUMMIT 2011, CHICAGO DARLA BLOOM SENIOR ADVISOR darla.bloom@ifsworld.com OVERVIEW OF THE SUPPLY CHAIN ROADMAP AGENDA Supply Chain Program
More information10 Tips to Better Manage Your Service Team
10 Tips to Better Manage Your Service Team Service Management Recurring Services Solution Development & Mgmt Marketing & Sales Project Services Service Desk Field Services Managed Services Service Desk
More informationSubmitted to: Service Definition Document for Database Management for IT Infrastructure Management
Submitted to: Service Definition Document for Database Management for IT Infrastructure Management Table of Contents 1 Service Description... 3 2 Support Process and Methodology... 10 3 Standard Questionnaire...
More informationCHRISTIE ONSITE AGREEMENT
CHRISTIE ONSITE AGREEMENT EFFECTIVE FEBRUARY 1 ST, 2013 www.christieemea.com Christie ONSITE Agreement is a bespoke onsite call to repair service providing Customers access to a team of Christie engineers
More informationSCOPE OF SERVICE Hosted Cloud Storage Service: Scope of Service
Hosted Cloud Storage Service: Scope of Service 1. Definitions 1.1 For the purposes of this Schedule: Access Account is an End User account with Data Storage requiring authentication via a username and
More information<Insert Picture Here> Working Effectively with Oracle Support
Working Effectively with Oracle Support Customer Support Manager (CSM) Outbound Team Agenda Support Terminology OracleMetaLink Support Tools Working Effectively with
More informationHP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S.
HP Hardware Support Onsite 6-Hour Call-to-Repair Service - U.S. HP Care Pack Services Technical data HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support
More information4/1/2009. Short-termterm
Hi, my name is Susan ITIL in the Workplace The Practical Application of a Best Practice Framework Susan Ryan April 3, 2009 IT industry worker for over 25 years ITIL v2 Manager Certified itsmf Minnesota
More informationDefense Travel Management Office
DoD Travel Programs - Customer Assistance Tools and Services Mr. Joe Ward 2010 National Travel Forum June 2010 Department of Defense Agenda Customer Support Services Travel Assistance Center Training Resources
More informationAt the Heart of Connected Manufacturing
www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of
More informationKaspersky Lab Product Support. Enterprise Support Program
Kaspersky Lab Product Support Enterprise Support Program Contents 1 Definitions... 3 2 Overview... 4 3 Description... 6 4 Limitations... 11 2 1 Definitions Product(s) shall mean software product(s) of
More informationTechnical Support Programs
DESCRIPTION OF TECHNICAL SUPPORT PROGRAMS Under the terms of each of Ruckus Technical Support, Ruckus worldwide team of Technical Support Engineers and administrative support personnel will assist our
More informationOracle R12 Supply Chain Management Solution: Cisco's Business Transformation Case Study
Oracle R12 Supply Chain Management Solution: Cisco's Business Transformation Case Study Saravanan N IT Systems Engineer Cisco Inc Rachna Mittal Lead Consultant (Consulting & SI) Infosys Ltd Sep 25, 2013
More informationCustomer Care Charter
Customer Care Charter Maintenance Agreement & Prospectus All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
More informationHP Support Plus Service
HP Support Plus Service HP Care Pack Services HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure.
More informationwww.pwc.com/oracle Next presentation starting soon Oracle Asset Tracking in Datacenter Environment
www.pwc.com/oracle Next presentation starting soon Oracle Asset Tracking in Datacenter Environment Agenda Business Goal and Benefits Business value of Oracle Asset Tracking System Architecture & Key Solution
More informationEBS. Remote Infrastructure Managed Services. EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 office@ebs.bg www.ebs.
EBS Remote Infrastructure Managed Services EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 office@ebs.bg www.ebs.bg IT departments are responsible for ensuring the performance and availability
More informationACHIEVING BUSINESS VALUE THROUGH A SUPERIOR CUSTOMER EXPERIENCE
ACHIEVING BUSINESS VALUE THROUGH A SUPERIOR CUSTOMER EXPERIENCE IT SERVICE MANAGEMENT FORUM APRIL 26, 2012 MANUEL TEJEDA AGENDA 1. WHAT EXPERTS ARE SAYING ABOUT BUSINESS VALUE AND CUSTOMER EXPERIENCE 2.
More informationMaryland Health Benefit Exchange: Independent Verification and Validation (IV&V) Services Public Summary
Maryland Health Benefit Exchange: Independent Verification and Validation (IV&V) Services Public Summary Angarai International Monthly IV&V Report Report Month: August 2014 Delivery Date: September 15,
More informationNetronome Agilio Software Support and Hardware Maintenance User Guide v 1.3
Netronome Agilio Software Support and Hardware Maintenance User Guide v 1.3 1 Table of Contents About This Document... 3 1 Accessing the Netronome Support Team... 4 1.1 Registering with Netronome... 4
More informationInformation about Your Support Entitlement 2015 Q3 Edition
Intel Security Enterprise Support (Platinum) User Guide Information about Your Support Entitlement 2015 Q3 Edition 2 Table of Contents 1 Quick Reference Guide... 3 1.1 Key Support Personnel 1.2 Authorized
More informationITIL: Service Operation
ITIL: Service Operation Course Course Chapter 01 - Course Lesson: Course Organization Welcome to the Course! Mentoring Community s Why Are You Here? Using Bloom s Taxonomy What do you Expect? Housekeeping
More informationCWRU REC Answers to RFQ
CWRU REC Answers to RFQ 1) Should consultant resumes be included in the intent propose due on 9/24 or just include them in the actual proposal for 10/1? I have four resumes that I could present today based
More informationTechnical Support Service Description
Technical Support Service Description www.ipanematech.com Application Performance Guarantee Ipanema Technical Support 01/10/2013 TABLE OF CONTENTS Introduction... 4 A. Technical Support Gold Service overview...
More informationDeveloping a B2B Lead Management Program
Developing a B2B Lead Management Program The lead management process begins with the generation of inquires. Once generated, inquiries will flow through a qualification and nurturing process to identify
More informationCOMMUNICATIONS MANAGEMENT PLAN <PROJECT NAME>
COMMUNICATIONS MANAGEMENT PLAN TEMPLATE This Project Communications Management Template is free for you to copy and use on your project and within your organization. We hope that you find this template
More informationHosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud
Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud October 2015 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T Agenda Organizational
More informationTechnical Support User Guide
Technical Support User Guide Lightspeed Systems Technical Support User Guide 1 Table of Contents Welcome... 3 Technical Support Overview... 3 Lightspeed Systems Global Technical Support Program... 3 Hardware
More informationCase Study: Top draw SAP CRM CIC implementation at breakneck speed. Pablo Avila and Paul Vince
Case Study: Top draw SAP CRM CIC implementation at breakneck speed. Pablo Avila and Paul Vince Learning Points How SAP CRM s intrinsic flexibility can be leveraged to create a new IT service centre operation
More informationHow To Use Zycko Helpdesk On A Pc Or Mac Or Mac (For Pc Or Ipa) On A Microsoft Mac Or Ipad Or Ipo (For Mac) On Pc Or Pc Or Microsoft (For Ipo
Zycko Support Service Portal User Guide V e r s i o n : 2.1. 2 D a t e : 01/05 / 2 0 1 4 Contents Introduction... 2 Accessing the Service Portal... 3 Logging In... 3 Main Menu... 3 Search... 4 Contacts
More informationOAGi Tribal Knowledge
OAGi Tribal Knowledge Externalized Web-Services EBIS Cisco Systems Inc 2011 Cisco and/or its affiliates. All rights reserved. 1 Cisco Quote-To-Cash Landscape Business Opportunity: Tackling the Middle of
More informationS1200 Technical Support Service Overview
S1200 Technical Support Service Overview Nic Chalk March 2015 V1.13 The information contained herein is believed to be accurate at the time of publication, but updates may be posted periodically and without
More informationCUSTOMER NAME. Hosting Services Agreement
CUSTOMER NAME Hosting Services Agreement Service Plan Details FLYWIRE TECHNOLOGY offers three service plans: Silver, Gold and Platinum based on the services your firm needs. The Silver plan is designed
More informationBecoming an ecommerce Guru
Becoming an ecommerce Guru Jim Savage President, Savage and Associates www.thequickbooksguy.com Agenda What is ecommerce? Shopping Carts Marketplaces Merchant Accounts Accounting EDI (Electronic Data Interchange)
More informationSupport Handbook. Performance EDI. October 2007. Document Title Section Title
Support Handbook Performance EDI October 2007 Document Title Section Title 2 Table of Contents Welcome to EasyLink Performance EDI Support...3 Support Overview...4 Maximizing your Support Interaction...6
More informationSophisticated Yet Simple
Sophisticated Yet Simple A SALESFORCE ADD-ON FOR ORDER FULFILLMENT AND INVENTORY MANAGEMENT You started with, it changed the way you conduct business, in fact, you now have more customers, more employees,
More information2011 NASCIO Nomination Business Improvement and Paperless Architecture Initiative. Improving State Operations: Kentucky
2011 NASCIO Nomination Business Improvement and Paperless Architecture Initiative Improving State Operations: Kentucky Kevin Moore 6/1/2011 Executive Summary: Accounts Payable was a time consuming, inefficient
More informationITIL V3 Foundation Certification - Sample Exam 1
ITIL V3 Foundation Certification - Sample Exam 1 The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of
More informationTechnical Support User Guide
Technical Support User Guide 2015 Websense, Inc. Page 1 BRAVE THE NEW WORLD. 2015 Websense, Inc. All rights reserved. Websense, the Websense logo, TRITON and ThreatSeeker are registered trademarks of Websense,
More informationManaged Helpdesk. data sheet
Managed Helpdesk data sheet l Do you want to have quick and easy access to support and advice for any issues relating to your mobile enterprise solution? l Do you need expert help from professional engineers
More informationVAR Services & Support Offerings
Interlink Communication Systems and Network Dynamics, Inc. VAR Services & Offerings Interlink Communication Systems, and Network Dynamics, Inc. Professional Services &... 3 Services Coverage.......................................................
More informationAutomating Master Data Management Workflows for Oracle
1 Automating Master Data Management Workflows for Oracle Jessica Marion, Account Executive, Winshuttle LLC Chad Miller, Product Manager, Winshuttle LLC 10am Pacific Standard Time, March 14 th, 2012 2 Poll
More informationCUMMINS FILTRATION SUPPLIER S HANDBOOK TO SUPPLIER COLLABORATIVE PLANNING
CUMMINS FILTRATION SUPPLIER S HANDBOOK TO SUPPLIER COLLABORATIVE PLANNING SUPPLIER COLLABORATIVE PLANNING SUPPLIER EXCEPTION MANAGEMENT PROCESS The following processes and procedures will assist Supplier
More informationAeroScout Industrial Support Policy
AeroScout Industrial Support Policy February 20, 2015 AEROSCOUT INDUSTRIAL SUPPORT POLICY The following describes the Support which AeroScout Industrial or an authorized AeroScout Industrial third party
More informationHow to Implement Imprivata OneSign Single Sign-On and Authentication Management Successfully
How to Implement Imprivata OneSign Single Sign-On and Authentication Management Successfully Table of Contents Introduction 1 The Methodology 1 Project Management 2 Project Phases 2 Certification Training
More informationCUSTOMER GUIDE. Support Services
CUSTOMER GUIDE Support Services Table of Contents Nexenta Support Overview... 4 Support Contract Levels... 4 Support terminology... 5 Support Services Provided... 6 Technical Account Manager (TAM)... 6
More informationContact Center TotalCare Enhanced Services
ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.
More informationCity of Bismarck, ND Maintenance and Support for Mitel 3300 Voice System. Request for Proposal (RFP)
City of Bismarck, ND Maintenance and Support for Mitel 3300 Voice System Request for Proposal (RFP) May 11th, 2010 Request for Proposal Maintenance and Support for: Mitel 3300 Voice System Date Issued:
More informationProduct and Services Agreement BT Conferencing Maintenance Service Schedule
Product and Services Agreement 1. DEFINITIONS The following definitions shall apply, in addition to those in the General Terms and Conditions of the PSA. Ancillary Devices BT Authorized Service Representative
More informationSkatteudvalget 2014-15 (2. samling) SAU Alm.del Bilag 48 Offentligt. Programme, Project & Service Management Analysis
Skatteudvalget 2014-15 (2. samling) SAU Alm.del Bilag 48 Offentligt Programme, Project & Service Management Analysis Table of Content 1 Executive Summary... 3 1.1 Scope of Work... 3 1.2 Methodology for
More informationREQUIREMENTS FOR CERTIFICATION BODIES TO DETERMINE COMPLIANCE OF APPLICANT ORGANIZATIONS TO THE MAGEN TZEDEK SERVICE MARK STANDARD
REQUIREMENTS FOR CERTIFICATION BODIES TO DETERMINE COMPLIANCE OF APPLICANT ORGANIZATIONS TO THE MAGEN TZEDEK SERVICE MARK STANDARD Foreword The Magen Tzedek Commission has established a standards and certification
More informationStatement of Work for ShoreTel Implementation
Statement of Work for ShoreTel Implementation Project Management ScanSource Services Group shall assign a dedicated Project Manager to interface directly with the Reseller with the following responsibilities:
More information