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1 MNG-1103 : Organizational Behavior NRC Hiver 2012 Crédit(s) : 3 Office Numbers and Schedules Anne Roussell, MBA Faculty Lecturer/instructor This course intends to make the student aware of the importance of the human factors in the management of organizations and to make them familiar with the fundamental concepts of organizational behavior such as, perception, motivation, group dynamics, communication, power, leadership, organizational culture, organizational development, career planning and stress. The course uses a multidisciplinary perspective and looks at the many levels of analysis from the individual, group or organizational point of view. Enseignant : Anne Roussell Plage horaire : Cours en classe Jeudi 15h30 à 18h20 PAP-3325 Le 12 janv h30 à 18h20 PAP-3325 Le 19 janv h30 à 18h20 PAP-3325 Le 26 janv h30 à 18h20 PAP-3325 Le 2 févr h30 à 18h20 PAP-3325 Le 1 mars h30 à 18h20 PAP-3325 Le 15 mars h30 à 18h20 PAP-3325 Le 5 avr h30 à 18h20 PAP-3325 Le 12 avr h30 à 18h20 PAP-3325 Le 19 avr Site de cours : anne.roussell@mng.ulaval.ca Disponibilités : By appointment only. Soutien technique : Comptoir d'aide APTI (FSA) Palasis Prince, Local 2215-B caa@fsa.ulaval.ca poste 6258 SESSION D'AUTOMNE ET D'HIVER er (du 1 septembre au 30 avril) SESSION D'ÉTÉ (du 1 mai au 31 août) Lundi 08h15 à 21h45 Lundi 08h30 à 21h00 Mardi 08h15 à 21h45 Mardi 08h30 à 21h00 Mercredi 08h15 à 21h45 Mercredi 08h30 à 21h00 Jeudi 08h15 à 21h45 Jeudi 08h30 à 21h00 Vendredi 08h15 à 19h00 Vendredi 08h30 à 16h00 Samedi 09h00 à 16h00 Samedi Fermé Dimanche 09h00 à 16h00 Dimanche Fermé Université Laval Mis à jour le 20 déc :05 Page 1 de 10

2 Sommaire Course Description... 3 Introduction... 3 General Objectives... 3 Detailed Objectives... 3 Alignment between Courses and Program Objectives... 3 Instructional Approach... 4 Supervision... 5 Course Content... 5 Evaluations & Grading... 6 Graded Assignments... 6 Informations détaillées sur les évaluations sommatives... 6 CS 1 - Case Study 1... CS 2 - Case Study 2... CS 3 - Case Study 3... Article Review and Presentation... Mid-term exam... Self and Team Evaluation... Final Exam... Grading Scale... 7 Course Language Policy... 7 Plagiarism... 7 Disciplinary Regulations... 8 Exam Absences... 8 Students with disabilities, learning difficulties or mental health problems... 8 Deadlines and Overdue Work... 8 Laptop and Software Requirements... 8 Course Evaluation... 8 Results... 9 Teaching Materials... 9 Required Materials... 9 Supplemental Materials... 9 References and Appendices... 9 References... 9 Université Laval Mis à jour le 20 déc :05 Page 2 de 10

3 Course Description Introduction The major aim of this course is to enhance students understanding of the scope of organizational behaviour not only as a field of study but, most importantly, to grasp its potential value in today s organizational life. This course focuses on three levels of analysis: the individual, the group, and the organization. We all wish for a challenging and satisfying career, we all aim to perform well in a healthy and sustainable environment. Throughout the semester, students will have the opportunity to learn about and apply current theories of organizational behaviour (OB). Because of the increasing complexity of the workplace and its dependence on the human element, the course uses a multidisciplinary perspective to study all levels of analysis, including individual, group, organisational, and/or processes levels of analysis. Among the subjects covered are: human motivation, communication, leadership, group dynamics, organisational culture and change management. The course plan is a contract between you and the teacher. It defines a working procedure for the course material, your path and progress and the requirements you must meet. If you have questions or comments, please contact your teacher. Note on the course workload: this undergraduate university course requires an average of 9 hours of work per week. You should be fully aware that to undertake this course successfully you must have the time to devote to it. We hope you will find this course an enjoyable learning experience, enjoy! General Objectives This course is designed to provide the most up-to-date coverage of the Organizational Behaviour field. Detailed Objectives Specifically, at the end of the semester: In regards to 1. Learning about organizational behaviour You should be able to identify and explain the fundamental principles and concepts of organizational behaviour; interpret the behaviour of individuals and groups within an organization; recognize current trends in the workplace and understand their relevance to management approaches; demonstrate an understanding of the impact of information technologies, communication, workforce diversity, and globalization may have on various aspects of organizational behaviour; anticipate how structures, systems and organizational processes affect productivity and worker satisfaction; recognize possible applications of the concepts and theories of organizational behaviour to different functions of an organization. 2. Applying the acquired knowledge to concrete situations 3. Developing personal and professional skills analyse and solve problems occurring in the working environment based on knowledge of organizational behaviour; evaluate the effects imposed by a given management strategy; identify effective work practices in an organizational milieu; make critical judgements concerning management situations. work within a team towards creative problem solving; write a report which reflects a rigorous analysis and the ability to propose an appropriate action plan; demonstrate better self-awareness as well as awareness of others in the workplace; recognize the skills needed to communicate effectively, anticipate problems, and improve your overall ability to communicate effectively. Université Laval Mis à jour le 20 déc :05 Page 3 de 10

4 Alignment between Courses and Program Objectives Learning achievement in the course 1 Performance-based measures 2 1. Initiation to decision-making Development Case studies, team exercises, exams 2. Communication Integration Case studies, team exercises, self-evaluation, group discussions, role-play activities, exams 3. Working with team members Integration Case studies, team exercises, assignments, group discussions, role-play activities 4. Openness to the world Initiation Case studies, team exercises, group discussions, exams 5. Mastering technology Development Term projects, team exercises, on-line quizzes, self-evaluation, discussion forums 6. Openness to change Initiation Case studies, role-play activities, self-evaluation 7. Demonstration of ethical behaviour Development Case studies, team exercises, role-play activities, exams «1 Initiation means that learning is becoming evident in line with the program s goals and objective. Development indicates identifiable learning in relation to the goals and objectives. Integration means that the goals and objectives are understood and applied in a relevant manner in a variety of new contexts and situations. A course may incorporate one or more of the program s goals and objectives. It may also initiate the learning process towards one goal and integrate the learning of another, depending on the particular abilities and skills on which the course focuses.» «2 This refers to the evaluation methods used in the course to assess the degree of achievement of the program goals, for example: case study, open exam question, project, portfolio, quiz, etc. The same evaluation methods could be used to collect Assurance of Learning data.» Instructional Approach The teaching materials and the teaching methods used in this course were developed to help you learn through collaborating, communicating and sharing with your peers as well as individually deepening your reflection and understanding of OB. During the semester, you will be required to read documents and consult multimedia materials, most of which will be available on the course website. These tools will introduce you to the fundamental notions and concepts of OB. You will then have the opportunity to transfer your newly acquired knowledge to case studies to strengthen your OB skills. The overall objective of our semester together is to experience innovative approaches for learning and knowledge sharing. Here is a short list of various learning activities that we will use during this semester: LEARNING ACTIVITIES Required and Suggested Readings PowerPoint Presentations Video and audio capsules Your contribution to course development Discussion Forums LEARNING OBJECTIVES You will be assigned weekly readings that will help you acquire the fundamental notions and concepts of OB. To present you with a summary of the fundamental notions and concepts of OB. To complement readings and class discussions. During the session, you will be asked to find, review and comment on various articles that deal with the course topics. You will also have an opportunity to experiment with new teaching and learning methods by taking part in role-playing activities. Whether to ask a question about the subject or participate in a debate, you will have an opportunity to comment and/or respond to weekly questions. Université Laval Mis à jour le 20 déc :05 Page 4 de 10

5 Online Quizzes Experiential exercises Case studies Exams (mid-term and final) To help you gauge where you are in understanding the course material, short quizzes will be available on the course website done during the session. To help you become aware of the importance and role of various OB dimensions and of some of your own behaviours, attitudes or values (undertaken in role-playing activities). Business cases allow you to develop the necessary skills to implement concepts to real business environments. At mid and at the end of the session, you will have to write an exam on topics covered in the course. Consult the Evaluation and Results section for more full details. Supervision The hybrid teaching format is ideal as it provides the benefit of learning in both a classroom and on-line environment. To succeed, however, it is important to adopt a regular learning rhythm from the beginning of term. This will enable you to meet the course deadlines, use your learning community as a lever to help you in your own learning process and take advantage of the instructor's feedback on the course material. Students are the sole managers of their own time, but they must submit their assignments by the deadlines or face a penalty. The instructor will give you regular feedback, integrated into online quizzes, classroom discussions, discussion forums or on your graded work. And you can always your instructor to ask her more personalized questions. In the discussion forums, the instructor will intervene as required. However, the goal is to encourage student leadership within the group discussions. You are invited to submit answers on the forums. This is an arena of learning where there are no wrong answers. The discussion forums, just like class discussions, should be an opportunity not only to "go outside the box" but to "remove the box". Let's explore what lies ahead! Comments on supervision : The instructor will read all messages on the forums and visit the course site daily. Do understand that questions will not be answered immediately. Personal s will be answered as quickly as possible. To ensure a prompt answer, you are asked to make your questions and comments clear and self-explanatory (e.g. cite the names of the documents and the page numbers referred to). Course Content Le tableau ci-dessous présente les semaines d'activités prévues dans le cadre du cours. Titre Date Session 01 (In class) : Introduction to course content, course objectives and introduction to OB 12 janv Session 02 (In class) : Individual Processes 19 janv Session 03 (In class): Perception, Attribution and Learning 26 janv Session 04 (In class): Motivation Theories 2 févr Session 05 (WEB-online): Motivations and Performance 6 févr Session 06 (WEB-online): Teamwork and Team Performance 13 févr Session 07 (WEB-online): Decision Making and Creativity 20 févr Session 08 (In class): Mid-term exam 1 mars 2012 Reading week 5 mars 2012 Session 09 (In class): Conflict and Negotiation 15 mars 2012 Session 10 (WEB-online): Communication and Collaboration 19 mars 2012 Session 11 (WEB-online): Leadership, Leadership Challenges and Organizational Change 26 mars 2012 Session 12 (WEB-online): Power and Politics 2 avr Session 13 (In class): Organizational Culture and Innovation 12 avr Session 14 (In class): Final exam 19 avr Université Laval Mis à jour le 20 déc :05 Page 5 de 10

6 Note : Veuillez vous référer à la section Course Content de votre site de cours pour de plus amples détails. Evaluations & Grading Graded Assignments Sommatives Titre Date Mode de travail Pondération Case studies (Somme des évaluations de ce regroupement) 15 % CS 1 - Case Study 1 Dû le 26 janv à 17h00 En équipe 5 % CS 2 - Case Study 2 Dû le 23 févr à 17h00 En équipe 5 % CS 3 - Case Study 3 Dû le 29 mars 2012 à 17h00 En équipe 5 % Article Review and Presentation À déterminer En équipe 20 % Mid-term exam Le 1 mars 2012 de 15h30 à 18h20 Individuel 25 % Self and Team Evaluation Dû le 19 avr à 17h00 Individuel 10 % Final Exam Le 19 avr de 15h30 à 18h20 Individuel 30 % Formatives Titre Date Mode de travail Cette liste ne contient aucun élément. Informations détaillées sur les évaluations sommatives CS 1 - Case Study 1 Date de remise : 26 janv à 17h00 En équipe Pondération : 5 % Remise de l'évaluation : Boîte de dépot CS 2 - Case Study 2 Date de remise : 23 févr à 17h00 En équipe Pondération : 5 % Remise de l'évaluation : Boîte de dépot CS 3 - Case Study 3 Date de remise : 29 mars 2012 à 17h00 En équipe Pondération : 5 % Remise de l'évaluation : Boîte de dépot Article Review and Presentation Date de remise : À déterminer One article will be assigned per team En équipe Pondération : 20 % Remise de l'évaluation : Boîte de dépot Directives de l'évaluation : Université Laval Mis à jour le 20 déc :05 Page 6 de 10

7 Directives de l'évaluation : During the semester, each team will be assigned an article to review and summarize in a short report to be deposited in the Drop Box. Following the review, the team will be required to provide an executive summary on the discussion forums (portail ENA). Your classmates will then be invited to comment and/or submit questions for which your team will be required to respond. Mid-term exam Date et lieu : Le 1 mars 2012 de 15h30 à 18h20, PAP-3325 Individuel Pondération : 25 % Remise de l'évaluation : On March 1st, students will take their mid-term exam. The exam will be comprised of multiple choice, short answer and essay questions. This exam will cover all topics seen in Weeks 1 to 7. Matériel autorisé : No materials allowed Self and Team Evaluation Date de remise : 19 avr à 17h00 Individuel Pondération : 10 % Remise de l'évaluation : Boîte de dépot Directives de l'évaluation : Your attendance and active participation in class, in team meetings as well as during the forum discussions are essential to the development of your OB comprehension and analysis skills. Hence, at the end of the term, you will be required to evaluation your teammates' as well as your own performance by completing a form which will be provided to you during the semester. Those ratings will be taken into account for 10% of your final grade. Final Exam Date et lieu : Le 19 avr de 15h30 à 18h20, PAP-3325 Individuel Pondération : 30 % Directives de l'évaluation : On April 19th, students will take their final exam. Details on exam composition will be given later on but will include all topics covered during the semester. Matériel autorisé : Grading Scale Plan No materials de allowed cours non officiel Cote % minimum % maximum A A 87 89,99 A ,99 B ,99 B 78 80,99 B ,99 Cote % minimum % maximum C ,99 C 69 71,99 C ,99 D ,99 D 60 62,99 E 0 59,99 Course Language Policy Students have the possibility of handing in their papers and answering their exams in French with no consequences on their grade. However, course materials, instructions and exams will not be translated and will be available in English only. Plagiarism The FSA does not tolerate conduct that does not comply with its ethical standards. The Règlement disciplinaire à l intention des étudiants de l Université Laval lists some 20 academic infractions that are subject to penalty. Everyone knows the most common errors, but are you aware that copying a few sentences from a work on paper or a website without inserting quotation marks or citing the source are two of the infractions? Or that summarizing an author s original idea in your own words without citing the Université Laval Mis à jour le 20 déc :05 Page 7 de 10

8 citing the source are two of the infractions? Or that summarizing an author s original idea in your own words without citing the source, and translating a text in part or entirely without stating its origin, are also prohibited? To avoid exposing yourself to consequences ranging from failing a course to expulsion from the university, consult the following website: You ll find everything you need to avoid plagiarism. Disciplinary Regulations Any student who is found to have committed a violation of the Règlement disciplinaire à l intention des étudiants de l Université Laval (Université Laval student disciplinary regulations) in this course, especially involving plagiarism, will be subject to the penalties set out in the regulations. Students should familiarize themselves with sections 28 to 32 of the disciplinary regulations. These can be found (in French only) at the following web address: Exam Absences It is the students responsibility to ensure that exam times do not conflict at the beginning of each semester as the Faculty is unable to offer special arrangements. For more information (French only), go to: Students with disabilities, learning difficulties or mental health problems Students who have a letter of Attestation d accommodations scolaires [English: certificate of academic accommodation] issued by a counsellor from the Accueil et soutien aux étudiants en situation de handicap section [French acronym: ACSESH; English: students with disabilities support services section] must inform their professor or instructor at the start of the session so that accommodation measures in the classroom or during examinations can be put in place by their program administration. Students with a functional impairment or disability who do not have this letter must contact the ACSESH at as soon as possible. ACSESH strongly recommends that you take advantage of all the services to which you are entitled in order to succeed in your program, without discrimination or special privileges. For more information, please see the Procédure de mise en application des mesures d accommodations scolaires [English: application for accommodation measures] at: Deadlines and Overdue Work The learning schedule laid out in the calendar should be adhered to as much as possible. Overdue work will be penalized at a rate of 10% a day for every day late to a maximum of 3 days. For example, if an assignment is due on January 23 at 17:00, you will have until January 26 at 16:59 to submit it, with a penalty of 30% off the mark. After that, the work will not be accepted and a mark of 0 will be given for that evaluation. There are exceptional circumstances that may prevent a student from submitting an assignment on time. In such cases, it is the student s responsibility to inform the teacher as soon as possible to discuss an extension or plan an alternative. Laptop and Software Requirements Students are expected to have a laptop compatible with the FSA's IT environment in order to participate in course activities both inside and outside the classroom (e.g. management simulations, online quizzes, Securexam, etc.). Minimum software requirements for compatibility with the FSA s environment: Operating system: Windows 7, Vista or XP Office Suite: Microsoft Office 2007, 2003, XP or 2000: Word, Excel, PowerPoint Browser: Internet Explorer 7.0 or later Université Laval Mis à jour le 20 déc :05 Page 8 de 10

9 Course Evaluation At the end of the course, the Faculty will conduct a summative evaluation, by soliciting your comments and suggestions, to determine whether the teaching method achieved its goals and your degree of satisfaction. During the session, a link to the course evaluation questionnaire will be uploaded to the course website home page. This evaluation is very important, as it will allow us to improve the course. The course supervisors thank you in advance for your collaboration. Please note that this evaluation is confidential. Link to the course evaluation system. Results Your results will be available on the course website. Teaching Materials Dans le cadre des activités de ce cours, vous aurez à vous procurer du matériel didactique et à consulter les ressources pédagogiques sur le site du cours. Required Materials Organizational Behavior (12e édition) Auteur : Schermerhorn, J.R., Osborn, R.N., Uhl-Bien, M. and Hunt, J.G. Éditeur : John Wiley & Sons Inc.(2012) ISBN : Text is available from ZONE Université Laval Student Companion Website Please note that the publisher, Wiley, provides students with an excellent find additional material. Supplemental Materials La méthode de cas: guide orienté vers le développement des compétences (2e édition) Auteur : Bédard, M.G., Dell'Aniello, P. and Desbiens, D. (2005) ISBN : where you will be able to References and Appendices References The following references are pointers to more detailed supplementary readings. Other suggested readings will be provided during the semester. Colquitt, J.A. et al. (2011) Organizational Behavior: Improving Performance and Commitment in the Workplace. 2nd edition. McGraw-Hill/Irwin. Goleman, D. (1995) Emotional Intelligence. New York: Bantam Books. Maslow, A.H. (1998) Maslow on Management. John Wiley & Sons inc. McShane, S.L. & Steen, S. (2012) Canadian Organizational Behaviour. 8th edition. McGraw-Hill Ryerson. Mintzberg, H. (2004) Managers Not MBAs. Berrett Koehler. Université Laval Mis à jour le 20 déc :05 Page 9 de 10

10 Mintzberg, H. (2004) Managers Not MBAs. Berrett Koehler. Université Laval Mis à jour le 20 déc :05 Page 10 de 10