Real-time technologies and efficient collaboration. Alexandre Eisenchteter twitter TTI/VANGUARD PARIS 2011

Transcription

1 Real-time technologies and efficient collaboration Alexandre Eisenchteter twitter TTI/VANGUARD PARIS 2011

2 Collaboration occurs when a group of autonomous stakeholders of a problem domain engage in an interactive process, using shared rules, norms, and structures, to act or decide on issues related to that domain Toward a Comprehensive Theory of Collaboration D. J. Wood & B. Gray Journal of behavioral Science

3 3 What makes an efficient collaboration

4 4 energy energy energy energy energy energy

5 5 Manage the energy! Energy Time

6 6 Energy zones Energy High energy Zone Sustainable Zone Dead Zone Time

7 7 Collaboration and energy zones Energy Time

8 8 Collaboration can fail caused by weak energy management

9 9 Collaboration w/o action Energy Time

10 10 Unsustainable collaboration Energy Time

11 11 Weak collaboration Energy Time

12 12 An efficient collaboration Energy Time

13 13 In real life Physical Meetings Distant collaboration

14 14 Energy is linked with interactions frequency Energy = f(interaction)

15 15 Interaction and collaboration Interaction frequency Time

16 16 Interaction and collaboration Interaction frequency Interactions occur in a short period of time Interactions occur at different times No interaction Time

17 17 Synchronous VS asynchronous Interaction frequency Synchronous interactions Asynchronous interactions Dead Zone Time

18 18 An efficient collaboration Interaction frequency Time

19 Rule # 1 An efficient collaboration is the right mix of synchronous and asynchronous interactions 19

20 20 Asynchronous collaboration tools Postal mail Fax File server Groups Wiki Blogs Forums Q&A base

21 21 Synchronous collaboration tools File sharing Desktop sharing Instant massaging Audio video chat White-board Co-authoring Mind-mapping

22 22 Synchronous collaboration tools Web meeting File sharing Desktop sharing Instant massaging Audio video chat White-board Co-authoring Mind-mapping

23 23 Mapping tools against synchronism Synchronism Asynchronous Postal mail Fax Blogs File server Wiki Q&A base Groups Forums File sharing Desktop sharing Face Instant massaging White-board Co-authoring Mind-mapping Highly synchronous Audio video chat Face to

24 24 Using a tool outside the sweet spot Synchronicity Asynchronous Highly synchronous Postal mail Fax Blogs File server Wiki Q&A base Groups Forums File sharing Desktop sharing Instant massaging White-board Co-authoring Mind-mapping Audio video chat Face to face

25 25 Use the right tool at the right time == Efficient distant collaboration Easy?

26 Some collaboration process Planning Scheduling Tracking information Problem solving Document creation Data gathering Data distribution Inspired by: Bolstad, C. A., & Endsley, M. R. (2003). Tools for supporting team collaboration. 26

27 Process and distant tools Planning Scheduling Tracking Problem solving Document creation Data gathering Data distribution Face to face Synch. tools Asynch. tools Inspired by: Bolstad, C. A., & Endsley, M. R. (2003). Tools for supporting team collaboration. 27

28 28 We need domain specific tools that structure the distant collaboration

29 29 Example : schedule a meeting Planning Scheduling Tracking Problem solving Document creation Data gathering Data distribution Face to face Synch. tools Asynch. tools Doodle

30 Doodle: efficient asynchronous meeting scheduling 30

31 31 Example : create a document Planning Scheduling Tracking Problem solving Document creation Data gathering Data distribution Face to face Synch. tools Asynch. tools Etherpad Doodle

32 Etherpad: efficient co-authoring 32

33 Rule # 2 An efficient collaboration use domain or process specific tools to deliver value 33

34 U.C.Engine helps you to build real time collaboration applications 34

35 U.C.Engine Open Source components Back-end components A publish / subscribe server with persistence The core is a publish/subscribe server with persistence written in Erlang. It exposes a RESTful HTTP API with JSON as its primary exchange format and can store the events in a database. Libraries (Node, RoR, ) 35

36 U.C.Engine Open Source components Front-end components Widgets Widgets are the easy way to add front-end features and tools to U.C.Engine applications. ucewidget.js provides a factory method to create widget classes. Libraries (JS) 36

37 <article class="ui-widget uce-widget ucewidgetname uce-collapsed"> <header> <h1>title widget</h1> </header> <section class="uce-zoomed"> <!-- view 1 --> <article> <aside> tool bar </aside> content view 1 </article> <!-- view 2 --> <article> <aside> tool bar </aside> content view 2 </article> </section> <section class="uce-unzoomed"> <!-- view 1 --> <article> <aside> tool bar </aside> content view 1 </article> 37

38 U.C.Engine make it easy to build such tools Basic widget set Meeting facilitation Conversation File sharing Communication set Videochat VOIP Desktop sharing Efficient meeting set Agenda Timer Action plan Automated report Basecamp plugin Game storming set Post-it session Brain writing KJ analysis Prioritization Specific reports E-learning set Question & answer Quizz Conference set Twitter conversation Twitter picture Conversation moderation Survey Agile set Backlog management Task board Specific reports Business decision set Cause & effect matrix Value mapping SWOT RACI matrix Prioritization Custom structured tools 38

39 39 U.C.Engine efficient meeting demonstration and test platform

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41 Collaboration template Part I Part II Part III Part IV Part V Meeting management and communication tools Tool 1 Tool 2 Tool 3 Meeting Start Meeting End 41

42 42

43 43 U.C.Engine brain-writing demonstration

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45 45 0 0

46 46 0 5

47 47 A great idea #1 This is a description of a great idea. 0 5

48 48 0 5

49 49 Another great idea #2 0 This is a description of another great idea by someone else in the team. 5

50 50 Another great idea #2 0 This is a description of the same idea by someone in the team but extended with some more insights by the rest of the team. 5

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52 Efficient distant collaboration & tools #1. The right mix of synchronous and asynchronous tool #2. Availability of process specific tools #3. An extensible collaboration platform 52

53 The end! But before we leave, you may have questions or 53

54 Draft slides 54

55 55 Real-time collaboration is needed when distant individuals need to interact at the same time to produce high value outputs

56 56 Meeting == Real-time collaboration

57 Rich collaboration & structured tools Collaboration tools vary in terms of the degree to which they allow for structured communications (of a very specific predetermined nature) or unstructured communications (allowing a wide variety of information types to be exchanged). Raw input Structured Tool 1 Structured output 57

58 For distributed teams Distant Meetings Distant collaboration 58