Student Wireless Network Access Guide (Windows) v2.6 (21/09/2011)

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1 Student Wireless Network Access Guide (Windows) v2.6 (21/09/2011) To successfully connect the student wireless network your device must meet the following requirements: Windows XP with Service Pack 2, Windows Vista or Windows 7 Anti-Virus software which is running and up to date Author: Dean Parratt Please note that during the wireless connection process you will be given the option to meet these requirements if you do not do so already. You will also need your student p number and password to log on and register your device. 1. Connect to the wireless network called SMU_wireless_student. If you device warns you about the connection being unsecure, please continue with the connection and select connect anyway. You may wish to make sure the connection is saved and that it connects automatically. 2. Once connected open your Internet browser. The browser will then display the page as show below. Click the link to continue. 1

2 3. Enter your p number as your user name and your password in the boxes shown below and click login. Please note that for most students you will first need to have logged on to one of the SMU open access or library PC s to change your initial password. 4. Read and accept the acceptable use policy and click Complete Registration to continue. 2

3 5. A security scan will then be performed. 6. Once the scan is complete you will need to install the Assessment Agent as shown below. It is recommended that you install the Persistent Agent if you are an administrator of your PC. Click on the Persistent Agent link to start downloading the agent. If you are unable to install the Persistent Agent, click the Dissolvable Agent link instead. 3

4 7. Click on Run to install the agent. If you receive a warning click Run to continue. The agent will then install. 8. Once installed, the agent will then start automatically and will be displayed at the bottom right corner of your screen as shown here. If you receive any warning like the one shown below from your firewall about the NAC Assessment Agent the please select to Unblock or Allow it. 9. Go back to your internet browser and click Reattempt Network Access. If you closed the browser just reopen it to continue. 4

5 10. Another scan will then be performed. 11. If you meet the requirements you will then be shown the following screen and therefore have successfully gained wireless Internet access. If you do not meet the necessary requirements you will be shown a screen similar to the one shown below. Please read the page to indicate which requirement is needed. For example, if you do not have any Anti-Virus software installed then you can choose to install one of the free Anti-Virus programs by clicking on one of the links at the bottom of the page. Please note that it is recommended that you reboot your computer after installing Anti-Virus software. If you have Windows 7 and you think you have Anti-Virus software installed but you receive a message similar to the one shown below telling you that you don t, then please follow the instructions in the Windows 7 Anti-Virus section below. 5

6 You can also click on the Microsoft Windows Update link should you need Windows XP service pack 3. Once you have met the requirements, press the Reattempt Network Access button to continue. If you need to reboot to install Anti-Virus software and or Windows updates just reopen your web browser once connected to SMU_wireless_student to continue. Windows 7 Anti-Virus Protection With Windows 7 you may find that when you connect to the wireless network you receive the message telling you that you do not have Anti-Virus software installed even though you have previously or just installed it. If so you should see a flag pop up at the bottom right of your screen as shown here. If not press the Windows Start button and go to Control Panel -> System and Security -> Action Center. Click on the flag and then click Open Action Center, shown below. 6

7 Under the Security section the virus protection will be in red. For your Anti-Virus software click on the Turn on now button. Click yes to confirm your Anti-Virus software is trusted. 7

8 You can then close the Action Center. If closed, reopen your web browser or press the Reattempt Network Access button to continue your wireless network connection. Problems If you encounter any problems along the way, please contact the IT Helpdesk on

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