Virtual Guides Using our websites as 24 hour customer service tools. NASPA Region 4E
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1 Virtual Guides Using our websites as 24 hour customer service tools NASPA Region 4E
2 Eric Stoller Marketing Specialist Wellness Center University of Illinois at Chicago
3 Customer Service and Technology
4 Brick and Mortar Web
5
6 Millennials expect technology
7 The Plan Do you know your building manager? Do you know your web server admin?
8 Receptionists and FAQ s Web team member?
9 Virtual Receptionist
10 The UIC Wellness Center Bricks and Bytes Reactive and Proactive
11 Introducing the Wellness Center website
12 Gathering dust Search engines will find outdated information.
13 Traffic and Content
14 Why should we monitor our website statistics? Research focused on e-commerce.
15
16 Hits Images Movies Visits Site visit within a 30 minute time limit. Scripts Hits are for baseball players.
17 What can you use to monitor your stats? Internal solution WebTrends Webalizer NetTracker External solution Deepmetrix Reinvigorate.net
18 Using web stats to drive content Emergency contraception Error page not found 4,500+ visits per month
19 Using web stats to drive content continued Browsers Monitor resolution Entry pages Exit pages Referrals
20 Virtual Doors
21 Penn State very carefully monitor our Web traffic here in Student Affairs at Penn State. Craft web strategies 5 Others Do you currently monitor your website statistics? NO Find dead links Access technical quality Would you build an office and then close your eyes?
22 Accessibility and Usability
23 Flash Java Too much code Script errors
24 Usablenet.com Free accessibility test Aberdeen College - Alamo Community College - Arizona State University - Austin Community College - Brigham Young University - Capella - College of Natural Sciences and Mathematics - College of the Desert - College of the Redwoods - Columbus State University - Crafton Community College - CSU Hayward - Depaul University - Duke University - East Carolina University - Eastern Connecticut University - Eastern Illinois University - Eastfield College - Edge Hill - Emporia University - Franklyn Arts University of Georgia - George Washington University - Georgia Tech University - Illinois State University - Indiana University - Johns Hopkins University - Kalamazoo - Kansas State University - Kapiolani Community College - Lake Forest College - Las Positas College - Liverpool John Moores University (UK) - Long Beach City College - Los Angeles Mission College - Louisiana State University - Massachusetts Institute of Technology - Michigan State University - Midland College - Minnesota State Colleges and Universities - Montana State University - Mount Hood Community College - Newcastle College - New York University - Northeastern - Ohio State University - Oklahoma State University - Oregon State University - Paris Junior College - Penn State University - Pensicola Junior College - Portland Community College - Queensland University of Technology - San Diego Mesa College - San Jose State University Foundation - Santa Clara University - Sierra College - Sonoma University - Southern Connecticut State University - Spring Arbor University - St. Francis College - St. Petersburg College - St. Xavier University - Tarleton State University - Texas A & M University - Texas School for the Blind - Trinity College - Trinity College Carmarthan - Unipalm-Bell College of Technology - University of Akron - University of Alaska - University of Arizona - University of Brighton - University of California Davis - University of California Irvine - University of Central Lancashire - University of Cincinnati - University of Connecticut - University of Delaware - University of Florida - University of Glasgow (UK) - University of Illinois - University of Iowa - University of Kansas - University of Kentucky - University of Leeds - University of Maine - University of Manchester (UK) - University of Maryland - University of Michigan - University of Montana - University of Newcastle upon Tyne - University of New Hampshire - University of North Carolina - University of North Texas - University of Oklahoma - University of Southampton - University of Southern California - University of Stirling (UK) - University of Strathclyde - University of Texas - University of Victoria - University of Wisconsin - Virginia Tech University - Western Illinois University - Western Washington University - William and Mary College - Yale University
25 WebAim.com Accessibility checklist
26 Web Standards W3C.org Increased Compatibility Enhance non-computer browsing Compliance with accessibility regulations
27 Web browsers / User Agents Internet Explorer 6 Internet Explorer 5 Netscape Navigator 5 Netscape Navigator 4 Safari Internet Explorer 4 Opera 7 WebTV 2 Opera 6 Konqueror 3 Opera 5 Konqueror 2
28 Monitor resolutions 1024 x x 600 = %87 of all site visits 1280 x x x 480
29 HTML + Text only = 2 versions CSS + Web Standards = 1 version
30 Testing 1, 2, 3 What to do Role play Try a screenreader Ask your students Listen to feedback Have you seen JAWS?
31 Return on investment
32 Who is in charge of your website? Staff, Students,???
33 Brochures vs. Websites
34 4 color brochure 1,000 copies 8.5 x 11 = $1, at Kinko s Student worker $8 per hour 10 hours a week = $2,400 a year
35 Macromedia Dreamweaver MX $99.00 Adobe GoLive CS $89.00
36 Thank You
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