UPSS Unisys Payment Services & Solutions Wim Blomsma Sales Executive 27 May 2014

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1 UPSS Unisys Payment Services & Solutions Wim Blomsma Sales Executive 27 May Unisys Corporation. All rights reserved.

2 Agenda ECM within Unisys Portfolio Market Strategy ECM Services UPSS introduction and heritage Market Strategy Process Benefits Quality standards Compliance Future 2014 Unisys Corporation. All rights reserved. 2

3 ECM within Unisys Portfolio We help our clients secure their operations people, places, data and assets We transform their data center for greater efficiency and productivity We enhance support to their end users enabling them anywhere, anytime We modernize and outsource their mission critical applications Security Data Center Transformation and Outsourcing End User Outsourcing and Support Application Modernization and Outsourcing ECM Solutions key part of AMOS suite, supporting all Unisys focus/strength areas Providing Mission Critical IT Solutions 2014 Unisys Corporation. All rights reserved. 3

4 Unisys ECM Program Unisys ECM Services Business Strategy Strategy and Consulting Services Discovery Workshops Governance Plans & Models Strategic / Technology Roadmaps Business Case Development ECM Enterprise Strategy Operational Processes Functional/ Process-Centric Solutions Business Process Modeling & Outsourcing Process Flows and User Roles Workflow Modeling & Redesign Business Rules and Tasks Management Analysis and Artifacts Definition ECM Applications Technology Infrastructure ECM Core Solutions Technology Infrastructure & Platforms Content Architecture & Taxonomy Content / Document Management Design Records Management and Retention Services Systems Integration and Security Services ECM & BPM Implementation & Managed Services Records & Content Management Architecture Information Lifecycle Management (ILM) Services Managed Services, Outsourcing and ECM Hosting ECM hardware and platform architecture Software as a Service 2014 Unisys Corporation. All rights reserved. 4

5 UPSS introduction and heritage Introduction Starting in 2004, Unisys Global Managed Services (GMS) has focused its Continental European (CE) payments BPO activities in the 100% Unisys subsidiary UPSS. Recognizing the unique combination of skills and market knowledge which is a requirement for a successful BPO operation, Unisys not only decided to concentrate all its CE BPO payments operations within UPSS, but also to further develop the company along the lines of a factory delivering a utility service. UPSS heritage UPSS was founded after Unisys acquired the paper based payments processing part of the Interpay (now Equens) organization in The Netherlands in Interpay, as national clearing house in The Netherlands, had been in this business from 1994 on. Over the past years, UPSS has gained market share in both The Netherlands and Belgium, and is now the largest bank independent paper based payment processor in both countries Unisys Corporation. All rights reserved. 5

6 Market Strategy UPSS has highly automated the paper to digital process activities into a separate organization, fully owned by the company, called Unisys Payment Services & Solutions (UPSS). Unisys positions UPSS as an outsourcing utility, with banks sharing common costs for the processing and image archiving of giro payments, credit card paper slips and other paper payment documents. Unisys aims to extend this business utility model to banks and insurance companies in Benelux and across Europe. This policy is in line with the positioning in the UK of ipsl, a Unisys company which handles nearly 70 percent of all checks processed in the UK for banks as Barclay s, Lloyds and HSBC Unisys Corporation. All rights reserved. 6

7 The Flow Paper format Digital format 2014 Unisys Corporation. All rights reserved. 7

8 IBAN-Acceptgiro Replaces Acceptgiro 2014 Unisys Corporation. All rights reserved. 8

9 All kinds of forms 99.99% paper payment in NL 53% paper payment in Belgium Reclamations Payment SEPA Mandate management Bouwdepots processing Complaints Mortgage processing Registration forms Card processing Archive for all interbank transactions 2014 Unisys Corporation. All rights reserved. 9

10 Why UPSS choose for IBML According to the IBML Website Robust solutions offering Collaborative approach Market presence Unique industry experience Choice and flexibility Alliances with industry leaders Unparalleled high-speed capabilities Proven methodology Proven return on investment Reduced risk Global presence According to UPSS Less Lockups, Open track, Lockups are easier to solve Color fidelity will reduces paper storage in the near future 2014 Unisys Corporation. All rights reserved. 10

11 Benefits Stable unit costs for document processing: UPSS s current bank customers benefit from stable unit costs despite declining paper volumes. Access to new technology without the capital investment: For many individual banks, investment in new imaging and document management technologies is difficult to justify given declining volumes of paper-based transactions. Outsourcing such services to a utility allows banks to benefit from technology and process improvements with a variable cost structure and without capital investment. Centralized fraud prevention: By concentrating the processing of paperbased payment transactions in one utility, fraud prevention is optimized and delivered at a lower cost to banks. Rather than each bank implementing their own fraud prevention solution, they can now leverage UPSS s utility service Unisys Corporation. All rights reserved. 11

12 Quality standards UPSS is committed to provide the highest quality of service to its customers. That s why our processes are underpinned by SLAs and managed in line with ITIL standards. We report to clients at fixed intervals on performance, based on SLAs. This ensures that UPSS performance is measurable, predictable and clearly documented. As a result we have been a Near Zero Error company for the past ten years. Our service level agreements commit us to a maximum error rate of 0.005%. We have demonstrated an auditable track record of meeting SLAs to an exceptionally high standard. And these are only a few of the reasons financial services providers should consider transferring their document services to UPSS. ISO certified for , , Unisys Corporation. All rights reserved. 12

13 Compliance As UPSS delivers services to Dutch and European financial institutions it has to comply with national and international rules and regulations. All processes and activities at UPPS comply with these regulations. In addition, UPSS meets all the requirements the De Nederlandsche Bank (Dutch Central Bank) has set out and is also supervised by the Dutch Central Bank Unisys Corporation. All rights reserved. 13

14 Future Digital Mailroom Account Payment solutions Unisys solutions suite in the cloud Voice Biometrics Unisys Stealth 2014 Unisys Corporation. All rights reserved. 14

15 Questions? 2014 Unisys Corporation. All rights reserved Unisys Corporation. All rights reserved. 15

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