Enterprise. Welcome. Enterprise. Highlights. Issue 8 - Spring That s Zen thinking

Transcription

1 Enrpris Issu 8 - Spring 2014 Wlcom Wlcom o anohr diion of Zn Inrn s Enrpris Nwslr. I s an xciing im for UK businsss, wih nw opions for connciviy, nw applicaions in h cloud, and mos of all nw opporuniis for growh. A Zn, w r commid o dlivring producs ha hlp nrpriss mbrac hs opporuniis, work mor ffcivly and focus on nhancing hir cor businss, whavr ha migh b. Zn blivs ha any company ha provids nrpris-grad srvics should liv up o h highs sandards, so w r plasd o announc ha w v now aaind ISO 27001: 2005, h inrnaional sandard for qualiy of informaion scuriy. This mans ha all our procsss and conrols for managing informaion scuriy hav bn xrnally audid, judgd and masurd agains h oughs bnchmarks, so ha any daa you nrus wih us rmains scur wih us. This builds on our xising ISO 9001:2008 and ISO : 2004 accrdiaions for qualiy managmn and nvironmnal managmn sysms. Th awards ha mar mos o us, howvr, ar hos w g from our cusomrs. W v won PC Pro s Bs ISP award for a rcord nh im, wih a raing of 95% for cusomr suppor and rliabiliy and 91% ovrall. 97% of hos who vod for Zn in h award would rcommnd us o a frind. In March, Which? radrs also championd Zn, winning us Rcommndd Broadband Providr saus for h svnnh conscuiv im. W r proud of h srvic w provid, and w hop ha working wih us, will hlp your businss grow. Enrpris Highlighs Ar you Wll Conncd? Scalabl Connciviy Soluions for h Fuur Nd a Daa Cnr for Backup and Disasr Rcovry? Look ousid h M25 Businss Tlphony: Th Pas, Prsn and Fuur Troublshooing DSL Fauls - Rducing h Pain: REIN & SIN349 Our mission is o provid h bs ISP srvic in h UK. Richard Tang, Managing Dircor Zn HQ, Rochdal, Grar Manchsr Tha s Zn hinking

2 Ar you Wll Conncd? Scalabl Connciviy Soluions for h Fuur Wih growh in h conomy and a surg of powrful wb-basd This mans mor of our cusomrs can njoy h clar businss srvics, UK nrpriss hav gra opporuniis in fron of bnfis of Ehrn Connciviy, including guarand hm. On h on hand, Cloud basd applicaions ar nabling symmrical bandwidh and ddicad circui and lin capaciy businsss of o ak advanag of cuing-dg chnology a wih no connion. W also offr hm a comprhnsiv SLA lowr, shor and long-rm coss. On h ohr hand, hr hav wih 24/7 UK suppor and guarand on-si rspons a lowr nvr bn so many opions for high-bandwidh Connciviy coss han mos xising Lasd Lin srvics which also com a vry pric poin. Pu h wo oghr and i dosn mar wih rducd lad ims. Ths producs ar idal for running whhr you hav 5 sas or 500; hr ar brillian, businsschanging applicaions wihin rach. can, for insanc, consolida Daa and Voic communicaions mulipl srvics across a singl accss lin, so ha companis across on EFM lin wih mulipl, SLA backd logical channls. Nx-gnraion accss (NGA) chnologis ar widning hir Ths producs ar also prfc for IP VPN soluions, nabling rach and incrasing pnraion. popl o work oghr, ffcivly and scurly, boh wih Mor han wo-hirds of UK ohrs in h sam organisaion and clins or parnrs ousid businsss should b wihin i. IP VPN soluions can sramlin rang of NGA connciviy by h cos and complxiy of managing h summr. A Zn, w r driving businss applicaions across h WAN, hings forward. convrging Voic, Vido W v invsd ovr 3.5 million in our nwork of local xchang Poins of Prsnc (PoPs), conncing 200 xchangs across h UK o our cor MPLS nwork, o pu compiivly pricd Ehrn srvics in rach of mor organisaions. Wha s mor, by using Ehrn in h Firs Mil (EFM) accss chnologis ovr mulipl coppr pairs and NGA Ehrn srvics ha work wih Fibr Broadband, w covr an addiional 270 xchang locaions. Mor han wo-hirds of UK businsss should b wihin rang of NGA connciviy by h summr and Daa ino on asy o manag, muli-srvic nwork. I s a gra chnology now and on ha pavs h way for nw applicaions in h fuur. Som nrpriss hav vry rasonabl concrns abou rusing businss-criical applicaions o Connciviy producs a h lowr nd of h spcrum. Tha s why Zn now offrs pac of mind hrough our nw 3G Failsaf for IP VPN. This dlivrs Enrpris class rsilinc for broadband IP VPN circuis a a pric small 2 Call

3 businsss can afford, wih a backup nwork pah ha uss a mobil daa conncion providd a a fixd monhly charg. I s fully managd wih pro-aciv monioring of signal srngh and all h raffic rmains on h priva nwork, nvr crossing ovr ino h public Inrn. This is an idal soluion for organisaions wih smallr branch offics whr h xpns of a radiional failsaf soluion using high-bandwidh chnologis can b jusifid, plus i s pricd in accordanc wih h numbr of sis bing covrd. Zn also aks accoun of your company s mobil daa accss opions and locaions, firs survying ach sis of h signal srngh, hn aking sps o boos his if rquird. W s Connciviy as h foundaion ha suppors a nw wav of Cloud basd srvics o allow businsss o sramlin, grow mor agil and comp a h highs lvl. Tha s why w r commid o dlivring nrpris grad Connciviy o h full rang of UK businsss wih a Connciviy proposiion ha covrs vryon from small sar-ups o h largs, muli-si corporaions. For mor informaion, plas lphon or mail nrpris@zn.co.uk - nrpris@zn.co.uk

4 Produc Guid Nd a Daa Cnr for Backup and Disasr Rcovry? Look ousid h M25 For many nrpriss, xrnal daa cnrs ar bcoming a crucial componn in hir IT sysms. Whhr you r running priva cloud dploymns, colocaing sysms or implmning rmo backup and disasr rcovry, hr s a growing nd for faciliis ha can offr scuriy, rsilin powr, high-spd connciviy and gra srvic. I s only naural ha many nrpriss choos a daa cnr in h Grar London ara. I s a focal poin for UK businss, wih h highs-spd fibr nwork in h counry, and h UK rminus for many inrnaional cabl links. Y i could b a misak no o look furhr afild, paricularly for applicaions lik backup and disasr rcovry whr lancy isn hypr-criical. If your nrpris is dploying a nw disasr rcovry soluion hn hr may b advanags o looking lswhr. Afr all, high-bandwidh connciviy, rsilin powr and scuriy arn only found wihin h M25. Using a daa cnr ousid of London hlps nrpriss comply wih h rquirmns and guidlins a play in crain indusris, whr backup daa nds o b sord byond a crain disanc from h main prmiss. Zn s Daa Cnr, opnd a our Grar Manchsr hadquarrs in 2012, is a cas in poin. Th rsul of a 4million invsmn, i was buil wih cuing-dg clima conrol and fir-dcion and supprssion sysms, and uss an N+1 powr managmn sysm wih a Disl Roary Uninrrupibl Powr Supplis (DRUPS) o nsur clan, condiiond, consanly-availabl powr wih a low nvironmnal impac jus as you d xpc from a providr wih ISO14001 nvironmnal accrdiaion. Zn has rcnly bn awardd Paricipan saus in h EU Cod of Conduc for daa cnr nrgy fficincy. Th Daa Cnr conncs o our high-spd nwork hrough mulipl rdundan channls, nsuring ha nrpriss g h kind of low lancy, high-bandwidh connciviy hy nd for ral-im backup and disasr rcovry applicaions. Evn if your organisaion is siuad in h souh-as rahr han h norh-ws, lancy shouldn b a problm. Nihr will accss. For many IT Managrs, using a daa cnr wihin asy rach of had offic sms a mus. Wha happns whn hings go wrong? Wha do you do if you nd o chang a hard disk? Y wih h srvics providd by nw daa cnrs, hr s rarly if vr any gnuin nd o physically accss your quipmn. Rmo Hands suppor can pu in-hous chnicians undr your dirc guidanc, so ha hy do h work you nd doing as you wan i don. Today s rmo managmn ools man ha srvrs and nwork infrasrucur can b managd as ffcivly from wo-hundrd mils away as hy can a 20 mrs. A our nw Daa Cnr, w offr 24/7 monioring, wih an on-si chnical suppor am ha s availabl all day, vry day. Colocaion cusomrs rain full conrol ovr hir quipmn, wih adminisraion and mainnanc prformd via rmo KVM (Kyboard, Vido and Mous) conrol. W also provid a full rmo hands srvic, wih opions for hardwar insallaion and ap roaion, plus 24 hour si accss should you nd i. Our colocaion SLA guarans 99.99% nwork availabiliy, 100% powr 4 Produc Guid/Porfolio Ovrviw Visi -

5 availabiliy, and a 1 hour a h rack rspons in cas of any roubl. And i s all backd up by Zn s award-winning srvic and h kind of xpris ha only coms wih ovr 17 yars of xprinc in h indusry. ISO9001 accrdiaion dmonsras h qualiy of our procsss and procdurs. In shor, w can offr som complling rasons o look byond London. To find ou mor visi For mor informaion, plas lphon or mail nrpris@zn.co.uk ss ccc Pcarcaiccicsic imilm apapa r s P a B r BssP nm lala pim r n a n n C n r DaaCnr Bisnnivrivorinornomm DaaaaCmninm m v i iisisn D oominim in o m To download a copy of Daa Cnr Bs Pracics o minimis nvironmnal impac visi: or mail hdaacnr@ zninrn.co.uk. Alrnaivly, phon us on Call

6 Businss Tlphony: Th Pas, Prsn and Fuur Caugh bwn lgacy chnologis and a brighr IP-basd fuur, h businss lphony mark is in a confusing sa. On h on hand, hr has nvr bn so much choic, so many ways o cu coss and mak lphony work for you. On h ohr, hr ar so many opions, playrs and so many varians of h cor chnologis ha i s hard for businsss o mak h righ call. To undrsand why his siuaion is and why i s changing w nd o look ino lphony s pas. Th Siuaion Thn From h 1880s o h 1900s, arly UK lcommunicaions wr run by small priva companis and local ciy councils, bu by h nd of 1914 hy wr consolidad by h Gnral Pos Offic. Things wr simpl. If you ndd a phon lin, h GPO provisiond i using simpl coppr cabl a sa of affairs ha coninud as h lphony arm bcam Pos Offic Tlcommunicaions, and hn Briish Tlcom in Th firs rvoluion in businss lphony was h inroducion of PBX (Priva Branch Exchang) in h 1960s, making i asir for mploys of larg corporaions o mak fr inrnal calls or connc ousid wihou opraor assisanc. During h 1980s, h lphony landscap wn hrough svral mor uphavals. Firs BT was privaisd, laving i opn o compiion from a nw wav of commrcial lphony providrs. Thn pack swiching proocols ransformd h way voic and daa comms workd. Dvlopd bwn 1984 and 1988, ISDN allowd mulipl digial channls o opra ovr xising PSTN phon lins, using pack swiching o carry boh voic and daa. By h 1990s, PBX usrs and manufacurrs wr looking a ways of ingraing h PBX wih daa nworks, o improv call-handling and rduc coss. This only acclrad wih h dvlopmn of Voic ovr IP producs in h la 1990s. Wih h arrival of VoIP swichs, h SIP proocol and mainsram VoIP hardwar and sofwar including Skyp IP-basd lphony hi h mainsram. Narly all PBX unis now sold suppor IP, and many businsss ar now looking o rplac hir ISDN lins and link hir lphony sysms o h ousid world using IP, whhr ha mans working wih a SIP Trunk or a hosd IP-basd PBX. Th Siuaion Now Tha s gra, bu h growh of UK opraors and of a larg bu dispara indusry maks h currn siuaion hard o rad. This confusion hasn sifld upak. Thr ar now ovr a million SIP runk lins in h UK, rprsning a growh of ovr 25% yar on yar, and h mark coninus o acclra. I s no difficul o undrsand why. SIP runking offrs UK BASED TO ORDER CALL CLEARL FLEXIVOI BILTY SI IS SWITCH BUNDLES LINES AND CALLS 1 MONTH CONTRA MULTIPLE LOCA KEEP 6 - nrpris@zn.co.uk

7 companis mor affordabl conncion, rnal and call chargs han ISDN srvics, plus scalabiliy and gographic flxibiliy. Whn sprad across mulipl sis using a nwork such as IP VPN, you g fr si o si calls. All h sam, lack of sandards is a problm. Providrs us diffrn varians of h cor chnology, suppor diffrn hardwar, and offr widly diffrn qualiis of srvic. Somhing as simpl as poring numbrs from on providr o anohr can b a nighmar, and businsss wishing o do so may find hmslvs forcd o hir in ousid consulans o hlp. Th Fuur Tha s a siuaion Zn fls is unaccpabl, and on w r working o chang. W r pushing o s grar /7/365 COVER ZERO Y BETTER NGLE LINES NO SMALL PRINT YOUR NUMBERS sandardisaion bwn SIP runk providrs, so ha SIP runking can ralis is ponial as a businss lphony soluion. Things ar working in our favour. As mmbrs of h Inrn Tlphony Srvics Providrs Associaion (ITSPA), w r working wih ohr, lik-mindd companis o promo sandards. W r also bing hlpd by an indusrywid drif away from radiional PSTN voic infrasrucur owards a fully IP-basd fuur. Thr coppr lin conncions o h xchang will sill xis, bu h raffic ha runs across hm will b nirly IP-basd, running voic calls as jus anohr srvic. Th funcionaliy businsss currnly g from a hardwar PBX may go h sam way, dlivrd ovr IP by h daa/lphony providr. This will hav a big impac on radiional lphony providrs, who hav hisorically rlid on call chargs 10 DAYS CE SERVICES TO SWITCH WHICH? DN TOTAL CLARITY COST FORFREESAVINGS CTS TIONS CALL SET UP CHARGES TRANS PARENT BILLING SIP TRUNKING RECOMMENDED PROVIDER for hir incom, bu i s good nws for cusomrs. Calls ovr IP and basic PBX funcions will b fr, or crainly chap, and h shif will pav h way for a nw ra of unifid communicaions. Companis who hav alrady mbracd chnologis lik Microsof Lync inrnally will naurally xpand hm xrnally, so hy can communica mor ffcivly wih clins and parnrs. This is a vision w r commid o, and on w r prfcly posiiond o suppor. Our own Businss Talk, Businss Talk Plus and Businss Talk SIP producs ar basd on ighn yars of xprinc wih IP nworks, and on a highly rsilin MPLS cor nwork ha s amongs h bs in h UK. W also bliv ha Zn s focus on rliabiliy, cusomr srvic and suppor will mak our producs h righ businss choic. For mor informaion, plas lphon or mail nrpris@zn.co.uk Visi - 7

8 Troublshooing DSL Fauls - Rducing h Pain: Zn Inrn Zn Inrn, an indpndn REIN & SIN349 Inrn Srvic Providr (ISP), qualiy and spd of your Broadband conncion whhr i is has bn dlivring srvics o hs wo issus, is o suggs ways in which hs unnabl businss and rsidnial usrs in siuaions can b rcifid. W can s wo hug changs h UK sinc ha our Govrnmn and Rgulaory bodis could, and indd coppr or Fibr Opic Broadband. Thy ar also, unforunaly, should, mak. W would lik o inroduc o you wo rms you may nvr hav hard of ha can ponially hav a significan impac on h issus ha all ISPs hav vry lil conrol ovr laving boh us and our cusomrs frusrad. Currnly no on polics orld looks afr hand frquncy rang ha by foundr Managing is usd o mak your Broadband In h las govrnmn Dircorwork. Richard Tang, Zn s mission Firsly, Rpiiv Elcric Impuls Nois (REIN). This can rshuffl, his imporan issu ha hash hbs ponial o affc is o provid ISP srvic caus no only a frqun loss of signal bu also man ha an vry broadband circui ininh ssniallyo hcounry, UK. Znwas is commid Inrn conncion can prform a spds blow wha can b parclld off and rsponsibiliy handd ovr o h BBC who invsing in h las chnologis rasonably b xpcd from h lin. unforunaly hav no manda o sor ou or and providing highbroadband, lvls of srvic, Typically, REIN issus sar wih a fauly lcrical dvic in your rason o do so, qui undrsandably. suppor ara, somhing as smingly unrlad as a lif mchanism in and rliabiliy. If h govrnmn gav rgulaory powrs o on of is agncis a block of flas, for xampl. Wih his as h caus, your ISP is o idnify and compl popl o fix hir brokn lcrical unabl o hlp you in any way. dvics, REIN fauls could hn b fixd and w would hav Scondly, SIN349. This rfrs o h nam of a somwha ou-dad documn ha dfins h minimum sandard for how wll your phon calls will work on your land lin. Howvr, for h las 20 yars, i has also bn h only documnaion concrnd wih how fas and sabl your Broadband conncion is. Your Inrn conncion rlis on som qui amazing chnology o urn sounds ino digial informaion. Howvr hs sounds ar a an xcpionally high frquncy and ar asily and ofn drownd ou by background nois. Th sandard oulind in h SIN349 documn allows us o drmin how svr h nois on your lin is. Howvr, as i is an ou-dad sandard, i canno dc h yp of nois ha would advrsly impac on your Broadband conncion. So wha do w nd o do? a soluion. Currnly popl who hav hs yps of fauls affcing hm and who hav xhausd all avnus wih hir ISP hav lil opion bu o complain o hir MP and hop hir involvmn gs h 3rd pary causing h problm o kindly rsolv i. Th scond major improvmn ha w hink could b mad is adding an indusry sandard calld h Accss Nwork Frquncy Plan (ANFP) o h SIN349. This would allow all ISPs o masur a lin s capabiliis for broadband srvics and hlp h naional opraor, Opnrach, fix brokn lins in a much mor ffciv and fficin way. So w innd o ackl his had on wih ohr ISPs by asking our Govrnmn o look ino hs issus; working wih us o find a soluion o hs longsanding problms. For mor informaion, plas lphon or mail nrpris@zn.co.uk W bliv our rol as an ISP, alhough unabl o dircly fix Zn Inrn Sandbrook Park, Sandbrook Way, Rochdal OL11 1RY Tl: Fax: nrpris@zn.co.uk Wb: 1 Zn Inrn Limid 2014 If you would prfr no o rciv mailings from Zn Inrn plas mail nrpris@zn.co.uk